Hotel - ibis London Luton Airport
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Luton Airport Hotel

3.5/5 2,257 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • HEATHROW AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 162 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 9 family rooms
  • 12 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Free access with phone card
    • Coffee/tea making facilities
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,296 reviews

Our guest reviews for ibis London Luton Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 2,257 reviews
John M. Business - 16/01/2019 AccorHotels certified review
« A nice hotel with friendly and helpful staff. The food was good and overall the hotel good. »

Following on from above, the only issues I had was firstly the shower. I am 6 Foot 2 Inches, tall but not over tall, and the false ceiling jutting out from the wall over the shower meant I had to duck down. This was quite dangerous as you could easily slip as there were no mats. The only other issue was the size of the car park. I got in every night but only just. Other than those two points a good stay with clean and tidy rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., Thank you for taking the time to review your stay with us at the Ibis Luton Airport. It is always a pleasure for us to receive positive and detailed comments in order to always improve our services and we are glad to read that you had a great overall experience. I was also sorry to read about your bathroom experience and I regret that you did not let us know during your stay. We would have been more than happy to assist on this matter. For more comfort during your future stays, please do not hesitate to ask our team for a bathroom with a shower. Thank you again for sharing your experience and we hope to have the pleasure to even better serve you in the future. Sincerely, Antoine Chauveau Assistant General Manager

Sm Families - 16/01/2019 AccorHotels certified review
« Perfect short stay »

Perfect to stay overnight. Food is very good, especially breakfast, it was wonderful. Clean room. The staff were amazing. Recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the ibis London Luton Airport. It is always a pleasure to receive positive feedback and we are delighted to read that you had a perfect stay and you will recommend us :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Assistant General Manager

David Couples - 14/01/2019 AccorHotels certified review
« Short stop in Luton. »

This was a stop over for 1 night prior to holiday. We cannot fault the hotel the service or the location. Everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the ibis London Luton Airport. I am delighted to read that everything was perfect during your short stop with us :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Assistant General Manager

Roy H. Couples - 14/01/2019 AccorHotels certified review
« Great hotel as always to stay before you fly »

Another stay at hotel before we fly and park our car there for a week. Cheerful and helpful staff. Clean room and warm. Great bed. We will be staying again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the ibis London Luton Airport. It is always a pleasure for us to receive positive comments in order to always improve our services and we are glad to read that you had a new great experience :) I will share your comments with all our team and we hope to see you again very soon. Sincerely, Antoine Chauveau Assistant General Manager

Susan Couples - 14/01/2019 AccorHotels certified review
« Great value for money »

The hotel was so close to the airport that we were able to walk it, however we couldn't hear any plane noise in our room! The staff were all very friendly and professional without exception, both on arrival and at breakfast. We had a good breakfast with food that was well-cooked and our room was perfectly clean and comfortable. I can't fault anything!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., We very much appreciate your comments regarding your stay at the ibis London Luton Airport. It is always a pleasure for us to receive positive and detailed feedback. I am delighted to read that your stay meet your expectations and that you enjoyed the friendly service you received from our team. I will share your comments with all of our talents, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Assistant General Manager

Aw Couples - 13/01/2019 AccorHotels certified review
« Location location location »

Great location for airport. Staff friendly and helpful. Rooms small & basic but clean & adequate for overnight stay.

Mr M. P. Couples - 13/01/2019 AccorHotels certified review
« My Stay »

a friendly welcome & the resturant is great, the rooms are very comfortable, a very good hotel & the staff are very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and the service you received from our team. We hope to see you again very soon :) Sincerely, Antoine Chauveau Assistant General Manager

Tim E. Couples - 13/01/2019 AccorHotels certified review
« Ok »

Stay and park option is not well understood. Reception is slow. Capital exit is terrible. Need is god's room is quiet but bathroom is in desperate need of attention

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., Thank you for taking the time to tell us about your experience at the ibis London Luton Airport. Your detailed comment is very important for us in order to always improve our services and take appropriate measures. I am sorry to read that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your concerns have been shared with the different department in order to prevent future occurrence. We appreciate your sharing your concerns Mr E., and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Assistant General Manager

Daniel Business - 13/01/2019 AccorHotels certified review
« A good airport hotel »

Checkin was efficient, but did have to ask for drinks voucher as staff did not realise I was a silver member. Room clean warm and everything you need.

