Hotel - Mercure Strasbourg Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Hotel

4.0/5 873 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

  • 98 rooms
  • 51 non-smoking rooms
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating 3,226 reviews

Our guest reviews for Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 873 reviews
Ralph Business - 01/02/2019 AccorHotels certified review
« Nice Hotel , Cozy Rooms and friendly staff »

Been there on business trip and enjoyed the cozy rooms , very helpful and professional staff. Would sure book there again, very high status recognition. (Platinum Member) Thumbs Up!

Anonymous Business - 24/01/2019 AccorHotels certified review
« Good »

Very good geographical location.

Laurent S. Business - 07/01/2019 AccorHotels certified review
« Nice staff. Room not clean »

Nice and smiling staff Privilege Room with falling paint, not clean corners, hairs in the bathroom. I took pictures if you would like...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with the housekeeping to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Directrice

Mary Couples - 02/01/2019 AccorHotels certified review
« Friendly staff »

The hotel employee who checked us in and who we saw for the two days of our stay is why we gave this hotel a high rating. She was helpful and had a warm demeanor. She went over and beyond our expectations. The hotel room was comfortable and clean.

Fabio S. Friends - 31/12/2018 AccorHotels certified review
« Mr Fabio S. »

It was great, the location then the rooms and to finish the service, we got help by Matilda and I was so surprised by a excellent she was

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team, especally Matilda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Peter Directrice

Heather C. Families - 31/12/2018 AccorHotels certified review
« Accommodation was average, staff unheloful »

The twin share was average, sharing a bottom sheet between two beds proved to very uncomfortable. The staff were unhelpful in relation to providing information on getting to the airport and arranging a taxi (nearly missed the plane). Breakfast was just okay, would not stay at a Mecure hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Directrice

Ramy Friends - 25/12/2018 AccorHotels certified review
« Recommended but a bit pricy! »

The hotel has a perfect and convenient location in the center and less than a 10min walk away from the cathedral and the train station. Room size is good, it was clean and comfortable.

Marian Families - 24/12/2018 AccorHotels certified review
« Great Hotel - and great customer service »

Although it was right after the terrorist incident - the staff was great -and the room was wonderful

Carolina Families - 23/12/2018 AccorHotels certified review
« Nice staying »

Regular room, spacious, a bit cold (even with the heating set to the max). Really good breakfast buffet. Excellent location.

Yada E. Solo - 21/12/2018 AccorHotels certified review
« Easy access to the heart of city »

The check-in and check-out process was quick. Cozy hotel and good breakfast line and view on the top.

Gb Couples - 21/12/2018 AccorHotels certified review
« Good location of hotel and nice breakfast »

Good experience

Liliana V. Families - 15/12/2018 AccorHotels certified review

Excellent, the girls at the lobby are very kind and helpful

Marilyn R. Couples - 14/12/2018 AccorHotels certified review
« LOVELY STAFF BUT HOTEL POOR VALUE FOR MONEY »

Hotel was clean but very basic amenities compared with equally priced hotels in other European cities . No bar or restaurant . 7th floor terrace closed . The tea tray was a disgrace providing enough tea for one cup each in a plastic cup with a cardboard stirrer . Horrible ! The magnifying mirror in the bathroom would suit an uncomplaining giraffe . There was a distinct lack of toiletries .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Directrice

Amanda L. Friends - 14/12/2018 AccorHotels certified review

We visited during the Christmas markets and could not get into city center with our car because of this. The hotel was aware cars were not allowed into city center but did nothing to notify us of this. After driving around for about an hour trying to find a way into the hotel we finally found parking and walked in. The staff was very nice and pleasant during the check in and check out process but that was were the good ended. The room was dated and dirty. The carpets were stained and there was mold in the bathroom. The entire hotel smelled like a hospital once you left the lobby. It was not worth the expense we paid to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mrs L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Concerning the access, Booking.com do not give us the e-mail adress of their customers, that's the reason why we could not reach you. We are sorry for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Manager

Anonymous Friends - 09/12/2018 AccorHotels certified review
« Courtenay V. »

Surprisingly pleasant. Comfy beds, warm and friendly staff.

Anonymous Families - 09/12/2018 AccorHotels certified review
« Just Okay »

Great location, but the property is pretty tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Manager

Emma Couples - 08/12/2018 AccorHotels certified review
« Fantastic »

Perfect location and great quality-price. The staff was really nice and polite.

Sheree Families - 06/12/2018 AccorHotels certified review
« Relaxing »

Except for not being familiar with the area and not being able to park anywhere near the hotel due to the Christmas markets, our stay was great! In the parking information email, it would have been helpful to visitors to have put an address for the park and ride in the email. We had no idea where it was and ended up googling it. Difficult in a country where we don’t speak the language.

John L. Couples - 06/12/2018 AccorHotels certified review
« The staff was very kind and helpful »

Very enjoyable

John G. Couples - 05/12/2018 AccorHotels certified review
« Very nice and pleasant. »

Well received. We had a very nice stay at your hotel which is well situated downtown. 1. However, one day before arriving I called the hotel to arrange a parking space and was told if we arrive before 11 o'clock, we could use the hotel parking lot. We deliberately left home at 5h30am in the morning and arrived at 10h30am well within the mentioned time. But at reception, we were told we had to park outside the town centre. Okay, no big deal but why were we told the contrary over the phone. We could have left home later and slept longer. :-( 2. The light on the left-hand side of the TV kept coming on and off every 10 seconds. 3. There was a strange noise coming from the lift shift each time it went up and down. This did not bother us to sleep at night. Please note this will not put us off from staying at a Mercure Hotel again. We just wanted to bring the matter to your attention. I have already explained this to the hotel reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you told us and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Directrice

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