Hotel - Mercure Strasbourg Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Hotel

4.0/5 865 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

  • 98 rooms
  • 51 non-smoking rooms
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating 3,060 reviews

Our guest reviews for Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 865 reviews
Anonymous Friends - 09/12/2018 AccorHotels certified review
« Courtenay V. »

Surprisingly pleasant. Comfy beds, warm and friendly staff.

Anonymous Families - 09/12/2018 AccorHotels certified review
« Just Okay »

Great location, but the property is pretty tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Manager

Emma Couples - 08/12/2018 AccorHotels certified review
« Fantastic »

Perfect location and great quality-price. The staff was really nice and polite.

Sheree Families - 06/12/2018 AccorHotels certified review
« Relaxing »

Except for not being familiar with the area and not being able to park anywhere near the hotel due to the Christmas markets, our stay was great! In the parking information email, it would have been helpful to visitors to have put an address for the park and ride in the email. We had no idea where it was and ended up googling it. Difficult in a country where we don’t speak the language.

John L. Couples - 06/12/2018 AccorHotels certified review
« The staff was very kind and helpful »

Very enjoyable

John G. Couples - 05/12/2018 AccorHotels certified review
« Very nice and pleasant. »

Well received. We had a very nice stay at your hotel which is well situated downtown. 1. However, one day before arriving I called the hotel to arrange a parking space and was told if we arrive before 11 o'clock, we could use the hotel parking lot. We deliberately left home at 5h30am in the morning and arrived at 10h30am well within the mentioned time. But at reception, we were told we had to park outside the town centre. Okay, no big deal but why were we told the contrary over the phone. We could have left home later and slept longer. :-( 2. The light on the left-hand side of the TV kept coming on and off every 10 seconds. 3. There was a strange noise coming from the lift shift each time it went up and down. This did not bother us to sleep at night. Please note this will not put us off from staying at a Mercure Hotel again. We just wanted to bring the matter to your attention. I have already explained this to the hotel reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you told us and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Directrice

Melissa Friends - 02/12/2018 AccorHotels certified review
« Christmas market weekend »

I stayed with 3 friends for a weekend for enjoy the Christmas market, the hotel was clean and spacious. Hotel staff were very friendly and helpful. I would definitely recommend this hotel to anyone wanting to stay in Strasbourg as it was very central.

Anonymous Couples - 30/11/2018 AccorHotels certified review
« Relaxing comfortable stay in great location »

Friendly efficient staff , comfortable room with good size bed & lovely en suite

Hl Business - 28/11/2018 AccorHotels certified review
« Ok. »

Bed was nice. Staff friendly and helpful. Breakfast was small but good. But, the room did not feel very fresh. The carpet was dirty, the room did not smell fresh (which made my clothes unfresh) and the bathroom wall had brown dots on the wall (what was that??).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Directrice

Paupy Couples - 28/11/2018 AccorHotels certified review
« excellent stay to enjoy the Christmas Market »

Warmed welcome - great hospitality

Friends getaway - 28/11/2018 TripAdvisor review
« Christmas market weekend. »

Very clean hotel. Decent size rooms. Very friendly staff. Perfect location for town and easy walkable distance from train station. Perfect place for visiting the town and in our case the Christmas markets.

Our hotel has responded to the review
Our hotel has responded to the review

A great thank you for you feed-back ! It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Peter Manager Mercure Strasbourg Centre

Cvitic Business - 22/11/2018 AccorHotels certified review
« Excellent location and very kind staff. »

As I said, excellent location, very nice staff, only cleanliness of the rooms could be better.

Anonymous Couples - 21/11/2018 AccorHotels certified review

Hotel was very nice, parking a nightmare.

Anonymous Business - 18/11/2018 AccorHotels certified review
« Overpriced »

The stay is satisfactory. I appreciated the newly introduced daily free bottle of water in the fridge. The tidiness of the room varies depending on the day of the week.

Andrew F. Business - 17/11/2018 AccorHotels certified review
« Expensive, uninviting, still no bill »

I was a little disappointed in the lobby when I first arrived. Location is good but my floor also had people smoking which I could smell in my room. I was told I would be email my receipt but I still do not have it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You will also get your invoice by e-mail today ; sorry once again for the late answer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Manager

Anonymous Business - 17/11/2018 AccorHotels certified review
« We feel less home as staff changes and does not recognise us »

I am coming every month ! The hotel needs serious works from bathrooms to furniture, decoration ... everything . The place is old and run down

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre and for your loyalty. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we also wait for refurbishment in a near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you next month. Sincerely, Nathalie Peter Manager

Nicholas C. Couples - 16/11/2018 AccorHotels certified review
« A very enjoyable stay »

We much enjoyed out four night stay at the Mercure Central with no serious complaints. It would have been good to have had a UK TV channel such as BBC. Also the bedroom lacked drawer and/or shelf space for two people on a four night stay

Anonymous Business - 15/11/2018 AccorHotels certified review
« Really good for a 3 stars. Will stay on top of my 3 star option in strasbourg. »

Very good. The rooms clean, spacious and an amazing point, a 3 star hotel with complementary water. This can sound cheap, but when you arrive late night and couldn't get any on the way, believe me it's refreshing to know that the hotel has this for you. The reception staff was in both times excellent and reaaly nice inclusive in a problem that i had with the agency. very nice. The breakfast it's the only down point, just because you need to have more kind of bread, not just the cuttable one. I can't make a sandwich with that one, i'm portuguese eheheh.

Anonymous Solo - 11/11/2018 AccorHotels certified review
« Satisfactory stay »

Reasonably comfortable bed & ok bathroom (wish bathtub was longer). Ok Wi-Fi & TV channels. Could have had more English ones. Decor was horrible! Stained carpet. Breakfast (express version) was ok.

Anonymous Business - 11/11/2018 AccorHotels certified review
« My room was really cold »

My room was extremely cold and even after having mentioned it at the reception next morning, it was not fixed on the second nigt. An attempt to fix the situation by setting up a heater did not help the situation becauce the heater was out of order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit of 800 points was put on your Le Club Accorhotels loyalty card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Peter Manager

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