Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,669 reviews

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Novotel Brussels off Grand Place - Image 1
Novotel Brussels off Grand Place - Image 2
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Novotel Brussels off Grand Place - Image 4
120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,669 reviews

TripAdvisor Rating  4.0/5  3,498 reviews

Decent hotel, in an excellent location.

TripAdvisor rating 3.0/5

zoso Business - TripAdvisor review

Stayed in room 318 “executive room” . Room on the small side , but that’s fairly common in Europe . Honestly couldn’t see any difference between this & a standard room apart from the coffee pod maker . Bathroom felt dated & needs an upgrade. Bed was comfortable, although pillows were thin . Soundproofing was good ,very little noise heard from outside. Big , smart TV on the wall which was excellent. Had breakfast on the last day but I wish I’d saved a few euros & gone to one of the many fine cafes nearby . Location was excellent , 3 min walk from Brussel-Centraal train station. Praise to one of housekeeping staff who was very friendly & helpful.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that you found the bed comfortable and enjoyed the soundproofing of our rooms, as well as the large, smart TV. Our central location and the friendliness of our housekeeping staff are aspects we take great pride in, and we're glad they contributed positively to your experience. However, we regret to hear that the room size and the distinction between our executive rooms and standard accommodations did not meet your expectations. Our historic city center location does mean that space is at a premium, but we strive to ensure every guest has a comfortable stay. Please accept our apologies if the condition of the bathroom did not reflect the high standards we aim to uphold. While we continuously work to maintain and refresh our rooms, we appreciate your input as it helps us focus our improvement efforts. Regarding the breakfast, we understand that everyone's tastes differ, and while we offer a comprehensive buffet, we recognize that some guests may prefer to explore local cafes. We will take your feedback into consideration as we strive to enhance our offerings. We are pleased to note the positive aspects of your stay, including the comfort of our beds and the professional soundproofing, which is part of our commitment to providing a restful environment. It is also encouraging to hear that our staff's friendliness left a lasting impression on you. We look forward to maintaining these high standards and making your next stay with us even more enjoyable. We hope to welcome you back. All the best. Jurgen Van der Haegen, General Manager

Poor customer service

Customer review rating 1.0/5

Edward C. Families - Confirmed reviews ALL

My wife was with my 2 year old and 78 years old mother in law waiting at the reception area. My 2 year old managed to grab one of the vase that was placed at his level, and smashed it to the floor. My wife was left wounded, and blood was everywhere, but none of the staff came over to check what happened. My wife had to walk to the reception to grab some tissues to stop the bleeding, only then a staff asked if she was wounded, and pointed her to the nearest pharmacy. It was really disappointing that there was no first aid kit available for hotel guests, and not even one staff came to us and asked if we were ok. Same staff at the reception did not greet us when we walked into the hotel and he was on his mobile phone. The other staff was lovely, and greeted us on other occasions. Service received is not consistent throughout our stay, which is a shame.

Dear Edward, Thank you for taking the time to share your review. We are glad to hear that you are a member of our ALL – Accor Live Limitless loyalty programme, and we hope that you find value in our commitment to rewarding our loyal guests. We are saddened to hear about the incident that occurred during your stay, and we take your feedback seriously. Please rest assured that the well-being of our guests is of paramount importance to us. While we do have first aid equipment on site, we regret that it was not readily provided to you. We always strive to offer attentive service and are sorry to hear that our staff's response did not meet your expectations or the high standards we aim to uphold. Your experience with the reception service inconsistency is also a concern for us, and we are addressing these points with our team to ensure that all guests receive a warm and consistent welcome at all times. In regards to the cleanliness of our hotel, we maintain daily housekeeping standards and are disheartened that we did not fully meet your expectations in this area. Your feedback is invaluable to us as it helps us to continually improve our guest experience. Although the survey did not mention our sustainability initiatives, we are committed to environmental stewardship and hope to convey this more effectively to our guests in the future. We are pleased to note your participation in our loyalty programme and hope that the benefits therein continue to meet your needs. Please be advised that our staff are multilingual and always ready to assist our guests in any way possible. We hope you will consider staying with us again in the future. Best regards, Jurgen Van der Haegen, General Manager

Good location, good staff

Customer review rating 4.5/5

Ufuk I. Couples - Confirmed reviews ALL

Location was perfect. Close to all attractions. Staff was helpful during check-in and check-out. Thank you !!!

