Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,679 reviews

Best price
guarantee
Novotel Brussels off Grand Place - Image 1
Novotel Brussels off Grand Place - Image 2
Novotel Brussels off Grand Place - Image 3
Novotel Brussels off Grand Place - Image 4
120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,679 reviews

TripAdvisor Rating  4.0/5  3,497 reviews

Decent hotel, in an excellent location.

TripAdvisor rating 3.0/5

zoso Business - TripAdvisor review

Stayed in room 318 “executive room” . Room on the small side , but that’s fairly common in Europe . Honestly couldn’t see any difference between this & a standard room apart from the coffee pod maker . Bathroom felt dated & needs an upgrade. Bed was comfortable, although pillows were thin . Soundproofing was good ,very little noise heard from outside. Big , smart TV on the wall which was excellent. Had breakfast on the last day but I wish I’d saved a few euros & gone to one of the many fine cafes nearby . Location was excellent , 3 min walk from Brussel-Centraal train station. Praise to one of housekeeping staff who was very friendly & helpful.

Theft of medical identification

Customer review rating 3.0/5

Roselyn T. Families - Confirmed reviews ALL

I put my medical plan card to be able to turn on the lights and they entered the room and disappeared it. When I got back from our walk, the card wasn't anywhere. It's my health insurance card. If it is not allowed to use any card other than the Access to the room by removing it and leaving it in the room was enough. They didn't have to steal it.

Dear Roselyn, Thank you for taking the time to share your review. We are delighted that you chose to stay with us and for being a valued member of the ALL – Accor Live Limitless loyalty programme. We regret to hear about your experience with our housekeeping service. Please rest assured that we maintain the highest standards of service and care for our guests' belongings. We truly apologize for any inconvenience caused regarding your medical plan card. This occurrence is not reflective of our standard practices, and we will reinforce our procedures to ensure such incidents do not recur. Regarding your remarks on cleanliness, we pride ourselves in upholding the utmost standards and appreciate your rating which indicates room for improvement. Our team is dedicated to ensuring a spotless environment and we will continue to strive for excellence in this area. Once again, we apologize for any aspects of your stay that did not meet your expectations. Your comfort and satisfaction are of paramount importance to us, and we are committed to providing you with the quality service you expect and deserve. We very much look forward to welcoming you again. Kind regards, Jurgen Van der Haegen, General Manager

OK, but very noisy through night

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Two night stay in early April

Dear Guest, Thank you for taking the time to share your review. We are pleased to note your participation in the ALL – Accor Live Limitless loyalty programme, and we hope it continues to enhance your experiences with us. However, we regret to hear that you were disturbed by noise during your stay. Our central location does mean that urban activities may sometimes be heard, despite our soundproofing measures. We are truly sorry for any inconvenience this may have caused you. Additionally, we understand the importance of having a room ready upon arrival, and while we strive to accommodate such requests, they are indeed subject to availability. Please know that our team is continually seeking ways to ensure our guests feel comfortable and well-cared for during their time with us. We are also concerned to learn about the drain smell you mentioned and the impression of the room's condition. These matters certainly do not reflect the high standards we set for ourselves. While we conduct regular maintenance and cleaning, we will make note of your comments for further review. Our commitment to cleanliness and guest satisfaction is unwavering, as reflected in our overall cleanliness rating. Rest assured, we take your comments seriously and view them as an opportunity to re-evaluate and enhance the guest experience. We do hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Amazing location

Customer review rating 4.5/5

Kd123 Families - Confirmed reviews ALL

Very good. Perfect location & good breakfast

Dear Guest, We appreciate that you took the time to share your experience with us. We are thrilled to hear that the location of Novotel Brussels Off Grand Place was ideal for your visit to Brussels and that our breakfast selection provided a delightful start to your day. It is also gratifying to know that you would recommend our hotel to others, and appreciate your positive feedback on our loyalty programme. However, we noticed your concern about the room size for families. While our rooms are designed to optimize space and comfort, we understand that preferences can vary, and we regret any inconvenience this may have caused. We are continuously exploring ways to enhance our guest experience and your feedback is invaluable in that process. Finally, we are proud of the cleanliness standards maintained throughout our hotel, as we strive to offer a welcoming and hygienic environment for all our guests. We're also pleased that our efforts in sustainability have been acknowledged, even if not rated, as we are committed to environmentally friendly practices. We hope to welcome you again. Best wishes, Jurgen Van der Haegen, General Manager

Very nice stay.

Customer review rating 4.5/5

David H. Solo - Confirmed reviews ALL

Check in was fine. The hotel is well located. I had stayed twice previously. Good room with view. Very good breakfast. Nice beer in the hotel lounge. Good breakfast. Check out was fine. Cost was reasonable.

Dear David, Thank you very much for this kind review. We are delighted to hear that our prime location near the Grand-Place added value to your stay. It's always encouraging for our team to learn that our guests appreciate the proximity to the vibrant city centre. Our staff takes great pride in offering a warm welcome and a smooth check-in experience, so it's rewarding to know that this was reflected during your visit. The views from our rooms are certainly one of the many highlights of staying with us, and we're glad you enjoyed them, along with the comforts of your room. We're thrilled that the breakfast at Novotel Brussels Off Grand Place met your expectations with its variety and quality. It's also pleasing to hear that you were able to unwind with a nice beer in our lounge. Your positive remarks about the check-out process and the overall cost of your stay are greatly appreciated. As a valued Silver member of our loyalty program, your satisfaction is particularly important to us. Our commitment to cleanliness is unwavering, and receiving a perfect score from you in this regard is a testament to the efforts of our housekeeping team. We are proud to provide a clean and welcoming environment for all our guests. We hope to welcome you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,796 reviews 9.7/10 Location
  • 1,570 reviews 7.5/10 Room
  • 1,347 reviews 8/10 Service
  • 14 reviews 6.9/10 WiFi
  • 854 reviews 7.9/10 Breakfast
  • 568 reviews 7.7/10 Cleanliness
  • 363 reviews 4.8/10 Amenities
  • 333 reviews 6.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Brussels

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.