Hotel - Mercure Hotel Hamburg City
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg City

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4.0/5 777 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 15  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

At the 4-star Mercure Hamburg City hotel, you can choose between Superior Rooms with twin beds, a queen-size bed or a queen-size bed plus sofa bed and comfortable Privilege Rooms with a queen-size bed plus sofa bed. All 186 rooms in our hotelare air conditioned and have free WIFI and high-speed Internet access. Two children aged up to 12 can sleep in your room free of charge. We welcome your children with a gift on arrival.

  • 187 rooms
  • 187 non-smoking rooms
  • 77 family rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,521 reviews

Our guest reviews for Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 777 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Josef Couples - 13/02/2018
« Super Gut!!! »

Super Gut!!!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., wow, vielen Dank für die volle Punktzahl! Wir freuen uns sehr, dass Sie sich bei uns wohlfühlen konnten und wir Sie als zufriedene Gäste nach Hause gesendet haben. Dann sehen wir uns ja vielleicht bei Ihrem nächsten Hamburg Aufenthalt wieder!? Wir würden uns sehr freuen! Bis dahin wünschen wir Ihnen eine gute Zeit und senden herzliche Grüße aus Hamburg, Kim-Nadja Flägel Empfangsleiterin Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

AccorHotels certified review
Murali Families - 04/01/2018
« Extremely satisfied »

It was a great experience at the hotel and in the center of the city, it was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to share you feedback. I am delighted to learn that you had a great experience with us. As you have highlighted, we are extremely well located and just a few minutes to key attractions within the city. Warm Regards from cold Hamburg, Daniela Rodriguez Guest Relation & Quality Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

AccorHotels certified review
Anonymous Couples - 01/01/2018

Alles tip top

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau M., wir danken Ihnen für Ihre Bewertung und sind sehr glücklich darüber, dass Ihnen der Aufenthalt bei uns gefallen hat. Mit herzlichen Grüßen Daniela Rodriguez Guest Relation & Quality Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

AccorHotels certified review
Graham P. H. Solo - 29/12/2017
« A very fine way to spend my 50th birthday in Hamburg! »

Excellent stay, very personable and attentive staff, delighted to receive birthday greetings and gifts including chocolates and complimentary drinks. The Duty Manager of the day greeted me personally and I was genuinely very flattered by the attention the hotel offered me. Right from the start when I checked in, the receptionist noted the date of birth in my passport and immediately wished me happy birthday. I was very pleased to stay in this fine hotel and look forward to staying there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for reviewing your stay with us. It was very rewarding for our team to read how much you enjoyed your stay at our Hotel. Thank you again for sharing your positive thoughts with us and our future guests. We hope to see you again soon, but until the we wish a happy new Year. Kind regards, Daniela Rodriguez Guest Relation & Quality Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

AccorHotels certified review
Kim B. Business - 13/12/2017
« Nice hotel and a nice room but seemed a bit old »

I enjoyed the stay and all in all evrything was great. The snack during our workshop was really good. The lunch was also quite good. The only was the service at the lunch. During we had free soft drinks at our meeting and whne it came to lunch there sere soft drinks lined up. When I grapped one a woman came up to me very upset and said I could not just take them. Well I have been sitting all day in meetings with free soft drinks so dont understadn why not and why the attitude from the person. Poor reaction from her part

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Briels, Thank you for taking the time to share your feedback with us.We are pleased to learn that you enjoyed your stay with us during your workshop days. Thank you as well for bringing these details to our team’s attention. We are disappointed to learn of your experience with our service attitude and I would like to apologize for this mistake. We hope to have the opportunity to welcome you back soon and Make it Right. Sincerely, Daniela Rodriguez Guest Relation & Quality Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

AccorHotels certified review
J Business - 11/12/2017
« Horrible Internet Connection »

Anno 2017 I really would expect a hotel to have a decent internet connection, and I have gotten used to a good standard in other Mercure hotels. But here the free internet connection is very spotty, so I opted for the paid version (6euro/24hrs) which was not much better than the free version: very spotty. I was there for a business trip but couldn't load large files and voice conferences/skype calls got stuck frequently. Never staying here again. Additionally a few little things, no bathrobes in the Superior rooms, coffee shop at reception only opens at 10:30, duvets are strange size.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., Thank you for taking the time to write a review about your recent stay with us. Reading your overall evaluation, I very much regret that your stay with us did not meet your expectation. I am really sorry for the experiences made and the impression received. Please be assured that your comments are really important for us. At the moment we are still testing the Wi-Fi Network for issues that could have affected the ability to create a fast and stable connection. We do hope you will give us the chance to prove that we are indeed better hosts and would be more than happy to welcome you as our guest in the near future. Kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

AccorHotels certified review
Andy Business - 04/12/2017
« Fantastic customer service »

