Hotel - Novotel Southampton
Novotel Hotel Novotel Hotel

Novotel Southampton Hotel

4.0/5 2,021 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 121 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 52 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 6,156 reviews

Our guest reviews for Novotel Southampton

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 2,021 reviews
Anonymous Solo - 16/01/2019 AccorHotels certified review
« excellent »

the service from check in to departure was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodney B., Thank you for your excellent feedback, we are so pleased you enjoyed your recent stay and we look forward to welcoming you back soon. Kind Regards, Iwona Kowalczyk Guest Relations Novotel Southampton

Louise Families - 15/01/2019 AccorHotels certified review

Good but rooms are very tired

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward C., We very much appreciate your comments regarding your stay at the Novotel Southampton. I am sorry that your experience with the room did not meet your expectations; please allow me to express my sincerest apologies. I do hope this will not deter you coming back to Novotel. Sincerely, Iwona Kowalczyk Guest Relations Novotel Southampton

Mr J. G. Couples - 15/01/2019 AccorHotels certified review
« Stay right, sleep tight. »

Stayed here before and the service has been great, so once again I have to give the hotel and staff 10/10, my only complaint is the bar prices are just too high, I'm sure you would make an even bigger profit by reducing the bar prices to match local pubs and clubs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John g., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iwona Kowalczyk Guest Relations Novotel Southampton

Mr S. Business - 14/01/2019 AccorHotels certified review
« Good service but room design a bit awkward »

Overall experience was very satisfactory. Reception team were helpful and friendly, breakfast choice was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tariq S., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iwona Kowalczyk Guest Relations Novotel Southampton

Anonymous Friends - 14/01/2019 AccorHotels certified review
« Very disappointed »

We arrived to be told we had to pay £10 for parking. One of us also wanted to pay half the room cost with cash and were told you would need a copy of a driving license if paying with cash. We have stayed at lots of hotels and never had this issue before The toilet in the room was very small with barely room to move let alone shut the door There was used lined up in the corridor opposite our room when we arrived presumably from room service having not been cleared Breakfast the next morning left us disappointed the most. There was no member of staff tomdirect us to a table. We had to go in search of somebody. She Showed us to a table and took our room number she asked if we wanted tea or coffee and brought this to Our table and then left us to find our way around the restaurant. Other hotels go to great length to explain their protocol. The area where hot food would usually be was empty so again we had to go and search for a member of staff to see if you provided hot food. A different waitress explained it would be served to us and disappeared. She came back with two plates filled with breakfast some of the items we did not want. At no time did say what was on offer and ask what we would like. At this point we also had not finished our cereal. As well as a fried egg on the plate was also a random hard boiled egg in its shell. The bacon was barely warm and it was not an enjoyable breakfast When we. He checked out nobody asked if we had enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqui T., Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our private car park is a great benefit for our guests and I am sorry if it was not clear, when booking the bedroom, that a fee would apply on arrival. I have read you comments about the breakfast. I want to say that morning the quietest day of the year with 20 breakfast booked. I agreed with the to change our standard and not serve the buffet but have the breakfast plated. This drastic change, to save great waste of food was not successful for the service. Guests not aware, staff not managing well this change. This ends up with what you described. Please accept my full apologies for the lake of quality of service. I have informed the team about your constructive comments. I have no hesitation to refund you £23.95 on the credit card used for the payment of your room. This is the value of the breakfast and the car park space. I do hope we can gain your trust back and we will see you once again in a near future. Sincerely, Patrick Le Henaff General Manager Novotel Southampton

Anonymous Couples - 14/01/2019 AccorHotels certified review
« poor evenening dining experience »

Generally good, convenient for port

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael W., Thank you for your kind review of your stay with us at Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Iwona Kowalczyk Guest Relations Novotel Southampton

Andrew Families - 14/01/2019 AccorHotels certified review
« Staff very friendly, the room was a little cold. »

All the staff we encountered, including check-in, bar and at breakfast were very friendly. However the room appeared to have no form of heating and was a little bit cold. As we were out most of the time we just accepted this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew M., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iwona Kowalczyk Guest Relations Novotel Southampton

Michalis Business - 12/01/2019 AccorHotels certified review
« NICE STAY »

IT WAS FOR 1 NIGHT. CONVINIENT LOCATION FOR US. NEXT TO TOWN AND TRAIN STATION.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michalis L., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Le Henaff General Manager Novotel Southampton

Anonymous Solo - 11/01/2019 AccorHotels certified review
« A disappointment this time. »

Room not cleaned properly and a sock covering smoke alarm on ceiling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas H., We very much appreciate your comments regarding your stay at the Novotel Southampton. I am very sorry about the disappointment with the room. I hope we can welcome you back to Novotel Southampton in the future. Sincerely, Iwona Kowalczyk Guest Relations Novotel Southampton

J H. Couples - 11/01/2019 AccorHotels certified review
« First class food, service and accommodation. »

