Novotel Den Haag City Centre Hotel 4 stars

TripAdvisor rating 4.0/5 859 reviews
Novotel Den Haag City Centre
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Hotel extras

  • Unique location right at the heart of The Hague

  • Private, paid parking upon availability

  • Rooftop fitness for free, and a Children's play corner

  • Bike rental

  • Family rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Den Haag City Centre

Hofweg 5-7
2511 AA
den haag
netherlands

Tel: +31702039003

Fax: (+31)70/3562889

Contact email

Check-in from 14h00

Check out up to 12h00

  • DEN HAAG CENTRUM :   5,22,14 CENTRUM

  • Den Haag Centraal :   Bus 22, 24 Halte Buitenhof

  • Den Haag Hollands Spoor :   Tram 1 Halte Centrum

  • DEN HAAG CENTRUM :   1, 3, 17 CENTRUM

  • Den Haag Centraal :   Tram 2, 3, 4, 6 Halte Spui

  • By plane

    AMSTERDAM SCHIPHOL At 40km / 25 miles

  • By plane

    ROTTERDAM At 25km / 15.63 miles

  • By boat

    HOEK VAN HOLLAND At 27km / 16.88 miles

  • By boat

    SCHEVENINGEN At 5km / 3.13 miles

  • By car

    CENTRUM At 1km / 0 miles

  • By train

    CENTRAAL STATION At 1km / 0.63 miles

  • By train

    HOLLANDS SPOOR At 1.5km / 0.94 miles

GPS :52.078383, 4.312146

Our accommodations

The spacious rooms at the Novotel are furnished in a contemporary style with a flexible layout. They are enjoyable to stay in and will meet all your requirements. We treat your children as our VIP guests. Accommodation and breakfast are free of charge for two children up to 16 when sharing a room with their parents or grandparents.

Superior Room with 1 double bed and sofa

  • Max. number of persons: ‌4
  • Area: From 24
  • Views: Historic side view, Patio, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and sofa

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Vincent: Dedicated to bookworms

  • Max. number of persons: ‌4
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite with 1 double bed and sofa

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: City side, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

.

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Novotel Den Haag City Center has a welcoming and stylish bar where you can enjoy a drink and a snack. In addition to a range of beers, wines and soft drinks, we're also happy to mix you one of our special cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 90 m²

  • Maximum capacity: 84 people

Find out more

Our guest reviews for
Novotel Den Haag City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,430 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

859 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good Location

Customer review rating 4.3/5

Anonymous Families - 09/07/2019 AccorHotels certified review

Good Location. Near to trams stops and shopping center. Thanks to the lady who quickly resolved the electricity trip issue. The room was however small for family of 4. Using the sofa bed, there was a limited space to move around. Also a wardrobe in the room, a mat in the bathroom, a satellite connection/smart tv would have been helpful.

well positioned in centre of city, excellent location

Customer review rating 4.3/5

Anonymous Business - 03/07/2019 AccorHotels certified review

good, but rooms are too hot

amateur

Customer review rating 4.3/5

A. R. Business - 03/07/2019 AccorHotels certified review

everything from reception was wrong, at least the room was fine

Very average

Customer review rating 4.3/5

Business T. Business - 03/07/2019 AccorHotels certified review

I paid a high price for my stay but did not find the hotel to provide superior value. Dated interior to bedroom. Very bland mass produced breakfast. Building works. Reception staff were helpful.

Excellent location but let down by poor facilities

Customer review rating 4.3/5

Malcolm Families - 02/07/2019 AccorHotels certified review

The advertised air-conditioning did not work and was instead just an air blower - the room was unpleasantly hot and stuffy, notwithstanding the provision of a pedestal fan. The lobby was a building site, and we had not been warned of this. Overall, Novotel not as one has come to expect.

