Mercure Hotel Hamburg City 4 stars

TripAdvisor rating 4.0/5 899 reviews
Mercure Hotel Hamburg City
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Hotel extras

  • NEW! Renovated rooms in the style of the Hanseatic city

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Golf course 18 holes (Nearby)
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097
hamburg
germany

Tel: +4940236380

Fax: (+49)40/23638155

Contact email

Check-in from 15h00

Check out up to 12h00

  • KRAFTWERK TIEFSTACK :   3 LIPPELTSTRASSE

  • OCHSENWERDER :   120 124 LIPPELTSTRASSE

  • Hamburg Airport :   S1 HH Hauptbahnhof

  • S3 S31 :   S3 S31 HAMMERBROOK

  • By plane

    BREMEN At 130km / 80.79 miles

  • By plane

    HAM International At 16km / 9.94 miles

  • By plane

    LUEBECK AIRPORT At 60km / 37.29 miles

  • By train

    HAUPTBAHNHOF At 1.5km / 0.93 miles

GPS :53.545363, 10.0173

Our accommodations

The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa. All 187 rooms in our hotel are air-conditioned and offer free WIFI. 2 children up to the age of 12 can stay in your room free of charge.

Superior Room with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room with king-size bed

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: River side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with queen-size bed and sofa bed

  • Max. number of persons: ‌4
  • Area: From 24
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room with king-size bed and sofa bed

  • Max. number of persons: ‌4
  • Area: From 24
  • Views: River side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 queen-size bed and sofa bed

  • Max. number of persons: ‌4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 queen-size bed and sofa bed

  • Max. number of persons: ‌4
  • Area: From 44
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with king-size bed and sofa bed

  • Max. number of persons: ‌4
  • Area: From 44
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

PIER_1163

Type of cuisine: International

Moin and Ahoy in the PIER_1163 Bistro! At dawn, when the port is resting, you can find the right mooring place. Hamburg's tradition meets intl. classics: fresh-innovative-Hanseatic "Hiss the sails!"

COFFEE FELLOWS

Type of cuisine: Cafe

"Life begins after coffee" Enjoy best coffee, delicious bagels and American sweets, whether coffee or snack-feel at home in our in-house COFFEE FELLOWS coffee shop. Our baristas make perfect coffee!

BAR PIER_1163

Photo non contractuelle / Strictly non binding

A glass of wine with a water view, a beer for football or cool drinks with friends and colleagues after work in our bar. Whether Hafenwasser or Strandperle - our crew has the perfect cocktail for you!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 180 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

3,891 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

899 reviews

Very nice hotel

Customer review rating 4.5/5

Jamie S. Friends - 08/07/2019 AccorHotels certified review

Very helpful and nice staff at the hotel. Rooms clean and tidy. Hotel in a great location.

Dear Mr. s., we want to thank you for your friendly comments regarding your stay at our Mercure Hotel Hamburg City. It is always a pleasure to receive such a positive feedback. We are really happy to hear that you were happy with our stuff. I will share your comments with our team. We hope to welcome you again soon. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

short business trip Hamburg

Customer review rating 4.5/5

S. Business - 05/07/2019 AccorHotels certified review

The room was very spacious, it was in fact a junior suite, very modern and nicely decorated. Big display TV in the bedroom. Breakfast was better than in most Mercure hotels, very complete and fresh .

Dear Stella S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Tiedge Front Office Manager

Business trip: One night in Hamburg

Customer review rating 4.5/5

Philip Business - 04/07/2019 AccorHotels certified review

Front desk team is helpful, hotel rooms well equipped.

Dear Philip M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I wish you a great day and send kindest regards from Hamburg Sincerely, Emily Tiedge Front Office Manager

Top Hotel

Customer review rating 4.5/5

Daniel Solo - 30/06/2019 AccorHotels certified review

Sensationell

Moin Herr H., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat. Mit freundlichen Grüßen, Emily Tiedge Front Office Manager

Silent and clean

Customer review rating 4.5/5

Andrea Couples - 15/06/2019 AccorHotels certified review

The bed was really good and comfortable. All service satisfying.

Dear Andrea L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Everything you expect from a Mercure hotel!

Customer review rating 4.5/5

Bokkie Business - 04/06/2019 AccorHotels certified review

Perfect stay But the hotel cost, was over the top due to the Rotary convention which I attended.

Dear Bouke v., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Good location and good value for money

Customer review rating 4.5/5

Anonymous Business - 31/05/2019 AccorHotels certified review

Closely located to my office. Love the room décor given we are in the ocean freight business

Dear Cindy H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Short on what I needed

Customer review rating 4.5/5

Sheldon E. Business - 17/05/2019 AccorHotels certified review

20 euro for breakfast that contained, no blueberries, strawberries, bananas was very limited was a real disappointment. Everything was limited except the 20 different kinds of tea options. The mini bar contained no nuts only chips or sweet stuff. I was happy there was water. The tea capsules were only two and a ton of coffee. No English speaking channels and no way to switch the ton to English on the TV. Staff was friendly enough. That was the only plus. The king size bed was really small for a king size bed.