Fantastic customer service. As a gold card club member I was given a free room upgrade, which was highly appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cooper, Thank you for your compliments and your kind words, It is been a pleasure having you here again. As a regular customer and a gold member, we always try to pumper you, doing our best. We wish you a Merry Christmas and a Happy New Year. Best Regards, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

AccorHotels certified review
Helen Business - 30/10/2017

Very good. Clean room, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, Thank you for taking the time to share your positive comments regarding your recent stay. We would be glad to welcome you again soon. Kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

AccorHotels certified review
Dermot Business - 19/10/2017
« Overpriced »

It was nothing more than a business person's hotel in a remote location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O'Beirne, Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. We are sorry to hear you were not overly pleased during your stay. We appreciate your feedback and I have shared it with our team, so we can work to improve our guest experience during the check-in. Please feel free to contact us if you have any doubt or question. We appreciate your feedback and we hope you will consider staying with us again. Regards, Kim-Nadja Flägel Front Office Managerin AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 145 E-mail : h1…

AccorHotels certified review
Andy Business - 02/10/2017
« Was ok »

The rooms seemed way too hot again and I thought that I'd requested just a cotton sheet instead of a quilt in my profile, but there wasn't one provided. Can you add this to my profile for next time please?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., thanks for taking your time to share your experiences with us. Your feedback is very important to us, so we really thank you for telling us about your stay in our hotel. I would like to apologize for the inconvenience. It is very important for us to make you, as our regular Guest, feel comfortable. In the future we will make sure that you have just a cotton sheet instead of a quilt on your bed. Now, we have recorded this in your profile and that should not be a problem again. Thank you again for sharing your experience, and we are looking forward to welcoming you soon, With best regards from Hamburg, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

TripAdvisor review
Business - 01/10/2017
« Trip to Hamburg »

The Mercure hotel is a nice hotel at the edge of the city centre. We had booked a privilege room. The bed was way too small for 2 adults as well as the bathroom. The room was clean. However hotel staff should not enter the room without checking the don't disturb label at the door and without knocking !!!!! Does not feel good. The staff at the reception desk treats you as a small child, are not so polite and don't look you in the eyes and made a mess of the doorkeys. Finally the staff at the hotel restaurant are incompetent. Many trainees I guess without supervision. Also not very polite, Dinner (fish) was still cold inside. In short, a disaster. Breakfast is excellent with good staff serving you and taking care of everybody. These people probably leave after breakfast !!! because the rest of the day service is really bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bart188632, we are happy to receive your feedback and be assured we take it very seriously. Our Team is already informed and all the colleagues will be sensitized. Thanks for taking your time to share your opinion with us. Have a great day and enjoy your week. Kind regards from Hamburg, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1163-gr@accor.com

AccorHotels certified review
G. K. Y. Solo - 26/09/2017
« Mr »

Pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kong Y. G., we very much appreciate your nice comment regarding your stay in our hotel. Thanks for taking your time to share your feedback with us. It seems like we can welcome you again some time? We would be happy to see you soon. Have a great week until then! Kindest regards from Hamburg, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

AccorHotels certified review
Anonymous Friends - 20/09/2017
« very much welcomed and supported by a very warmhearted and supportive competent team ! »

please see above !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Burkhard W., we very much appreciate your nice feedback and the time you took to share this with us. I will of course forward your praise to my colleagues and we would be happy to welcome you again here in the near future. Until then I wish you a wonderful day and a great weekend. Warmest regards, Kim-Nadja Flägel Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

AccorHotels certified review
Rafal C. Business - 11/09/2017
« Satisfactory for short stay. »

Hotel personnel polite and efficient. Room clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafal C., thanks for taking your time to tell us about your experiences after staying here with us in Hamburg. We very much appreciate your comments regarding your stay, as well as your praise for our friendly and helpful team. We hope to welcome you again here soon. Have a nice day until then! Kindest regards from Hamburg, Kim-Nadja Flägel Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

AccorHotels certified review
Anonymous Families - 10/09/2017
« Very comfortable »

Clean room and convenient to the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenton B., thank you for sharing your opinion with us and telling us about your experiences in our hotel. We very much appreciate your comments regarding our location in Hamburg, as well as your praise for the room. Seems like you left us as a content guest and are planning to return sometime?! We would be happy to welcome you again soon, Mr. B.. We wish you a nice week and a good day. Sincerely, Kim-Nadja Flägel Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

AccorHotels certified review
Simon J. Families - 31/08/2017
« Enjoyable stay with a few buts. »

