Hotel - Mercure Hotel Hamburg City
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg City

4.0/5 831 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Sauna
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hamburg City hotel, you can choose between Superior Rooms with twin beds, a queen-size bed or a queen-size bed plus sofa bed and comfortable Privilege Rooms with a queen-size bed plus sofa bed. All 186 rooms in our hotelare air conditioned and have free WIFI and high-speed Internet access. Two children aged up to 12 can sleep in your room free of charge. We welcome your children with a gift on arrival.

  • 187 rooms
  • 100% non-smoking hotel
  • 77 family rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,888 reviews

Our guest reviews for Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 831 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 30/07/2018 TripAdvisor review
« Nice hotel close to the city center »

The hotel is located next to a canal which makes it a very beautiful location although it is slightly out of the city center. Rooms are large and staff is friendly and helpful. It is well connected with a metro station a short distance road along the canal. Being out of the city center makes it a peaceful location. However being a business district, the area is deserted in the evenings and night. So I would recommend taking a taxi if you are arriving or leaving late at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, Thank you for being our guest during your recent trip to Hamburg and for sharing your positive experience with us a other travelers. We appreciate your time and effort in describing the location of our Hotel, it is indeed beautiful and close to the city if you want to avoid the stress of the center. Your recommendation about taking a taxi in the evening or night is a good advice, if you want to get faster and save your time. We hope to get the chance to welcome you again. I wish you a nice summer and a great week. Kind Regards, Daniela Rodriguez Guest Relation Manager

Business - 30/07/2018 TripAdvisor review
« Nice hotel »

NIce hotel a bit out off the center ( 10 min ), but friendly staff, when you need info they will give the correct information. Great and clean rooms, Breakfast ok, cold warm, all you need is there.... next time here again !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, Wow! Thank you for the 5 Star Rating and for sharing here with us and with other travelers to read your wonderful experience with us! We were all happy to read you had a nice stay and we really appreciate your kind words mentioning our hotel staff, believe me, it is very rewarding. If your next destination is going to be Hamburg, you know your are more than welcome to stay again with us. I wish you a great summer and we hope to see you soon. Kind Regards, Daniela Rodriguez Guest Relation Manager

Erling B. Solo - 16/07/2018 AccorHotels certified review
« Used to be good, but noise due to construction! »

IMPOSSIBLE to sleep after 8 since they have closed down several floors for updates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We appreciate your time and effort in sharing your experience as a guest with us during your recent trip to Hamburg. I am really sorry to hear your comfort was disturbed due to noise during our renovation project. We apologize for the the inconveniences caused during your stay with us. We are certainly doing our best to keep the construction disturbance to the very minimum. We should not have any excuse for that, although we all work hard as a team to improve our guest experiences, transforming our guest rooms to make even more enjoyable the future stays. We do hope you will give us the chance to prove that we are indeed better hosts and would be more than happy to welcome you as our guest in the near future. Kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Businesstraveler F. T. U. Business - 08/07/2018 AccorHotels certified review
« Great Stay at Mercure! »

Great Stay at the Mercure in Hamburg recently! Clean room, friendly staff, outstanding service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew F., Thank you for being our guest during your recent trip to Hamburg and for taking the time to write us such a lovely review. We are so happy to read that you overall enjoyed the stay with us and hopefully you spent a great time in the city. I hope to get the chance to welcome you back as our guest in the near future and send my best regards from Hamburg. Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Andy Business - 02/07/2018 AccorHotels certified review
« Fantastic room makeover »

Fantastic room makeover..... really nice to see as the old rooms, whilst being ok, were getting a little tired.... Loving the new mini-bar (perhaps you can send me one for home :-) ) Hotel staff fantastic as always..... and the service is great.... Being an AccorClub member, I got a free room upgrade as well, which is always appreciated.... :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We appreciate your time and effort in sharing with us the experience in the fresh renovated rooms. We are glad to read that you loved the new furniture and enjoyed the "Harbour Style". THANK YOU for being part of our Hotel Family, it means really a lot to us. We hope to see you soon and have a great day! Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

G L. Couples - 30/06/2018 AccorHotels certified review
« Breakfast could be better. »

The hotel looked slightly shaby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for the review and for taking the time to write us about your experience at the Hotel. Further to your comments, I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. Please feel free to contact us, If you would like to let us know how we could improve the Service at breakfast. I wish you a nice day. Kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Alex Families - 23/06/2018 AccorHotels certified review
« Mr Ali »

