Mercure Paris Massy Gare TGV Hotel 4 stars

TripAdvisor rating 3.5/5 314 reviews
Mercure Paris Massy Gare TGV Hotel
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Hotel extras

  • Central location: In the business district center, 150m from the TGV station, 12km from Paris.

  • A French-style place of your own that you'll have a hard time leaving!

  • A hip and cool co-working space

  • Direct Parisian transport for easy access to your favorite spots: Versailles, Disney, Louvre

  • Safe 24/7 luggage storage area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

We would like to inform you that the restaurant will be closed on the evening of December 21 and all day on December 24th and December 25th, and will reopen on December 26th. Happy holidays.

Hotel location

Mercure Paris Massy Gare TGV Hotel

21, avenue Carnot
91886
massy
france

Tel: +33169328020

Fax: (+33)1/69328025

Contact email

Check-in from 12h00

Check out up to 12h00

  • TRANS-ESSONNE :   91.10 MASSY TGV

  • CDG :   B4 MASSY-PALAISEAU

  • PARIS :   C2 MASSY PALAISEAU

  • TO SAINT-REMY-LES-CHEVREUSES :   B4 MASSY-PALAISEAU

  • By plane

    PARIS ORLY At 15km / 9.38 miles

  • By plane

    ROISSY CHARLES DE GAULLE AIRPORT At 45km / 27.96 miles

  • By car

    PALAISEAU At 0.8km / 0.5 miles

  • By train

    MASSY TGV At 0.2km / 0.12 miles

GPS :48.727945, 2.264911

Our accommodations

Choose the comfort of a Standard Room or take advantage of additional services with the Superior Room.

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Views: Patio, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LES SAVEURS

Type of cuisine: French

Our Les Saveurs restaurant offers seasonal cuisine using fresh products and accompanied by our Grand Vin Mercure fine wines, available by the glass. At the bar, you find a wide selection of cocktails as well as light meals and a snack menu.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LOUNGE

Photo non contractuelle / Strictly non binding

A spacious bar with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are meeting a business contact or having drinks with friends, we have thought of everything to make your experience an enjoyable one. Take a moment for yourself...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Paris Massy Gare TGV Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,762 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

314 reviews

Excellent staff always available and efficient

TripAdvisor rating 3.5/5

2cri Business - 15/07/2019 TripAdvisor review

Perfect location close to TGV station. But the best point is for the staff who is excellent, always smiling and ready to support customer requests so I recommend this hotel. Breakfast is Mercure standards so very good.

nice, pleasant, efficient

Customer review rating 4.1/5

Anonymous Business - 11/07/2019 AccorHotels certified review

see above

A last minute reservation that met my basic needs.

Customer review rating 4.1/5

Anonymous Families - 27/06/2019 AccorHotels certified review

I made the reservation on the same day over the phone. When I arrived at the hotel, the record was for 3 rooms rather than 2. This was promptly corrected. However, our rooms were not located near each other, though our room numbers were sequential--which made me believe that the people at check-in were not familiar with the layout of the floor. The rooms were small and the bathroom looked worn down. But the night was quiet and we got much-needed rest. Breakfast had many good options.

Dear Amy S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…
Customer review rating 4.1/5

Mark Business - 26/06/2019 AccorHotels certified review

Very good stay, nice clean room, speedy check in and check out. I was a little confused by breakfast though, it was not clear if i had to seat myself or someone would show me to a table and take my order. I did not see anywhere that it was self service.

Badly maintained, expensive hotel

Customer review rating 4.1/5

Pim Business - 21/06/2019 AccorHotels certified review

Stayd only one night. Checking-in took forever, clerk could not find the reservation in the system and then it appeared in another system. The room had lots of maintenance that should have been done, bathroom was in bad shape with mold and disappeared paint. Breakfast was adequate.

Dear Pim J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Good location, friendly, clean, fast checkout option great.

