Hotel - Mercure Hotel Panorama Freiburg
Mercure Hotel Mercure Hotel

Mercure Hotel Panorama Freiburg

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4.5/5 681 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 11  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star superior Mercure Hotel Panorama Freiburg you can choose between Standard and Privilege Rooms. All 86 rooms are newly renovated and air-conditioned. Cots are available on request. Your pet is welcome (for a charge of EUR 11 per night).

  • 86 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 1,931 reviews

Our guest reviews for Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 681 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Michael H. Couples - 15/04/2018
« A Hotel with a View and Good Taste »

We spent only one weekend night there. We found the room very comfortable and spacious, and the view of the city and adjacent hills quite beautiful. We found time to swim in their nice pool and to take in the view from the pool balcony, as well as our nice room balcony. In the evening, we went to dinner, and we tried their vegetarian menu. This is typically the most difficult to get right: very often these menus are the regular ones minus the meat. In this case, we were very much impressed by the care to create a tasty, different vegetarian menu. Naturally, there were many happy customers around tasting the meat and fish menus. We would definitely go back on our next trip to Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay - especially the vegetarian menu in our restaurant "Chez Eric". We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Anonymous Families - 10/04/2018
« Everything was perfect from beginning to end. A wonderful experience. »

An extremely relaxing experience where all our needs were catered for. The view, the setting, the little garden were lovely. The rooms were clean and comfortable. All the reception staff were professional, helpful and hospitable. The restaurant was exemplary both in the food and the service. The pool and sauna facilities were fabulous. The only thing which would have made the whole experience 100% perfect would be a kettle in the room to make a late night or early morning cup of tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. You are right - there is no kettle in our hotel rooms. You have the possibility to borrow one at the reception against a deposit for your whole stay. Furthermore, we gladly provide you all equipment necessary as well as a tea selection. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Sepehr M. Families - 10/04/2018
« Stress relieving and spontaneous »

The staff, the hotel buldings and environment itself and of course the Freiburg was amazing. The breakfast was awesome and we had many alternatives, it was cool that we could have go for a walk or just simply rest in the skyline of the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness of our whole team, the hotel and its environment as well as our abundant breakfast buffet. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Anonymous Families - 04/04/2018
« Relax and enjoyable stay »

Relax and enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., dear Mr. T., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Nigel A. Couples - 29/03/2018
« A very relaxed and comfortable stay. »

The service was top class. Wonderful views of the city and an excellent breakfast. In particular we enjoyed the pool and sauna facilities, especially as it was possible to relax there until midnight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Anstey, dear Mr. Anstey, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Fred Business - 29/03/2018
« Very relaxing experience »

Comfortable room, good choice and excellent food, attentive staff and views to die for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Coggin, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the comfort of your room, the attentiveness of our whole team, the unique view across Freiburg and the surrounding area as well as the quality of the food served in our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the missing tea/coffee making facilities in our hotel rooms. You are right - there is no kettle or coffee machine placed in our hotel rooms. You have the possibility to borrow a kettle and all equipment required for your whole stay at the reception against a deposit. Also we gladly provide a selection of different teas. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Cynthia Business - 27/03/2018
« Excellent »

staff was very friendly and helpful. rooms were very clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness and helpfulness of our whole team as well as the cleanliness and the comfort of your room. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Jan Couples - 26/03/2018
« Great hotel for weekend break »

We had a great time in the hotel and enjoyed the walk through the forest to Freiburg, very relaxing. The hotel has a nice swimming pool and spa area and the rooms are spacious and clean. Breakfast on the Sunday was overbooked, we had to wait like 20 minutes before seated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. v., dear Mr. v., Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and if needed have to be optimized. It is a great pleasure for us to read that you had a great time in our hotel and that you enjoyed your stay - especially our swimming pool and sauna area as well as the size and the cleanliness of your room! At the same time, we deeply regret that you had to wait 20 minutes before seated for breakfast on sunday and want to apologize for this fact! Depending on the booking situation it is possible that bottlenecks exist for a short time - especially for the main breakfast time and in winter - when the terrace cannot be used for breakfast. We are looking forward to welcome you again for another occasion. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Ed M. Business - 26/03/2018
« We have stayed here many times in the last ten years. »

The Panorama is like home. Our visits are always around work so we are always coming and going. There are many highlights but the one we appreciate most is the peace and quiet up on the hill. The staff and the service is exemplary. Without asking they go above what we are expecting. The breakfast buffet is delicious and has many options for whatever needs you may have. The restaurant produces gourmet dinners. Are there negatives? Of course, but they are minor. The bathrooms are somewhat small. The usable space is in the rooms. Parking can be a challenge, but you will find a space. These are all little things. We will continue to come to the Panorama as long as our business takes us to Southern Germany. Maybe sometime I will come just as a tourist!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for your excellent evaluation! It is a great pleasure for us that you are part of our loyal guest for many years. We are really glad to read that you recently had again a great time with us and that you enjoyed your stay. For your future stays we have noted the reservation of a parking place for you! See you next time! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Abdulrhman Solo - 20/03/2018
« Great place to take some relaxing attitude »

Every this was great , but the point is the food I don’t like it actually . The others is perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for your evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. At the same time we deeply regret, that our food offer did not meet your expectations. Please do not hesitate to communicate your wishes concerning this subject within your next visit directly on the spot so that our kitchen team can make its best to consider them. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Pekka K. Couples - 18/03/2018
« Good and friendly service »

