Mercure Strasbourg Centre Hotel 4 stars

TripAdvisor rating 4.0/5 924 reviews
Mercure Strasbourg Centre Hotel
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

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  • I can take advantage of the Members' rate

Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Free access to KEEP COOL room next door, from 6 pm-11 pm, 7 days a week.

  • Close to Sofitel for bar and restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000
strasbourg
france

Tel: +33390227070

Fax: (+33)3/90227071

Contact email

Check-in from 12h00

Check out up to 12h00

  • STRASBOURG :   TOUTES LIGNES HOMME DE FER

  • By plane

    MULHOUSE BASEL At 140km / 87.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 20km / 12.5 miles

  • By helicopter

    STRASBOURG-ENTZHEIM At 20km / 12.5 miles

  • By car

    CENTRE VILLE At 3km / 1.88 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

GPS :48.584833, 7.7452

Our accommodations

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 6 people

Find out more

Our guest reviews for
Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,661 reviews

tripadvisor

TripAdvisor Rating 4.0/5

924 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Location

Customer review rating 4.3/5

Sue H. Couples - 17/09/2019 AccorHotels review

In truth I would look for a different hotel if I were to return to Strasbourg. Unusually this did not feel like a 4 star hotel, more like an Ibis with a few additions. It is certainly in need of an update as it was looking very tired.

Dear Susan, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Michele Schaeffer Directrice

Worth it!

Customer review rating 4.3/5

Ray A. Friends - 15/09/2019 AccorHotels review

Worth it!

A perfectly located hotel with excellent service.

Customer review rating 4.3/5

Dr.wjko Friends - 03/09/2019 AccorHotels review

I stayed for 2 nights and was pleasantly surprised by the ideal location. The front desk service was friendly and efficient. The price is right.

Very good,comfortable room,in a good location in Strasbourg.

Customer review rating 4.3/5

Trevor F. D. U. Families - 02/09/2019 AccorHotels review

We enjoyed our stay at the mercure central hotel. The rooms were comfortable, the ensuite very good, and the location was ideal, close to the Tram stops that could take you anywhere in the Strasbourg City areas, but also within walking distance to the Cathedral and all the cafe bars etc. I found the only improvement would be to have at least one comfortable armchair to sit in, rather than the uncomfortable plastic rocker that we had. I would definitely go back again. We did not eat in the hotel as we prefer to eat out.

Correct

Customer review rating 4.3/5

Anonymous Couples - 30/08/2019 AccorHotels review

Normal

Customer review rating 4.3/5

Kenneth W. Couples - 28/08/2019 AccorHotels review

Very satisfied. Staff very helpful. Storage space inadequate, even for a short stay.

A regular night at hotel

Customer review rating 4.3/5

Alessandro B. Friends - 27/08/2019 AccorHotels review

Personnel at the reception was not very welcoming and seemed to be not very prepared.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aline UWIMBABAZI Front Desk Manager

Good

Customer review rating 4.3/5

—- Solo - 24/08/2019 AccorHotels review

Exelent

Customer review rating 4.3/5

Karen W. S. Couples - 23/08/2019 AccorHotels review

Good stay , nice staff , good rooms .

Very good location, standard hotel with very poor internet access

Customer review rating 4.3/5

Paweł Couples - 21/08/2019 AccorHotels review

This is quite a standard hotel, well maintained and probably The only fail of it is internet access which is completely miserable.

Dear Mr P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm surprised to hear that our internet connection were very poor during your stay. You should have informed the reception and we would have contacted the technician to resolve the problem. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aline UWIMBABAZI Front Desk Manager

The stay was wonderful but the WiFi was horrible

Customer review rating 4.3/5

Gilad S. Couples - 19/08/2019 AccorHotels review

Everything was great, except for the poor WiFi connection.

Good

Customer review rating 4.3/5

Ali G. Families - 13/08/2019 AccorHotels review

Good breakfast, clean room , helpful and kind staff.

Great Location

Customer review rating 4.3/5

John R. Couples - 24/07/2019 AccorHotels review

The hotel is very well located close to the scenic old town. The hotel is clean and comfortable with friendly staff at reception.

Disappointment

TripAdvisor rating 4.0/5

marianjeanmarinescu Business - 21/07/2019 TripAdvisor review

This hotel has not even 3 stars. Room small, old windows, no ventilation in the bathroom, no cleanness, no parking, a lot of noise early morning, no facilities 4 stars hotel: bath robe, slippers, only liquid sope/ shower gel/shampoo, etc

Dear marianjeanmarinescu , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have a private parking, it was probably full at your check-in (only 20 spaces) but in that case we always help our guests to find another parking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Aline Front Desk Manager

the room is siginificantly below expectation

Customer review rating 4.3/5

Zichen Solo - 19/07/2019 AccorHotels review

Before coming to Europe, I was in China where Mercure is positioned as a good (though not the best) hotel, something like in the upper-middle end of the market. I was in a Mercure hotel in Budapest, Hungary, and it was consistent with my impression. But the room in this Hôtel Mercure Strasbourg Centre is significantly below my expectations. It feels more outdated and primitive than Ibis hotels that I have stayed in. The room just feels like one of the lower end of economy hotels. Yet the price is not low - which I can understand, given the location. But still, I strongly recommend you renovate the rooms and the hallway (the lobby was good enough). Breakfast was just so-so, with many fewer choices than the Mercure hotel in Budapest, Hungary.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are aware that our hotel can look a bit old fashioned and we hope to have some renovations very soon. I'm really sorry that you have been waked up by mistake, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Aline UWIMBABAZI Front Desk Manager
Customer review rating 4.3/5

Burak O. Business - 19/07/2019 AccorHotels review

I stayed many times at your hotel, still despite indicating before I had a room with twin beds instead of a double bed and a shower with a very short ceiling that I don’t fit. This time the temperature of the water was also changing all the time. I think the scramble in breakfast can be improved considerably and/or maybe the hotel can start to prepare eggs on order. I think these are very simple improvements that would not cost much but would create much more satisfaction. Thank you and kind regards

Dear Mr O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We know that you are tall and your secretary had requested a double bedded room, I really don't understand what happened. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit of 1000 points has been added on your reward memeber card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aline UWIMBABAZI Front Desk

Good stay

Customer review rating 4.3/5

Anonymous Couples - 17/07/2019 AccorHotels review

Great location, helpful staff. Room was clean and had everything necessary.

Great staff; comfortable beds, clean rooms,

Customer review rating 4.3/5

Keith L. Couples - 15/07/2019 AccorHotels review

The levels of service and cleanliness I have come to expect from Mercure were not disappointing but were in fact excelled. The staff in particular deserve accolades.

Excellent

Customer review rating 4.3/5

A Business - 13/07/2019 AccorHotels review

Pleasent, relaxing and quiet

Ok stay

Customer review rating 4.3/5

Revi Families - 07/07/2019 AccorHotels review

We stayed 2 nights, the pillow was smelly... I asked for a new one... I do not know wether it is the pillow or the sheets. Breakfast was oke. They did not refill the hair and body soap bottle. Location is very good!

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