Novotel Orléans St Jean de Braye Hotel 4 stars

TripAdvisor rating 3.5/5 672 reviews
Novotel Orléans St Jean de Braye
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Hotel extras

  • 8 minutes from the A10/A19 highways

  • Outdoor heated swimming pool with terrace

  • 2690 sq. ft. (250 m²) of renovated modular event rooms

  • Wooded park and children's play area for families

  • Free private car park

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Gift shop/newspaper shop
Leisure and activities
  • Outdoor heated pool
  • Outdoor playground for children
  • Kayaking (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Orléans St Jean de Braye

145 Avenue de Verdun
45800
saint jean de braye
france

Tel: +33238846565

Fax: (+33)2/38846661

Contact email

Check-in from 12h00

Check out up to 12h00

  • GRAND COQUILLE :  

  • By plane

    AERODROME DE ST DENIS DE L'HOTEL At 10km / 6 miles

  • By plane

    ORLEANS ST DENIS DE LHOTEL At 13km / 8 miles

  • By plane

    PARIS ORLY At 129km / 80 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93 miles

  • By car

    ORLEANS NORD SARAN At 7km / 4 miles

  • By train

    LES AUBRAIS ORLEANS At 5km / 3 miles

  • By train

    ORLEANS At 12km / 7 miles

GPS :47.922455, 1.988765

Our accommodations

To improve your comfort, we'll soon be launching a room renovation program

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite with 1 double bed

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: Thematic cuisine

Come and discover our GourmetBar, where Italy takes center stage. Our chef offers home-cooked dishes as well as a selection of burgers. Simple and authentic cuisine in a relaxing and stylish setting.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 190

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Orléans St Jean de Braye

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

3,562 reviews

tripadvisor

TripAdvisor Rating 3.5/5

672 reviews

Poor service

Customer review rating 4.0/5

Sharon W. Couples - 15/10/2019 AccorHotels review

Our experience was poor. We were ignored by bar staff whilst there were 3 of them standing at the till. No-one acknowledged us for about 6 or 7 minutes until someone else came from the back. We noticed everyone else was given snacks with their drinks and we weren’t given any. After returning to our room after dinner we found it to be very warm and the air conditioning did not work. We went to reception to report the issue and the Receptionist came to the room to investigate. She couldn’t get it to work and called the manager. He came up and also couldn’t get it to work. He said he would give us another room but the air conditioning did not work their either. The Receptionist told us the air conditioning was turned off in the hotel. We were then given a suite where the air conditioning did not work and we had to leave the windows open all night to get the room cooler. We had travelled all day and purposefully booked a nice hotel so we could have some comfort after a long day. Unfortunately our stay was extremely poor and very disappointing. Air conditioning should never be switched off as it controls the cooling and heating.

Bed set up not as described in booking and badly made beds.

Customer review rating 4.0/5

Sarah D. Families - 04/09/2019 AccorHotels review

Arrived to find that having booked a double with double sofabed that such a room doesn't exist and given 2 single put up beds - false advertising and very disappointed. Then find that the double bed was made with 2 single sheets across the bed and the receptionist was the only person available and couldn't find a double undersheet.

Great experience

Customer review rating 4.0/5

N. Families - 27/08/2019 AccorHotels review

Wonderful, great meal, great bed, goog breakfast ( pancakes were not that good though). The pool is also a nice extra

Good

Customer review rating 4.0/5

Carmen Families - 23/08/2019 AccorHotels review

Hotel was fantastic but breakfast was poor.

Comfy, cool room. Great pool

Customer review rating 4.0/5

Night S. U. Families - 20/08/2019 AccorHotels review

Handy stopover. Good rate for hotel with pool. Comfy family room.

Comfortable

Customer review rating 4.0/5

Scott J. Families - 19/08/2019 AccorHotels review

The rooms were very comfortable and a good size. We requested adjoining rooms and this was kindly arranged for us.

