Hotel - Novotel Southampton
Novotel Hotel Novotel Hotel

Novotel Southampton Hotel

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4.0/5 1,802 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
    • Polish
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 121 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 52 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 5,019 reviews

Our guest reviews for Novotel Southampton

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,802 reviews
TripAdvisor review
Couples - 12/12/2017
« BAD CLEANLINESS AND VERY HARD BEDS AND PILLOWS »

When we arrived the toilet had not been flushed from previous visitors morning activity's (say no more) and when went to shower in morning as we arrived late in evening shower cubicle had not been cleaned ie pubic hair and dirt all in cubicle.beds were rock hard also ,so no sleep as well as hard pillows. hence to say we checked out that morning even though we had booked for 3 nights and went to a premier inn which was so much better.

TripAdvisor review
Business - 10/12/2017
« Great room and location »

Stayed here and hotel in situated just alongside the West Quay development so plenty of great restaurants to choose from too. Paid parking is £8 per night for guests and the room was spacious clean and very comfortable. Would stay here again when in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, Thank you very much for your stay and comments. I am happy to see you had a good time with us and we hope to see you once again in Novotel Southampton. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

TripAdvisor review
Business - 07/12/2017
« Just another Novotel »

Overall a good experience, including the restaurant and the excellently rich breakfast. Dinner is not bad either, the position is close to a good shopping area, not too far from the old town but being next to the harbour and a busy street it can be noisy, depending on the room position. Two things marred the stay: I was offered to pay it all at checkin, which I normally never do, but this time I accepted. This then created a real problem at the restaurant who refused to charge my room for the dinner, on account of my not having left a deposit or credit card guarantee at check-in. Nobody mentioned it to me. Also, the waitress coming to take the order was unaware of the free drink voucher issued by the front desk, a normal feature in Accor hotels. After this was clarified, I was still presented with a bill containing the "free" drink, which I refused to sign, although I was being promised I wasn't going to be charged for the drink. Yeah, right! In the end they came to my room to charge the credit card, which I had left there when I went for dinner. Not at all a welcoming feeling. The second issue, which I found common in many Accor hotels but not only, is the wastage of toiletries. I used the hotel-provided bar soap twice: one in the evening, once in the morning. The next day it was replaced. I used the shampoo and shower gel once. The next day they were replaced. I'd like to think the old ones are recycled, but I seriously doubt that. Even in a 4 or 5 * hotel, I don't find it shameful or cheap to provide soap/shampoo/shower gel dispensers and get rid of the terribly wasteful and polluting small tubes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, Thank you very much for your stay and your constructive comments. I am extremely sorry to see, how complex was the credit card story and would like to express my full apologies. Regarding the toiletry I full y agree on your feedback regarding the wastage of soap and shampoo. This is certainly one area we can improve and correct. Your comments are important to us and I do hope we will see you again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

TripAdvisor review
Couples - 06/12/2017
« not good if you want a good nights sleep »

Very noisy throughout the night. We stayed Friday and Saturday night and there was a function in the hotel both nights so background thumping until midnight. Then lots of noisy activity with people coming back to the hotel throughout the early hours, shouting, laughing, screaming, playing loud music in the rooms at 5am. Also there were no spare blankets/duvets in the room, extra was provided when requested but I'd prefer not to be phoning reception in the middle of the night so the first night wore wooly jumper and socks. It's in a great location, close to the centre of Southampton. The swimming pool was lovely & warm, clean, but a bit on the small side, only really big enough fir a couple of people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, Thank you very much for your stay and comments. I am happy to see you liked the location of the hotel as well as our leisure center. Your feedback regarding the noise issue is important to us. I am extremely sorry to see that, other guests of the hotel was not behaving properly. Please accept my full apologies and I do hope this will not deter you coming back to Novotel Southampton. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

AccorHotels certified review
Karen Friends - 05/12/2017
« Karen »

Very enjoyable stay at this hotel. Hotel is comfortable, well maintained and the staff are very friendly and helpful.

