Hotel - Novotel Frankfurt City
Novotel Hotel Novotel Hotel

Novotel Frankfurt City Hotel

3.5/5 1,014 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:00
    • Opening hours : Week-end 06:30 - 22:00
  • Snack & beverage machine

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 235 rooms
  • 208 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 235 family rooms
  • 7 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 737 reviews

Our guest reviews for Novotel Frankfurt City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,014 reviews
Anonymous Solo - 08/08/2018 AccorHotels certified review

OK hotel, but horrible matresses - I absolutely hate memory foam

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., thank you for taking the time to rate us. I'm very sorry our mattresses obviously weren't right for you. The mattresses used were specially developed for Novotel and meet the highest standards, taking into account the latest results from health research. However, the personal preferences are very different and I can understand it very well if you have felt it as uncomfortable. I will be happy to pass on your feedback on convenience to the responsible development department. I will take up the remaining points of your evaluation and discuss them here in the team. Thank you again for your open words and your feedback. I wish you all the best and a good time. Kind regards, Lars Paschold Guest Experience Assistant

Phil L. Couples - 05/08/2018 AccorHotels certified review
« Suited us well during our short stay. »

We were happy with our stay. Room OK good dining/lounge area, reasonably handy location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you for evaluating us. I am pleased that you enjoyed your stay and that everything was to your satisfaction. I wish you a pleasant journey, all the best and hope that you will have the opportunity to visit us again. Best regards, Lars Paschold Guest Experience Assistant

A. Families - 03/08/2018 AccorHotels certified review
« Nice hotel with good location »

Nice clean room and bathroom, helpful reception staff, 5 minutes walk from Tram stop.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Emajuddin, Thank you very much for your friendly evaluation. I am very pleased that you enjoyed your stay in our house and that we were able to meet your expectations. I will be happy to pass on your feedback to all our employees. I hope that you will visit us again soon. It would be my pleasure to welcome you back. Best regards Lars Paschold Guest Experience Assistant

Anonymous Families - 01/08/2018 AccorHotels certified review
« saeed »

great stay every thing was perfect, I booked family room , nice from them to provide me connected room. thanx.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., thank you for taking the time to rate us. I am very pleased that you were satisfied with your stay with us at Novotel Frankfurt City. I am particularly pleased that we were able to make you so happy with the spontaneous room exchange. I will of course pass on your positive feedback and your thanks in this regard to the employee concerned. I would be happy to welcome you again in our hotel and wish you and your family a great time until then. Best regards, Lars Paschold Guest Experience Assistant

Norliza98 Families - 01/08/2018 AccorHotels certified review
« Typical Novotel. Worth the money and stay »

It was a typical Novotel stay. You know what you get.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for taking the time to evaluate us after your visit to the Novotel Frankfurt City. I am pleased that we have fully met your expectations and that you have felt comfortable with us. Of course we will still work on us in order to exceed your expectations next time. That would be our goal! I wish you and your family all the best and a wonderful time until then. Best regards Lars Paschold Guest Experience Assistant

Family - 01/08/2018 TripAdvisor review
« Excellent service! »

The hotel is nice, very clean. The staff is very helpful. We had dinner at the restaurant. The staff made us feel welcome and the food was excellent. We like the cocktails (mojito). Thank you very much!

Hendrik Business - 28/07/2018 AccorHotels certified review
« All a hotel has to have »

For a business trip I love this hotel as I sleep a full 8 hours

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for being our guest and for taking the time to rate us. Please excuse this delayed answer. I am very pleased that you enjoyed our hotel and that you found a restful and undisturbed sleep with us for your business stay. I hope that we will soon be your hotel in Frankfurt again and I look forward to it. Best regards, Lars Paschold Guest Experience Assistant

Joseph Business - 14/07/2018 AccorHotels certified review
« It was ok, not good enough »

Expensive breakfast, member doesn’t have discount

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chia-Chou C., Thank you very much for taking the time to tell us about your experience during your stay at the Novotel Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are surprised that you were not aware of the discount with your member ship card. As silver card member you received a 5% discount directly at your booking. For the welcome drink voucher you can chose your drink at our bar novo². We apologize if that didn`t meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anja Kögl Front Office Manager

Family - 10/07/2018 TripAdvisor review
« Hotel Review »

