Hotel - Mercure Nancy Centre Place Stanislas Hotel
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Mercure Hotel

Mercure Nancy Centre Place Stanislas Hotel

5 rue des Carmes 
54000  NANCY
FRANCE

700 reviews
TripAdvisor Rating Based on 700 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Reduced mobility facilities
  • Pet allowed 10  EUR
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Reduced mobility facilities
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Porter

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:00 (heures summer/été)
    • Opening hours : Week-end Close

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the Standard Room or Privilege Room offering a wider range of services.

  • 80 rooms
  • 100% non-smoking hotel
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Automatic temperature control
    • Crib on request
    • Telephone
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Nancy Centre Place Stanislas Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 700 reviews
TripAdvisor certified review
Couples - 02/01/2017
« Fully enjoyed it! »

I was a little apprehensive after reading the reviews about the renovation, but we stayed at a newly renovated room, it was spacious and comfortable, and we enjoyed it fully! No complaints from us! The hotel is conveniently located close to the beautiful Place Stanislas, and in the festive season, it is really charming. Excellent shopping and restaurants nearby!

Our hotel has responded to the review
Our hotel has responded to the review

I understand your apprehension regarding renovation in the hotel. But now, we only have renovated rooms and it's a pleasure to read that you enjoyed them. Christmas and New Eve period are really charming, we agree :-) With pleasure to welcome you again for a new stay Happy New Year ! Aurélie Nouvel - Directrice - Mercure Nancy Centre Place Stanislas

TripAdvisor certified review
Family - 23/11/2016
« A good hotel, but maybe not for young families »

The hotel was being refurbished, so there was no lift to the first floor, but the staff offered to help me with my bags, so it wasnt too much of a inconvenience. I think my room was an old one, but depsite that it seemed fine although bathroom was quite small. The room was quite modern, with sockets next to bed, which is something I always like, but many hotels lack. I probably wouldn't stay again, only really because there was no mattress supplied with the cot for my infant. The staff said that this was normal, as they didnt have any. I'd rather stay in a hotel that did have them, even if the hotel was slightly worse overall (just reduces my worry about how the baby sleeps). If I didnt have children I would certainly go back, as the staff were friendly, rooms were nice and location was convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Merci pour votre commentaire, celui va me permettre d'améliorer encore davantage la qualité de votre séjour. En effet, vous avez résidé dans une chambre qui n'a pas encore bénéficié de rénovation. Ce seront les toutes dernières. Elles se situent dans une aile à l'écart des autres chambres qui seront déjà rénovées. Les premières arrivent vendredi 16 décembre. Je prends le point concernant le lit bébé, je ne manquerai pas de regarder comment améliorer le confort de votre enfant, pour vous proposer un lit qui vous convient. Si vous revenez, n'hésitez pas à me contacter directement pour que je vous informe des évolutions. Au plaisir de vous accueillir à nouveau, vous et votre bébé, Bien cordialement Aurélie Nouvel, directrice du Mercure Nancy Centre Place Stanislas

TripAdvisor certified review
Couples - 04/07/2016
« Not quite up to scratch! »

We elected for a standard room - perhaps this was our first mistake. The air-conditioning was ineffective so we had to open a window only to be kept awake until the early hours by the drunks in the streets outside. The carpet had seen better days (you wouldn't really want to walk on it bare foot) and the paintwork was tired particularly in the bathroom. The location of the hotel though is its strong point as it is only a few yards from the beautiful Stanislas Square - it was a shame the room quality let it down.

TripAdvisor certified review
Couples - 29/06/2016
« Never Again »

Our allocated room stank of cigarette smoke. We aired it for two hours to no avail. There was plaster hanging off the wall, the entire wall was cracked and paint had fallen of the window and surround. Outside a flat tarmac roof had cigarette ends, rubbish and moss all over it. Some of the bathroom tiles had no grout and the ceiling was dirty. The allocated WiFi number had expired. We were moved to a room on one of the busiest junctions in Nancy above a restaurant entrance on a Saturday night. Despite being advised otherwise the air conditioning did not work ,it was a hot,noisy night. As we tried to get away the automatic parking machine was broken and we had to wait for someone to effect a manual opening. This is my worst experience in 40 years of any hotel of the Accor brand in excess of 200 stop overs.

