Hotel - Novotel Frankfurt City
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Novotel Hotel

Novotel Frankfurt City Hotel

Lise-Meitner-Strasse 2 
60486  FRANKFURT AM MAIN
GERMANY

899 reviews
TripAdvisor Rating Based on 899 reviews
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7.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:00
    • Opening hours : Week-end 06:30 - 22:00

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 235 rooms
  • 208 non-smoking rooms
  • 235 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 545 reviews

Our guest reviews for Novotel Frankfurt City

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 899 reviews
TripAdvisor review
Family - 07/09/2017
« Very good stay »

Very good hotel, in a quiet street. Spacious and confortable room, ok for cleanliness too. The only issue is that there's no minimarkets or delis nearby, but I was aware of that before booking, so it was not a real problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FlavioFE, thank you very much for your review at TripAdvisor. It is a great pleasure to receive such a feedback. There is a supermarket called "Teegut" in 5 minutes walking distance. Our front office team can always give you information about the surroundings. We are looking forward to welcome you again in the future. Kind regards, Anja Kögl Front Office Manager

TripAdvisor review
116mld Family - 13/08/2017
« My visit to Frankfurt City Hotel »

location: regular. three metro station from Central Station cleanliness: good rooms: excellent and with 50% discount in second room, good final price for families breakfast: bad. not enough products, not quick response from employees,

AccorHotels certified review
Mr. T. Business - 07/07/2017
« Novotel Frankfurt everytime »

Nice and comfortable stay.Next stay again this great hotel.

AccorHotels certified review
Anonymous Families - 01/07/2017
« Excellent »

We had booked for the wrong number of people, however it was quickly fixed. Thank you for sorting this out so promptly.

TripAdvisor review
giovannaz201 Business - 25/06/2017
« Very good locationa and service »

The hotel was very good located near the station, the staff was nice, the room was clean and quiet, but the pillows weren't confortable. The breakfest was very good with a lot of options. overall it was a very pleasent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovannaz201, thank you very much for your feedback at TripAdvisor. We appreciate your comments regarding our location, the friendliness of our staff, rooms and breakfast. This is a great motivation for our entire team. We are looking forward to welcome you again in the nearest future! Kind regards, Anja Kögl Front Office Manager

TripAdvisor review
Solo travel - 18/06/2017
« Novotel Frankfurt City »

Everything went smooth from checking in to checking out. The staff was very helpfull and friendly. It is near the S-bahn stop Messe with takes you to and from the main city center. I would recommend this hotel if you should visit Frankfurt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gil B., thank you so much for your great review and comments about our hotel! This is a great motivation for our entire team! We appreciate you mentioned our helpful and friendly staff! We hope to welcome you again in the nearest future! Kind regards, Anja Kögl Front Office Manager

TripAdvisor review
Sila S Business - 13/06/2017
« Great hotel after long journey and working day »

I have been in this hotel after 12 hours flying from Thailand and went directly for my work place for another 5 hours working. The check in process is very fast and comfortable.Hotel staff is friendly and helpful. Room quality is good. Not far from train station and there were few restaurants and supermarkets near by. I will be back again for my next business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sila S., thank you very much for your great review on TripAdvisor. It is always a pleasure to receive positive feedback about our team and rooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit for your next business TRIP will be as pleasant as the previous one. Kind regards, Anja Kögl Front Office Manager

TripAdvisor review
jrabrial Business - 13/06/2017
« After my stay at the Novotel Frankfurt City »

Hotel is quite good. However, the restaurant is rather QUITE POOR. This is not the first time I have such an opinion on restaurants of ACCOR HOTELS. More efforts should be done by Accor hotel on their restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jrabrial, thank you very much for your feedback at TripAdvisor. We are very sorry that our restaurant could not meet your expectations. Unfortunately you do not give us any information if you are not satisfied with the quality or the variety of food and drinks or the location. We would appreciate any recommendation for improvement via Email. We are looking forward to welcome you again in the nearest future. Kind regards, Anja Kögl Front Office Manager

AccorHotels certified review
Anonymous Business - 25/04/2017

I'm very satisfied of your hotel services except one : people who stand at the reception are not friendly and also careless of your needs it seems like if u ask a question thst they are bothered to give u an answer .

TripAdvisor review
Family - 20/04/2017
« Opgelet: oplichting »

We were not feeling welcome by the darkhairy old guy. But we where totally feeling scammed by him. Our car was parked in front of the hotel at the street side. I asked if that was ok. It was not because we had no deutsch car and no special card. When I looked around, and asked 2 bussinessman and 1 taxi driver, it was no problem. It was parking Free!!! And after 3 days standing their, no problem. He wanted us to park in the parking of novotel for 20 euro a day!!!! And when we asked what the price was for breakfast he told first 10.50 euro, and than 21 euro. We did not take breakfast because of the price, but the last night we asked his college and she said it was just 10.50 euro. If we knew that, we would have taken 3 days breakfast. The rooms were ok, and we got our drink, their was a kids corner, but the guy that works over there is a crook!! That did us think about staying at novotel. Do we want anymore? I do not know anymore

