Mercure Hotel Panorama Freiburg 4 stars

TripAdvisor rating 4.5/5 816 reviews
Mercure Hotel Panorama Freiburg
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Hotel extras

  • 86 guest rooms with south-facing balcony or terrace and clear views over Freiburg

  • In a quiet location high above the city, yet only a 10-minute drive from the center

  • Mediterranean restaurant "Chez Eric" with fish, seafood, tasting menus and much more

  • Indoor pool and saunas 08:00-24:00, jogging and hiking trails

  • Free parking right next to the hotel and 4-star Superior amenities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Panorama Freiburg

Wintererstr. 89
79104
freiburg
germany

Tel: +4976151030

Fax: (+49)761/5103300

Contact email

Check-in from 15h00

Check out up to 12h00

  • HBF-HERDERN :   27 HERDERN KIRCHE

  • By car

    FREIBURG-MITTE At 10km / 6.25 miles

  • By train

    FREIBURG HBF At 4.5km / 2.8 miles

GPS :48.007489, 7.871822

Our accommodations

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 18
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

CHEZ ERIC

Type of cuisine: Mediterranean

Sample the culinary creations on offer in our CHEZ ERIC restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather. We are open between 6.30 am and 11 pm.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAINT TROPEZ

Photo non contractuelle / Strictly non binding

When the weather is nice you can enjoy the beautiful view over the rooftops of Freiburg from our extensive terrace.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104

  • Maximum capacity: 55 people

  • Maximum banquet capacity: 54 people

Find out more

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.8/5

3,885 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

816 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.8/5

Anonymous Couples - 13/08/2019 AccorHotels review

Beautiful location on the side of a hill overlooking Freiburg. the forest and a vineyard. If you are driving. Navigational maps greatly help. Loved the pool and the sunning terrace. Great service from front desk, housekeeping. Bar, restaurant (Chez Eric is highly rated.)buffet breakfast was wonderful. Rooms are well organized and lovely. The frame of the bed has special colored changing light effects if you want. The terrace is wonderful. Ours was very private because of room location. Mountain walking trails and bikes are available. Stunning location and views. It was a retreat after some days of intense travel.

top address

Customer review rating 4.8/5

Frank Business - 31/07/2019 AccorHotels review

top location, friendly and available staff,

Dear Frank, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

friendly and attentive staff

Customer review rating 4.8/5

Tom Solo - 31/07/2019 AccorHotels review

overall convenient and relaxing, very helpful team assisted with all kinds of requests

Dear Tom, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness, helpfulness and attentiveness of our whole team. It is always a pleasure to receive positive feedback. You are right - there is no kettle in our rooms. You have the option to borrow a kettle at the reception for your whole stay against a deposit. On request, we will gladly provide you all required inventory as well as a tea selection according to your preferences. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Pampered with excellent view

Customer review rating 4.8/5

Martyn P. Couples - 28/07/2019 AccorHotels review

Expertly greeted by reception Excellent room for cleanliness facilities and view Superb restaurant and attentive staff

Dear Martyn P., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially your visit of our restaurant "Chez Eric", your room with a unique view across Freiburg and the surroundig area, the cleanliness in all areas as well as the attentiveness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Lovely hotel, great setting very attentive staff

Customer review rating 4.8/5

Lynne G. Couples - 23/07/2019 AccorHotels review

Having stayed a number of times we were not disappointed. We were greeted like friends and made to feel special.

Dear Lynne G., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your stay. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Great location for a family visit in Freiburg

Customer review rating 4.8/5

M S. Couples - 16/07/2019 AccorHotels review

Perfect service, beautiful rooms, and an outstanding breakfast buffet!

