Hotel - Novotel Orléans St Jean de Braye
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Novotel Hotel

Novotel Orléans St Jean de Braye Hotel

145 Avenue de Verdun 
45800  SAINT JEAN DE BRAYE
FRANCE

445 reviews
TripAdvisor Rating Based on 445 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 7  EUR
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 7  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor heated pool
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Kayaking  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Boules/petanque
    • Table tennis

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

To improve your comfort, we'll soon be launching a room renovation program

  • 107 rooms
  • 70 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 54 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • Computer
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Breakfast buffet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 1,929 reviews

Our guest reviews for Novotel Orléans St Jean de Braye

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 445 reviews
AccorHotels certified review
Tim C. Families - 13/09/2017
« Not 4 star and false advertising with no customer service »

Researched a stop over for a long time on our way back from the south of France to Calais. chose this apparently 4 star hotel as it advertised a double room with 2 singe beds and air conditioning. I should have saved my money and stayed at a much cheaper hotel who are at least honest and advertise their rooms as a double bed with an "extra bed" or "pull out bed" or "sofa bed"/"Junior bed" etc On check in the room was a double bed at least but with nothing more than a sofa bed for our daughter. When I questioned the only member of staff working that afternoon and showed the print out of my booking on the accor website the response was "we have never had any of those rooms at this hotel" So why allow me to pay more for one then I asked? "you will have to speak to my superior in the morning" was the only response. No apology, no attempt at anything at all. I also asked this staff member to look into the air conditioning as it was set at 25 degrees Celsius and could not be changed, the room was unbearably hot. He at least said he would go away and get this fixed - this never happened, when our daughter began sweating in bed and we could not sleep - I have sent a picture of our 2 year old soaking wet, I tried opening the window (onto the road at the front so allowing noise that we didn't want) I found that there was no safety device on the windows and the double window fully opened nice and wide, directly above my 2 year old daughter's SOFA (not bed!) making it impossibly unsafe from the second floor to leave open at all. Spoke to the "manager" in the morning on check out, was thanked for my feedback but was told that he had no authority to do anything about a refund or discount on our prepaid rate (for a more expensive room that I did not get)but was promised a phone call when he had spoken to yet another manager who was conveniently also not available. This never happened. The only contact I have had from this 4 star hotel is an email from Accor thanking me for my feedback again - very good of them! and saying "We appreciate your sharing your concerns, also, we do hope that we have met your expectations",!!!! it appears that you do not want to hear! This is a real shame as it could be a nice hotel but 4 stars should mean not run on a stingy penny picking budget, understaffed with no staff training, air conditioning set so it doesn't cost them any money and never mind the comfort of the guests. It almost seems that they are struggling to make ends meet, it has had a refurb but is not finished, we almost tripped over an unfitted carpet outside our room on check in and then almost tripped over the carpet fitter in the morning - workmen & tools were were everywhere - no mention of this on the booking website either - not a 3rd party website either as I mentioned! But most of all an attitude of " we have your money - go away! Never again Accor - half the price for a stop over with working air conditioning and friendly staff at a Camponile or other "budget" brand - A Waste of money and Iam STILL awaiting your reply with my refund.

AccorHotels certified review
Theresa G. Families - 11/09/2017
« Lack of staff on the front desk meant we were kept waiting for a long time after a long journey. »

The lack of front desk staff and at a busy checking in time, early evening, meant we waited for nearly 30mins to check in after a long car journey. There was one person on the front desk and when I came. back down to ask for a towel he wasn't there. We had to ring a bell for him and still he didn't appear. Not good enough for a large hotel like Novotel.

AccorHotels certified review
Nickcrabtree Families - 09/09/2017
« A great stopover on our journey south »

An excellent stop on our journey south. The room was really comfortable and easily accommodated our family (two adults and a 2 1/2 year old and an 8 month old). The staff could not have been more helpful both when we arrived (very late) and the next morning.