TripAdvisor certified review
Couples - 01/03/2016
« Short but very nice stay »

Just an overnight stay to discover Nancy with my husband. Very well situated hotel, near the place Stanislas and different cafés. I was just disappointed by the fact that we were not proposed to park our car in the special parking of the hotel... It would have been better for us because we had to go To park in public parking. Quite expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daphneedf, I'm happy to read that you enjoyed your stay at Mercure Nancy Centre Place Stanislas. I see that you enjoyed the location as we are just next to most of the city points of interests. I will transfer your comments to the team, it encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Yes we have a private parking located in the hotel (14 euros / per 24hrs). When you book online on our website (accorhotels.com or mercure.com) you can ask to received a SMS with our parking address. I hope we will have the chance to welcome you again. For LeClub Accorhotels members (free loyalty program), advance booking rate on weekends and holidays start at 76 euros / night (80 euros for non member rate) Yours sincerely, Brice Canonne, General Manager h1068-GM@accor.com

TripAdvisor certified review
Friends getaway - 22/02/2016
« Nancy »

Good Clean central hotel. Hotel was renovating some main rooms around the foyer but this didn't impact our stay as we were out and about during the day. Close to all tourist attractions and can be walked from the station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cohuna2, Thanks you very much for your review about our hotel. We are please to read that you enjoy our great location in the city, perfect to discover Nancy ! In order to prepare big improvements for the end of 2016, we had some works in our lobby but it will be finish this weekend. Best regards, Brice, General Manager

TripAdvisor certified review
Jules3391 Couples - 09/09/2015
« Overnight stay in Nancy »

Travelling through France and decided to stay at this hotel. We stayed in a privilege room. On the Accor site, in my preferences, I asked for a room close to the lift. I booked this hotel over four months previously. Needless to say we were almost the furtherest away from the lift, bar one room. Nothing about this room was a privilege. Maintenance would be the first word that comes to mind. The second would be horrible. The staff were unhappy and unhelpful. Car parking was next door as we were told it was nothing to do with Mecure. Parking was tight and at a premium. My advice is don't take a car that is sized medium and over as you probably won't get around the tight curves. Mecure rate this property as a four star property. Beats me how they come up with that as it has no restaurant, shower over the bath with shower curtain to stick to your bum, hideous room with dirty marks all over the walls (don't even want to think what CSI would find with a blue light!), and they say quality bed linen but it was the cheapest type imaginable. The bed was large and comfortable but the pillows were dead. Breakfast was basic but was well stocked regularly. After having stayed at Mecures in Scotland and now France, I can honestly say that I don't ever want to stay at another one again as their standard is so low but their price is so high. It was terrible and I could not recommend this place to my worst enemy.

TripAdvisor certified review
lottie149 Solo travel - 30/08/2015
« Great People Tired Rooms and Shower Curtains in 2015 »

Very pleasant staff but the establishment no longer deserves the Mercure Brand due to its general worn out quality and antiquated approach to the shower. However, on the upside, refurbishment plans are in place and, the location is perfect for a vist to Nancy. I would, despite my comments and rating stay there again.

TripAdvisor certified review
SJB43 Couples - 19/07/2015
« A rather tired hotel »

The hotel was ideally situated within walking distance of the main area. Parking was great too, private, secure and safe but slightly on the expensive side. The staff were great, very welcoming and helpful and breakfasts were very good. The rooms were clean but not up to the Mercure normal standard. We had one of the top class rooms!!! Yes it had the facilities expected, bathrobes etc, coffee machines but instead of a packet of biscuits each there was one small cake between two. One welcome drink, not one each so we didn't bother. The rooms themselves were very tired, needing total refurbishment- carpets worn and dirty, paint coming off doors, blocked sink, squeaky doors into the bathroom and outer area. Certainly NOT a 4 star hotel 2-3 would be a better rating. With some love and care this could be so much better. However we did enjoy our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear SJB43, Thank you for taking the time to share your experience on TripAdvisor as it helps us to improve our service everyday. We are pleased that our staff lived up to your expectations. We are also glad to read that you enjoyed the breakfast offer, the parking and the location of the hotel. We are sorry that your experience did not meet fully your expectation due to the room age. However, as you mention it, the rooms are clean and have the facilities expected. Be ensured that the quality of our service and the satisfaction of our customers are our priorities. Kind regards, Brice Canonne, General Manager h1068-gm@accor.com

