Hotel - Mercure Lille Metropole Hotel
Mercure Hotel Mercure Hotel

Mercure Lille Metropole Hotel

4.0/5 667 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Nearby)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Choose between our two categories of spacious and comfortable rooms: the Standard Room and the Privilege Room offering a wider range of services.

  • 125 rooms
  • 72 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 28 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,999 reviews

Our guest reviews for Mercure Lille Metropole Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 667 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Fr… Business - 04/03/2019 AccorHotels certified review
« Nice and spacious new rooms, big improvement compared to last stay some years ago »

very friendly staff in nice and updated rooms

German G. F. J. O. B. T. I. F. Business - 26/02/2019 AccorHotels certified review
« For that price, I had higher expectations. »

Although advertised as having a fitness room, there was literally nothing there except some bicycles. At least get some dumbbells please. I was so disappointed. My colleague had a club sandwich and said it was just average, the same goes for the wine. Further, I asked for some bread because I saw other guests got some. The waiter gave me the uneaten bread that he JUST took from another table when another guest left. When I told him that I would like to have fresh ones, he replied that the former guest did not touch them. This service is unacceptable. The bread was also hard. The chocolate tart dessert was very plain. I had a strong stomach ache the very evening which I blame on the dessert.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Métropole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Denis PIERREL Général Manager Mercure Lille Métropole

Anonymous Solo - 06/02/2019 AccorHotels certified review
« Very pleasant »

The hotel staff is very pleasant and helpful.

David B. Business - 01/02/2019 AccorHotels certified review

Nice clean hotel. Breakfast buffet was quite nice. Good selection of food and drinks. Room was nice but average. Could not adjust room temp to a comfortable level for me (19C) and needed to open window. Also Iron and iron board was not included but was brought to my room upon request.

Dr.malte H. Families - 31/01/2019 AccorHotels certified review
« good and friendly service everywhere »

good and friendly service everywhere

Anonymous Business - 31/01/2019 AccorHotels certified review
« correct »

accueillant, cordiale

Jayson S. Couples - 17/01/2019 AccorHotels certified review
« Great hotel with fantastic staff »

From arrival all through stay - staff were very friendly and very professional. Hotel and rooms are bright and clean and very modern feel. Restaurant and bar serves great food and the variety means you never have a problem with choice

Luis Business - 11/01/2019 AccorHotels certified review
« Muy confortable »

Positiva

Christine Couples - 22/12/2018 AccorHotels certified review
« A good evernight stay »

Comfortable bed, spacious bedroom and helpful staff.

Charles M. Couples - 17/12/2018 AccorHotels certified review
« An excellent Hotel, matched by excellent Service. »

I have been staying at this hotel for over 24 years - both as a Sofitel and Mercure. It has maintained a very high standard over all of these years - an excellent hotel.

Nic B. Business - 15/12/2018 AccorHotels certified review
« Fine but not outstanding »

Nice hotel but rooms are a bit dated

Caz Friends - 04/12/2018 AccorHotels certified review
« Hotel far exceeded my expectations »

Perfect. Parking was plentiful and free staff were extremely helpful and rooms were far better than expected.

Noelene L. Business - 04/12/2018 AccorHotels certified review
« perfect as usual »

i love the staff all friendly helpful and accomodating ! small things like remembering my room i like or my eggs at breakfast or my tobasco with my food my VIP welcoming drink perfect rooms nice and clean even the housekeeping so friendly and helpful only thing i was not happy with was the room service menu even though it was well presented and fasr and efficient the food was not nice apparently you changed the menu a few weeks back ...

Ian P. Business - 19/11/2018 AccorHotels certified review
« All my requirements were met »

Staff were very helpfull

C. S. Business - 16/11/2018 AccorHotels certified review
« Top »

Nickel

Roy C. Couples - 14/11/2018 AccorHotels certified review
« Comfortable Stay »

The hotel feels slightly remote from central Lille and is located in the midst of major roads, but despite that it is quiet and comfortable. The rooms are spacious, and the bathrooms are modern and well designed. The reception area doesn't feel very welcoming due to massive space it sits in and the walk to the lifts feels like a corridor to nowhere. Overall though, this is a great location for exploring the region. It's easy to get around by tram, and the staff are very helpful and courteous. I'd stay here again.

Anonymous Business - 09/11/2018 AccorHotels certified review
« Good stay but please change the lampshade! »

Good trip. Excellent welcome at reception. Only negative is that in my room there was a ceiling lamp with paper lampshade located above the desk. The height of the lampshade was about 170cm and being 184cm in height (i.e. not tall for a man) I hit it a number of times when standing up from the desk / moving the chair. Not sure if this is room specific or a generic issue but an easy to fix improvement.

Phil W. Business - 07/11/2018 AccorHotels certified review
« Superior room was clean, large and comfortable. »

I found the superior room large, comfortable and clean. Hotle is well located and the bar area is OK.

A H. Business - 29/10/2018 AccorHotels certified review
« Comforable stay »

Great room

Peter A. Families - 25/10/2018 AccorHotels certified review
« Very friendly and attentive staff »

Your staff were excellent especially "Clara?" who checked us in. We realised it was a "business based" hotel however everyone tried to improve our stay.

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