Hotel - Novotel Andorra
Novotel Hotel Novotel Hotel

Novotel Andorra Hotel

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4.0/5 683 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Hammam (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Paying, Nearby)
    • Solarium
    • Tanning salon (Paying, Nearby)
  • Hard tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 08:00-23:00
    • Opening hours : Week-end 08:00-23:00
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 28 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 83 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Computer
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.2/5 AccorHotels Rating Based on 1,102 reviews

Our guest reviews for Novotel Andorra

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 683 reviews
AccorHotels certified review
Sergi Business - 02/02/2018
« Confortable »

Very good location, next to main street for shoping. I only was 1 day can’t enjoy their installations. In Mercure (nex to Novotel) fitness area is perfect with wellness pool. I will repeat next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio Vives Dominguez, We very much appreciate your comments regarding your stay at the Novotel Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Alfonso P. Business - 14/01/2018
« Old. Not too clean »

Old style. Bathroom old. Dangerous bathtub. Very dirty carpet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alfonso Puerto Martin, Thank you for taking the time to tell us about your experience at the Novotel Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Henry Solo - 27/11/2017
« Hotel needs renovation »

Hotel room was in bad shape. Lots of coloured stains on the floor carpet. Really needds renovation. Evening staff were not English speaking. Breakfast was great though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry Tengelsen, Thank you for taking the time to tell us about your experience at the Novotel Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Constantin S. Couples - 06/11/2017
« Nice experience »

Novotel Andorra was a more enjoyable experience than our last year stay in Mercure Andorra.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CONSTANTIN SECUI, We very much appreciate your comments regarding your stay at the Novotel Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Rodney Friends - 29/10/2017
« Considerable comfort in a good location »

Access to room fine: key card to door worked well.. Room pleasantly large, good view, bed comfortable but pillow too large: eventually I discovered a different pillow in a cupboard; generous desk and luggage storage space. Enough powerpoints. Bathroom adequate size, with shelf for personal items and hooks for towels and clothes. Plenty of channels on TV. Logging into WiFi easy, but every use required logging in again to accept “Terms of Use” – time-consuming and irritating, not suitable for a hotel of this standard. Breakfast buffet superbly generous and varied. Very good value when we were there, during the week in mid-October

Our hotel has responded to the review
Our hotel has responded to the review

Dear RODNEY M., We very much appreciate your comments regarding your stay at the Novotel Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Malcolm W. Friends - 29/10/2017
« Enjoyable stay »

Very comfortable accommodation, excellent breakfasts, good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MALCOLM W., We very much appreciate your comments regarding your stay at the Novotel Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Friends getaway - 24/10/2017
« Comfort with superb view »

The hotel is conveniently located between the old and new towns. The staff were friendly and helpful. Access to the room was fine: the key card to door worked well. I stayed in Room 237. The room was pleasantly large, with a good view; the bed was comfortable but the pillow was too large: eventually I discovered a different pillow in a cupboard; there was generous desk and luggage storage space and enough powerpoints. Bathroom was of an adequate size, with a shelf for personal items and hooks for towels and clothes. Plenty of channels on TV. Logging into WiFi easy, but every use required logging in again to accept “Terms of Use” – time-consuming and irritating, not suitable for a hotel of this standard. The Breakfast buffet superbly generous and varied. Very good value when we were there, during the week in mid-October

Our hotel has responded to the review
Our hotel has responded to the review

Dear RodneyfromLondon; Thank you for sharing your comment with us. We are pleased to know that we have been responsible for providing you an excellent stay. It is simply the result that we look forward to with every guest who visits us. We love to know that you enjoyed our facilities and services and culinary offer. You can rest assured that we will share your comments with our team. It was a pleasure to have you with us and we look forward to welcoming you again in a not very far away stay. Best regards,

AccorHotels certified review
Sebastian H. Families - 20/10/2017
« Ok »

Breakfast was good as well as the spa although it was in another building. Room was too hot and we couldn’t get the temperature any lower, ac was only heating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastian Hellsten, We very much appreciate your comments regarding your stay at the Novotel Andorra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnific journey with us.

AccorHotels certified review
María L. Couples - 10/09/2017
« Correcto estancia »

Estancia comoda

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Muñoz, Muchas gracias por su amable comentario. Nos alegra saber que ha estado a gusto en nuestro hotel y que hemos podido brindarle con una estancia agradable y placentera. Esperando poder recibirle nuevamente en nuestra casa, reciba un muy cordial saludo. Muy atentamente,

AccorHotels certified review
Daniel K. Couples - 02/09/2017
« Architect »

Well, these is our first time in Andorra. We love it! We always like to stay with Novotel. The Hotel is lovely and nice. Love the location, however the parking is a bite crazy. We'll be back in near future. Thank you for makings us feel at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel k. D., Thank you very much for choosing our hotel as host to your previous holidays. I'm glad to read that you have enjoyed our hotel and staff’s attentive service. I look forward to welcoming you in the near future in another experience. All the best,

AccorHotels certified review
Artem K. Families - 30/08/2017
« Not sure that we will be back to Novotel Andorra »

We really liked the hotel & However, our first impression was really smushed when we were treated "cabrones" by the garage attenant! Really nice way tho great hotel guests!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARTEM K., Thank you for taking the time to tell us about your experience at the Novotel Andorra. We apologies for discontent and met disappointment. Be assured that we will forward your precious opinion with the concerned department, who will take the measures adapted to assure the quality of service for which our clients wait and deserve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Couples - 30/08/2017

