Mercure Hotel Hamburg City 4 stars

TripAdvisor rating 4.0/5 920 reviews
Mercure Hotel Hamburg City
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Hotel extras

  • NEW! Renovated rooms in the style of the Hanseatic city

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Golf course 18 holes (Nearby)
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097
hamburg
germany

Tel: +4940236380

Fax: (+49)40/23638155

Contact email

Check-in from 15h00

Check out up to 12h00

  • KRAFTWERK TIEFSTACK :   3 LIPPELTSTRASSE

  • OCHSENWERDER :   120 124 LIPPELTSTRASSE

  • Hamburg Airport :   S1 HH Hauptbahnhof

  • S3 S31 :   S3 S31 HAMMERBROOK

  • By plane

    BREMEN At 130km / 80.79 miles

  • By plane

    HAM International At 16km / 9.94 miles

  • By plane

    LUEBECK AIRPORT At 60km / 37.29 miles

  • By train

    HAUPTBAHNHOF At 1.5km / 0.93 miles

GPS :53.545363, 10.0173

Our accommodations

The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa. All 187 rooms in our hotel are air-conditioned and offer free WIFI. 2 children up to the age of 12 can stay in your room free of charge.

Superior Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Privilege Room with king-size bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with queen-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Privilege Room with king-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with 1 queen-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Privilege Room with 1 queen-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 44
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Junior Suite with king-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 44
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

PIER_1163

Type of cuisine: International

Moin and Ahoy in the PIER_1163 Bistro! At dawn, when the port is resting, you can find the right mooring place. Hamburg's tradition meets intl. classics: fresh-innovative-Hanseatic "Hiss the sails!"

COFFEE FELLOWS

Type of cuisine: Cafe

"Life begins after coffee" Enjoy best coffee, delicious bagels and American sweets, whether coffee or snack-feel at home in our in-house COFFEE FELLOWS coffee shop. Our baristas make perfect coffee!

BAR PIER_1163

Photo non contractuelle / Strictly non binding

A glass of wine with a water view, a beer for football or cool drinks with friends and colleagues after work in our bar. Whether Hafenwasser or Strandperle - our crew has the perfect cocktail for you!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 180

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,176 reviews

tripadvisor

TripAdvisor Rating 4.0/5

920 reviews

Great hotel

Customer review rating 4.5/5

Ievgenii Business - 06/09/2019 AccorHotels review

Good location, nice receptionists, great spacious rooms Breakfasts could be improved

Dear Ievgenii P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Friendly and helpful staff

Customer review rating 4.5/5

Peter Business - 05/09/2019 AccorHotels review

Very good facilities, good location andnabove average breakfast buffet. Stable and fast internet.

Dear Peter N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Always a great stay

Customer review rating 4.5/5

Antoine D. Business - 30/08/2019 AccorHotels review

To stay @ Mercure City Hamburg is always a great experience.

Dear Antoine D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. See you next time in our hotel. Greetings from Hamburg, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Fell short of expectations

Customer review rating 4.5/5

Anonymous Friends - 28/08/2019 AccorHotels review

We booked a room with two beds, and only had one double bed. The duvet for this bed was too small, not enough for two people and only one was provided. A bottle opener was also not provided for the items in the included mini bar. The mini bar was not replenished daily and we had to ask for more coffee. I think the hotel needs to spend more time refining their attention to detail. From this visit, I wouldn't be inclined to stay in a Mercure hotel again. I've stayed in much better and cheaper hotels that value their guests more.

Dear Thomas S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Okay

Customer review rating 4.5/5

Felicia Families - 09/08/2019 AccorHotels review

The staff at the hotel was wonderful. The location is good, a short-ish walk to public transport. Free Sauna in the hotel a nice bonus. However, there are some other issues that would keep me from staying there again. For one thing, the in-room coffee is not free. It is a tassimo machine and each pod costs one Euro, and the milk comes in a pod, so if you want a good sized cup it’s going to cost 2-3 Euro. Certainly not breaking the bank, but I’ve never had to pay for in room coffee so it just irritated me. The breakfast is quite expensive at 20€ per adult and held that per child. We chose not to pay that so I can’t speak to the quality. The facilities could use some work. We stayed in two rooms because the one I originally booked was too small for our family of four. The great staff were happy to move us to a larger room and very accommodating when we forgot items in the original room. In the first room, we were in two full sized beds, one a sofa bed, the other a regular, but the mattress wasn’t great on our bed. Ironically, I think the sofa bed was more comfortable. The air conditioning is basically useless. Not usually a big deal in Hamburg, but if you’ll be there in the Summer and you’re counting on AC, don’t stay here. Also, in the second, much larger room the AC didn’t work at all, which wasn’t a big deal because it wasn’t hot and we had a lot of windows. However, there is a lot of traffic and construction noise, and bugs from the canal so you won’t want to leave the windows open during the night. In investigating the air conditioning I looked into one of the vents and it was filthy on the inside. We all woke up congested and with headaches after our first night in the room with the functioning (although basically useless) AC, and that would explain why. We felt fine after moving rooms. The shower in the second room had a rainfall shower head built into the ceiling in addition to the standard European removable shower head. It was lovely, but it was not installed properly because the paint around the rainfall was brown and bubbled and the water seeped out from all around it. I was mildly concerned that it was going to fall on my head, but it still made for a glorious shower. The fan in the bathroom doesn’t work though so after the glorious shower, the bathroom is basically a mini sauna. There are generous free toiletries and the bathroom was a lot more utilitarian other hotel bathrooms I’ve seen, which are essentially just designed just for looks. Overall, not bad, but not ideal either.

