Hotel - Novotel Brussels off Grand Place
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Novotel Hotel

Novotel Brussels off Grand Place Hotel

120, rue du Marché Aux Herbes 
1000  BRUSSELS
BELGIUM

2,592 reviews
TripAdvisor Rating Based on 2,592 reviews
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From 115.00 EUR Non member rate
From 103.50 EUR Member's rate Members’ Rate, join while you book
10.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Nearby)
    • Gift shop/newspaper shop (Paying)

Leisure and activities

  • Fitness centre
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours a day
    • Opening hours : Week-end 24hours a day
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Bathtub
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 4,029 reviews

Our guest reviews for Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,592 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Tom A. H. Business - 22/09/2017
« Very good »

Very good. I am in Brussels several times each year and always try to get a room at this hotel.

TripAdvisor review
mmuck Business - 22/09/2017
« Business stay in Brussels »

I stayed over night at Novotel Brussels which is closely located to the beautiful Grand Place and many nice restaurants. I am a regular guest in brussels and the Novotel is my personal preferred place to stay. Staff is very friendly and the hotel has a very warm ambiance. I feel welcome here.

TripAdvisor review
Friends getaway - 21/09/2017
« 2017 Brussels Beer Fest Weekend »

The staff, other than the front desk administrative group, is outstanding, helpful and thoughtful. There was a glitch in our annual stay at the hotel on the bed-space required and there was no professional help from the front desk to either work with us or make it right. Please note I've always stayed at this hotel in Brussels for well over 15+ year!

AccorHotels certified review
Anonymous Business - 20/09/2017
« Comfortable room well located in the centre of Brussels »

Convenient location close to Grand Place and Central Station. Room is comfortable, spacious enough, modern furniture. The breakfast is fine.

AccorHotels certified review
Ahmed Solo - 20/09/2017
« comfortable »

too expensive for the services you provide. the food selection was very average

AccorHotels certified review
Miriam C. Couples - 19/09/2017
« Superb choice of a hotel in Brussels »

We spent two nights at the Novotel and we're sorry to leave. We loved everything about it; the ambience, the lovely staff and wonderful spacious room. Boy, the room was described as superior and no kidding, it was! The hotel is perched on a wonderful little plaza and close to absolutely everything. Superb is the word to describe this hotel. We loved it!

TripAdvisor review
Family - 19/09/2017
« Short trip at Brussels »

The location of the hotel is great in terms of visiting the city. Very close to the Central train station, it is however not the station where all the high speed train stops (brussels midi). The room was clean, the queen bed was comfortable, the folding sofa bed was okay for kids. The condition of the hotel will need more updating, as I wasn't expecting pop corn walls and ceiling (yes, it was painted), the toilet and bath room was updated with some new fixtures, but I think a better job can be done, and certainly wasn't expecting wobbly door frame with the entrance door. The hotel is satisfactory for a short visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kc_from_oz, Thank you for taking the time to share your experience about your trip in our hotel. We are glad you enjoyed your visite but also apologize for the inconvenience encountered with the door frame. Could you please provide us the room number you had in order for us to more easily retrieve the door that should be fixed? Hopefully you would still consider our hotel for a future visit of Brussels. Kindest regards,

AccorHotels certified review
Anonymous Business - 17/09/2017

During a 3 day stay you didn't get new Shampoo etc. Not acceptable for a hotel in this price and category range

TripAdvisor review
Couples - 17/09/2017
« Loved it!!! »

We spent two nights at this hotel. From the moment we entered we loved it. Having checked in online (a wonderful facility!) we just had to stop at the front desk to take our key and were received by a sweet, sweet guy. We already loved the ambience of the hotel as we walked in but were taken aback when we walked into our room. It was a superior room...and superior it was! Huge, with a big entrance hall, bathroom and toilet and then we walked into our huge room complete with tiny fridge, telly, 2 armchairs and salon table, and kettle with a good selection of teas and coffee. There was even a desk with a swing out sleeve giving an incredible amount of work/table space. Never seen anything like it before, not in a hotel room of what we thought was mediocre standard when we booked. The hotel itself is in an unbeatable location. It's on a beautiful little square just 2 minutes off the Grand Place and the central railway station. The main cathedral is a few minutes away. We walked everywhere in this beautiful city. There are two other hotels on the same little square, Ibis and Carrefour. I was so glad we chose the Novotel Grand Place! We didn't have breakfast as we are past that stage in life I am afraid, getting on in years. A cup of coffee and a croissant is more than we can handle. So all I can say about breakfast is that it is expensive from what I saw when booking. The dining area we saw off the lobby was lovely but we did not get to experience it as we ate out in the wonderful restaurants this lovely country has to offer. There is a little gym with drinking water and fruit at hand. Amazing! Look no further. This is a great find from every point of view. So sad it was only 2 nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miriam1952, Thank you so much for your wonderful review about your experience within our hotel and the city center and we are very pleased it exceeded your expectations. We can only feel more encouraged by your feedback to continue our efforts in providing the best possible service for our guests. Please do not hesitate to try our the breakfast options next time and when booked online they are discounted. Once again we sincerely thank you for your feedback and rest assured we forward your experience to all our teams for them to read the result of their efforts. Hopefully we will have the pleasure to welcome you again in the near future. Kind regards,

