Hotel - Mercure Hotel Hamburg City
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg City

4.0/5 842 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 121.00 EUR Non member rate
From 121.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Sauna
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa.All 187 rooms in our hotel are air-conditioned and offer free WIFI. 2 children up to the age of 12 can stay in your room free of charge.

  • 187 rooms
  • 100% non-smoking hotel
  • 77 family rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,020 reviews

Our guest reviews for Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 842 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 06/10/2018 TripAdvisor review
« Super friendly staff! »

The staff was great and super helpful. They helped me a lot since my son needed to keep his medication in the fridge. The rooms were ok and clean. The bed was very comfortable and surprisingly also the sofa bed. The only thing I missed was more restaurant and food options. They have a coffee shop that only opens around 10... so you don’t have a quick option for breakfast.

Vladislav Business - 03/10/2018 AccorHotels certified review
« Very good but expensive »

Everything was ok. Upgrade for status loyalty programm. Very good room and breakfast. Near to the city center. Only one problem was for us. Way to the airpor. A lot of traffic jam. Hamburg city center looked as one big building. Please warn about it during the stay. We need more time to get to airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladislav R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Anonymous Business - 01/10/2018 AccorHotels certified review
« Very comfortable; and friendly, helpful staff ... »

Very comfortable; and friendly, helpful staff ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan H., we very much appreciate your nice comments regarding your stay in our hotel. Thanks for taking your time to share your feedback with us. It seems like we can welcome you again some time? We would be happy to see you soon. Have a great week until then! Kindest regards from Hamburg, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Anonymous Business - 27/09/2018 AccorHotels certified review
« really nice hotel. »

at check-in receptionists were extremely helpful, really nice room, overall really good experience. the only thing that there were works in the hotel and they started working around 7am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marko C., we very much appreciate your nice comments regarding your stay in our hotel. Thanks for taking your time to share your feedback with us. It seems like we can welcome you again some time? We would be happy to see you soon. Have a great week until then! Kindest regards from Hamburg, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Caroline K. Couples - 19/09/2018 AccorHotels certified review

Mega

Our hotel has responded to the review
Our hotel has responded to the review

Liebe Caro, vielen Dank für dieses tolle Feedback :-) Wir freuen uns auf deinen nächsten Besuch! Dein Team vom Mercure Hotel Hamburg City :-) Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Jarlleif F. Couples - 16/09/2018 AccorHotels certified review
« A pleasant stay »

As usual, it was a pleasant stay at Mercure. We had Room No. 420 which was renovated in new style. The style was interesting, but not really appealing to us, in particular the steel cupboard and fridge. We also believe that the floor will be difficult to keep clean due to the colour combination. Otherwise, the Staff were as usual friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you also for your feedback on the renovated rooms. Hopefully we are going to welcome you here again soon?! We would really like to. Have a nice weekend until then and enjoy your day. Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Business - 16/09/2018 TripAdvisor review
« Excellent stay »

The hotel is in a great location with good pubic transport connections to the city centre and main airport. It is currently being extensively re-furbished with not only new decoration, but also new beds which are extremely comfortable.The staff could not be more helpful or friendly and speak multiple languages. Emily Tiedge is particularly professional and helpful and her excellent customer service is one of the highlights of staying at this hotel. I am based in Hamburg every week for 3-4 nights a week and it makes a real difference to meet individuals like Emily when away from home, where nothing is too much trouble .The hotel is very clean and the restaurant and bar situated looking over a canal.I would highly recommend this hotel.

Stephen W. Friends - 10/09/2018 AccorHotels certified review
« Unhappy to be charged for drink tea and coffee left in the rooms, especially when there were no notices saying that you'd be charged. »

All of the hotels around the world that I've stayed in have provided complimentary tea and coffee in the room. On arrival at the Mercure Hotel Hamburg City, there was tea and coffee in the room (as expected). When checking out I was charged for drinking the coffee. There were no notices in the room around charges for consuming the tea or coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to share with us about your experience at our Hotel and for being our guest during your recent trip to Hamburg. I am sorry to read that your experience did not meet your expectations. Please be assured that your Feedback is really important to us, especially when the extra cost of the Coffee & Tea Service is a new product for the new renovated rooms and therefore your feedback will be shared with the Hotel Management. We do hope you will give us the chance to prove that we are indeed better hosts and would be more than happy to welcome you as our guest in the near future. Kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Ixchel Couples - 10/09/2018 AccorHotels certified review

It was a decent stay, I prefer some of the newer Mercures, didn’t really understand the concept of the new rooms unless it’s to tie in with the port. Rooms cleaned and comfortable, but air conditioning set to only one level which was low fan but me and partner couldn’t be bothered to asked to be moved. Breakfast we found not to be of the high accor standard but staff lovely. Restaurant menu for dinner needed more variety. Also the room service menu in room was wrong but staff quickly got me a new menu. No drinks vouchers offered on checkin but premium wifi, not asked if required late checkout as most hotels do. When asked only given and extra hour which to me isn’t really late check out. Loved walking around the canal area and the coffee fellows was a nice touch for the day time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for reviewing your experience as our guest and for your last visit in Hamburg. Our aim is to make our guest's stay as pleasant as possible and therefore I am so sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. I am sorry to read, our team didn´t recognize your loyalty status due to our booking system. We should not have any excuse for that, although we work hard remarking our Le Club members, so we could prepare the benefits in advance for you like Upgrades, Welcome Drinks, Late C/O* and more. I'm terribly sorry for the inconvenience. We hope you consider staying with us again. We will be glad to have you again as our guest, to ensure you will have a better experience than the recent one. Kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

K. Business - 08/09/2018 AccorHotels certified review
« Acceptable for two nights »

Would have been better if I would have a closet with hangers for my suits. Room 111 did not have them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for being our guest during your recent trip to Hamburg and for taking the time to review us. Further to your comments, I very much regret that we didn´t met your expectations. We do have rooms with closets and hangers, but 111 is unfortunately not one of them. I will remark it on your profile, so next time you will get one definitely, sorry once again. We hope to get the chance to welcome you again and do it better. I wish you a nice week. Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Laura D. Business - 05/09/2018 AccorHotels certified review
« Easy »

easy going

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Amir F. Families - 02/09/2018 AccorHotels certified review
« Great place and staff »

Every thing was fine with one exception, thee was smell of paint in the room, no idea from where...

