Hotel - Novotel Brussels off Grand Place
Novotel Hotel Novotel Hotel

Novotel Brussels off Grand Place Hotel

4.0/5 2,896 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours a day
    • Opening hours : Week-end 24hours a day

Business services

  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 34 family rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Bathtub
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 5,780 reviews

Our guest reviews for Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,896 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
C. A. Families - 17/09/2018 AccorHotels certified review
« A marvellous short stay »

We loved the night we spent in the Novotel off the Brussels Grand Place

Anonymous Families - 15/09/2018 AccorHotels certified review
« Uncleaned room »

Used dirty socks are found in the shower room and some garbages found on the chair. Terrible condition.

Our hotel has responded to the review
Our hotel has responded to the review

DearMrs HyunJin H., One again we deeply apologize for this inconvenience that occured. Rest assured that the housekeeping staff has been made aware of the situation and measures have been taken to prevent future occurence. We sincerely hope that this exeptional situation won't prevent you for choosing our brand again in the future. Kindest regards, Geert Goussaud Front Office Manager

Diarmid Business - 13/09/2018 AccorHotels certified review
« Great location and excellent staff »

Very smooth in terms of checkin and check out. Very friendly and professional staff.

Martin D. Business - 10/09/2018 AccorHotels certified review
« Disappointing »

Love your hotel, have stayed many times when in BXL, even bring my family.... I've never been charged for breakfast I didn't have before... it appears to be a policy to bill it despite me being clear upon check in I didn't require it. I had two other employees staying on my recommendation, and was clear they were also billed.

Rodrigo E. Business - 09/09/2018 AccorHotels certified review
« Convenient. »

I stayed at room that was recently remodeled. Very good improvement.

Fatos Couples - 09/09/2018 AccorHotels certified review
« A very pleasant one »

Although just a one night stay, its was a most pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fatos, We would like to thank you for your feedback regarding your stay in our hotel. We are very happy to receive such positive comments. As your satisfaction is really important for us, I will share your comment with our team. We hope to have the chance to welcome you again for a longer stay in Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Kerry Friends - 07/09/2018 AccorHotels certified review
« When location matters! »

Fantastic location- overlooking a square lined with restaurants and stalls- just 3 mins to the Grand Palaces.

Marianne Business - 07/09/2018 AccorHotels certified review
« Friendly hotel with spacious rooms »

I was very happy. My room was quite big and I slept very well.

Lena Couples - 04/09/2018 AccorHotels certified review
« Amazing location, wonderful room »

The staff was very friendly, the location was perfect and in the center of everything. The rooms are large and clean. Absolutely loved staying here!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lena, Thank you so much for taking the time to share your positive experience in our hotel. We are glad to read that you enjoyed your room and the location of the hotel. We will share your comment about our staff with them and we hope to have the chance to welcome you again next time, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Anonymous Couples - 04/09/2018 AccorHotels certified review
« Comfortable »

Hotel was handy to everything we wanted to see. Staff were curtious. Pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, We would like to thank you for your comment regarding your stay in our Novotel Brussels off Grand Place. We are glad to read that you enjoyed your stay. We will share your feelings with our team. We hope to have the opportunity to welcome you again for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Prudhvi L. Families - 02/09/2018 AccorHotels certified review

Online reservation is not good, it misleads in not reserving buffet- while kids eat free, it says they don’t The initial room given to us was not good, they changed it next morning though

Anonymous Couples - 02/09/2018 AccorHotels certified review
« Well done »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, We would like to thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed the hotel and that your stay was nice. We hope to have the opportunity to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Jmv Business - 02/09/2018 AccorHotels certified review
« Perfect stay - very nice »

Very nice location Very kind upgrade to a very nice suite Extemely nice staff

Stefano Families - 01/09/2018 AccorHotels certified review
« fine experience »

The experience has been fairly normal. Everything as expected, apart the fact that the hotel says parking and in reality the parking is a public (and rather expensive) parking nearby. I was by car and the presence of parking was one of the main reason I decided to pick this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefano, First of all, we would like to thank you for taking the time to share your experience in our hotel. We are sorry to read that the fact that we do not have our own parking was not what you expected. Your comment will be share with our manager in order to find a better solutions on our website. We hope that you will give us another chance for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Mariusz Business - 31/08/2018 AccorHotels certified review
« Great place to stay »

Very good location, close to most important places, rooms are well equipped, cozy style, great staff. I was only one night this time but for sure i will come back.

Mike F. Families - 31/08/2018 AccorHotels certified review
« Expensive »

Staff were nice and the hotel clean. However, the cost of breakfast at 22 euros is extremely expensive for what is on offer, particularly in the hot food section. A similar selection in UK (Premier Inn) would be around 9 euro. In the rooms plastic 'glasses' and paper cups are not really 4 star standard and risk spillages and burns.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike F., We would like to thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed the cleanliness of the hotel and our staff. I will share your comment about the cost of the breakfast with our team and with our manager, We hope to have the chance to welcome you again soon, Kind regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Cyndy Solo - 31/08/2018 AccorHotels certified review
« Nice Room in a Good Location »

The hotel is ideally located close to the Grand Station, the Grand Palace, and many restaurants and shops. The room was freshly remodeled with modern amenities, clean and quiet. The windows are very sound proof which was wonderful considering the room was a corner room situated on the street and busy piazza. The only negative was that the sink drainpipe was not installed properly, and water leaked on to the bathroom floor when the faucet was on. The staff were very apologetic, and offered me a new room. I decided to stay in that room since the leak could easily be managed with a waste basket placed under the pipe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cyndy, We would like to thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed the renovated room. Your comment about the bathroom will be share with our team. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Rajeev P. Families - 29/08/2018 AccorHotels certified review
« Good overall but only basic facilities and service was not that great »

Modern facility but very basic infrastructure inside rooms. Staff service was average to bad. Asked for English Breakfast tea and was told to come to the counter and pick up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajeev P., First of all, we would like to take the time to thank you for sharing your experience in our hotel. I am sorry to read that you encountered a problem during your breakfast with the tea. In order to improve the quality of our services, I will share your comment with our breakfast team. We hope that yo will give us a second chance for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Jorge Families - 29/08/2018 AccorHotels certified review
« Excelente »

De maravillas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge, We would like to thank you for taking the time to share your experience in our hotel. We are glad to read that your stay was excellent ! Your comment will be share with our team as your satisfaction is really important for us. We hope to have the opportunity to welcome you again in our hotel next time, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Fatma Friends - 28/08/2018 AccorHotels certified review
« Good location »

There was a lot of work starting early in the morning inside and outside the hotel preventing us from sleep. There was a strange smell in the lobby, you can’t tolerate passing there. Room was big and clean. Housekeeping was great and fast.

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