Hotel - Mercure Nancy Centre Place Stanislas Hotel
Mercure Hotel Mercure Hotel

Mercure Nancy Centre Place Stanislas Hotel

4.0/5 133 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • 0 room for people with reduced mobility
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:00 (heures summer/été)
    • Opening hours : Week-end Close

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the Standard Room or Privilege Room offering a wider range of services.

  • 80 rooms
  • 100% non-smoking hotel
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Automatic temperature control
    • Baby bed
    • Telephone
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 3,268 reviews

Our guest reviews for Mercure Nancy Centre Place Stanislas Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 133 reviews
Mohamed E. Business - 08/09/2018 AccorHotels certified review
« Thanks for your cooperation »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Roy C. Couples - 04/09/2018 AccorHotels certified review
« Good stay in a good Town and Hotel »

Helpful and Friendly Staff, room good, very near Town Centre. Only problem we had was getting our Luggage into our Room. The lift was broken upon arrival and we were in a room where there was a raised section of corridor (Not on the flat or level) between the lift and room. Thus we were not able to load our luggage on the Hotel Trolley to take it from the car to our room. However, the staff assisted with carrying our luggage upstairs and over the raised section of corridor to our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy Raymond C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

A. V. D. P. Couples - 30/08/2018 AccorHotels certified review
« very pleasant hotel, excellent location »

Enjoyed our stay, staff was very kind and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adriaan Van Der P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Mummywitch Couples - 28/08/2018 AccorHotels certified review
« Hotel in great location for visiting the city and as a stopover »

We are regulars at this hotel and found it convenient and friendly as usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel ! We are glad that you always enjoyed your stay. We note your comment about floors and we inform you that we are going to fix this trouble in this room. We hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

John P. Couples - 23/08/2018 AccorHotels certified review
« Mixed Experience »

The first night we were given an extremely small room even though we had booked a 'superior' room according to the British website. For example, the toilet was so small that it was impossible to close the door whilst sitting. Apparently there were two large tour groups staying and no other room was available. The receptionist did his best to accommodate us in another room the following evening and this was much more satisfactory. He also suggested that we breakfasted later on the first morning in order to avoid the tour groups. However, at 8.00 the following morning a large group appeared and caused long queues and delays whilst certain foods were replenished. Consequently we felt that the hotel functions to cater for large tour groups to the detriment of independent travellers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Joanne A. Couples - 21/08/2018 AccorHotels certified review
« Excellent value »

Great location, lovely large room with a fantastic shower! Reception staff were friendly and courteous. Didn’t eat but bar area was very nice. Excellent parking facility and overall great value for money. A lovely hotel, would definitely recommend and return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hote l! We are very glad that you enjoyed your stay and hope to see you again very soon. With a real pleasure ! Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Laura Couples - 21/08/2018 AccorHotels certified review
« The rooms were very nice, clean and comfortable. Front desk was very friendly »

Overall great hotel and in a central location to all the attractions. Rooms were very clean and staff was awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hote l! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Melvyn B. Families - 20/08/2018 AccorHotels certified review
« Extremely comfortable. »

The room was excellent and helped to make the stay very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melvyn B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Eden Business - 14/08/2018 AccorHotels certified review
« Don't judge a book by it's cover! »

This statement couldn't be more accurate when considering staying at this hotel. As we approached and from the exterior appearance we were concerned however once we walked through the front door we breathed sighs of relief. The interior of this hotel was decidedly better than the exterior. The welcome greet was friendly and personable. Our room was large, the bathroom worked well and we had a wonderful nights sleep on a very comfortable bed. The Hotel was in an awesome location with a comfortable stroll to the Old Town and restaurants. The staff were friendly and helpful, nothing was too much trouble. The downside to this hotel was the restaurant. The menu on offer was limited and unappealing. This may or may not be an issue given the proximity of local restaurants but we were tired and didn't want to go out. We would stay here again happily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Gordon Couples - 03/08/2018 AccorHotels certified review
« Comfortable and close to attractions »

Friendly staff, adequate room and, important for me, garage car parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Anonymous Families - 01/08/2018 AccorHotels certified review
« eventually we got some satisfaction »

we had to complain each day of our stay. we have stayed in Nancy for many years but not used the Mercure before - we were not impressed. Having booked a Privilege Room we were allocated a standard room. Key fobs did not work and had to be renewed each day. Room had allegedly been refurbished but was tired and paid paint damage. Majority of reception staff were unhelpful - finally we had someone who understood our concerns and dealt with them. But by that time we were on the last evening and the "compensation" of no parking charge and some reward points was little recompense. We will continue to use/support Accor hotels when we travel but doubt that we would stay at the Mercure Nancy again. This is a shame as it is central, close to where our son lives/works and accessible for family.

