Mercure Hotel Panorama Freiburg 4 stars

TripAdvisor rating 4.5/5 806 reviews
Mercure Hotel Panorama Freiburg
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Hotel extras

  • 86 guest rooms with south-facing balcony or terrace and clear views over Freiburg

  • In a quiet location high above the city, yet only a 10-minute drive from the center

  • Mediterranean restaurant "Chez Eric" with fish, seafood, tasting menus and much more

  • Indoor pool and saunas 08:00-24:00, jogging and hiking trails

  • Free parking right next to the hotel and 4-star Superior amenities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Pets allowed 11.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Panorama Freiburg

Wintererstr. 89
79104
freiburg
germany

Tel: +4976151030

Fax: (+49)761/5103300

Contact email

Check-in from 15h00

Check out up to 12h00

  • HBF-HERDERN :   27 HERDERN KIRCHE

  • By car

    FREIBURG-MITTE At 10km / 6.25 miles

  • By train

    FREIBURG HBF At 4.5km / 2.8 miles

GPS :48.007489, 7.871822

Our accommodations

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

Standard Room with double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: Panorama view, Forest view, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side, Forest view, Panorama view, Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Our restaurants and bars

CHEZ ERIC

Type of cuisine: Mediterranean

Sample the culinary creations on offer in our CHEZ ERIC restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather. We are open between 6.30 am and 11 pm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAINT TROPEZ

Photo non contractuelle / Strictly non binding

When the weather is nice you can enjoy the beautiful view over the rooftops of Freiburg from our extensive terrace.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104 m²

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 54 people

Find out more

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.8/5

3,664 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

806 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

a most delightful stay

Customer review rating 4.8/5

Roland M. (. Z. Couples - 18/06/2019 AccorHotels certified review

great hotel in perfect location , fantastic views onto Freiburg, walking and bike track in front of the door, peaceful, idyllic, great team, fantastic dinner- all under the watchful eyed of chef and patron Eric Lassiaille

Dear Roland M. (New Z., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again for another occasion. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent stay

Customer review rating 4.8/5

Anonymous Couples - 08/06/2019 AccorHotels certified review

My husband and I had a wonderful stay at your hotel. Our room was well appointed and had a beautiful view.

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially your room with a unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Superb view and excellent food

Customer review rating 4.8/5

Marc S. Couples - 01/06/2019 AccorHotels certified review

The hotel is located in the vineyards above the cute city of Freiburg. The view from the balcony was simply unbeatable. The dinner and the breakfast were terrific. Very good and friendly service.

Dear Marc S., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the location of our hotel with its unique view across Freiburg and the surrounding area, the culinary offer in our restaurant "Chez Eric", our abundant breakfast buffet as well as the friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
Customer review rating 4.8/5

Gb Couples - 31/05/2019 AccorHotels certified review

Great location, superb dinner, very friendly/kind welcoming and assistance on all levels. Only one thing, would have loved a light breakfast offer, as we only need coffee and a patisserie in the morning, so two times 17Euros is a little bit expensive - but as said earlier, we enjoyed our stay very much, merci beaucoup encore

Dear GB, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. Furthermore, we thank you very much for your comment about our abundant breakfast buffet. If our breakfast buffet is too extensive for you, you can cancel the breakfast during your next visit on arrival or already as part of the reservation. You have the possibility to order a coffee and, for example, croissant. We are happy to serve them in your room. In this case, the food and drinks served are charged after consumption. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Very nice staying

Customer review rating 4.8/5

Plabrood Couples - 27/05/2019 AccorHotels certified review

In a we in the area of Freiburg with the family, We stayed in the hotel with my wife. It was her birthday and we enjoyed the hotel a lot. The view is excellent, so as the location of the hotel. Top. The hotel is very clean, the room are big enough. The terrace allows you to enjoy the view very well. The breakfast, bar are excellent, the people in the hotel very gentle. Fully satisfied, we will come back! Thanks MR Plabrood

Dear Plabrood, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

comfortable, flexible service

Customer review rating 4.8/5

Anonymous Business - 23/05/2019 AccorHotels certified review

a great experience, the reception was very friendly and could always find a solution in order for our team to hold a memorable workshop.

Dear guest, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a memorable workshop in our hotel and that you enjoyed your stay. We are looking forward to welcome you again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Efficient staff and cleanliness

Customer review rating 4.8/5

Anonymous Solo - 18/05/2019 AccorHotels certified review

Peaceful

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the efficiency of our whole team as well as the cleanlinesss in all sectors of the hotel. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Fantastic

Customer review rating 4.8/5

Zoe Couples - 14/05/2019 AccorHotels certified review

Had a lovely stay at the Hotel. Delicious breakfast, meticulously clean rooms and amazing views. Only thing to let it down we’re the hire bikes, don’t think they maintain these bikes very well and the pump on the bike was broken.

Dear Zoe, We are very pleased to read that you had a lovely stay over the roof tops of the city and that you especially enjoyed the cleanliness of your room, our abundant breakfast buffet as well as the unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. Your comment about our rental bikes we have read with detailed attention. Be assured that they are checked regularly by our technician. We will pay detailed attention to this fact. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
Customer review rating 4.8/5

Ivo M. Couples - 13/05/2019 AccorHotels certified review

Main reason for stying at this hotel is the Restaurant Chez Eric: fabulous !

Dear Ivo M., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially your visit of our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about our hotel rooms. The last renovation of the hotel rooms took place in 2013 (except the bathrooms). We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

War ok !

Customer review rating 4.8/5

Anonymous Families - 28/04/2019 AccorHotels certified review

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Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke zu Ihrem Aufenthalt in unserem Hause mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Herzlichst, Ihre Elvira Roth mit dem gesamten Team vom Panorama Hotel Mercure Freiburg

Very comfortable and clean.

