Hotel - Mercure Hotel Amsterdam Centre Canal District
Mercure Hotel Mercure Hotel

Mercure Hotel Amsterdam Centre Canal District

4.0/5 819 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Private outdoor parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Well-being
    • Sauna
    • Solarium
  • Beach and water sports
    • Pedal boat (Paying)
    • Rowing (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Payments can only be done by credit or debit card (debit card only at check-in). We do not allow cash payments.

Hotel location

Our rooms

Choose the room that meets your requirements from the room categories on offer. Select from our range of comfortable Standard rooms with a view out over the traditional Amsterdam houses.

  • 93 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,730 reviews

Our guest reviews for Mercure Hotel Amsterdam Centre Canal District

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 819 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 16/02/2019 AccorHotels certified review
« Great time and the hotel staff and general facilities were brilliant »

Very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

D M. Business - 13/02/2019 AccorHotels certified review
« Good location »

The room was very hot, with the radiator turned off and the air conditioning on full it was still very warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Anonymous Couples - 13/02/2019 AccorHotels certified review
« Good Location »

Good Location, Nice design, Very good Breakfast, Staff could be much more friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Frans Couples - 12/02/2019 AccorHotels certified review
« A hidden gem in Amsterdam. »

Lovely place, top location and a friendly,dedicated staff. At arrival we found a little present for my wife's birthday in the room. Thank you guys for an unforgettable stay! See you next time.

Our hotel has responded to the review
Our hotel has responded to the review

Beste heer W., Wij stellen uw opmerkingen over uw verblijf in Mercure Hotel Amsterdam Centre Canal District erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Fijn om te horen dat het cadeautje gewaardeerd werd. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Met vriendelijke groet, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Cameron G. Friends - 12/02/2019 AccorHotels certified review
« Great! »

A pleasant experience! I have nothing bad to say about the hotel apart from 1)the lack of hangars 2)the size of the bathroom. The cleanliness of the hotel and rooms were both great, the service was great and the receptionist was happy to answer any queries we had and was quick to sort out our lack of hangars! Overall a great experience for a short stay in Amsterdam:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Philip H. Business - 06/02/2019 AccorHotels certified review
« Nice hotel, clean with friendly, helpful and attentive staff. »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Claes L. Business - 06/02/2019 AccorHotels certified review
« Noisy room »

The room I got was very noisy. below the door there was a wide gap into the corridor, so I could hear everyone passing by. Also light came in, which destroyed my night sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam Centre Canal District. Our sincere apologies for the noise disturbance during your stay with us this is of course not what you can expect from us. Regarding the miscommunication of the breakfast we will make sure this will not happen again in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Irene S. Business - 06/02/2019 AccorHotels certified review
« It was perfect »

It was a very nice Hotel, very clean with great variety in breakfast and polite staff. Its location was perfect for the purpose of my visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Irene, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Leonardo D. Families - 06/02/2019 AccorHotels certified review
« Very good experience at Mercure Canal District Amsterdam »

We had an upgrade at our arrival, getting a better and really comfortable room, also with minibar for free (ok, just soda and water inside it, but is was nice anyway). Very kind staff, always helpful. The hotel location is great. Small notes: no ramp or elevator for the hotel lobby (may be a problem for heavy luggages), the heater is behind the curtains, preventing the room to be actually heated, and the shower space is really tiny.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Eduard A. Business - 28/01/2019 AccorHotels certified review
« Too expensive for the appalling quality of the room »

