Hotel - Sofitel Mauritius L'Impérial Resort & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Mauritius L'Impérial Resort & Spa Hotel

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4.0/5 1,983 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf course 18 holes  (Nearby)
  • Tennis
    • Hard tennis court (Nearby)
    • Outdoor tennis court
  • Beach and water sports
    • Boat excursions (Paying)
    • Deep sea fishing/Sea fishing (Paying)
    • Glass bottom boat
    • Kayaking
    • Pedal boat
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Archery (Nearby)
    • Badminton
    • Boules/petanque
    • Table tennis (Nearby)
    • Volley ball facilities

Catering

  • Breakfast
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from our range of rooms & suites. Many have a magnificent view of the ocean. For that extra touch, our Opera and Presidential suites are the pinnacle of comfort. Our Family Suites offer privacy and ample space for families.

  • 191 rooms
  • 191 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 42 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,916 reviews

Our guest reviews for Sofitel Mauritius L'Impérial Resort & Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,983 reviews
AccorHotels certified review
Anonymous Couples - 19/01/2018
« Not very satisfactory »

Hospitality requires improvement

AccorHotels certified review
Anonymous Families - 18/01/2018
« Relaxing »

Comfortable rooms, great Kids Villa, Excellent facilities, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs O'Brien, We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Ferreira De Sousa General Manager

AccorHotels certified review
Annelise Families - 17/01/2018
« Excellent stay »

We enjoyed our stay at Sofitel thoroughly. The only thing missing was more entertainment in the evenings! Thank you for good service !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Bothma, We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback, as well as comments that will assist us in improving our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antonio Ferreira De Sousa General Manager

AccorHotels certified review
Alex G. Families - 14/01/2018
« Pleasant stay with simple tweaks could be amazing »

Fantastic hotel location, with room and facilities top class. A few service improvements could make the overall experience from being good to great. Room service and staff associated to rooms are excellent. Feedback areas Restaurant/buffet On a regular occurrence, when coming down to the breakfast or dinner we had to wait for a staff member to notice we were waiting before being acknowledged and we then had to request a table. This could sometimes be 5-10mins and makesmyou fee ignored. It needs someone whose single focus it is to welcome and allocate people to tables. Tables being cleared or prepped seem to be lacking direction. All staff seemed to jump around vs being given direction by a leader. 2nd frustration was we had a small baby and finding a clean baby seat seemed to take a long time. Often a further 5-10mins. So from arrivIng we often waited 10-15mins to sit down. I want to repeat this was a regular occurrence. Breakfast food We are breakfast around 10am and the fresh fruit with always running on next to empty. With the heat, I’d have felt better if the yogurt was more protected to the warm weather as a dairy product vs on top of ice. For example you cover up the cheese but not the yogurts. Would have been nice to have a wider selection of fruit juice. Coffee seemed to take a long time to come to table. I’d rather see a machine and the staff focus on cleaning tables and welcoming people. Gym Could do with heavier free weights or a barbell. Water sports Could do with paddle boarding option

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Gallina, Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. I am sorry that your experience in some areas did not quite meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have read with interest, discussed the experience you had, and noted the service challenges you encountered which we have addressed at the hotel level with our teams. We appreciate your sharing your concerns, and reiterate our thanks to you for your feedback. Sincerely, Antonio Ferreira De Sousa General Manager

AccorHotels certified review
C D. Couples - 11/01/2018
« Didn't feel like 5 star resort »

Our feedback: Rooms: The room we booked was large, however very tired and the overall maintenance and management of it wasn't up to a 5 star standard. Examples of poor maintenance: - the sheets we were provided with were stained - the bed wasn't properly made - the toilet roll holder was broken - the sliding door to the bathroom didn't close & open properly - The two daily water bottles weren't placed in the room and we had to follow-up with reception. - One day, we returned to find that some flowers were left for us. Whilst this was a nice touch, it was difficult to appreciate as we could see large strands of hair in it. - a used coffee cup wasn't replaced and we had to follow-up with house keeping. We brought this to the attention of the front desk and they just wrote it down on a piece of paper. There was no apology or acknowledgement that these things are unacceptable for a 5 star hotel. Restaurant: the service received at the restaurants were awful, in particular by someone named Meenakshi. Examples include: - breakfast service was generally chaotic without food and drinks (water) being replenished regularly; there was no one to show you to the table. We had to hunt down a waiter to try and get a table. In every 5 star hotel, in our experience there is someone greeting guests, noting down room numbers and showing guests to their tables. - one morning, we had to wait about 25 minutes for some milk after having asked 3 different waiters - we noticed that other tables' breakfast dishes were cleared regularly, thereby attracting a lot of birds. - one lunch, it took wait staff 10 min to bring a menu and thereafter another 20 min for 2 drinks. We got so fed up, that we just took our drinks to the beach. - We constantly felt like we had to chase staff for simple things - plates, cutlery, water, which isn't acceptable for a 5 star hotel. Regardless of whether it's peak season, these gaps in service are unacceptable. Spa: the spa was well run and the massages were very good. This was a positive thing about the hotel. WIFI: was very slow and didn't work well most of the time. Overall, we felt that the property is in need of a refurb and the staff (especially in the restaurant) require training on how to engage and deal with customers. They need to appreciate that guests have paid a considerable sum of money to stay at these properties, therefore a certain level of service is expected.

