Novotel Andorra Hotel 4 stars

TripAdvisor rating 4.0/5 778 reviews
Novotel Andorra
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Room 1

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Hotel extras

  • Two swimming pools, hammam and fitness room, sauna and whirlpool bath

  • Three restaurants, regional cuisine and brasserie

  • Three meeting rooms for your business trips

  • Ideal location for sporting and mountain activities

  • Comfortable rooms with WIFI

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Beauty salon
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Hard tennis court (Nearby)
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Andorra

Prat de la Creu s n

andorra la vella
andorra

Tel: +376873603

Fax: (+376)87/3653

Contact email

Check-in from 14h00

Check out up to 12h00

  • EUROLINES :   06

  • By plane

    BARCELONA DEL PRAT At 200km / 124 miles

GPS :42.507637, 1.527409

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with one double bed and one sofabed

  • Max. number of persons: ‌4
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LA BRASSERIE

Type of cuisine: null

EL GRILL

Type of cuisine: International

Lunch

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Dinner

20:00 - 23:00

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EL JARDI

Type of cuisine: International

Dinner

20:00 - 23:00

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LA BRASSERIE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
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  • Fri
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WI-FI

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
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  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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WINSORD

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
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  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 252 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Novotel Andorra

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,617 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

778 reviews

A beautiful and comfortable place to stay

Customer review rating 4.2/5

Pamela Solo - 07/07/2019 AccorHotels certified review

As this was my very first visit to Andorra (and only for one night), Novotel Andorra was just right. The reception staff was welcoming and extremely helpful. Not only was my room beautifully furnished, I had a fine view of central Andorra surrounded by its majestic mountains. In a word, the breakfast selections were "generous" and elegantly presented. A fine hotel in all respects and one where I felt special and well cared-for.

Customer review rating 4.2/5

Anonymous Friends - 24/06/2019 AccorHotels certified review

Overall this was a good stay. However two items to call out. The 1st was having to pay a per motorcycle fee to park when we only took up one space. The bathrooms need updating

Spa included is good

Customer review rating 4.2/5

Bcnand19 Couples - 15/06/2019 AccorHotels certified review

Spa included in price is very good idea Breakfast buffet amazing Buffet from Mercure could be better !!

Great location, excellent service, helpful staff

TripAdvisor rating 4.0/5

ALMAIO Family - 29/05/2019 TripAdvisor review

Easy to access with convenient parking, rich breakfast, family friendly with multilingual staff everywhere, clean and comfortable. We had a great view to the river and to the mountains. Would certainly stay again and I highly recommend it.

Exquisit hotel :)

Customer review rating 4.2/5

Rene Solo - 12/05/2019 AccorHotels certified review

Nice room and very good breakfast buffet.

Good

Customer review rating 4.2/5

Raquel Couples - 12/05/2019 AccorHotels certified review

Just good

Mr Khan

TripAdvisor rating 4.0/5

Ikhan0 Family - 02/05/2019 TripAdvisor review

The hotel was nice and clean. It was located close to town and we enjoyed our stay here. The only drawback is the internet was very bod upstairs in the rooms. Downstairs in the lobby near the reception it was fine. the swimming pool and gym were in mercury hotel which were next door.

Dear Mr. Khan: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. We are going to notify to the corresponding Department your evaluation of our Wi-Fi network. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards. Maxi Guaglianone

Very good

Customer review rating 4.2/5

Paulo Families - 24/02/2019 AccorHotels certified review

Pleasent, staff very kind

Estimado Paulo: Muito obrigado e até a próxima. Atentamente. Maxi Guaglianone

great spot in Andorra

Customer review rating 4.2/5

Anonymous Families - 19/02/2019 AccorHotels certified review

convenient, very well located, great having the chance to enjoy the spa, superb breakfast. Excelent human Team all over the hotel

Dear Daniel: Thank you for chossing us and for share your kind review. We hope to see you again very soon. Best regards. Maxi Guaglianone

Perfect

Customer review rating 4.2/5

Anonymous Couples - 07/12/2018 AccorHotels certified review

The Hotel overpass my expectations

Dear Josep: Thank you for your kind review and for choosing us. We hope to see you again very soon. Best regards. Maxi Guaglianone

Comfort Bed

Customer review rating 4.2/5

Bruno Couples - 14/10/2018 AccorHotels certified review

Fresh smorgasbord dinner. Ultra clean throughout. Very friendly helpful staff. Great location. Underground private car park.

Dear Bruno: It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards. Maxi Guaglianone

Probably the best value hotel that I have experienced

Customer review rating 4.2/5

Geoff Solo - 11/09/2018 AccorHotels certified review

My stay was a delight from start to finish. Painless Parking, friendly staff, high quality features and excellent buffet meals. Particularly enjoyed the free spa and convenient location.

