Hotel - Mercure Marseille Centre Vieux Port Hotel
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Mercure Hotel

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin 
13001  MARSEILLE
FRANCE

1,155 reviews
TripAdvisor Rating Based on 1,155 reviews
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From 95.00 EUR Non member rate
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Thalassotherapy centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • MARSEILLE PROVENCE
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Thalassotherapy centre
  • Boat excursions
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Billiards/Snooker (Paying, Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)
    • Volley ball facilities (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-15:00 / 19:00-24:00
    • Opening hours : Week-end 19:00-24:00 ( sunday )
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Hotel location

Our rooms

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

  • 200 rooms
  • 120 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 36 family rooms
  • 36 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,634 reviews

Our guest reviews for Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,155 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Alice P. Couples - 12/09/2017
« we only stayed one day but they gave us a beautiful room with a view. this is important for one day stays »

staff was helpful and the lobby bar was good for a nightcap

AccorHotels certified review
Anonymous Families - 09/09/2017
« It was my bad stay in accorhotels »

I stayed a lot of hotels in Accor such as Novotel, Ibis, Mercure etc. but this hotel is the bad one. Because it was old. Room is old and there is no sound protection between two rooms. Also i informed the hotel about to put baby crib into the room two times. One of them is while online booking and another one is on the way to the hotel. But there was no baby crib ready in the room before my arrival...

AccorHotels certified review
Anonymous Couples - 07/09/2017
« Mrs Maureen H. »

I felt the hotel needed updating. The settees in the bar area were worn and needed replacing. Carpets in the corridors were not vacuumed very often. No toiletries in bathroom. Breakfast when the tray of tomatoes were finished they were never replenished. Reception staff were very helpful.

AccorHotels certified review
Daniela Friends - 04/09/2017
« Superior Room with king-size bed and sofa bed, 3 adults »

I and my two friends enjoyed the stay in Mercure Marseille Centre Vieux Port Hotel very much. We stayed for 3 nights celebrating my birthday. The only issue we experienced was: when checking in the lady at the reception desk did not want to accept that my booking included the breakfast and asked us to pay for breakfast separately. Although I showed her my booking confirmation from Accorhotels.com that specifically said ' Bed and Breakfast'. Luckily one of my friends is a member of your loyalty programme and had her membership card with her. By showing her membership card our breakfast was accepted as 'inclusive'. One more thing - Although our room was on the fourth floor we had a few mosquitoes in the room. Otherwise all well. Cleanliness,  professional and friendly attitude of all the personal, big selection for breakfast. Huge Thank You to All of You:)

AccorHotels certified review
Prof D. F. V. M. Couples - 23/08/2017
« impressed »

We were very impressed with the quality, location, and atmosphere. The breakfast was very good. The value is very high, especially for the price.

AccorHotels certified review
Martyn Couples - 21/08/2017
« Excellent stay in Marseille »

Enjoyable 3 night stay. Originally booked standard room which was very small for a three night stay with a lot of luggage in tow and we upgraded to a larger one and the staff were extremely helpful in facilitating this. Excellent breakfast. Bar staff were very helpful.

AccorHotels certified review
Vinc Friends - 21/08/2017
« This hotel was very nice »

The journey in this hotel was really nice everything about the hotel was pleasant , the only bad points is the bad smell in the bathroom . Overall I truly recommend this hotel for your stay in Marseille

AccorHotels certified review
Beckie Couples - 19/08/2017
« Good dog friendly hotel with extremely friendly staff »

The room was pleasant and comfortable. Only two things could have been improved here- we seemed to have a lot of mosquitos coming in, I think they came from the bathroom. Also, there was a big stain on the carpet, which looked a bit gross.

AccorHotels certified review
P.hez Couples - 16/08/2017
« great,relaxing time in a great place. »

It was a very pleasant experience, in great surroundings. Lovely breakfast. The room was very spacious also the air con was a plus.

AccorHotels certified review
Adam Business - 15/08/2017
« Mr Adam N. »

An enjoyable stay in a clean and modern hotel with friendly staff.