Customer review rating 4.1/5

Anonymous Business - 14/06/2019 AccorHotels certified review

Superb, apart from minor issue with restaurant

Massy Juin

Customer review rating 4.1/5

W. Business - 07/06/2019 AccorHotels certified review

Everything OK except Administrative point: Quick check-out enrolled but the invoice received during the night was blank and therefore no check possible. Please ensure that your new IT system is correctly validated.

Dear Jacques W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. We have taken note of your remark and are going back the point aurpés of our computer services It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Satisfied Guest

Customer review rating 4.1/5

Vernon Business - 06/06/2019 AccorHotels certified review

It is always pleasant staying at the Mercure Massy as the staff is freindly

Dear Vernon M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…
Customer review rating 4.1/5

B. T. Business - 14/05/2019 AccorHotels certified review

habituelle

Compared to other similarly priced hotels Mercure Paris was better.

Customer review rating 4.1/5

George W. Business - 07/05/2019 AccorHotels certified review

Very clean, excellent food/chef, and staff was kind and helpful.

Great séjour

Customer review rating 4.1/5

Xav Business - 04/05/2019 AccorHotels certified review

Nice welcoming, and perfect check out, thank to the receptionistz

Dear Xavier A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélissa REKAS h1…

Excellent service

Customer review rating 4.1/5

Christian V. Business - 21/04/2019 AccorHotels certified review

Nice location Nice breakfast Available team Perfect

Dear Christian V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélissa REKAS Leader Hebergement h1…
Customer review rating 4.1/5

Anonymous Business - 20/04/2019 AccorHotels certified review

The carpet is worn and stained in the stairway, there was no closet in my room, just hangers on a wall hook, and no desk for working.

Dear Dana B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. This summer, we wil change all carpet all corridor, inside all rooms and stairs. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mélissa

Great Hotel but your staff are exceptional

Customer review rating 4.1/5

David Business - 12/04/2019 AccorHotels certified review

A very comfortable stay in a great quality hotel. I challenged your staff with a few questions and nothing was too much trouble. They were outstanding.

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Massy Gare TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Mélissa Rekas Leader Hébergement h1…

Nice and confy hotel

Customer review rating 4.1/5

Régis Business - 04/04/2019 AccorHotels certified review

The hotel's staff was very kind and helpful. Rooms are nice and so is the restaurant (nice breakfast and menus). A bit far from the city but very close to the train station.

Dear Sir G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélissa h1…

Business Trip

Customer review rating 4.1/5

Juan C. Business - 03/04/2019 AccorHotels certified review

Profesional and polity staff. Room and Service Excellent. Always look at staying at your hotel when having to travel to Massy!

up to my expectations

Customer review rating 4.1/5

Christian R. Business - 02/04/2019 AccorHotels certified review

Good cleanliness in the room, good welcome at the desk, good restaurant menu for dinner and breakfast. I appreciated the upgrade to second floor room during my second stay during the month of March 2019. Good bed quality as well.

Dear Christianhenrimr R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Perfect as usual

Customer review rating 4.1/5

Mikhail Business - 24/03/2019 AccorHotels certified review

All was great. Comfortable room, nice restaurant, great location just 2 min by walk to train station, friendly and helpful staff. Thanks!

Dear Mr D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Hotel not able to produce the correct bill

Customer review rating 4.1/5

Olivier G. Business - 23/03/2019 AccorHotels certified review

I am staying in the hotel almost every week and the majority of the times my bill is wrong. The address is wrong and I get charged for breakfast although I never have breakfast in the hotel. Usually, this gets corrected when I checkout at the reception (most receptionists know already beforehand what to correct). Last Thursday I went through the usual routine, but the bill did not get corrected. I got the wrong bill thorough email and my credit card got charged with the wrong amount. After asking for correction I got a new bill with the correct address, but the wrongly charged breakfasts were not removed. I am still waiting for a corrected bill, and no one reacts to my reminder mails. Really unacceptable for one of your most frequent guests.

Good experience

Customer review rating 4.1/5

Anonymous Business - 18/03/2019 AccorHotels certified review

Quite and nice rooms. Friendly staff.

Dear Kaare B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…
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