Hotel - Novotel Bangkok on Siam Square
Novotel Hotel Novotel Hotel

Novotel Bangkok on Siam Square Hotel

4.0/5 4,515 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DON MUANG AIRPORT (Paying)
    • SUVARNABHUMI BKK (Paying)
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
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Hotel location

Our rooms

Our 426 rooms and suites are designed for both business and leisure. With room types that range from standard to suites, we have rooms fitting for everyone. Each room highlights a flat screen TV, mini-bar, complimentary WIFI and in-room safe.The Executive Room treats you like a VIP. Located on the 16th or 17th floor, it includes access to the Premier Lounge serving breakfast & evening cocktails, complimentary Internet, boardroom use. Sleeps up to 2 adults.

  • 426 rooms
  • 267 non-smoking rooms
  • 13 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • TV with on-screen billing info
    • Direct dial telephone
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 9,435 reviews

Our guest reviews for Novotel Bangkok on Siam Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,515 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 18/07/2018 TripAdvisor review
« Overall good, but rooms in need of a facelift »

We have been staying at Novotel Siam several times during the years. The location is top notch and the pool is great (even though it was closed for a couple of days without prior notice). The rooms are in need of a facelift, starting to get outdated and a bit shabby. The personel is always very nice and the service is great, as the breakfast and overall experience. It is though a quite expensive hotel and you can expect a bit more concerning the standard of the room.

Brian L. (. I. Couples - 15/07/2018 AccorHotels certified review
« Excellent Hotel I would highly recommend. »

Excellent service staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian L., We sincerely appreciate your feedback and for taking the time to post your review. I am pleased that you enjoyed your overall stay with us and satisfied with the helpful service. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. Once again, thank you very much for your lovely review and for highly recommending us. We do hope we will have the opportunity to welcome you back for another stay. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Tommy W. Families - 14/07/2018 AccorHotels certified review
« Great Hotel and great location »

The stay is excellent. The room that we are staying is not fully renovated as it is missing working table. The receptionist need to inform us for this condition. The breakfast is good. However the restaurant need some renovation. The food need to be clearly marked whether i t contain pork or not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tommy W., Thank you for taking the time to tell us about your experience at Novotel Bangkok on Siam Square. I am delighted to hear that you enjoyed the hotel location and the breakfast. However, I do apologize for any inconvenience you experience regards the missing working table and the unclearly marked signage. I have passed your comments to Director of Rooms and Restaurant Manager for information and action. Once again, thank you for taking your time to share your thoughts with us. We hope the recent incident did not mar your overall impression of Novotel Bangkok on Siam Square and do look forward to welcoming you back on your visit to Bangkok. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Brian P. Couples - 14/07/2018 AccorHotels certified review
« Once again a world class stay - Novotel Siam Square is our second home - World class staff :-) simply the best »

We have a wonderful stay. All staff are so warmhearted and make us feel so welcome. They make us fill at home. And yes Novotel Siam Square is our second home. Novotel groups - you have a great staff, please take care of them. Limosine service THUMPS UP, Check in front disk - all are so warmhearted THUMPS UP, Room service THUMPS UP, The SPA Professional THUMPS UP, The restaurant - the best beef ever THUMPS UP, The area in front of the lobby, it is so succesful with to very good singers THUMPS UP, Check out handling very quick and profesionel and so warmhearted THUMPS UP So in all comments KEEP UP THE GOOD WORK we love to stay in Novotel Siam Square. We know the have a 5 star rateing in the hotel businnes, if it was up to us we rate the hotel 10 stars. 100 procent see you all again in next june 2019. Best regards from Punpen and Brian P. room 1709 stay from 9/7 to 11/7 2018

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian P., Thank you so much for your lovely review. We are so happy to hear that you had a great stay with us. We are very pleased to know that our staff took great care of you and that you loved everything that we are here at Novotel Bangkok at Siam Square. We cannot thank you enough for all your kind compliments for our facilities and hospitality. We do look forward to welcoming you back again for more pampering on June 2019. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

V. Q. B. Business - 14/07/2018 AccorHotels certified review
« Excellent »

Quick check-in, nice lobby and friendly & helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear V. Quoc B., We sincerely appreciate your feedback and for taking the time to post your review. I am glad to learn that you satisfied with the quick check-in, the lobby, the friendly and helpful service. Your kind feedback will be share with our team member. I believe your feedback will encourage our team for always to exceed our guest satisfactions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Vicki Friends - 14/07/2018 AccorHotels certified review
« Very good accommodation and excellent service »

The hotel is very convenient - close to restaurants, shops and train. The staff is knowledgable and friendly. The room is comfortable with nice medium firm bed and soft sheets. The lobby is fun and big with a quick breakfast pick up. The International buffet had many delicious choices. Greatly recommend this hotel if you're in Bangkok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki, We sincerely appreciate your feedback and for taking the time to post your review. We are pleased to learn that you enjoyed your stay with us and that you liked so many aspects of our hotel ranging from our convenient location, the service friendliness, the comfortable room with amenities and the buffet breakfast. We cannot thank you enough for all your kind compliments for our facilities and hospitality. Once again, thank you very much for your lovely review and for highly recommending us. We do hope we will have the opportunity to welcome you back for another stay. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