AccorHotels certified review
Anonymous Business - 15/09/2017
« Very nice hotel »

Very nice hotel, i just did not get a room with a nice view Also i find the price for my room a bit expensive

AccorHotels certified review
Jonathan J. Couples - 15/09/2017
« Great location and friendly staff »

I loved the location close to the center of town and like the friendly and helpful staff

AccorHotels certified review
Hugh Business - 15/09/2017
« Helpful staff backed up a very well appointed room and facilities. »

Welcoming and helpful staff, good food in the Gourmet Bar when I arrived late. I will come back.

AccorHotels certified review
Anonymous Business - 14/09/2017
« Classic business trip »

Got a room, stayed 2 nights, non event.

AccorHotels certified review
Ufuk C. Families - 07/09/2017
« nice location, comfortable room »

- very good location - friendly staff - comfortable room

TripAdvisor review
HeikkiTravellingFIN Couples - 06/09/2017
« Central location, poor staff »

Brussels attracts many visitors due to European institutions meaning very easy money to hotels. The staff at Novotel at the reception, breakfast room and bar seemed pretty bored with no smiles nor any true customer oriented service-attitude. Not even a good bye when leaving - better to chitchat among the staff. Considering the prices here it is a shame. Breakfast not much better than at Ibis hotels we stayed in Belgium. Location of the hotel is great and rooms have good sound proofing. There are probably better options in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heikki, Thank you for taking the time to provide feedback about your experience in our hotel. Please allow we to express my deepest apologies for the staff's behaviour during your stay. We will certainly take the necessary actions to train our staff so they will focus their attention towards our customers as it should be. Also we will investigate the breakfast departement in order to make the necessary improvements. We understand your deception as this experience is certainly not meeting our quality standarts but we still hope you might consider our hotel for a future visit in order to show you our improvements and regain your trust. Kind regards,

AccorHotels certified review
Heikki Couples - 05/09/2017
« Central location, staff not customer-oriented »

Brussels attracts very many visitors due to the European Institutions. Perhaps therefore the Reception desk and breakfast room staff seemed to be pretty uninterested on customers. Pretty unpolite and uncaring staff with little smiles. Too easy money. The hotel is centrally located and windows are well sound-proofed. The rooms are also ok. Breakfast was ok, though not much better as at the Ibis hotels we stayed in Belgium.

AccorHotels certified review
Tim G. Couples - 05/09/2017
« Four star hotel..serious?l »

Located in the old town and close to the historic sites, adequate rooms and friendly staff. But what I don't understand is when the hotel supplies an espresso machine and sparkling water in the room and expects clients to be happy with paper cups and plastic glasses....a 4 star hotel? ?? more like McDonalds!!

AccorHotels certified review
David Couples - 03/09/2017
« Clean, modern, great location and rail access »

We arrived by train from Amsterdam and found that the hotel was immediately outside an access via a shopping centre. It's a clean modern renovation of a heritage building. Staff were efficient and friendly.

TripAdvisor review
Solo travel - 02/09/2017
« Returning and a little disapointed »

I usually stay at least twice a year at this hotel. This time no upgrade, complete change of the front desk, more clients and the Platinum status is really not special to Accor/Novotel. Some of the people tending the bar are still there and make an effort to look after you. Also rates vary quite more than in the past, I guess more clients means higher rates....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean O, Thank you for your review and let me express my deepest apologies for the lack of attention towards your Platinum status. Please rest assured we will see to improve this issue in the near future. Our loyal members are most welcome in our hotel and we will focus our atention in making you feel valued for your loyalty. Nevertheless we hope you might still consider our hotel for future visite to Brussels. Best regards;

AccorHotels certified review
Micaela R. Families - 01/09/2017
« The best »

Was good

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