TripAdvisor certified review
Margaret S Couples - 14/10/2014
« A hotel in need of a refit! »

The room was large enough but for some reason the bed was pushed up to the wall by the window making it impossible to get into it on the left side!!! Staffing excellent and breakfast also. Would go again.

TripAdvisor certified review
CR-traveler91 Friends getaway - 03/08/2014
« Nice location, great city »

The reception was friendly, although we had to wait quite a while when we wanted to check in. The location was great, close to the tourist attractions and shops. We parked in one of the parkings that was not with the hotel, and this was for us cheaper than parking at the hotel, so if you stay only for a short time, check what is cheapest! Breakfast was ok and had also organic chooses.

Our hotel has responded to the review
Our hotel has responded to the review

Cher CR-traveler91, We thank you for having chosen our hotel for your recent trip to Nancy and for taking the time to share your experience with us. We are satisfied to read that your appreciated our localisation. Our private and secure garage is 14€ for 24 hours, you can go in & out as many times as you want. There are not a lot of parkings in the city center so it's quite convenient if you have some luggage. We hope we will have the pleasure to welcome you when you will have the opportunity to come back to Nancy. A bientôt ! Brice Canonne, General Manager

TripAdvisor certified review
Couples - 07/06/2014
« Tired and Tatty »

Diffident attitude to our accor club membership and room was in need of refresh and update. The carpet in stairwells and our room was dirty and worn. Toiletries supplied were minimal considering what we paid for TWO nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margo, Thank you for having share your views regarding your recent stay in our hotel. We sincerely apologize for the disagreement you met. Please, if you can send me an email (h1068-gm@accor.com) I would like some more information concerning your reservation (date of your stay, room number and your name). Your feedback help to offer a highest quality of service. I sincerely wish to have the opportunity to welcome you back and provide you with a totally new experience. We hope you enjoyed your stay in Nancy. Best regards, Brice CANONNE, Directeur

TripAdvisor certified review
Business - 25/05/2014
« good hotel »

the hotel have a correct balance between price and advantages. Good breakfast and good parking place. The service it's everytime at the level of the expectations. It will be a place for my next business travel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre, Thank you very much for your message. What a pleasure to learn you did enjoy your stay in our hotel. It is a real motivation for our team to offer every day a high quality level. I agree with you, our breakfast is a real asset. Did you try our "fuseau lorrain" (local sausage)? I love to savor it with our "Lalos Baguette", our unique Baguette by Frederic Lalos, "Meilleur Ouvrier of France" (best french baker). It will be our pleasure to welcome you back for your next business travel. Best regards, Brice Canonne, General Manager

TripAdvisor certified review
Edd H Solo travel - 16/08/2013
« Not worth the effort »

Very Small room, dirty and shabby. Bathroom was dirty and badly finished, clearly not been updated for a long time. Staff disinterested. The secure car park that you have to pay for, not really secure as it was never locked or shut.

TripAdvisor certified review
Thorsten_Helmert Business - 12/08/2013
« Mercure need to invest into the fit out of rooms »

This hotel is living from it's substance, visible piping (bath room), "old" smell - a feeling that the team tries to do their best - just if something is s... it stays s... - even if you polish it! Poor employees, poor customers!

TripAdvisor certified review
SallyNorthampton Couples - 16/07/2013
« Excellent hotel »

Excellent hotel, ideally situated right in the middle of town, easy walking distance to the station and all the main sights. Spacious room and bathroom, wide selection of food at breakfast, helpful staff. Only slight minus point was a lack of cupboards & drawers - there was only 1 wardrobe with several hangers, but not other drawer or shelf space at all for storing clothes, so I had to leave mine in my case!

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