Hotel - Novotel Brussels off Grand Place
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Novotel Hotel

Novotel Brussels off Grand Place Hotel

120, rue du Marché Aux Herbes 
1000  BRUSSELS
BELGIUM

2,561 reviews
TripAdvisor Rating Based on 2,561 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Nearby)
    • Gift shop/newspaper shop (Paying)

Leisure and activities

  • Fitness centre
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours a day
    • Opening hours : Week-end 24hours a day
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Bathtub
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 3,855 reviews

Our guest reviews for Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,561 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 15/08/2017
« Nice stay »

It was very nice staying at the hotel, and the breakfast has been improved from my last stay at the hotel. The fitness facility could be improved, as there is very hot in the room and the opening hours is limited.

AccorHotels certified review
Tina R. Friends - 15/08/2017
« Fantastic »

Friendly & Professional Staff

AccorHotels certified review
Anonymous Families - 15/08/2017

good hotel, very well locate, friendly personel

AccorHotels certified review
Harish V. Families - 14/08/2017
« pleasant »

Experience was good Location was the best in Brussels. very less options for Vegetarians in Breakfast.

AccorHotels certified review
Anonymous Business - 13/08/2017
« Efficient and tidy »

Very friendly staff with a clean and tidy hotel in a great location close to the Grand Place and Galeris St Hubert

AccorHotels certified review
Doc Families - 12/08/2017
« Ok hotel in a great location »

Everything was ok, average, The receptionist had no toothbrush, no toothpaste, no emergency toiletries she said, which is abnormal and annoying.

AccorHotels certified review
Sergejs M. Couples - 10/08/2017
« Wonderful weekend »

I would like to thank all the team at Novotel Brussels off Grand Place! We felt welcomed throughout our stay. It was a very nice experience for me and I definitely can say that you guys should be proude for the service you provide to your clients. I will be definitely staying with you next time when will be in Brussels.

AccorHotels certified review
Philip M. Families - 08/08/2017
« Perfect stay at central location... »

Very good. Nice breakfast too...

AccorHotels certified review
Anonymous Families - 07/08/2017
« Satisfying »

Good stay, people friendly but there is room for improvement with the breakfast ( coffee machine out of order, missing cups, glasses, beverages,...)

AccorHotels certified review
K Families - 07/08/2017
« Clean, friendly staff, great breakfast! »

Clean, friendly staff, great breakfast!

AccorHotels certified review
Ali F. A. Friends - 07/08/2017

very good The hotel is good and classic

AccorHotels certified review
Anonymous Families - 03/08/2017
« The hotel is good, but the staff is not so friendly. »

My reservation was for a superior room and was upgraded at checkin, but the room was equal to the superior room of other hotels of the same brand. I made the reservation for a couple with a child. My daughter always gets the freebie from Novotel at checkin, but she was sleeping and was not delivered by the attendant. Later, when I went to ask the same attendant, she said she would have to see the child to give the toy, as if I were lying. The food is not bad but the breakfast is poor for what they charge and the staff, overall, is not friendly and seems annoyed when guests do not understand english or are unsure about the menu. I have seen this happen more than once and with different guest. The hotel is good, but the staff is not so friendly. The water in the bathroom overflows because the flow of the drain is less than that of the shower. There is a glass wall between the bedroom and the bathroom, and even though it is not completely transparent, it takes away the privacy, as well as waking up who is sleeping if the bathroom light is turned on at night. A misconception in the project, since the Novotel brand sells the idea of ​​being suitable for children. And, unlike any others I've ever visited, the attendant said they could not give the welcome drink to the child because she did not pay for the stay. It is far from the best of the brand.

AccorHotels certified review
Anonymous Business - 01/08/2017
« Professional, enjoyable »

Smooth registration, good room and services.

AccorHotels certified review
Manoj G. Families - 31/07/2017
« Location, Staffs and Brussels !! »

I love the location of the hotel it's very close to the grand Place and many great restaurants nearby, the staffs were super friendly helped us a great deal with everything and also love the City! Will definitely be back

AccorHotels certified review
Anonymous Business - 29/07/2017
« Brussels »

A nice experience and would stay again

AccorHotels certified review
Wojciech Business - 26/07/2017
« Not as good as it seemed »

Very good localization in Brussels, but the hotel facilities are quite used and it doesn't make a good impression.

AccorHotels certified review
R. A. Families - 24/07/2017
« Pleasent stay at Brussels »

The hotel is located at the heart of the city and it's very happening place. People are very friendly and helpful. Breakfast was awesome.

AccorHotels certified review
Anonymous Business - 21/07/2017

While experience from booking, confirmation, offer of room upgrade, confirmation of upgrade, welcome from Karoline and preferred room allocation was perfect. Room was spotless with superb view. No chance to use restaurant for dinner or breKfast - regret - maybe next time. Thanks

AccorHotels certified review
Anonymous Couples - 20/07/2017
« Again »

Everything fine again but with some weak spots. Why you always invoice b'feast even we always book w/o and do not take? Must always got automatic invoice corrected. Room service took away nearly whole content of mini bar! Took advantage of late check out - after returning from lunch at about 14.00h only water was in the mini bar. Everybody nows what these folks are doing.... Maybe you should take corrective actions - even playing hard ball with them. Unfortunately this forces me to reduce rating compared with last times. When visting the bar nobody was there . Had to ask reception desk to call sbd - successful! Coz there is no aircon or not working(?) room was qstaff uite hot. Upon arrival bathroom accessories were not filled up. All in all reception desk staff fine, room lousy, bar staff so so.

TripAdvisor review
Friends getaway - 20/07/2017
« Nice Hotel at central Location »

The overall hotel experience was nice. The staff was friendly and helpful. The rooms were well managed and clean. In addition the room has a nice view of the city. Overall its good value for money in the center of the city.

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