+++Very Nice +++Very friendly staff ———— No connected rooms for family’s with kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Family A., Thank you so much being such a lovely guest during your last trip to Hamburg and for taking the time to write a review about your recent stay with us. Unfortunately we don´t have connecting rooms, but as we talked at your arrival, we inform you about it, that´s why we offered you two rooms close to each other, so all the family could stay together. We were surprised to read that you were not pleased with the rooms, unfortunately we got the wrong impression. Next time, please feel free to contact us for anything, We will be there to help you! I hope to get the chance to welcome you back as our guest in the near future and send my best regards from Hamburg. Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

A. N. Business - 21/06/2018 AccorHotels certified review
« Mr A. N. »

it was okay but very outdated shower very complicated: water is coming out from tray... Team very friendly and helpful Breakfast team very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for being our guest during your recent trip to Hamburg and for taking the time to write a review about your recent stay with us. Further to your comments, I very much regret that your stay with us did not meet your expectations and I would like to apologize for the experiences made and the impression received. We appreciate your advices, specially if we could repair something in the room, like in this case, the shower. Even so, thank once again for the compliment to our friendly staff. I wish you a nice weekend. Kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Business - 02/06/2018 TripAdvisor review
« Overall very good - just some details..... »

- blanket of the bed too thick (summertime!!! enough additional blankets in the wardrobe) - rubber sheets on the matress (why do some hotels think this is necessary, where other hitels can cope without them? I am not a bed wetting child...and never was) - AC/electricity switched of during the day for cost savings! Couldn’t believe that. - no sweetener for coffee on the breakfast table or at the buffet....had to ask for it every morning - milk for the coffee on the table indtead of cream (a habit that more and more people follow....diluting coffee with skinned milk) - service team too busy at breakfast with removing used plates, etc instead of providing quickly coffee to newcomers (I had to wink at service and ask for coffee every morning)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, Thank you for being our guest during your recent trip in Hamburg and for taking the time to write us this honest review about your recent experience with us. Reading your overall evaluation, I very much regret that your stay with us did not meet your expectations. My apologies for the service that has been offered to you during your stay with us. We did face a higher peak at breakfast then normally and I am sorry to read that our F&B team weren’t fully prepared to deal such a situation.We will definitely have a look into that issue. This is not how our standard at Mercure and therefore your feedback will be shared with our team. We should not have any excuse for every detail you wrote about, although we all work hard as a team to earn each guest's heart. I am sure we all learned a new lesson with your Feedback. I wish you a nice Monday and I hope to get the chance to welcome you back as our guest in the near future. I send my best regards from Hamburg, Kind Regards, Daniela Rodriguez Guest Relation Manager

Gary M. Business - 24/05/2018 AccorHotels certified review
« Hotel and service at the usual high standard. Restaurant / Bar food really enjoyable. »

Mercure is the only hotel I use in Hamburg because of the location to the office and the standard it offers. For the 1st time on this visit didn't feel happy with the room - received an upgrade when I arrived for which I was very grateful, but the air conditioning didn't work and made the room very uncomfortable. Staff tried to help but the only solution was to plug in a fan

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to write a review about your recent stay with us. Further to your comments, I very much regret that your stay with us did not meet your expectations. As you mentioned before the air conditioning wasn´t working, as it supossed to be. Therefore I am very sorry to learn, that for the 1st time we disappointed you. ´ The good part of this issue is, that we are improving the A/C Performance at this moment, as we are also renovating our rooms. We do hope you will give us a chance again and would be more than happy to welcome you as our guest in the near future. Kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Tomas Business - 21/05/2018 AccorHotels certified review
« ... jako obvykle / ... as usual »

alles OK :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomas, poděkování Tomas and Sandra! Thank you very much for being our guest again and for the lovely comment. We are always happy to welcome you again as a regular customer and friend of the Mercure Family. We hope to see you and Sandra soon, Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

D B. Business - 01/05/2018 AccorHotels certified review
« A very pleasant stay »

On checking in I was informed that I had been awarded an upgrade which was a pleasant surprise. The room was very spacious and much superior to the room I had booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., Thank you very much for your Feedback and for visiting our Hotel once again. We are really glad to hear you enjoyed the upgrade and experienced a nice stay in our spacious Privilege Room. We wish you a nice day and hope to welcome you again soon! Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Anonymous Families - 01/05/2018 AccorHotels certified review
« Good service and nice staff »

Good welcome, nice staff and good experience when checking out. To get 10 there need to be more food for children and no carpet in the rooms. Room was cleaned, nice everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael S., Thank you so much! I am so pleased that you enjoyed your stay with us and had fun during the check-out, probably we didn´t want you to go home :) We have taken note of your suggestion and we hope to welcome you again with new ideas for the children. I wish you and your Family a nice and sunny day. Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Anonymous Business - 16/04/2018 AccorHotels certified review
« Correct hotel »

