Hotel - Novotel Milano Nord Ca Granda
Novotel Hotel Novotel Hotel

Novotel Milano Nord Ca Granda Hotel

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4.0/5 1,847 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Reduced mobility rooms
  • Pet allowed
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 172 rooms
  • 112 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 50 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,762 reviews

Our guest reviews for Novotel Milano Nord Ca Granda

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,847 reviews
AccorHotels certified review
Adam Families - 09/04/2018
« Affordable accommodation, good breakfast in Milan »

Check in easy however tax paid was not credited on account and at departure we were asked to pay tax again. There was a breakdown in staff communication which delayed departure by 20minutes. Further rooms were too hot. A/C control should be available to each room not centrally heated. Hotel is clean, breakfast is good and value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sealey, We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
D. Families - 08/04/2018
« Great »

Comfortable ambience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Waqar Families - 04/04/2018

Really good hotel . Friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cheema, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Anonymous Families - 04/04/2018
« Not satisfied »

Not a typical Novotel experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken note of the score you have give to the room comfort due to the heating and we would like to assure you that we have solved that matter. The unusual weather conditions haven't helped us to manage a perfect heating balance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Nikki Families - 27/03/2018
« Except for terrible check-in, all was fine »

We stayed 5 nights (2 family rooms) in Novotel Milano Ca’Granda Hotel. I am giving this hotel 4 stars because they have a great General Manager (otherwise it would be 3 stars for me). Do not hesitate to contact him if you have any issues. We arrived late, close to midnight with three small children and had the worst check-in experience with a rude and arrogant man named Andrea, who not only lacked any social skills but also was incompetent and gave a wrong information and he had some temper issues. I was honestly shocked with his aggressive attitude, lack of compassion. Later I read some reviews in tripadvisor and apparently it was not the first time Andrea was rude to the hotel customers. Being a frequent traveller I am used to be greeted with a smile and welcome words when we check-in, but this time was not lucky with getting Andrea for check-in. However, the hotel General Manager Mr Marco Ministeri was very professional, kind and accommodating and hopefully next time Andrea will remember to welcome all guests with smile and a positive attitude. Thanks to Mr Marco Ministeri we put the bad check-in experience behind us and enjoyed the rest of our stay. Our room was of a decent size. Big queen-size bed and sofa bed for children. The renovation was probably made long time ago but the room was clean and light. The breakfast was very good, Lots of choice and a delicious breakfast! This was not my first visit to Milan and hopefully not the last one. I do not know if I would want to stay in Novotel Ca’Granda hotel again, mainly because of the location. I prefer more closer hotels to center.

AccorHotels certified review
K.h. Friends - 07/03/2018
« professional »

Very warm welcome. Everything was taken care of according to our expectations. Nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Helskens, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
E.k. Solo - 04/03/2018
« Ugly hotel building but super comfortable beds! »

It was probably the ugliest looking hotel building, I've ever stayed but the most comfortable bed, I could imagine! The staff was nice, the rooms would need a make-over (I think the mould in the bathroom were only covered with some paint). The breakfast was good but not excellent. Considering all together, I would rate the hotel with 3 and not 4 stars but it was okay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Konik, We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
H. Business - 26/02/2018
« very good experience »

it was pleasant to stay (second time) there. The service is excellent and the rooms are ok (very silent, clean). I have also appreciated the restaurant and the special moment on Tuesday (discover new experience)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Anonymous Families - 25/02/2018
« OK, but definitely not a 4 star hotel. »

It is OK, but very basic. In my view it deserves 2 star plus. The room was small and clearly was not renovated for quite a time. Also, instead of quilt we got a sheet plus a blanket (winter time). Breakfast was fine. Also metro connection to the city centre is very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am very sorry to read that your bed was arranged with a blanket instead of our Novotel duvet. Could you please confirm that? As this is really important to share and take the correct action with the housekeeping manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Kin W. S. K. Couples - 14/02/2018
« The hotel needs renovation. »

The hotel entrance and the ground floor may look up to the standard which a frequent traveller would expect of the Novotel brand, but this is certainly not the case in the following aspects: 1. The two lifts to the guest rooms are not modern: they have no "Door Open" or "Door Close" buttons. In addition, the lifts should be equipped with a ding-dong sound to advise passengers on arrival at its destination. The ding-dong sound will also notify people waiting for lifts on guest room floors of its arrival. 2. There is no ventilation in the ladies toilet on the ground floor. It stains! 3. My room was on the first floor. There is no ventilation either on the first floor lift lobby nor in the passageway between the lift lobby and the guest rooms. 4. The outlook of the first floor lift lobby, I must say, is very out of date. It is of a very bad interior design! The doors on the first floor lift lobby look like fire exit doors in an very old-fashioned cinema! 5. There is a fire extinguisher placed right on the door step of room 105. Shouldn't this equipment be placed in an allocated space not hindering the movement of guest luggages and of people in an evacuation? 6. There is insufficient lighting in guest rooms. 7. I stayed at room 109 where there was a problem with the drain under the wash basin: a very irritating smell came out of the drain whenever I used the wash basin. I reported this to the hotel reception and presumably a technician was sent to fix the problem. On my return to the room in the evening, I noted that water was leaking from under the drain onto the bathroom floor! I was then moved to room 107 but the same problem of irritating smell from the drain persisted. 8. The carpet in room 109 had signs of cigarette burnt near to the window. 9. Insufficient water pressure on the bath shower in both rooms 107 and 109. 10. There is a plant bed outside the windows of both rooms 107 and 109, but the plants are sadly not properly looked after. 11. There is insufficient hot food for breakfast. The food which should have been hot (but unfortunately were not!) were only scrambled egg, bacon, sausages and boiled eggs. There are no such items as baked beans, hash browns or mushrooms which are only normal and are reasonably expected to be served at hotels. 12. Overall the hotel is a very dated building and, as the title above suggests, it needs a complete makeover.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have read with strict attention your comments and I do understand your observations that will help us to put in place the necessary actions in order to solve as much possible all matters you have clearly reported. Should you come back to out Hotel please contact me directly, I would be glad to take care of your reservation and room arrangement. An opportunity to try to regain your trust in our property. Best regards. Marco Ministeri General Manager