Our hotel has responded to the review
Our hotel has responded to the review

Dear Novotel Frankfurt City guest, Thank you for taking the time to shareyour experience at the Novotel Frankfurt City at TripAdvisor. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. I regret very much the experience you had with our service and friendliness of the staff, I have to sincerely apologize for this. Please be assured that we set great value on friendliness and service in our hotel and that It is of utmost importance to us that all guests feel welcome during their entire stay. Parking at the street side is without any charge and you feel free to leave your car there. In our garage we charge a parking fee of 20 Euros per day during weekdays and free of charge at weekends. There seemed to be also confusions about the price of our breakfast. We charge 21 Euros during the week. At weekends we have a special offer of 10,50 Euros per person. I I will intensely discuss your report with my team in order to make sure that such a confusion will not happen again. While again thanking you for sharing your experience, I hope the above will remove your concerns so that we may welcome you again in our hotel to finally convince you of our improved service and quality! Kind regards, Sarah Beckmann General Manager

TripAdvisor review
Family - 20/04/2017
« disappoited »

the quality of the restaurant in the hotel is the worst restaurant of Novotel wij have been. The choices of the diner are very few, the quality and quantity are also not good, the price is high. You can hear from the noice of the train.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor. We are very surprised about your comments regarding our restaurant. We really must apologize if we could not meet your expectations. Please be assured that we set great value in quality and quantity of our food overs. We hope to welcome you again and convince you from our quality and service. Kind regards, Anja Kögl Front Office Manager

TripAdvisor review
Couples - 17/04/2017
« No Airconditioning »

The air conditioning is only turned on in summer regardless of the outside temperature according to the front desk. Good transportation close by and easy to use to get into the centre and further out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "810lawrencer", thank you very much for your feedback at TripAdvisor. We would like to apologize that we could not meet your expectations, especially concerning the air condition. At these outside temperatures, we are still running with the heating system. We hope to welcome you in the future to convince you from our service and quality. Kind regards, Anja Kögl Front Office Manager

AccorHotels certified review
Anonymous Business - 19/03/2017

Everything was fine and as expected. My stay was pleasant and nice.

AccorHotels certified review
Anonymous Business - 03/03/2017

Please do not advertise that there is a fitness centre on site .It is ever so small and badly equipped , increase space and bring more equipment to make it work . Welcome lobby /area badly organised and not very welcome , spaces wrongly utilised . Very strong smell of sewage in corridors , my room and front desk areas . That was so bad !! Great breakfast , good quality and great variety .5/5 Had dinner twice , the 2nd time , the service was very poor , too long and not fluid .Food was fine . Front staff doing their job but with no real enthusiasm and purpose.

AccorHotels certified review
Anonymous Families - 27/02/2017

good hotel

TripAdvisor review
Friends getaway - 23/02/2017
« Un bon voyage »

I had a great time in the hotel. I just want to say that waitresses could look at people more kindly. I know it's the morning and you can have a bad mood. Someone asked me if I wanted something, I've said that I want to give back the glasses because I'm done and the waitress took the glass in a strange manner, or could I say impolite. But it happened only once :). It has a great location, near the Festhalle and everything was alright

AccorHotels certified review
Anonymous Business - 17/02/2017

1. On arrival the safe in the room was out of order. The repair took 2 hours and I had to wait. 2. No amenities were given: is this a new policy for GOLD members? 3. The linen was change once during our stay.....no more comments are necessary! 4. When paying I found out that my points were NOT deducted, although I had a confirmation for same. Something is wrong in the system. 5. I asked for staying longer in the room but was said that 13.00 was the maximum. A real good service for a regular customer. Overall it was the worse stay I had at this and at any Accor Hotel ever. PS: regarding the room (614) and the hotel; a. the space between the bed and the wall is only acceptable to very small people (about 20 cm!) and this is a 4 star hotel?? b. the termostat did not work roperly: or cold or hot, nothing in between: probably nobody checks! c. all elevators should be checked and all doors repaired, if you wish to avoid worst. As a regular customer I was simply disappointed.

TripAdvisor review
Business - 17/02/2017
« not great »

Hotel is well located close to the messe, with a walking distance to the exhibition center. Hotel is not so great, average, clean, small gym room. Not much of attention for le club gold member, just a one cookie and one soft drink voucher and no upgrades. Service is just regular. Over priced for the quality of the hotel, for sure due to exhibition. Restaurant / bar is not having a great menu, very limited food menu, and slow service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rayha3, thank you very much for sharing your experience during your stay at the Novotel Frankfurt City. Unfortunately we could not top your expectations. For our Le Club gold members we offer a special treatment with a house made cookie and a free drink at our bar as well as a free upgrade due to availability. We hope you will give us a second chance and we can welcome you again at our hotel. Kind regards, Anja Kögl Front Office Manager

TripAdvisor review
Couples - 26/01/2017
« Pleasant stay as always »

This is probably the 3rd time we stayed at Novotel. We've always liked the place overall and its proximity to city center. It's quiet and with the new bedding it's even more comfortable to sleep. We had issues in our initial room on 6th floor as we couldn't connect to the WiFi, but we asked to switch room to 1st floor and closer to elevator and after that it was smooth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Wayne580", thank you very much for your feedback. We would like to apologize for the inconvenience regarding the WiFi. Unfortunately we had a problem with one of the routers. This connecting problem had been fixed immediately. We hope to welcome you again (the 4th time!) in the nearest future. Kind regards, Anja Kögl Front Office Manager

TripAdvisor review
Family - 12/01/2017
« Novotel Frankfurt city »

Great hotel, by far the best Novotel I have stayed in for ages. Large, clean, comfortable room with two full size beds for us and the children. Friendly staff, free parking and good food, especially the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SimoncG1946VZ, thank you very much for your great review at TripAdvisor! We do very much appreciate all your comments. Especially to mention our hotel as the best Novotel is a great honor for the entire team! Thank you very much! We hope to welcome you again in the nearest future! Kind regards, Anja Kögl Front Office Manager

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