Hotel - Novotel Orléans St Jean de Braye
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Novotel Orléans St Jean de Braye Hotel

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3.5/5 493 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 7  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor heated pool
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Kayaking  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Boules/petanque
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

To improve your comfort, we'll soon be launching a room renovation program

  • 107 rooms
  • 70 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 54 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • Computer
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Breakfast buffet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 2,318 reviews

Our guest reviews for Novotel Orléans St Jean de Braye

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 493 reviews
AccorHotels certified review
Sherry L. Couples - 11/04/2018
« First time, will stay again »

The room was great, the bathroom a little small but I appreciated the separate toilet. I think now-a-days all the rooms should have nespresso machines etc and a kettle so you can make decent coffee and also tea if you want. I am also not sure our fridge was really working. The counter top above got so hot it melted the Easter egg left on the pillow (nice touch and delicious chocolate even so). I don't think that should happen, really! Dinner was fine, althouh apricot jam really doesn't go with terrine, it needed some acidity on the plate, not more sweetness. The breakfast was rather poor, no staff greeted us, too busy trying to set up tables for lunch (at 9.15) and so I didn't get the gluten-free options I pre-ordered. Check out was VERY slow. The checkout lady did not seem quite sure what to do about the "issue" the person in front of me had and she was alone. So, I had about a 15 minute wait to pay 4.50€ for a bottle of water not included in my pre-paid half-board option. Additionally, I never received my bill by email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Orléans Saint-Jean-de-Braye. It is always a pleasure to receive positive feedback regarding our rooms. We have well noted your comments about the restaurant and breakfast. Be assured that it will be treated. We are besides, currently working on our breakfast offer in order to improve it. Do not hesitate to choose a fast check-out on your next reservation. It will avoid you to wait to the reception. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Responsable Clientèle Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com

AccorHotels certified review
Anonymous Business - 04/04/2018
« All OK, only breakfast could be improved with eggs cooked to order »

I suggest offering eggs cooked to order during breakfast, as this was available in the past.

AccorHotels certified review
Anonymous Business - 03/04/2018

Ok. more or less as expected. very friendly staff at the check in - exceeds expectations. staff in the restaurant also helpful! Downside was the choice of healthy food for dinner and poor breakfast (possibly more adjusted to FR needs versus international. Very poor towels , lack of bathrobes and slippers is supprising.

AccorHotels certified review
F. Families - 03/04/2018
« Parfait »

Impeccable

AccorHotels certified review
I C. C. Couples - 11/03/2018
« Everything was perfect »

Newly refurbished, this is the best Novotel we have stayed at by far. As a bonus the whole area is enclosed which made things much easier with our dog. We also had supper there and it was very good. Good breakfast too with proper coffee. Staff was great too! Well done and thank you!

TripAdvisor review
Couples - 08/03/2018
« Comfortable stay in modern hotel »

First tine using this hotel for downward and upward journey through France. We were impressed with modern clean style and were told it has been recently refurnished. Room was spotless, comfortable with a decent level of facilities. We used the restaurant on return stop: lovely meal at reasonable price. Will try and use hotel again on journies around France.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, I acquainted well with your comments and I thank you for it. You indicate to have appreciated(estimated) the modern clean(appropriate) style of the whole hotel as well as the cleanliness of the room(chamber), impeccable and comfortable with a suitable level of installations. Do not hesitate to stop again during your next passage, we shall be eager to satisfy you again. Cordially General Manager

AccorHotels certified review
Alain J. Business - 06/03/2018
« Mr. »

.

AccorHotels certified review
Richard P. Couples - 06/03/2018
« Excellent stay »

Refurbished room on first floor was excellent and in keeping with reception and dining facilities on ground floor. Breakfast very good and cost of overall stay excellent value for money. Have stayed here several times before but this was best experience yet.

AccorHotels certified review
Mr R. N. Couples - 20/02/2018
« like walking into a comfortable home »

an enjoyable experience, the hotel was very clean, very comfortable and very warm. we had no problem relaxing after our long drive, which is exactly as we wanted and needed.