TripAdvisor review
Solo travel - 05/12/2017
« Relaxing stay in the city centre »

My stay at the Novotel Hotel in Southampton was as always a very pleasant experience. From the warm and professional welcome upon arrival to the final checkout, everything was problem-free. The bedroom was large and well equipped. The bed was comfortable and the requested view facing the car park and the cruise terminals was good (better than the view over the police station on the other side!). Use of the swimming pool, fitness centre and sauna proved very relaxing. The evening meal set menu was very good with several choices and the serving staff were very friendly. Breakfast was a buffet with lots of choice and the poached eggs were almost perfect. My only little quibble was the cost of the car parking (one of my pet hates is having to pay for parking at any hotel). However, there is no doubt that I will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, The team and I very much appreciate your comments. I am so pleased that you choose to revisit us. It was pleasure to read that you had a pleasant stay and your room met with your expectations. I am glad you enjoyed your breakfast experience with us, I will pass your comments on to the team and once again thank you very much. We look forward to welcoming you back in the near future. Regards, Marta Koman Food and Beverage Manager Novotel Southampton

AccorHotels certified review
A R. V. Families - 01/12/2017
« Friendly staff and a lovely meal contributed to a wonderful stay! »

We have stayed at the Nova a number of times and never had reason to complain. Yes, there have been a few niggles on rare occasions but these have always been quickly rectified. This stay was perfect.

AccorHotels certified review
Duncan L. Solo - 01/12/2017
« As ever excellent customer service delivered to myself and all attendees at the Provincial Grand Stewards Lodge Meeting. »

I stayed fo two nights to assist with the setting up and attending the above meeting. Excellent service throughout my stay by all members of the hotel staff.

AccorHotels certified review
Anonymous Solo - 01/12/2017
« A very pleasant stay »

Nice to see the newly decorated rooms - a very nice change!

AccorHotels certified review
Martin Business - 01/12/2017
« A great experience »

I regularly stay at Novotel Southampton and always look forward to arriving. The hotel has excellent staff who are always very welcoming and go out of their way to be helpful. Patrick the Manager is similarly charming and approachable and always ready to help. The facilities are good and well maintained, and there is a nice selection of food in the restaurant, and an excellent breakfast choice.

TripAdvisor review
Family - 01/12/2017
« Desapointing »

I am afraid, the hotel are not to the standard of a 4 stars hotel. Rooms are small, windows dirty, bathroom door not working, toilet broken. for 149 pounds a night it was in my opinion a scam. good thing was free parking in a busy location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nitan, Thank you very much for your stay and constructive comments. Feedback are important to us and help us to improve. I am sorry to see you encountered technical issues. Please accept my full apologies. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

TripAdvisor review
Couples - 29/11/2017
« As good as ever »

Have stayed here often and keep going back. Excellent location. Hotel perhaps a little dated in parts but it suits us. Food good, staff friendly. Small gym and pool. Car parking £8 per day. Station docks and city centre all close.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you very much for your stay and your nice and constructive comments. I am glad to see you happy and I hope we will see you once again in near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

AccorHotels certified review
Jackie L. Business - 28/11/2017
« Not impressed »

Most staff are extremely rude and not helpful. Staff on reception havent a clue who stays in what room and charged someone else to our room account. Bathroom door had no catch to shut the door had to put the bin up against it to keep it closed. Bath towels are tiny and not fit for purpose. Managers unavailable for complaint told they wouldnt be in until the beginning of the week. Parking charges are extortionate, cheaper to park in shopping centre opposite and leave before 11 the next day. Food isnt bad but the waiter practically launched the plates across the table. Hopefully wont have to use this venue again.

AccorHotels certified review
Simon A. Families - 28/11/2017
« very nice »

very clean rooms and excellent breakfast with very polite and friendly staff, thank you

AccorHotels certified review
Vicky Couples - 28/11/2017
« Miss »

Hotel was nice, rooms spacious bed comfy had a good night sleep. breakfast lovely!

AccorHotels certified review
Cheryl J. Friends - 28/11/2017
« Comfortable stay »

Lovely stay at the hotel again. Comfortable room and excellent facilities.

AccorHotels certified review
Robert M. Couples - 28/11/2017
« Enjoyable stay in Southampton »

As good as ever. Friendly staff, reasonable rooms and facilities. Great location. Breakfast and dinner were good. no issues during stay.

AccorHotels certified review
Mr W. Business - 27/11/2017
« Very disappointed »

Hotel was great as always and staff were nice. However, I was very disappointed that I left my apple macbook pro charger plugged into the power socket next to the bed (room 421) when I left the hotel. I called up a few hours later when I got back to office and reception said nothing had been found but they would leave a message for housekeeping to confirm. Sophie called back the next morning to say nothing had been found. I am very disappointed as a lap top charger cannot just disappear from an hotel room by itself. I had to purchase a new charger for my Apple Mac Book at a cost of £75 for my works lap top. Personally, when I ever find something I always hand this in, just as point of courtesy.

AccorHotels certified review
Den G. Friends - 26/11/2017
« No problems at all will see u again »

Easy access to hotel, check in easy & breakfast was good too. The rooms were clean & friendly staff.

AccorHotels certified review
Mel Business - 26/11/2017
« Learning Solutions Mgr »

Very pleasant as always, very friendly and rooms clean and well presented.

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