Hotel - Mercure Lille Metropole Hotel
Mercure Hotel Mercure Hotel

Mercure Lille Metropole Hotel

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4.0/5 612 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Nearby)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
See all services

Hotel location

Our rooms

Choose between our two categories of spacious and comfortable rooms: the Standard Room and the Privilege Room offering a wider range of services.

  • 125 rooms
  • 72 non-smoking rooms
  • 28 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Telephone
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,423 reviews

Our guest reviews for Mercure Lille Metropole Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 612 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Noelene L. Business - 09/06/2018
« Miss Noelene L. »

After 8 years and 16 or 17 stays I finally got upgraded to a suite that was amazing I love all the stAff they all treat me like family always welcoming me so friendly and in perfect English ! I love all restaurant staff did breakfast they know what I le have my 2 fried eggs ready and my tobasco ! The day I checked out I got confused with breakfast timing it was 10:30 the one lady - forgot her name tall skinny blonde English name - was so kind Served me whatwver dhs could with my 2 eggs! That was just amazing great customer service !! Enen my late check out was approved Now I love hotel and the rooms and it’s convinient location near promod ahead office but be sure the staff makes it Even the friendly housekeepers they all recognize me and soooooo friendly and helpful I will never stay anywhere else

AccorHotels certified review
Amanda Couples - 05/06/2018
« End of road trip »

Fabulous room ,comfy beds friendly helpful staff great food in restaurant also with happy helpful staff a very pleasant stay Thank you

AccorHotels certified review
Ian Y. Couples - 30/05/2018
« Excellent hotel stay »

We experienced difficulty initially in locating this hotel as (a) we did not know the postcode, and (b) we didn't realise that it was not actually in Lille itself. However, having arrived there, we were delighted with the room upgrade to 'privilege' status. Breakfasts were excellent with a avery varied choice of cereals, breads etc. - the fresh orange juice was particularly welcome. We only had one dinner in the restaurant - I still feel there was some confusion over my translation of 'quasi veau' as what I actually was served was 'pave de rumpsteak', but the prices were reasonable. The only significant criticism I have to make about the Mercure group is the failure to provide BBC world news within its TV selection. For British visitors, this is really essential. The Euro news channel in English was very poor and not remotely comparable to the BBC service. I must thank the reception staff who were extremely helpful and professional in assisting us with planning our visit to Lens-Louvre and other trips.

TripAdvisor review
lfandsl Couples - 12/05/2018
« Classic Mercure »

Chose the Mercure Metropole as we were doing day trips by car to the WW1 battlefields in southern Belgium, and meeting friends from the UK (Eurostar). Has pretty good facilities for business meetings / groups, but perhaps not aligned with holiday travellers. The restaurant staff were abrupt, even to the point of clearing our table of all plates / utensils while we were selecting items from the buffet! It means someone has to stay and guard the table..... On our day of departure (after 4 nights), the hotel had no water supply due to maintenance works - but there was no warning of this and it was a bad way to start out a day of travel. The manager did at least provide some compensation by deleting the evening drink we had at the bar the night before (a shame we didn't have more than one drink!) In short, nothing too fancy - but pretty good value and rooms meet expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, First of all, we apologize to you not to have been up to your expectations during your stay in our establishment. Concerning the break of water on the hotel, who was totally independent from our will, we were informed about this by our service provider only a few hours before, explaining of this fact the lack of information. This information must indeed be transmitted to you from your check-in to the hotel. Also, a particular attention will be concerned your remarks concerning our restaurant team, this behavior not being usual within our establishment. We thank you very sincerely for your return and hope that you will nevertheless know how to keep us your trust. Looking forward to welcoming you again within hotels Mercure network, With our very best regards. Denis PIERREL General Manager

AccorHotels certified review
Anonymous Business - 22/04/2018
« nice place »

nice room facing the trees, quiet

AccorHotels certified review
Laurent P. Business - 09/04/2018
« Satisfying »

I always stay in this hotel as it is near my head office. Regretting that my room was a little small compare to my previous stays. Otherwise , clean room, well maintain

AccorHotels certified review
Michele R. Families - 13/03/2018

Lovely hotel, comfortable room, nice food and friendly staff. The only problem was finding the entrance to the hotel and we went round and round trying to get in! Problem with pdq machines left receptionist flustered as I told him it wasn't possible both of my cards were "invalid"

AccorHotels certified review
Anthony U. Couples - 08/03/2018
« Hotel good, Restaurant Average »

Always good. food not so good, a little ordinary and processed.

