Hotel - Novotel Frankfurt City
Novotel Hotel Novotel Hotel

Novotel Frankfurt City Hotel

3.5/5 1,044 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:00
    • Opening hours : Week-end 06:30 - 22:00
  • Snack & beverage machine

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 235 rooms
  • 208 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 235 family rooms
  • 7 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,046 reviews

Our guest reviews for Novotel Frankfurt City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,044 reviews
Business - 14/12/2018 TripAdvisor review
« My ideal hotelclose to the Messe »

its my regular hotel for a reason:Super friendly staff, good wines, good food, always sleep very well (one of th quietest Hotels I know in a city), and close to the Messe. Public transport nearby and easy to drive to and from and park

Paul H. Business - 11/12/2018 AccorHotels certified review

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to rate us. I am very pleased that you enjoyed your stay at Novotel Frankfurt City and that we were able to meet your expectations. I hope that we may welcome you back soon and wish you all the best and a wonderful time until then. Best regards, Lars Paschold Guest Experience Assistant

Javier P. Business - 11/12/2018 AccorHotels certified review

Excellent check in and very good breakfast and dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to evaluate us. I am very pleased that you enjoyed your stay at Novotel Frankfurt City and that we were able to meet your expectations. Your positive feedback honours us very much and I will of course share it with the whole team. I hope that we may welcome you back soon and wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Fabrice M. Business - 08/12/2018 AccorHotels certified review
« Very noisy, no iron board, overpriced »

Hi, I understand there are some major works but I was here for work I could not take any phone calls in my room during the day due to the noise (jack hammer and vibrations in my room). I live in the US and impossible to rest during the day to recover from the jet lag. I have explicitly asked for a calm room when I booked/checked-in and I was never told about the work. Plus there is no iron board in the room. You have to go in a special room, quite busy in the morning to iron a shirt. You have to wait with some people you do not want to talk to (i am not a morning guy). You have to dress and bring all your stuff instead of doing that quietly in your room. I do not see at all the improvement. Breakfast is really overpriced. Service and people at the reception very nice. But I will probably go somewhere next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., thank you very much for your feedback. I am sorry that your stay was not to your satisfaction. It's true that during your stay we did some remodeling in our lobby. However, I cannot explain the noise to myself at all as there were no noisy works during this period of time of which I am aware. Heavy equipment such as jackhammers were not used at any time during the entire conversion. Please excuse the inconvenience. If you experience any problems of this kind, please do not hesitate to contact our reception at any time. Usually we offer immediately a room change at the immediate bettering would have brought. I hope you will give us a second chance in the future to convince you of us. We would be very happy about that. Best regards, Lars Paschold Guest Experience Assistant

Suzanne W. Couples - 06/12/2018 AccorHotels certified review
« Pleasant stay under difficult circumstances »

Staff were wonderful even though hampered by the renovations that had obliterated the front entry. Everyone continued to provide professional and efficient service despite the obstacles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. w., Thank you for your positive feedback. I am pleased that we were able to convince you of us despite renovation work and that you felt comfortable. We will finish the work shortly and are looking forward to start the new year with a new appearance. Best regards, Lars Paschold Guest Experience Assistant

Denise C. Families - 07/11/2018 AccorHotels certified review
« Lovely accomadation and the staff were fantastic . »

We had a lovely stay, food was great and the staff were very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you for taking the time to evaluate us. I am very pleased that you enjoyed your stay at Novotel Frankfurt City and that we were able to meet your expectations. Your positive feedback honours us very much and I will of course share it with the whole team. This is the best compliment for our employees who give their best every day. Thank you very much for that. I hope that we may welcome you back soon and wish you all the best and a wonderful time until then. Best regards, Lars Paschold Guest Experience Assistant

Pawel Couples - 30/10/2018 AccorHotels certified review
« In a nice atmosphere »

Nice and pleasant, the only inconvenience was the not-so-efficient drain of water in the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also many thanks for the advice regarding the poorly functioning drain. I immediately passed this on to our technical department for correction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars Paschold Guest Experience Assistant

