Hotel - Novotel Montreal Centre
Novotel Hotel Novotel Hotel

Novotel Montreal Centre Hotel

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4.0/5 1,763 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 122.55 CAD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 25  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PIERRE ELLIOT TRUDEAU
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Athletics stadium (Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06H00-22H00
    • Opening hours : Week-end 06H30-22H00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 227 rooms
  • 100% non-smoking hotel
  • 64 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WiFi in your room
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,904 reviews

Our guest reviews for Novotel Montreal Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,763 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Leo L. Families - 07/01/2018

Went very well in spite of the very cold weather.

AccorHotels certified review
Leandre C. Couples - 04/01/2018
« Adequate »

My stay was adequate, however the heat wasn't working in my room, which required us to change rooms. I also found a piece of white plastic 2-3 centimetres long and concealed in batter in my calamari from the hotel restaurant.

AccorHotels certified review
Cinzia Couples - 02/01/2018
« Awful »

When I got to Novotel I was very excited as I was spending New Years in Montreal. Reception was very rude and did not even give us the time of day when checking in. There was a point during my stay when I needed more towels. I called and politely asked for a couple of extra towels and they hung up on me and 26 minutes later brought the towels. I understand a bit of French and when I was checking out the reception was talking complete trash about us torontonians. We could have chose to stay anywhere but chose Novotel. I was very upset and willNOT be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cinzia M., Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Thomas Deegan General Manager

AccorHotels certified review
Linda Couples - 30/12/2017
« Perfect »

This was my fourth time at the hotel.

AccorHotels certified review
Anonymous Families - 29/12/2017
« Perfect location, sleek clean room, good breakfast promotion for family »

Mostly excellent. Check in experience was slightly below average. At check in Desk did not discuss rate or breakfast promotion for family or ask if we needed any information. Fairly terse . Morning check out, though, more friendly. This is my second stay and my first stay was more friendly. Breakfast was attentive and delicious. Staff work very hard at breakfast.

AccorHotels certified review
Conrado B. Couples - 27/12/2017
« Very nice experience »

Room was tidy, modern and clean. Security could be a bit better as we had someone trying to tag along on the elevator without a key and the front desk didn't seem very worried. Also, the upkeep during the snow was not ideal. The front of the hotel was always mushy and dirty.

AccorHotels certified review
Anonymous Families - 27/12/2017
« Nothing Special! »

I have always felt the Novotel is a premium brand of hotels, but this hotel is not. The gal working the evening front desk was just a thread away from being outright rude. Housekeeping while friendly, could not understand why six towels and appropriate soaps and toiletries .. are required if there are six persons residing in two rooms. Why everyone has to ask for conditioner daily, is a mystery to me. The gal working the front desk during the day was very polite and extremely helpful (she is the one carries the hotel to the 6 rating). Last time we stayed here in the summer, one staff in the bar was just rude beyond belief, while the other tried extra hard to even out the customer experience to satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vakash Ambwani, Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Deegan General Manager

AccorHotels certified review
Anonymous Business - 27/12/2017

The hotel offers basic necessities in a great location and it's great for the IBM negotiated price. However being a woman, the fact that there is no conditioner or body lotion in the bathroom is a big negative. And the lightly is very poor in the rooms - it's too dark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lenna Mori, Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Deegan General manager

AccorHotels certified review
Anonymous Business - 26/12/2017
« I had a great stay! »

Novotel is our official hotel for our April Half Marathon. Always feel well taken care of and comfortable when I stay.

AccorHotels certified review
Tracey H. Business - 20/12/2017
« Business Travel »

It was very inconvenient to find out that there was no conditioner provided in the room. My flight landed after 11pm, so it was too late to run to the pharmacy before my morning meetings. I have never stayed at a hotel that did not include both shampoo and conditioner as standard amenities for their clients. I was staying for multiple nights, so I stopped at the pharmacy on my way back to the hotel in the evening, but it was not very convenient as I do not know my way around downtown. The room itself was comfortable and in good repair. It was fairly clean with the exception of some tags left on the bench at the entry to the room.

AccorHotels certified review
Anonymous Business - 18/12/2017
« A clean pleasant room. Very good restaurant. Excellent meeting room and coffee/lunch arrangements, »

IMy trip was part business (attending meetings) and part pleasure. My spouse accompanied me and we stayed on for a few days more. We enjoyed our stay. Good central location from which to explore Montreal on foot, also close to transit.

AccorHotels certified review
Rafi Business - 12/12/2017
« A bigger room for an extra price would have been better, if we were properly informed about the deal »

There was a school boy at the reception when I checked in on November 19 at around 8.30 p.m. He was on the phone for at least 10 minutes while I was waiting. There was only one person at the reception. The Manager was nowhere to be found. When the line up started to grow, then I saw a lady showing up at the reception. Where was she all the time, checking the camera to make sure that there were no other customers. Your staff needs training with respect to good customer service.

AccorHotels certified review
Declan H. Solo - 05/12/2017
« Great stay »

I am always happy to stay in your hotel. I feel very well looked after . I have always felt that I more than just a number at this hotel and the staff are fantastic. You see mostly the same faces working there annually and I have been coming regularly since 2009 and consider many of the regular staff members there as friends in Montreal. I really cannot pay a higher complement than that/.

AccorHotels certified review
Ej Couples - 04/12/2017
« Pleasant stay friendly staff! »

The restaurant was lovely. Service in the morning was slow but for the evening meal it was excellent! The rooms were very comfortable but a strange lay out. Bed was comfortable but the pillows could be improved. Bathroom was lovely! Room was clean! The nespresso machine was a lovely treat! Staff friendly! Overall a great second stay. Great location!

AccorHotels certified review
Rubens R. D. B. F. Couples - 01/12/2017
« Mr »

Worked all as usual

AccorHotels certified review
Jess Couples - 01/12/2017
« Good »

The room was nice and clean. Towels are a littler rough and it was noisy our first night. Breakfast was yummy.

AccorHotels certified review
Jeff C. Business - 01/12/2017
« Clean comfortable accommodations with friendly staff »

Friendly and helpful front desk staff was a pleasure to communicate with after a long day. Room was very clean and comfortable. Bathroom was extremely nice with a rain shower head that had the appropriate pressure. I really enjoyed my stay and will return.

AccorHotels certified review
Lee M. Business - 30/11/2017
« Great stay »

Everything was good, except the air quality in the gym made it difficult to do cardio

AccorHotels certified review
Jose S. Couples - 29/11/2017
« Very good »

Front office staff was very helpful; restaurant staff needs a bit of polishing.

AccorHotels certified review
Laura W. Families - 29/11/2017
« Laura W. »

Excellent customer service at the front desk, great service from maintenance to fix our TV. The Manager was on site at the hotel

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