Hotel - Novotel Brussels off Grand Place
Novotel Hotel Novotel Hotel

Novotel Brussels off Grand Place Hotel

4.0/5 2,908 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours a day
    • Opening hours : Week-end 24hours a day

Business services

  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 34 family rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Bathtub
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 5,854 reviews

Our guest reviews for Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,908 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
P. M. Business - 10/10/2018 AccorHotels certified review
« Super »

Clean and silent room Nice breakfast Nice & smiling staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you so much for sharing your experience with us. It is a pleasure to receive such a positive feedback. Your comment will be share with our team as your satisfaction is really important for us. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Coralie C. Solo - 06/10/2018 AccorHotels certified review
« Wonderful »

Wonderful, one small issue with shower leaking, but front desk staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Coralie C., Thank you so much for taking the time to share your experience and feelings regarding your stay in our hotel. We are sorry to read that you encountered a problem with your shower but glad also to read that the staff was helpful with you about it. We hope to have the chance to welcome you again soon Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Anonymous Business - 05/10/2018 AccorHotels certified review
« Perfect »

Perfect service, good food, excellent room

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, Thank you for taking the time to share your experience. We are glad to read that you had an excellent experience in our hotel. I will share your comment with our team as your satisfaction is really important for us, We hope to see you again soon, Kind regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Jay Families - 04/10/2018 AccorHotels certified review
« Great location - could be better »

The front desk is extremely efficient and professional - special mention to Ezia and Simon. Extremely helpful and efficient. The rest of the property was less than what I’ve come to expect of the hotel group. The rooms were of average size. Housekeeping was below standard- the room was hurriedly made up every day, corridors to the room and rooms smelt strange and stale. Only one bottle of water for 3 nights stay. Buffet breakfast had variety but some trays were constantly empty and no one to check and refill them - this was as early as 8:30am Location though is great and overall a safe hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jay, We would like to thank you for taking the time to share your experience in our hotel. We are glad to receive your feedback regarding our reception team. I will share your comment with Ezia and Simon. We are sorry to read that you encountered a problem with the cleanliness of your room and with the breakfast. I will also share your comment with the concerned departments in order to improve the quality of our services. We hope that you will give us a second chance for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Achim Business - 04/10/2018 AccorHotels certified review
« Great hotel to stay at - service, rooms, location ... »

Nothing to complain about - rooms are clean and OK, as a Le Club ASccor I was awarded a room upgrade, the service is quick and competent, and the central location is perfect for business travellers and tourists, in particular the close promixity to Brussels Centraal station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Achim, We would like to thank you for taking the time to share your positive experience in our hotel. We are so glad to read that you enjoyed our different services. Your comment will be share with our team as your satisfaction is really important for us. We hope to have the chance to welcome you again soon, Kind regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Cameron Solo - 04/10/2018 AccorHotels certified review
« Satisfactory stay »

Great location, good staff, although hotel starting to show signs of wear and tea. Nasty smell in the lobby occasionally. Nasty smell in the corridor on level 4 on my final day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cameron, We would like to thzank you for ytaking the time to share your experience in our hotel. We are glad to read that you enjoyed the lcoation of the hotel. We are sorry to read that there were a strange smell in the lobby. I will inform the technical department, We hope to have the chance to welcome you again soon, Kind regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Eurotex Couples - 02/10/2018 AccorHotels certified review
« Location and Value for Money »

We were happy with the location and the attractive pricing, including the upgrade offered for €30 for the Suite. Staff were helpful and breakfast more than satisfactory. Only drawback - possibly something not possible to fix - is the occasional smell of sewer gas in the lobby/bar/breakfast area.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, We would like to thank you for taking the time to share your positive experience in our hotel. We are glad to read that you enjoyed your upgrade and our breakfast. Your comment about the smell in the ground floor will be share with the technical department in order to find a solution, We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Antony Couples - 01/10/2018 AccorHotels certified review
« Superb Location »

Standard Novotel Hotel but awesome location. For first timer in brussel, I feel like being transported into smurf village where you can find any kind of sweet delicacies that brussels has to offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antony, We would like to thank you for taking the time to share your experience in our hotel. We are glad to read that the location suits you to discover the city. Your comment about the bathroom will be share with our team, We hope to have the chance to welcome you again soon. I am sure that Brussels as still some secrets for you, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Family - 28/09/2018 TripAdvisor review
« AN EXTREMELY PLEASANT EXPERIENCE »

