Hotel - Mercure Antibes Sophia Antipolis Hotel
Mercure Hotel Mercure Hotel

Mercure Antibes Sophia Antipolis Hotel

4.0/5 493 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Other sports activities
    • Billiards/Snooker
    • Boules/petanque
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 19:00-24:00
    • Opening hours : Week-end 12:30-14:00 19:00-24:00

Business services

  • 11 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Rooms with a truly modern design, some in Provençal colors

  • 107 rooms
  • 100 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 3 family rooms
  • 18 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,622 reviews

Our guest reviews for Mercure Antibes Sophia Antipolis Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 493 reviews
Astrid S. Business - 13/08/2018 AccorHotels certified review
« I had a very pleasant stay, very nice staff and a wonderful room. »

Lovely room with nice AC and TV, friendly and helpful staff. Service at breakfast could be a bit improved - refilling/renewing food that has gone out took some time.

Frank V. D. A. Business - 09/08/2018 AccorHotels certified review
« Very nice hotel in great location »

Really very nice and I had a comfortable stay. Only 2 points of concern: - Bathrooms need to be modernized. Showers in a bathtub are inconvenient and no longer reflect customer requirements. A shower with level flooring is sufficient. - The new reception concept does not work and is confusing. I am not asking for an old fashioned reception desk but I see the staff struggling by processing check in and check outs on a smartphone.

Our hotel has responded to the review
Our hotel has responded to the review

Hi, We very much appreciate your comments regarding your stay at the Hôtel Mercure Antibes Sophia Antipolis. It is always a pleasure to receive positive feedback. We have two types of bathroom : with bathtub and with shower. We try to satisfy all our customer and we have to propose rooms with bathtub. Don't hesitate to note on your booking your preference about the bathroom. We change the reception afetr our renovation. Our receptionist come to you with a smartphone to make your check-in. For the customer, it is faster and simply. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Antibes Sophia Antipolis

Fadi &. H. Couples - 08/08/2018 AccorHotels certified review
« nice stay overall »

this is the second time we stay in the hotel (the 1st it was in summer 2016). the newlook for the lobby/bar is so cool: we havent seen it yet elsewhere. as for the room service if the staff doesn't change the sheets during the guest stay at least they should change the pillowcase (it makes a difference sleeping on a fresh one every night). no safety box in the room and its important to bring back this necessity please. . the shampoo/body-wash ran out and the hotel couldn't refill it up (they told us they're waiting for the order to come, meanwhile they didn't supply the small tubes of shampoo and body-wash, they gave us instead the body-lotion tube "duh"). the breakfast is just ok (nothing fancy, no omelette {other hotels do offer omelette on request}, croissants doesn't even look like a real french croissant you find in french bakery {they're size is big}). the restaurent food menu and prices were surprisingly very good (the first time we tried to dine in and we loved it). the lobby staff were extremely helpful (specially Celine), and the bartender Xavier is super-duper cool (my wife and i adored their personalities and their professionalism, individuals like them makes the whole difference during your stay, thank you guys we really appreciate all interactions with us). overall we stayed for a full week there and we enjoyed our stay and we do recommande hotel mercure antibes sophia antipolis, with love and respect from canada.

Our hotel has responded to the review
Our hotel has responded to the review

Hi, We very much appreciate your comments regarding your stay at the Hôtel Mercure Antibes Sophia Antipolis. It is always a pleasure to receive positive feedback. I will share your comments with our team. We note your remark about the cleaning of your room and accept our apologies for this disagrement. With hotel which is fully, the service could be more longer but it have to be done. We appreciate that you like our new concept of the hotel with a decoration more design and modern. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lee W. Business - 04/08/2018 AccorHotels certified review
« Problematic »

It seems like the hotel is understaffed, especially on the cleaning side, and now you just use inexperienced younger staff. Twice the bin in my room wasn't emptied. My bed was never properly made. The covers were put in place, but the sheet underneath was never straightened. Once my room was not even cleaned by the time I got back to the hotel at 5pm, despite me hanging the 'Please make up my room' sign on the door at 7:30 am. On advising reception, there was no sign of an apology, just that it would be done shortly. The new check in desk is ridiculous. Please make a bigger desk again. The staff sit in normal chairs and you have no idea who is staff or not. The live bands in the hotel were just an irritant and added nothing to the atmosphere. If you have bands, they need to be good and finish as a reasonable time. Every time I stay at this hotel, it just seems to get worse.