AccorHotels certified review
Olaf Families - 11/01/2018
« A Place to relax with great food »

Good location, nice rooms and good food make this a great ressort to relax from the busy day to day businesses. The ocean is nice to take a bath in, rubber slippers would be advisable but don't deminish the fun. The water sports department has almost everything one needs. The food we enjoyed with a great Xmas menue and a fantastic New Year Eve dinnerhas to be especially emphasized. The service in the main restaurants is friendly. The team at the strand restaurant would be well advised to stick to processes applied inside the main building as they work there. Food quality and presentation however do not suffer from this. Overall a great year end holiday.

AccorHotels certified review
Siddharth G. Families - 08/01/2018

The staff was amazing and the property was also very nice. The kitchen staff was also very good but the food could use some variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Girnar, We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive Guests' remarks which will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we take this opportunity to wish you and your loved ones all the best life has to offer in 2018! Sincerely, Antonio Ferreira De Sousa General Manager

AccorHotels certified review
Majiktaylor Families - 03/01/2018
« Ups and Downs »

Great front desk and impressive arrival but the rooms need some maintenance and pest control (we stayed in 2 rooms both of which were infested (really!) with ants and lizards). Breakfasts are good but an early ‘continental’ breakfast will leave you disappointed (and hungry) with just a selection of breads (pecked by the birds!) and coffee! Finally, a fantastic beach front is let down by some old hammocks and tired sun beds that really do need replacing. Otherwise, friendly attentive staff working a tired hotel but a great location with some excellent water sports including snorkeling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Taylor, Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. I am sorry that your experience in some areas did not quite meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and take this opportunity to wish you and your loved ones a wonderful 2018 ! Sincerely, Antonio Ferreira De Sousa General Manager

AccorHotels certified review
Karmen F. Families - 02/01/2018
« Excelent location, good food, nice service »

Two adults plus two children, we have two double rooms (would appreciate connecting rooms, but you don't have that option). Enough space in the room, to feel relaxed, sea view is what we like the most. Sea was kind of full of some of grass, so not suitable for swimming all the time. Beautiful garden, with a lot of space, you don't feel crowd though it is. Very high price for drinks. The food is excellent, we liked very much that you are changing it at least a bit every night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Pavlin, Thank you very much for your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We sincerely apologise for the Wake Up call request that was not provided by our Services. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we wish you and your family a very healthy and successful 2018!. Sincerely, Antonio Ferreira De Sousa General Manager

AccorHotels certified review
Faith Families - 27/12/2017
« Beautiful, relaxing Mauritius resort »

We had a lovely stay with our family. The resort was beautiful with excellent facilities and staff. The staff were alll exceptionally helpful and friendly. We stayed in an ocean view suite- we had direct access to the beach and the space was fantastic. It was perfect for a stay with our two kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Hoffmann, A very Happy New Year to you and to your loved ones ! We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we wish you all the best life has to offer ! Sincerely, Antonio Ferreira De Sousa General Manager

AccorHotels certified review
Bryanston Families - 25/12/2017
« Not a 5 star hotel »

Sadly this is not a 5 star hotel. We stayed at room 815, King bed family suite. Water leaking from the wall in shower room. Drainpipe of the shower room was clogged, requested but was never fixed during the stay. Requested to deliver some plates and spoons to our room for our baby food. 30 min nothing happens, phoned front desk, telling me "it is on the way". Waited another 30 min, still not delivered, phone again and tells me same thing. Phoned concierge to book tennis court, being told that he will confirm availability and phone me back. He never phoned us, so had to walk to the front desk to follow up. The person at the desk helped, but this service quality is not what people expect as 5 star hotel. Also, not all but some hotel staff needs some training to smile. If you could clean the pond at reception area, that would give impression to visitors you are welcoming the visit. Swimming pool was very clean, restaurents were good. And water activity children liked it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ohtsuka, Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. I am sorry that your experience in some areas did not quite meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentionned in order to prevent future occurrence. We appreciate your sharing your concerns and take this opportunity to wish you and your loved ones a beautiful festive season and all the best life has to offer in 2018! Sincerely, Antonio Ferreira de Sousa General Manager

AccorHotels certified review
Samantha Families - 25/12/2017
« Mine was good but not my mother’s »