The air condition needs to be improved. Not cool enough. Hotel gust smoke in the non-smoking room. The location is not convenience. 20 minutes walk to the nearest train station. No restaurant or convenient store near by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dennycheung68, thank you for your evaluation. I'm sorry that not everything during your stay was to your satisfaction. Due to environmental and climate protection, our air conditioning system is set so that no temperature below 20° can be reached. I hope you have sympathy for that. We know that some hotel guests smoke in non-smoking rooms despite being banned. Unfortunately, not all guests respect such rules and behave very ruthlessly. If we learn of such incidents directly, we will of course do everything possible to prevent further disruptions. As far as the location of our hotel is concerned, I have to disagree with you. We are located right in the middle between the "Westbahnhof" station and the "Frankfurt Messe" S-Bahn station. Both can be reached on foot within 7 minutes. The supermarket "Tegut" on Voltastrasse is only 10 minutes walk away. There are also over 20 restaurants and various cafes, bars and pubs within a 15-minute walking distance. If you need help with orientation, we are always at your disposal, recommend a suitable restaurant and explain how to get there. We are also happy to reserve a table for you. Once again, thank you for your evaluation. I wish you all the best and a wonderful time. Lars Paschold Guest Experience Assistant

Business - 06/07/2018 TripAdvisor review
« NOT GREAT »

Location - Not Great. Property - Not Great. Employees - Good. Food Collection - Just Average. Check-In Process: Little Slow. Check-Out Process: Ok Room & Bathroom - Just So So Hotel Must Employee More Staff, So Can Assist Guest With Luggage (To Room & From Room)

Business - 18/06/2018 TripAdvisor review
« Clean, simple, but expensive (as is the whole of Frankfurt) »

This Novotel is what you expect. Nothing fancy, very decent and very clean. It was terribly expensive, but normal price range for a Frankfurt hotel (maybe even a bit on the low side). Staff was friendly. Please note that there's an s-bahn running past the hotel. So a lot of noise if you're sleeping on that side. Maybe the hotel should sell earplugs for the people unfortunate enough to stay on that side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lex v, Thank you very much for your feedback. I am very pleased that our employees were able to convince you of themselves. Your hint with the S-Bahn is correct. There is a railway line in the immediate vicinity of the hotel with all its advantages and disadvantages. I can recommend our superior rooms to guests in particular need of quietness. All of them lie on the inner courtyard side and are therefore very quietly located. I'm sorry to disappoint you with the earplugs. It is contrary to our principles to sell them. We only give them away for free! All you have to do is to ask us at the reception. I hope this tip will help during your next stay. Kind regards from Frankfurt Lars Paschold Guest Experience Assistant

Family - 24/05/2018 TripAdvisor review
« Excellent hotel nearby city centre »

Hotel is about 2.5 Km from city centre. Check-in was quite fast. Rooms were clean. Breakfast was good- with super bowl. We requested baby bed and was available quickly- good service. Taxis were available right in front of hotel, so no issues with that. Covered car parking was available- free of cost (as it was included in the booking cost for the room I selected).

Our hotel has responded to the review
Our hotel has responded to the review

Hello Sachin_Ams, thank you very much for your great review. I am delighted that you enjoyed staying with us and it would be great if you would soon choose us again as your hotel in Frankfurt. Kind regards, Lars Paschold Guest Experience Assistant

Pete P. Solo - 23/05/2018 AccorHotels certified review
« Weekend Trip »

nice hotel had a room at the rear so couldn't hear the trains which run past the side of the hotel. breakfast was good but very busy with parties of youngsters also having breakfast and one morning just managed to get a seat.This was proberbly because it was bank holiday weekend.I would go back but next time I will try midweek.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for staying with us and for taking the time to evaluate us in detail. I am pleased that you were satisfied with your stay, even though there were some minor problems during breakfast due to the crowds. You are quite right that this was caused by the holiday weekend. Usually, especially during midweek, our breakfast is a bit calmer. I very much hope that, on your next visit, you will have the opportunity to have a relaxing breakfast and enjoy the "SuperBowls" buffet to the fullest. Thank you again for your comments. I am already looking forward to your next stay with us. Kind regards from Frankfurt Lars Paschold Guest Experience Assistant

Business - 22/05/2018 TripAdvisor review
« My first stay with Novotel »

The experience from check-in itself was very bad.... after requesting for an early check-in was made to wait for 6 hours!!! I was ready to pay extra for early check-in but it seems they were not interested than a standard response

