Hotel - Mercure Marseille Centre Vieux Port Hotel
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Mercure Hotel

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin 
13001  MARSEILLE
FRANCE

1,129 reviews
TripAdvisor Rating Based on 1,129 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Thalassotherapy centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • MARSEILLE PROVENCE
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Thalassotherapy centre
  • Boat excursions
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Billiards/Snooker (Paying, Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)
    • Volley ball facilities (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-15:00 / 19:00-24:00
    • Opening hours : Week-end 19:00-24:00 ( sunday )
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Hotel location

Our rooms

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

  • 200 rooms
  • 120 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 36 family rooms
  • 36 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,494 reviews

Our guest reviews for Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,129 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
P.hez Couples - 16/08/2017
« great,relaxing time in a great place. »

It was a very pleasant experience, in great surroundings. Lovely breakfast. The room was very spacious also the air con was a plus.

AccorHotels certified review
Adam Business - 15/08/2017
« Mr Adam N. »

An enjoyable stay in a clean and modern hotel with friendly staff.

AccorHotels certified review
Z. H. Couples - 15/08/2017
« Mrs Z. H. »

We were a little bit lost in finding the Hotel to begin with - however we think that this is the best trip we have had in France (every year we travel to France for our holidays) and we are arranging to return about the same time next year. The hotel staff were very helpful in all our needs. Great!

TripAdvisor review
C1347HRmariab Family - 15/08/2017
« Dirty rooms, bad service »

I and my husband arrived to this hotel in August and stayed 1 night. Arrived in the room and the first second after arrival we saw a black hair on the pillow. I pulled the duvet and there was absolutely no doubt that this room we are going to share with previous guests. My husband immediately called the receptionist and reported the problem. Reception did not listen much of what we were saying and simply handed us a new card with a room on the other level. Arrived to a new room and there was even more hair in bed! Hair were even under "cleaned" glasses in the bathroom. The shower was so dirty too. Customer service is awful. Hotel staff was not caring about what is going.

AccorHotels certified review
Pratik D. Couples - 09/08/2017
« Extremely horrible »

Over all experience was extremely horrible , was a disaster

AccorHotels certified review
Michael B. Couples - 05/08/2017
« Great location, value and services! »

We are extremely satisfied and have no ideas for improvement! Some things we appreciated: the front desk staff was very welcoming upon arrival and very efficiently merged our 1 day personal reservation with our group booking so that we could stay in the same room. The room was well appointed, have a lot of electric outlets and the air conditioning kept the room cool even though it was very hot outside. The location was great, only a few minutes walk to the harbor and a fair price-we think a very good value.

AccorHotels certified review
Brian P. Couples - 27/07/2017
« Mr B P. »

Very pleased with our stay at the Mercure hotel. Lovely spacious room and bathroom and welcoming staff.

AccorHotels certified review
Steve A. Solo - 20/07/2017
« Good hotel in a central location »

Nice room with good air conditioning and all the services you expect from the brand. Only disappointment was very early morning noise outside front of hotel (I think the works were part of hotel).

AccorHotels certified review
Davain Couples - 19/07/2017
« super »

idem

AccorHotels certified review
Claudio Solo - 17/07/2017
« Nice hotel »

This is a nice hotel, and I had a very nice room. There were noise issues though the first night, which should not have been there in the first place (but this happens when you have 200 20-30 year olds all together - if I had known about this, I wouldn't have gone to this hotel), and which were dealt with, after the night, but not appropriately during the night. The cleaning was good, but irregular (I guess it depended on the cleaning lady, it looked hurried on one of the days I stayed there).

