Hotel - Novotel Bangkok on Siam Square
Novotel Hotel Novotel Hotel

Novotel Bangkok on Siam Square Hotel

4.0/5 4,762 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DON MUANG AIRPORT (Paying)
    • SUVARNABHUMI BKK (Paying)
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
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Hotel location

Our rooms

Our 425 rooms and suites are designed for both business and leisure. With room types that range from superior to executive suites, we have rooms fit for everyone. Each room highlights a flat screen TV, mini-bar, free WIFI and in-room safe.The Deluxe rooms are newly renovated with 55" Smart TV, connectivity panel & rain shower. The Executive Room treats you like a VIP. It includes access to the Premier Lounge serving breakfast & evening cocktails, boardroom use and private check-in.

  • 425 rooms
  • 267 non-smoking rooms
  • 13 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • TV with on-screen billing info
    • Direct dial telephone
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 11,016 reviews

Our guest reviews for Novotel Bangkok on Siam Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,762 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Khim Families - 14/03/2019 AccorHotels certified review
« Convenience but lack standards »

the location is very convenience as it is next to the BTS and also Siam Paragon Siam Square. The room although is refurnished but it lack the standard of Novotel rooms. I can have water escaping the shower room and the maintenance of the room is lacking. I am disappointed to be honest.

Anton Friends - 14/03/2019 AccorHotels certified review
« just ok »

good location, outdated carpet on the top floor , no chair in the room

Peter H. Solo - 14/03/2019 AccorHotels certified review
« exceptional experience deluxe »

deluxe room exceptional however have you considered having clocks in each room. hotel staff excellent customer service public relation skills suare restaurant very good breakfast however never had dinner due to the fact every night they were serving seafood buffet. unfortunately i cannot ear fish. i would have considered eating dinner there if they had either roast beef or roast pork or roast chicken unfortunately that was not to be. there is still a minor issue with taxi touts coming on to your premises annoying your guests around the smoking area of your hotel. overall exceptional guest experience. p.s. thank you very much for the upgrade to the deluxe room it was very comfortable

Anonymous Business - 14/03/2019 AccorHotels certified review
« Good service for regular member guest »

This hotel was one of my favourite residence during my business trip in Bangkok. The hotel has delivered good quality services with continuous quality improvement. Thank you the Management for greeting me by welcome letter and room upgrade that made me feel so comfortable as valued guest as well as well-prepared room with welcome drinks. I received good services from Executive Club staffs, Khun Victor, Wi, Fon and Mam. I hope to stay here again in the near future.

Desmond F. Solo - 14/03/2019 AccorHotels certified review
« Good »

Good

Y. M. C. M. Business - 14/03/2019 AccorHotels certified review
« Perfect »

We will come to stay again

Simon Business - 14/03/2019 AccorHotels certified review
« Home away from home in the city »

Efficient check in, comfortable rooms, friendly service.

Bobby Couples - 13/03/2019 AccorHotels certified review
« Excellent »

Location is good and convenience. The room is clean, quiet and comfortable.

H.j. Business - 13/03/2019 AccorHotels certified review
« Friendly, safe and welcoming. »

I stayed for 1 week on business and the staff was always very courteous and helpful. My hotel room was very clean and the experience was really great.

Siewchin N. Families - 13/03/2019 AccorHotels certified review
« Great stay »

Great stay however the room toilet shower door and shower head/knob need to be replaced. The staff at the lounge is awesome, clean rooms and friendly staff. Need to upgrade on the shower area as the door can’t be closed fully and we had a hard time adjusting the hot water. Either it’s cold or it’s hot and wasting a lot of water. In the end, adults took cold shower and for the toddler, we got to adjust and adjust the temperature of the water.

Sandra Families - 13/03/2019 AccorHotels certified review
« Disappointing »

Housekeeping did not do a good job. Toilet paper, tissue paper, drinking water and tea bags not replenished. Hotel did not have a proper working desk. No privacy at all for those who need to use the toilet or bathroom due to the design of the hotel room. Hotel held my credit card booking and was not refunded promptly.

Anonymous Business - 13/03/2019 AccorHotels certified review
« Generally comfortable but noise entering the room from outside and overcrowding at breakfast were downers. »

Room was comfortable but corridors are noisy and this enters the room. The pool was good and the buffet at lunch was also good. Driver transfer service from airport good but overall noisy rooms and overcrowding at breakfast weakened the experience.

