Novotel Brugge Centrum Hotel

Clean room, great service, excellent food in restaurant, fair prices. The only negative item I observed were your extremely high prices for laundry services. Once I figured out that my two dozen items of laundry (not dry cleaning!) would have cost me 130 Euros, I went to a nearby self-service coin laundry and got it done for 12 Euros. Even though my company would have paid for your laundry service, I could not approve of it.

Very nice stay, right down town. Good value.

The bed in my hotel room had bed bugs. The only thing they did was move me from room to room without compensating me in any way.

my overall experience was good. The hotel met my expectations of course it would have been better in other ways but yo get what you pay for. the hotel rate was reasonable for the quality of breakfast and lunch that we had for the 5 day stay. I would definitely come back to your hotel.

I liked the meeting rooms and break food/drinks. The internet speed was very good and caused no issues all week.

Rome good. Reception staff very helpful. Staff at breakfast did not top up food - more interested in feeding themselves

I was very pleased by the big room, which was very clean and the bed very comfortable. The breakfast has a big variety of food and snacks, while the employees were always smiling and willing to help you.

Breakfast cold

good experience, thanks for the water, overall comfortable. Only thing I dislike is that the price was too high. 200 euros (159 euros per room plus 20 x 2 for the breakfast ) is unreasonable for 1 night on Saturday . If I would have travelled for my company , this rate would have been largely out of my company policy and I could not stay at your hotel.

Great location with friendly, skilled staff. Larger size hotel and with plenty of customers demanding staff time.

Overall, our experience was great. Fantastic staff, flexible when we arrived a little early. We already knew the location, which is partly why we booked, so close to the centre. The rooms were spacious and clean, a good outlook over the pool and gardens. Our only complaint was with the breakfast, for which we arrived an hour and a half before it was set to close. The restaurant was dirty with food left on tables, chairs and floors. Finding cutlery seemed to be an issue for customers and staff. Of three coffee machines, only one was working if you didn't mind a cappuccino without milk. What cooked food that was left was cold, though pastries were plentiful. Would definitely stay again, though we might pop out for breakfast.

The location of the hotel is excellent. Our room was very comfortable and quiet. The staff were very friendly and helpful. The only disappointment was the coffee at breakfast - there seemed to be a problem with both the coffee machines. Otherwise, we were delighted with our stay.

The room was to a good standard comfortable and spacious. The hours for the outdoor pool weren't great I would have liked early morning access. The shower was difficult to use.

The staff were brilliant. They made the rating a 10.

Good location, nicely appointed and very helpful staff