Hotel - Mercure Hotel Hamburg City
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg City

4.0/5 864 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Sauna
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa.All 187 rooms in our hotel are air-conditioned and offer free WIFI. 2 children up to the age of 12 can stay in your room free of charge.

  • 187 rooms
  • 100% non-smoking hotel
  • 77 family rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,401 reviews

Our guest reviews for Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 864 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Petra Friends - 10/02/2019 AccorHotels certified review

Very helpful and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petra N., we want to thank you for your friendly comments regarding your stay at our Mercure Hotel Hamburg City. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Denise Tomrell Managers Assistent & Projekt Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

D. Business - 07/02/2019 AccorHotels certified review
« Stay @ Mercure Hamburg »

I stayed at the hotel Mercure while on a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antoine D., we want to thank you for your friendly assessment regarding your stay at our Mercure Hotel Hamburg City. It is always a pleasure to receive such a positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Denise Tomrell Managers Assistent & Projekt Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Jeff S. Business - 25/01/2019 AccorHotels certified review
« Jeff S. »

Hotel has changed since last time I stayed here. Updated to I guess the “urban look” which I thought was fine. The only issues I had was the noisey metal container doors on the room wardrobe. Food was good in bar area and breakfast was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., we want to thank you for your friendly comments regarding your stay at our Mercure Hotel Hamburg City. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Denise Tomrell Managers Assistent & Projekt Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Gust I. R. 4. Business - 17/01/2019 AccorHotels certified review
« 1 week stay in Jan 2019 »

Overall very good! nice and friendly service, clean rooms and good environment. I just missed a Gym to work out! Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole S., we want to thank you for your friendly comments regarding your stay at our Mercure Hotel Hamburg City. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Denise Tomrell Managers Assistent & Projekt Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

H. Business - 12/01/2019 AccorHotels certified review

Tolles Team

Our hotel has responded to the review
Our hotel has responded to the review

Danke :)

Aleksandr P. Solo - 07/01/2019 AccorHotels certified review

A few things I’d like to mention: 1. Breakfast could be reacher. The assortment was quite modest. But maybe it’s general in German Mercure hotels. 2. Annoying music in floor halls. It played right in front of my door (room 601) - a few hours lost trying to sleep. I called to reception on Jan, 5 asking to switch it off but nothing was done. 3. It appeared that coffee was a part of minibar and I had to pay for it. I’d prefer to know about it right in the place where I take it - there were no price indication. For example, water in my fridge was marked with price. Staff are friendly, rooms are nicely decorated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aleksandr P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations. I will discuss the mentioned points with our team to improve that the described situations won't happen again. We will also prove that there will be a price indication right next to the coffee. I am glad to here that you were happy with our service and also with our new redecorated rooms. I want to thank you again for your honest feedback. It is really important for us so that we can improve our service. We hope to welcome you again in our hotel. Sincerely, Denise Tomrell Managers Assistent & Projekt Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Family - 25/12/2018 TripAdvisor review
« Disappointing stay »

I requested an extra bed for our kids in the reservation. I also wrote a comment with request for extra bed during online check in. We arrived pretty late and the extra bed was not Made?? Even though we requested it twice and Made reservation for 4 persons. We had to want for half an hour before the bed was made. We were not happy!

Frequent T. Business - 19/12/2018 AccorHotels certified review
« Perfect for business travel »

Very fiendly front office team, comfortable bed, good shower, great breakfast. Everything which is important for a hotel stay in the economy class without all the bells and whistles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingo H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Emily Tiedge Assistant Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Ian D. Families - 15/12/2018 AccorHotels certified review
« Extremly comfortable stay »

Room was nice bed nice and comfortable. The breakfast was excellent and well worth the extra charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I wish you a joyful Xmas and Happy new Year! Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

René M. Couples - 13/12/2018 AccorHotels certified review
« We will come again »

Everything was as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I wish you a joyful Xmas and Happy new Year! Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Anonymous Business - 12/12/2018 AccorHotels certified review
« Perfect for what I needed »

The room was clean and comfy, the location was ideal for the purpose of my visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabelle H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I wish you a joyful Xmas and Happy new Year! Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Mmorones Business - 09/12/2018 AccorHotels certified review
« Good hotel. »

It was a good hotel. Really liked the room and the breakfast. Staff was not as amazing as I always experience with Accor hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morones M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I wish you a joyful Xmas and Happy new Year! Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Anonymous Business - 08/12/2018 AccorHotels certified review
« Practical and correct »

Good hotel. But lacks that 'extra' in terms of staff that would make it a great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anders L., Dear Olav Arne Vikingsen, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I wish you a joyful Xmas and Happy new Year! Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Jo G. Families - 05/12/2018 AccorHotels certified review
« Lovely city break »

Very satisfied with our stay. The reception staff found us two cots for our twin on arrival. Hotel was clean. Breakfast had a good variety as we were there early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Empfangsleiterin Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Stephen B. Solo - 19/11/2018 AccorHotels certified review
« Mr »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Empfangsleiterin Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Rainer Business - 15/11/2018 AccorHotels certified review

Gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., vielen Dank, dass Sie sich die Zeit genommen haben, um uns ein Feedback dazulassen. Wir freuen uns sehr, dass Sie sich bei uns wohlfühlen konnten und wir Sie als zufriedenen Gast nach Hause gesendet haben. Dann sehen wir uns ja vielleicht bei Ihrem nächsten Hamburg Aufenthalt wieder!? Wir würden uns sehr freuen! Bis dahin wünschen wir Ihnen eine gute Zeit und senden herzliche Grüße aus Hamburg, Kim-Nadja Flägel Empfangsleiterin Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Anonymous Couples - 29/10/2018 AccorHotels certified review
« excellent hotel in walking distance to city »

very satisfied with spacious priviledge room, helpful staff and surrounding infrastructure (walking distance to central station and shopping district, some minutes walk to public transportation). Minor issues with overcrowded elevators in the morning - park garage expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernhard F., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Family - 06/10/2018 TripAdvisor review
« Super friendly staff! »

The staff was great and super helpful. They helped me a lot since my son needed to keep his medication in the fridge. The rooms were ok and clean. The bed was very comfortable and surprisingly also the sofa bed. The only thing I missed was more restaurant and food options. They have a coffee shop that only opens around 10... so you don’t have a quick option for breakfast.

Vladislav Business - 03/10/2018 AccorHotels certified review
« Very good but expensive »

Everything was ok. Upgrade for status loyalty programm. Very good room and breakfast. Near to the city center. Only one problem was for us. Way to the airpor. A lot of traffic jam. Hamburg city center looked as one big building. Please warn about it during the stay. We need more time to get to airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladislav R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Anonymous Business - 01/10/2018 AccorHotels certified review
« Very comfortable; and friendly, helpful staff ... »

Very comfortable; and friendly, helpful staff ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan H., we very much appreciate your nice comments regarding your stay in our hotel. Thanks for taking your time to share your feedback with us. It seems like we can welcome you again some time? We would be happy to see you soon. Have a great week until then! Kindest regards from Hamburg, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

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