Hotel - Novotel Andorra
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Novotel Hotel

Novotel Andorra Hotel

Prat de la Creu s n 
  ANDORRA LA VELLA
ANDORRA

605 reviews
TripAdvisor Rating Based on 605 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool (Nearby)
  • Fitness centre  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Hammam (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Paying, Nearby)
    • Solarium
    • Tanning salon (Paying, Nearby)
  • Hard tennis court  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 08:00-23:00
    • Opening hours : Week-end 08:00-23:00
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 28 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 83 family rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Computer
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 775 reviews

Our guest reviews for Novotel Andorra

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 605 reviews
AccorHotels certified review
Tourist Families - 21/07/2017
« Quite good »

- The room was right, but the bathroom needed full renovation. - Air conditioned was perfect. - Free fresh water in the minibar was wonderful. - The pool, although in the building next to the hotel, was very nice. Also was the minigolf. - Staff was nice (except the receptionist in the afternoon, who was not very kind). - Parking was not very cheap (parking is not cheap in Andorra).

AccorHotels certified review
Viking Business - 15/07/2017
« Good location but Andorra Viela not my style »

-Much disappointed by the town ( just a shopping district); difficult parking and transport -Very nice room but ended up staying there mostly and working

AccorHotels certified review
John Friends - 09/07/2017
« Pleasant stay »

We had a pleasant stay in an excellent city-center location, with easy access and a very welcome underground car-park - with outside températures in the upper 30's. Room quality is reasonable as is the price ratio. Moderate prices for drinks (wines etc) make up for relatively expensive flat-rate buffet evening meal.

AccorHotels certified review
Betty Couples - 20/06/2017
« Andorra Shopping »

This is a lovely hotel w/underground parking and huge dinner & breakfast buffets.

AccorHotels certified review
Alari M. Friends - 12/06/2017
« Another unpleasant experience from Novotel. »

This was our third stay in the Novotel in the last five years. We booked the hotel in the hope that maybe the level of service has improved and meets our expectations, but unfortunately, we had to be disappointed. A couple before us could immediately check in while we should wait 2 hours. Any explanation. After failed check-in we wanted to make a break and decided to order in hotel the bar tea and coffee. The lady in the bar was not able to understand any word English and it was extremely difficult to explain what we want. Finally she understood what we want and started to prepare our order. During that one young man came to the bar and they started a conversation, that took time. The tea was already cool when we got it to the table. They just forgot that we are waited there. Words such as, thank you, please etc., are for the Novotel staff foreign words and instead of the polite greeting in the reception, the hotel guest hear the question, whether you have a credit card or I do need your credit card. There were any Meny in English at that moment in that hotel and therefore we gave up the idea to visit the hotel's restaurant. After we´ve seen several other persons in the reception and unfortunately they were not able to understand any word in English. The Wi-Fi in the hotel is on the level of the 90s and extreme slowly. The young lady in the reception explained afterward that for the parking we will be charged extra. Seems that Novotel management does not understand the situation and ignore that at least 70% of the Europeans do not speak French and Spanish, the most common language of communication in Europe is still English. Rude and impolite service in the receptions is already a tradition in Novotel hotels and a guest has to be ready for that. Thanks to God, that we have internet, and I'm willing to spend my time to make the Novotel famous / in the negative sense /.

AccorHotels certified review
Trevor Couples - 08/06/2017

Great room. Great Location. Added bonus that we could use the Spa facilities in the adjacent Mercure Hotel.

AccorHotels certified review
Paul Solo - 05/06/2017
« Great hotel in the city centre »

Friendly and professional staff, from the car park attendant ,receptionists, and restaurant staff, made me feel welcome during the whole of my visit. Beautiful hotel,spacious rooms and public areas, I really hope I can return sometime .

AccorHotels certified review
Anonymous Couples - 04/06/2017
« Not Accor Standards  »

I was surprised when i checked in as the front desk wanted me to sign without telling me what was that for...additional charge for parking apparently. Overall for the bedroom no 322 is below Accor standard.. with an old split system and the bathroom is old mixed with new?? The hair dryer was very dangerous because the bottom of the handle was super hot!!! Caution for the hotel to look at this problem! Can't find toothbrush which I expected it will be provided. The tv was located in the middle of the room which we need to look to the left at all time as the bed was on the right of the room. Curtain can't be closed so there was a gap in between of the curtain.. so not really have a great time at this hotel

AccorHotels certified review
Adrian Couples - 22/05/2017
« Excellant »

Nice hotel, attentive staff, good location.

TripAdvisor review
Couples - 20/05/2017
« Our visit to Andora »

Staff where very helpfully especially has had got the dates wrong, they found us a room. The only disappointed was that the restaurant was self service and after a long day we did not feel like going out, the food choicetc was good but because not many people in was not has good as fresh cooked . All the staff where very pleasant and helpfully and we wouldrecomend the hotel for a stay in Andora

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H; I'm grateful for the time that you dedicated to leave us these comments so positive that motivate us to continuing offering an exclusive and impeccable service. I will have the pleasure of sharing these notes with the whole staff of Prestigi Hotels. Thank you once again for your wonderful comments... We wait to be able to serve you in our hotel again.

AccorHotels certified review
David H. Couples - 19/05/2017
« Our stay »

The staff where very friendly and helpful especially as we turned up on the wrong day, they managed to find a room for us. All the staff where very friendly the room was very nice and up to the standard we would expect. The only disappointed was that the restaurant was self service and we prepare to have waiter service for dinnerrors, this is why we hav3 marked it lower, the food was very good though the problem was that there where not many people in sour it was standing to long. We would recommend the hotel if you want to stay in the center of Andora

AccorHotels certified review
Anonymous Solo - 14/05/2017
« Good experience  »

Decent clean rooms

AccorHotels certified review
Anonymous Families - 03/05/2017

Excelent rooms, extreme confort, nice hotel to stay

AccorHotels certified review
Anonymous Families - 13/04/2017

very nice

TripAdvisor review
Family - 01/03/2017
« RECEPTION MANAGER »

I call them and email before I came , they charge me for a no-show but did have to wait until 3 pm to get my room??? did they sell it 2..? Beds are very unconfortable Its impossible to work with their wifi They took my bottle of champagne from room ( that I bought at their bar) and try to not replace it ... they first ask 4 times if it was sure that I order from their bar( I had the receip!) then try to give me another brand cheaper and say they do not sell the one I say they took from my room( but too bad for them I took a pic!!!)

AccorHotels certified review
Anonymous Families - 27/02/2017

NOT POSSIBLE TO COMMUNICATE WITH THE MANAGER!!! RECEPTION AND ROSER WOULD NOT LET ME TALK WITH THE HOTEL DIRECTOR NEVER EXPERIENCE SUCH AN HORRIBLE STAY VERY BAD PEOPLE

AccorHotels certified review
Anonymous Families - 31/12/2016

Perfect

AccorHotels certified review
Anonymous Business - 11/11/2016

It's the 9th time I guess in this hotel , all ok , improve little by little , good , but same problem as usual: they forget again my membership points after I check out . One week , I still wait my points .

AccorHotels certified review
Anonymous Solo - 07/11/2016

EStupendo

AccorHotels certified review
Anonymous Couples - 06/10/2016

Great place to stay, nice staff, good size rooms, nice large bed. Have been before. First class service. No problems at all.

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