Our hotel has responded to the review
Our hotel has responded to the review

Dear rakeshsuri2018, thank you for your honest feedback. I am very sorry to hear that such problems occurred at your check-in. Unfortunately we were completely booked out the day before and therefore could not provide clean rooms in time for such early arrivals. However, the fact that you had to wait 6 hours for your room is definitely not what we want to offer our guests as a service. I will talk to the appropriate teams and look for solutions on how we can avoid such incidents in the future. I hope that you will forgive us and give us a second chance in the future to convince you of us and our service quality. Kind regards from Frankfurt Lars Paschold Guest Experience Assistant

Anonymous Business - 21/05/2018 AccorHotels certified review
« Pleasant Stay »

I had a very nice stay at Novotel in Frankfurt with great staff, an incredibly comfortable bed and quality breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., thank you very much for taking the time to rate us. Your words of praise honor us and I am very pleased that you enjoyed it so much. I pass on your praise to all employees. This is an excellent motivation to start the week. I am very pleased that our Novotel "Live'N'Dream" beds offered you perfect sleeping comfort. These beds were developed especially for us and it is always great to hear that they are well appreciated. You also mentioned our breakfast. A breakfast should provide the perfect start into the day. We set this as our goal with our "SuperBowls" breakfast and completely revised it last year and adapted it to current nutrition and health trends. It is very wonderful that we have met your preferences. Dear Mrs. P., thank you once again for your visit to our hotel and that you have evaluated us. We would be very pleased if you would choose us again as your hotel on your next trip to Frankfurt. Kind regards, Lars Paschold Guest Experience Assistant

Ic… Families - 14/05/2018 AccorHotels certified review
« Smooth experience »

Very kind employees, very clean room, spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ines C., thank you very much for your great feedback. I am very glad to read that you enjoyed the time in our hotel. This is the greatest praise for our team and I will share this with the whole team. We hope to welcome you back again soon. Kindest regards, Lars Paschold Guest Experience Assistant

Thomas Business - 26/04/2018 AccorHotels certified review
« Nice stay in Frankfurt »

After a friendly welcome (but ignoring my status) I got into my (upgraded) room and enjoyed the (Premium) Internet as well as the nice red wine I got from my voucher... Breakfast was nice (but busy) and in total I really liked the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars Paschold Guest Experience Assistant

Family - 25/04/2018 TripAdvisor review
« Below average »

since we arrived the reception there is no one to take our luggage they have like carts to put your luggage by yourself and take to your room. The ac is not working it was to hot. The receptionist did not smile sinc check in. The location is bad . It is really bad experince.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drfadiali, I am very sorry that you were dissatisfied with your stay and that we were unable to meet your expectations. It is our top priority that our guests leave us happy. Unfortunately, we missed this opportunity with you. A porter service is unfortunately not part of our standard offer. On request and for an extra charge we will of course try everything to bring your luggage to your room. I am very sorry that there were technical problems with the air conditioning in your room during your stay. If this happens, you are welcome to contact our reception staff 24 hours a day. We will immediately ensure that your room with all technical facilities is fully available to you. I am very sorry that you were not treated with the kindness you expected when you arrived. Friendliness and willingness to provide service is our top priority. I will talk to our team about the immense importance. I sincerely apologize for any inconvenience and hope that you will give us another chance to convince you of our performance in the future. If you are willing to do so, please do not hesitate to contact us. We will do our best to prove to you that we can do better. Kindest regards Lars Paschold Guest Experience Assistant

Rnw Business - 13/02/2018 AccorHotels certified review
« efficient comfortable and clean. »

efficient check in . Comfortable room. I liked the flexibility of having rooms cleaned or not in return for loyalty points, for example the first night there would was little or no need to clean the room. I have never seen this approach and this was refreshing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., First of all it was a pleasure to welcome you again during the fair in our hotel and I very much appreciate your comments regarding your last stay, first of all your positive feedback concerning the flexibility of having rooms cleaned or not in return of loyalty points. It is a big honour to receive your message and of course, I will share your feedback with my team, I am sure that this reputation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Dear Mr W., while again thanking you for sharing your experience, I hope that we may welcome you again in our hotel at the next opportunity, latest during the fair in 2019! With kind regards and best wishes! Sarah Beckmann General Manager

Mr D. G. J. Business - 10/02/2018 AccorHotels certified review
« Stayed on Business »

I have stayed at this Hotel for many years all ways good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars Paschold Guest Experience Assistant

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