We enjoyed our short stay very much

Customer review rating 4.0/5

Roy B. Families - 18/08/2019 AccorHotels review

A very refreshing one night stop. Pool and restaurant areas very welcoming.

Great hotel and location.

Customer review rating 4.0/5

Anonymous Couples - 14/08/2019 AccorHotels review

Excellent hotel and location, but let down by an overpriced and questionable food quality at the restaurant. Restaurant service great through. I have stayed at the hotel several times over the years while travelling. Some years ago food was better. I really think that food now is too expensive for what it is. Fish ships which may even be frozen ones?

Excellent customer service

Customer review rating 4.0/5

John H. Families - 10/08/2019 AccorHotels review

Really impressed with efficiency and support from confidently bi-lingual reception staff. Comfortable and stylish rooms. Only area of question was the possibly overpriced restaurant and scrum at breakfast.

Stop over - nice room but stupendously expensive food and drink

Customer review rating 4.0/5

Peter K. Families - 06/08/2019 AccorHotels review

Check in was very confused - rooms swapped, room key did not work, had to go back to reception to correct this. Very poor service in the bar and restaurant, long delays in service, groups of staff talking to each other while guests were left waiting. No obvious leadership or service management. Drinks are so expensive it is almost criminal - 12 euro for an American Pale Ale you wait 30 minutes for. Most people eat at the Italian restaurant next door which is under half the price and very good.

Price quality not as we expected

Customer review rating 4.0/5

Anonymous Families - 06/08/2019 AccorHotels review

The facilities in the hotel are nice, especially for a stay with children. However we were very disappointed that we were not allowed to use 1 room as a family of 5 (including 1 baby) and had to book to separate rooms. The hotel said this was for safety reasons but we have never experienced this anywhere else! Quality and availability definitely not worth the 17€ which we paid.

Short stop enroute home

Customer review rating 4.0/5

Kevin P. Families - 05/08/2019 AccorHotels review

Really appreciate the courteous staff

Holiday stop over en route to the South of France

TripAdvisor rating 3.5/5

Emma B Family - 05/08/2019 TripAdvisor review

A relaxing hotel with modern interior, nice outdoor pool and good rooms. Decent breakfast and on the whole a super hotel where we could relax and use as a good stop over from Birmingham to Cap D’agde on the Med.

Dear Emma My teams and I thank you for your feedback. We strive to bring you the best quality. Best Regards.

Okay hotel on our trip to the south

Customer review rating 4.0/5

Anonymous Families - 02/08/2019 AccorHotels review

When we arrived at 16:30, the room wasn’t ready yet. The staff was nice enough to provide towel to take swim, but we’d rather gone to our room. Since the hotel was fully booked, there was no table at the restaurant available until very late in the evening (too late for our family). There’s really nothing in the neighborhood of the hotel (like restaurants, supermarkets etc).

Hotel is very good, breakfast is chaos

Customer review rating 4.0/5

Francis Families - 30/07/2019 AccorHotels review

The room and staff were great, we have stayed here three times and are very pleased with the hotel. Breakfast needs improving, the serving area is not very well designed so everyone is always getting in the way of each other, it is hard to find the food you want, and some runs out and is not replenished quickly.