Only one issue: the pillows are really tough and not confortable at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOIC D., We very much appreciate your comments regarding your stay at the Novotel Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Maria T. P. A. Families - 17/08/2017
« satisfied with one problem »

Everything was alright at the hotel, we just had an incident during our stay. While our kids were playing at the hotel's playground monitored all the time by my husband and myself, one of my children went down the slide to land on the floor and hit himself on the forehead really hard. The problem is that at the end of the slide there was supposed to be a ball pool (full of plastic balls) to smooth the fall, instead there were a couple of plastic balls so the end of the slide was half metre from the floor, as a result my 5 year-old boy had a horrible hit. The maintenance of the ball pool is very poor. The children playground is not well mainteined.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Parras; Gracias por compartir con nosotros su opinión. Lamentamos que durante su estancia, su pequeño se haya hecho daño en el chiqui park. Intentamos mantener nuestras instalaciones lo más adecuadamente posible y de hecho pasamos con nota todos las inspecciones en este sentido, pero lamentablemente hay incidentes que no están en nuestras manos la solución. Normalmente nuestro personal de piscina suele controlar esta zona para que todo esté en orden para que los niños disfruten de su zona de ocio, pero en días de gran afluencia resulta más complicado realizar esta labor. Su opinión tiene el máximo valor para nosotros, ya que a partir de ella podemos mejorar constantemente nuestros servicios y nos ayuda a enfocarnos en aquellos aspectos que meriten acción correctiva inmediata. Le haré llegar su opinión directamente al responsable del departamento implicado para que sea conocedor de los hechos. Reiterando una vez más nuestro agradecimiento, aprovecho para enviarle un muy cordial saludo.

AccorHotels certified review
Josep Solo - 14/08/2017

It wad fine. Just the WIFI was running realky slowly or many times, just cut off.., crazy

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. C., Le agradecemos haber compartido con nosotros su opinión. Nos alegra saber que ha podido vivir una agradable experiencia en nuestro hotel. En relación al wifi, es verdad que últimamente estamos teniendo ciertos problemas con este servicio pero no depende de nosotros, pero si de la empresa proveedora lo que hace que los clientes no puedan utilizar este servicio con total normalidad como debería. Esperamos poder contar con su visita muy pronto y poder brindarle con una estancia tan agradable como la previa.

AccorHotels certified review
Graham Solo - 12/08/2017
« Good dinner buffet & great location »

As dogs are allowed to stay at the hotel too, I had to request a room change due to a barking dog in the room opposite! The staff arranged this quickly. Location was very central yet very quiet in the room (once I was moved to a non-dog yapping floor ;) Evening buffet was excellent each evening & value for money. Local bus stop just a few minutes from hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham S., It makes us happy to know that in spite of some incidents, you could have enjoyed your stay. Your opinion is important for us and because of it, it will be object of study for possible improvements. Waiting to be able to receive you again in our hotel, receive a very cordial greeting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 10/08/2017
« Outstanding! »

Lovely reception by your concierge Andreia.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor N., Agradecemos os seus comentários no seguimento da sua estada no Novotel Andorra. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa, especialmente com nossa companheira Andreia. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.

AccorHotels certified review
Brian Business - 07/08/2017
« Brian »

A very welcome relief to arrive at a hotel where the staff were friendly and helpful and who understood customer service! A thoroughly enjoyable stay in every way and I would not hesitate to return, in fact I will -the next time I drive down to Spain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian S., Thank you for your review of your recent visit. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain our hotel brand standards. Your feedback has been shared to the team as a motivation to keep up our work. I appreciate your feedback and I will take in consideration your comments as this is a good opportunity for us to improve and become better every day. Thank you very much once again, and I look forward to hearing from you in the future. Kind Regards,

AccorHotels certified review
Kleison Solo - 31/07/2017
« Estadia ID hostel »

Excelente

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Kleison, Muito obrigado por compartir o ser comentario com nós. Nos enche de satisfaçao saber que fomos os responsáveis de brindar-lhe uma excelente estadia. É simplesmente o resultado que esperamos com cada hóspede que nos visita. Nos encanta saber que disfrutou das nossas instalaçoes e serviços. Pode estar seguro que compartiremos os seus comentários com a nossa equipa. Foi um prazer tê-lo com nós e estamos ansiosos por recebê-lo numa nao muito longeva estadia. Com os melhores cumprimentos.

AccorHotels certified review
Oscar Families - 28/07/2017
« Andorra »

Estancia agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Gonzalez, Gracias por compartir su opinión con nosotros. Nos alegra saber que en general ha disfrutado de su estancia y esperamos poder servirle nuevamente en una no muy lejana visita. Reciba un muy cordial saludo de todo el equipo humano de Prestigi Hotels que trabaja cada día para superar las expectativas de nuestros huéspedes.

AccorHotels certified review
Chrustik Couples - 24/07/2017
« I'm not feel like customer. »

Beautiful town but not enough hotel care in Novotel. Receptionist - not care and polite. Parking very expensive only to noon next day and with complicated entry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREJ L., Thank you for taking the time to tell us about your experience at the Novotel Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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