Hotel - Novotel Brussels off Grand Place
Novotel Hotel Novotel Hotel

Novotel Brussels off Grand Place Hotel

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4.0/5 2,729 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking  (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Nearby)
    • Gift shop/newspaper shop (Paying)

Leisure and activities

  • Fitness centre
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours a day
    • Opening hours : Week-end 24hours a day
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Bathtub
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 4,792 reviews

Our guest reviews for Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,729 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 13/02/2018
« Very central and comfortable hotel »

Just off the Grand Place, under 5 minutes' walk from Central Station, you can't get much more central than this. Very friendly and welcoming staff, Accor club benefits, spacious and comfortable room and very good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley, Many thanks for sharing your positive feedback about your stay in the Novotel Brussels off Grand Place. Surely we are going to share your feedback with our teams as it is the best motivation booster for all of us. Hopefully we will have the opportunity to welcome your again in the near future. Kindest regards,

AccorHotels certified review
S. Families - 12/02/2018
« 10/10 for visiting Brussels »

Great Hotel! For me this Hotel was perfectly situated for visiting and shopping. Spacious rooms! Toilet separate from bathroom. Comfortable bed, pillows ect. Breakfast was Royal! Would definetly return without question to this Hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear s., First of all we would like to thank you for sharing your experience and are pleased to read that it met your expectations. However we truly regret that upon arriving our staff didn't show how glad we are to welcome you. For this and the misdirections on the next day we present you our apologies. Please rest assured we will inform our staff about the importance of making guests feel welcome and our precision when it comes to providing information. Nevertheless we are certainly pleased you still consider our hotel for the future and already look forward to show our improvements. Kindest regards & Happy Valentine's Day tomorrow!! Geert Goussaud Front Office Manager

TripAdvisor review
Business - 10/02/2018
« Amazing staff and hotel »

A totally amazing time and looking forward to staying again. Issues from the previous stay are totally resolved. This shows me the making of a hotel, things go wrong of course but how the management dealt with it was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Many thanks for your loyalty to our hotel and for sharing your positive review about your last stay. We're happy that you enjoyed your stay and we'll allways try to improve wherever possible in order to guarantee a high quality of service. Also we sincerely hope to welcome you agin for any future visits of Brussels. Kindest regards,

AccorHotels certified review
М. Business - 08/02/2018
« Good, but less than expected. »

Room in good condition. The condition of small table is poor - the edge is in worn-out condition. The bottom of the table was dirty. Bonus score 1000 STILL NOT ADDED!!!

AccorHotels certified review
Mark W. Business - 08/02/2018
« Great staff and facility »

I stayed at the Novotel for a week during the FOSDEM software conference. The facility was exceptional. The room was spacious and very comfortable. The restaurant and bar area was comfortable enough that I used it one day for a pair programming session with a guest from Germany. The staff brought lunch when we requested, and drinks to keep us working.

AccorHotels certified review
Berta F. Business - 06/02/2018
« Very good location, room and breakfast. »

It was a very nice stay. Room and breakfast were very good, and so is the hotel location. I will definitely return.

AccorHotels certified review
Anonymous Couples - 05/02/2018
« Beautiful, clean room »

Nice, friendly welcome

AccorHotels certified review
Raul Couples - 05/02/2018
« Comfortable accommodation with excellent customer service »

At my arrival agent at the desk was really helpful and approachable. At billing time extra breakfast was charged but agent at desk process refund with no hesitate. Excellent baggage service.

AccorHotels certified review
Anonymous Business - 02/02/2018
« Extremely statisfied »

Very attentive staff. Very good room - I was apparently upgraded and had a welcome-drink offered. Thanks.

AccorHotels certified review
Timo Business - 02/02/2018
« Short busienss stay »

Spacy room with a bright and spacy bath room (even separate WC). Excellent brekfast table with a lot of seating capacity in the brekfast room. Lobby bar available but obviously not intended for longer stay than just a drink or two. Small Fitness room with just two equipment. Would have needed some basic stuff in addition to existing ones.

AccorHotels certified review
Anonymous Business - 02/02/2018

Not very happy that my Oyster travel card was removed from my room and could not be found.

TripAdvisor review
Business - 01/02/2018
« The place to stay when Brussels calls... »

This is our favourite Hotel in Brussels. A stone’s throw from the magnificent Grand Place, very courteous and attentive staff together with all the little luxuries we have come to expect from the Novotel brand —a very pleasant stay, indeed, every time.

AccorHotels certified review
R. C. Couples - 31/01/2018
« Weekend break »

Very clean, comfortable bed, attentive staff and great location

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

AccorHotels certified review
Ross A. Business - 30/01/2018

The room and reception service were very good, however, the breakfast was cold. All the dishes containing bacon, eggs, tomatoes etc were hardly warm and the food was cold by the time i sat down to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., First of all we like to thank you for sharing this experience about your stay with us. We sincerely apologize for the breakfast service that didn't meet our normal standards and we will make sure to prevents this from happening again. Hopefully we will have the opportunity to welcome you again and show you our improvements. Sincerely, Geert Goussaud Front Office Manager

AccorHotels certified review
Un Business - 29/01/2018
« As expected »

As expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, It is always a pleasure to receive positive feedback regarding your stay at Novotel Brussels off Grand Place. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Best regards Lauriane Marrion Group Reservation & Sales & Banquering Manager

AccorHotels certified review
Rodrigo E. Business - 29/01/2018
« Convenient »

The hotel is very well located, a bit noisy at times yet I'm aware that this comes with the location. Staff is friendly. I found the breakfast too expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. I will share your comments with our team. Thank you again for sharing your experience, Sincerely, Lauriane Marrion Group Reservation & Sales & Banquering Manager

AccorHotels certified review
T.t Business - 27/01/2018
« Very good location, poor breakfast and too small room for 2 person »

I loved location but breakfast was poor and room is tiny. It was not comfortable saperate bathroom and toilet

AccorHotels certified review
Christian R. Business - 24/01/2018
« No Fast check out document !!!! »

OK but still no fast check out whereas asked twice !!!!!

AccorHotels certified review
Gery Solo - 23/01/2018
« excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gery, It is always a pleasure to receive positive feedback concerning your stay at Novotel Brussels off Grand Place. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations Manager

AccorHotels certified review
Anonymous Business - 22/01/2018
« Great location, just off the Grand Place »

Very good overall; points to improve: check in process was laborious - very slow. Only one lift was working for first 2 days => a lot of congestion. Solved when lift repaired. I don't like paying 20+€ for a cup of tea and a croissant. There should be some flexibility in your offer. I don't eat a big cooked breakfast - so I found it easier to over the road to EKXI for 2,3€ !

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