30…6854 Business - 13/07/2018 AccorHotels certified review
« Missing Points and Nights »

Reservation number: GLGSKFDX is 2 rooms 2 nights each. You guys only credit 1 room on my Accor Acct Transaction number: GLGSKFDX_03…1361PP

Melissa L. Couples - 13/07/2018 AccorHotels certified review
« Hotel stay »

We got a free upgrade after they notify us that the room air-con not working well.. what a wonderful service.best location, staff service is good too.if they could add more variety to their breakfast menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa L., We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to hear that you satisfied with the service, and the location. Your positive comments will only motivate us in delighting all our guests further. However, I do apologize for any inconvenience you encountered regards the air condition in previous room which I have raised this matter to Engineer Manager to rectify the issue. Moreover, I have passed your comment to Executive Chef making improvement on its variety on the breakfast menu. Melissa, thank you for taking your time to share your thoughts with us. We hope that you will give us another chance to provide a more positive experience and look forward to welcoming you back. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Lars S. Families - 12/07/2018 AccorHotels certified review
« Good »

Good serviceå

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lars S., We appreciate you taking the time to give us the rating of our hotel. I am glad to hear that you satisfied with the service provided by staff. It is always encouraging to learn that our guests are pleased as it is what we strive for every day. Thank you once again for your kind word and we hope to be welcoming you back again. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Philippe Couples - 12/07/2018 AccorHotels certified review
« convienenet »

Check-in perfect, room ok, air condition extremely loud, good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe, We are much thankful for your support and candid feedback following your stay with us. I am glad to know that you liked the convenient location and that also satisfied with the check-in. However, I am sorry to learn that you had the unpleasant experience regards the noise disturbance from air condition. I would appreciate if you could email us your room number and the date of stay so that we address the issue immediately. Once again, thank you for your stay and your valuable feedback. We hope you will give us another chance to accommodate your next stay in Bangkok and we once again apologize that you had a less than pleasant experience on your most recent visit. Warm regards, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Martin A. Families - 11/07/2018 AccorHotels certified review
« Fantastic place to stay in the center of Bangkok »

Very grateful to the front desk for making me feel so welcome when I arrived - and for helping guide my wife and daughter when they arrived a few hours later. Room was clean and we felt well provided for. The various food options downstairs (and the table-top interactive kids games) were also excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin A, Thank you for sparing your time to share your experience with us. I am delighted to hear that you have enjoyed your stay and our welcome had such a fantastic effect on your experience. Your kind feedback will be share with our team member. I believe your feedback will encourage our team for always to exceed our guest satisfactions. Once again, thank you very much for the wonderful review. We do hope we will have the opportunity to welcome you back for another stay. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Riva Friends - 11/07/2018 AccorHotels certified review
« Improvement »

I realised the Housekeeping didn’t change the bathroom mat because the stain on the dirty tower was still there after 2 days. When I checked in on the first day I saw a few strand of hair in the bathroom, on the last day before I check out it was still there. I believe there are room for improvement. The rooms feel kinda old too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riva, We are much thankful for your support and candid feedback following your stay with us. I am sorry to hear that you were not fully satisfied with your stay. Please allow me to express my sincere apologies for any service lapses in the areas mentioned. The housekeeping team will be briefed to pay more attention to the details to ensure that this do not re-occur. Once again, thank you for sharing your feedback. We hope you will give us another chance to accommodate your next stay in Bangkok and we once again apologize that you had a less than pleasant experience on your most recent visit. Warm regards, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Sandi Business - 11/07/2018 AccorHotels certified review
« Great stay »

Really friendly people, great facilities, very central location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandi, Thank you very much for sparing some of your time to share your comments with us. I am glad to hear that you had the great stay, and that satisfied with the friendly service, the facilities and the central location. Your positive comments will only motivate us in delighting all our guests further. Thanks again for your encouragement and we look forward to welcoming you again soon. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Anonymous Couples - 11/07/2018 AccorHotels certified review
« good experience »

free upgrade, clean and tidy。 good food of room service. good service in the reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Value Guest, We are much thankful for your support and candid feedback following your stay with us. I am glad to hear your stay was good and that you also satisfied with the service provided by receptionist, the cleanliness, the tidiness, the food from room service. I have relayed your kudos to the service team and they truly appreciated you sharing your experience. There's nothing more valuable than guest feedback. Once again, thank you very much for your review. We do hope we will have the opportunity to welcome you back for another stay. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Lili Friends - 10/07/2018 AccorHotels certified review
« Excellent and convenient location. Value for money. Will come back again »