Anonymous Families - 31/07/2018 AccorHotels certified review
« 4 stars service 3 stars accommodation »

Very kind, helpful and efficient service, standard rooms are 3 stars though. Privilege rooms barely make it for 4 stars basic rooms. Location is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay, but we are a little bit surprised about your opinion regarding rooms. There are recently renovated, and our guest appreciate them, except sometines size of bathroom We hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Edward Couples - 28/07/2018 AccorHotels certified review
« A pleasant stay in a beautiful city »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We agree with you, Nancy is a lovely city ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Neil Couples - 26/07/2018 AccorHotels certified review
« excellent for city centre stay »

Good all round hotel, close to centre and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and especially, our team and localisation of the hotel, 2min walking distance from Place Stanislas, old city and shops We hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Ron Couples - 23/07/2018 AccorHotels certified review
« Very nice room / excellent staff / good breakfast »

Everything was very nice - room, staff and breakfast. It was a very good value. Would stay again without hesitation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel ! Maybe you taste our home made product during your breakfast ? We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

I.m.j. Couples - 22/07/2018 AccorHotels certified review
« Disappointing »

A comfortable bed and attractive decor cannot make up for the small size of the ‘standard’ room and its tiny en-suite shower room. Half the floor area outside the shower stall is taken up by a huge sink. The shower has one of those liquid soap dispensers now common in hotels, but no one seems to have recognised that these can present a challenge for anyone with arthritic hands, so there is no tray is provided for the soap cake. A secondary, magnifying mirror, for shaving or make up is placed at about waist height and does not swivel up enough to spare the average person from stooping to use it. The hairdryer does not work with any power socket that enables its user to see themselves in a mirror. There is a small wardrobe, but otherwise no storage space. There are two trendy bedside tables but nothing with drawers that you might put things in! The choice at breakfast is adequate, but the local baker produces loaves of bread with rock hard crusts. The staff are pleasant and helpful. May be OK for one person for one night, but not so good for 2 people for a longer stay. Accord hotels do not try to have a standard size for rooms, and really need to indicate the area of rooms on each hotel’s web site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Anonymous Couples - 21/07/2018 AccorHotels certified review
« Prima »

Prima

Our hotel has responded to the review
Our hotel has responded to the review

Dear Otto O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

John G. Couples - 19/07/2018 AccorHotels certified review
« Comfortable hotel in a great location »

The hotel is centrally located and the staff were friendly and helpful. There were many bars and restaurants within a short distance and Stanislas Square with its amazing son et lumiere was right on the doorstep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

Russell H Couples - 17/07/2018 TripAdvisor review
« stingy approach »

Those tiny little instant coffee sachets don't taste all that flash but they are better than nothing. The hotel left only 2 normal coffee sachets (for two guests). I wrote a note for the housemaid (in French) asking for additional supplies but none were provided. I subsequently asked at reception and was told that only one set was the hotel policy. These things cost virtually nothing and it is very stingy indeed not to supply a sensible quantity, especially on request. Won't stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Indeed, it's a stingy approach, and we do not used to act by this way. We are pleased to offer you more coffee or tea in your room. I will see my receptionnist who answered you that. It's not normal. We do apologize and we hope that you will come again in the future to live our real experience Kind regards

Hicham F. Business - 08/07/2018 AccorHotels certified review
« Its fair for the money paid »

The staff are great and helpful but the room is kindly small compared to other Mercure branches.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. We advise you to prefer our privilege room, there are bigger than our standard room. Sincerely, Aurélie NOUVEL Directeur / General Manager Mercure Nancy Centre Stanislas h1… http://www.mercure-nancy-centre-stanislas.com

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