Hotel - ibis Southampton Centre
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Ibis Hotel Hotel

ibis Southampton Centre Hotel

9 West Quay Road 
SO15 1RA  SOUTHAMPTON
UNITED KINGDOM

964 reviews
TripAdvisor Rating Based on 964 reviews
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From 69.00 GBP Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 9AM
  • Electric car recharging units
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
See all services

Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 93 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Crib on request
    • Direct dial telephone
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,429 reviews

Our guest reviews for ibis Southampton Centre

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 964 reviews
AccorHotels certified review
Julie C. Couples - 17/07/2017
« Basic accommodation »

Staff was helpful and nice. We were checked into a room and the TV did not work, we were immediately allocated another room, which was greatly appreciated. The staff were nice, helpful and hardworking. The only complaint we had was the toilet system made a constant dripping sound all the way through the night, as if it was constantly filling up with water.

AccorHotels certified review
Nizam D. Solo - 17/07/2017
« Okay but could have been better »

I arrived early at the hotel and had the following conversation with a lady who appeared after waiting 5 minutes. Me - can I check in early please? Lady - we have no vacancies Me- but I have a reservation? Lady - it's too early and we have no rooms. Come back at 2pm. (The time I arrived was about 11.45am) I only enquired if I could book in early. The lady did not 1. Ask my name 2. Check to see if anything might be available 3. Ask if I had a reservation I should have pointed out to the lady that the car park was virtually empty when I arrived but gave her the benefit of the doubt that all the guests in occupied rooms arrived on foot or parked somewhere else. I am not generally one to complain but there was a reluctance from the employee of the hotel to ask very basic questions. I can only conclude that she was not interested in helping me at all. I arrived at Heathrow airport at 6.30am and drove down to Southampton for the one night. I've stayed at the hotel 2/3 times before and have found staff generally very helpful. This occasion was exceptional. But if I do encounter this kind of attitude then I will stay elsewhere. I am due to return again in October to visit family members.

AccorHotels certified review
Niamh Solo - 17/07/2017
« Won't be back  »

Reception staff extremely rude. Fire alarms going off. Paid for two night stay ended up leaving and not returning!!!!

AccorHotels certified review
Matt Families - 17/07/2017
« Noisy all night, was this next to a night club? »

Whilst the room was comfortable enough, there was music and people being noisy all night right through to the early hours, bad nights sleep. The breakfast was dire and not worth the £8 we paid.

AccorHotels certified review
Rachel Solo - 17/07/2017
« Good night's sleep »

Friendly helpful staff with one of the quickest check ins I've ever had ! Great nights sleep .

AccorHotels certified review
Paul Couples - 16/07/2017
« A good hotel ruined by .a totally unacceptable, expensive breakfast. »

Good location and price. Avoid the breakfast at all costs unless you like yellow grey watery scrambled egg. Whatever you do don't ask for a fried egg, they don't go them! Go eat at the nearby shopping centre.

AccorHotels certified review
Snjones Couples - 15/07/2017
« Satisfied »

Arrived after 9pm to be advised that reservation could not be found and hotel was full. Reservation made through Accor hotels central reservations website. Louise on reception, who had only been there for four days, did a wonderful job in resolving the situation and finding a room for the night. Rooms was clean and comfortable. Staff friendly and helpful.

AccorHotels certified review
Ross Solo - 15/07/2017

Pleasent and friendly staff Room well presented Breakfast always good

AccorHotels certified review
D. T. Couples - 15/07/2017
« Disappointing »

Immediately we unpacked we noticed there were only 3 pillows between us, one hand towel, 2 teabags and 2 sugars. We do not drink coffee. No one answered the phone when I rang Reception. Consequently I had to go down to Reception to ask for the extras above. In the morning at breakfast there was no marmalade, and when I asked it was produced from a jar in the, cupboard with the comment that it was in 'reserved'. Obviously your super heroes did not perform to ou satisfaction, and consequently felt a full refund should be given as you so proudly advertise in your brochure. We paid £146 for bed. & breakfast for one night. I would like to add that we stayed at three Premier Inns on this trip which did not cost as much, and the service was better.