Awesome location. Outdated but functional and clean rooms. Will always come back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lili, Thank you very much for sparing some of your time to share your comments with us. I am delighted to hear that you liked the hotel location and found the value for money. It is always encouraging to learn that our guests are satisfied as it is what we strive for every day. However, I do apologize for any dissatisfaction regards the outdated room. You will be pleased to know that we recently completed our room renovations and have added several thoughtful touches to the rooms, very glad that you appreciated them and the new look and feel of the new rooms. Once again, thank you for taking your time to share your thoughts with us. We are truly humbled knowing that you will choose us again during your next visit to Bangkok and will look forward to welcoming you back very soon. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Jake Couples - 10/07/2018 AccorHotels certified review
« Great location and service. »

Been staying here for the past few trips, always happy with the service and room. But this time stayed in their older rooms instead of the newer ones and didn't like the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jake, Thank you for sharing a review but more over for your continued loyalty to our hotel. I am delighted to hear that you always satisfied with our service and the room. However, I do apologize for any dissatisfaction regards the old room and the breakfast. I have shared your comments to Front Office Manager and Executive Chef for further attention and improvements. Once again, we thank you for taking the time to share with us the feedback, which we truly value, and look forward to welcoming you back to experience the great service the team can offer. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

N. Families - 10/07/2018 AccorHotels certified review
« Very good »

We really appreciated that Novotel upgradet our room and the staff did a very good job with the welcoming and preprations for the room. This was our 3/4 fourth time at Novotel Siam Square and we always enjoy our stay here. And it was really nice to see that the hotel did appreciate our loyalty. F. example we use to stay at Hilton in Hua Hin and we have never experienced that they have appreciate our loyalty - Novotel got a big plus now and we will consider to stay at novotel next time in Hua Hin. So thanks for everything and see you next time we are in Bangkok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N., We sincerely appreciate your feedback and for taking the time to post your review. Your feedback is what motivates us to keep doing our best at all times to fulfill all of our guest’s expectations. Thanks again for your encouragement and we look forward to welcoming you again soon. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

M. Families - 09/07/2018 AccorHotels certified review
« cozy »

Coorpertative

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for taking the time to share your feedback. I am delighted to learn that overall experience met your satisfaction. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you back again and again to the Novotel Bangkok on Siam Square on future occasions. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Siuri Families - 09/07/2018 AccorHotels certified review
« Check in counter experiences and hospitality experiences »

I have to wait 30mins for check in as one of the reception told me the Novotel Siam at that time dont have one person dedicated for Le Club member, I was trying to make her understand that when we were at Shanghai, Lombok, Hongkong,Zurich and others, using my husband Le Club they (receptions) was provide and serve us very differently. The weird things, she was explained to me as because of the budget issue of head account. But i am very patient to told her that i brought two kids with us then they are hungry for dinner time, why we have to wait longer than non Le Club members? She was not give me solution even snacks,just let me wait for a couple mins again. The second things, the person who serve us was a different girl for check in. She was really in the rush condition, suddenly walk so fast leave me walk alone, then i have to find another special room for check in counter area without any hospitality manner. Luckliy i found the sticker of the le club easily. Then,the second day we stay: In the morning, when i am trying to ask the one of your staff how to allign to Siam Paragon, It seems i am not at Accor anymore??..He was very impatient from the way he explains the way go to mall. He was speaking with wave his hand to drive me away as soon as possible as he suddenly very busy to do the next job from another guest. This man was in the corner, i assume he is in charge for concierge. Feeling sad that have to bring this experiences from one of the world class hotel chain to my family this time.. My planning for next time will not consider to bring my big fame to Novotel Siam again which not ready for peek time for us. Thank you. Siuri. 9Jul2018

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siuri, We sincerely appreciate your feedback and for taking the time to post your review. While I truly regret that you felt disappointed, your candid comments are appreciated. I am sorry to learn of your unpleasant experience and hope that you will accept my sincere apology for the lack of service engagement you expected and deserved. Customer Service is of paramount importance to us and we were deeply disappointed that, in this instance, you did not feel welcome. Please rest assured that your feedback has been discussed with Front Office Manager for corrective action and ensure the improvement is taken placed. I know that sincere words of regret and apology cannot make up for any inconvenience; however, we hope to have another opportunity of your return and look forward to welcoming you back at our hotel in the near future. Warm regards, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Raymond Business - 09/07/2018 AccorHotels certified review
« Comfortable stay @ Novotel Siam Square »

The room was clean and spacious. The receptionists were courteous and well-mannered. Novotel Siam Sqaure is conveniently located within the business offices and shopping malls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond, We sincerely appreciate your feedback and for taking the time to post your review. I am not only delighted to hear that your stay was comfortable, but I am also pleased to learn that you satisfied with the courteous service provided by our staff as well as the convenient location. Your feedback means a lot to us so please rest assured that your comments will be passed on to our team member. Thank you again for sharing your experience, and we sincerely look forward to hosting you for a faultless and enjoyable stay with us soon. Sincerely, Sagar Naker General Manager, Novotel Bangkok on Siam Square

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