My mother was staying in room 103 which had an unbearable stench to it. She complained twice to which nothing has been done except for a change of towels which obviously did nothing for the smell. We also found a dead roach on the floor and I have evidence, unsure whether I should let my peers in Canada know about this experience or not. So all in all, I had a good experience in room 144 but it completely overturned when I visited my mother’s room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Sew Chung Hong, Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies to you and to your Mother. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentionned in your Mum's room in order to prevent future occurrence. We appreciate your sharing your concerns, and we take this opportunity to wish you and your loved ones a beautiful festive season and all the best life has to offer in 2018! Sincerely, Antonio Ferreira De Sousa General Manager

AccorHotels certified review
Anonymous Families - 24/12/2017

The food was great, the views were great, housekeeping needs some improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Ratsoma, Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive Guests' remarks which will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we take this opportunity to wish you and your loved ones a beautiful festive season and all the best life has to offer in 2018! Sincerely, Antonio Ferreira de Sousa General Manager

AccorHotels certified review
Louis Couples - 23/12/2017
« Very good! »

Professional, helpful and great facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Blom, We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive Guests' remarks which will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we take this opportunity to wish you and your loved ones a beautiful festive season and all the best life has to offer in 2018! Sincerely, Antonio Ferreira de Sousa General Manager

AccorHotels certified review
Phil W. Families - 23/12/2017
« L'Imperial Sofitel was Luxury in Paradise. »

Extremely enjoyable week's stay for both my wife & I and our young children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Wilson, We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive Guests' remarks which will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we take this opportunity to wish you and your loved ones a beautiful festive season and all the best life has to offer in 2018! Sincerely, Antonio Ferreira de Sousa General Manager

AccorHotels certified review
Lena S. Friends - 19/12/2017
« One of the best hotels I have stayed at! »

We absolutely loved our stay at the Sofitel. Everything was immaculate from the room, to a wonderful choice of foods at breakfast, the fun free activities and not to forget the lovely staff that helped us in everyway to make this trip so enjoyable! Without any hesitation I would reccommend this hotel to any of my friends and family and I would most certainly come back to stay again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Solanki, We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we take this opportunity to wish you and your loved ones a beautiful festive season and all the best life has to offer in 2018! Sincerely, Antonio Ferreira de Sousa General Manager

AccorHotels certified review
Ankit Couples - 12/12/2017

The hotel room was very comfortable with a great view. However the service we recieved was well below the level i would expect from a 5 star resort. We ended up spending a lot of time in the hilton resort next door where the service was exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Shah, Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we take this opportunity to wish you and your loved ones a beautiful festive season and all the best life has to offer in 2018! Sincerely, Antonio Ferreira De Sousa General Manager

AccorHotels certified review
A. R. Couples - 09/12/2017
« Overall we enjoyed the stay. »

The stay at the hotel was overall enjoyable. there were however a few comments we would make: - first impressions on arrival does not give the apppearance of being a top class hotel - the hotel could really need a coat of paint(facelift) to improve the visual aesthetics. - The food was really good and we especially enjoyed the Indian section of the food. - although it may have been out of season, there was a lack of after hours entertainment (there was a band and one night some dancers). - The staff was really friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Adriaan, We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always interesting to receive Guests' remarks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we take this opportunity to wish you and your loved ones a beautiful festive season and all the best life has to offer in 2018! Sincerely, Antonio Ferreira De Sousa General Manager

AccorHotels certified review
Chris G. Couples - 07/12/2017
« A very pleasant five night stay in elegant and relaxing surroundings. »

On the plus side: great location, lovely sea-facing room, delightful gardens between the hotel and the beach and friendly staff. On the minus side: painfully slow service at lunch time in the beach bar/restaurant - I ended up fetching my own drinks from the bar, it was much quicker.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Greaves, We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive Guests' remarks which will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we take this opportunity to wish you and your loved ones a beautiful festive season and all the best life has to offer in 2018! Sincerely, Antonio Ferreira de Sousa General Manager

AccorHotels certified review
Therosha M. Couples - 07/12/2017
« Mrs G. »

The view and beach was amazing, and food very delicious. Unfortunately the rooms are not of a 5 star luxury status as would be expected - our first day and night the room aircon was not working, then we were moved to another room further away. Overall rooms were very dusty and outdated - furniture needed to be polished and was not well kept at all. Room was always invested with ants - nothing could be left out as it would be covered in them. The evening entertainment was great. We enjoyed the sunbeds but even some of these were broken and the sail on the top was half falling off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Gounden, Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. I am sorry that your experience in some areas did not quite meet with your expectations; please allow me to express my sincerest apologies. It is always interesting to receive Guests' remarks which will be shared with our team. I am sure that this feedback will assist us as we strive to continuously improve the quality of our services. We take this opportunity to wish you and your loved ones a beautiful festive season and all the best life has to offer in 2018! Sincerely, Antonio Ferreira de Sousa General Manager

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