Customer review rating 4.8/5

Kathy Couples - 25/04/2019 AccorHotels certified review

Room very comfortable. Disapoointed that our balcony was not private. During our previous stsy we had enjoyed this. Staff very good very attentive , smart and personable.

Dear Kathy, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the comfort and cleanliness of your room as well as the friendliness and attentiveness of our whole team. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about your balcony. The outdoor areas of our rooms are not completely separated from each other due to fire protection reasons. A narrow passage as additional escape route in an emergency must be ensured. In summer, in addition to the existing partitions, mediterranean orange trees are placed between the rooms for more privacy of our friends of the house. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Delish breakfast. Beautiful view. Good spa area.

Customer review rating 4.8/5

Alice Business - 22/04/2019 AccorHotels certified review

Overlooking the city of Freiburg this hotel is just right for a comfortable, delish business trip. The staff was friendly and the room spacious. Anytime again.

Dear Alice, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially our abundant breakfast buffet, the unique view across Freiburg and the surrounding area, our swimming pool and sauna area, the size of your room as well as the friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Hotel is an old style stuff

Customer review rating 4.8/5

Ahmed H. E. Business - 21/04/2019 AccorHotels certified review

All staff members were great, friendly and supportive. Rooms with some little innovation upon most recent modern stuff will make a difference.

Dear Ahmed Hassan E., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness and helpfulness of our whole team. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the decor of our hotel rooms. The last renovation of the hotel rooms took place in 2013. We hope to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent

Customer review rating 4.8/5

L. F. Couples - 19/04/2019 AccorHotels certified review

This was my 3rd time in your hotel and it was good as always.

Dear L. F., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your recent stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

A week in the Black Forest

Customer review rating 4.8/5

David T. Families - 19/04/2019 AccorHotels certified review

The location of the hotel is perfect and we couldn’t have asked for better. The parking is an issue And we had some problems parking near to the hotel but it wasn’t a major problem. The rooms are finished to an excellent standard with very comfortable beds. We had our 9 year old daughter with us and my only criticism would be the lack of adjoining rooms is a real shame, either my Wife or I had to slept in our Daughters room. Adjoining rooms would be perfect.

Dear DAVID T., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, the standard of your room as well as the comfort of your bed. It is always a pleasure to receive positive feedback. We also want to thank you for your comment about the parking situation on the spot. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. Due to the general booking situation, it may happen that there are no more parking spaces near the entrance of the hotel. At any time you have the opportunity to park your car short-term in the roundabout at the entrance to load or unload it. We gladly assist you on request with your luggage and to park your car. For your future visits, we have already noted the reservation of a parking space in your profile. Furthermore, we thank you for your comment about adjoining rooms. You are right - we do not have adjoining rooms. We will be happy to consider this suggestion for our future planning. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
Customer review rating 4.8/5

Anonymous Business - 17/04/2019 AccorHotels certified review

Expwrience was as usual, already 5th or 6th stay. I still keep on asking why on ther times where everyone is talking about the environment and plastic on the earth, the soap for body and hair in the shower are still in small plastic tubes which are thrown away after each use, you must and can do better on this one!!

Dear guest, Thank you very much for your evaluation! It is a great pleasure for us that you have been with us again. Furthermore, we thank you for your comment about the small plastic tubes in the shower with soap for body and hair. You are right - this can be done in a different way. As we are a franchisee of Mercure, we are using the amenities listed by the hotel brand. Many environmental protection measures have already been integrated into our work processes throughout the hotel. We will also consider a suitable solution for the topic you are addressing We are looking forward to welcome you soon again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

A very relaxing stay

Customer review rating 4.8/5

Martin Families - 16/04/2019 AccorHotels certified review

We always enjoy staying at your hotel with views over the old town. The staff are extremely polite and always helpful. The breakfast buffet is well prepared and delicious.

Dear Martin, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area, our abundant breakfast buffet as well as the politeness and friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Amazing

Customer review rating 4.8/5

Lori L. Couples - 14/04/2019 AccorHotels certified review

This hotel was literally the best hotel I’ve ever stayed in in Europe!! Very good food, nice staff and beautiful view of the city. All around everything was perfect thank you

Dear Lori L., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you completely enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

One of the nicest and most friendliest hotels I like to stay with.

Customer review rating 4.8/5

Chris V. D. S. Business - 08/04/2019 AccorHotels certified review

Super friendly staff.

Dear Chris Van der S., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay - especially the friendliness of our whole team. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

The hotel was really good, clean and welcoming

Customer review rating 4.8/5

Joy Z. Business - 03/04/2019 AccorHotels certified review

The reservation team were fantastic communication was well flowing and took part of the details which. The reception was also good and the meeting room team did cooperate quite well. They adapted quite easily to last minute changes. The accommodation room were clean and the beds were amazing. The housekeeping team could try to work quietly because some of the rooms were opposite their working area, which can be disturbing. The Breakfast was fantastic the restaurant team could pay attention to event guest because they do not have so much time. Service was a little slow especially for lunch. Dinner in the restaurant was expensive out of our budget and we were limited with the choice. It would be great if you could let the group know in advance that you can actually stick to our budget. In general, the team were happy and they would like to stay in the hotel again. The panorama view was the highlight....

Dear Joy Z., Thank you for taking the time to share your feedback about the conference stay of your team in our hotel. It is a great pleasure for us to read that they especially enjoyed the friendliness and professionalism of our whole team, the cleanliness of the rooms, the comfort of the beds, the unique view across Freiburg and the surrounding area as well as our abundant breakfast buffet. Furthermore, we thank you for your comment about the working method of our housekeeping team as well as the service for lunch! We will pay detailed attention to this fact! We are looking forward to welcome the group back to our hotel soon! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
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