Mrs

Customer review rating 4.3/5

Julie Couples - 01/07/2019 AccorHotels certified review

Had a brilliant time was on a road trip and your room was perfect for what we needed

Far below expectations

Customer review rating 4.3/5

Anonymous Business - 30/06/2019 AccorHotels certified review

I usually stay at Novotel when I travel for work and leisure, and I am usually very satisfied. Not this time. This was far below standard. I should say before I begin that staff were friendly all through, so there was no issue with that. But: AC not working during the heat wave. And though I could see from earlier reviews on Tripadvisor that this was not a new problem, staff did try to tell us first a) that we didn't do the correct settings on the AC and b) that they will look into the problem to fix it or c) that it will only work when it is above 16 degrees (it was 33...). Only cleaning staff was honest enough to admit it doesn't work and brought us a fan. That one was no good fix though as it had to be re-started every 2 hours, which doesn't really help at night! Breakfast: Very often plates at the buffet were empty (though the breakfast buffet would be nice otherwise). And just some small things. There absolutely needs to be a trash can in the toilet, as any woman will agree... sanitary bags not refilled unless told at the reception. Sink blocker didn't work either. More generally: There was a big construction site at the hotel as the reception was rebuilt. I completely understand that this has to be done, but I don't think the hotel should charge regular prices during that time!

service has deteriorated

Customer review rating 4.3/5

Anonymous Business - 28/06/2019 AccorHotels certified review

not very pleasant 1. no complimentary water bottles 2. even after requesting, not been provided with body lotion small bottles which were provided earlier. 3. renovation is going on...which is probably added to the experience

Great location but split by lack of air conditioning and lobby refurb

TripAdvisor rating 4.0/5

Not_dun_roming Family - 27/06/2019 TripAdvisor review

This hotel is in a great location with plenty of shops, restaurants and places of interest within walking distance. 20 mins walk from the main rail station too. All would have been great had we been warned that the lobby was a building site and that actually the advertised air conditioning in the rooms is no more than an air circulation system. Daytime low 20's centigrade and the room was really hot and stuffy. Overall it seems that the lobby is not the only part of the hotel in need of refurbishment. Novotel can do much better than this.

Acceptable

Customer review rating 4.3/5

Flemming D. P. Business - 26/06/2019 AccorHotels certified review

I found it difficult to cool the room and since the main objective is a good night sleep I cannot say that you filly delivered

acceptable but could be improved

Customer review rating 4.3/5

L. Couples - 25/06/2019 AccorHotels certified review

The air conditioning did not cool the room enough despite being set at the lowest temperature possible. The TV did not work well The control gave problem changing station even after having the reception replace the batteries. There was no disposal basket in the toilets (where do women throw the bags with the tampons?) I question the wisdom of not providing a brush in the toilet. I have a full understanding for the works being done in the lobby and did not consider them in my assessment

Torned textils in the room, no hot water in the morning, ground floor destroyed, it took 15 mins to get out from the garage as the elevator wasn't worked properly.

Customer review rating 4.3/5

Andras Business - 25/06/2019 AccorHotels certified review

Torned textils in the room (carpits all around), no hot water in the morning, ground floor destroyed, it took 15 mins to get out from the garage as the elevator wasn't worked properly.

Feel below normal good standards

Customer review rating 4.3/5

Paul T. Business - 24/06/2019 AccorHotels certified review

1. Reception was a building site, nearly collided with workmen crossing the reception with materials. 2. No hot water on day 1 3. Room was very hot, even though this was not the height of summer. Open window helped. 4. Breakfast bar not greatly set up - appreciate it was temporary. I normally stay in the Novotel as it is generally good standard and well placed with reasonable rooms. In this instance it fell below. I will have to consider other options in the Hague next time.