Dear Sonja B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Overheated

Customer review rating 4.5/5

Conor Families - 07/08/2019 AccorHotels review

As an Accor member who regularly visits different hotels across the chain I was very disappointed to stay in a hotel without functioning air conditioning. In a city that can get very hot, this is really not acceptable and my family couldn’t sleep for the night.

Dear Mr M., thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Hot

Customer review rating 4.5/5

Anonymous Families - 25/07/2019 AccorHotels review

Nice hotel, bur the air von did NOT work on a Days with temp. +30c. NOT good. But overall a nice hotel

Dear Morten S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Good facilities, indifferent staff

Customer review rating 4.5/5

Chris Families - 19/07/2019 AccorHotels review

Good hotel facilities close to main transit roads. I liked the freight cargo themed rooms; very fitting for a port city! Except for a few individuals, the hotel staff unfortunately mainly acted like they didn't give a f*ck. Technically they did not do or say anything wrong, but they didn't give a welcoming experience either. Our complaints about malfunctioning ventilation in the room, for instance, where met with an indifferent 'I'm sorry' without further action. We really enjoyed the breakfast, though, so I guess if you don't need too many staff interactions this is a great place to stay!

Dear Christian v., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We wish you all the best Kind regrads, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Very nice hotel

Customer review rating 4.5/5

Jamie S. Friends - 08/07/2019 AccorHotels review

Very helpful and nice staff at the hotel. Rooms clean and tidy. Hotel in a great location.

Dear Mr. s., we want to thank you for your friendly comments regarding your stay at our Mercure Hotel Hamburg City. It is always a pleasure to receive such a positive feedback. We are really happy to hear that you were happy with our stuff. I will share your comments with our team. We hope to welcome you again soon. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

short business trip Hamburg

Customer review rating 4.5/5

S. Business - 05/07/2019 AccorHotels review

The room was very spacious, it was in fact a junior suite, very modern and nicely decorated. Big display TV in the bedroom. Breakfast was better than in most Mercure hotels, very complete and fresh .

Dear Stella S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Tiedge Front Office Manager

Business trip: One night in Hamburg

Customer review rating 4.5/5

Philip Business - 04/07/2019 AccorHotels review

Front desk team is helpful, hotel rooms well equipped.

Dear Philip M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I wish you a great day and send kindest regards from Hamburg Sincerely, Emily Tiedge Front Office Manager

Top Hotel

Customer review rating 4.5/5

Daniel Solo - 30/06/2019 AccorHotels review

Sensationell

Moin Herr H., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat. Mit freundlichen Grüßen, Emily Tiedge Front Office Manager

Silent and clean

Customer review rating 4.5/5

Andrea Couples - 15/06/2019 AccorHotels review

The bed was really good and comfortable. All service satisfying.

Dear Andrea L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Everything you expect from a Mercure hotel!

Customer review rating 4.5/5

Bokkie Business - 04/06/2019 AccorHotels review

Perfect stay But the hotel cost, was over the top due to the Rotary convention which I attended.

Dear Bouke v., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Good location and good value for money

Customer review rating 4.5/5

Anonymous Business - 31/05/2019 AccorHotels review

Closely located to my office. Love the room décor given we are in the ocean freight business

Dear Cindy H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Short on what I needed

Customer review rating 4.5/5

Sheldon E. Business - 17/05/2019 AccorHotels review

20 euro for breakfast that contained, no blueberries, strawberries, bananas was very limited was a real disappointment. Everything was limited except the 20 different kinds of tea options. The mini bar contained no nuts only chips or sweet stuff. I was happy there was water. The tea capsules were only two and a ton of coffee. No English speaking channels and no way to switch the ton to English on the TV. Staff was friendly enough. That was the only plus. The king size bed was really small for a king size bed.

Dear Sheldon E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Good Room and Staff. Poor Room Service

Customer review rating 4.5/5

Ritesh S. Business - 09/05/2019 AccorHotels review

The room was good and also appreciate the Early Check in provided to me after my long travel. The staff was very warm and swift in all their activities such as Check-In/Out etc. I called for Room service and also went down to order food from menu at 11am but was told the food would only be served at lunch time 12 pm onwards. This is quite strange as menu in room mentions full day. I had to leave the hotel room early for my meetings and take lunch outside.

Dear Ritesh S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager

Good but I forgot to get an invoice and have since sopken to receptionist by phone who told me to email - I emailed 2 days ago but still await the invoice - can you help?r

Customer review rating 4.5/5

Robert H. Business - 02/05/2019 AccorHotels review

Nice comfortable hotel. Breakfast good. Staff friendly.

Dear Mr. H., thank you very much for your friendly comments regarding your stay at our Mercure Hotel Hamburg City. I just talked to my colleague of the reception regarding your invoice. She will send it over right now. I am sorry for the late replay. Thank you again for your positive feedback. I will share it with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Stay @ Mercure Hamburg

Customer review rating 4.5/5

D. Business - 30/04/2019 AccorHotels review

another great stay at Mercure Hamburg.

Dear Antoine D., we want to thank you for your friendly comment regarding your stay at our Mercure Hotel Hamburg City. It is always a pleasure to receive such a positive feedback. I will share your comment with our team. We hope to welcome you again soon. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Very nice as usual!

Customer review rating 4.5/5

Terje W. Business - 29/04/2019 AccorHotels review

Breakfast as one can expect from a hotel of your class, easy check in and out etc. The new rooms does not really impress me personally, but this is not any complain - they are still very nice. If you in any case want some minor things to work on I have the following aspects where you still can improve: 1. The safe-style refrigirator makes some creak sound when opening and closing 2. It is not obvious if the water and coffee is included in the room price, I guess so since I did not find any prices (could be an opperunity to give a positive hotel experience if advertised)

Dear Terje W., thank you very much for your honest feedback regarding your stay at our hotel. I will share your feedback and your comments with our team to improve our guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…
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