Lontoo Family - 13/03/2019 TripAdvisor review
« Few nights in Bangkok »

Hotel with good quality and location. Rooms were clean, staff was very kind and helpful and the breakfast buffet was excellent. Location: very easy to move all around Bangkok while the sky train station is close. Also all best shopping opportunities are close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lontoo, It was a pleasure welcoming you to Novotel Bangkok on Siam Square and thank you for your thorough review. I am happy to hear that you satisfied with the hotel location, the room cleanliness, our service and the breakfast. I have relayed your kudos to our team and they truly appreciated you sharing your experience. There's nothing more valuable than guest feedback. Thank you very much for the wonderful review. We do hope we will have the opportunity to welcome you back for another stay. Sincerely, Sagar Naker 

K. Y. H. Business - 12/03/2019 AccorHotels certified review
« Below expectation. »

1. Shower with slow running water. Should have stronger flow. 2. Mixer for Hot and Cold water not well regulated. 3. Aircon not blowing the usual cool air. 4. For the price paid, one can expect better space area, compared to other hotels in Bangkok. 5. Standard of towels could be in a much better condition (can feel them being raggy). 6. Location is great but other facilities mentioned above, pulls the quality down. 7. Its a consolation to see friendly and helpful staff in all depts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., Thank you for taking the time to share your experience with us during your most recent stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your disappointment regards the water pressure, the air condition, the value for money, and the towel. Your comments have been shared with Chief Engineer, and Housekeeping Manager to take appropriate actions in rectifying the issue. Thank you for taking the time to share with us the feedback, which we truly value, and I deeply apologize for the disappointment and frustration you had experienced. We sincerely hope that you could give us another opportunity to welcome you back and deliver a better stay in the future. Warm regards, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Pisanurat Friends - 12/03/2019 AccorHotels certified review
« Easy for traveling »

-

Anonymous Friends - 12/03/2019 AccorHotels certified review
« Unresolved complaints »

1. Aircon was not cold and someone came to fix on first night. However, problem returned on second night 2. Had to call 4 times and finally go down to the counter to get the internet issue fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your experience with us during your most recent stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your disappointment regards the air condition, and the internet issue. Your comments have been shared with Chief Engineer and IT Manager for follow up and rectification. Thank you for taking the time to share with us the feedback, which we truly value, and I deeply apologize for the disappointment and frustration you had experienced. We sincerely hope that you could give us another opportunity to welcome you back and deliver a better stay in the future. Warm regards, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Kc S. Couples - 12/03/2019 AccorHotels certified review
« Overall is ok. »

Just that the breakfast area is too pack, if you could make changes to the chairs and tables the experience will be better. And also my room is not a smoking floor I presume but I can see one of your guest smoking along the corridor. Although you cant enforce it.

Nt Business - 12/03/2019 AccorHotels certified review
« bad reservation and services »

I contacted the reservation office about adding my Le Club Accor membership to my bookings. Many emails and phone calls were made to sort out the problem. Finally, the reservation supervisor emailed to apologise and informed that I would receive the benefits and points for my bookings. Since checking out on 19 Feb. 2019 (3 weeks ago), I have not seen any points in my account from these bookings and check-in in Place by Le Club app for my stay at Novotel Siam Square is still in "pending" status while check-in for my stay at an Ibis hotel in Paris last week 2 weeks ago has been validated. I contacted Le Club Accor last week, but there was no response at all.

Bernie Couples - 12/03/2019 AccorHotels certified review
« Slightly disappointed. »

Location is great. But room is aged with minor defects. E.g. Shower hose broken Aircon noisy During shower sound emitting from internal walls. No USB wall power points. Curtains dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your experience with us during your most recent stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your disappointment regards broken shower hose, noisy air condition, no USB, and dirty curtain. Your comments have been shared with Chief Engineer, Housekeeping Manager and Director of Rooms for follow up and rectification. Regards the old room, please rest assured that we are taking the appropriate measures to address the problem and this matter has been included in our renovation plan. Thank you for taking the time to share with us the feedback, which we truly value, and I deeply apologize for the dissatisfaction and frustration you had experienced. We sincerely hope that you could give us another opportunity to welcome you back and deliver a better stay in the future. Warm regards, Sagar Naker General Manager, Novotel Bangkok on Siam Square

Daphne Families - 12/03/2019 AccorHotels certified review
« Good staying »

We group is happy with the stay overall. The only area that we feel that you should look into is the breakfast at level 2. It’s was over crowded and had to wait to do breakfast. We actually wanted to do dinner at the Chinese restaurant but did not because there was nothing much on the menu except dim sum.

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