Upon checking in on Saturday at Mercure Centre Amsterdam I was given room 321 - a minuscule room where the radiator was not working at all. I had brought this up with the receptionist and was moved to room 324 - a fairly sized room but with so many problems. Upon moving in the room, the radiator was not working (again) and the windows were covered in condensation as the right window was broken and couldn’t be shut properly. I had asked the reception for maintenance to come fix the radiator but I was informed that couldn’t be done until Monday as maintenance doesn’t work over the weekend. As I couldn’t sleep in a room without heating, I had used a knife to bleed the radiator which started working again. I had to leave the windows open for a few hours for the humidity to lower but after that it was acceptable. The walls in the room and in the bathroom are extremely damaged (scratched, white paint turning brown, etc) and many of the steel furnishing in the bathroom were rusted, as the extractor fan above the shower was not working and all the steam from the shower would get trapped in the bathroom and bedroom. Moreover, the hair drier in the bathroom was extremely old and when used sparks appeared inside of it. Fearing I would get electrocuted I had stopped using drier and waited for my hair to air dry. At this moment I would like to point out how cold Amsterdam was during my stay, snow falling on my departure day. Moving on, the bed sheets were stained and on Monday, the day I checked out, upon returning to the room to get ready for my departure I realised housekeeping came into the room and decided to leave without doing anything. The bed wasn’t done, the dusting cloth was left on the table, the towels weren’t changed and the 2 bars of soap were taken from the bathroom. Moreover, the bag chute in the bathroom wasn’t refilled and I had just one sanitary bag at my disposal through out my stay. I don’t believe the room price was fair considering all the above mentioned problems, as well as myself having to be the one to have to fix them (radiator, buying soap from outside, air drying my hair, etc etc.). I have now returned to the UK with a cold and it is all because of how substandard the room at Mercure was. Considering the standards Accorr usually sets for its hotels, I find it appalling that a boutique hotel such as Mercure Amsterdam Centre had so many problems. I believe it would be fair to receive half of the price of the room for my stay back and should there be anything else required please let me know. I have taken photographic evidence of all the issues with room and if necessary will forward that to you. Looking forward to your answer. Eduard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam Centre Canal District. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and offer you a complimentary room night for your next stay in Amsterdam. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Kate Couples - 28/01/2019 AccorHotels certified review
« A lovely hotel with exceptional staff »

The lady on reception when we arrived (22.30, 25.1.19) was absolutely fantastic - very professional and kind, so helpful and knowledgeable about Amsterdam and local food and drink specialities. She made us feel like special guests and very welcome. It really set the tone for a wonderful weekend. The bar was very nice too with a good selection of local food and drink and again, a very helpful, nice waiter. The room was beautiful although the fan in the bathroom did not seem to be working. Breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Alyssa Families - 28/01/2019 AccorHotels certified review
« Fantastic! »

The hotel is clean , the staff is friendly and the location is awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Nick Families - 28/01/2019 AccorHotels certified review
« Super Hotel »

Excellent hotel. Great location. Staff very welcoming and helpful. Clean comfortable room with all the facilities you would expect. Great choice at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Anonymous Business - 28/01/2019 AccorHotels certified review
« Not great but served the purpose »

The first room I was showed to looked like an attic closet and the window didn’t close. The second room (in which I stayed) was also cold despite my setting the heating to maximum level (which made it incredibly noisy) and had no extra blankets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam Centre Canal District. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Anonymous Couples - 26/01/2019 AccorHotels certified review
« very good with welcoming staff. »

The welcome was good. The reception staff were very helpful and gave very useful. information for visiting the city and also for getting back to the airport. We had not known that there would be no trains running to the airport that day. Breakfast was good and the room very clean and well kept.

Our hotel has responded to the review
Our hotel has responded to the review

Goodafternoon, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Rosanna C. Friends - 19/01/2019 AccorHotels certified review
« Great staff and great food »

All the staff were very friendly and helpful and the breakfast was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. c., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Andrew Friends - 18/01/2019 AccorHotels certified review

Happy with room, disappointed that my express machine was missing. Room 220

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andrew, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. Our sincere apologies that the room you had booked was missing the Nespresso machine. Please rest assured that this won't happen again. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Miriam H. Couples - 16/01/2019 AccorHotels certified review
« A lovely hotel »

A very welcoming, friendly place to stay. The spacious room was well heated with a very comfortable bed and pillows. The shower worked well. We would have liked more storage space and a row of hooks on the wall of the entrance would have been useful. The breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

P B. Couples - 12/01/2019 AccorHotels certified review
« Lovely staff »

Stayed here 4-5 times now but it was the first time we had to complain off banging in our room it was the pipes of the heating. We got offered another room but had the same problem there to. On our last night we had young lads screaming up and down the corridors after 12 pm so we couldn’t sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam Centre Canal District. I am sorry that your experience did not meet your expectations; also because you stayed with us for several times already. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please contact us directly when you are thinking about another visit to Amsterdam so we can see what we can do for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

Jo Couples - 12/01/2019 AccorHotels certified review
« A good hotel in an excellent location »

I've stayed at this hotel a number of times. It's on a pretty, quiet street and has everything you could want for a short stay. It is looking a little in need of a make-over - the bathroom, in particular, looked a bit tired, and I didn't like the new arrangement of having paper cups, not china mugs, in the room. The staff are always very sweet and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Jo, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam Centre Canal District. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis A. Windt, General Manager Mercure Amsterdam Centre Canal District

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