AccorHotels certified review
Delyth G. Families - 08/09/2017
« Nice hotel but staff need training »

Room was clean and pleasant. Check in was well managed. However, there is a real need for staff training. A lady manager entered our room immediately after two knocks on our door, announcing " room service". No respect for us or our privacy. She said she was coming in to " take a photo of the room". However, she did leave and said she would go to another room. I have never experienced anything like it! I popped down to the bar via the lift to get some fresh milk for tea and asked the barman where the stairs were as I wanted to walk back. He said he was new and didn't know where the stairs were. There were two very young waitresses at dinner as well as the barman. I asked for a gin and tonic at the bar to one of the waitresses who then searched for ages in the soft drinks fridge. Eventually she asked the other waitress where the gin and tonic bottles were. The other girl explained that she had to make the drink and showed her the gin on the shelf. The poor girl had no clue. We were given the standard menu with little choice and made our choices. However, we noticed that other tables were shown two slate- like menus. We discovered that there were at least 8 special options on this menu but it was too late for us to amend our order. Service was poor overall. However the food was satisfactory. The barman, however, did politely thank us for our patience at the end. One of the two young waitresses really didn't have a clue about how to do her work and we felt that there was a need for a front of house person to manage the restaurant. At breakfast , no member of staff was around to log our room number. there were tables for 2 and two large circular tables with no covers. I proceeded to move the cutlery from one table to make a table for three. At this point a waiter appeared and started to yell and tell me off for doing this and putting the cutlery back on the original table. His manner was very rude and which made me feel like a naughty child. At one point, my 11 year old daughter was putting back the maple syrup and the same waiter snatched it up and told her angrily where it was supposed to be kept ( "this goes in here"). Breakfast was served until 9:30 and, just before this time, the staff proceeded to clear and take things away, much to the annoyance of manu guests. I am a frequent Novotel customer and am always satisfied with the level of service. However, I have never seen so many staff that are in need of basic training before in one hotel.

TripAdvisor review
Family - 06/09/2017
« Underperforming »

A poor experience on check in as the receptionist didn't have much idea. No cups in the room, so has to go on a hunt to be able to make a cup of tea using the kettle and tea bags which were provided. The sheet was too small for the bed, leaving the mattress exposed under the pillows. The breakfast, though good, didn't seem up to usual Novotel standards.

AccorHotels certified review
Brian W. Families - 04/09/2017
« Very comfortable »

Lovely bedroom. Had shower gel & shampoo. Very comfortable. Breakfast was delicious. We also had diner at hotel when we arrived. Very tasty and good value. Every one very polite.

TripAdvisor review
h0wej Family - 04/09/2017
« Good habe done better »

Toilet was dirty. 1 tea bag and 2 milk for a family room. Looked like it was going tbrough a refurb. Housekeepers very rude. Waiting staff had no idea what they were doing. Simming pool was closed off.

AccorHotels certified review
Anonymous Families - 03/09/2017
« Mr Geoffrey P. »

we were very happy overall excepting the meal took a long time to be served, the staff were brilliant all round

AccorHotels certified review
J. H. Families - 03/09/2017

Room was dirty. Limited tea and coffee in room.

TripAdvisor review
Family - 03/09/2017
« Stylish rooms makeover »

We love the look of the renovated rooms. The hotel is now as "stylish" in the reception, lounge and restaurant as in the bedrooms. It's a vibrant, glistening contemporary deco, with the use of lush velvet fabrics in pumpkin shade in the room we had, amazing blue clouds sofas in the Lounge and more subtle tints of pale yellow and cream on the dining chairs. If you like a touch of glamour, It's worth the few extra kilometres away from the motorway. The staff at the reception really friendly. Surprisingly the barmaid didn't know what a Kirk royal was. The breakfast is not the best Novotel can offer, but we all found something we could eat. Now that there is no extra door pass the bedroom entrance door, the noises from the corridor and and other doors clothing is more noticeable. The walk in Shower is really great but there is no more bathtub.

AccorHotels certified review
Michael Business - 01/09/2017
« Business Trip »

Now that the renovation has been completed this hotel is an excellent place to stay again.