Anonymous Business - 30/10/2018 AccorHotels certified review

War ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr H., vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten. Es freut mich sehr, dass es Ihnen bei uns im Novotel Frankfurt City gefallen hat und wir Ihre Erwartungen im Großen und Ganzen erfüllen konnten, auch wenn definitiv noch Potenzial zur Verbesserung vorliegt. Ihr positives Feedback ehrt uns sehr und ich werde es selbstverständlich mit dem gesamten Team teilen. Dies ist das schönste Kompliment für unsere Mitarbeiterinnen und Mitarbeiter die jeden Tag ihr Bestes geben um Ihnen einen angenehmen Aufenthalt zu bereiten. Vielen Dank dafür. Ich hoffe, dass wir Sie schon bald wieder bei uns im Haus begrüßen dürfen und wünsche Ihnen bis dahin alles Gute und eine wunderbare Zeit. Herzliche Grüße, Lars Paschold Guest Experience Assistant

Pete Business - 29/10/2018 AccorHotels certified review

very basic environment throughout the building, felt a bit like a college dorm. the breakfast choices could have been wider compared to other Novotel hotels in Germany (e.g. more vegetables and fish options)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Langer, Thank you for taking the time to rate us and tell us your opinion about our hotel. I am pleased that you were essentially satisfied with us, even though we were not able to fully convince you of us in all points. Of course you are right when you say that our building is very simply designed. This style was the spirit of the times when it was built and renovated. Of course, we are aware that newly built or recently renovated hotels look very different and differ significantly in design. It is very difficult to keep up because the development in this area has become very fast moving. However, due to this trend, we will be renovating and modernising a large part of our public areas from the ground up this year and hope that we will soon be able to continue the renovation in the rooms. I very much hope that we will meet your expectations of a modern four-star hotel. I am happy to receive your feedback regarding breakfast and pass it on to our kitchen team. Thank you very much for that! Dear Mr. Langer, I hope you will visit us again next year to experience the changes for yourself. Until then I wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Ufuoma O. Solo - 27/10/2018 AccorHotels certified review
« I had expected a more friendly environment with better services. »

I had checked in online and arrived as at when due, I came in struggling with my luggage with no assistance,the room did not feel like a home, no water, just bare. I left really upset, and could not wait to leave the very next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., Thank you very much for your evaluation and your honest words. I am very sorry that we have disappointed your expectations. I will discuss your feedback in the team and derive measures for the future to improve the service experience in our hotel because a first class service is our highest priority. I very much hope that you will give our house and our brand a second chance in the future to convince you that we can do better. Thank you again for your feedback. Best regards from Frankfurt, Lars Paschold Guest Experience Assistant

Mikail H. Couples - 15/10/2018 AccorHotels certified review
« Great location and responsive staff. »

Quiet, well planned rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to evaluate us. I am very pleased that you enjoyed your stay at Novotel Frankfurt City and that we were able to meet your expectations. Your positive feedback honours us very much and I will of course share it with the whole team. This is the best compliment for our employees who give their best every day. Thank you very much for that. I hope that we may welcome you back soon and wish you all the best and a wonderful time until then. Best regards, Lars Paschold Guest Experience Assistant

Anonymous Couples - 01/10/2018 AccorHotels certified review
« Nice basic hotel near the center »

Nice hotel,breakfast very good and plenty of choices,even they have a cereal bar where you can add all the toppings you want,never saw this type of breakfast and it’s super original. They give me an executive room,nice,clean and in a high floor as I requested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. I am pleased that you were satisfied with us, even though there is still potential for improvement. I will share your feedback with the whole team and we will continue to improve together. I am delighted that our "SuperBowls-Buffet" inspired you. We were one of the first two hotels that implemented such a buffet concept in Europe. It's always nice to hear that it gets a good reception. Many thanks for that! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars Paschold Guest Experience Assistant

Anonymous Couples - 01/10/2018 AccorHotels certified review
« comfortable quiet »

it was a great location, close to tram, quiet, comfortable, pleasant staff who spoke english well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars Paschold Guest Experience Assistant

Anonymous Business - 30/09/2018 AccorHotels certified review

The place is nice and well located. The personnel was very helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose F., We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars Paschold Guest Experience Assistant