Noted numerous bedbug bites the day after staying in room 234

Customer review rating 4.0/5

Ronald Families - 30/07/2019 AccorHotels review

Third time we stayed in this hotel as stop-over. Efficient check-in. Nice swimming pool for the kids. On first view clean room although we did not do any special checks. Next morning in the car noticed multiple bites on my arms and upper body. By their pattern (rows, combination of three) most likely bed bugs. Brought our own pillows to the hotel and travel bags. After spending the first night in our tent (with our pillows and travel bags) I got bitten more. Turned out we most likely - for legal reasons I will not accuse Novotel directly - took bed bugs in our pillows and/our travel bags. The next days we washed and sprayed poison like crazy but bed bugs were already in our tent. Note that bed bugs are internal insects and not outdoor insects therefor raising the suspicion towards Novotel. Eventually after trying to get rid of the bed bugs for a number of days we decided to throw away the tent. Meanwhile we had already disposed ourselves of pillows and sleeping bags. We bought a new tent that we put up on a new camp site to prevent recontamination. And brought our remaining camping gear and clothes into our new tent after extensive cleaning and checking. So far we seem to be bug free in the new tent, but there might be a second wave when any undetected eggs may hatch... So far this incident has cost us over €1000,- (new tent, new camp site, sleeping bags, pillows, poison, laundry, plastic bags) and a week of high stress with 2 small kids of 5 and 6 around. Novotel St Jean de Braye was contacted but we received the following reply. Note that that at least 1 earlier review refers to exactly the same room for being bitten. This does not seem to be a coincidence to us. We are extremely disapointed by the - in our perspective very lame and inhospitable - response of the GM. See below the mail thread so far; Hello Mr. XYZ, Your description of the check you did on the room seem highly superficial and definitely not as prescribed by pest control professionals as you are probably aware of as manager of this hotel. Bedbugs are a very serious pest that would require much more thorough inquiry than what you described. Of course you reacted as expected. No hotel manager would ever admit having bedbugs in his hotel. However, looking 5 minutes through the reviews at your hotel I find this review. The same room! Coincidence? I guess not. I will at least warn people of room 234 in your hotel of the risk they are running on getting in touch with bedbugs on different review sites and see what further steps I can take when I’m back home. Right now this sleeping one night in room 234 has cost me over €1000,- and 1 week of cleaning and relocating. I’m now with my family in a new tent with everything in sealed plastic bags and bed bug traps in my tent, car, roof case and little trailer. If we are lucky we will not get a second wave, but we will only know the coming weeks as bed bug eggs take a week to hatch. image1.png With kind regards, Ronald XYZ Op 26 jul. 2019 om 17:56 heeft XYZ - NOVOTEL Orleans St Jean de Braye GM <h1…> het volgende geschreven: Dear M. XYZ, I am getting back to you regarding your e-mail. I also have received your photographs. All photographs you sent to us do not testify that what you experienced happened within our establishment because it does not authenticate the hotel. In addition, I would have eagerly, in your place, consulted a doctor or emergencies. After verification with our receptionists, I am surprised that you did not relate us those facts upon your departure on the 20/07/19 so we could have simply notified those bites. Although we never had this kind of issue, I personally checked the room 234 with my Front office manager and housekeeping manager. No blood mark has been detected in the room, therefore we confirm the absence of any kind of bug. Besides, customers that arrived ahead of you and customers that arrived after you in the same room did not address us any remark about this very issue. This does definitely not match to bedbugs. Best Regards, XYZ Directeur Novotel Orléans Saint Jean De Braye Ligne Directe XYZ

Good and bad

Customer review rating 4.0/5

Patricia Families - 29/07/2019 AccorHotels review

Lovely hotel, good location, very clean. Rooms and beds were comfortable. The pool was wonderful after a long drive. But getting an evening meal was a challenge. Finally, when at last we managed to get something to eat (very late) the food was quite good but poor value for money.

Nice,Clean and good service

TripAdvisor rating 3.5/5

Shimon M Family - 27/07/2019 TripAdvisor review

We stayed for one night on our way to south France.Good location,nice room,good service.Breakfast and Dinner were very good.Free parking ,sweeming pool and a nice garden gives you the relax after a long day of driving.

Good morning Mr Shimon , My teams and I thank you for your feedback. We strive to bring you the best quality. Best Regards.

Almost perfect

Customer review rating 4.0/5

Vanessa F. Families - 25/07/2019 AccorHotels review

Overall , very good. Rooms perfect, cleanliness spot on, restaurant ok, bar a little too pricey, even for a hotel. Most of the hotel staff however, could do with attending a people-management course. This includes the cleaners!

Excellent service

Customer review rating 4.0/5

David Families - 21/07/2019 AccorHotels review

We had a lovely time. Clean room, great service, good breakfast

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