Our hotel has responded to the review
Our hotel has responded to the review

Dear amir F., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Empfangsleiterin Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Michael O. Families - 29/08/2018 AccorHotels certified review
« Vacation visit to Hamburg »

Excellent hotel in a great location. Rooms were very clean and comfortable. Great range and variety available at breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael O., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Solo travel - 30/07/2018 TripAdvisor review
« Nice hotel close to the city center »

The hotel is located next to a canal which makes it a very beautiful location although it is slightly out of the city center. Rooms are large and staff is friendly and helpful. It is well connected with a metro station a short distance road along the canal. Being out of the city center makes it a peaceful location. However being a business district, the area is deserted in the evenings and night. So I would recommend taking a taxi if you are arriving or leaving late at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, Thank you for being our guest during your recent trip to Hamburg and for sharing your positive experience with us a other travelers. We appreciate your time and effort in describing the location of our Hotel, it is indeed beautiful and close to the city if you want to avoid the stress of the center. Your recommendation about taking a taxi in the evening or night is a good advice, if you want to get faster and save your time. We hope to get the chance to welcome you again. I wish you a nice summer and a great week. Kind Regards, Daniela Rodriguez Guest Relation Manager

Business - 30/07/2018 TripAdvisor review
« Nice hotel »

NIce hotel a bit out off the center ( 10 min ), but friendly staff, when you need info they will give the correct information. Great and clean rooms, Breakfast ok, cold warm, all you need is there.... next time here again !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, Wow! Thank you for the 5 Star Rating and for sharing here with us and with other travelers to read your wonderful experience with us! We were all happy to read you had a nice stay and we really appreciate your kind words mentioning our hotel staff, believe me, it is very rewarding. If your next destination is going to be Hamburg, you know your are more than welcome to stay again with us. I wish you a great summer and we hope to see you soon. Kind Regards, Daniela Rodriguez Guest Relation Manager

Erling B. Solo - 16/07/2018 AccorHotels certified review
« Used to be good, but noise due to construction! »

IMPOSSIBLE to sleep after 8 since they have closed down several floors for updates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We appreciate your time and effort in sharing your experience as a guest with us during your recent trip to Hamburg. I am really sorry to hear your comfort was disturbed due to noise during our renovation project. We apologize for the the inconveniences caused during your stay with us. We are certainly doing our best to keep the construction disturbance to the very minimum. We should not have any excuse for that, although we all work hard as a team to improve our guest experiences, transforming our guest rooms to make even more enjoyable the future stays. We do hope you will give us the chance to prove that we are indeed better hosts and would be more than happy to welcome you as our guest in the near future. Kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Businesstraveler F. T. U. Business - 08/07/2018 AccorHotels certified review
« Great Stay at Mercure! »

Great Stay at the Mercure in Hamburg recently! Clean room, friendly staff, outstanding service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew F., Thank you for being our guest during your recent trip to Hamburg and for taking the time to write us such a lovely review. We are so happy to read that you overall enjoyed the stay with us and hopefully you spent a great time in the city. I hope to get the chance to welcome you back as our guest in the near future and send my best regards from Hamburg. Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Andy Business - 02/07/2018 AccorHotels certified review
« Fantastic room makeover »

Fantastic room makeover..... really nice to see as the old rooms, whilst being ok, were getting a little tired.... Loving the new mini-bar (perhaps you can send me one for home :-) ) Hotel staff fantastic as always..... and the service is great.... Being an AccorClub member, I got a free room upgrade as well, which is always appreciated.... :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We appreciate your time and effort in sharing with us the experience in the fresh renovated rooms. We are glad to read that you loved the new furniture and enjoyed the "Harbour Style". THANK YOU for being part of our Hotel Family, it means really a lot to us. We hope to see you soon and have a great day! Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

G L. Couples - 30/06/2018 AccorHotels certified review
« Breakfast could be better. »

The hotel looked slightly shaby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for the review and for taking the time to write us about your experience at the Hotel. Further to your comments, I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. Please feel free to contact us, If you would like to let us know how we could improve the Service at breakfast. I wish you a nice day. Kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Alex Families - 23/06/2018 AccorHotels certified review
« Mr Ali »

+++Very Nice +++Very friendly staff ———— No connected rooms for family’s with kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Family A., Thank you so much being such a lovely guest during your last trip to Hamburg and for taking the time to write a review about your recent stay with us. Unfortunately we don´t have connecting rooms, but as we talked at your arrival, we inform you about it, that´s why we offered you two rooms close to each other, so all the family could stay together. We were surprised to read that you were not pleased with the rooms, unfortunately we got the wrong impression. Next time, please feel free to contact us for anything, We will be there to help you! I hope to get the chance to welcome you back as our guest in the near future and send my best regards from Hamburg. Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 121.00 EUR Non member rate
From 121.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates