Mercure Marseille Centre Vieux Port Hotel 4 stars

TripAdvisor rating 4.0/5 1,491 reviews
Mercure Marseille Centre Vieux Port Hotel
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

Spacious, modular meeting rooms, upscale facilities, rooms fully renovated in 2012, Lobby Lounge Bar 1.13, undercover private car park, free WIFI: You'll be delighted by the quality services offered by the Mercure Marseille Centre Vieux Port

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • MARSEILLE PROVENCEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Bicycles rental
  • Ski hire facilities (Nearby)
Business services
  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin
13001
marseille
france

Tel: +33496172222

Fax: (+33)4/96172233

Contact email

Check-in from 14h00

Check out up to 12h00

  • MARSEILLE PROVENCE :   NAVETTE AEROP GARE ST CHARLES

  • RTM :   83 VIEUX PORT

  • RTM :   1 COLBERT

  • RTM :   2 BELSUNCE COLBERT

  • By plane

    MARSEILLE PROVENCE At 25km / 15.54 miles - Shuttle paying

  • By train

    SAINT CHARLES At 2km / 1.24 miles

GPS :43.298807, 5.375029

Our accommodations

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior Room with 1 king-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Our restaurants and bars

LE FRIOUL

Photo non contractuelle / Strictly non binding

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 415

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

5,154 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,491 reviews

Great!

Customer review rating 4.3/5

Julie, F. O. Friends - 02/11/2019 Confirmed reviews AccorHotels

Close to port, shopping nearby, great water pressure, hot water, comfortable bed, great view of Notre dame de la garde. Clean, everthing you need. Friendly and welcoming staff. No complaints.

Great Location

Customer review rating 4.3/5

Gareth Couples - 29/10/2019 Confirmed reviews AccorHotels

Good location. Good price too.

Great room and breakfast, poor food at dinner

Customer review rating 4.3/5

Tristan Business - 29/10/2019 Confirmed reviews AccorHotels

The service was good, so was the room, but food at the ar was really bad, especially for the price paid !

Room was not very clean, duvet cover was ripped at two corners, carpet was filthy beside the bed

Customer review rating 4.3/5

M. Families - 28/10/2019 Confirmed reviews AccorHotels

I did not think it was value for money at all.

Nice place and service at a bit worn hotel that likes to e-mail you

Customer review rating 4.3/5

Pk Business - 28/10/2019 Confirmed reviews AccorHotels

The service, breakfast and room was nice. The hotel seems a bit worn - my shower was missing some tiles, and a table had been mashed into a wall so it was broken. Finally, in order to stay at your hotel you got my e-mail address including my permission to send me marketing e-mails. This is not cool and imho not in accordance with GDPR rules. I have since unsubscribed to all your mailings but you don't need my e-mail address to conduct business with me - and especially not for signing me up to your bonus program and sending me marketing mail.

Great location, tough parking procedure

Customer review rating 4.3/5

Jane E. Families - 25/10/2019 Confirmed reviews AccorHotels

The lack of a temporary parking space when first arriving at the hotel caused us major heartburn, since the hotel apparently hasn't been able to figure out a process to safeguard a check-in area. An arriving driver is forced to either block traffic for a while (try keeping your cool while a line o 10 cars backs up behind you, honking, while you're waiting to get instructions on accessing the parking lot). Calling ahead would have helped, but we hadn't done that. Other than that, the hotel and the room were both exceptionally well equipped and lovely (except the lighting in the room -- the front desk neglected to let us know that we were supposed to leave the key card in a wall slot that controlled the lights in the room, so we had about 3 minutes of total confusion with lights going on and off). We liked the hotel location enormously -- perfect for walking around the most historic part of the city. Good restaurant recommendations from the front desk, and wonderful ambience in the lobby. Liked the hotel well enough that I would stay again, especially now that I know how to handle the problems we encountered the first time.

