Hotel - Mercure Lille Metropole Hotel
Mercure Hotel Mercure Hotel

Mercure Lille Metropole Hotel

4.0/5 635 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Nearby)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Choose between our two categories of spacious and comfortable rooms: the Standard Room and the Privilege Room offering a wider range of services.

  • 125 rooms
  • 72 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 28 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Baby bed
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,609 reviews

Our guest reviews for Mercure Lille Metropole Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 635 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Alan C. Business - 13/09/2018 AccorHotels certified review
« Still of a high standard but not as good as before »

The staff are excellent throughout the hotel and make for a very pleasant stay. What let the Mercure brand down was the closure of the restaurant .The breakfast food was not up to standard even when the restaurant reopened. The range available was very poor for what is otherwise a top quality hotel. But as I stay the staff are excellent.

Andy B. Families - 11/09/2018 AccorHotels certified review
« Great »

Friendly staff and nice clean comfortable hotel.

Brian Couples - 09/09/2018 AccorHotels certified review
« great »

great all the people there where great the front receiption was good .

David S. Couples - 09/09/2018 AccorHotels certified review
« Very good. Liked it. »

We arrived early evening very friendly girl at reception nice room good size , restaurant good , staff good Generally very good no complaints

Mel B. Couples - 05/09/2018 AccorHotels certified review
« Good access to Lille and free parking. »

We stayed for the Brasserie, although the hotel was away from Lille centre there was easy access via the tram and lots of free parking. We thought that the evening menu was limited and the breakfast was expensive although you could have an express one of a hot drink, orange juice bread and croissant. The dining room was quite cold in the evening. There is nowhere nearby for alternative eating. We had a Premier room which was quiet with a comfortable bed, a large TV and a Nespresso machine. The shower was excellent. Unfortunately the bathroom door was ill fitting and actually one hinge became detached but this was quickly rectified. Staff were very friendly and the guy on reception was particularly helpful. Also free WiFi.

Couples - 05/09/2018 TripAdvisor review
« This hotel works so well for us.. »

we're making a habit of staying there. Why? Because of its location, its secure parking, its comfortable rooms with a good mattress and excellent shower and also a great breakfast. A tram stop across the road gets you into the centre of Lille quickly and there are also very good restaurants within walking/a couple of tram stops distance. No review should go without mentioning the staff and here they are a credit to the hotel. We had a really warm welcome (loved the 'braderie survival kit', that was such a nice touch) and the other staff we encountered at breakfast were also polite, cheerful and helpful. Although the rooms may be getting a little bit scuffed and worn (we'd stayed in another Mercure hotel the previous two nights which had been recently refurbished), the customer service was good enough to let us ignore this!

Colleen Y. Business - 01/09/2018 AccorHotels certified review
« A Warm and Friendly Stay »

I have stayed many times at this hotel. The staff have all been there for a long time, and they always remember me and treat me like a returning friend. The warmth and friendliness, as well as the exceptional service, are much appreciated.

Keith Couples - 27/08/2018 AccorHotels certified review
« Lovely hotel poor cups »

2 night stay in a lovely hotel. Only drawback was paper cups in the room for hot drinks! Really surprised Accor group believe this is what guests want.

G. J. Couples - 30/07/2018 AccorHotels certified review
« great hotel - great location ! »

our fourth tome of staying - a good quality hotel just outside of Lille but with easy access by the tram

Stephen E. Business - 23/07/2018 AccorHotels certified review
« Great hotel for business travel »

The beds at this hotel were very comfortable the service was excellent and the staff very accommodating since I did not speak French. I plan on staying here again the next time I’m in France .

Derek G. Couples - 19/07/2018 AccorHotels certified review
« Very pleasant stopover »

We used the hotel as a stopover on-route from Denmark to Calais and it ticked all the boxes. The only comment would be that I thought the bar area could be more convivial.

Joseph B. Business - 12/07/2018 AccorHotels certified review
« Comfortable, Clean and Friendly staff »

The rooms were comfortable and very clean. The staff in the restaurant and café were so friendly and accommodating!

Andrew H. Business - 12/07/2018 AccorHotels certified review
« A relaxing stay »

Great room, easy check in

James B. Couples - 11/07/2018 AccorHotels certified review

A lovely hotel in a delightful setting. Would have preferred to have eaten evening meal in the restaurant rather than the noisy bar.

Stephan H. Business - 10/07/2018 AccorHotels certified review
« Disappointing and expensive »

The first room I had was big enough but lacking a desk and a chair. I only had an armchair and a tiny rolling plate. This is very inconvenient to work on a laptop. I asked the reception to change room and got a better one after 15 minutes. I don't understand why you don't put a decent table and a chair in a room with plenty of space. This is what I expect for a 250 euros per day room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Métropole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You evoke the absence of desk and chair in some of our rooms. Indeed, a number of our rooms are equipped with a multi-purpose table which is dedicated to this function of desk. For a more comfortable working need, we propose to our customers some rooms equipped with a real desk : it is moreover what what was proposed to you during your stay. Do not hesitate to ask these type of rooms in case of future reservation in our hotel. Finally, you evoke a rate of 250€ and let us be anxious to specify to you that the rate which was invoiced during your stay from 2 till 3 July was 179€. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Denis PIERREL General Manager Mercure Lille Métropole

Scott G. Business - 03/07/2018 AccorHotels certified review
« Lesaffre Safety Conference »

I speak no French. Your staff greeted me warmly and were very helpful during my stay.

Anonymous Business - 21/06/2018 AccorHotels certified review
« VERY NICE STAY »

quiet room friendly people good restaurant

Noelene L. Business - 09/06/2018 AccorHotels certified review
« Miss Noelene L. »

After 8 years and 16 or 17 stays I finally got upgraded to a suite that was amazing I love all the stAff they all treat me like family always welcoming me so friendly and in perfect English ! I love all restaurant staff did breakfast they know what I le have my 2 fried eggs ready and my tobasco ! The day I checked out I got confused with breakfast timing it was 10:30 the one lady - forgot her name tall skinny blonde English name - was so kind Served me whatwver dhs could with my 2 eggs! That was just amazing great customer service !! Enen my late check out was approved Now I love hotel and the rooms and it’s convinient location near promod ahead office but be sure the staff makes it Even the friendly housekeepers they all recognize me and soooooo friendly and helpful I will never stay anywhere else

Amanda Couples - 05/06/2018 AccorHotels certified review
« End of road trip »

Fabulous room ,comfy beds friendly helpful staff great food in restaurant also with happy helpful staff a very pleasant stay Thank you

Ian Y. Couples - 30/05/2018 AccorHotels certified review
« Excellent hotel stay »

We experienced difficulty initially in locating this hotel as (a) we did not know the postcode, and (b) we didn't realise that it was not actually in Lille itself. However, having arrived there, we were delighted with the room upgrade to 'privilege' status. Breakfasts were excellent with a avery varied choice of cereals, breads etc. - the fresh orange juice was particularly welcome. We only had one dinner in the restaurant - I still feel there was some confusion over my translation of 'quasi veau' as what I actually was served was 'pave de rumpsteak', but the prices were reasonable. The only significant criticism I have to make about the Mercure group is the failure to provide BBC world news within its TV selection. For British visitors, this is really essential. The Euro news channel in English was very poor and not remotely comparable to the BBC service. I must thank the reception staff who were extremely helpful and professional in assisting us with planning our visit to Lens-Louvre and other trips.

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