Hotel - Mercure Lille Metropole Hotel
Mercure Hotel Mercure Hotel

Mercure Lille Metropole Hotel

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4.0/5 578 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Nearby)
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
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Hotel location

Our rooms

Choose between our two categories of spacious and comfortable rooms: the Standard Room and the Privilege Room offering a wider range of services.

  • 125 rooms
  • 72 non-smoking rooms
  • 28 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Telephone
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,079 reviews

Our guest reviews for Mercure Lille Metropole Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 578 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Raphael B. Families - 21/12/2017
« Everything you need form a business hotel »

Great. Everything was in order, the room, the cleanliness, the lobby, the restaurant.

AccorHotels certified review
Martin Friends - 13/12/2017
« Reliable »

This visit we stayed for 3 nights without any real problem except our room 412 was just about warm enough as the heating was not sufficient on Sunday when the weather turned nasty. Overall we never really have any complaint here as the staff are mostly very good although I did note that in the bar/restaurant on the Sunday evening there was a distinct lack of enthusiasm or warmth from those working, this spurred us to go to town and eat. However we shall continue to use this location as it has most of what we want in a hotel: thanks to reception for their help on Monday with a small problem we had created. The one bug I have is that you have no English TV news or programmes only squawking American channels, I wonder just how many Americans you attract as opposed to Britons?

AccorHotels certified review
Helen G. Friends - 09/12/2017

Comfortable rooms, very friendly and helpful staff. Disappointed with paper/plastic cups in the room - there is a sign in the bathroom about planting trees, how does having disposable cups help the environment?!? Also need a bedside table on both sides of the bed.

AccorHotels certified review
Sandra J. Couples - 06/12/2017
« great hotel - great location - helpful staff - super restaurant »

the second time we have stayed here and both times have been excellent

AccorHotels certified review
Noelene L. Business - 02/12/2017
« Always great »

Staff always friendly from the reception where they know which room I prefer to rhe restaurant that knows how I like my eggs SUNY side up with Tabasco Room always perfectly clean and well maintained ! Enen now some added English channels !!! Love the coffee in the room Only thing I miss is slippers ....and a gown

AccorHotels certified review
Ian P. Business - 27/11/2017
« Effcient and Tidy »

Met all my requirements

AccorHotels certified review
Harold C. Friends - 23/11/2017
« comedy of errors »

uncomfortable.lifts not working properly.one day no towels no toilet paper. no milk.waste bin not emptied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harold Michael c., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Metropole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. To be pleasant to you, we credit your account "Accorhotels Club" of 500 points courtesy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Denis PIERREL Directeur Général Mercure Lille Métropole

AccorHotels certified review
Virginia Families - 14/11/2017
« Miss »

Spacious and very clean room. Friendly staff who replied my emails quickly on our request of 3 people room. The added bed is comfy. Overall, a very good stay. One thing is, it would be better if we can have 3 cups and more tea & coffee as we have 3 people but there were only 2 cups.

AccorHotels certified review
Premi B. Solo - 13/11/2017
« Misdextte »

Extremely satisfied with staff attitude, service and the environment The food was tastefully done and very well presented and the breakfast was super and a lot of choices. I will definitely recommend the hotel to filter and friends.

AccorHotels certified review
Marie D. Families - 03/11/2017

Always pleasant staff aims to please

AccorHotels certified review
Martin Friends - 30/10/2017
« A very good experience »

The welcome here is expressive of the hotel in general, warm and friendly without being over effusive. Check-in with Remy was quick and later he and Eric helped us to book dinner, check out was equally well done. This time we encountered Thierry whose service again was exemplary; its almost impossible to write anything bad about this property and says much for the training and management of this property.

AccorHotels certified review
Gulnara V. Families - 21/10/2017

Hello, we stayed in the hotel for about a month while looking for a permanent accommodation in the area. The receptionist Sebastian was the superb example of Customer First Approach. This high evaluation is not only because of his great level of English, high working ethics and true hospitality. Sebastian pays attention to the needs of every customer and tries to resolves the issues and help the customers. To be honest if you really want to improve your services I would highly recommend you to copy Sebastian's attitude and coach other receptionists to reflect the same values!

AccorHotels certified review
Mike D. Business - 16/10/2017
« Room too hot, desk too short »

The people were very friendly and helpful. I had difficulty with the room. It was too hot and difficult to cool down, and the desk was very uncomfortable and difficult to work at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Metropole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Denis PIERREL General Manager Mercure Lille Métropole

AccorHotels certified review
Warren S. Families - 03/10/2017
« Pleasant stay. Disappointed with the food in the restaurant. »

The stay was pleasant. Friendly staff. On Saturday 30th September I went to the restaurant to dine with my daughter. I ordered the Filet Steak - medium rare. Unfortunately, the steak wasn't cut evenly and therefore wasn't cooked evenly. the sides were well done and the middle section was medium/well. It was my birthday and we were tired and hungry hence I didn't make an issue of it at the time. I did however mention it to the receptionist the next morning. He said that someone would contact me about it. I have received no correspondence from anyone.

AccorHotels certified review
J W. Business - 01/10/2017
« A good conference location. »

Pleasant experience

AccorHotels certified review
Carole D. Couples - 20/09/2017
« was happy with my stay »

Overall I was happy. Just after check in went to our room to discover rentokil outside the room carrying out some sort of procedure on one of the rooms opposite. It found it slightly disconcerting to not know what was going on and have a man sitting in corridor at a laptop checking on the procedure.

AccorHotels certified review
Ak Business - 14/09/2017
« Nice and quiet retreat »

i appreciated very clean and cosy room, quarded parking and very important: possibility of breakfast on bed ( which was very delicious! ) as well as quarded parking in front of the hotel. A neighbour room which serves as a communicating room for some occasions was not enough sound proof, where i experienced clear sound of a shower or very clear Phone communication. therefore i was concerned if my TV can disturb a quest next door..

AccorHotels certified review
Aparna P. Families - 10/09/2017
« It was exactly what we wanted. »

It worked from all possible parameters- financially, comfort-wise, service, breakfast. The service was attentive, genteel and quick. Very efficient too. The room clean, cosy, comfortable. Particularly the bed! I loved how soft, clean and nice it was. The breakfast was hearty - the variety was good. The service there too was exceptionally polite and efficient. There was a tram right opposite the hotel that took us directly to the city center - so efficient . The parking was also free. All this comfort in an economical rate.

AccorHotels certified review
David R. Couples - 05/09/2017
« Great stay, as usual »

Had another great three night stay for the Lillebraderie. Staff, as usual, were excellent and very obliging whenever we had a request. Evening meals very good and breakfasts splendid. Room on fourth floor quiet and spacious. Hotel had undergone a makeover since our last stay and this has improved the reception and public areas. Lots of free parking available an an easy tram ride into town on a cheap two day ticket. Excellent value and nice to see the same staff as previous visits in the restaurant. Mercure had graciously transferred our booking from last year when the braderie was cancelled at short notice. This was really appreciated by us, and will make us want to support the group in future. Just ready to book for next year.

AccorHotels certified review
Alan C. Couples - 05/09/2017
« Excellent no complaints at all »

We thought the staff were of the best, the breakfasts very good and the room was excellent

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