Dear mr. T., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; so please accept my apologies. The issues we had that morning with the hot water and the air circulation system were an unfortunate coincidence during the renovation works and indeed not our normal standard. We are nearing the completion of the renovation of our ground floor, and although I understand your decision to look for other hotels, I hope to see you back at our hotel. Sincerely, Vincent van Jaarsveld

Under construction

Customer review rating 4.3/5

Peter Business - 23/06/2019 AccorHotels certified review

The hotel is under construction and customers go through a dark corridor to the reception — not a good start

Dear Mr. C., Thank you for the feedback. I am sorry that the entrance to the hotel did not feel welcoming and marred the experience of your entry of the hotel. I trust that apart from the ground floor corridor all was satisfying during your stay. Sincerely, Vincent van Jaarsveld

Very poor

Customer review rating 4.3/5

Philip B. Solo - 23/06/2019 AccorHotels certified review

No air conditioning , ice cold water 1 day , breakfast in a meeting room 25 m from where the breakfast was, no hotel bar to relax in , no pre warning , on departure told it will be better next time !!!!

Dear Mr. b., Thank you for the feedback about your recent stay in our hotel. The issues we had with the hot water and the air circulation system were an unfortunate coincidence during the renovation works are indeed not our normal standard. The breakfast setup was not possible in any other way and the buffet is actually closer to most tables than it was in the original setting. I understand it looks strange as it is in two separate adjoining rooms. Sincerely, Vincent

Novotel Den Haag - June 17th

Customer review rating 4.3/5

Anonymous Business - 23/06/2019 AccorHotels certified review

Very noisy room (shopping gallery) Cold water in the shower

Dear Mr. T., Thank you for your feedback and sorry to hear that you experienced noise from the Passage at night. Rest assured you can always call reception, so we can see whether we can resolve your complaint there and then. During your stay we had one morning where we had issues with the water. This was unfortunate and has been repaired the same day. Sincerely, Vincent van Jaarsveld

The hotel is in the middle of a renovation and was not up to standard

Customer review rating 4.3/5

David F. Business - 23/06/2019 AccorHotels certified review

I was very disappointed to find that the hotel was in the middle of a renovation and there was no restaurant or bar and was the middle of a building site. The breakfast arrangements were adequate but not up to the usual standard. My room was acceptable, but not spacious and the air conditioning was not particularly functional. Then on the first morning there was no hot water - I do not appreciate having to get ready for work with only freezing cold water to wash with. With the cost of this stay at over 200 Euros per night I am very disappointed and do not feel that I received a 4 star experience from this hotel. However the staff were extremely helpful and friendly, which is why the score I gave was not lower.

Dear Mr. F., Thank you for taking the time to tell us about your experience. Please accept our apologies. The issues we had that morning with the hot water and the air circulation system were an unfortunate coincidence during the renovation works and indeed not our normal standard. The breakfast room is different from the original downstairs one if you refer to setup, but all items are the same as before, so what from the usual standard were you missing? I have passed on your positive comments about the team. Sincerely, Vincent van Jaarsveld

Too hot, too noisy, too expensive = poor value for money

Customer review rating 4.3/5

Anonymous Business - 21/06/2019 AccorHotels certified review

Refurbishing caused noise, got the room by the entrance to a corridor so noisy but worst of all it felt like the heating was on and the air con didn't work and was noisy and I couldn't open the window as it wasn't safe as people could clearly access my room from a terrace. Really bad not to be able to sleep well

Awful experience

Customer review rating 4.3/5

Nico S. Business - 21/06/2019 AccorHotels certified review

Mast be the worst novotel I staid in my life. Rooms are dated, aircon did not work either. Just not comfortable. Breakfast average. New look might be nice but still wont go back unless rooms get a full makeover.

Substandard

Customer review rating 4.3/5

Sarah Business - 20/06/2019 AccorHotels certified review

I was not notified in advance of the major works under way. Nor were other guests I believe. As I had chosen the hotel partly because it has a restaurant I was not best pleased. Works are necessary but guests should be told what is affected. No hot water on the second morning! Catastrophic! I must say however that the receptionists on duty at checkout showed sympathy very sincerely and made a very elegant gesture by refunding part of my bill. We spoke at length and I left feeling that I do want to come back (contrary to my initial reaction). So congratulations on having such lovely staff!

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