Novotel Brussels off Grand Place Hotel 4 stars

TripAdvisor rating 4.0/5 3,085 reviews
Novotel Brussels off Grand Place
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Hotel extras

  • Located at the heart of the city and at walkable distance of all the main attractions.

  • Discover our Gourmet Bar, from it's Epic Burgers in Novotel Style to delicious local dishes.

  • Our family rooms can welcome up to 4 people to enjoy the "Kid's at Novotel" spirit!

  • Connected to train, bus, metro and taxi station at a 2-minute walk to go anywhere at anytime!

  • Enjoy our free high-speed WIFI in the rooms and public areas at any time.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000
brussels
belgium

Tel: +3226200429

Fax: (+32)2/5117723

Contact email

Check-in from 14h00

Check out up to 11h00

  • STIB - MIVB :   29-38-63-66-71 CENTRAL STATION

  • STIB - MIVB :   1 - 5 CENTRAL STATION

  • STIB - MIVB :   3 - 4 Bourse - Beurs

  • By plane

    BRUSSELS SOUTH GOSSELIES At 60km / 37.5 miles

  • By plane

    BRUXELLES NATIONAL At 15km / 9.38 miles

  • By plane

    OSTEND At 100km / 62.5 miles

  • By helicopter

    AIRPORT ZAVENTEM At 0.1km / 0.06 miles

  • By train

    BRUXELLES/BRUSSEL At 0.1km / 0.06 miles

GPS :50.846302, 4.354746

Currently, close to our hotel

Tour of the Belgian Museum of Judaism, Brussels

From 01/01/2010 to 31/12/2019

At 627 m

Tour of the Palace of Brussels

From 22/07/2018 to 07/09/2019

At 830 m

The Brussels Museum of Gueuze Beer, visit

From 01/01/2010 to 31/12/2019

At 1.4 km

Tour of the Camille Lemonnier Museum, Brussels

From 01/01/2019 to 31/12/2019

At 1.5 km

Visitor Centre at the European Parliament, visit

From 02/01/2018 to 30/12/2019

At 1.7 km

Tour of the Natural Science Museum, Brussels

From 01/01/2016 to 31/12/2019

At 1.9 km

Tour of the Museum of Fantastic Art, Brussels

From 01/01/2016 to 31/12/2019

At 2.4 km

Tour of the Royal Museums of Art and History

From 01/01/2010 to 31/12/2019

At 2.6 km

Tour of the Royal Museum of Military History, Brussels

From 01/01/2016 to 31/12/2019

At 2.8 km

Tour of the Constantin Meunier Museum, Brussels

From 01/01/2011 to 31/12/2019

At 3.2 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room 1 double bed

  • Max. number of persons: ‌2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with 1 double bed and 1 sofa

  • Max. number of persons: ‌3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room ideal for family 1 double bed and 2 single sofa beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room

  • Max. number of persons: ‌3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with 1 queen size bed

  • Max. number of persons: ‌2
  • Area: From 40
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Welcome to the Gourmet Bar, a place where the servings are generous and the atmosphere friendly and relaxed. If you wish a relaxing aperitif or an exotic cocktail, something quick to eat, try our Belgian specialities, or one of our many Belgian beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,223 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,085 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Fantast location, fabulos staff and a great breakfast.

TripAdvisor rating 4.0/5

The-Browns999 Solo travel - 16/07/2019 TripAdvisor review

I stayed here for the start of the Tour de France and had a wonderful time in this great and picturesque city. The staff, particularly Sarah & Esther on reception were really helpful throughout my stay. The bar and restaurant staff were also very helpful. Breakfast was very good and I would say better than most Novotels that I have stayed at in the past. The hotel location is perfect. Recommended.