Dear Ufuk, Thank you for this positive review of your stay. We are thrilled to hear that our central location provided you with the convenience to explore the beauty of Brussels and that our staff's service enhanced your experience. Our team is dedicated to offering exceptional service, and your kind words serve as a wonderful endorsement of their efforts. We also take great pride in our commitment to sustainability and are glad to learn that you appreciate our initiatives. Your positive remarks about our cleanliness standards are equally appreciated, as we strive to maintain impeccable levels of hygiene for all our guests. It's also heartening to know that our loyalty program left a good impression on you, and we're pleased that you would recommend it to others. Thank you once more for choosing to stay with us, and for your commendable evaluation. We hope to welcome you back for another enjoyable visit. Best wishes, Jurgen Van der Haegen, General Manager

Theft of medical identification

Customer review rating 3.0/5

Roselyn T. Families - Confirmed reviews ALL

I put my medical plan card to be able to turn on the lights and they entered the room and disappeared it. When I got back from our walk, the card wasn't anywhere. It's my health insurance card. If it is not allowed to use any card other than the Access to the room by removing it and leaving it in the room was enough. They didn't have to steal it.

Dear Roselyn, Thank you for taking the time to share your review. We are delighted that you chose to stay with us and for being a valued member of the ALL – Accor Live Limitless loyalty programme. We regret to hear about your experience with our housekeeping service. Please rest assured that we maintain the highest standards of service and care for our guests' belongings. We truly apologize for any inconvenience caused regarding your medical plan card. This occurrence is not reflective of our standard practices, and we will reinforce our procedures to ensure such incidents do not recur. Regarding your remarks on cleanliness, we pride ourselves in upholding the utmost standards and appreciate your rating which indicates room for improvement. Our team is dedicated to ensuring a spotless environment and we will continue to strive for excellence in this area. Once again, we apologize for any aspects of your stay that did not meet your expectations. Your comfort and satisfaction are of paramount importance to us, and we are committed to providing you with the quality service you expect and deserve. We very much look forward to welcoming you again. Kind regards, Jurgen Van der Haegen, General Manager

OK, but very noisy through night

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Two night stay in early April

Dear Guest, Thank you for taking the time to share your review. We are pleased to note your participation in the ALL – Accor Live Limitless loyalty programme, and we hope it continues to enhance your experiences with us. However, we regret to hear that you were disturbed by noise during your stay. Our central location does mean that urban activities may sometimes be heard, despite our soundproofing measures. We are truly sorry for any inconvenience this may have caused you. Additionally, we understand the importance of having a room ready upon arrival, and while we strive to accommodate such requests, they are indeed subject to availability. Please know that our team is continually seeking ways to ensure our guests feel comfortable and well-cared for during their time with us. We are also concerned to learn about the drain smell you mentioned and the impression of the room's condition. These matters certainly do not reflect the high standards we set for ourselves. While we conduct regular maintenance and cleaning, we will make note of your comments for further review. Our commitment to cleanliness and guest satisfaction is unwavering, as reflected in our overall cleanliness rating. Rest assured, we take your comments seriously and view them as an opportunity to re-evaluate and enhance the guest experience. We do hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,796 reviews 9.7/10 Location
  • 1,570 reviews 7.5/10 Room
  • 1,347 reviews 8/10 Service
  • 14 reviews 6.9/10 WiFi
  • 854 reviews 7.9/10 Breakfast
  • 568 reviews 7.7/10 Cleanliness
  • 363 reviews 4.8/10 Amenities
  • 333 reviews 6.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.