Hotel - Mercure Marseille Centre Vieux Port Hotel
Mercure Hotel Mercure Hotel

Mercure Marseille Centre Vieux Port Hotel

4.0/5 1,370 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 15  EUR
  • Air conditioned
    • Air conditioning (Nearby)
    • Manual temperature control
  • MARSEILLE PROVENCE
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Thalassotherapy centre (Nearby)
  • Bicycles rental
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-15:00 / 19:00-24:00
    • Opening hours : Week-end 19:00-24:00 ( sunday )
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Our rooms

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

  • 200 rooms
  • 120 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 36 family rooms
  • 36 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,200 reviews

Our guest reviews for Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,370 reviews
Takashi Business - 11/12/2018 AccorHotels certified review
« Good location »

Good location for shopping and sightseeing Staffs were kind and helpful Enjoyed the stay

Dale J. Business - 06/12/2018 AccorHotels certified review
« Satisfied with hotel as it was convenient for meetings in hotel and World Trade Center. »

The hotel was nice as the meetings were in the hotel and the WTC. Meeting rooms worked well. Lunches in the restaurant were good quality. Sleeping rooms are not too spacious for 2 people. Hotel is also convenient to Vieux Port area for restaurants in the evening.

Michael Couples - 03/12/2018 AccorHotels certified review
« Very nice »

Overall the Mercure Marseille is a nice place to stay, great position for our needs and once you know your way around, very easy to find. The exception being that although we asked for a quiet room we were positioned next to the cleaners store, this meant the constant movement of laundry trollies and cleaning trollies into the late evening. Had we been staying longer I would have asked for another room. All that said they have a job to do, the room was fine and as I don't like lifts was only three floors up, so not so bad. I asked about the stairs and was told they were fo emergencies only, which was a bit dissapointing for me. The lifts do have cctv and contact button, so that helped. We will be coming back at to Marseille and will stay here again

Sarah K. Friends - 29/11/2018 AccorHotels certified review
« Location good »

Good location of hotel and friendly staff

A J. K. Friends - 28/11/2018 AccorHotels certified review
« Friendly staff and comfortable room »

Most enjoyable.

Phillip G. Families - 17/11/2018 AccorHotels certified review
« Views from room on the 9th floor were spectactular »

A wonderful experience all round. Staff. Were very courteous & friendly

Y. F. Couples - 15/11/2018 AccorHotels certified review
« Mr »

Very nice very good staff

Anthony D. Couples - 15/11/2018 AccorHotels certified review
« Good but let down by room size »

Food...great Staff...superb...excellent...friendly...helpful....professional Rooms...OK

P. A. Business - 11/11/2018 AccorHotels certified review
« good except for the first night »

during the first night we could not sleep because of a machine going on and off during the whole night. We had to change room then it was OK. We are going back next week and we hope to have a nice room this time.

Walter Business - 10/11/2018 AccorHotels certified review
« Dissatisfied »

Very average hotel with a cold 80ties atmosphere and average service. Poor price / quality ratio.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Gagliardi

Kira Couples - 02/11/2018 AccorHotels certified review
« Quiet sweet hotel »

Disturbing view but nice room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kira S., We are glad to know that you enjoyed your last stay at the Hôtel Mercure Marseille Centre Vieux-Port. I regret you did not appreciate the view from your room and I hope we will have the opportunity to do better for another stay . Sincerely, Véronique Gagliardi Director assistant

Ed Business - 29/10/2018 AccorHotels certified review
« Good location and value for money. But there are room for improvements... »

The hotel is located in a strategic location and convenient. There are supermarket and shopping arcade next to the hotel. However, the facilities in the room are old and could have been better. For example, the Safe and mini refrigerator doesn't work. The safe has no power and the fridge is not cold at all. The lights in the fridge are flickering, can be annoying at night. Breakfast is good and had good spread. The croissant is superb!

Ken Couples - 17/10/2018 AccorHotels certified review
« Privilege Room but presented with paper cups!!! »

Very disappointed that we were only provided with paper cups in the room!!! I would not call this a privilege to drink hot drinks from paper cups and cold drinks from plastic 'glasses'!!! Location fine - staff very friendly - comfortable room. Another question, the hotel was unable to provide us with ordinary black tea - English Breakfast or the like! Yes, a choice of Earl Grey, Green Tea, Mint Tea or Fruit Tea. I did ask at reception and was told that the hotel did not stock it!!!!

Our hotel has responded to the review
Our hotel has responded to the review

We were pleased to welcome you from October 11 to 15, 2018 and I thank you for taking the time to share your opinion. I am delighted that you have appreciated the availability and attentiveness of our staff. Nevertheless, I take note of your remark about cardboard cups, and the lack of black tea. We respect the Mercury product standards and apologize if it did not please you. However, I Hope to have the opportunity to welcome you soon in Marseille. Véronique Gagliardi Assistante de direction

Paddy U. Business - 17/10/2018 AccorHotels certified review
« good location in city centre »

Standard Mercure city hotel, reception and bar restauarant staff very good but the standard of cleaning in my room was poor, no daily sheet change and bathroom not cleaned properly. Breakfast should start at 6.00am for early commuters although the Hotel provided me with a breakfast bag on request which was good. Good secure parking at a reasonable rate for a large city.

Kevin Couples - 16/10/2018 AccorHotels certified review
« Dated but OK hotel »

The emphasis at the hotel mostly seems to be on conference guests. As a Club Accorhotels Gold member I got a voucher for a welcome drink and a late check out but no other recognition. In fact we were assigned a room on one of the lower floors, with a close view of the hideous crumbling office block next door. The room itself seemed quite dated but everything worked and there has obviously been some effort at renovation fairly recently. Staff were helpful although at breakfast they could have been a bit quicker at replenishing the buffet. Even when it was quiet there were often lots of things missing. The bar was quite pleasant. Overall it was a cheap and fairly central hotel, just a short walk from the old port.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., I take note of your comments and am sorry that you have not had a better experience with us, I hope we will upgrade you on a future stay. Véronique Gagliardi Direction assistant

Martin Couples - 15/10/2018 AccorHotels certified review
« Avarage room and stay »

Rooms was comfortable with a great view the breakfast products were good quality how ever there were lots of items not replenished and your egg chef was rude and refused to make my eggs. Which was disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin W., Dear Customer, I have taken note of your comments and am delighted that you enjoyed all the services of our hotel, However I would like to apologize for the lack of professionalism of the person working on show cooking. We take note of it and will be responsive so that it does not happen anymore. Thank you for pointing that out. I hope we will have the pleasure to welcome you again and convince you of our professionalism including breakfast service. Sincerely, Véronique gagliardi Assistante de direction

Thomas H. Couples - 14/10/2018 AccorHotels certified review
« Satisfactory »

No more than satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, I take note of your opinion and understand that your satisfaction is only average so I remain at your disposal by email if you want to specify the elements that make your stay was not more satisfactory. Regards, Véronique Gagliardi Deputy manager

Anonymous Friends - 12/10/2018 AccorHotels certified review

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mehmedin T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Gagliardi Assistante de direction

Mario K. Couples - 10/10/2018 AccorHotels certified review
« Our stay at the hotel was very enjoyable. »

The hotel is very centrally located and very convenient. The hotel service is very good and the staff is very professional. On the downside, the parking lot is very dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Vieux-Port. I well notice your remarks regards to the dirtyness of the parking, we will report it to the parking owner. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Gagliardi Assistante de direction

Anonymous Solo - 05/10/2018 AccorHotels certified review
« A comfortable room with a view near to the Vieux Port »

Quick and friendly check-in. A comfortable, clean room with a great view.

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