Quite good. Improvement points : -Bed was squeeking with the slightest movement -Water bottle charged 4,9 euros. There was a sticker with price on the bottle but I saw it only after opening the bottle. i thought it would say "with compliments of Mercure...". Maybe put the bottle in the mini bar if you want to charge for it or put a clearer sign that it will be charged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.P., Thank you for taking the time to write a review about your recent stay with us. We are glad you overall enjoyed your stay . Further to your comments, I am so sorry to hear the problem with the bed, but thanks to your active participation, we have found the problem and it will be solved in a couple of days. Please be assured that your comments are important to us, as we are planning in Mai to transform some of our rooms, bringing our hotel back to a state of modern elegance and we will definitely consider your idea of the bottle of water. Once again THANK YOU for being an effective comunicator with us. I wish you a good day and kind Regards from Hamburg, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Jarlleif F. Couples - 15/04/2018 AccorHotels certified review
« A pleasant stay »

Our superior room was nice, clean and comfortable also this time and personell were very helpful. In particular the Receptiona Manager. She was asking if everything was ok and if anything is needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., It was very rewarding for our team to read how much you loved your stay at our Hotel. THANK YOU for taking the time to write us a review and for sharing your positive thoughts with us and our future guests. I wish you a nice day and we are looking forward to welcome you again in Hamburg. Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Dmitry Business - 13/04/2018 AccorHotels certified review
« Strange service »

Tried to use online check in. Very hurried to a meeting because indicated when online check in the need for an iron in the room and for a sleepers. Neither iron no sleepers ...After the second time I get a iron in the room, but without iron desk.... Its not a service for 4 stars hotel. P.S. welcome SMS was received 6 hours after check in....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dmitry K., Thank you for taking the time to write a review about your recent stay with us. We work really hard to optimize the Online Check-in and I very much regret that on this ocassion we failed, my apologies. We can assure you that your comments are very important to us and that is not the standard in our Hotel. We do hope you will give us the chance to prove that we are indeed better hosts and would be more than happy to welcome you as our guest in the near future. Sincerely, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Manuela Couples - 10/04/2018 AccorHotels certified review
« Nice hotel, unexpected wake up call! »

The room was very spacious, lovely bathroom with modern shower! Very comfortable bed and couch in the room. The staff at check-in was lovely, and as I had checked in online before it was very quick. At 5am, the phone wake up call service started ringing. This was not set by us or requested at reception, and even though we picked up it continued ringing at 5:10, 5:20 and 5:30 which is when we unplugged the phone. I mentioned this at reception and they said the alarms are not set by them, which I understand but it was still inconvenient and woke us up way too early on what was supposed to be a relaxing weekend away. We didn't have breakfast in the hotel as I found 20 EUR per person too much, but had a quick breakfast at the Coffee Fellows downstairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuela, Thank you very much for being our guest during your recent trip in Hamburg. Further to your comments, I very much regret that the wake-up call service disturb your sleep. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed and would like to apologize for the experiences made and the impression received. Unfortunately it was indeed a problem with the Interfaces of your room, that's why it was ringing the phone every 10 Minutes. Believe me, it took us some time to find it out, but thanks to your review we were able to test it, so a big THANK YOU! If there is anything you would like to let us know about the check-out, please do not hesitate to write me. I hope to get the chance to welcome you back as our guest in the near future and send my best regards from Hamburg. Kind Regards, Daniela Rodriguez Guest Relation & Quality Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1…

Fran S. Business - 03/04/2018 AccorHotels certified review

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fran S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Empfangsleiterin Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Ole Families - 17/03/2018 AccorHotels certified review
« An excellent staff who cares for the guests »

The man in the night reception even helped to get medicine in the night, and did not want money for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ole S., thanks for taking your time to share your experiences with us. Your feedback is very important to us, so we really thank you for telling us about your stay in our hotel. Nice to hear that you enjoyed your stay with us . Hopefully you are going to choose our house again for your next Hamburg visit. We are looking forward to welcome you again. Best regards from Hamburg, Kim-Nadja Flägel Empfangsleiterin Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

Florin Business - 09/03/2018 AccorHotels certified review
« Here towels plant trees »

I would very much like to know where the trees are planted and if -as a frequent customer - I may request them to be planted in my city. I should have my name given to a forest somewhere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florin Octavian T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Regarding your questions to our project "plant for the planet" I can inform you that in Germany, AccorHotels cooperates with the nature and environmental protection organization "Bergwaldprojekt e.V." The association based in "Würzburg" is engaged in about 45 ongoing projects in Germany for the local forest. Next week I will ask my colleague where exactly in Germany the trees are planted and then I´ll write you an Email. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim-Nadja Flägel Empfangsleiterin Front Office Managerin ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E-mail : h1…

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