AccorHotels certified review
C. C. Couples - 12/02/2018
« A very big Dissapointment »

A vacantion full of problems. Let's start presenting the problems.When we arrive we found in our executive room only one bathrobe and one slippers even the reservation was made for 2 persons and was payed one month in advance. On the second day in the evening we found that our room was not cleaned at all ( the garbage bag in the bathroom was full, the toiletries never replaced ,the bed same as when we left in the morning, the towels remains on the floor ). Also we find the bed clothes was dirty with blood from the other tourists. The only good thing was the breakfast, but overall very very very disappointment even we are Accor clients.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can assure you that I have already shared your comments with our housekeeping manager in order to avoid such bad matters. As gesture of compensation for this inconvenient I would like to offer you 2.000 courtesy points to credit on your LeClub Card. Moreover should you come back to our hotel please contact me directly; I would be glad to take care of your reservation and room arrangement. Looking forward for your kind reply, I send you my best regards. Marco Ministeri General Manager

AccorHotels certified review
Graham S. Families - 04/02/2018
« G S. »

Good hotel but had an issue that we had a cold shower. Workmen came twice but was not fixed. I have already sent a mail to complain on your web site nearly 1 week ago and had no response.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham S., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
David R. Families - 14/01/2018
« Ok »

It was alright but I had a lot of trouble on my one night stay due to the hotel trying to overcharge me for breakfast. It started as soon as I checked in, and carried on to the day I checked out so I could not enjoy my stay I paid for my breakfast before I arrived and had I confirmation that I did, but the hotel made it as difficult as possible, this was from the reception staff to the waiters they were determined I was going to pay again and it worked, they even charged me for my 14 year old child who eats for free. so I paid 7 euros before I arrived and ended up being overcharghed 14 euros I knew they would rob me and they did. Has soon as I did a quick check out they said thank you nothing to pay then i got a bill for 14 euros for the breakfast it ruined my stay so much trouble which I did not want I went on holiday with my boy and you spoilt it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Zewz Business - 12/01/2018
« Soundproofing issue »

Due to a door with the neighbour room, the room was not soundproofed with it. Since my neighbour was watching TV quiet late in the night I can not sleep and I finally had to change room @2AM. As you can easily understand it is not the type of experience I expect in this hotel class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stegelmann, Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Anonymous Families - 11/01/2018
« Nice breakfast, clean hotel, very basic room »

Good welcome when we arrived at the hotel, kids loved getting their soft toy. Nice touch. Man at reception was very nice and took us through the map and was very helpful with all the questions we had. Room very basic and very small for a family of four. But cleaned every day so no complaints. Breakfast was very good, nice selection although the bacon and eggs could be hotter. Kids likes playing the Xbox at reception. The decor in the hall was rather dull and not inviting. Had a good experience except on 31st Dec we went to reception and the lady in the morning was very unhelpful and did not want to assist us at all, I found her quite rude. On the other hand when we went to check out the night before we departed as we were leaving at 4 in the morning another lady was extremely helpful and said she would have breakfast bags to take away since we were leaving so early - lovely touch especially since we were travelling with children. On the whole we enjoyed our experience, would possibly return as it was close to the metro and really easy to get the bit the heart of milan. Just wish the rooms were bigger and not as basic with nicer decor in the higher floors hall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Amit B. Families - 02/01/2018
« Basic amenities, but with a good breakfast. »

Not enough information provided at check-in. Guest manual needed to tell us about the gym and other facilities. Didn't know about ironing facilities. There wasn't a manual that I could see. Please don't expect everyone to check online. Paper cups for tea and coffee? Novotel can't afford mugs? Very few tea and coffee satchets, had to ask. Carpets were worn and possibly need replacing. Breakfast was excellent and the highlight of our stay. Cleaning service, linen, bathroom and toilet facilities were reasonable. A double room should have two chairs and not one. International plugs were helpful. Wi-fi was good and didn't cause any problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our front office manager is going to share and take appropriate actions in order to avoid such lack of information. We appreciate your sharing your concerns with us. Hopefully we will have another opportunity to welcome you again to our hotel. Best regards. Marco Ministeri General Manager

AccorHotels certified review
Alberto Families - 19/12/2017
« Hotel Ok, not clean »

nice check in, good location, decent breakfast, but dirty bathroom with dirty toilet and hair on the towels. Could be great if it was clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alberto A., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our housekeeping manager will provide the right actions in order to avoid such matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Jason Business - 12/12/2017
« Great location »

This hotel was in a great location to access trains and busses to move around town and not have to deal with hectic driving and parking on your own.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason H., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Anonymous Solo - 28/11/2017
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor Silveri, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Milano Nord Ca Granda. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, le porgiamo cordiali saluti. Marco Ministeri General Manager

AccorHotels certified review
Rita H. Couples - 16/11/2017
« Good service »

We stayed there for 6nights. I booked the standard room. As i am accor platinum card holder i wasnt asked for room upgrade upon check-in like in any other accor hotels. But im satisfied w the room and the service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. h., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Ministeri General Manager

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