Anonymous Business - 27/09/2018 AccorHotels certified review
« Nice, comfortable, easy stay. »

Hits: - Easy check-in, check-out. - Comfortable room. - Nice and quiet. - Appreciated the included internet. - Good cleaning service. - Accommodating my early check in at 6:30AM. Misses: - BBC news on television did not work, and did not have CNN. - Wasn't able to squeeze in a sauna because it needed to be heated first - understandable, and maybe I missed a memo in my room, but I didn't find out until I had gotten ready, went downstairs, and saw the sign on the sauna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ryan, Thank you for taking the time to evaluate us. I am very pleased that you enjoyed your time with us. It was great to hear that everything went smoothly during your check-in and that you were satisfied with the services that our company offers. Thank you very much for pointing out the lack of BBC television. We recently updated the channel allocation in all rooms. Obviously we forgot your room in the process. I hope this was not too much of a problem and I apologise for it. That the sauna must be preheated first is correct. We will take up your reference and refer to it in future information brochures on the room. Thank you very much for that. I hope you have the opportunity to visit us again. We would be pleased to welcome you again in our house. Until then I wish you all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Kaeren C. Friends - 25/09/2018 AccorHotels certified review
« Great hotel and location but rooms very hot »

Lovely stay and fantastic breakfast!! The rooms however were very warm and even with the air con on it did not cool down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaeren C., We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have forwarded your feedback on the air conditioning system to our technical department for inspection. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars Paschold Guest Experience Assistant

Declan B. Business - 22/09/2018 AccorHotels certified review
« Great place to stay in Frankfurt »

Everything went well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., I very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lars Paschold Guest Experience Assistant

David G. Business - 20/09/2018 AccorHotels certified review
« Mr David G. »

It was very good and the staff were very professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Lars Paschold Guest Experience Assistant

Ke Families - 18/09/2018 AccorHotels certified review
« Disappointed »

I have stayed at Novotel Munich (both Airport & Messe) and Novotel (Karlsruhe). Sadly, my stay with Novotel Frankfurt was a big disappointment. Following are the negatives; - when I checked in, hot water was not available. - Towels were not completely clean. Found hairs in them. - I was staying with Family yet I was given a room closest to the S-Bahn where noises would disturb our child. Closing the window would make the room a bit suffocated - Decor was quite old and lights were really dull (not bright) Positives; - Friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking the time to evaluate us. I am sorry that your stay did not meet your expectations. Your feedback regarding the hot water I unfortunately cannot understand. At the time of your stay, our water supply was working without any problems with both cold and hot water. For boiling water we have a kettle in every room which you may use at any time. Your feedback regarding the towels has been passed on to our laundry. Please excuse the incident. You are also welcome to call the reception desk for new towels at any time. In order to provide enough space for your family stay, we have granted you a free upgrade to one of our extra-large family rooms. These are unfortunately all on the S-Bahn side of the house. You can ensure sufficient ventilation of the room with the air conditioning controllable in the room. We are aware that our furnishings cannot compete visually with newly built and newly renovated hotels. We are already working on redesigning our rooms as soon as possible and hope that you will then give us another chance to convince you of us. Once again many thanks for your feedback. I wish you and your family all the best and a wonderful time. Best regards, Lars Paschold Guest Experience Assistant

Mariano V. Families - 12/09/2018 AccorHotels certified review
« As expected from Novotel brand »

We have stayed in other Novotel hotels before. As always, they have excellent service and facilities especially if travelling with young families. We particularly like the mini fridge and coffee making facilities. We will definitely come back to stay in this hotel again in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., I am pleased that we have been able to fully meet your expectations of the Novotel brand. Family friendliness is very important to us and we do everything to ensure an unforgettable stay. You had one of our corner rooms which we always reserve especially for families if possible. These are larger than our normal rooms and offer the added convenience of a small coffee machine. If you book again with us you should explicitly ask for one of the corner rooms. If these are not already assigned, we will be happy to give you one again without extra charge. I hope that you will once again have the opportunity to visit us and wish you and your family a great time until then. Best regards from Frankfurt, Lars Paschold Guest Experience Assistant

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