Our hotel has responded to the review
Our hotel has responded to the review

Hi, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Antibes Sophia Antipolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will mobilize all our staff for this experience don't repeat again. We propose, on our scene inside and outside, different kinds of concert and we regret that this one didn't please you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 02/08/2018 AccorHotels certified review
« A comfortable friendly hotel close to the business park »

As always the Mercure was comfortable, staff were helpful and friendly, and I enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Hi, We very much appreciate your comments regarding your stay at the Hôtel Mercure Antibes Sophia Antipolis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 31/07/2018 AccorHotels certified review

Room is perfect but we went there twice and twice we found it extremely noisy. First time there was a birthday celebration and could not sleep until 2am and second time a band was playing at diner time and volume was incredibly high to the point we could not hear each orhers while talking. In both occasions we were not informed that there might be some noise. If we knew for the band we would not have had diner there as noise stoped at 22:00.

Mina Business - 30/07/2018 AccorHotels certified review
« Good staff but needs refurbishment »

It's my second time and the staff is always really nice and professional, however the rooms need to be refurbished, it's not for me a 4 star rating hotel.

Nasser L. Business - 24/07/2018 AccorHotels certified review
« Worst stay ever in this Hotel!! »

As a gold member of Accor, I always prefer to stay at Mercure Sophia Antipolis for my business trip. And this time, many of our team's member choose to stay for the workshop here in Mercure Sophia. Our office is somewhere in Sophia office main site and we decided to host the workshop in Mercure Sophia for a couple of days during during our 2-weeks team workshop. On Friday 13th of July while I was about to drive my car off from the hotel to our office, our car was getting dirt by the bird's poop so I managed to clean it over but my hair and shirt were also got dirt by that. So I decided to go back to my room and clean myself. I placed my bag with my friend at the lobby of the hotel while I washed myself. After 5 mins of my wash, my bag got stolen from the lobby by 2 guys which are not the guest of that hotel. Inside my bag, there are lots of valuable stuff like -> 800€ cash, company’s laptop, passport, ID cards, car key, gold and etc which altogether could cost more than 4000€) My bag got stolen by two people who simulated the bird's poop scene and it was stolen from the LOBBY!!! of the HOTEL!!! Two of the policemen came over and took the video clips of the hotel’s surveillance cameras in which the policemen couldn’t even trace any clue from that poor quality pictures the hotel provided. Then we went with one of the hotel’s car to the police station to file the complaints and to get the statements. Because of this incident that happen in your hotel, I need to extend my stay for another 2-nights in order to catch the Monday’s train in order to re-issue my temp. passport at the embassy in Paris and for that I have to pay for another additional nights my own in which I have NOT receive any proper responsibility from the hotel or any other help or complimentary from the hotel "AT ALL"!!! I only received their excuse saying that “ we thought those 2 are your friends” Is this what we can expect from your 4 -Stars Hotel that I was always fully trust?? I will surely raise this to our Company as well as publicize as I think it could be useful for those who plan their stay in TripAdvisor if this is the best effort your hotel can do for us!!?? Apart from this bad experience I had with your hotel, I have also experienced a poor room cleaning services such as No plastic bag replenishment on the dust bin, Liquid soap, iron and iron table( i need to ask for it every morning eventhough the frontdesk has already noted down that I wanted to keep the iron in my room for my morning usage but nevertheless it kept disappeared. Worst of the worst quality of services and poor Security Quality I ever had in my life. Are we deserve this?? Think if this happens to you? Regards, Nasser L.

