Hotel - Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel

4.5/5 1,201 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Nearby)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request  (Nearby)
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Our rooms

The Grand Hôtel Roi René offers 134 bright and cozy rooms with a calm and relaxing atmosphere, perfect for unwinding after a pleasant day in sunny Provence.Modern decor, flat-screen satellite TV, minibar and safe. Bathroom with bathtub or shower, high-end products, bathrobe, slippers, hairdryer, tea and coffee making facilities. Free Wi-Fi access.

  • 134 rooms
  • 134 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Automatic temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,574 reviews

Our guest reviews for Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,201 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 15/09/2018 TripAdvisor review
« No privacy in deluxe room with terrace »

I stayed in a deluxe room with private terasse but had no privacy beacause the room next to Room 107 has a window on the terrasse. I do not understanding that they dare to ask so much money for a very small room that is in a terrible corner of the hotel, with no privacy what so ever , and with no view to the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to share with us your experience at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery managed by Sofitel. However, I am sorry that you were disappointed with the fact you felt no privacy with your room’s terrace. Nevertheless, I invite you to alert the front desk department during your next stay, in order to deliver you an adapted room that will answer to your needs. Expecting to have the pleasure to welcome you again. Sincerely Yours, Elisabeth MENDES -Operations Manager

Erika C. Couples - 14/09/2018 AccorHotels certified review

Everything was fine except the parking. We were driving and we arrived tired at the hotel to check in and they told us “sorry the parking is full, you need to get a parking”! We were tourist, first time in the area, we arrived tired, the traffic was hard and the hotel sent us to reach a parking garage!! No valet parking, nobody available at the hotel to help the customers with their cars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to share with us your experience at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery managed by Sofitel. I will share with the team your satisfaction concerning the service they delivered. However, I am sorry that you were disappointed with the fact, no place were available at the parking. In order not to repeat same deception, be aware that when you will make another reservation at our hotel, you would have the opportunity to reserve a car park place in advance. Anyway, please allow me to express my sincerest apologies. Expecting to have the pleasure to welcome you again under better circumstances. Sincerely Yours, Elisabeth MENDES – Operations Manager

Mr D. Couples - 12/09/2018 AccorHotels certified review
« Where is the value for money? »

No better than a Premier Inn and they charge a quarter of the price, don't have bald carpets in corridors, are better maintained, have a free car park, and are in town centres. So what was I paying for?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew D., Thank you for taking the time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. I am sorry that your experience did not meet your expectations. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth MENDES Operations Manager

Peter M. Couples - 09/09/2018 AccorHotels certified review
« A very pleasant stay »

Very pleased with our stay in Aix.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter M., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth MENDES Directeur des Operations

Roberto P. Couples - 23/08/2018 AccorHotels certified review
« Excellent »

Great service and great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir P., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Elisabeth MENDES Operations Manager

Anonymous Couples - 15/08/2018 AccorHotels certified review
« agreable »

agreable

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame V., Nous vous remercions de partager votre expérience positive au Grand Hôtel Roi René. Votre satisfaction est une réelle source de motivation pour nous tous. Nous espérons vous recevoir de nouveau au sein de notre établissement, Sincères salutations, Elisabeth MENDES- Directrice d'exploitation

David A. Couples - 09/08/2018 AccorHotels certified review
« This Grand Mercure is a calm oasis within a bustling, historic city. It is unbeatable. »

We returned to this hotel once again to find our stay as relaxing and as rewarding as ever. The room was superb, the food was superb and the staff were even more professional than ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir A., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Elisabeth MENDES Operations Manager

Kemal C. Couples - 05/08/2018 AccorHotels certified review
« Great team »

As soon I checked in , everything was superb , reception, bedroom, cleanliness of the hotel, great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir C., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth MENDES Operations Manager

Geoff M. Couples - 01/08/2018 AccorHotels certified review
« A brilliant stay »

From the moment we arrived to final departure we were treated wonderfully by all of your staff and it was much appreciated. In particular your reception staff were excellent, couldn't do enough to be of service and assistance throughout our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoff M., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth MENDES Operations Manager

Peter S. Couples - 31/07/2018 AccorHotels certified review

the staff at reception were most helpful and accommodating, also the case for the other staff members with whom we came in contact. Whilst the room was rather small for our tastes it was fine for a couple of nights. Car parking arrangements were handled very well. Breakfast was also very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Peter S., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth MENDES Operations Manager

tine417 Family - 30/07/2018 TripAdvisor review
« Good hotel for your stay in Aix-en-Provence »