Dear M S., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service, your room as well as our abundant breakfast buffet. It is always a pleasure to receive positive feedback. We are looking forward to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Out experience was great rxoect fir the last moment when receptionist left us alone with two charts of luggage without the help of a porter to load the car

Customer review rating 4.8/5

D. Families - 16/07/2019 AccorHotels review

great room great view very friendly people except the inly impatient male at the front desk who gladly left us alone with pile of luggage from overseas

Dear danneborn, We would like to thank you for your comments after your stay in our house, which we have noted with particular attention. It is a great pleasure for us to read that you especially appreciated your room, the unique view across Freiburg and the surrounding area as well as the friendliness of our whole team during your stay. Furthermore, we thank you for your description of the check-out situation at the end of your stay. It is a pity that this situation has diminished your positive impression of our hotel. You are right - we have no porter, but our reception team gladly helps our guests with their luggage. Be assured that the situation you describe does not correspond to our philosophy and will be discussed internally. We really want to apologize for any inconvenience caused. We hope to continue to count on your trust in the future to get a second chance from you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

One of the best place for relaxation

Customer review rating 4.8/5

Samar Friends - 15/07/2019 AccorHotels review

I would recommend it to everyone .

Dear Samar, Thank you very much for your excellent evaluation as well as your recommendation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

stay was ok

Customer review rating 4.8/5

Franke Families - 10/07/2019 AccorHotels review

the rooms were fine, except very small bathroom in one of the rooms. We asked change also the linen for the second night due to change of guests which was confirmed by the reception but the room was neither cleaned nor the linen changed. Cleaning was done at 18.00 (without change of linen) after a 3rd request

Dear Franke, We would like to thank you for your comments after your stay in our house! Your comments are very important for us, as we use these to recognize the areas in which our services are to be tested and optimized. It is a great pleasure for us to read that you appreciated your room during your stay. We also thank you for your comment about the size of the bathroom in one of your rooms. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noted a bathroom with bathtub in your profile, yet. With detailed attention we have read your comment about the missing change of linen and cleaning of one room. After examining the situation, we had the information and it was noted accordingly, but it was not implemented internally. We really want to apologize for any inconvenience caused by this. Be assured that this situation does not correspond to our quality standards and to our philosophy. The fact will be discussed internally to ensure that a similar situation does not recur. We hope to continue to count on your trust to get a second chance from you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Lovely staff but needs a gym or at least knowledge of the hiking/walking grounds

Customer review rating 4.8/5

Todd Business - 10/07/2019 AccorHotels review

Food was delicious and, as above, overall service from desk to food service was excellent and friendly but the room was too warm and could not be adequately cooled and I really missed exercising and had no confidence in any way to use the obviously intricate trail system there beyond walking/running up and back on the gravel road; desk staff seemed completely unfamiliar with these. I also left a silver, electronic “computer pen” (no ink) in room 104(?) so if found, please contact me at +1.….6191

Dear Todd, Thank you for taking the time to share your feedback about your stay in our hotel. We are really pleased to read that you especially enjoyed the quality of the food served in our restaurant "Chez Eric" as well as the friendliness and professionalism of our whole team during your stay.# Furthermore, we thank you for your comments concerning different subjects. You are right - we have no gym. We gladly consider this for our future planning. Be assured that we will make an internal training for our reception team about the hiking/walking trails around the hotel so that they can better communicate the possibilities. Your information about the missing electronic "computer pen" has been transferred to our reservation team who manages the lost property. They will check the facts and will contact you. We hope to welcome you back to our hotel for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Incredible views, service, and breakfast.

Customer review rating 4.8/5

Frank Couples - 09/07/2019 AccorHotels review

We really enjoyed our stay. All aspects of it were perfect. It was 97 degrees F so having a room with a view and an air conditioner was great . Breakfast was amazing.

Dear Frank, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Great Hotel with spectacular views

Customer review rating 4.8/5

Dave N. Couples - 04/07/2019 AccorHotels review

This was a lovely hotel with friendly and helpful staff. We were made to feel very special on arrival, the room was clean and tidy, and we had a balcony where we could sit and watch the sunset over Freiberg. The grounds were well kept and made for lovely evening walks. On departure my wife left a dress in the wardrobe, we telephoned the reception staff and they found the dress and sent it to our house - it arrived before we got home. Overall delighted with the service!