AccorHotels certified review
Taha Friends - 09/07/2017
« Very bad service and very inpolite »

We arrived as a group of six adults in the hotel. Mercure Vieux Port Marseille is rated as a 4 star hotel. On arrival we had some requests and I asked to speak to the General Manager of the hotel. He was according the staff at the reception in a meeting. The meeting was a photoshoot. I requested to be called in my room when they finished. No one ever called me which made me upset. After the first night no one took any responsability to deal with my request. Every time at the reception it looked like I was begging. And even miss Monica was gossiping about me with her collegues. Not very nice and esspecially the answer of the reception staff. I stay very frequently at Accor hotels and with other brands too. This was my most terrible and horible stay ever. The rooms are very small and the facilities are not for a 4* hotel. Ibis hotels have the same facilities. Poor shower/ loo and toiletries in the room. Over all my stay was not pleasant. I did not feel like I was at home. Something a hotel of this caliber has to offer you. At check out Mr Sebastian even shouted at me. It was busy and hectic at the reception because everyone checked out at the same time and they could not handle the stress. Only person during my stay who was nice and polite was Tiffany. I will send my review as well to the A Club customer service because of the terrible service. You do not deserve the sign with 4*

AccorHotels certified review
Limia C. Families - 05/07/2017
« Great stay »

Me and my son stayed a night before flying back to England 3days ago. Great location,great customer service,great breakfast.I enjoyed the fact that people looking after you were friendly and very professional

AccorHotels certified review
June S. Families - 03/07/2017
« A lovely modern hotel in a great location »

We only stayed for one night which was a shame as we could not appreciate everything this lovely hotel has to offer. Would not hesitate to stay there again. Hopefully for longer next time.

AccorHotels certified review
Dave S. Couples - 03/07/2017
« Spoilt at checkout »

I am a Silver club member and booked the hotel in Jan. 17 to get the best super advance saver price for a double room, but because of the recent cyber attack I was not able to complete the booking for two persons, just for the one person. I phoned the hotel in Marseille and was told no problem, just pay the extra local taxes for one person. We enjoyed the hotel and the bar, especially Matre 'D Cristoph who is excellent. The problem was at checkout. I was forced to pay euro 32.92 before leaving the hotel, instead of euro 9.92. The man on reception the night before when I tried to pay any money due for taxes was quite arrogant and rude because I did not agree with his calculation. (Nikolie?) On checkout the following morning the young woman on the desk had been told what to say because she was waiting with excuses. The main one was for extra towels, which was not true because I had paid for a double room. (the price on the back of the bedroom door was the same for one or two occupants) In any case the towels were not changed for two days because we always hang them up to dry and save washing and the environment. What is the point of Accord advertising on British TV only to be met by some staff who are homophobic and do not like the English. These two on reception should be dismissed. I expect a refund and an apology and I will also accept compensation for the stress and embarrassment. Disgraceful.

AccorHotels certified review
Flo Couples - 02/07/2017
« mrs c mussell »

easily accessible from train station. quiet good breakfast bed slightly to hard very clean

AccorHotels certified review
John H. Couples - 26/06/2017
« Our first visit to a Mercure hotel »

Very impressed with everything and a very smart clean hotel with excellent facilities and easy walking distance to Le Vieux Port.

AccorHotels certified review
Lloyd V. Business - 23/06/2017
« Friendly and helpful, comfortable and with an excellent breakfast service and environment. »

From the first moment, with a charming and welcoming receptionist, to the same for the day I left. Felt I could relax and enjoy my stay, and this despite the fact I am not a fan of staying in hotels... :-) My room was spotlessly cleaned each day and the cleaning staff were also friendly. Thankyou.

AccorHotels certified review
S M. J. Solo - 17/06/2017
« Excellent location. »

Loved the room, the exceptional view from my window and proximity to old port and transport.

AccorHotels certified review
Anonymous Couples - 10/06/2017
« Especially liked breakfasts. »

Nice location in Marsaille for a brief trip.

AccorHotels certified review
Anonymous Couples - 08/06/2017
« Perfect hotel for stay in Marseille »

Great location, within 10min walk to the Old Port and very near to the tram station, hence it is easy to visit most places in Marseille. Room is large and clean and have a good view of the city and the old port. Breakfast is also great, with a variety of food to choice. Very kind and helpful staff.

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