Novotel Brussels off Grand Place Hotel 4 stars

TripAdvisor rating 4.0/5 3,135 reviews
Novotel Brussels off Grand Place
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Located at the heart of the city and at walkable distance of all the main attractions.

  • Discover our Gourmet Bar, from it's Epic Burgers in Novotel Style to delicious local dishes.

  • Our family rooms can welcome up to 4 people to enjoy the "Kid's at Novotel" spirit!

  • Connected to train, bus, metro and taxi station at a 2-minute walk to go anywhere at anytime!

  • Enjoy our free high-speed WIFI in the rooms and public areas at any time.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shopPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000
brussels
belgium

Tel: +3226200429

Fax: (+32)2/5117723

Contact email

Check-in from 14h00

Check out up to 11h00

  • STIB - MIVB :   29-38-63-66-71 CENTRAL STATION

  • STIB - MIVB :   1 - 5 CENTRAL STATION

  • STIB - MIVB :   3 - 4 Bourse - Beurs

  • By plane

    BRUSSELS SOUTH GOSSELIES At 60km / 37.5 miles

  • By plane

    BRUXELLES NATIONAL At 15km / 9.38 miles

  • By plane

    OSTEND At 100km / 62.5 miles

  • By helicopter

    AIRPORT ZAVENTEM At 0.1km / 0.06 miles

  • By train

    BRUXELLES/BRUSSEL At 0.1km / 0.06 miles

GPS :50.846302, 4.354746

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room 1 double bed

  • Max. number of persons: 2
  • Area: From 28
  • Business Desk

Superior Room with 1 double bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room ideal for family 1 double bed and 2 single sofa beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with 1 queen size bed

  • Max. number of persons: 2
  • Area: From 40
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Welcome to the Gourmet Bar, a place where the servings are generous and the atmosphere friendly and relaxed. If you wish a relaxing aperitif or an exotic cocktail, something quick to eat, try our Belgian specialities, or one of our many Belgian beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,552 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,135 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely room and excellent service

Customer review rating 4.4/5

Chris Families - 06/09/2019 AccorHotels review

This was our first time in Belgium and we spent two nights a the Novotel. We were upgraded and we loved our room. Food was very good with large portions and a huge selection for breakfast. Staff were very polite and helpful. Recommended.

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is a pleasure to read that you enjoyed your first trip in Brussels. We thank you for your positive feedback concerning the breakfast and the room. We will share your comments with our team. We hope to see you again at the Novotel Brussels Off Grand-Place. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

very comfortable

Customer review rating 4.4/5

Junko Families - 05/09/2019 AccorHotels review

we got ice from restaurant every night ,they were always kind.Chocolates from reception was very tasty. next time I want to stay your hotel,too. and can I ask about my own liight blue card?I put it at the room key insert place.And I did not take it when I check out.If you keep it,I am very happy.

Dear Junko, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is a pleasure to read that you enjoyed the Belgian chocolates and your stay. I will share your comments with our team. We have sent your an email concerning the forgotten blue light card. We hope to welcome you again at the Novotel Brussels Off Grand-Place. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

We had a very comfortable enjoyable stay.

Customer review rating 4.4/5

Adrianus C. Couples - 05/09/2019 AccorHotels review

Thank for providing us with a very enjoyable comfortable stay. The staff was very friendly and most cooperative while the quality of the room exceeded our expectations. The location of the hotel is excellent and the room very comfortable.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback and to read that our hotel met your expectations. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

