Hotel - Mercure Strasbourg Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Hotel

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4.0/5 801 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

  • 98 rooms
  • 51 non-smoking rooms
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,510 reviews

Our guest reviews for Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 801 reviews
AccorHotels certified review
Uri Families - 11/04/2018

very nice view from window is not beautiful

AccorHotels certified review
Peter C. Couples - 10/04/2018
« Mr »

I found the reception very limited in its appeal from a feel and ambience viewpoint . The passages stuffy and airless and it's winter. The rest staff room ( other than dated colour scheme) the breakfast and reception staff all very good. So overall acceptable and enjoyable thank you

AccorHotels certified review
Anonymous Business - 21/03/2018
« Ok but overpriced due to European Parliament week »

Good welcome, passable/average room. Excessive price point not value for money.

AccorHotels certified review
Tom C. Business - 16/03/2018
« Very pleasant stay, meeting my key needs with convenient location, friendly staff, and clean room. »

All my key expectations were met. The room was clean, efficiently serviced and comfortable. The front desk staff efficiently met some requests, such as printing out documents. The breakfast was good, in a nice setting. All in all, very pleasant. One improvement that could be made would be some more amenities for the rooms. Comfort could have been increased by having a bathrobe, slippers and hair conditioners in the room. The staff were friendly. I will definitely keep the hotel in mind for my next stay in Strasbourg.

AccorHotels certified review
Virginia M. Couples - 16/03/2018
« Helpful staff but rooms were too warm »

Fine

AccorHotels certified review
Mrs H. Business - 15/03/2018
« Adequate »

The rooms were not up to the standard expected of Mercure. Unfortunately myself and my colleague experienced issues with the air conditioning systems. The key card for lighting was tempramental. However, the bed was comfortable and the room was clean and there was sufficient provision plus the bonus of bottled water in the room. Breakfast was disappointing - a limited choice that was not kept topped up, so on one of the mornings there was no hot food option.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Directrice

AccorHotels certified review
Anonymous Business - 02/03/2018
« A good value for money »

Great location, very quiet, clean rooms, may be a little sterile, and lovely service.

AccorHotels certified review
Anonymous Business - 17/02/2018
« Average but expensive »

This hotel is too expensive. The room price increase last year has not helped.

AccorHotels certified review
Huet-broise Business - 16/02/2018
« Comfortable and clean room, nice desk service, great terrace breakfast view ! »

The stay was enjoyable. Well situated hotel in town. The room is very nice, spacious and clean. And the Desk service is helpful. The only thing missing thing is a restaurant. You have to leave the Mercure at night for a dinner, and the Sofitel restaurant next door is very expensive, not inline with the Mercure.

AccorHotels certified review
Adrian D. Business - 14/02/2018
« Not ready for us »

Although we prebooked from another Accor hotel, our room wasn’t ready. The room was ok, but not as good as le Mercure in Reims.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The Mercure Reims was recently renovated, and we hope that it will be the same for us in a near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Manager

AccorHotels certified review
Brendan C. Business - 25/01/2018
« Comfortable bed, well porportioned room, but the staff really were the star of my stay »

Room was very comfortable. The bed was spacious and firm. However, the friendliness of the staff really made my stay a great experience. Helpful with every query and went out of their way to introduce you to a city they obviously loved. A great team!

AccorHotels certified review
Juan C. Business - 20/01/2018
« Decent hotel but would need refurbishing »

I was relocated for the January part-session because my usual Hotel was entirely hired by someone. Mercure is definitely lower quality than the NOVOTEL, yet I paid the same price as in my usual hotel and no gesture was made for the inconvenience of relocation.

AccorHotels certified review
Sam Couples - 31/12/2017
« Good location & room »

Location was good Breakfast too But it seems wth the services is 3 stars hotel.

AccorHotels certified review
Hansen H. Couples - 28/12/2017
« Dishonest »

It took the perfect storm of errors for me to be extremely dissatisfied with this stay. Chase Travel booked me on the rate that includes breakfast. In addition, when checking in, the receptionist mentioned breakfast and did not specify that it was not included. "Breakfast is available from .. until 11am and room delivery is available until noon at no additional charge". I never planned to get breakfast, but as I assumed it was included, so I stopped by for a cup of coffee just to check out the spread. I was very shocked that I was then charged for the breakfast, which made it into one of the most expensive coffee I had. To make things worse, on the precheckout invoice, the breakfast is also listed (even before I stopped by for the coffee). I just feel that the entire experience can be more straightforward. If I was going to be charged for it, I might as well enjoyed it. Thank you, Hansen H.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I can assert that our team is not dishonest but there was a misunderstanding. The rate which you had chosen was breakfast excluded and for us it should have been confirmed like this by your travel agent. Next time, book on www.accorhotels.com and you will not have such disappointment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Manager

AccorHotels certified review
Stefan Couples - 28/12/2017
« Christmas holiday »

I was during the Christmas at your hotel and i thought that it would be a better Christmas ambiance in a such renominated hotel. Anyway the quality of the group mercure was always at its standards. What i was really surprised was that one morning for my breakfast a i asked for a specific muffin and they said that they don't have it anymore and when we came back next morning she came to us and gave us the specific muffin without us asking her. That's a small thing but its quite important. Overall everything it was clean and the personnel was very very nice. But i can't accept that for the Christmas the only thing u have is just a Christmas tree in the lobby.

AccorHotels certified review
Luc G. Business - 26/12/2017
« nice stay in downtown Strasbourg »

nice business trip stay in center Strasbourg. Reception personnel very friendly. Nice breakfast on the 7th floor

AccorHotels certified review
Elie N. Families - 26/12/2017
« MR »

The Hotel is perfectly located, the room was as described and the staff is lovely and very helpful. Our visit for the Christmas market was a great experience to repeat

AccorHotels certified review
Fernando M. Couples - 21/12/2017
« very good »

Overall very good EXCEPT that in 2 of the 4 breakfasts there were no fruit salad. Quite a disappointment.

AccorHotels certified review
Dr. R. P. Couples - 21/12/2017

I booked a superior room ( my stay from 18.12.-19.12.2017 in room 315) for > me and my wife. > > I want to inform you that > 1. I could not use the safe. If i pushed the reset button, "Error" was > displayed. I informed the Hotel-desk direct after check-in. But nothing > happened! > I hid my money and the jewelry of my wife in the suitcase. > 2. The water in the sink did not flow away. It is very unhygienic. > > There must be something wrong with your quality, this must not happen in a > four star hotel.

AccorHotels certified review
Adrian B. Couples - 18/12/2017
« fitted our requirements »

Great location. Great value. Staff very friendly especially in the breakfast room. Breakfast was well presented and had a good range of food. The bathroom amenities were very basic ... the bed was comfortable with good pillows. I did not like the decor at all, very strange interior designs, is it in need of refurbishment?

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