Allergy

Customer review rating 4.3/5

H N. Couples - 24/10/2019 Confirmed reviews AccorHotels

The room size is good for Europe but the bed sheets and pillows may not clean or hygiene. My wife had allergies all over her face. The towels is very thin and olds.

satisfactorily

Customer review rating 4.3/5

L. Friends - 24/10/2019 Confirmed reviews AccorHotels

Very good breakfast Very bad towels - grey instead white No shampoo, no body soap - instead of this hand soap(Hotel 4 stars)

Customer review rating 4.3/5

Voula H. Couples - 22/10/2019 Confirmed reviews AccorHotels

We were very impressed with the outstanding customer service we received from the moment we arrived. Your staff was so helpful and the hotel was perfect in every way.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cindy CLAEYSSEN

Good Location

Customer review rating 4.3/5

Astrid Couples - 20/10/2019 Confirmed reviews AccorHotels

The hotel is 10min walking distance from Old Port which is very convenient. We stayed there just one night to departure to Paris. We almost missed our flight because we couldn't find the car in the parking lot, it's not properly signposted, when we finally found our car, all gates to the main streets were close because I guess is relatively unsafe, which is not a great feeling when you're walking with luggage at 5am. The hotel is a standard Mercure.

Dear Mrs Astrid , We thank you for taking the time to tell us about your experience in our hotel. We have taken your remarks into account and we will not fail to find a solution so that this situation does not happen again. We look forward to welcoming you during your next stay. Regards, Cindy CLAEYSSEN Assistante de Direction

The hotel room was old fashioned and dirty (hair and dirt on the floor and in the bathtub)

Customer review rating 4.3/5

Geraldine Business - 17/10/2019 Confirmed reviews AccorHotels

The hotel needs some refresh and rooms need to be cleaned

Dear Geraldine P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy CLAEYSSEN

Thanks to Front Office Team

Customer review rating 4.3/5

Elkalhy Couples - 17/10/2019 Confirmed reviews AccorHotels

Front Office Colleges are very friendly and helped us a lot ! we are very grateful for the upgrade :-)

Dear Elkalhy S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Claeyssen

Good hotel, good location

Customer review rating 4.3/5

Bo Couples - 14/10/2019 Confirmed reviews AccorHotels

Very good hotel, 5 minutes walk from the harbour, 10 minutes walk from the railway station

It was ok, the staff were helpful enough when I needed it.

Customer review rating 4.3/5

S. Couples - 13/10/2019 Confirmed reviews AccorHotels

The staff were helpful, but what discouraged me was the carpeted floor that was untidy, totally needs RINSING. I am grateful we only have to stay for one night. ☹☹

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy CLAEYSSEN

Excellent room design and customer service

Customer review rating 4.3/5

Amanda O. Couples - 08/10/2019 Confirmed reviews AccorHotels

Well thought out room design. Polite and helpful staff. Many thanks

Dear Amanda O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy CLAEYSSEN Assistante de Direction
Customer review rating 4.3/5

Anonymous Families - 08/10/2019 Confirmed reviews AccorHotels

Very poor quality hotel Broken toilets Overloaded staff who does not care Nreakfast with no refill in spite of repeated demand.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy CLAEYSSEN Assistant de Direction

Very nice hotel in "construction zone"; a little pricey

Customer review rating 4.3/5

Anonymous Couples - 30/09/2019 Confirmed reviews AccorHotels

The construction made it a bit hard to find the hotel and the parking. However the hotel and staff were very nice and the room was luxurious. The staff were very helpful. Only one unhelpful thing--the night desk clerk was somewhat impatient when we called to locate the hotel, and then when we asked for a restaurant recommendation the next night. He sent us searching all over the place, and we never found where he meant. We ended up with fast food pizza and tired feet!

Relaxed and comfortable.

Customer review rating 4.3/5

Peter E. Couples - 24/09/2019 Confirmed reviews AccorHotels

A very pleasant 3 night stay. Fast and friendly check-in, large and light, well maintained room. Only a few minutes walk to the Port and lots of restaurants. Real value in an interesting city

Location

Customer review rating 4.3/5

Christian S. Friends - 20/09/2019 Confirmed reviews AccorHotels

Good sleeping quality, no street noice. good breakfast , but poor scrambled eggs quality. It's hard to beat the Central location.

Very relaxing and comfortable

Customer review rating 4.3/5

Scott F. Couples - 17/09/2019 Confirmed reviews AccorHotels

Check in great, staff helpful with hotel and city information. Room was great, pleanty of space and very comfortable bed.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in marseille