Hotel - Mercure Paris Val de Fontenay Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Val de Fontenay Hotel

Our hotels AccorHotels
4.0/5 195 reviews
All hotels in Fontenay sous bois
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Shoe shine machine
  • Gift shop/newspaper shop

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 / 24:00
    • Opening hours : Week-end 06:30 / 14:00 - 19:00/24:00

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 133 rooms
  • 112 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 22 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,664 reviews

Our guest reviews for Mercure Paris Val de Fontenay Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 195 reviews
AccorHotels certified review
Prem Business - 05/03/2018
« Comfortable stay »

Stayed for 1 night at this hotel. Room was spacious and very clean and bed was very comfortable. Staffs at reception were very friendly and helpful. Hotel is very close to train station and approx 20 mins from Gare du Nord. Will stay here again during my next visit to Paris

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prem, We hope to welcome you very soon for your next stay. Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
N'djamo A. A. Solo - 03/03/2018

Conviviale et familiale

AccorHotels certified review
Anonymous Business - 01/03/2018

Very nice, special room (La mode)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricarda L., We very much appreciate your comments regarding your stay at the Mercure Paris Val de Fontenay and our special "girly" room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli General manager h1…

AccorHotels certified review
Eileen S. Business - 19/02/2018
« Okay as my sleep was not optimal »

Your room was fine and as expected for the price. However, the bed was too hard and pillows lumpy. I had asked for some better pillows when I booked the room. So the experience was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Val de Fontenay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our bed has been changed recently...that is perhaps the reason it was too hard for you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
Lars A. Families - 19/02/2018
« Below average. »

We have stayed a lot of times at Accor Hotels. This four star Mercure hotel does not have same service level and same quality as other four star Hotels at Accor Hotels. We have booked a Family room with bathtub for the kids. Unfortunately Thers was no bathtub in our room, and the personal did nothing to help us. The aircondition was not working, and therefore the temperature was way too high in our room. My wife was celebrating birthday during our stay, and I kindly askes if the hotel could make af Little surprise for her in our room. The short answer from the personal was "NO!". Last year at Accor Hotel i Berlin, a birthday surprise was just a normal service from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We thank you for taking time to give us your feedback regarding your recent stay at the Mercure Paris Val de Fontenay. We are truly sorry that your expectations were not fulfilled. At Mercure hotels, the guest’s satisfaction is our priority and we value your opinion. We insure you that significative actions will be setting up to improve the quality of services mentioned. Once again, we thank you for your review and hope to welcome you and your family in the future. Warm regards, Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
Giuseppe Business - 16/02/2018
« Superb stay »

Everything you need when travelling. Excellent staff and restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giuseppe Antonio Pungitore, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
Vinay Business - 07/02/2018
« Good »

Good Experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the kind review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jérôme Girelli Directeur /General manager h1…

TripAdvisor review
Business - 27/01/2018
« Welcoming and friendly staff, convenient location, good restaurant »

I am regularly staying at this hotel which is conveniently located at the crossing of 2 major RER lines offering direct connections to lot of major places in and around Paris. Never had any issue, the staff is very friendly and always trying to go the extra (s)mile, an attitude that is often lacking in the Paris region. I also recommend the Restaurant which is often packed for lunch and quieter in the evening.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Amaury ! and we hope to see you soon :-)

AccorHotels certified review
Steven Families - 08/01/2018
« Very pleasant stay »

Stayed in the suite for a family of 4. Room was clean, well maintained, with good amenities. Very well prepared for our arrival - overall very satisfied. Staff very helpful and friendly, hotel in excellent condition Only a few improvements suggested: - Allow guests to open main hotel door with their room card, instead of waiting for reception to open - restaurant was closed during festive season, we may have used it otherwise - parking space can be a problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you indeed for your very constructive remarks that we will use to improve our quality of service. We wish you all the best for 2018! Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
Alf Business - 25/11/2017
« Mr »

Satisfied with my staying. I had however used your web page to do an advanced check-in and checkout and I provided my card details so that the final invoice could be sent to me by email. I was told during checkout that this information was not available and I paid when I was leaving. It is disturbing to me that I leave card information with the hotel in which the hotel does not have control of where the information is.

