Novotel Brugge Centrum Hotel 3 stars

We thoroughly enjoyed our stay at the Novotel Centrum Bruges. The staff were so friendly and helpful in particular Francis and Talia. Room was very comfortable and the location is perfect for getting around.

Comfortable and relaxing stay , good breakfast facilities, very friendly staff and quiet bar facilities

amazing … no issues … exactly what it says on the box

The staff were helpful, the bed was comfortable, the room was clean, but the bathroom was not good. The water pressure in the shower was so slight that it took forever to wash my hair, the pressure was so bad that if you turned the shower head the other way up the water did not clear the head by 2cm. That was my only problem with the hotel, the rest was exactly as expected or better for a three star hotel.

Our room was comfortable and we were made to feel welcome. Initially, we had a big problem gaining access to the hotel. This was because Katelijenestraat was closed to traffic. We followed omleiding signs which disappeared very quickly. We were hopelessly lost. Eventually, when we gained access to Katelijnestraat again, the entrance to the Car Park was completely blocked by a large construction lorry for a further 30 minutes. We were very stressed. This nightmare lasted for more than 60 minutes.

From the minute we walked through the doors the staff were welcoming and very helpful

Very clean and pleasant hotel. The bar could do with a makeover and modernization with maybe the introduction of bar snacks in the evening for those visitors who wish to put their feet up after a long day exploring the city. Staff very friendly and helpful. Breakfast was excellent and exceptional value!!

Nice, clean room. Very pleasant personnel. Good breakfast.

We always enjoy staying at this hotel However on this occasion the service was adequate rather than its normal good. Despite staying here several times and being a Gold member the receptionist went through her “ Is this your first time in Brugge?” Speech when a simple look at the system would have told her that we have stayed at the Novotel often. We had tried to extend our one night to two nights. Unfortunately the hotel was fully booked and we had to move across to the Ibis for our second night. All the onus was placed on us to check several times if there had been a cancellation which would have enabled us to stay at the Novotel a second night. No ownership was taken by the reception staff. Disappointing. Service at the bar is always disappointing. There is always a long wait for someone to attend the bar and serve during the afternoon period.

We found the hotel and facilities excellent. It was central yet very quiet. Also very child friendly. The staff are all great.The breakfast was lovely. Will definitely stay again when in Bruges.

This hotel is in a fantastic location. It was really family friendly with our little boy being given a gift at check in, the rooms have plenty of space, a cot had been prepared for him, there was appropriate food and facilities at breakfast and there were also areas for him to play. Staff were really friendly and helpful as well. The rooms could benefit from a little modernisation.

I will summarize by saying I hoped I had made reservations at the Ibis across the square instead. Novotel is supposed to be a superior experience, but given this hotel's facilities and state of repair, it wasn't.

We were only staying in Bruges for one night so the Novotel was ideal because it’s so close to all the main sights. The reception staff were very friendly and helpful. Our room on the ground floor was very comfortable with a good sized bathroom and everything was very clean.

We all had a fab time,everyone we spoke to,be it reception,bar or cleaning staff everybody was helpful in assisting us .

Staff, room and public facilities generally good. No water on this trip - is that a new policy or just overlooked. If policy, please be careful as the water, kettle and refrigerator are differentiators in staying with you. Breakfast is as usual a lottery but why make the bowls for fruit salad so small ? It just looks mean. The eggs weren't so good this visit. The scrambled egg was solid and the boiled eggs managed (as too many cooked in too little water) to have parts of egg overcooked, other parts uncooked and raw wet. A bit more care here please !