AccorHotels certified review
Andy H. Business - 08/03/2018
« I stay at the hotel regularly and everything was fine as usual. »

I stay at the hotel regularly and everything was fine as usual.

AccorHotels certified review
Amanda Couples - 04/03/2018
« This hotel works really well for us »

Comfortable room, excellent bedding, good bathroom, secure (free) parking with good access to public transport. The breakfast is a highlight of the stay, very good choice (lots of fresh fruit). One minor detail, for a four star hotel we would expect decent toiletries to be provided - there was only soap in the room (no separate shampoo/conditioner and no cotton wool, shower cap etc).

AccorHotels certified review
G. J. Couples - 28/02/2018
« a real gem of a hotel ! »

great stay - rooms are good, restaurant is good, setting is good and the staff are very helpful

AccorHotels certified review
Anonymous Business - 26/01/2018
« Good breakfast, good cleaning service »

It went well after credit card problems. My credit card didn't work first, because of wrong choice of payment machine by reception person. Luckyly it worked after ten times.

AccorHotels certified review
Raphael B. Families - 21/12/2017
« Everything you need form a business hotel »

Great. Everything was in order, the room, the cleanliness, the lobby, the restaurant.

AccorHotels certified review
Martin Friends - 13/12/2017
« Reliable »

This visit we stayed for 3 nights without any real problem except our room 412 was just about warm enough as the heating was not sufficient on Sunday when the weather turned nasty. Overall we never really have any complaint here as the staff are mostly very good although I did note that in the bar/restaurant on the Sunday evening there was a distinct lack of enthusiasm or warmth from those working, this spurred us to go to town and eat. However we shall continue to use this location as it has most of what we want in a hotel: thanks to reception for their help on Monday with a small problem we had created. The one bug I have is that you have no English TV news or programmes only squawking American channels, I wonder just how many Americans you attract as opposed to Britons?

AccorHotels certified review
Helen G. Friends - 09/12/2017

Comfortable rooms, very friendly and helpful staff. Disappointed with paper/plastic cups in the room - there is a sign in the bathroom about planting trees, how does having disposable cups help the environment?!? Also need a bedside table on both sides of the bed.

AccorHotels certified review
Sandra J. Couples - 06/12/2017
« great hotel - great location - helpful staff - super restaurant »

the second time we have stayed here and both times have been excellent

AccorHotels certified review
Noelene L. Business - 02/12/2017
« Always great »

Staff always friendly from the reception where they know which room I prefer to rhe restaurant that knows how I like my eggs SUNY side up with Tabasco Room always perfectly clean and well maintained ! Enen now some added English channels !!! Love the coffee in the room Only thing I miss is slippers ....and a gown

AccorHotels certified review
Ian P. Business - 27/11/2017
« Effcient and Tidy »

Met all my requirements

AccorHotels certified review
Harold C. Friends - 23/11/2017
« comedy of errors »

uncomfortable.lifts not working properly.one day no towels no toilet paper. no milk.waste bin not emptied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harold Michael c., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Metropole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. To be pleasant to you, we credit your account "Accorhotels Club" of 500 points courtesy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Denis PIERREL Directeur Général Mercure Lille Métropole

AccorHotels certified review
Virginia Families - 14/11/2017
« Miss »

Spacious and very clean room. Friendly staff who replied my emails quickly on our request of 3 people room. The added bed is comfy. Overall, a very good stay. One thing is, it would be better if we can have 3 cups and more tea & coffee as we have 3 people but there were only 2 cups.

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