Parking places should be increased. There is not proper place for dogs to make there needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., dear Mr. K., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service and the friendliness of our whole team. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the parking situation. We offer free parking for our hotel and restaurant guests directly at the hotel and along the access road to the hotel. Few places can be reserved in advance on request and availability. For your next visit we have already noted the reservation of a parking place for you. Within your visit you had a bathroom with bathtub. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. Within the last renovation we have also considered to enlarge the bathrooms. This would have had the consequence of the loss of the balconies and terraces. For this reason we have decided to renew the outside areas of each room for the well-being of our guests and to maintain the size of the bathrooms! We are looking forward to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Charan Solo - 11/03/2018
« Great view from the room but very limited parking space »

Great view of Freiburg old town from the room. Balcony is connect all rooms on the same floor so a bit awkward but in general is ok. Expect bigger room as location is up on the hill out of town and should have more parking space. 17€ Breakfast is too expensive compare to other property and the variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and if needed have to be optimized. You are right - our balconies are not separated completely from each other due to fire protection requirements. There must be an additional escape route in emergencies over the balconies. In summer there are placed orange trees for more privacy. For our hotel and restaurant guests we offer free parking. Depending on the booking situation it is possible that there is no more parking available near the entrance. You have always the possibility to park your car short-term in the rondell directly at the entrance to load or unload it. We gladly help you with your luggage on request and finding a parking place. For our abundant breakfast buffet we allow us to charge € 17,00 per person and day. This price includes all cold and hot food and beverage presented on the buffet. Coffee specialties are served directly at the table and are included in the price, too. We are looking forward to welcome you again very soon. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
C.m.lloy Couples - 14/02/2018
« mr L. »

As always, the service was great, but the process of booking a double room online which shows a great price and when you arrive you realise that you have a double room for one person, not two, is disheartening. It is the second time that this has happened and is not something I have ever come across anywhere else. I will try to remember that a double room with you is priced for one person, but it is disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lloyd, dear Mr. Lloyd, Thank you for taking the time to share your feedback about your stay in our hotel. We are really pleased that you take part of our loyal clients. If you book your stay online you can book a double room for two persons or a double for single us which is visually displayed by figures. Please do not hesitate to book your next visit directly by Mail or phone in the hotel so that we can advise you in detail. We hope to welcome you back to our hotel very soon! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Mr N. F. Couples - 13/02/2018
« Extremely well managed and superbly staffed hotel with excellent ammenities and location. »

This is our 7th year at the Hotel Panorama. Every occasion the extremely polite and professional reception staff make for an uneventful and warm welcome. The room was very well presented as was the Wellness. The Dinner on our first night was excellent with well informed and polite staff. Well done Panorama. I ask in advance for the same room and reserved parking, this request is always honoured. The reception staff should be complemented on their customer awareness and absolute curtious service. I would wholly recommend the Panorama Hotel to any of my family and colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Faulkner, dear Mr. Faulkner, Thank you very much for your excellent evaluation and your recommendation! It is a great pleasure for us to read that you are part of our loyal guests and that you had again a great time with us and that you enjoyed your stay. We are looking forward to welcome you soon again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Alan Couples - 03/02/2018
« Exceptional Service »

From our arrival, the staff went out of their ay to make our stay a great experience. No request, and we had a few, was too hard. There was always a friendly willingness to ensure that we were completely satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., dear Mr. N., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Dieter P. Friends - 31/01/2018
« Service and hospitality at its best »

I organized für my wife a birthday party weekend at the Hotel. From the start I had only positive experience, everything went perfect - planning, Arrival, Event, Stay, Breakfast, Service, Atmosphere - EVERYTHING.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Peters, dear Mr. Peters, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay on the occasion of the birthday of your wife. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Md Business - 28/01/2018
« No regrets to choose this hotel... »

High feel-good factor; very freindly and attentive staff; clean rooms with nice panorama...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness and attentiveness of our whole team as well as the cleanliness of your room with a unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Vika Couples - 17/01/2018
« our favorite weekend hotel »

We really enjoy this hotel. It is perfectly situated: on the edge of the forest, wonderful for hiking or biking, or a good walk into town, yet it is far enough away that it is quiet and relaxed. The sauna and pool are fantastic, the staff professional and friendly and the breakfast is one of the best of any hotel in which we have stayed. The rooms are spacious, clean and very comfortable, with a beautiful view from the balcony. If mountain bikes were available to rent (though there are bikes) it could easily be marketed as a sport hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., dear Mr. W., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
P. Couples - 14/01/2018
« Perfect stay »

Nice room with all amenities. A little bit cold. Very good restaurant, I can only recommend it to anybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., dear Mr. P., Thank you very much for your evaluation and your recommendation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. At the same time we thank you for your comment about the safe in your room. We will immediately inform our technician to check it. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

TripAdvisor review
Family - 14/01/2018
« Great choice for the money »

This hotel offers great vacation away from the usual stresses. Just a pleasurable and well-deserved place. One can always moan and maybe restaurant should offer more local specialities because here you do not come to eat chilli or pizza. Just saying, for the Black Forest Cherry Cake cake, they should find a better supplier, the cake they offer is not Black Forest Cherry Cake, it is a disaster. This hotel can always be recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 971alarim, Thanks a lot for your great evaluation and recommendation! We are really pleased to read that you enjoyed your stay in our hotel! Futhermore we thank you for your comment about our black forest cherry cake. This cake is made - like all the other cakes we offer - in our own "Pâtisserie". We will immediately inform our "Pâtisserie" department about your comment. We are looking forward to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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