Our pre cruise stay provided a comfortable nights sleep and easy access to the docks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer H., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Le Henaff General Manager Novotel Southampton

Hilary Friends - 10/01/2019 AccorHotels certified review
« Good overnight stay »

Very welcoming and clean hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilary T., The team and I very much appreciate your comments. We are so pleased that you had an enjoyable time during your stay with us . I will pass your comments on to the team. Again thank you for your kind words and we are looking forward to your next stay with us. Sincerely, Iwona Kowalczyk Guest Relations Novotel Southampton

Maria Business - 09/01/2019 AccorHotels certified review
« Dr »

Friendly and helpful staff, nice and clean room, nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria S., We very much appreciate your comments regarding your stay at the Novotel Southampton. I am happy to see that our hotel meet your expectation and you enjoyed your stay. We are looking forward to welcome you once again in our hotel. Kind Regards, Magdalena Baranowska Guest Relations Novotel Southampton

Emma Friends - 09/01/2019 AccorHotels certified review
« Staff seemed miserable when we walked in »

Walked in to the building and thought WOW this is gorgeous, looked over to reception and the staff were miserable. I’ve not also been waiting 3 days for the ‘pre authorisation’ to go back into my account? What’s that all about with it taking so long!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma U., Thank you very much for your feedback about your stay in our hotel. I would like to truly apology that our staff did not make your stayed enjoyble. I will share your comment with our managers. I have checked status of preauthorisation and from our side everything was cancel. Probably it will take few working days. Once again please accept my apology for all inconvenience during your stay. I do hope see you once again in near future. Kind Regards, Magdalena Baranowska Guest Relations Novotel Southampton

Ingrid B. Couples - 09/01/2019 AccorHotels certified review
« Friendly and helpful staff, clean spacious rooms, plus the convience of separate toilet facilities. »

We had a very relaxing and comfortable stay, found the bed to be spacious and comfortable, because of this we didn't get to use the fitness centre which looked very inviting, but will do next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid b., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Baranowska Guest Relations Novotel Southampton

Norie S. T. M. A. Families - 08/01/2019 AccorHotels certified review
« mrs Norie S ta Maria »

We are satisfied and highly recommend and we love to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norie S., We very much appreciate your comments regarding your stay at the Novotel Southampton. I am very happy to see that you like our hotel and our staff made your stay more pleasent. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Baranowska Guest Relations Novotel Southampton

Adam Families - 08/01/2019 AccorHotels certified review
« A perfectly enjoyable stay. »

Staff friendly and helpful. Rooms clean and comfortable. The food and service in the restaurant at both dinner and breakfast was very good and my son especially enjoyed his pizza.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam S., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Baranowska Guest Relations Novotel Southampton

G H. Families - 07/01/2019 AccorHotels certified review
« As expected -the usual standard »

Well received the room was very clean and comfortable. Food was fine, good friendly service Checkout was very efficient Stayed in public area until moving on

Our hotel has responded to the review
Our hotel has responded to the review

Dear John h., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Baranowska Guest Relations Novotel Southampton

Gloria B. Friends - 07/01/2019 AccorHotels certified review
« Excellent as Ever »

The hotel was warm and welcoming. Staff were happy and willing serving promptly from check in, evening meal, breakfast and check out. I always stay when I go on a cruise and have never yet been dissappointed. Service and satff always top notch!! Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gloria B., We very much appreciate your comments regarding your stay at the Novotel Southampton. I am really happy to see that our hotel once again made your stay pleseant. I will share your comment with our team. I hipe see you once again very soon and I do hope your next stay will be pleasent as the prevoies one Sincerely, Magdalena Baranowska Guest Relations Novotel Southampton

D. Couples - 07/01/2019 AccorHotels certified review
« A useful venue prior to departing on a cruise with helpful staff »

We were met with a very helpful receptionist and found the room suitable for our overnight stay. We had a huge amount of luggage we did not want to leave in the car overnight and were able to use the hotel's porterage equipment to help get it up to the room. Whilst we ate out at night with a grandson who is at Southampton University breakfast the following day was more than satisfactory and we were again able to use the racking facility for getting our cases and bags back to the car. The hotel was not for what was bed and breakfast it served a purpose prior to a departure from the nearby cruise terminal and because of its position we could well return if we go cruising again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek D., We very much appreciate your comments regarding your stay at the Novotel Southampton. I am really happy to see that our staff made your stayed more pleasent. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Baranowska Guest Relations Novotel Southampton

Sara Families - 06/01/2019 AccorHotels certified review
« A lovely short break with family »

The staff made us feel welcome,they were very helpful.lovely room.We enjoyed the swimming pool. the restaurant was a bit pricey

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara R., Thank you very much for sharing your experience with us, what a pleasure to read that all our Heartist team made you feel welcome! I am happy that you enjoyed our leisure centre, I will share you review with the team. Don't miss our best rates on www.accorhotels.com with your 5% of discount if you become member. I hope to see you soon, Best regards Julie Navier Front office team member Novotel Southampton

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