Dear Geoffrey: Thank you for sharing your nice comment with us. We are pleased to know that we have been responsible for providing you an excellent stay. It is simply the result that we look forward to with every guest who visits us. We love to know that you enjoyed our facilities, services and culinary offer. You can rest assured that we will share your comments with our team. It was a pleasure to have you with us and we look forward to welcoming you again in a not very far away stay. Best regards. Maxi Guaglianone

Good, not great as in other occasions

Customer review rating 4.2/5

Anonymous Families - 09/09/2018 AccorHotels certified review

Fine, though I found less enthusiastic personnel than other times. One of the maitres was really unpleasant. Toilet paper provision was so short we decided to hide a roll each day in order to not to have to ask for more. The shower tube leaked (only when water was running, but definitely needed some repair). I really think carpet was clean but way less than visually clean. We were given 3 welcome drinks and when I asked for a single one the waiter took the whole ticket and there were no more... nothing really serious, but not as good as other times.

Dear R.: We apologise for discontent and met disappointment. Be assured that we will forward your precious opinion with the concerned departments, those who take measures adapted to assure the quality of service for which our clients wait and deserve. Best regards. Maxi Guaglianone

Treated like a fool

TripAdvisor rating 4.0/5

pierre p Business - 25/08/2018 TripAdvisor review

I usually enjoy staying in this hotel (good location and friendly staff) but had a very bad experience this time with Ferran, the reception manager.Asking if I could, as usual, leave my car in the hotel parking for a few hours after check out, I was told that it was full and that I had to remove my car from it. When I insisted, I was told that it would cost me 22 euros to keep my car In. In other words, there was room in the parking after all !Total lack of respect, especially to a many times returning (and Silver) guest !

Dear Customer: The Silver card offers you a few privileges on the room but not on the parking. According to a conversation maintained with the Reception Manger, you requested to leave its your till 5:00 PM . He explained we can't offer that service for the high occupation level unless paying another night of parking. Recepction informed to me you leave your car until 1:00 PM without any supplement. We are sorry for not having fully satisfied your request. Best regards. Maxi Guaglianone

Very unhappy

Customer review rating 4.2/5

P. S. Business - 24/08/2018 AccorHotels certified review

I am Silver and I have come to your hotel for many years and always appreciated it for its location and accommodating personnel. This time however, I was very upset by Ferran, your reception manager, who told me that there was no parking slot available anymore in the garage as I asked for the possibility to leave my car stay in it for a few more hours after check out, as you usually kindly let me do, to then ask me for 22 euros when I insisted, meaning that there was room indeed in the garage ! I hate being treated like a fool !

Dear Mr. S.: I transcribe the answer that I have already given to you in another website: The Silver card offers you a few privileges on the room but not on the parking. According to a conversation maintained with the Reception Manger, you requested to leave its your till 5:00 PM . He explained we can't offer that service for the high occupation level unless paying another night of parking. Recepction informed to me you leave your car until 1:00 PM without any supplement. We are sorry for not having fully satisfied your request. Best regards. Maxi Guaglianone

fine

Customer review rating 4.2/5

Carles C. Families - 16/08/2018 AccorHotels certified review

normal

Simple housing

Customer review rating 4.2/5

Anonymous Solo - 12/08/2018 AccorHotels certified review

Air con was very noisy. Checking in took long. WiFi barely worked. Very annoying parking.

Dear Jason: We apologise for discontent and met disappointment. Be assured that we will forward your precious opinion with the concerned departments, those who take measures adapted to assure the quality of service for which our clients wait and deserve. Best regards. Maxi Guaglianone

Not meeting the standards of Novotel around the world

Customer review rating 4.2/5

Erin Families - 01/08/2018 AccorHotels certified review

It was awful to say at Novotel in Andorra. Overall, the hotel did not meet the standards of Novotel around the world. First, the employees were very unfriendly and not helpful. Sometimes, they are rude. They did not seem to know what they are supposed to do as hoteliers. Second, the hotel needs to be updated with all of their facilities. The bed was old, uneven and scrabble. The carper on the floor was old and got some stain. No slippers were provided. I would not recommend anyone to stay at the Hotel. I hope, the hotel can improve to meet the standards of other Novotel around the world.

Dear Erin: We apologise for discontent and met disappointment. Be assured that we will forward your precious opinion with the concerned departments, those who take measures adapted to assure the quality of service for which our clients wait and deserve. Best regards. Maxi Guaglianone

perfect

Customer review rating 4.2/5

Enric Families - 23/07/2018 AccorHotels certified review

comfortable room and delicious breakfast

Dear Enric: I feel pleased to know how much you enjoyed our Resort and room facilities, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and accomplish your every needs. I look forward to welcoming you in the near future in another relaxing experience. Best regards. Maxi Guaglianone

Nice hotel, parking is a must, no real pool

Customer review rating 4.2/5

N Y. S. Families - 22/07/2018 AccorHotels certified review

A dated room, all the hotel facilities are in the next door mercure and requires you to get out of the hotel door and enter the other one (and pay 2 euro in 2 eur coin) so the reason I took it (indoor pool for my daughters) did not exist. The parking is a must so add 20 eur to the price.

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