Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,680 reviews

Best price
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Novotel Brussels off Grand Place - Image 1
Novotel Brussels off Grand Place - Image 2
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,680 reviews

TripAdvisor Rating  4.0/5  3,497 reviews

Amazing location

Customer review rating 4.5/5

Kd123 Families - Confirmed reviews ALL

Very good. Perfect location & good breakfast

Dear Guest, We appreciate that you took the time to share your experience with us. We are thrilled to hear that the location of Novotel Brussels Off Grand Place was ideal for your visit to Brussels and that our breakfast selection provided a delightful start to your day. It is also gratifying to know that you would recommend our hotel to others, and appreciate your positive feedback on our loyalty programme. However, we noticed your concern about the room size for families. While our rooms are designed to optimize space and comfort, we understand that preferences can vary, and we regret any inconvenience this may have caused. We are continuously exploring ways to enhance our guest experience and your feedback is invaluable in that process. Finally, we are proud of the cleanliness standards maintained throughout our hotel, as we strive to offer a welcoming and hygienic environment for all our guests. We're also pleased that our efforts in sustainability have been acknowledged, even if not rated, as we are committed to environmentally friendly practices. We hope to welcome you again. Best wishes, Jurgen Van der Haegen, General Manager

Disappointing stay

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Lots of noice from outside. Trucks picking up laundry in the middle of the night.

Dear Guest, Thank you for taking the time to review your stay. We are glad to know you are a member of our ALL – Accor Live Limitless loyalty programme and appreciate the insights you've provided as part of our valued community. We regret to hear that your experience was marred by noise disturbances. Our central location in the vibrant heart of Brussels does mean that the city's pulse can sometimes be felt within our walls, despite our soundproof rooms. However, we're saddened that this impacted your comfort, and we take such comments seriously as we continuously strive to offer a restful environment for our guests. Understanding the importance of flexibility, especially for our travelling guests, we do offer early check-in options subject to availability and at a fee. We apologize if this service did not meet your expectations or if the communication regarding this service was not clear. Regarding your concerns about pricing, please know that we are committed to providing excellent value for the experience we offer, which includes our prime location, amenities, and service. We are also continuously monitoring and adjusting our rates to ensure they are competitive and reflective of the value provided. Our team is dedicated to maintaining high standards of cleanliness and room condition, as indicated by our recent renovations in 2022. We are disheartened that we did not meet your expectations in this regard and would like to assure you that our housekeeping team is committed to upholding a meticulous standard of room preparation and cleanliness. We are pleased that you recognize our efforts in sustainable development, and we are motivated to keep making strides in this area to ensure a better environment for all. We hope to be able welcome you back on a future visit. Kind regards, Jurgen Van der Haegen, General Manager

Good locaetion but overpriced for what it offere

Customer review rating 3.0/5

Ignasi Families - Confirmed reviews ALL

I took the dinner offer and it wasn't worth it. Offer is very limited and drinks not included (not even water which you pay at 9 eur). I didn't see any information about what it offered beforehand. Location is very good, room was clean, breakfast is complete and the staff generally OK, except the lady who checked us in. Will recommend another one for this price.

Dear Ignasi, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that the location of our hotel met your expectations and that you found the room to be clean. Our central position and dedication to cleanliness are indeed amongst our top priorities. We regret to hear that our dinner offer did not meet your expectations. We continually strive to provide transparent and detailed information regarding our services, and we apologize if this was not clear in your case. We also understand your disappointment regarding the provision of water, and we will consider your feedback for future improvements. Regarding the TV channels, we aim to cater to our international clientele and will review our selection to provide a wider variety. We regret that our recognition of your ALL membership status did not leave a memorable impression and we will address this internally. We are pleased that you enjoyed our comprehensive breakfast offering and hope that, overall, our staff provided you with a welcoming experience, despite the initial impression at check-in. We hope that we have the pleasure of seeing you again in the future. Best regards, Jurgen Van der Haegen, General Manager

great location

Customer review rating 4.0/5

Jds Families - Confirmed reviews ALL

great location with Grand Place just around the corner from the hotel with parking and metro facilities close by.

Dear Guest, Thanks for taking the time to review your stay at our hotel. We are delighted to hear that our prime location, a mere stone's throw from the Grand Place, contributed positively to your experience at Novotel Brussels Off Grand Place. Regarding the rate selection, we strive to offer a variety of pricing options to suit different needs, and we regret any inconvenience caused by the prepaid, no cancellation terms. Please know that we constantly review our policies to provide value and flexibility to our guests, including our esteemed Accor Live Limitless members. We take great pride in the cleanliness of our common areas, and we are pleased that the lobby met your expectations. However, it is with regret that we note your observations concerning the room hallways. Rest assured, we maintain high standards of cleanliness and will address this feedback with our housekeeping team to ensure our standards are fully upheld throughout all areas of the hotel. Your acknowledgment of the benefits of our loyalty program is much appreciated, and we hope it continues to add value to your travels. We hope to welcome you again. Best wishes, Jurgen Van der Haegen, General Manager

Well located with walk distance from the most popular attractions.

Customer review rating 4.5/5

L. Families - Confirmed reviews ALL

Testy breakfast, good coffe. Everything for your needs of the day start.

Dear L., Thank you very much for this kind review of your stay. We are thrilled to hear that our central location provided you with convenient access to the wonders of Brussels and that the 'all you can eat' breakfast buffet, with a good coffee, adequately fueled your day's adventures. We take great pride in our commitment to sustainability, and it is gratifying to know that our efforts resonated with you, earning a commendable rating in your review. As a Classic status member of ALL – Accor Live Limitless loyalty programme, your endorsement of the programme is much appreciated and we are glad it enhances your stay with us. We look forward to welcoming you back on a future occasion. Best regards, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

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  • 14 reviews 6.9/10 WiFi
  • 859 reviews 7.9/10 Breakfast
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  • 247 reviews 5.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.