Comfortable and efficient in a great location

Customer review rating 4.4/5

Bernardh Couples - 10/07/2019 AccorHotels certified review

Comfortable and efficient in a great location

Dear BernardH, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Central hotel with fairly basic room

Customer review rating 4.4/5

Áine Families - 10/07/2019 AccorHotels certified review

The hotel location is excellent but the room was only ok. Facilities are very basic. Decor very drab. Only one bedside table. Corridor into room with mirror and storage really dark so you could not see yourself properly. Shower was terribly weak. Limited space at sink in bathroom. No soap dish. Bathroom poorly ventilated. Unhygienic not to have wash hand basin beside wc. Wc room dingy. Tea/coffee facilities restocked on a very adhoc basis. Had to get items ourselves. Proper reusable cups would be more nicer and more environmentally friendly. 1 bottle of water for 4 people is a poor impression to start with. On a positive note WiFi worked very well and staff were generally pleasant.

Perfect

Customer review rating 4.4/5

Josep Business - 09/07/2019 AccorHotels certified review

Nice located in the heart of the city. Comfortable room. Great breskfast

Dear Josep, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Comfort near the Grand Place

Customer review rating 4.4/5

Robert Solo - 09/07/2019 AccorHotels certified review

This hotel is centrally located, near the Grand Place and with easy access to Brussels Central Station. Rooms are spacious and comfortable. They have a nice breakfast buffet.

Dear Robert, Thank you for taking the time to share your positive experience in our hotel. We are really glad to read that you had a good stay with us. Your comment will be share with our team as your satisfaction is essential for us. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Adequate

Customer review rating 4.4/5

Dale M. Couples - 08/07/2019 AccorHotels certified review

Location is excellent for access to main attractions. Room was adequate in size, layout and orientation. Front desk staff were unhelpful and did not appear to have any customer service training.

Dear Dale M., First of all, we would like to thank you for taking the time to share your experience in our hotel. We are happy to read that you enjoyed the location of the hotel and your room. We are sorry to read that you encountered a problem with our front desk staff. In order to improve the quality of our service and to share your comment, we would like to ask you more details about your experience with them. Please send me an e-mail and I will share it with the Front Desk Manager, We hope that we will have a second chance to welcome you in our hotel, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Enjoyable

Customer review rating 4.4/5

William O. Couples - 06/07/2019 AccorHotels certified review

Great position....helpful friendly staff

Dear William O., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

great location with wonderful view of grand place

Customer review rating 4.4/5

Fh Couples - 05/07/2019 AccorHotels certified review

Exceptional location, staff are friendly and professional, great breakfast.

Dear FH, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Perfect place, perfect service

Customer review rating 4.4/5

Marc Business - 04/07/2019 AccorHotels certified review

No better location to stay in Brussels. Room is big, clean and comfortable. Service is very nice.

Dear Marc, What a pleasure to receive such a positive feedback. We are really glad to read that you enjoyed your stay with us. As your satisfaction is really important for us, we will share your comment with our team. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

A welcome reception and comfortable room

Customer review rating 4.4/5

Nancy A. Couples - 02/07/2019 AccorHotels certified review

We were welcomed as soon as we stepped in the door, even though we arrived prior to check in. The receptionist held our luggage, and when we returned, had our keys waiting for us. She was friendly and helpful. The room was clean, quiet and comfortable. We would highly recommend this hotel.

Dear Nancy A., What a pleasure to receive your feedback after your recent stay in our hotel. We are really glad to read that you enjoyed our different services. We will share your comment with our team as your satisfaction is essential for us. We hope to have the chance to welcome you again next time, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Recent stay at the Novotel off the Grand Place June 2019

Customer review rating 4.4/5

Stujacobs Couples - 02/07/2019 AccorHotels certified review

I have stayed a few times at this hotel and was usually very pleased, this last stay was not up to the normal standard. The executive room had not been checked to ensure that all equipment functioned correctly. The morning breakfast was below par , bacon was cooked, sauges were cold as well as the scrambled eggs. The morning team need to make significant improvements in having training to ensure that this doesn't happen again.