Anonymous Couples - 12/01/2019 AccorHotels certified review

Friendly staff , nice room with all facilities , delicious food at the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the ibis London Luton Airport. I am delighted to read that you had a great stay and enjoyed the services, room comfort and our food in the restaurant. I will share your comments with our team and I hope that we will have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Assistant General Manager

Anonymous Business - 12/01/2019 AccorHotels certified review
« Confusing bills »

Room just as expected but when I checked into the room online I was charged 30 quid extra on top of the 48 quid I had already paid when booking the room and I have still no clue what it was for:-) And since the invoice says the total cost was 48 pounds I'm just scratching my head as to what the 30 pounds was for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., Thank you for taking the time to tell us about your experience at the ibis London Luton Airport. I was happy to read that your stay with us meet your expectations and I was also sorry to read about the confusion you experienced with the bills. It is true that when you check-in online, our website propose to you if you want to proceed to a £30 online pre-authorization. This has been done in order to save your time when you stay with us as we are then able to charge directly any extra on your room. This pre-authorization is then release after 5-working days directly on your account. My best advise to prevent this confusion Mr O. would be to do not proceed this pre-authorization online. I remain at your total disposal if you have any queries regarding this matter. Once again, I thank you for your time and I hope that we will have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Assistant General Manager

Bj Business - 11/01/2019 AccorHotels certified review
« Comfortable, quiet, friendly, easy! »

It provides everything I need, but more importantly, the staff are great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the ibis London Luton Airport. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one :) Sincerely, Antoine Chauveau Assistant General Manager

Jane S. Couples - 11/01/2019 AccorHotels certified review
« Excellent. Just what we wanted. »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antoine Chauveau Assistant General Manager

Frank H. Families - 10/01/2019 AccorHotels certified review
« Did the job required »

Had early flight so stayed close by - just what the doctor ordered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely, Antoine Chauveau Assistant General Manager

Tim Solo - 10/01/2019 AccorHotels certified review
« Reasonable hotel and friendly staff »

Enjoyable stay with good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antoine Chauveau Assistant General Manager

Anonymous Families - 10/01/2019 AccorHotels certified review
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the ibis London Luton Airport. We are delighted to read that you had an excellent stay and we hope to have the pleasure to welcome you back soon :) Sincerely, Antoine Chauveau Assistant General Manager

Couples - 10/01/2019 TripAdvisor review
« Location location location »

Great location for overnight stay. Rooms small but adequate for 1 night. Updated decor/refurb was modern & clean. Tea/coffee facility in room was nice touch . Reception /check in/check staff were friendly & helpful. Didn't use bar/restaurant as arrived late & had early flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FarAway33941222431, Thank you very much for this amazing review! I am really happy to read that you enjoyed your stay with us and we cannot wait to welcome you back! It was a pleasure to have you as our guest! Kind regards, Kira Rogalova Guest Relations Manager

Garry Business - 09/01/2019 AccorHotels certified review
« ibis Luton Stay »

My experience was all good as checked in online, had a drink, service was good and rooms warm and comfortable. All in all very good value

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the ibis London Luton Airport. We are glad to read that you had a great stay with us and I will share your comment with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Assistant General Manager

Sue F. Families - 07/01/2019 AccorHotels certified review
« Disappointed »

I am disabled and I had my 2 grandchildren with me. I was given the room the furthest away on the landing and I had to navigate down 4? steps with 3 suitcases and a walking stick in the middle of the night after a delayed flight and an exhausting journey with no assistance from staff and 2 very tired children. To top it all there was no hot water at all, not when we arrived, or at 7:30, or 8:40 or even at 10:30. Not impressed people. I will look elsewhere to stay next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., Thank you for taking the time to tell us about your experience at the ibis London Luton Airport. Your detailed comments and feedback are very important for us in order to always improve our services and I am sorry to read that your experience did not meet your expectations; please allow me to express my sincerest apologies. With regards to the water, I regret that you did not let us know as we would have been more than happy to help. Please rest also assured that your comments have been discussed with the entire team in order to reinforce our services and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Assistant General Manager

Pat Families - 06/01/2019 AccorHotels certified review
« Good bed food average and expensive »

This is the second time we stayed with you, no early morning calls which, given you are at the airport, is strange. The rooms are ok but limited hight in the shower/bath due to the overhang of boxing in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for taking the time to review your stay with us at the Ibis Luton Airport. Your detailed feedback is very important and appreciated for us in order to always improve our services. I was happy to read that you enjoyed the comfort of our bed and I also regret to read about your concerns. Please allow me to express my apologies for this. I can assure you that your comments have been discussed with the team to reinforce the services and prevent future occurrence. Once again, I thank you for your time and wish you all the best for 2019. Sincerely, Antoine Chauveau Assistant General Manager

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