Mercure Strasbourg Centre Hotel 4 stars

Customer review rating 4.3/5 3,593 reviews
Mercure Strasbourg Centre Hotel
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Room 1

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Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Free access to KEEP COOL room next door, from 6 pm-11 pm, 7 days a week.

  • Close to Sofitel for bar and restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000
strasbourg
france

Tel: +33390227070

Fax: (+33)3/90227071

Contact email

Check-in from 12h00

Check out up to 12h00

  • STRASBOURG :   TOUTES LIGNES HOMME DE FER

  • By plane

    MULHOUSE BASEL At 140km / 87.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 20km / 12.5 miles

  • By helicopter

    STRASBOURG-ENTZHEIM At 20km / 12.5 miles

  • By car

    CENTRE VILLE At 3km / 1.88 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

GPS :48.584833, 7.7452

Our accommodations

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 6 people

Find out more

Our guest reviews for
Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

3,593 reviews

Great Location

Customer review rating 4.3/5

John R. Couples - 24/07/2019 AccorHotels review

The hotel is very well located close to the scenic old town. The hotel is clean and comfortable with friendly staff at reception.

the room is siginificantly below expectation

Customer review rating 4.3/5

Zichen Solo - 19/07/2019 AccorHotels review

Before coming to Europe, I was in China where Mercure is positioned as a good (though not the best) hotel, something like in the upper-middle end of the market. I was in a Mercure hotel in Budapest, Hungary, and it was consistent with my impression. But the room in this Hôtel Mercure Strasbourg Centre is significantly below my expectations. It feels more outdated and primitive than Ibis hotels that I have stayed in. The room just feels like one of the lower end of economy hotels. Yet the price is not low - which I can understand, given the location. But still, I strongly recommend you renovate the rooms and the hallway (the lobby was good enough). Breakfast was just so-so, with many fewer choices than the Mercure hotel in Budapest, Hungary.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are aware that our hotel can look a bit old fashioned and we hope to have some renovations very soon. I'm really sorry that you have been waked up by mistake, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Aline UWIMBABAZI Front Desk Manager
Customer review rating 4.3/5

Burak O. Business - 19/07/2019 AccorHotels review

I stayed many times at your hotel, still despite indicating before I had a room with twin beds instead of a double bed and a shower with a very short ceiling that I don’t fit. This time the temperature of the water was also changing all the time. I think the scramble in breakfast can be improved considerably and/or maybe the hotel can start to prepare eggs on order. I think these are very simple improvements that would not cost much but would create much more satisfaction. Thank you and kind regards

Dear Mr O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We know that you are tall and your secretary had requested a double bedded room, I really don't understand what happened. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit of 1000 points has been added on your reward memeber card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aline UWIMBABAZI Front Desk

Good stay

Customer review rating 4.3/5

Anonymous Couples - 17/07/2019 AccorHotels review

Great location, helpful staff. Room was clean and had everything necessary.

Great staff; comfortable beds, clean rooms,

Customer review rating 4.3/5

Keith L. Couples - 15/07/2019 AccorHotels review

The levels of service and cleanliness I have come to expect from Mercure were not disappointing but were in fact excelled. The staff in particular deserve accolades.

Excellent

Customer review rating 4.3/5

A Business - 13/07/2019 AccorHotels review

Pleasent, relaxing and quiet

Ok stay

Customer review rating 4.3/5

Revi Families - 07/07/2019 AccorHotels review

We stayed 2 nights, the pillow was smelly... I asked for a new one... I do not know wether it is the pillow or the sheets. Breakfast was oke. They did not refill the hair and body soap bottle. Location is very good!

Old hotel which urgently needs renovation

Customer review rating 4.3/5

Cw Business - 06/07/2019 AccorHotels review

The hotel is very well located but old in style and design. The carpets have stains, the electricity plug in the corridor did not work so there was no way to use my hair dryer in front of a mirror. The staff is very nice and it is clean but as in many Strasbourg hotels you the price does not reflect the interior.

