Hotel - Mercure Hotel Hamburg City
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Mercure Hotel

Mercure Hotel Hamburg City

Amsinckstr. 53 
20097  HAMBURG
GERMANY

713 reviews
TripAdvisor Rating Based on 713 reviews
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From 129.00 EUR Non member rate
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 15  EUR
  • Golf course 18 holes  (Nearby)
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 15  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hamburg City hotel, you can choose between Superior Rooms with twin beds, a queen-size bed or a queen-size bed plus sofa bed and comfortable Privilege Rooms with a queen-size bed plus sofa bed. All 186 rooms in our hotelare air conditioned and have free WIFI and high-speed Internet access. Two children aged up to 12 can sleep in your room free of charge. We welcome your children with a gift on arrival.

  • 187 rooms
  • 187 non-smoking rooms
  • 77 family rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,031 reviews

Our guest reviews for Mercure Hotel Hamburg City

100% certified reviews from our guests

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4.0/5 TripAdvisor Rating Based on 713 reviews
Certificate of excellence 2016
AccorHotels certified review
Jean-luc H. Couples - 20/06/2017
« A good place  »

It was a beautiful and good hotel to stay

AccorHotels certified review
Alice H. Families - 20/06/2017
« Typical Accord hotel »

As with all acord hotels ,at least Ibis and Mercure, there is always a problem with breakfast as if there is not enough space dedicated to the breakfast room. The same with the elevators that are very crowded at peak times.

AccorHotels certified review
Helen Business - 01/06/2017
« Good room, although a little warm. »

Good, room was a little warm.

AccorHotels certified review
Anonymous Business - 18/05/2017

Everything was fine except 2 things, which are linked in this case : key card not working & very slow elevator. Firstly, I did on line check in. Everything went smoothly and I picked up my key as planned, easily. My first point is that the elevator is very slow. I was on the 6th floor and it took me forever to get to my room.... to discover that my key card didn't work. So it took me forever to go back to reception. Starting off my stay like this is very annoying and frustrating.

TripAdvisor certified review
Adimaritoma Family - 09/05/2017
« Good location nice view »

We stayed at this hotel while transiting through Hamburg for one night. It has a good location just outside the city center and the room had a nice view. Breakfast and bar were of high quality. Unfortunately the charging of expensive parking in front of the hotel is not guest friendly as parking on the street just outside the hotel is plenty and free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adimaritoma, at first I want to thank you for the nice comments regarding your stay in our hotel and for the time you took to write us about your experiences. Due to the fact you only transited Hamburg, I guess there wasn't that much time to explore the city?! But as we could persuade you of our quality and the room was after your fancy, we hope to welcome you again in our hotel; maybe for more than one day? Even the parking "problem" was self-solved with discovering the free parking possibilities just one street ahead. So there is plenty reasons to return! We are looking forward to your next stay. Until then I wish you a pleasant weekend and a lovely day. Warmest (in fact the sun really shines) regards, Sharina Utzt Guest Relation & Quality Managerin ________________________________________ AccorHotels Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1163-qm@accor.com

AccorHotels certified review
Anonymous Couples - 25/04/2017

In general, pleasant stay with friendly staff. However, the Breakfast order for Room service was not picked up before we phoned the Reception almost halv hour after the time they were supposed to deliver the Breakfast.

AccorHotels certified review
Anonymous Business - 08/04/2017

Dear Daniel, Dear Colleagues, Many thanks for your hospitality during my latest stay at Mercure Hotel Hamburg City (Booking # FFNDGFDL). Everything was great, BUT your 21 Green Planet Program does not work properly. First time I heard about this program on LoyaltyLobby.com, and decided to try it at your hotel, when proposed during check-in. So, I had fulfilled the door badge, making a choice of skipping room cleaning in exchange of 150 points. No points seen on my account. That might mean two things: someone skips charging my account for 150 points OR there is no internal quality control for such service to be fulfilled as stated in terms and conditions. I have never been calculating "peanuts", but the principle of guest relations should be on the first place. Will wait for points on my account, trying to avoid raising the official case for LeClub Customer Service. With best wishes, Your loyal Platinum Member # 3081034785619722 Alexander Trushkin

AccorHotels certified review
Anonymous Business - 07/04/2017

My stay at Mercure Hamburg city has as always been excellent. Unfortunately this was my last stay for a while possibly ever as i have decided to retire from work later this month. I would like to thank you for the excellent service i have had over the last 6 years staying with you. I will suggest Mercure Hamburg to anyone i know who travels to Hamburg and hope one day i will return.