We stayed in this hotel with two small children (ages 2 and 4) in two communicating rooms. The rooms are clean, comfortable and this type of room is good for families. The pool is not very child-friendly, but is rather a relaxing area for couples. The breakfast has a huge variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Dear Madam, We are really happy to see that you enjoy your experience with us. It is always delighted to see that our guest appreciate our team. Be assured that we will happy to welcome you again. Faithfully yours, Elisabeth MENDES Operations Manager

Kathy Families - 29/07/2018 AccorHotels certified review
« Aix-en-Provence »

The reception people, room, location were all wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth MENDES Operation Manager

Jose M. S. Families - 26/07/2018 AccorHotels certified review
« Nice, friendly hotel in a beautiful city, great location near but in the centre and next to a relaxing park. »

Friendly staff and renovated, relaxing environment. Great breakfast, good restaurant menu. Very nice swimming pool. Very good valet, concierge service. Areas to improve: Not enough sockets in the room to charge phones, ipdads and computers; the few available in very uncomfortable locations. Old showers still inside the bath tub, dangerous for rather mature clients. The gym, a joke: one machine for fitness and it was broken! No dumballs, 3 cardio machines only. Inconsistent service: some days they left Evian water and coffee capsules, some didn't.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir S., Thank you for taking time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. We are delighted to learn that our services meet your expectations. On the other hand, I am sorry that your experience in your room did not meet your expectations; please allow me to express my sincerest apologies and be assured that a feed-back has been done to the Housekeeping Manager in order to improve our services. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence to the department concerned. We appreciate your sharing your concerns, and it is our wish that you will give us the opportunity to better serve you in the near future. Sincerely, Elisabeth MENDES Operations Manager

Simon L. Business - 26/07/2018 AccorHotels certified review
« Very comfortable stay in a nice hotel - excellent staff »

The hotel is in a good location and has excellent facilities. The rooms are comfortable and well equipped - although I could not find an ironing board and iron in he room. The breakfast was good will a nice selection of food and drinks. All of the staff that I met were very friendly, professional and spoke good English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth MENDES - Operations Manager

Pb Couples - 24/07/2018 AccorHotels certified review
« Comfortable stay, great service, mediocre room. »

Great guest relations, Thierry. Enjoyed food in restaurant. Room a bit small and separate toilet smelt of urine - although it looked clean. ? Lack of ventilation and seepage under tiled floor?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincere apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We invite you to contact us at the following phone number: 04.42.37.61.06 if you want to discuss about the problems you have encountered Sincerely, Elisabeth MENDES - Operations Manager

Andrew Couples - 22/07/2018 AccorHotels certified review
« great place for a few days in Aix. »

Good quality hotel located a few minutes walk from the Cours Mirabeau. Comfortable and friendly. Nice pool, which is great in the heat of summer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also take into account your remark. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth MENDES - Operations Manager

Anonymous Couples - 22/07/2018 AccorHotels certified review
« Great location, great hotel, great service, great city »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth MENDES - Operations Manager

Emilio P. Business - 19/07/2018 AccorHotels certified review
« Overpriced, dated hotel »

This hotel is in dire need of being remodeled. Definitely no good price/value ratio.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. I am sorry that your experience did not meet your expectations; allow me to express my sincere apologies. We invite you to contact us at the following phone number : (+33)4.42.37.61.04 in order to discuss in further details about your stay in our hotel. Sincerely, Elisabeth MENDES - Operations Manager

Nicola C. Families - 18/07/2018 AccorHotels certified review
« Impeccable service »

We stayed at the Roi Rene during a very busy period. They were fully booked out with festivals and summits yet you wouldn’t know it. The staff were exceptional. The stand out is Thierry, the concierge. Thierry greeted us at the car, welcomed us by name, took us to our rooms and each day assisted us with restaurant recommendations, transfers, etc. He is a huge asset to your company and if you have awards for outstanding staff members, we would like to recommend Thierry. We are very frequent travelers and travel constantly, having made more than a dozen separate international trips in the last twelve months. Thierry and the team at the Roi Rene we’re amazing. A wonderful stay and we would definitely recommend and return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., We very much appreciate your comments regarding your stay at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Thierry. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth MENDES - Operations Manager

F. M. Couples - 14/07/2018 AccorHotels certified review
« A disappointment »

We had just vcome from Sofitel Marseille Vieux Port which is one of the most wonderful hotels anywhere. This pales in comparison. Staff, location, facilities, attentiveness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the future. Sincerely, Elisabeth MENDES - Operations Manager

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