AccorHotels certified review
Anonymous Business - 19/10/2017
« I've stayed at your hotel before and I will repeat if in the area »

I like the proximity to the RER and to the client I work with

AccorHotels certified review
Tony Business - 19/10/2017

Fairly basic but comfortable enough and decent value for money by Paris standards. Its not very central but very convenient by foot to Les Dunes and Val de Fontenay metro is right next door so fairly quick and easy to get into the centre of Paris. Staff could be a bit friendlier...

AccorHotels certified review
Denis G. Business - 15/10/2017
« Poor room service experience »

I am staying very often at the Mercure in Val de Fontenay. I usually order room service. I ordered an omelette with fries and salad on Wednesday night this week. The salad was absent from the plate, the fries were soft and the omelette was disgusting. Probably cooked in advance, very oily, I had 2 little pieces and left the rest. I just ate the soft fries because I was hangry but that's it. This meal was not worthy of a 4* hotel or even of a 2* hotel. You can feel that the person cooking didn't want to make the client happy or put any heart into the cooking. That's a real shame. A few other mistakes have been done during my stay but I am usually very forgiving when good heart is used. annoying as well was the fact that the bed was not well done. Shits were not flat inside and not tense at all making it not really comfortable. I opened the bed completely to show it when I left on the first morning but nothing changed really. It is as if sheets were too small. I was wondering is people in charge of room cleaning have a checklist or not. I had no more form to ask for breakfast in the room and had to call reception. This time, the experience was not great unfortunately. The team is still very kind and helpful and I feel welcome every time.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr G., Je rentre de repos et viens de prendre connaissance de votre avis laissé suite à votre dernier séjour. Je suis navrée et sincèrement désolée que nous n’ayons su satisfaire vos demandes les plus basiques. Une action corrective va bien sûr être entreprise dans les services concernés. Je tenais à vous adresser ce mail afin de vous informer que je comprends parfaitement votre lassitude et, que je me tiens à votre entière disposition pour échanger par mail ou lors de votre prochain séjour....et toujours au plaisir de vous accueillir. Je vous souhaite une excellente journée. Christelle Kueno Chef de réception. et Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
Mary Business - 09/10/2017
« Excellent welcome and service »

The service and attention shown by the staff from check-in to check out was excellent. My room service meal was delicious and I enjoyed a good night of sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
Denis G. Business - 16/09/2017
« A good night rest »

The team at the Mercure in Fontenay sous Bois is really friendly and cares about clients. The room is clean and spacious. You can benefit from room service and breakfast served in your bedroom if you don't want to see anyone after your day out. A good address close to Paris by public transports.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denis Gorce-Bourge, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
Bryan C. Business - 06/09/2017
« A nice hotel that I have stayed at several times. »

Nice comfortable hotel. Front desk staff is excellent, friendly and very helpful. Housekeeping staff is top notch. The hotel is conveniently located near my work and also right next to bus and train stations for easy travel into the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear bryan c., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
Karlena B. Families - 18/08/2017
« Staff working on the bar were excellent and extremely helpful. »

The hotel was clean, welcoming and better than expected. It offered value for money and the bathroom in our room was very clean. The staff working at breakfast were helpful and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karlena B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
Anonymous Business - 16/08/2017
« ok »

OK, was in the office next door so very convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frode G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
Kiyotaka N. Couples - 30/07/2017
« Great kindness »

I booked two night stay separately, so the room was different originally. However kind receptionist changed the room for second day as it for first day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maiko N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Girelli Directeur /General manager h1…

AccorHotels certified review
C. Business - 29/06/2017
« SATISFAIT »

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