Novotel Brussels off Grand Place Hotel 4 stars

TripAdvisor rating 4.0/5 3,111 reviews
Novotel Brussels off Grand Place
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Hotel extras

  • Located at the heart of the city and at walkable distance of all the main attractions.

  • Discover our Gourmet Bar, from it's Epic Burgers in Novotel Style to delicious local dishes.

  • Our family rooms can welcome up to 4 people to enjoy the "Kid's at Novotel" spirit!

  • Connected to train, bus, metro and taxi station at a 2-minute walk to go anywhere at anytime!

  • Enjoy our free high-speed WIFI in the rooms and public areas at any time.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000
brussels
belgium

Tel: +3226200429

Fax: (+32)2/5117723

Contact email

Check-in from 14h00

Check out up to 11h00

  • STIB - MIVB :   29-38-63-66-71 CENTRAL STATION

  • STIB - MIVB :   1 - 5 CENTRAL STATION

  • STIB - MIVB :   3 - 4 Bourse - Beurs

  • By plane

    BRUSSELS SOUTH GOSSELIES At 60km / 37.5 miles

  • By plane

    BRUXELLES NATIONAL At 15km / 9.38 miles

  • By plane

    OSTEND At 100km / 62.5 miles

  • By helicopter

    AIRPORT ZAVENTEM At 0.1km / 0.06 miles

  • By train

    BRUXELLES/BRUSSEL At 0.1km / 0.06 miles

GPS :50.846302, 4.354746

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room 1 double bed

  • Max. number of persons: 2
  • Area: From 28
  • Business Desk

Superior Room with 1 double bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room ideal for family 1 double bed and 2 single sofa beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with 1 queen size bed

  • Max. number of persons: 2
  • Area: From 40
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Welcome to the Gourmet Bar, a place where the servings are generous and the atmosphere friendly and relaxed. If you wish a relaxing aperitif or an exotic cocktail, something quick to eat, try our Belgian specialities, or one of our many Belgian beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Brussels off Grand Place

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,406 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,111 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

C H. Solo - 09/08/2019 AccorHotels review

I was only there from 5.00pm to 8.00am the following morning however during this time I found the room to be most confortable and the staff gladly answered my numerous questions with the hotel holding my bag after I had checked out.

Experience was ok. Biggest plus for hotel is the location.

Customer review rating 4.4/5

Chris Families - 08/08/2019 AccorHotels review

There seemed to be a disconnect between reception and house keeping. On arrival the room was not ready even though it appeared to be ready in the system that reception was checking. Housekeeping had not finished making the beds. Then on the day we left the maid had started to clean the room before we had checked out. In both instances there needs to be better communication between house keeping and the front desk team. Outside of that staff were friendly throughout the stay and this made up somewhat for the minor inconvenience on arrival and departure day.

Excelent

Customer review rating 4.4/5

Neagoe A. Families - 07/08/2019 AccorHotels review

Very friendly staff, very clean rooms, central location, perfect for families with children. We will definitely come back to this hotel again.

Dear Neagoe A., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to welcoming you again next time, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

not usual Novotel standard

Customer review rating 4.4/5

Cj Families - 06/08/2019 AccorHotels review

We frequently use Novotel because of the high standard but this hotel did not apply to the normal Novotel standard. Generally our experience was that everything was performed lazy and left the feeling that the quests was more a burden than a quest.

Dear CJ, First of all, we would like to thank you for taking the time to share your experience in our hotel. We are sorry to read that your stay did not met your expectations. Your comment will be share with our entire team. We will also share the comment about the welcome gift for your children will be share with our team in order to avoid this type of situation in the future. We sincerely hope you might reconsider to stay again in our hotel as we ensure that this experience did not reflect our usual standards. Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Short but good

Customer review rating 4.4/5

Dijana Couples - 05/08/2019 AccorHotels review

Loved our stay it was short but very good

Dear Dijana, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. For us, it is always a pleasure to receive positive and constructive feedback. Your comment will be share with our team as your satisfaction is essential for us. We hope to have the chance to welcome you again soon Best regards Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Mr Richard T.

Customer review rating 4.4/5

Richard T. Families - 04/08/2019 AccorHotels review

Room was fine and location was excellent. However, the whole hotel smelt of disinfectant (I think!) which irritated my daughter who was sick after being hotel after a short while. The smell did improve over the 4 days we stayed. Breakfast was excellent with wide choice.

Great location and room

Customer review rating 4.4/5

Pat Solo - 03/08/2019 AccorHotels review

Just a skip from the central station and smooth online check-in process. Very impressed and highly recommended.

Dear Pat, What a pleasure to receive your positive feedback. We are really happy to read that you enjoyed the location of the hotel, right in the city center of Brussels. Your comment about your check-in will be share with our team as your satisfaction is essential for us. We hope to have the chance to welcome you again next time, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great experience

Customer review rating 4.4/5

Popi N. Families - 02/08/2019 AccorHotels review

Clean and comfortable rooms, friendly staff

Dear Popi N., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. Your comment about the cleanliness of our room will be share with our team. We hope to have the chance to see you again soon, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Comfortable room, friendly staff.

Customer review rating 4.4/5

Anonymous Families - 02/08/2019 AccorHotels review

We enjoyed our stay. Room comfortable and friendly staff. Suggestions to improve; provide proper cups/mugs instead of paper cups and small milk cartons instead of powdered milk.

