Mercure Paris Massy Gare TGV Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 862 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • A 5-minute walk from the RER station and Massy TGV station

  • A restaurant offering "homemade" cuisine

  • Three meeting rooms and a co-working space

  • Private undercover car park

  • 30 minutes by RER from the center of Paris

Our accommodation(s)

Hotel location

Mercure Paris Massy Gare TGV Hotel

21, avenue Carnot
91886 MASSY
France

GPS:48.727945, 2.264911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Arômé

Our local must-see restaurant in downtown Massy offers creative dishes inspired by the seasons. Here, the cuisine changes with the months, drawing inspiration from local produce with a modern twist.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  862 reviews

TripAdvisor Rating  3.5/5  409 reviews

Stay was ok.

Customer review rating 3.5/5

Olivier L. C. Business - Confirmed reviews ALL

Stay was ok, but auto wake up service not available. Reception team would take care, they forgot...

Dear ; Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

good stay but no gym

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

it was positive experience but there is no gym. I think it is an added value to have a gym specially that you will be in good competition with Hotel Hilton.

Bonjour Madame E., Nous vous remercions d'avoir pris le temps de partager votre avis. Nous ne manquerons pas de faire un retour à notre Direction. Nous espérons vous revoir bientôt! Veuillez agréer, Madame, nos salutations distinguées. Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

All was very well organized.

Bonjour Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à l'Hôtel Mercure Paris Massy Gare TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Effectivement, nous avons fait le constat que certaines de nos chambres avaient besoin d'un rafraichissement. Des travaux de peinture sont programmés prochainement. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Customer review rating 3.5/5

Effie Business - Confirmed reviews ALL

My room was in first floor and seems too small. The heater was making a bit of noise when it was starting to get warmed and the plugin in bathroom was not working ( there were not electricity - my hair drier was not working, after i plugged it in). So it was very hard for me to be prepared. In the TV , there were only 2 channels in English. On the other hand, the bed ( pillow and mattress and cover) was excellent for me as also the bathroom

Dear G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Well located for work and comfortable stay

Customer review rating 4.0/5

Benoit V. Business - Confirmed reviews ALL

Very comfortable stay in the Massy Mercure Hotel, with a bed room adapted to my need. The breakfast and restaurant qualities are added values

Monsieur V., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Massy Gare TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

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Other web-users rate our hotel

  • 121 reviews 9.4/10 Location
  • 264 reviews 6.6/10 Room
  • 311 reviews 8.6/10 Service
  • 100 reviews 7/10 Breakfast
  • 76 reviews 7.6/10 Cleanliness
  • 59 reviews 1.6/10 Value
  • 52 reviews 3.3/10 Amenities

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