Hotel - Novotel Andorra
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Novotel Hotel

Novotel Andorra Hotel

Prat de la Creu s n 
  ANDORRA LA VELLA
ANDORRA

637 reviews
TripAdvisor Rating Based on 637 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool (Nearby)
  • Fitness centre  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Hammam (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Paying, Nearby)
    • Solarium
    • Tanning salon (Paying, Nearby)
  • Hard tennis court  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 08:00-23:00
    • Opening hours : Week-end 08:00-23:00
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 28 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 83 family rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Computer
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 982 reviews

Our guest reviews for Novotel Andorra

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 637 reviews
AccorHotels certified review
María L. Couples - 10/09/2017
« Correcto estancia »

Estancia comoda

AccorHotels certified review
Daniel K. Couples - 02/09/2017
« Architect »

Well, these is our first time in Andorra. We love it! We always like to stay with Novotel. The Hotel is lovely and nice. Love the location, however the parking is a bite crazy. We'll be back in near future. Thank you for makings us feel at home.

AccorHotels certified review
Artem K. Families - 30/08/2017
« Not sure that we will be back to Novotel Andorra »

We really liked the hotel & However, our first impression was really smushed when we were treated "cabrones" by the garage attenant! Really nice way tho great hotel guests!

AccorHotels certified review
Anonymous Couples - 30/08/2017

Only one issue: the pillows are really tough and not confortable at all.

AccorHotels certified review
Maria T. P. A. Families - 17/08/2017
« satisfied with one problem »

Everything was alright at the hotel, we just had an incident during our stay. While our kids were playing at the hotel's playground monitored all the time by my husband and myself, one of my children went down the slide to land on the floor and hit himself on the forehead really hard. The problem is that at the end of the slide there was supposed to be a ball pool (full of plastic balls) to smooth the fall, instead there were a couple of plastic balls so the end of the slide was half metre from the floor, as a result my 5 year-old boy had a horrible hit. The maintenance of the ball pool is very poor. The children playground is not well mainteined.

AccorHotels certified review
Josep Solo - 14/08/2017

It wad fine. Just the WIFI was running realky slowly or many times, just cut off.., crazy

AccorHotels certified review
Graham Solo - 12/08/2017
« Good dinner buffet & great location »

As dogs are allowed to stay at the hotel too, I had to request a room change due to a barking dog in the room opposite! The staff arranged this quickly. Location was very central yet very quiet in the room (once I was moved to a non-dog yapping floor ;) Evening buffet was excellent each evening & value for money. Local bus stop just a few minutes from hotel.

AccorHotels certified review
Anonymous Families - 10/08/2017
« Outstanding! »

Lovely reception by your concierge Andreia.

AccorHotels certified review
Brian Business - 07/08/2017
« Brian »

A very welcome relief to arrive at a hotel where the staff were friendly and helpful and who understood customer service! A thoroughly enjoyable stay in every way and I would not hesitate to return, in fact I will -the next time I drive down to Spain.

AccorHotels certified review
Kleison Solo - 31/07/2017
« Estadia ID hostel »

Excelente

AccorHotels certified review
Oscar Families - 28/07/2017
« Andorra »

Estancia agradable

AccorHotels certified review
Chrustik Couples - 24/07/2017
« I'm not feel like customer. »

Beautiful town but not enough hotel care in Novotel. Receptionist - not care and polite. Parking very expensive only to noon next day and with complicated entry.

AccorHotels certified review
Luca Families - 24/07/2017
« Relax »

Hotel as Novotel quality, SPA and Kidden Garden, since Andorra in Summer has very few activities. Very good for relax and visiting the city I'm always happy to share my experience. But as Accor Member, I'll be happier if with my activity I can earn some points more (BestWestern Fidelity Program does it).

AccorHotels certified review
Virginie Families - 22/07/2017

Ras

AccorHotels certified review
Tourist Families - 21/07/2017
« Quite good »

- The room was right, but the bathroom needed full renovation. - Air conditioned was perfect. - Free fresh water in the minibar was wonderful. - The pool, although in the building next to the hotel, was very nice. Also was the minigolf. - Staff was nice (except the receptionist in the afternoon, who was not very kind). - Parking was not very cheap (parking is not cheap in Andorra).

AccorHotels certified review
Viking Business - 15/07/2017
« Good location but Andorra Viela not my style »

-Much disappointed by the town ( just a shopping district); difficult parking and transport -Very nice room but ended up staying there mostly and working

AccorHotels certified review
John Friends - 09/07/2017
« Pleasant stay »

We had a pleasant stay in an excellent city-center location, with easy access and a very welcome underground car-park - with outside températures in the upper 30's. Room quality is reasonable as is the price ratio. Moderate prices for drinks (wines etc) make up for relatively expensive flat-rate buffet evening meal.

AccorHotels certified review
Betty Couples - 20/06/2017
« Andorra Shopping »

This is a lovely hotel w/underground parking and huge dinner & breakfast buffets.

AccorHotels certified review
Alari M. Friends - 12/06/2017
« Another unpleasant experience from Novotel. »

This was our third stay in the Novotel in the last five years. We booked the hotel in the hope that maybe the level of service has improved and meets our expectations, but unfortunately, we had to be disappointed. A couple before us could immediately check in while we should wait 2 hours. Any explanation. After failed check-in we wanted to make a break and decided to order in hotel the bar tea and coffee. The lady in the bar was not able to understand any word English and it was extremely difficult to explain what we want. Finally she understood what we want and started to prepare our order. During that one young man came to the bar and they started a conversation, that took time. The tea was already cool when we got it to the table. They just forgot that we are waited there. Words such as, thank you, please etc., are for the Novotel staff foreign words and instead of the polite greeting in the reception, the hotel guest hear the question, whether you have a credit card or I do need your credit card. There were any Meny in English at that moment in that hotel and therefore we gave up the idea to visit the hotel's restaurant. After we´ve seen several other persons in the reception and unfortunately they were not able to understand any word in English. The Wi-Fi in the hotel is on the level of the 90s and extreme slowly. The young lady in the reception explained afterward that for the parking we will be charged extra. Seems that Novotel management does not understand the situation and ignore that at least 70% of the Europeans do not speak French and Spanish, the most common language of communication in Europe is still English. Rude and impolite service in the receptions is already a tradition in Novotel hotels and a guest has to be ready for that. Thanks to God, that we have internet, and I'm willing to spend my time to make the Novotel famous / in the negative sense /.

AccorHotels certified review
Trevor Couples - 08/06/2017

Great room. Great Location. Added bonus that we could use the Spa facilities in the adjacent Mercure Hotel.

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