AccorHotels certified review
Z. H. Couples - 15/08/2017
« Mrs Z. H. »

We were a little bit lost in finding the Hotel to begin with - however we think that this is the best trip we have had in France (every year we travel to France for our holidays) and we are arranging to return about the same time next year. The hotel staff were very helpful in all our needs. Great!

TripAdvisor review
C1347HRmariab Family - 15/08/2017
« Dirty rooms, bad service »

I and my husband arrived to this hotel in August and stayed 1 night. Arrived in the room and the first second after arrival we saw a black hair on the pillow. I pulled the duvet and there was absolutely no doubt that this room we are going to share with previous guests. My husband immediately called the receptionist and reported the problem. Reception did not listen much of what we were saying and simply handed us a new card with a room on the other level. Arrived to a new room and there was even more hair in bed! Hair were even under "cleaned" glasses in the bathroom. The shower was so dirty too. Customer service is awful. Hotel staff was not caring about what is going.

AccorHotels certified review
Pratik D. Couples - 09/08/2017
« Extremely horrible »

Over all experience was extremely horrible , was a disaster

AccorHotels certified review
Michael B. Couples - 05/08/2017
« Great location, value and services! »

We are extremely satisfied and have no ideas for improvement! Some things we appreciated: the front desk staff was very welcoming upon arrival and very efficiently merged our 1 day personal reservation with our group booking so that we could stay in the same room. The room was well appointed, have a lot of electric outlets and the air conditioning kept the room cool even though it was very hot outside. The location was great, only a few minutes walk to the harbor and a fair price-we think a very good value.

AccorHotels certified review
Brian P. Couples - 27/07/2017
« Mr B P. »

Very pleased with our stay at the Mercure hotel. Lovely spacious room and bathroom and welcoming staff.

AccorHotels certified review
Steve A. Solo - 20/07/2017
« Good hotel in a central location »

Nice room with good air conditioning and all the services you expect from the brand. Only disappointment was very early morning noise outside front of hotel (I think the works were part of hotel).

AccorHotels certified review
Davain Couples - 19/07/2017
« super »

idem

AccorHotels certified review
Claudio Solo - 17/07/2017
« Nice hotel »

This is a nice hotel, and I had a very nice room. There were noise issues though the first night, which should not have been there in the first place (but this happens when you have 200 20-30 year olds all together - if I had known about this, I wouldn't have gone to this hotel), and which were dealt with, after the night, but not appropriately during the night. The cleaning was good, but irregular (I guess it depended on the cleaning lady, it looked hurried on one of the days I stayed there).

AccorHotels certified review
Taha Friends - 09/07/2017
« Very bad service and very inpolite »

We arrived as a group of six adults in the hotel. Mercure Vieux Port Marseille is rated as a 4 star hotel. On arrival we had some requests and I asked to speak to the General Manager of the hotel. He was according the staff at the reception in a meeting. The meeting was a photoshoot. I requested to be called in my room when they finished. No one ever called me which made me upset. After the first night no one took any responsability to deal with my request. Every time at the reception it looked like I was begging. And even miss Monica was gossiping about me with her collegues. Not very nice and esspecially the answer of the reception staff. I stay very frequently at Accor hotels and with other brands too. This was my most terrible and horible stay ever. The rooms are very small and the facilities are not for a 4* hotel. Ibis hotels have the same facilities. Poor shower/ loo and toiletries in the room. Over all my stay was not pleasant. I did not feel like I was at home. Something a hotel of this caliber has to offer you. At check out Mr Sebastian even shouted at me. It was busy and hectic at the reception because everyone checked out at the same time and they could not handle the stress. Only person during my stay who was nice and polite was Tiffany. I will send my review as well to the A Club customer service because of the terrible service. You do not deserve the sign with 4*

AccorHotels certified review
Limia C. Families - 05/07/2017
« Great stay »

Me and my son stayed a night before flying back to England 3days ago. Great location,great customer service,great breakfast.I enjoyed the fact that people looking after you were friendly and very professional

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