Dear Dave N., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Very satisfy and comfort.

Customer review rating 4.8/5

P. Families - 03/07/2019 AccorHotels review

Very helpful staff and great service in restaurant. The great view of the room and delicious food provided at restaurant.

Dear P., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service in our restaurant "Chez Eric", the helpfulness of our whole team, the unique view across Freiburg and the surrounding area as well as the quality of the food served in our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Nice view but not a business hotel

Customer review rating 4.8/5

Frequent_traveler Business - 03/07/2019 AccorHotels review

Nice hotel, but not specialized in business travelers. Example: pre-check out with total bill the evening before departure was not possible. The benefits to Gold / Platinum members are ridiculous: a bottle of water for a 4 night stay and a drink voucher. In other Accor 4*-Hotels the mini bar is inclusive, welcome gift etc. is standard. Here you could sharpen something to appeal to frequent travelers better. Offered room with normal shower was not cleaned.

Dear Frequent_Traveler, Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and if needed have to be optimized. Your suggestions will be discussed internally. We are looking forward to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Defintely, very good

Customer review rating 4.8/5

K K. Business - 27/06/2019 AccorHotels review

Overall, very good. Many positives & good hospitality. Possible gaps/expectations : More vegetarian items/dishes (without egg, fish, meat,..etc) , providing more drinking water bottles in the rooms & conference hall,

Dear K K., Thank you for taking the time to share your feedback about your stay in our hotel. We gladly discuss your suggestions internally. We hope to welcome you back to our hotel for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent Location and Facilities

Customer review rating 4.8/5

Chris Families - 26/06/2019 AccorHotels review

We have stayed at this hotel on many occasions and value its location and facilities as we travel by car with our dog. On this occasion we stayed with other family members who also enjoyed their stay in such a relaxing hotel.

Dear Chris, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us - this time with other family members - and that you all enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

a most delightful stay

Customer review rating 4.8/5

Roland M. (. Z. Couples - 18/06/2019 AccorHotels review

great hotel in perfect location , fantastic views onto Freiburg, walking and bike track in front of the door, peaceful, idyllic, great team, fantastic dinner- all under the watchful eyed of chef and patron Eric Lassiaille

Dear Roland M. (New Z., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again for another occasion. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent stay

Customer review rating 4.8/5

Anonymous Couples - 08/06/2019 AccorHotels review

My husband and I had a wonderful stay at your hotel. Our room was well appointed and had a beautiful view.

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially your room with a unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Superb view and excellent food

Customer review rating 4.8/5

Marc S. Couples - 01/06/2019 AccorHotels review

The hotel is located in the vineyards above the cute city of Freiburg. The view from the balcony was simply unbeatable. The dinner and the breakfast were terrific. Very good and friendly service.

Dear Marc S., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the location of our hotel with its unique view across Freiburg and the surrounding area, the culinary offer in our restaurant "Chez Eric", our abundant breakfast buffet as well as the friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
Customer review rating 4.8/5

Gb Couples - 31/05/2019 AccorHotels review

Great location, superb dinner, very friendly/kind welcoming and assistance on all levels. Only one thing, would have loved a light breakfast offer, as we only need coffee and a patisserie in the morning, so two times 17Euros is a little bit expensive - but as said earlier, we enjoyed our stay very much, merci beaucoup encore

Dear GB, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. Furthermore, we thank you very much for your comment about our abundant breakfast buffet. If our breakfast buffet is too extensive for you, you can cancel the breakfast during your next visit on arrival or already as part of the reservation. You have the possibility to order a coffee and, for example, croissant. We are happy to serve them in your room. In this case, the food and drinks served are charged after consumption. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg
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