could be better, you made basic mistakes

Customer review rating 4.4/5

Simon Families - 03/09/2019 AccorHotels review

To whom it may concern, I am writing to express my disappointment regarding my recent stay of 2 night, check in 30/08, check out 01/09. Reservation Number: GPQDMTXX. We booked a family room with you as we have had great experiences as a family previously. We value ease of check with 2 small children. Upon check in we were assigned a room on the 2nd floor and told to expect the room to be turned down between 6 and 7pm. Perfect! Upon arrival in the room, we found that the room was very small and the sofa bed had not been opened and made up. We unpacked and on our way out for the afternoon informed reception that the bed did need making up. We were then informed that we had been assigned the wrong room. We had to go back up to the room, pack up, move to the new room on the 1st floor (room 126) and unpack. The sofa bed was out and the room was more suitable. Finally we could start our afternoon after much delay with 2 frustrated and tired children! Returning to the hotel the following afternoon to find that neither of our key cards worked. Another trip back to reception and we were told that we should not have been assigned room 126 and it was implied that this was our fault! Finally our key cards are re-instated and we can enter the room with 2 increasingly tired and frustrated children. This was much additional work moving rooms with 2 small children due to a basic mistake on your part. A drink at the bar or complimentary breakfast would have been a nice gesture to restore our faith with you and rectify the inconvenience caused. We are reviewing whether to use you on next years holiday. I look forward to hearing from you. regards, Simon B.

perfect as always

Customer review rating 4.4/5

Stephen M. Families - 02/09/2019 AccorHotels review

stayed there a few times. excellent location. staff are great. everything is perfect.

Dear Sir, Thank you very much to share your experience at the Novotel Brussels Off Grand-Place. It is always a pleasure to receive positive feedback as yours. I will share your comments with our team. We hope to welcome you again soon. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Brilliant hotel in a great location

Customer review rating 4.4/5

John B. Couples - 02/09/2019 AccorHotels review

We had an excellent time at the Novotel "off Grand Place" . The hotel is really central to most of the popular sites in Brussels. We found the staff both friendly and helpful. The rooms are modern and cosy and the food is excellent. Would definitely use this hotel again.

Dear John, Thank you for taking the time to share your positive experience in our hotel. We are really glad to read that you enjoyed your stay with us and that it met your expectations. I will share your feedback with the team. We hope to have the chance to welcome you again soon, Best regards Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Nice hotel in good location.

Customer review rating 4.4/5

Kevin Families - 02/09/2019 AccorHotels review

Nice hotel, friendly staff who were always helpful, good choice at breakfast which was included in our stay of four nights, nice bar for evening drinks, hotel was located in a lively square of cafes/bars/shops with Grand Place less than a 5 minute walk away.

Dear Kevin, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is a pleasure to know that you had a nice stay with us. Your comment will be shared with the reception and restaurant team. We are also glad to read that you enjoyed the breakfast. We hope to have the chance to welcome again soon. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

great location

Customer review rating 4.4/5

Anne L. Families - 02/09/2019 AccorHotels review

Fantastic location for walking to sites, train, shops, and restaurants. Modern stylish rooms and lobby. A great spot!

Dear ANNE L, Thank you very much for your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to welcome you again soon in the Novotel Brussels Off Grand-Place. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

spacious room, nice staff and service

Customer review rating 4.4/5

Y Z. Families - 31/08/2019 AccorHotels review

Novotel is really nice for family trip because the sofa beds and specious room are prepared well. We stayed for 4 nights, the great location makes a walk to most attractions quite easy and the lovely seats outside the hotel is a good place to talk with friends. I must express my thanks and gratitude to a lovely lady at front dest, who has short hair and large eyes. She helped me solve the print problems and she is really kind and make people feel at home.

Dear Y Z, Thank you very much to leave a comment regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. We will share your comments with our team and especially to the lady who helped you. Thank you again for sharing your experience, and we hope to welcome you again very soon. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great location

Customer review rating 4.4/5

Richard Couples - 30/08/2019 AccorHotels review

Enjoyed the stay. Only negative was inexperienced waiter behind the bar without adequate support. Did not know what an Irish coffee was.

Dear Richard, Thank you very much to leave your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive feedback from our guests. I will share your comment with the restaurant manager in order to improve the service. I will also investigate with the housekeeping department why we took your key from the electric power. Thank you again for sharing your experience, and we hope to welcome you again soon in the Novotel Brussels Off Grand-Place Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Pleasant location

Customer review rating 4.4/5

Terry K. Couples - 29/08/2019 AccorHotels review

We enjoyed our stay due to the location which is close to the old town. The staff at reception were polite and helpful, the breakfast has a good selection of good quality, our room was very clean as one would expect, with a comfortable bed and a nice view over the Square, the only thing we found a little unusual was that the toilet was separate from the bathroom.

