Hotel - Mercure Strasbourg Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Hotel

4.0/5 816 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

  • 98 rooms
  • 51 non-smoking rooms
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Your meetings and events

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4.3/5 AccorHotels Rating 2,662 reviews

Our guest reviews for Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 816 reviews
Friends getaway - 15/07/2018 TripAdvisor review
« The perfect hotel »

Mercure Strasbourg Centre was everything that I expected and more. Loved the boutique hotel feeling upon arrival. We were welcomed by Giuseppina and Ornella who couldn’t have been nicer throughout our entire stay. Actually the entire staff was awesome. Rooms are quiet and comfortable. Loved the refrigerator in room. Beautiful breakfast display on the rooftop restaurant overlooking the city. Location is fantastic. The tram is just 30 seconds away and it connects the entire city. If you rather walk which I suggest, to admire the beautiful neighborhood, you are right in the heart of it all. Great hotel, amazing staff, phenomenal destination. Thanks to everyone in providing an unforgettable stay! Edgardo & Manny

Dr H. Business - 13/07/2018 AccorHotels certified review
« Very enjoyable stay »

Front desk staff were very helpful and friendly. Hotel was clean and comfortable and breakfast had a very nice range of options available to suit all tastes. Would definitely recommend to others given the very convenient central location.

Sue Couples - 10/07/2018 AccorHotels certified review
« Great hotel in a top location. »

We thoroughly enjoyed our stay at Mercure Strasbourg. Lovely staff, big room, great facilities and in a wonderful location close to everything, yet peaceful.

Anonymous Business - 09/07/2018 AccorHotels certified review

The staff were friendly and the location of the hotel was good but the room was very basic - it had more of an Ibis feel to this, i.e. cheap. The room was rather dark as well. I travel quite a lot and after my stay in Strasbourg, I went to stay in a hotel near the Hbf in Frankfurt (Hamburger Hof). This is a mid range hotel (cheaper than Mercure) and yet, the room feels homely. I also suggest that you do not use paper/plastic cups - it is not environmentally friendly as well as contribute to the ''cheapness' of the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Directrice

Keith Couples - 07/07/2018 AccorHotels certified review
« DISAPPOINTING »

Our stay was disappointing, the rooms were old and shabby, breakfast was not very good and the service was bad. Front desk staff couldn't really be bothered, breakfast items were not replaced quickly enough and just no real customer service. Would not stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Directrice

Anonymous Business - 07/07/2018 AccorHotels certified review
« Sans histoire »

I stay here every month for five nights for many years . The hotel needs (! ) renovation desperately . It does not look neat ( old sometimes smelly bathroom) to old and dirty carpet , very ugly colours. Recently towels have definitely improved. But do consider total refurbishing

Our hotel has responded to the review
Our hotel has responded to the review

Madame C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre dernier séjour au Mercure Strasbourg Centre et de votre fidélité. Nous sommes désolés que, comme nous, vous attendiez avec impatience les prochaines rénovations. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Nous vous souhaitons un bel été, dans l’attente de vous accueillir à nouveau au mois de septembre. Bien à vous, Nathalie Peter Directrice

Eny Business - 01/07/2018 AccorHotels certified review
« Nice, calm and well located »

Mercure Centre Ville as the name indicates is a very well located hotel, a minute walk from "Homme de Fer" where all trams have a stop with one directly connecting Kehl, a neighboring German city. It is a very calm, cozy and clean hotel with good service and nice personnel.

Anonymous Couples - 20/06/2018 AccorHotels certified review

I was comfortable because I was able to smoke in my room, which is a priority for me.

E.m. D. Business - 19/06/2018 AccorHotels certified review

Just a couple of comments: When they came to replace my kettle ( the lady at the reception was extremely helpful) we had to move the little fridge; the filth around and behind the fridge was terrible; On Thursday 14 at 5am I phoned the reveption asking whether they had a paracetamol or something as I had a throbbing headache; the man at the reception understandably said he didn’t and I guess couldn’t give me anything but didn’t offer any alternative solutions, such as “I’ll call the emergy chemist to bring one” or “I’ll ask s.o to go as soon as Im not alone at the desk”...there was no sense of client service which is what makes all the difference.

Marco G. Families - 19/06/2018 AccorHotels certified review
« nice with a glitch »

Friendly staff and perfect location. glitch: wake up call at 6:00 that was meant for 615 and not for our room 616.

Carla Solo - 18/06/2018 AccorHotels certified review
« Good location and clean, comfortable room. »

See above.

Anonymous Business - 07/06/2018 AccorHotels certified review

Overall a good experience, But you need til work on/improve the breakfast you offer - higher quality and a verity

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that the breakfast did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Manager

Ergun Ö. Couples - 28/05/2018 AccorHotels certified review
« Prof. Dr. Ergun Ö. »

On the occasions of several meetings in the Council of Europe I come to Strasbourg at least two times each year. We are previous guests of your hotel. Its location is excellent. The people at the Reception are rather helpful and friendly.

Anonymous Couples - 22/05/2018 AccorHotels certified review
« Nice »

Nice clean room. good service from staff

Karen P. Solo - 18/05/2018 AccorHotels certified review
« Great experience »

I had a two new night stay at this hotel and overall the experience was great. The rooms are clean, large and well appointed and all the staff I encountered were very friendly and helpful. I would stay here again.

Louise S. Couples - 13/05/2018 AccorHotels certified review
« Friendly professional service »

Great location and great service

Anonymous Families - 13/05/2018 AccorHotels certified review
« Ms »

Overal perfect

Couples - 04/05/2018 TripAdvisor review
« In the heart of it »

Great location with all main attractions within walking distance. Tram stops around the corner. Not much space in the reception area especially if 1 or 2 coach groups are arriving or departing. No comment on restaurant as we went out to eat & drink. The room was a good size but lack shelving &/or draw space if staying for a few days. Kettle & fridge in room very useful.! Both reception area & room were clean and staff were helpful & smiling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Czieka, When we read your comment, we keep on smiling ! thank you so much for sharing your experience, and we hope your next visit at the Mercure Strasbourg Center will be as pleasant as the previous one. Sincerely, Nathalie, manager

Trevor Solo - 03/05/2018 AccorHotels certified review
« Mercure Central Strasbourg »

Great location, lovely neat hotel with a decent European style breakfast. Comfortable large rooms, wifi acceptable. Friendly helpful staff.

Keith P. Couples - 01/05/2018 AccorHotels certified review
« Will be back »

Great location within walking distance of all major attractions. Good size room & enjoyed the use of kettle & fridge. Both Reception & Room were clean. The bedding was great but the actual bed frames in Mercure hotels seem temporary (not real furniture). Unfortunately because of the "round" seat in reception the area cannot cope with the arrival & departure of groups so many people & baggage which becomes an obstacle course for other clients.!

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