AccorHotels certified review
Trisha Friends - 14/07/2017
« Good overall stay »

Room was small and a little cramped. Aircon really struggled to make room cooler. Very clean and all the staff were very friendly and helpful. Breakfast was included and I would definitively not have been happy if I had paid extra for it. Very basic and awful fatty streaky bacon

AccorHotels certified review
Mr S. S. Couples - 13/07/2017

It was ok

AccorHotels certified review
Cal Couples - 13/07/2017
« Cal »

Short. Arrived at 11pm and received a friendly welcome. If it wasn't for an issue with activating the room card then Check in would have been quite and painless after checking in online. The room was clean and tidy and the mattress was comfortable. A couple of things spoilt the experience for us though: The cooling unit didn't work despite the external temperature being above 20 Cegrees C. To try and reduce the room temperature down from 27 degrees C we opened the window, however, the noise (drunken people yelling and screaming) until 4:30 am meant we received very little sleep. Also, a choice of pillows would have been welcome. The pillows we had were very hard and there was only one each.

AccorHotels certified review
Anonymous Solo - 12/07/2017
« Not your usual standard »

I often stay in this hotel. This visit all the staff wore red T-shirts, not a suit in sight as previous, not the normal professional standard. All staff ( a couple were being seen to in front of me) were on our side of the counter with hand held cadgets checking us in. I kept expecting someone to say the computers were down. I normally attend the theatre in the evening, this visit I did not. I was looking forward to a relaxing evening when there was knocking on my door. As no one spoke I thought I may have misheard or some one did it on passing. I felt if it were a member of staff they would have addressed me by name while stating who they were. A short while later there was violent banging on my door, some one was trying to beat the door down! Bang went my relaxing evening! No way was I going to open the door! I should have rang the reception at this stage but didnt, I got dressed again quickly, feeling quite vulnerable. A short time later there was another banging, not so violent, I did ask who was it was and did look through the viewer in the door, no one answered and I did not see anyone. I did call reception this time. She said she would look at the cameras. A while later I heard the banging on another door. As I felt vulnerable, I found it hard to settle and sleep. Not helped with the pillow being too hard and too fat resulting in an uncomfortable night and neck ache. I did not hear back from reception. Next morning I asked reception if anything was seen last night, he said he did not know anything about it, no one had handed anything over. He didnt enquire about my experience, he didnt say he would look into it, he didnt appologise, he didnt seem bothered. I did not feel my disturbed and fretfull evening was an issue. This visit has not been a good experience at all.

AccorHotels certified review
Philippa Solo - 12/07/2017
« Good experience »

Comfortable room. Friendly helpful staff.

AccorHotels certified review
Jeremy C. Families - 11/07/2017
« The room was pleasant but too warm and the air con didn’t seem to make a difference.  »

It was fine for the price but as mentioned the room was too warm.

AccorHotels certified review
Susan Business - 10/07/2017
« Problems at reception  »

I used to stay regularly at this hotel as it is v convenient for me. On three recent occasions I have had muddles over bookings or instructions at the reception desk. Probably due to weak training, language difficulties and low staffing levels.

AccorHotels certified review
Wayne C. Couples - 10/07/2017
« mr »

A towel was dirty unknown untill it was needed. The breakfast overall wasn't to great sausages were burnt and bacon was too. Also to here someone outside having sex during the night was nasty!

AccorHotels certified review
Matt S. Couples - 10/07/2017
« Mr »

A truly awful experience!

AccorHotels certified review
Anonymous Couples - 10/07/2017
« Appalling for the disabled »

For a disabled double room this was atrocious Reception staff tried to help but we're unable to.

AccorHotels certified review
Lynn Friends - 10/07/2017
« Lynn »

Room clean but very hot, even when we used cooling system, still uncomfortable. Also very noisy outside with wheel spinning vehicles.

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