Hotel - Mercure Paris Massy Gare TGV Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Massy Gare TGV Hotel

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3.5/5 268 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9 AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the comfort of a Standard Room or take advantage of additional services with the Superior Room.

  • 116 rooms
  • 90 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet TV with Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,161 reviews

Our guest reviews for Mercure Paris Massy Gare TGV Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 268 reviews
AccorHotels certified review
Pl114 Business - 15/04/2018
« good business hotel, friendly staff, some way to improve »

No soap on the soap holder No batterie in the TV control Breakfast choices was quite limited for +17 Euros

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Marie-Capucine ARNAUTS Room Division Manager Des hôteliers à votre écoute - Hoteliers at your service h1…

AccorHotels certified review
D. Couples - 28/03/2018
« responsive staff at reception and comfortable berdoom »

We were there for a weekend night, and it was very quiet. We discovered that there was no restaurant nor open bar on that Saturday night: we did not need either so that was ok for us. Might not be for somebody else. Responsive staff at reception and comfortable room. Sink in bathroom missed its plug (beware losing small objects down the drain), which is rather strange and the only downside, as I mentioned staff when leaving.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Anonymous Business - 25/03/2018
« 3 nights in Nozay »

Hotel is in walking distance to train and bus station so well connected to any public transportation. Room was comfortable, bathroom was a bit worn-out but still ok. Restaurant is nice, good dinner, selection at breakfast could have been a bit bigger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Bart Business - 23/03/2018
« Just another sray »

Satisfied Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear vMr v., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Julie Business - 22/03/2018
« basic »

The hotel was nice but the pillows could have been better. They felt rather flat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Freddy Business - 18/03/2018
« Unsatisfactory. I will try to avoid in future. »

The public areas are quite good but the room was very basic (just like an ultra budget hotel), the shower head didn't work properly. Dinner was not very nice and was mostly cold pasta. In bed I noticed that the duvet was very smelly (as if it had been damp and gone mouldy), leading to an uncomfortable night trying to avoid getting it near to my nose. Breakfast was OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr I., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a commercial gesture, we have just credited your leclubaccorhotel card with 2000 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Anonymous Business - 17/03/2018
« 4 days stay »

Clean, but very small room, Window not possible to open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malgorzata G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Marie-Capucine ARNAUTS Room Division Manager Des hôteliers à votre écoute - Hoteliers at your service h1…

AccorHotels certified review
J S. Business - 10/03/2018
« We pleasant hotel with helpful staff »

Easy check-in. Friendly helpful staff. Excellent room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Sibley, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Fabianb Business - 03/03/2018
« good for short overnight on business »

I often travel to Massy for a single day business meeting. This hotel offers great convenience within wlaking distance of the RER and TGV station and all you need for a short overnight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Bottger, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Anonymous Business - 01/03/2018
« OK »

As one would expect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Dk Business - 28/02/2018
« Nice »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr k., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Leslie T. Business - 24/02/2018
« Very good, just a few things. »

Only negative was my Nepresso coffee machine did not power on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Anonymous Business - 15/02/2018

Water pressure was low on the 4th floor. There was a hole in the carpet in room 416. There was no place near the reception very hospitable to work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miguel L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Marie-Capucine ARNAUTS Room Division Manager Des hôteliers à votre écoute - Hoteliers at your service h1…

AccorHotels certified review
Les Business - 15/02/2018
« Good location »

A nice hotel, good location, quite rooms with nice friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Edwards, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Russell J. Business - 14/02/2018

Clean and Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Joyce, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Sam Business - 12/02/2018
« Decent hotel with a good public transport »

Only downside was that my room had a odd odor (room 328) but it didn't bother me too much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
Anonymous Business - 04/02/2018
« Room and location OK, but poor room service »

Room was OK, although the shower head is very low. I ordered room service one evening, which took an hour for someone to answer the phone. Tried calling room service number, reception, manager on duty, but just got passed around until someone eventually answered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Keen, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

AccorHotels certified review
S. Business - 30/01/2018
« The room smelled of smoke »

I had to open the window to blow away smoke smell

Our hotel has responded to the review
Our hotel has responded to the review

Dear jeremy s., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Marie-Capucine ARNAUTS Room Division Manager Des hôteliers à votre écoute - Hoteliers at your service h1…

AccorHotels certified review
Mitch Business - 30/01/2018

pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear mitchell h., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Marie-Capucine ARNAUTS Room Division Manager Des hôteliers à votre écoute - Hoteliers at your service h1…

AccorHotels certified review
Nokia G. Business - 26/01/2018
« Satisfactory except for WIFI »

Huge coachload of tourists were in hotel overnight - prewarning for business guests would be helpful as the breakfast area was crowded and a struggle to seat/eat quickly to get to work on time (pre-warning would have meant one could shift wake up) My room did not have access to the WIFI - 431 - not sure if it was only due to the room location? It would have been helpful to be told on check in how the WIFI works in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Wright, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

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