AccorHotels certified review
Anonymous Business - 16/02/2018
« Poor breakfast »

Room was nice, but the quality of breakfast is far worse than 1 year ago.

AccorHotels certified review
Hélène B. Business - 12/02/2018
« Perfect »

Everything was ready when we arrive (the rooms cards with each person's name) The breakfast was good The rooms were nice

AccorHotels certified review
Renaud Business - 12/01/2018
« Water too cold »

Water shower too cold.

AccorHotels certified review
Geoffrey P. Families - 08/01/2018
« Mr Geoffrey P. »

Excellent people, reception and food

AccorHotels certified review
M Families - 25/12/2017
« Perfect »

Everything was clean, well prepared

Our hotel has responded to the review
Our hotel has responded to the review

Dear Montserrat F., We very much appreciate your comments regarding your stay at the Novotel Orléans Saint-Jean-de-Braye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com

AccorHotels certified review
J. Business - 08/12/2017
« Perfekt stay »

Quick Check in. Great room, good food and quick and uncomplicated check out. What would you need more?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Furrer J., We very much appreciate your comments regarding your stay at the Novotel Orléans St Jean de Braye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Responsable Clientèle Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com

AccorHotels certified review
Ajb Families - 04/12/2017
« Lovely hotel but pity about the details »

Surely the door to the bathroom should have a handle so that it can be opened and closed!! Also, why are the hot and cold water supply to the wash hand basin reversed? And why are you not connected to the automatic check out system as promised when I checked in online?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony Baylis, Thank you for taking the time to tell us about your experience at the Novotel Orléans Saint-Jean-de-Braye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Responsable Clientèle Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com

AccorHotels certified review
Germain N. Couples - 04/12/2017
« Stay was great Until Check out »

All was good until check out- Indeed while checking out and going over bill to settle. I notice I had been charged for breakfast everyday during the stay while I actually didn't eat breakfast at the hotel. He explain to me this was hotel policy to automatically charge for breakfast and back it out if client did not eat. First of all, I find this policy to be inconsistent with my other stay else where withing the Accor Group. But I understood nevertheless. However what proceed from there was very insulting and made me feel uncomfortable. I asked him then to remove charges for breakfast. He said something along the way I would do it but wasn't not sure whether I eat breakfast or not since I wasn't there to witness otherwise. I asked him if he felt I was lying, He responded in a manner I felt was RUDE that I could be lying and would know. He proceeded by saying he can only say about the day of check out, but for other day he couldn't be certain. In short, I should be insulted and made to feel I am a lying due to the fact the hotel doesn't have a better breakfast reconciliation system. Furthermore, I feel the associate at check out on Saturday December 3rd around 12pm (Maybe Bernard) need additional training on how to explain hotel policy and being sensitive to customer needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Germain Ndaye, Thank you for taking the time to tell us about your experience at the Novotel Orléans St Jean de Braye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Responsable Clientèle Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com

AccorHotels certified review
A G. Couples - 21/11/2017
« great improvement »

it was so nice to see the newly refurbished hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Goddard, We very much appreciate your comments regarding your stay at the Novotel Orléans St Jean de Braye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Responsable Clientèle Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com

AccorHotels certified review
Tony R. Couples - 19/11/2017
« Amazing »

With such friendly wonderful staff, and an amazing hotel we will definitely be back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony Ross-Booker, We very much appreciate your comments regarding your stay at the Novotel Orléans St Jean de Braye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Responsable Clientèle Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com

AccorHotels certified review
Dupond Families - 12/11/2017
« R A S »

R A S

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur MOUCHON, Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Orléans St Jean de Braye. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Responsable Clientèle Novotel Orléans Saint Jean de Braye 145 Avenue de Verdun 45800 Saint Jean de Braye +33 (0) 2 38 84 65 65/ +33 (0) 2 38 84 66 61 h1… novotel.com accorhotels.com

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