Dear Sheldon E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Good Room and Staff. Poor Room Service

Customer review rating 4.5/5

Ritesh S. Business - 09/05/2019 AccorHotels certified review

The room was good and also appreciate the Early Check in provided to me after my long travel. The staff was very warm and swift in all their activities such as Check-In/Out etc. I called for Room service and also went down to order food from menu at 11am but was told the food would only be served at lunch time 12 pm onwards. This is quite strange as menu in room mentions full day. I had to leave the hotel room early for my meetings and take lunch outside.

Dear Ritesh S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager

Good but I forgot to get an invoice and have since sopken to receptionist by phone who told me to email - I emailed 2 days ago but still await the invoice - can you help?r

Customer review rating 4.5/5

Robert H. Business - 02/05/2019 AccorHotels certified review

Nice comfortable hotel. Breakfast good. Staff friendly.

Dear Mr. H., thank you very much for your friendly comments regarding your stay at our Mercure Hotel Hamburg City. I just talked to my colleague of the reception regarding your invoice. She will send it over right now. I am sorry for the late replay. Thank you again for your positive feedback. I will share it with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Stay @ Mercure Hamburg

Customer review rating 4.5/5

D. Business - 30/04/2019 AccorHotels certified review

another great stay at Mercure Hamburg.

Dear Antoine D., we want to thank you for your friendly comment regarding your stay at our Mercure Hotel Hamburg City. It is always a pleasure to receive such a positive feedback. I will share your comment with our team. We hope to welcome you again soon. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Very nice as usual!

Customer review rating 4.5/5

Terje W. Business - 29/04/2019 AccorHotels certified review

Breakfast as one can expect from a hotel of your class, easy check in and out etc. The new rooms does not really impress me personally, but this is not any complain - they are still very nice. If you in any case want some minor things to work on I have the following aspects where you still can improve: 1. The safe-style refrigirator makes some creak sound when opening and closing 2. It is not obvious if the water and coffee is included in the room price, I guess so since I did not find any prices (could be an opperunity to give a positive hotel experience if advertised)

Dear Terje W., thank you very much for your honest feedback regarding your stay at our hotel. I will share your feedback and your comments with our team to improve our guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Great hotel with very great breakfast

Customer review rating 4.5/5

Anonymous Families - 23/04/2019 AccorHotels certified review

Nice, clean room with good space for four persons. Very great breakfast and nice persons around. Not the best place in town with small children, but everything else was perfect for our trip.

Dear Sarah P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Satisfactory

Customer review rating 4.5/5

George G. Couples - 12/04/2019 AccorHotels certified review

Lovely rooms, friendly staff, well located.

Dear George G., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Tiedge Front Office Manager

Mr R. G.

Customer review rating 4.5/5

Roy G. Families - 12/04/2019 AccorHotels certified review

Only problem I had was using the coffee/hot water machine. A kettle with tea bags would have been ideal. Otherwise very pleasant stay with you. Thank you

Dear G. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Mr Rory J.

Customer review rating 4.5/5

Rj Business - 04/04/2019 AccorHotels certified review

I booked this hotel nearly 3 weeks in advance of arrival, the booking was for 2 rooms for 2 adults. We were visiting Hamburg for business. On check-in i was advised that due to a technical issue only one room was available. I protested about this but was told that the only available room was a family Room and we would have to accept this. On viewing the room I refused to accept this and we were then offered two individual rooms and a complimentary drink as compensation. This is totally unacceptable treatment especially having already booked and pre-paid for the rooms. If the rooms we received were available why were we informed that they were not? breakfast and the rooms were both fine. Staff were also friendly.

Dear Rory J., First of all we want to thank you for your feedback. We remember the day happened and we can only honestly be sorry again for what has happened. Even until today we cannot explain how that could take place. We hope that we can welcome you and your colleague again in our hotel. I am very sorry for this situation. Kind regards, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Good but some improvements

Customer review rating 4.5/5

Roxie Families - 02/04/2019 AccorHotels certified review

Food at Pier restaurant as good and reasonably priced. Good walking distance to city centre. Issues had were with room. I had booked a twin room for myself and brother but as a member was upgraded to a double with sofa bed, brother happy with sofa bed however the double bed didn't come with a double duvet and the sofa bed had not been made up even after raising issues with front desk the replacement duvet was no bigger and the sofa bed was only given a sheet so we had to use the spare duvet from the very noisy to open wardrobe. Would stay again for location and price but these small issues need looking into for future

Dear Rachel F., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emily Tiedge Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…
Customer review rating 4.5/5

Smc Solo - 31/03/2019 AccorHotels certified review

Comfortable Nice Quite simple

Dear Sascha M. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Nice hotel with nice staff

TripAdvisor rating 4.0/5

FarAway17828791316 Family - 29/03/2019 TripAdvisor review

We were four adults and two children visiting Miniature Wonderland and the hotel was suitable in all ways. We had one double room and one very good family rooms for two adults and two children. Both rooms were very comfortable. The staff was friendly and efficient.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Tiedge Front Office Manager

Very good hotel in all ways

Customer review rating 4.5/5

Børge M. Families - 26/03/2019 AccorHotels certified review

We were four adults and two children and and all of us had a good time. Friendly and skilled staff.

Dear Borge M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…
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