I have stayed at this hotel previously on business, this stay (with members of my family) was purely for pleasure, we took two rooms for two nights each. My wife and I wrere in a superior room with lots of space, there were however some minor issues. There was no safe in the room for valuables, we reported this but apart from the offer of use of the main safe it was not recitified but we were able to use the safe in my son's room. In addition despite making the booking for 3 persons the main room was only made up for one person (only one single duvet was on the bed). When discovered I rang downstairs to be told there should be another in the cupboard (there was). On arrival I was offered a complementary drink in the bar but nothing for my wife which I was slightly surprised about. We believe there may have been complementary drinks in the mini bar (no hard liquor) but beers and water were available and there was no charge sheet but it wasn't clear and we didn't want to test the system and in any event only thought of this on our last morning when it was too late to do anything. Otherwise the room was quiet despite only being on the first floor and fronting the road, the bed was comfortable and the shower excellent! Breakfast was good if pricy at €20 / person. We would come again, the hotel is pretty central, 30 mins walk max from the centre, the staff were friendly and it was clean, just a few niggles when we were paying a good sum per night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon J., Thank you for taking time to review your stay and for choosing our Hotel once again for your stay, either if it’s a Private or a Business stay, we are always glad to welcome you and your lovely Family in our hotel and in Hamburg. We deeply apologize for the inconvenience you suffered from. I appreciate your Feedback, it is extremely valuable to us, as we strive to improve with each and every stay. Thank you again for bringing the issue about the safe to our attention, the safety and security of your valuables is always in our priority and in case the safe is on maintenance, you´ll always have the possibility to save your valuables in our Hotel as our Team offer you. Thanks to your continued loyalty in Accor Hotels we upgrade you for free in to a Privilege Room, so probably you didn’t find the charge sheet, because in all of our Privilege Room the Mini bar its filled with a couple of Becks beer, Coke, Juices, water and some snacks for free, but if you want to try our exclusive cocktails (hard liquor) next time you are very welcome in our Bar. We would absolutely like to welcome you again in our hotel to jump at the chance to convince you of our 4 star standards. Until then I wish you a great day and a stressless weekend already. Kindest regards from Hamburg, Kim-Nadja Flägel Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

AccorHotels certified review
Kevin Business - 29/08/2017
« Excellent service and freiendly welcoming staff »

The hotel was conveniently located, staff were friendly and helpful and the advance check-in and check-out service was excellent and worked well. Only slight negative was that the dinner menu in the bar area was a bit limited, but this is only a minor point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for your feedback. We feel very pleased that you enjoyed your stay with us and we are going to share your feedback with the whole team. As we strive to provide as much variety as possible in the bistro, we do offer a smaller menu to be open minded regarding regional meals and sepcialities from Hamburg and the surrounding. I am sorry if we could not meet your expectations in this particular point. But for next time we are happy to suggest various options for having fantastic dinner with great variety. Just ask! Hopefully we are going to welcome you here again soon?! We would really like to. Have a nice weekend until then and enjoy your day. Kim-Nadja Flägel Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

AccorHotels certified review
Lina F. Families - 23/08/2017
« We enjoyed our stay in the modern, clean and comfortable room. »

We were impressed by the friendliness of every member of staff we encountered, the bathroom and the size of the room. It was spacious for our family of four.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lina F., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

AccorHotels certified review
Magnus R. Families - 11/08/2017
« Hamburg, worth the journey, accor platinum welcome quite disappointing »

A viste to Hamburg was on my bucketlist for a while, so booking the Mercue City Hotel using Accor loyalty points points seems logical. As a platinum member for years ai really appriciate the membership. I booked two rooms for 4 nights for me, my wife and my sister and brother in law. What we received was one voucher for a welcome drink... for just one person. Pity display.... and one upgraded room and one regular room. To be honest, I was quite disppointed for this poor welcome. By the way, the rooms are very nice, good quality of service and a very nice hotel for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. R., we very much appreciate your feedback and want to thank you for the time you took to valuate our hotel after staying with us for four days. You, as a Platinum LeClub Member and guest are mostly imoortant to us; be assured we try our very best to provide you all the amenities you are entitled to. I can understand your anger regarding the drink's voucher which is only valid for the card holder - unfortunately this is an instruction from Accor itself and not in the hotel's responsibility. I hope for your understanding in this case. Of course you are the one, highest on the list, when upgrading the room categories; what we did with one of your rooms for the last stay. As the number of privilege rooms is restricted, we cannot promise the upgrade everytime and for all rooms. But please be assured we do our best to provide a stay as pleasant as possible, Mr. R.. So we are looking forward to welcoming you again soon and persuade you of our extra-caring regarding you as a VIP. Have a great week until then. Warmest regards from Hamburg, Sharina Utzt Guest Relation & Quality Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

AccorHotels certified review
Stefan D. Business - 09/08/2017
« # Happy Kunde @ Mercure Hotel hamburg City »

siehe oben! :-)

Our hotel has responded to the review
Our hotel has responded to the review

Moin Herr D., und Happy Hotel @ the other side :) Mehr happy geht ja schon nicht mehr. Bis zum nächsten Mal bzw. bis später! Einen hoffentlich stressfreien Tag wünsche ich Ihnen! Herzliche Grüße, Sharina Utzt Guest Relation & Quality Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

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