Hotel - Mercure Marseille Centre Vieux Port Hotel
Mercure Hotel Mercure Hotel

Mercure Marseille Centre Vieux Port Hotel

4.0/5 1,343 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Air conditioned
    • Air conditioning (Nearby)
    • Manual temperature control
  • MARSEILLE PROVENCE
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Thalassotherapy centre (Nearby)
  • Bicycles rental
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-15:00 / 19:00-24:00
    • Opening hours : Week-end 19:00-24:00 ( sunday )
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Our rooms

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

  • 200 rooms
  • 120 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 36 family rooms
  • 36 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,955 reviews

Our guest reviews for Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,343 reviews
Mario K. Couples - 10/10/2018 AccorHotels certified review
« Our stay at the hotel was very enjoyable. »

The hotel is very centrally located and very convenient. The hotel service is very good and the staff is very professional. On the downside, the parking lot is very dirty.

Anonymous Solo - 05/10/2018 AccorHotels certified review
« A comfortable room with a view near to the Vieux Port »

Quick and friendly check-in. A comfortable, clean room with a great view.

Alan L. Couples - 04/10/2018 AccorHotels certified review
« Didn't quite make it. Breakfast and breakfast service needs to improve to make 10/10 »

On many levels it was very good. I am a GOLD Accor Member and we were upgraded to a very nice Privilege Room - very spacious too. Welcome and departure services were very good and staff knowledge of the area and suggestions for touring were most welcome. However, the biggest disappointment was the breakfast. Firstly, it was supervised by a (quite tall slim) middle aged man who was not welcoming nor helpful in the breakfast dining room. On Day 1 we arrived at 9.25am and was so disappointed with the breakfast presentation - it looked old, tired and in needed filling up. We had to ask for more bread and whilst we were told this would take a while, it took nearly 15 minutes. The hot food was literally at the bottom the saucepan and needed replacing - breakfast was open until 10am. Milk was empty. On Day 2, things were better but again, three hot items (sausages, garlic potatoes and bacon) were very dry as there was only one lid for three saucepans. They were warm not hot. However, fresh omelettes were very good. This is what experience is about and not getting breakfast right was a real let-down for us and we were disappointed. This is what we will now consider if we stay at Mercure again (which was the worst of all Accor Hotel breakfasts we have ever had). Thank you for reading. If you would like to follow-up, my name is Alan L. and my email is al… Thank you.

Mr S. L. Couples - 27/09/2018 AccorHotels certified review
« Mr Stephen L. »

A totally unexpected delight

Mathilde G. Friends - 23/09/2018 AccorHotels certified review
« Very disappointed by the services »

Furniture broken, doors dirty Poor furniture for a 4* hotel

Anonymous Families - 20/09/2018 AccorHotels certified review
« Ok Room with poor facilities »

Ok room, not worth the premium price. Drinks and bar were very expensive and put us off eating there as much and the lack of evening restaurant showed lack of service facilities from the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; moreover about our restaurant offer. I can understand it could be surprising that we do not have an evening restaurant . The surroundings with the old port are full of restaurants, that is the reason why we only have a few meals proposed at the bar and a room service offer, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Gagliardi Assistante de direction

Catarina Couples - 18/09/2018 AccorHotels certified review
« Ms. »

It was a wonderful and short stay. The staff were really nice abd attentive to details. Mini bar replaced daily, room was clean and comfortable. Breakfast was fantastic. Thanks for everything, i will most certainly return.

John S. Couples - 18/09/2018 AccorHotels certified review
« Nice hotel in a perfect location »

This is a very nice hotel in close walking proximity to the harbour and railway station. The bedrooms are well appointed and spotless. We would definitely stay here again.

Quetzal L. Business - 13/09/2018 AccorHotels certified review
« Very nice hotel. Great location »

Very nice staff. Comfy beds. Nice atmosphere. Everything ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Gagliardi Executive assistant

Tirapot C. Friends - 12/09/2018 AccorHotels certified review
« Convenience »

Good location allowing accesses to tourism spots.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Véronique Gagliardi Executive assistant

Robert Couples - 10/09/2018 AccorHotels certified review
« Agreeable stay »

Ideally situated close to the old harbour Vieux Port. Attractive rooms with all amenities. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Vieux-Port. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Gagliardi Manager Assistant

Clive Solo - 08/09/2018 AccorHotels certified review
« Super stay »

Couldn't have been much better. Lovely 8th floor room with panoramic views over (sunny) Marseille. Really nice breakfast in attractive breakfast room (on 2nd floor) and spotlessly clean throughout. Hotel itself is within easy walking distance of Vieux Port and main shopping streets.

Himanshu S. Friends - 03/09/2018 AccorHotels certified review
« It was good »

Very Warm and helpful front desk staff. Bath & bed linen was not very clean so had to ask for replacement. Which was duly complied with. Overall it was a good experience.

Mlle M. Solo - 02/09/2018 AccorHotels certified review
« I had a nice stay »

This was my first stay at a Mercure and it was really nice. The hotel was clean, quiet and in a good location. The front office team and the bartenders were very nice and welcoming. I only had a couple of issues. The WiFi signal in my room was quite weak. It was difficult to log on. Even with the do not disturb sign on my door, housekeeping would still knock and immediately enter the room before I had a chance to respond.

Mary O. Friends - 29/08/2018 AccorHotels certified review
« A great central location with a high standard of customer experience. »

Very helpful reception staff. Good bar area. Rooms as expected of the brand.

John R. Couples - 28/08/2018 AccorHotels certified review
« Very good »

Very pleasant and helpful check in staff comfortable cleen room in a good location

Sergio L. Couples - 28/08/2018 AccorHotels certified review
« Inside the Mercure standard »

The stay runned according the expectations Only 2 surprises: The quality of towels should be improved also 2 hand towels instead one would be more appropriate The breakfast on wed sep22 some itens finished without reposition for instance fruit salad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I thank you for taking the time to share your experience following the last stay at Mercury Marseille Old Town Center. We take note of your remarks about the quality of the towels and the replenishment of the breakfast. We will not fail to report it to the department heads so that they remain vigilant on the respect of the quality of mercury standards. Sincerely, Véronique Gagliardi deputee manager

Couples - 23/08/2018 TripAdvisor review
« A Few Days in Marseille »

Mercure Marseille is ideally located - close to the old port and short walk to centre of Marseille.The staff were friendly and check-in and check-out was efficient.Room was most comfortable and good size and the bathroom was spacious.there is a convenient bar / restaurant area, reasonably priced and quiet.Overall a very enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer I thank you for taking the time to share your enthusiastic comments following your last stay with us at Mercury Marseille Old Town Center. I hope we will have the opportunity to welcome you again for a future stay in Marseille

Anonymous Couples - 20/08/2018 AccorHotels certified review
« Nice hotel, just need better matresses. »

Excellent, good location, clean and quiet. Breakfast was good, just need more comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darrell O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that the bed quality did not meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Gagliardi Assistante de direction

Mr R. Couples - 12/08/2018 AccorHotels certified review
« Very clean and modern hotel with all facilities and close to old port and transport »

very good and helpful staff

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