Location : The best part about this hotel. Righ next to Grand Place, the centre of Brussels. Everything was a short walk away. Enjoyed our day and did not waste time in travel.Ambience : Very good ambience, neat and clean, well maintained hotel.Room : Well maintained and turned out room. Comfortable and aesthetically pleasing. F&B : Good food. 9/10 on taste, 10/10 on presentation, 10/10 on serving, 9/10 on value for money. Ala carte dinner was a good experience with comfortable seating, prompt and cheerful service and good food. Buffet breakfast was very good, value for money, adequately lavish and tasty.Staff : A pleasant, cheerful and helpful staff complimented the hotel. There was some problem in our bathroom which was checked out promptly by the staff, and on finding no immediate solution, they shifted us to another room. An unpleasant experience was avoided due to the promptitude and cheerful disposition of the staff. Helpful suggestions by the front desk facilitated our visit around Brussels. Overall : A very pleasant experience overall. Enjoyed our stay thoroughly. Kudos to the hotel and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saurabh G, We would like to thank you for taking the time to share your experience in our hotel. What a pleasure to receive such a positive comment regarding your stay and our team. As your satisfaction is really important for us, your comment will be share with our F&B and reception team, we will also share it with the housekeeping team. We hope to have the chance to welcome you once again in Brussels, I am sure that the city has still some secrets for you, Best regards

Anonymous Families - 24/09/2018 AccorHotels certified review
« Very nice hotel and great location! »

Very nice hotel and great location!

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. We are glad to read that you enjoyed the location of the hotel. We hope to have the opportunity to welcome you again soon, Best regards Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Lilia G. Families - 23/09/2018 AccorHotels certified review
« Nice experience »

Very friendly staff, clean, nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lilia G., We would like to thank you for your comment regarding your stay in our hotel. We are glad to read that you enjoyed our hotel. I will share your comment about our staff with them as your satisfaction is really important for us. We hope to see you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Panicos K. Solo - 23/09/2018 AccorHotels certified review
« comfortable stay »

Hi great location great facilities and quality hotel and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Panicos, What a pleasure for us to receive such a positive feedback. Your satisfaction is really important for us, so thank you for taking the time to share it with us. We hope to have the chance to welcome you again soon, Kind regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Lorne M. Couples - 19/09/2018 AccorHotels certified review
« Could not take a shower or bathe for four days. »

Slept well. Breakfast was fine. Staff was mostly friendly. Room was spacious but had inaccessible bathtub. I am a person with a disability that requested a walk-in shower way in advance.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, First of all, we would like to thank you for taking the time to share your experience in our hotel. We are sorry for the delay of our reply. We are sorry to read that you encountered a problem with your room and specially with the bathtub. I would like to advise you to write a comment directly when you reserve your room like that we can block the room for you and be sure that the room meet your needs. Furthermore, to make sure that we have seen the comment, do not hesitate to make a phone call. We hope that you will give us a second chance and that we will have the opportunity to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

C. A. Families - 17/09/2018 AccorHotels certified review
« A marvellous short stay »

We loved the night we spent in the Novotel off the Brussels Grand Place

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. A., We would like to thank you for sharing your short experience in our hotel. We are glad to receive your feedback about it. We will share your feelings with our team and we hope to have the chance to welcome you again in Brussels for a longer stay. I am sure that our city has still some secrets for you Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Anonymous Families - 15/09/2018 AccorHotels certified review
« Uncleaned room »

Used dirty socks are found in the shower room and some garbages found on the chair. Terrible condition.

Our hotel has responded to the review
Our hotel has responded to the review

DearMrs HyunJin H., One again we deeply apologize for this inconvenience that occured. Rest assured that the housekeeping staff has been made aware of the situation and measures have been taken to prevent future occurence. We sincerely hope that this exeptional situation won't prevent you for choosing our brand again in the future. Kindest regards, Geert Goussaud Front Office Manager

Diarmid Business - 13/09/2018 AccorHotels certified review
« Great location and excellent staff »

Very smooth in terms of checkin and check out. Very friendly and professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning What a pleasure to receive your positive feedback regarding your stay in our hotel. Your comment about check-in and check-out will be share with our team. We hope to welcome you again in Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Martin D. Business - 10/09/2018 AccorHotels certified review
« Disappointing »

Love your hotel, have stayed many times when in BXL, even bring my family.... I've never been charged for breakfast I didn't have before... it appears to be a policy to bill it despite me being clear upon check in I didn't require it. I had two other employees staying on my recommendation, and was clear they were also billed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin D., First of all, we would like to thank you for taking the time to share your experience in our hotel and for your loyalty. We are sorry to reply to you so late. We have well receive your comment about the breakfast charged on your invoice. Indeed the breakfast is automatically charged by our system and we remove it directly when the guest did not took it. We are sorry that this situation disturb you, I will share it with our management department, We hope to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Rodrigo E. Business - 09/09/2018 AccorHotels certified review
« Convenient. »

I stayed at room that was recently remodeled. Very good improvement.

Fatos Couples - 09/09/2018 AccorHotels certified review
« A very pleasant one »

Although just a one night stay, its was a most pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fatos, We would like to thank you for your feedback regarding your stay in our hotel. We are very happy to receive such positive comments. As your satisfaction is really important for us, I will share your comment with our team. We hope to have the chance to welcome you again for a longer stay in Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Kerry Friends - 07/09/2018 AccorHotels certified review
« When location matters! »

Fantastic location- overlooking a square lined with restaurants and stalls- just 3 mins to the Grand Palaces.

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