Dear StuJacobs, First of all, we would like to thank you for taking the time to share your experience in our hotel. We are sorry to read that this time your experience at the breakfast did not met your expectations. I will share your comment with our chef in order to avoid this kind of situation in the future. We hope that we will have the chance to welcome you again next time in our hotel, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Best location for a holiday

Customer review rating 4.4/5

Rashid A. Business - 30/06/2019 AccorHotels certified review

The place was nice and clean with very efficient and friendly staff. The restaurant menu needs a little bit of variety.

Good afternoon, Thank you for taking the time to share your feelings regarding your recent stay in our Novotel Brussels off Grand Place. We are glad to read that you enjoyed the location, right in the city of Brussels. We will share your comment with our team as your satisfaction is really important for us. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Perfect.

Customer review rating 4.4/5

Anonymous Families - 30/06/2019 AccorHotels certified review

Very comfortable Executive room. The staff were extremely helpful and friendly. We are looking forward to our next visit.

Good afternoon, Thank you for taking the time to share your positive experience in our hotel. We are really glad to read that you enjoyed your Executive room. We will share your comment about our staff with them as your satisfaction is really important for us. We look forward to welcoming you next time, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Nice size room, good AC

Customer review rating 4.4/5

Anonymous Families - 30/06/2019 AccorHotels certified review

Nice sized room, efficient AC during heat wave, easy check in check out. Room was modern, cleanliness was average.

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. For us, it is always a pleasure to receive such a positive feedback. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great location

Customer review rating 4.4/5

Roshan R. Families - 29/06/2019 AccorHotels certified review

Was a great location and the stay were very helpful.

Dear Roshan R., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great location

Customer review rating 4.4/5

Toshiro O. Families - 24/06/2019 AccorHotels certified review

Only a few steps from Grand Place, which is the best location for sightseeing in Brussels. The staffs are friendly and helpful.

Dear Toshiro O., What a pleasure to receive your positive feedback. We are really glad to read that you enjoyed your stay with us. We will share your comment with our team as your satisfaction is essential for us. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
Customer review rating 4.4/5

Pankaj S. Families - 24/06/2019 AccorHotels certified review

Room was great but breakfast options for vegetarians like us were very limited

Good morning, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive and constructive feedback. I will share your comments about the vegeterian option with our team. We hope to have the chance to welcome you again next time, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Good but air conditioner was broken

Customer review rating 4.4/5

J S. Families - 22/06/2019 AccorHotels certified review

Actually, the rooms are good. Location is also perfecr. Unfortunately, as I booked 2 rooms, the air con in one of the rooms was hot. Called the front desk, but all rooms were fully booked so could not move to another one. In the morning, i talked with the manager and the manager promised to discount 50%. I have not checked whether the amount has been credited back to my credit card...hopefully, it will and the air conditioner in that room will be repaired.

Dear J S, First of all, we would like to thank you for taking the time to share your experience in our hotel. We are sorry to read that your stay did not met your expectations in terms of air conditioning. I do confirm that the refund promised by the manager has been made on your credit card. We will also share the comment with the technician in order to fix the air conditioning in the room, We hope that you will give us a second chance for your next trip to Brussels, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Centre of the action in Brussels

Customer review rating 4.4/5

Mary M. Couples - 20/06/2019 AccorHotels certified review

We stayed for 5 nights & overall had a great experience with a few small niggles. Bedrooms are very comfortable - our room had a lovely view, a deep bathtub in addition to a shower, a coffee machine & a bed that was just right. The hotel is in the centre of Brussels but our room was well soundproofed with efficient air cooling. Negatives - we arrived to check in a couple of hours early. We were offered a room but asked to pay an additional €35. We declined to do so - we’ve never been asked to do this in a hotel before & it seemed penny pinching & unnecessary. Breakfast is busy & children could have been better supervised by their parents. I accept this is difficult for the hotel staff to suggest without offending guests with children.

excellent

Customer review rating 4.4/5

Zareen Families - 19/06/2019 AccorHotels certified review

great food, and good service

Dear Zareen, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
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