ibis Mainz City Hotel

This is normally a reasonable hotel and my room was ok. However the lobby is a building site at the moment and my initial reaction was rather a shock when I entered the hotel to check in. There's no mention online of the current building works and disruption they cause.

Excellent.. Manager and front desk staff are excellent

We were woken up at 8am by builders. When we spoke to reception about this they told us it was our fault because the website clearly stated that building works were taking place, and therefore it was our choice. We booked via the accor app, and this was not mentioned. The apology was not convincing when staff were confronted with the evidence.

Have stayed here numerous times and have always had a great experience. The staff are friendly, very helpful and always smiling! The location is excellent. Near city centre and train station. Will be back next year for my yearly Christmas Market visit!

I was very satisfied with the hotel and the staff. It was really clean .. the breakfast was also great same as the location. I must say that receptionist Zlatan was really helpfull and he guided me through all my quests and questions. I recommend this hotel.

prima

Expected

When I told the man at the Reception that I wasn't sure how to buy a ticket from Roemisches Theater to Koblenz, because I knew I would have to change trains at Mainz Hbf., he told his colleague he was going to take a short break, and he walked up to the Bahnhof with me. He showed me how to buy the ticket. I doubt that I would have been able to do it myself. That is fantastic guest service.

We stayed 2 nights only. Location is good but we had bugs and spiders in the room. Plenty of bakeries are close where you can Get breakfast instead of paying for the expensive hotel breakfast.

- Not a fresh smell in the room - Noise coming from the neighbour room - No drinking water in the room - Having checked-in online in advance (2 days), a better wifi-connection was promised, but still was quite a slow.

As a frequent visitor to the ibis Mainz City, I am quite satisified with the location, the friendly staff and the quality of the stay. The newly renovated rooms now have a larger TV and USB charging outlets, making the stay even more convienient. The location is perfect - very close to the Mainz Römisches Theater train station CineStar cinema and a wide choice of restaurants and bars. The only negative aspect (and not something that can be controlled by the hotel) is the street noise when the window is open. The windows do block most of the noise when closed and A/C is available in the room, but I prefer to sleep without A/C running when possible.

the rooms we stayed at was nice (recently renovated) , breakfast was fine. location was excellent 3 min walk from the train station (Mainz Römisches Theater) . downtown is 5-10 min walk. one think we did not like , one of the rooms has some bugs , we informed the hotel about it , but we still found one or 2 bugs (it could be that they left the window open)