Hotel - Mercure Lille Metropole Hotel
Mercure Hotel Mercure Hotel

Mercure Lille Metropole Hotel

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4.0/5 557 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • 13 meeting room(s)
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Hotel location

Our rooms

Choose between our two categories of spacious and comfortable rooms: the Standard Room and the Privilege Room offering a wider range of services.

  • 125 rooms
  • 72 non-smoking rooms
  • 28 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,851 reviews

Our guest reviews for Mercure Lille Metropole Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 557 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mike D. Business - 16/10/2017
« Room too hot, desk too short »

The people were very friendly and helpful. I had difficulty with the room. It was too hot and difficult to cool down, and the desk was very uncomfortable and difficult to work at.

AccorHotels certified review
Warren S. Families - 03/10/2017
« Pleasant stay. Disappointed with the food in the restaurant. »

The stay was pleasant. Friendly staff. On Saturday 30th September I went to the restaurant to dine with my daughter. I ordered the Filet Steak - medium rare. Unfortunately, the steak wasn't cut evenly and therefore wasn't cooked evenly. the sides were well done and the middle section was medium/well. It was my birthday and we were tired and hungry hence I didn't make an issue of it at the time. I did however mention it to the receptionist the next morning. He said that someone would contact me about it. I have received no correspondence from anyone.

AccorHotels certified review
J W. Business - 01/10/2017
« A good conference location. »

Pleasant experience

AccorHotels certified review
Carole D. Couples - 20/09/2017
« was happy with my stay »

Overall I was happy. Just after check in went to our room to discover rentokil outside the room carrying out some sort of procedure on one of the rooms opposite. It found it slightly disconcerting to not know what was going on and have a man sitting in corridor at a laptop checking on the procedure.

AccorHotels certified review
Ak Business - 14/09/2017
« Nice and quiet retreat »

i appreciated very clean and cosy room, quarded parking and very important: possibility of breakfast on bed ( which was very delicious! ) as well as quarded parking in front of the hotel. A neighbour room which serves as a communicating room for some occasions was not enough sound proof, where i experienced clear sound of a shower or very clear Phone communication. therefore i was concerned if my TV can disturb a quest next door..

AccorHotels certified review
Aparna P. Families - 10/09/2017
« It was exactly what we wanted. »

It worked from all possible parameters- financially, comfort-wise, service, breakfast. The service was attentive, genteel and quick. Very efficient too. The room clean, cosy, comfortable. Particularly the bed! I loved how soft, clean and nice it was. The breakfast was hearty - the variety was good. The service there too was exceptionally polite and efficient. There was a tram right opposite the hotel that took us directly to the city center - so efficient . The parking was also free. All this comfort in an economical rate.

AccorHotels certified review
David R. Couples - 05/09/2017
« Great stay, as usual »

Had another great three night stay for the Lillebraderie. Staff, as usual, were excellent and very obliging whenever we had a request. Evening meals very good and breakfasts splendid. Room on fourth floor quiet and spacious. Hotel had undergone a makeover since our last stay and this has improved the reception and public areas. Lots of free parking available an an easy tram ride into town on a cheap two day ticket. Excellent value and nice to see the same staff as previous visits in the restaurant. Mercure had graciously transferred our booking from last year when the braderie was cancelled at short notice. This was really appreciated by us, and will make us want to support the group in future. Just ready to book for next year.

AccorHotels certified review
Alan C. Couples - 05/09/2017
« Excellent no complaints at all »

We thought the staff were of the best, the breakfasts very good and the room was excellent

AccorHotels certified review
Martin Business - 04/09/2017
« Very convenient »

Excellent attention at front desk, nice room,

AccorHotels certified review
Brian Solo - 20/08/2017
« A superb four night stay »

My second stay at this hotel, The staff are all very pleasant and give an excellent welcome The rooms are large and well furnished. The restaurant and bar food is well above average. But when to this is added a large private car park, large gardens and an adjacent tram stop to go to the centre of Lille as well as the Autoroute, this hotel is perfect for stay of more than just one night.

AccorHotels certified review
Jayson S. Couples - 14/08/2017
« Fantastic hotel with friendly staff »

Warm greeting upon arrival, very helpful staff, hotel was clean and location is great, one small moan, on the ,Saturday room was not made up when we returned at 1630,however found out due to Nantes FC arriving so hotel staff were very busy,, use this hotel frequently and always enjoy our stay, would highly recommend to anyone wishing for a great hotel while staying in Lille,

AccorHotels certified review
Anonymous Couples - 08/08/2017

Prima.

AccorHotels certified review
Martin M. Friends - 27/07/2017
« Mercure at its best!! »

Front desk staff welcoming both at check-in and on departure, good inter-personal skills and consideration by the team especially by Remi who tried to eliminate a problem before arrival. At breakfast we again were greeted by a smiling lady who seated us; good array of meats, fruits, cereals and breads as well as excellent coffee and good tea. Our 4th floor rooms were well serviced and spacious and fitted for our needs; good shower room. Lots of parking and 10mins from the centre of Lille was a bonus , overall a very good experience and one we shall certainly do again.

AccorHotels certified review
Ian P. Business - 08/07/2017
« The hotel met my requirements »

Rooms are kept clean and tidy Staff are always helpful

AccorHotels certified review
Marcus Business - 07/07/2017
« Very good »

Almost perfect. Good installation and very nice staff. The only problem I had was the lac of aircon in the Gym. I was obliged to stop running because of that.

AccorHotels certified review
Andy M. Business - 05/07/2017
« Only one thing lacking »

In general really good. You need to be more business orientated though. A proper desk and chair in the room to work at are essential. I stayed in a prestige room and the desk was tiny with a footstool type chair that didn't have a back on it. The bedside clock with an ipod/iphone dock it a good idea but you still have one with the very old 30 connector that hasn't been used for years. I didn't think the extra expense for the prestige room was justified. Other than that really good though. I have stayed at this hotel on and off for 15 years (since it was a Sofitel) and it has always been a nice place with friendly staff. Food and bar are good.

AccorHotels certified review
Anonymous Business - 04/07/2017
« Fine »

Fine

AccorHotels certified review
Hove, E. Couples - 02/07/2017
« hotel and services all run efficiently and pleasant staff »

all as experienced in the past, which is why we choose this hotel if we are in the area

AccorHotels certified review
Barry T. Couples - 24/06/2017
« Good service »

Check in good - room clean and well equipped- bed comfy - bathroom efficient and check out easy.

AccorHotels certified review
Andy Business - 21/06/2017
« Overall good experience, only room temperature was really hot »

In general I enjoyed the stay. Staffs were excellent, very customer friendly and professional. Service and facilities are outstanding, room clean and spacious. I only struggled with the room temperature. During my stay, the temperature outside was above 30 degrees, and the temperature in the room was quite hot. It seemed that the air conditioning did not work well. Have reported this to the front desk, and they promised to send a technician to look it up while I was away. Upon returning to the room, it seemed that the temperature improved a bit, but it was still too hot.

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