Dear Terry K, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. For us, it is a pleasure to receive positive feedback. As your satisfaction is really important, your comment about the breakfast will be share with our team. We will also share your comment about the cleanliness of the room with our team. We hope to have the chance to see you again very soon and we hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great location, average room

Customer review rating 4.4/5

S. Couples - 27/08/2019 AccorHotels review

The best thing about the hotel was its location. The staff were friendly and helpful. The bedding/pillows seemed clean. The toiletries provided in the bathroom were adequate. The room was average - below par for the price I paid. The room was smaller than I had anticipated. There was only one plug point beside the bed and it wasn't working. The thermostat did not seem to work. The lights were very dim and we could not figure out how to increase the brightness - one can understand trying to save energy but not at the cost of being unable to see. The toilet looked like a solitary confinement room in a prison with no ventilation. There was an overall lack of ventilation and the room smelled unpleasant. The Wi-Fi was unreliable and slow.

Good morning, We would like to thank you for taking the time to send us your feedback. We are sorry to read that your room did not met your expectations and that you encountered some technical problems. Do not hesitate to advise this kind of problems during your stay in order to fix this as soon as possible. We hope that you will give us a second chance to welcome you again, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Never disappointed

Customer review rating 4.4/5

Roberto Couples - 26/08/2019 AccorHotels review

Brief stay, nice room, great welcome from concierge personnel, every time I stay in Novotel off Gran Place I feel at home.

Dear Roberto, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great location

Customer review rating 4.4/5

Chris C. Solo - 25/08/2019 AccorHotels review

Pro: Location Room size Water pressure Clean room and bathroom Enough dresser and storage Friendly staff Cons A little dated Water didn’t drain well Overall, a great value. Convenient to everything and would stay here again.

Comfortable and excellent location

Customer review rating 4.4/5

Gabriel Solo - 25/08/2019 AccorHotels review

Excellent location. Very confortable bed, clean and modern room. Helpful staff.

Dear Gabriel, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. We will share your comment with our team as your satisfaction is essential for us. We hope to have the opportunity to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
Customer review rating 4.4/5

Terje H. Friends - 24/08/2019 AccorHotels review

Nice rooms with a free upgrade. We also got a room early

Dear Terje H., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. We are glad to read that you enjoyed your free upgrade. We will share your comment with our team as your satisfaction is essential for us. We hope to see you again next time, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Amazing stay and awesome location

Customer review rating 4.4/5

Sangeetha Families - 24/08/2019 AccorHotels review

We had a fabulous stay at this hotel. We were a family of four. The room was amazingly clean, the location was simply apt as the hotel is situated very close to the Grand Place and most of the other attractions. The children got much more what they had expected as the best restaurants, waffle and chocolate outlets were all situated just a stone's throw away from the hotel. And most importantly the staff were very kind and welcoming.

Dear Sangeetha, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. We are really glad to read that you enjoyed the location of the hotel, right in the city center of Brussels. For us, it is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the chance to welcome you and your family again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Excellent staff with friendly assistance.

Customer review rating 4.4/5

Don M. Business - 23/08/2019 AccorHotels review

After being shocked on arrival at another accommodation venue, we walked in looking for a room. The immediate response by two staff members was extremely warm, courteous and friendly. After travelling all over the world on business, what an excellent and welcoming experienced.

Dear Don M., Thank you for taking the time to share your positive experience in our hotel. We are really happy to read that you enjoyed your stay with us. I will share your comment with our team as your satisfaction is essential for us. We hope to have the chance to welcome you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Lovely clean room in a hotel in a great location

Customer review rating 4.4/5

Scott Couples - 21/08/2019 AccorHotels review

From the moment Martine checked us in at reception we knew we’d chosen a great hotel

Dear Scott, Thank you very much for taking the time to share your positive experience in our hotel. We are so glad to receive your feedback. Your comment has been shared with our team and specially with Martina, she was so happy to receive your comment. We hope to have the opportunity to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Good

Customer review rating 4.4/5

Michael T. Families - 21/08/2019 AccorHotels review

We stayed for 3 nights and were happy with our experience and would come again on our next trip to Belgium thank you

Dear Michael T., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are so glad to read that we will have the chance to welcome you again next time, Have a good day, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in brussels