L C. Business - 05/07/2018 AccorHotels certified review
« parfait »

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Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Antibes Sophia Antipolis. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Nous notons tout de même votre remarque sur le petit-déjeuner et essayerons d'améliorer ce point. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Michael K. Business - 05/07/2018 AccorHotels certified review
« The same »

I like the new young and modern outlook of the bar/reception area. I have a problem understanding why the breakfast area and buffet has not been refurbished and improved..... The breakfast is quite expensive compared to what you get..... Take a look at the breakfast at Golden Tulip Sophia it has much more value for money !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Antibes Sophia Antipolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are glad that you appreciated the new decoration of our recently-renovated hotel. We are sorry that the breakfast didn't meed your exepctations. On this day, the hotel was fully booked, which probably slowed the refurnishing of the buffet. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 19/06/2018 AccorHotels certified review
« Low quality room »

The room was smelly with some broken furniture. They were not even fixed after I made the request of it. Service was decent with a nice bartender.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Antibes Sophia Antipolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With your comment, we will be able to improve our service and our quality. Our staff will check the room in which you slept and we will fix it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Helena Business - 15/06/2018 AccorHotels certified review
« Late arrival and early departure »

Didn't see much but was a bit confused about the no check-in desk and the same at check-out. still not recieved my receipt

Joaquin Business - 15/06/2018 AccorHotels certified review
« Not bad »

I stayed three nights and check in was quick, check out was even faster, the bill had a mistake but was corrected very quickly. I usually have a bottle of water in the room when I come to this hotel but this time I did not have it (I don't know why). But overall the hotel is nice, room is OK and the lobby is quite comfortable and you can enjoy a drink at night if there is good weather.

Anonymous Business - 15/06/2018 AccorHotels certified review
« Perfect stay, in a perfect room »

I requested a room with pool view and got a beautiful room towards the pool with terrase. Perfect and easy checkin and out. Every stay gets better and better.

Our hotel has responded to the review
Our hotel has responded to the review

Hi, We very much appreciate your comments regarding your stay at the Hôtel Mercure Antibes Sophia Antipolis. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have now rooms with terrace and a view on the garden and the pool. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Robert L. Couples - 10/06/2018 AccorHotels certified review
« Quiet and comfortable »

A little surprised at the alterations made since our last visit two years ago, and the new way the hotel is administrated.

Our hotel has responded to the review
Our hotel has responded to the review

Hi, We very much appreciate your comments regarding your stay at the Hôtel Mercure Antibes Sophia Antipolis. It is always a pleasure to receive positive feedback. We have made some renovation in the hotel and mostly in the hall. The design is more modern and profitable to the calm. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kevin P. Business - 02/06/2018 AccorHotels certified review
« Tired room and caring charges »

The room was tired looking. Poor that you only give 1 bottle of water vs a bottle of water every day. I was chaged for breakfast for every day, but I did not have any breakfast (not the first time, is this a tactic?)....not happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Antibes Sophia Antipolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I asked to my colleague and you have been refund for your breakfast but accept our apologies for this disagrement. Our policy for bottle of water is 1 bottle for the stay. You can ask to the bar un glass of water free. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Steve M. Families - 29/05/2018 AccorHotels certified review
« Refurbished »

Known hotel outside Sophia with a much improved interior lobby, although rooms remain basic. Room descriptions are misleading A room described as a double and a single bed should not result in a room with a camp bed !!! Very misleading On line check in worked but so far no final bill statement with reconciliation to pre payment taken when on line booking initiated. >50euro overcharge. Hotel promises final bill to be sent within 24 hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVEN M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Antibes Sophia Antipolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our room for 3 person are composed with 1 double bed and 1 sofa-bed as describe on our website. We are really sorry if these type of room did not satisfy you. For your bill, I inform our reception to send you it, you will receive it soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 28/05/2018 AccorHotels certified review
« invoice problems every time »

Every time a problem with the invoice resulting in at least 2-3 calls to expalin what they need to fix. Invoice either not sent, or sent with mistakes or missing VAT number.

Anonymous Business - 24/05/2018 AccorHotels certified review
« Very good »

My stay was very good.

Anonymous Business - 24/05/2018 AccorHotels certified review
« suprising »

Surprising lounge/bar/restaurant/stage. Good music, good-looking setting. Very positive. The room is just ok. No plug for PC on table nor phone on nightstand.

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