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially my our manager in order to discuss about the potential improvements. We hope to have the chance to welcome you again next time, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Enjoyable stay in a nice sized room in a great location

Customer review rating 4.4/5

Anonymous Families - 02/08/2019 AccorHotels review

Enjoyable stay in a nice sized room in a great location

Good morning, We would like to take the time to thank you for sharing your positive experience in our hotel. For us, it is always a pleasure to receive feedback. We hope to have the opportunity to welcome you again next time, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
Customer review rating 4.4/5

Sheila Couples - 01/08/2019 AccorHotels review

Hotel location was good. But service staff was not helpful. Had to call housekeeping/front desk for an iron for couple of times till I finally got a reply. Phone was ringing but not attended to.

Great location, poor services

Customer review rating 4.4/5

Ana U. Families - 01/08/2019 AccorHotels review

I enjoyed much the location, but it would be important if you could improve the services. During breakfast, oftentimes the waiters took too long to refill either food or beverage in the buffet. We had dinner in the restaurant in one of the evenings, and there was only one single person to assist all the tables, get beverages, prepare cocktail, etc., in such a way that she took 40 minutes to take note of our order! Cleaning services and front desk were ok.

Improper treatment by the hotel staff

Customer review rating 4.4/5

Gary Y. Friends - 01/08/2019 AccorHotels review

My friend and I had booked a room at Novotel Brussels Off Grand Place. One of the nights my friend was extremely intoxicated and needed assistance to get to his room. As a few friends and I were carrying him through the lobby he vomited in the foyer before we reached the elevator. The person at the front desk screamed at us. He screamed that we can not take him in the elevator and for us to put him in the lobby washroom. He continued to yell obscenities and then proceeded to yell, "How old are you people anyways?" In a condescending manner. I told him you can not talk to the hotel guests this way. He replied with "I can talk to you however I want. Make sure he does not throw up into the sink!" Instead of getting into a confrontation with the person at the front desk we decided to help assist my friend to the toilet. As we were making sure he was ok, the person from the front desk comes in and screams "Go clean up the lobby right now!" I replied, "This is not our job. But as soon as we make sure my friend is ok we will come out to help clean up the mess." The hotel worker yelled "No, you have to clean it up now! Otherwise I will call the police." Not only did this not help the situation but in fact his attitude had made things a lot worse. We came out of the bathroom and told him to call the police. We knew we had done nothing wrong and that he had no merit to have us arrested. This is no way to treat your customers. It is one thing if the person at the front desk was concerned and insisted on calling the ambulance. This is not the case, he was only concerned with not having to clean the mess himself. This situation is very frustrating and upsetting. I had never experienced this type of treatment at any other hotels. I had explained the situation to the general manager the following day. All he said was that it is up to him on how to deal with that employee. I certainly hope that they do something about it. I would not want anyone else to have to go through this type of treatment.

Great hotel in great location

TripAdvisor rating 4.0/5

Myroslava A Family - 01/08/2019 TripAdvisor review

Location is a great plus of the hotel - it is just few minutes walk from main attractions. We arrived in terribly hot weather so the great air conditioning in the hotel was a real plus! Tasty breakfast, friendly staff. Rooms a bit outdated but enough convenient. One problem - there are no rooms with two separate beds, which is not convenient for non-couples. But general impression was great

Dear Myroslava A, Thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed your stay with us. Your comment about our team will be share with them as your satisfaction is essential for us. Indeed, we do not have real twin rooms with two separate same beds. Some of our room are equipped with a double bed and a single sofa bed. Do not hesitate to reserve this type of room next time, We hope to welcome you again soon, Best regards,

Great location

Customer review rating 4.4/5

Matush S. Couples - 31/07/2019 AccorHotels review

Very friendly staff Clean hotel and lovely room

Dear Matush S., We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Good Hotel close to everything

Customer review rating 4.4/5

Anonymous Couples - 31/07/2019 AccorHotels review

Good, centrally located hotel. Rooms were clean and comfortable. Once, we returned to our room at 4:00 pm and the room had not been done yet. We visited Brussels during a busy period so we were not too upset about that particular incident, as it only occurred once in our 5 day stay.

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. Your comment about the cleaning of your room will be share with our team in order to improve this, We hope to have the chance to welcome you again next time, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Great

Customer review rating 4.4/5

Paul Couples - 31/07/2019 AccorHotels review

A very welcoming Hotel

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Perfect

Customer review rating 4.4/5

Bohdana Families - 30/07/2019 AccorHotels review

Absolutely amazing and friendly staff prepared to fulfill any request, very nice hotel, perfect central location.

Dear Bohdana, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. For us, it is always a pleasure to receive positive feedback, I will share it with our team. We hope to have the chance to welcome you again soon, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
Customer review rating 4.4/5

Anonymous Families - 30/07/2019 AccorHotels review

Comfortable room with good breakfast at a reasonable price.

Good afternoon, Thank you for taking the time to share your experience and feelings after your recent stay in our hotel. We are glad to read that you enjoyed your stay with us. We will share your comment with our team as your satisfaction is essential for us. We hope to have the chance to welcome you again next time, Best regards, Lauriane Marrion Group Reservations & Sales & Banqueting Manager

Recommend

Customer review rating 4.4/5

Adela Friends - 29/07/2019 AccorHotels review

Excellent location, clean rooms and extremely comfortable mattresses, helpful staff and a varied breakfast. Public parking for a reasonable daily fee is just steps away.

Dear Adela, We very much appreciate your comments regarding your stay at the Novotel Brussels off Grand Place. It is always a pleasure to receive positive feedback. We are glad to read that you enjoyed your room. I will share your comments with our team. We hope to have the chance to see you again next time, Sincerely, Lauriane Marrion Group Reservations & Sales & Banqueting Manager
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