Hotel - Mercure Hotel Hamburg City
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg City

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4.0/5 757 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 15  EUR
  • Breakfast
  • Golf course 18 holes  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 15  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hamburg City hotel, you can choose between Superior Rooms with twin beds, a queen-size bed or a queen-size bed plus sofa bed and comfortable Privilege Rooms with a queen-size bed plus sofa bed. All 186 rooms in our hotelare air conditioned and have free WIFI and high-speed Internet access. Two children aged up to 12 can sleep in your room free of charge. We welcome your children with a gift on arrival.

  • 187 rooms
  • 187 non-smoking rooms
  • 77 family rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,369 reviews

Our guest reviews for Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 757 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Andy Business - 04/12/2017
« Fantastic customer service »

Fantastic customer service. As a gold card club member I was given a free room upgrade, which was highly appreciated.

AccorHotels certified review
Helen Business - 30/10/2017

Very good. Clean room, friendly staff.

AccorHotels certified review
Dermot Business - 19/10/2017
« Overpriced »

It was nothing more than a business person's hotel in a remote location

AccorHotels certified review
Andy Business - 02/10/2017
« Was ok »

The rooms seemed way too hot again and I thought that I'd requested just a cotton sheet instead of a quilt in my profile, but there wasn't one provided. Can you add this to my profile for next time please?

TripAdvisor review
Business - 01/10/2017
« Trip to Hamburg »

The Mercure hotel is a nice hotel at the edge of the city centre. We had booked a privilege room. The bed was way too small for 2 adults as well as the bathroom. The room was clean. However hotel staff should not enter the room without checking the don't disturb label at the door and without knocking !!!!! Does not feel good. The staff at the reception desk treats you as a small child, are not so polite and don't look you in the eyes and made a mess of the doorkeys. Finally the staff at the hotel restaurant are incompetent. Many trainees I guess without supervision. Also not very polite, Dinner (fish) was still cold inside. In short, a disaster. Breakfast is excellent with good staff serving you and taking care of everybody. These people probably leave after breakfast !!! because the rest of the day service is really bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bart188632, we are happy to receive your feedback and be assured we take it very seriously. Our Team is already informed and all the colleagues will be sensitized. Thanks for taking your time to share your opinion with us. Have a great day and enjoy your week. Kind regards from Hamburg, Kim-Nadja Flägel Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1163-gr@accor.com

AccorHotels certified review
G. K. Y. Solo - 26/09/2017
« Mr »

Pleasant stay.

AccorHotels certified review
Anonymous Friends - 20/09/2017
« very much welcomed and supported by a very warmhearted and supportive competent team ! »

please see above !

AccorHotels certified review
Rafal C. Business - 11/09/2017
« Satisfactory for short stay. »

Hotel personnel polite and efficient. Room clean.

AccorHotels certified review
Anonymous Families - 10/09/2017
« Very comfortable »

Clean room and convenient to the city

AccorHotels certified review
Simon J. Families - 31/08/2017
« Enjoyable stay with a few buts. »

I have stayed at this hotel previously on business, this stay (with members of my family) was purely for pleasure, we took two rooms for two nights each. My wife and I wrere in a superior room with lots of space, there were however some minor issues. There was no safe in the room for valuables, we reported this but apart from the offer of use of the main safe it was not recitified but we were able to use the safe in my son's room. In addition despite making the booking for 3 persons the main room was only made up for one person (only one single duvet was on the bed). When discovered I rang downstairs to be told there should be another in the cupboard (there was). On arrival I was offered a complementary drink in the bar but nothing for my wife which I was slightly surprised about. We believe there may have been complementary drinks in the mini bar (no hard liquor) but beers and water were available and there was no charge sheet but it wasn't clear and we didn't want to test the system and in any event only thought of this on our last morning when it was too late to do anything. Otherwise the room was quiet despite only being on the first floor and fronting the road, the bed was comfortable and the shower excellent! Breakfast was good if pricy at €20 / person. We would come again, the hotel is pretty central, 30 mins walk max from the centre, the staff were friendly and it was clean, just a few niggles when we were paying a good sum per night.

AccorHotels certified review
Kevin Business - 29/08/2017
« Excellent service and freiendly welcoming staff »

The hotel was conveniently located, staff were friendly and helpful and the advance check-in and check-out service was excellent and worked well. Only slight negative was that the dinner menu in the bar area was a bit limited, but this is only a minor point.

AccorHotels certified review
Lina F. Families - 23/08/2017
« We enjoyed our stay in the modern, clean and comfortable room. »

We were impressed by the friendliness of every member of staff we encountered, the bathroom and the size of the room. It was spacious for our family of four.

AccorHotels certified review
Magnus R. Families - 11/08/2017
« Hamburg, worth the journey, accor platinum welcome quite disappointing »

A viste to Hamburg was on my bucketlist for a while, so booking the Mercue City Hotel using Accor loyalty points points seems logical. As a platinum member for years ai really appriciate the membership. I booked two rooms for 4 nights for me, my wife and my sister and brother in law. What we received was one voucher for a welcome drink... for just one person. Pity display.... and one upgraded room and one regular room. To be honest, I was quite disppointed for this poor welcome. By the way, the rooms are very nice, good quality of service and a very nice hotel for sure.

AccorHotels certified review
Stefan D. Business - 09/08/2017
« # Happy Kunde @ Mercure Hotel hamburg City »

siehe oben! :-)

AccorHotels certified review
Kurt Families - 26/07/2017
« A good start to visit Hamburg »

Nice hotel, good Breakfast. A very Nice hotel to visit Hamburg. A city that is worth visiting

AccorHotels certified review
Anonymous Couples - 28/06/2017
« Very good service »

The staff were all very friendly and helpful, the hotel was in a good condition and had all facilities available

AccorHotels certified review
Jean-luc H. Couples - 20/06/2017
« A good place »

It was a beautiful and good hotel to stay

AccorHotels certified review
Alice H. Families - 20/06/2017
« Typical Accord hotel »

As with all acord hotels ,at least Ibis and Mercure, there is always a problem with breakfast as if there is not enough space dedicated to the breakfast room. The same with the elevators that are very crowded at peak times.

AccorHotels certified review
Helen Business - 01/06/2017
« Good room, although a little warm. »

Good, room was a little warm.

AccorHotels certified review
Anonymous Business - 18/05/2017

Everything was fine except 2 things, which are linked in this case : key card not working & very slow elevator. Firstly, I did on line check in. Everything went smoothly and I picked up my key as planned, easily. My first point is that the elevator is very slow. I was on the 6th floor and it took me forever to get to my room.... to discover that my key card didn't work. So it took me forever to go back to reception. Starting off my stay like this is very annoying and frustrating.

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