Mercure Saint-Martin Marina & Spa hotel

The hotel is nice compared to other hotels in the area although the bathroom light is dim and the bathroom could use some updating/maintenance. With the exception of Anne (I believe that's her name), customer service at the restaurant is non-existent. Front desk customer service is "okay" at best. Hospitality is a business where employees need to be especially pleasant and go above and beyond to accommodate guests; that's not the level of service we received during our stay.

clean, quiet, comfort and feeling home. please improve the quality of the wifi connection and also the hotel parking always full with a car rental fleet.

Generally a good hotel, but I wouldn't say it was exceptional. The pool and service stood out as the bright spots. The room was bland and the value wasn't there.

The day we checked into the hotel many staffs were not pleasant. They later informed me that they did not think we were residing there and apologized. I found such statement to be a disgrace, and wondered how others were being treated. Although the service did improve once many of the staff noticed that I was a checked in customer, I could not get past my first experience.

I stayed with my husband for a week at the Mercury Hotel and unfortunately I was a victim of misappropriation by someone in the hotel, who at the end of my stay took some valuable clothes from my closet. Upon leaving the hotel, I realized that I had forgotten such clothes in the room, which is why I sent an email to the hotel management, about 40 minutes after the check-out, in which I informed them of the incident and requested arrangements to recover such parts with urgency. However, to my surprise, I did not get any feedback from the hotel management. Two days later, as I returned to the hotel, as part of my journey, I personally questioned the lack of response from the management, and was treated with the utmost disregard, to my complete disappointment. Considering the standard of this hotel, I never imagined that someone inside the hotel could misappropriate their clients' belongings, and even worse that those in charge of the hotel management would be able to completely ignore such a claim.

Great

I came to the hotel to Participate on the pole summer camp 2017 and for me it was an unforgettable experience. The hotel has excellent service, location, food, entertainment, among others. I would definitely stay at the hotel

Our stay was very, very nice although we were only there for a couple of days. The rooms were very comfortable. The staff was excellent especially the charming young lady who gave me a pedicure at the spa. It was probably the best pedicure I have ever had.

Very good holidays !

Relaxed stay, good room, nice staff

It was okey. The restrant needs a better menu.

Nice resort, good staff but needs microwaves in the rooms.

We booked through Windstar as this was a one night stay after our cruise. We arrived at the hotel at 10:30 a.m. after Windstar got us off the yacht. It was disappointing to have to wait until 3 p.m. to check in. It would seem that the hotel could plan better for a number of guests arriving from the cruise. We had several bad experiences at the restaurant. we went there for lunch arriving just before noon. Our order was taken at 12:10. But an hour later the staff finally realized that we had not been served and the rest of the people (90% who arrived after us) were eating. Our order had not been given to the kitchen. I will write a blistering review on TripAdvisor.

Alwsys hospitable :-)

Excellent staff in a hotel with a good location