Dear Mrs W. Thank you for taking the time to tell us about your experience at Hotel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are aware that our hotel needs some renovation and hope to renovate it soon. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aline Front Desk Manager

Very pleasant but short stay

Customer review rating 4.3/5

Morgan Friends - 23/06/2019 AccorHotels review

Only there as a stop-over with a few hours in the early evening to explore, but really just a night train to morning train lay-over. Easy access via tram or short walk. Clean, comfortable, modern hotel. No issues. We didn't have breakfast.

Good mood for staying

Customer review rating 4.3/5

Kuochun H. Couples - 22/06/2019 AccorHotels review

Friendly staffs for all international guests. Rooftop breakfast surrounding the 360 degrees view!

Gold member

Customer review rating 4.3/5

Willie S. Business - 21/06/2019 AccorHotels review

When I check in I was not offered a upgrade and the room that I received was directly in front of a elevator it was noisy and there was some flying insects flying around in my room ,I didn’t feel conferrable nor did I feel privilege, I always book privilege rooms when I make reservations but the website did not give me that option , this was not a good experience for me .

Dear Mr s., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We only have 4 privilege rooms in our hotel, and as you know the upgrade is offered subject to the availability. The 4 privilege rooms were already booked at your arrival otherwise we would have you upgraded with pleasure. I have noted all your remarks and would certainly resensibilize my team regarding the allocation of the rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aline UWIMBABAZI Front Desk Manager

Easy and relaxed stay

Customer review rating 4.3/5

Stephan Business - 21/06/2019 AccorHotels review

Friendly staff, quick processing, quiet and nice room, noce breakfeast location.

hotel feedback

Customer review rating 4.3/5

Anonymous Business - 02/06/2019 AccorHotels review

good location with excellent service and great breakfast

Nice comfortable rooms and pleasant staff, but poor WiFi coverage

Customer review rating 4.3/5

Richard D. Business - 25/05/2019 AccorHotels review

The rooms were clean and comfortable. The staff was professional and enthusiastic. The WiFi signal coverage in the Privilege room was very weak and unusable. I could not connect for more than a couple of minutes before the weak one bar signal would disconnect. A colleague of mine staying in a different Privileged room had the same issue. I finally made a good WiFi connection by logging on to the Sofitel connection next door. I could not use the Mercure's WiFi.

Very helpful and friendly staff

Customer review rating 4.3/5

Dwayne Business - 24/05/2019 AccorHotels review

I found the hotel to be clean and presentable, located in the centre of town. The staff there were friendly, helpful and multilingual.

Satisfied

Customer review rating 4.3/5

Willie S. Business - 20/05/2019 AccorHotels review

My stay was satisfaction it would have been great if the wifi was working ,but it did not work well .

especially the welcome & advices for restaurant was top

Customer review rating 4.3/5

M. F. Business - 03/05/2019 AccorHotels review

very good , a bit expensive but this is Strasbourg Centre ... :)

Everything was fine

Customer review rating 4.3/5

Kareldr Business - 07/04/2019 AccorHotels review

We stayed here for two days. Hotel is reasonably equipped, if you need to work in your room, there is a cattle to make tea and coffee. Location is very good, just short walk to main historical centre and fine dinning opportunities. There is also parking for you if you came with car. All in all - very good for me.

Good hotel with a very central placement, close to everything in the center of Strasbourg

Customer review rating 4.3/5

Dionysis K. Business - 05/04/2019 AccorHotels review

The hotel is good, although not overly luxurious. It is certainly very good for its price. Its placement in the center of Strasbourg, close to the train station (only 2 tram stops away and within walking distance) is excellent. The room was clean, large and comfortable. The breakfast was also good, although not on the level of other 4 star hotels.

Smelly and worn room for €225..

Customer review rating 4.3/5

D Business - 30/03/2019 AccorHotels review

Terrible smell of humidity in the room. The rate was already excessive but having the smell and slightly worn furniture certainly didn’t make it a satisfactory stay. The receptionist did offer to change to room but I was in business and didn’t have time to take her up on that offfer

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you for the next session. Sincerely, Nathalie Peter Manager
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