Hotel - Mercure Marseille Centre Vieux Port Hotel
Mercure Hotel Mercure Hotel

Mercure Marseille Centre Vieux Port Hotel

4.0/5 1,309 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning (Nearby)
    • Manual temperature control
  • MARSEILLE PROVENCE
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Thalassotherapy centre (Nearby)
  • Bicycles rental
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-15:00 / 19:00-24:00
    • Opening hours : Week-end 19:00-24:00 ( sunday )
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Our rooms

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

  • 200 rooms
  • 120 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 36 family rooms
  • 36 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,745 reviews

Our guest reviews for Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,309 reviews
Mr R. Couples - 12/08/2018 AccorHotels certified review
« Very clean and modern hotel with all facilities and close to old port and transport »

very good and helpful staff

Couples - 12/08/2018 TripAdvisor review
« Good location and within all transport facilities »

Enjoyed our stay and staff welcoming and helpful. Only problem is that they have used 2 single bed to form a double bed . I guess this is quite common in Europe. Safe was not working and it was repaired the following day and also offered me alternative safe in their reception. Hence, I had no problem worth that. I will definitely return back if I will visit Marseille again.

Nick Couples - 11/08/2018 AccorHotels certified review
« Great place to stay! »

The hotel was fantastic! Our room was very nice and had stunning views over the city. The staff were very polite, helpful and friendly with excellent English (my French has never been great, however much I try). The location of the hotel is spot on, only 5 minutes to the old port and a couple of minutes from a tram and a Metro. My only observation is that the breakfast croissants/pain au chocolat felt pre-packaged which is a shame when you’re in France. They were still tasty though and the rest of the breakfast was extremely nice.

Ellen J. Couples - 25/07/2018 AccorHotels certified review
« Very nice hotel with great breakfast but should have a hotel restaurant and not only bar food. »

A very nice experience except the hotel didn’t have a restaurant - only bar food. Breakfast was marvelous! I was sorry that it wasn’t possible to hang the hand-held shower at head height - only at waist height. Also sorry not to have an upper sheet. Don’t want a duvet when it’s summertime!

Business - 22/07/2018 TripAdvisor review
« Reliable, efficient, comfortable »

Excellent stay, warm & efficient service at the reception on both days. Comfortable room (Privilege category). Poor wifi connection however, unless sitting near the door. Good lounge area, great barman. Excellent hotel location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I would like to thank you for your pleasant comments about your recent stay in our hotel Mercure Marseille Center, I will share your comments comments with my team, it will encourage the staff. I hope to have the opportunity to welcome you again soon. Best regards,

S. Couples - 21/07/2018 AccorHotels certified review
« Holiday in Marseille »

Room clean and very close to Ancient Port - downtown city. Really appreciated the hotel personnel. Very gentle the lady at reception with proper suggestions about restourants and places. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Véronique Gagliardi Direction assistant

Anonymous Business - 20/07/2018 AccorHotels certified review
« A very good experience in an excellent hotel with a pleasant atmosphere. »

The room was outstanding, the breakfast included many options, with helping staff. A bit unsatisfactory was that no official printed receipt was given due to technical difficulties. The booking of the hotel online was a bit tricky, with webpage not loading well in different web browsers. The overall impression of the hotel and its personal was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vid I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Vieux-Port. We do apologise for the technical difficulty when printing the receipt. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Gagliardi Direction assistant

Alastair C. Couples - 19/07/2018 AccorHotels certified review

Great location,excellent weather. lovely Hotel but not happy with Priviledge Room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alastair C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry to read that you were disappointed with the Priviledge Room service. Fortunately , you enjoyed the hotel itself and the location. I hope to have the opportunity to welcome you again in Marseille. Sincerely, Véronique Gagliardi Direction Assistant

Giora S. Friends - 12/07/2018 AccorHotels certified review
« disappointment »

The hotel is beautiful, the rooms are large. The air conditioning is weak and no refrigerator, the Internet does not work and there is no one to complain to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giora S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet all of your expectations. I want you to know that every day,a head of service is present in the hotel at disposal of the customer in order to answer their questions, so it is a pity that we did not know your damages. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Gagliardi Assistante de direction

Philippe Couples - 10/07/2018 AccorHotels certified review
« Nice Location and renewed hotel, but doubt on the cleanliness »

We were there for one night and the personal was kind, the breakfast was nice and the room seemed to be clean, however, we met a big cockroach in the bathroom running around the toilet and that is really scary and worrying about the general cleanliness of the hotel.

D. F. Business - 10/07/2018 AccorHotels certified review
« reasonably good but not feeling to be in a 4* hotel »

overall good, but veiling dirty, and could not hang my jacket anywhere in the room (other than inside the cupboard, already full as staying 4 nights); I believe it is the first hotel room without any hook I experienced in my life, thanks for this

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur F. Nous vous remercions d'avoirpris le temps de nous faire part de votre avis suite à votre dernier séjour à notre hotel du 2 au 6 juillet 2018. Nous prenons bonne note de vos commentaires au sujet des manque de patère dans la chambre. Veuillez agréer, Monsieur F., nos salutations distinguées. Véronique Gagliardi Assistante de direction

Anonymous Business - 09/07/2018 AccorHotels certified review
« Value for money »

Complete package. Had a wonderful stay. Will definitely stay again.

Sandeep Business - 09/07/2018 AccorHotels certified review
« Very good experience, »

good hospitality and service by all staff including the duty manager at the time of checked in. They promptly helped to arrange the room as I arrived earlier in the morning and also offered a welcome coffee. You may look at lift operation which was out of service for few hours and caused some delay due to large no of conference guests staying in the hotel.

Lorenzo R. Business - 08/07/2018 AccorHotels certified review
« Good but elevator was broken which meant a lot of walking up stairs »

Great, Friendly and helpful staff. But in a 4 star hotel I would expect a better bathroom package including shampoo & skin cream.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorenzo R., Thank you for taking the time to share your experience. I am sincerely sorry for the inconvenience caused by the breakdown of one of our lifts. We have everything to work so that it reabsorbed as soon as possible, however I understand that it has caused you. In order to better express our regrets, I will credit your silver card of 2000 points of courtesy. I hope I will have the opportunity to welcome you on a future visit to Marseille in better conditions. Kind regards Véronique Gagliardi Assistante de direction

Bernard G. Business - 07/07/2018 AccorHotels certified review
« Just perfect.... »

Good location, nice people customer friendly,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard g., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Gagliardi Direction assistant

Np Couples - 06/07/2018 AccorHotels certified review
« Convenient and efficient location »

Staff helpful, stay comfortable, good location.

Hdln Couples - 04/07/2018 AccorHotels certified review
« Ras »

Ras

L. P. Business - 30/06/2018 AccorHotels certified review
« friendly & pleasant »

the availability of the staff make things so easy...

Michael J. L. Couples - 26/06/2018 AccorHotels certified review
« We would stay again.... »

The only shortcoming with the hotel is the lack of a restaurant.

Kaddour Business - 25/06/2018 AccorHotels certified review
« A.B »

Sympa

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