Hotel - Novotel Southampton
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Novotel Hotel

Novotel Southampton Hotel

1 West Quay Road 
S015 1RA  SOUTHAMPTON
UNITED KINGDOM

1,691 reviews
TripAdvisor Rating Based on 1,691 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
    • Polish
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 121 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 52 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 4,552 reviews

Our guest reviews for Novotel Southampton

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,691 reviews
AccorHotels certified review
D Couples - 20/07/2017
« Clean room, efficient service. »

Pleasing.

AccorHotels certified review
M T. Families - 20/07/2017
« Hot Hot Hot »

I was extremely disappointed with the fact that the hotel didn't have air conditioning. I spent a sweltering night with the window open and lots of noise from traffic outside. It was so funny that the lobby was the only place that was air conditioned. In addition, we had lots of trouble with the toilet. They attempted to fix it, but it still worked sporadically. This is the second time I've stayed at this hotel. (I didn't have problems the last time.) It will probably be my last.

TripAdvisor certified review
Family - 19/07/2017
« No Air conditioning »

Don't book this hotel. Not worth any money spent here. In a closed building, with no Air movement at all, we had to open our windows which brought in the street sounds and humid air. Couldn't sleep for a moment. Even after complaints, Management never offered to change our room. They did send a fan though. Which is no good if there's no Air movement. The whole fifth floor was like that. The front desk person just shrugged his shoulders & claimed that manager was away for the weekend. Yet to hear anything back from the hotel.

AccorHotels certified review
Charlotte Business - 18/07/2017
« Comfy bed but very noisy »

The bed was comfy, the room was clean and breakfast was good! It's just a shame about the party that was going on downstairs until 3am! I thought it was a hotel not a club!

AccorHotels certified review
Extremely D. C. Families - 18/07/2017
« No Airconditioning  »

There's no Air conditioning, atleast on 5th floor. You step out of the elevator & the heat hits you. Repeated complaints didn't get us anywhere. When we realized that lobby area was nicely air conditioned, we couldn't believe thT all that time, management never offered to change our room. Worse is that being fully aware of this situation, hotel continues to sell rooms on problem floors. And it's a branded 4 star hotel. Shame on Novotel brand.

AccorHotels certified review
Colleen Families - 17/07/2017
« Good Pre British Isles Cruise Hotel »

The staff at the hotel were nice and helpful. They did their best to check us in as soon as possible even though we arrived prior to check in. Our room was clean, and they had it all set up so that three people would be comfortable in it. I'm not a fan of a toilet in a separate room from the bathroom, but you often see that in Europe, so you kind of have to get used to it if you travel. There were eating options on the premises and nearby. Checking out and getting a taxi to the port was an easy/good experience. I would definitely use this hotel again if I did another British Isles cruise out of Southampton.

AccorHotels certified review
Emma Families - 17/07/2017

Very professional service and lovely room

AccorHotels certified review
Angela V. D. H. Families - 16/07/2017
« Clean, friendly helpful staff, good gym and pool - room sweltering »

Greeted at 1am by friendly member of staff. Room all ready with everything we needed. It was a very warm weekend and the room windows were closed so the room was like a sauna. We had a family of 4 in the room and there was no way of reducing the temperature. We picked the hotel for 2 reasons - they take dogs and they have a pool. Pool although small was very clean and quiet even on a weekend so we were impressed. We used the gym and changing rooms and these appeared well cared for and everything worked.

AccorHotels certified review
Iain F. Business - 16/07/2017
« Great customer Service »

The staff could not do enough for you. The rooms were comfortable.

AccorHotels certified review
Anonymous Families - 15/07/2017
« Uncomfortable. »

No air conditioning in room despite advertisement indicating there would be.

AccorHotels certified review
Major P. P. Families - 15/07/2017
« Frustrating verging on the unproffessional »

I would hope you know the reasons for my dissatisfaction of your pathetic performance, your head office will know.

AccorHotels certified review
Mike S. Business - 14/07/2017
« Room was too warm other wise ok »

Room was very hot making sleeping pretty much impossible

AccorHotels certified review
Elaine F. Couples - 13/07/2017
« Would like to have had air conditioning as it was 32 degrees!!! »

Other than lack of air conditioning everything was great!!

AccorHotels certified review
Feyaz Families - 12/07/2017
« frendly staff, clean  »

Rooms were way to small for a family off 4 there was no Ac and it was way tooooo h☉t didnt get a good night sleep on both nights. 😐😐👎👎

AccorHotels certified review
Anonymous Couples - 11/07/2017
« pleasurable stay  »

Very clean and well run hotel with friendly staff, our friends were impressed

AccorHotels certified review
Jo Couples - 11/07/2017
« Clean & convenient - if a little hot  »

Conveniently located hotel near shops, docks etc. Ample parking (fee charged). Hotel and facilities clean, although perhaps a little dated in parts. Notable lack of air con in bedrooms - pack a fan if you can! Good breakfast and pleasant staff

AccorHotels certified review
Anonymous Business - 11/07/2017

Friendly staff; Value for money; Clean rooms; Late check out available

AccorHotels certified review
Gordon Couples - 11/07/2017
« Room was far too hot, windows would not open far enough, could not sleep at all either night even after informing reception. »

The room was too hot. No ventalation. No fan provided and windows do not open enough. Could not sleep.

AccorHotels certified review
David M. Business - 10/07/2017
« Enjoy stay there but slipping! »

Hi, My wife and I had a Executive room as always, but on 3 of the 5 night there water was not left and the coffee pods not replaced. The staff were great but if it says you get them in the room please replace them without the prompt.

AccorHotels certified review
Paul G. Business - 10/07/2017
« poor food, poor breakfast, poor service and poor level of english in most staff »

As above. Ibis next door has better food and that s bad. No better value than a £60 budget hotel.

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