Hotel - Mercure Marseille Centre Vieux Port Hotel
Mercure Hotel Mercure Hotel

Mercure Marseille Centre Vieux Port Hotel

4.0/5 1,296 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 102.00 EUR Non member rate
From 96.90 EUR Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Air conditioned
    • Air conditioning (Nearby)
    • Manual temperature control
  • MARSEILLE PROVENCE
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Thalassotherapy centre
  • Bicycles rental
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-15:00 / 19:00-24:00
    • Opening hours : Week-end 19:00-24:00 ( sunday )
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Our rooms

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

  • 200 rooms
  • 120 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 36 family rooms
  • 36 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 3,637 reviews

Our guest reviews for Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,296 reviews
Lorenzo R. Business - 08/07/2018 AccorHotels certified review
« Good but elevator was broken which meant a lot of walking up stairs »

Great, Friendly and helpful staff. But in a 4 star hotel I would expect a better bathroom package including shampoo & skin cream.

Bernard G. Business - 07/07/2018 AccorHotels certified review
« Just perfect.... »

Good location, nice people customer friendly,

Np Couples - 06/07/2018 AccorHotels certified review
« Convenient and efficient location »

Staff helpful, stay comfortable, good location.

Hdln Couples - 04/07/2018 AccorHotels certified review
« Ras »

Ras

L. P. Business - 30/06/2018 AccorHotels certified review
« friendly & pleasant »

the availability of the staff make things so easy...

Michael J. L. Couples - 26/06/2018 AccorHotels certified review
« We would stay again.... »

The only shortcoming with the hotel is the lack of a restaurant.

Kaddour Business - 25/06/2018 AccorHotels certified review
« A.B »

Sympa

Paul Couples - 24/06/2018 AccorHotels certified review
« Good location, nice hotel »

The wait for the elevators was long during breakfast and dinner times. Good experience overall though. The room had some dated equiqment, like a docking station for an older iphone/ ipad. Enjoyed my stay overall. Breakfast was great.

Willie S. Couples - 17/06/2018 AccorHotels certified review
« Extremely Satisfied »

Extremely Satisfied

Ovidio C. Couples - 12/06/2018 AccorHotels certified review
« Excellent and Friendly. »

like always Mercure was friendly and warming. Staff professional and helpful!

Geoffrey S. Couples - 10/06/2018 AccorHotels certified review
« Memorable stay »

Enjoyed the stay. Staff helpful. Was surprised that for a 4 Star Hotel, there were no glasses and cups except for plastic and paper. Also no options to have more than one cup of tea as only 2 tea bags in room.

Michael F. Couples - 08/06/2018 AccorHotels certified review
« Nice clean hotel, well located and a good bar »

Good room, great shower, and good bar. The location was very good, walking distance of nearly anywhere you would want to visit while in Marseille. We did not eat at the hotel so cannot comment on the food. K

Ulysses S. Solo - 07/06/2018 AccorHotels certified review
« Nice hotel »

Everything was very good. Thank you all for making my stay lovely. If I come back to Marseille I will again choose Mercure Marseille.

Alexandre L. Couples - 04/06/2018 AccorHotels certified review
« Too small and everything too tight for the price. »

I had expected much more for the price, I have no particulat complaint : everything was by the book, but as I go rarely in hotels, I was very disappointed by the lack of luxury feeling, small area of the room, narrow, thin and short rolls of paper, tight shower, cheap low bracket bathroom linen, anemic air conditionning, empty mini-bar with just one water bottle offered. The room was clean and tidy, the personnel was adorable, but for the money I was expecting more. This overall feeling to be in a box was shocking for both me and my wife. Hopefully we enjoyed much more the vieux port and the bouillabaisse of Marseille. The hotel was the problem of our stay. I politely tried to explain that to the person at the reception, not her fault.

Raymonde R. Friends - 31/05/2018 AccorHotels certified review
« Excellent »

Very comfortable, very good location, staff very friendly, very good service. Thank you

Angela P. Friends - 30/05/2018 AccorHotels certified review
« Would have been better if air con worked »

we stayed from Friday to Monday. On Saturday we reported our aur con didnt work. We got back to our room late and it still didnt work. we again reported it on Sunday and when we returned thst evening it still had nit been fixed. It made sleeping difficult due to the heat. We left early on Monday very tired indeed

Neha Couples - 28/05/2018 AccorHotels certified review
« If first impression is last then might be the last stay with Mercure »

Sent this to Facebook multiple times - Hi.. currently staying in room no. 903 of your hotel.. I came to Marseille today hoping to have a good stay.. however I am not sure how your hotel is listed as 4 star hotel... Air conditioning not working and room temperature is stuck in 23s 24s.. no matter if I adjust the knob to be at 15 degrees.. complained about it several times at reception but they said that for them it is working fine.. when we said it is too hot for us they said they will chk with the manager who will come between 6 pm and 9 pm... It's 11 in the night and we are stuck with this room... With sleep in the eyes but no way to get sleep in such warm room... Not sure if that's what a 4 star service is like... We also had requested for a fan so that at least we can sleep but that also was unheard... The room is nowhere near the 4 star standards.. see the pic below where a wooden piece fall off near the TV.... Too disappointed... Being an accor member and paying so much tarrif for one night, had not expected such service.. is there someone who can help us with this nightmare... Might need to go to some other hotel for tomorrow night...

Robert C. Couples - 28/05/2018 AccorHotels certified review
« Very friendly staff »

Please take stay with friendly informed staff

Mr K. H. Couples - 26/05/2018 AccorHotels certified review
« Couple very good »

Very good, everything was as we hoped it would be except the setter's were totally worn out and the gents toilet. In the lobby was dirty and smelly. We thought the breakfasts were too dear as was the bar.

Jennifer S. Families - 13/05/2018 AccorHotels certified review
« Good staff, needs cleaning and comfortable beds »

Staff was great! Good location. The beds were too hard, not very well maintained or cleaned. Bad odor was coming out of shower and sink drainage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry to hear that the quality of the room and especially cleanliness did not live up to your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Gagliardi Manager assistant

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