AccorHotels certified review
Anonymous Business - 03/04/2017

The same experience as normal. The only point would be that the rooms are a little warm, so next time I need to remember to ask for a cotton sheet to use instead of the quilt.

AccorHotels certified review
Anonymous Families - 27/02/2017

Nice room and very good breakfast.

AccorHotels certified review
Anonymous Couples - 25/02/2017

Reception staff were excellent, always courteous and helpful. A slight criticism is we would have liked larger towels and softer toilet paper and on two occasions coffee and tea pods were not replenished.Overall our experience was what we have come to expect from Accor group hotels.

AccorHotels certified review
Anonymous Couples - 12/02/2017

Alles war Gut.

AccorHotels certified review
Anonymous Business - 11/02/2017

+Really friendly, helpful and welcoming staff +beautiful decoration: National Geographic posters, orchids at breakfast

AccorHotels certified review
Anonymous Business - 09/02/2017

Excellent again.

AccorHotels certified review
Anonymous Business - 03/02/2017

I have stayed at the hotel for 4 nights, my room number was 617. Cleaning, customers relations, service were perfect. The thing I was missing was slippers in room, that is absolutely necessary. And the room was kinda cold, heater was not working. In addition, the water on table was not included which I find unkind. I travel quite often due to business trips, and at least one bottle of water is always a treat (as it should be). Apart from these, everything was perfect. Thank you.

TripAdvisor certified review
Solo travel - 01/02/2017
« excellent hotel »

my favourite hotel in Hamburg, I always stay there when I am in Hamburg. This time it was a private stay - employees extremely friendly and helpful, rooms very clean, breakfast excellent - will return for sure again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear berndgruen, thanks for writing us such a great praise. Calling us your "favourite hotel" is the best thing we could receive. Nice to see you even book us for private reasons as well as for business trips. So if breakfast, our staff and the cleanliness were perfect - these should be enough reasons to come back again and again, or? We would really like to welcoe you again soon. Until then I wish you a wonderful day and a great weekend. Kindest regards, Sharina Utzt Guest Relation & Quality Managerin ________________________________________ AccorHotels Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1163-qm@accor.com

AccorHotels certified review
Anonymous Business - 30/01/2017

It was great as usual, with all the staff really friendly & helpful.

TripAdvisor certified review
Business - 29/01/2017
« Another great stay »

Stayed last week for 2 nights on business. It was as expected, very good. the only pity was not getting a free room upgrade on my Gold card, but as it's free, you can't really complain :-) The location is excellent as it's between our Hamburg office and my customer's office.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning 165ipod, thanks for telling us about your experiences while staying in our hotel. You, as a gold member of LeClub, are of course a favorized guest and we do our very best to provide you as much of your entitled amenities everytime you stay with us. Due to the booking situation on your arrival day, there was no free upgrade available this time, as our privilege rooms were all already occupied. I deeply apologize for that matter, but already noted an upgrade for your next time if available. I will do my best to realize it, 165ipod. So for your next time we provide the perfect situation hopefully and see you again soon. Have a nice weekend until then and enjoy your day. Warmest regards, Sharina Utzt Guest Relation & Quality Managerin ________________________________________ AccorHotels Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1163-qm@accor.com

AccorHotels certified review
Anonymous Families - 10/01/2017

Like mostly everything. It was very pleasant to find some pastries in our room. Just one thing to be improved: upon our arrival the receptionist did'nt know about on-line check-in and was very wondered that we are already checked-in.

AccorHotels certified review
Anonymous Couples - 27/12/2016

Hotel was lovely, room very nice, breakfast very good.

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