AccorHotels certified review
Fernando Families - 31/08/2017
« Branded new! »

The hotel has been recently renovated, the atmosphere is good and overall cool.

AccorHotels certified review
A B. Families - 29/08/2017
« Very enjoyable stay. »

Very relaxed. Menu was very good so was the food. Rooms very clean and had a good nights sleep.

AccorHotels certified review
Tired T. Families - 29/08/2017
« Tired traveller »

Although the room met our needs the dining experience did not. We complained on more than one occasion about the lack of service and the staff appeared disinterested. It was busy on the night concerned (Saturday, 26 August) but there did not appear to be enough staff on duty and there were visible tensions between them. The quality of the food was not great and to cap it all off my family picked up a bug - which although impossible to source - added to the overall impression. It is a shame because we had a very positive experience during an overnight stay at the Novotel Clermont Ferrand and could directly compare the two.

AccorHotels certified review
Jean-yves L. G. Couples - 28/08/2017
« Disapointed ! »

This is a fully renovated Novotel...BUT: - the first bedroom we got for 2 adults was with the sofa bed prepared for kids. It was not marked on the reception computer, - the second bedroom was ground floor, we ask for not being on the car park... we were. - the room was great and the bed good, - The bathroom was so small and low key, all plastic and tiny bath.. this is not 4 stars at all - The staff at the restaurant was not enough and not experienced enough to handle the customers at diner and at breakfast: 3 waitress + a trainee at diner and only 2 waitress at breakfast. This is ridiculous, - At diner, the meal of the day was either Salmon or beef. the salmon arrived not cooked enough and did not seems fresh but from frozen, the paella rice did look from frozen too. The beef was small and the fries were definitely from frozen. Not a 4 stars hotel/restaurant again.

AccorHotels certified review
Elliott I. Families - 25/08/2017
« Disappointing »

The hotel is still under going refurbishment and we weren't warned about this but the hotel service is suffering as a result. We were also promised a discount following a disappointing visit two weeks prior but they didn't honour that promise.

AccorHotels certified review
Charlotte C. Families - 24/08/2017

Pleasent stay, needs to get to grips with the amount of guest in restaurant, as we had to wait a while for food. I did ask for an extra pillow but unfortunately couldn't give me on. Apart from small things the hotel was very pleasant.

AccorHotels certified review
Nick Families - 23/08/2017
« Not very good service »

As a whole this hotel was not very good. We were looking forward to staying at a nice Novotel. Unfortunately the room was a family room for 4 people but only 2 pillows the ones for the kids were just cushions. When asked at reception we were told there were no spare pillows and were just given pillow cases. Just to add to this in the morning when we tried to have a shower it was stuck on extra hot and we were unable to use. As we were travelling we did not have time to complain as we are on a schedule. I was very disappointed as we have always had very good stays at Accor hotels.

TripAdvisor review
I4710VFlouisem Family - 23/08/2017
« Breakfast »

The breakfast here is very poor quality and service. We arrived at breakfast at 7am as had an early start and they were not ready for use, staff standing around doing nothing. No butter no utensils and on;y 2 rashers of bacon on the hot plate....we are a family of 4!!! The breakfast is very expensive for what is available. I have complained and waiting to see if I receive a refund.

AccorHotels certified review
Alison Families - 22/08/2017
« Alison »

We used this hotel as a 1 night stopover travelling back to UK from the south of France. Hotel was lovely, staff speak very good English, welcoming and very helpful. Receptionist gave me a map of Orleans and directions so that we could go out to eat in the evening. Our room was amazing and looked freshly decorated, coffee maker and mini fridge. Reception area was lovely with large sofas. Chess board for kids, table tennis outside. Looked like the grounds were having some works completed as some of it was roped off and muddy, so will look even better when it is finished. Breakfast was a good choice, bit of a queue at the coffee machines though. Possibly the best room I've had at a hotel for a short stay and the price was very competitive.

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