Hotel - Novotel Bordeaux Centre
Novotel Hotel Novotel Hotel

Novotel Bordeaux Centre Hotel

3.5/5 1,194 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • BORDEAUX MERIGNAC
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Boat excursions  (Nearby)
  • Skating rink  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:-14:30/19:00-22:30
    • Opening hours : Week-end 07:00-14:30/19:00-22:30

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, modern and perfectly modular, the Novotel room is a true living space which adapts to all of your needs. Each of our 258 sq. ft. (24 m²) rooms have secondary glazing to ensure your stay is peaceful. Free WIFI.Just for you: cozy duvet, minibar, kettle and selection of hot drinks, safe, shower or bathtub, separate toilet, windows that can be opened and dry-cleaning service during the week

  • 142 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 24 family rooms
  • 12 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,212 reviews

Our guest reviews for Novotel Bordeaux Centre

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,194 reviews
Jrc 3. Friends - 05/10/2018 AccorHotels certified review
« Nice mid range hotel with easy access to all of bordeaux »

Room was very nice. Sufficient room and nice couch to sit on. Room was veryquiet with all we needed Bar service was very disorganized. Bar person had no way to settle accounts so he ran back and forth, leaving people waiting a long time. Breakfast was ample and good

Derek L. Friends - 01/10/2018 AccorHotels certified review
« Disappointing for a 4 star hotel »

I thought overall for the money that was paid and the apparent rating of the hotel it was very disappointing. The coffee and milk in the room was not replaced after the 1st day and the attitude of certain of the staff was poor in my opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek L., Thank you for taking the time to tell us about your experience at the Novotel Bordeaux Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincent Gasnier Directeur / General Manager Novotel Bordeaux Centre

Swasha Friends - 26/09/2018 AccorHotels certified review

Comfortable beds. Nice room and bathroom. Not enough plug points. 2 in family room is not adequate. Not enough cups/tea and coffee facilities for 3 people. Took housekeeping half an hr to deliver extra. Asked for a little something special to acknowledge my friends birthday that happened to fall whilst we were staying there. Any small token would have made her feel special. Asked by email and at reception. Nothing was done which was disappointing. Generally a nice hotel but not enough personal touches

Cat Couples - 25/09/2018 AccorHotels certified review
« Comfortable room with all the modern conveniences. »

Staff were very helpful and friendly

Caroline Couples - 24/09/2018 AccorHotels certified review
« Ok »

Reasonable room, nice to have cold drinks & chocolate. Didn’t eat at hotel other than breakfast which was ok but not enough staff to replenish when things ran out. Big problem was at checkout - we’d paid in advance to take advantage of a good rate & then a young man tried to charge extra! A lady stepped in when we became cross & all was well in the end!

Jessica Families - 22/09/2018 AccorHotels certified review
« Great experience! »

Good location and close to town. Fantastic breakfast. Rooms were spacious. Friendly staff.

Jan H. Friends - 22/09/2018 AccorHotels certified review
« Lovely hotel but bad drains »

No e hotel but the drains were very smelly. All it needs is some sodium hydrochloride tabs( Milton sterilising tabs for baby bottles) Just crumble one into the loo and one each into the plug holes of sink and bath. I usually carry them but who knew I would need them at such a smart hotel. Also, did anyone find my black trousers I left in the wardrobe???? Jan

Friends getaway - 22/09/2018 TripAdvisor review
« Sort the drains out »

A lovely hotel with only one exception. Serious smelly drains. All they need to do is arm the cleaners with some sodium .hyperclorite tablets. (Milton sterilizing g tablets for babies bottles). Break a one into the loo, one into the sink plug hole and ditto for the bathroom. Problem solved. I usually travel with some but forgot this time. Who thought I would need them at such a posh hotel. Also left my black trousers in the wardrobe. Did anyone e find them?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for the feedback on your stay at the Novotel Bordeaux Centre. We are pleased to see that you enjoyed your stay with us in Bordeaux and are sorry that you have encountered problems of smells with the drains. Be sure that we already have taken action during the works but apparently some odors remain, we will try your tips, thank you for sharing. Concerning the black trousers in the wardrobe please contact me directly on the h1023-gm@accor.com so I can see with my team if we found it. We hope to have the pleasure of welcoming you again for a new experience in Bordeaux! Best regards,

Malcolm K. Friends - 21/09/2018 AccorHotels certified review

Comfortable , relaxing , pleasant staff ,good location near tram stop . Breakfast ok .

Guy H. Couples - 13/09/2018 AccorHotels certified review
« A great stay with superb staff »

Really good. Great people looking after us in the hotel.

Bak Families - 12/09/2018 AccorHotels certified review
« An adequate stay »

To start with there was an error in the booking as my wife and children were not ncluded in the booking, but the receptionist sorted it out for us, there was no mention in your description about car park restrictions, but I was allowed to park my vehicle out front. I would have thought that the amount of times I have stayed with Novotel, I would have been given more than a small bottle of water for my stay, bearing in mind there were four of us. Breakfast was very limited and the staff were not willing to make anything that was not already out, (poached eggs and pancakes).

Jorrit Business - 10/09/2018 AccorHotels certified review
« nice hotel, good staff »

the main problem is the lack of protein rich items on your breakfast buffet

E B. Couples - 10/09/2018 AccorHotels certified review
« E B. »

Very disappointing. We chose the hotel as we have always been happy with other Novotel hotels in the past. 1 The air conditioning was very poor and we needed a fan to keep cool. 2 We had placed the ‘Do not disturb’ notice on the door one morning but someone still came in to restock the water. We found this to be an invasion of our privacy. 3 We had requested a wake up call for 4 am on the morning of our departure but it never happened. When we questioned this on checking out, the gentleman double checked the list and said he didn’t know why we hadn’t received the call. Thank goodness we hadn’t relied solely on this as we could have missed our flight! To be honest, we found our next hotel - the Premier Inn (budget hotel at Gatwick airport) was half the price, great air conditioning and staff were twice as efficient.

David H. Families - 10/09/2018 AccorHotels certified review
« All good until checkout »

This was just a one night stay. I have used this hotel before and always tend to try to stay in Accor group hotels. The welcome, room and all aspects of the stay were good. As we had an early departure for the airport we opted for fast check out so that we could just drop the keys the next morning. The bill which has been emailed to me includes 30€ for two breakfasts which we did not have. I emailed 2 days ago to point out the error. I still haven't received a response or acknowledgment. Not good.

Isabel R. Friends - 10/09/2018 AccorHotels certified review
« Poor service. Uncomfortable pillows. No toiletries. »

Would not stay there again, nor would I recommend staying there. Had to ask for toiletries several times, reception was not good at helping us understand the area or move around and pillows were very uncomfortable. Air conditioning was very loud, which prevented us from getting a good night sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Madame/Monsieur R., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Bordeaux Centre. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Vincent Gasnier Directeur / General Manager Novotel Bordeaux Centre

Couples - 10/09/2018 TripAdvisor review
« Ok »

Not a badly situated hotel for a trip to Bordeaux. However who designed the breakfast area? So cramped there was no room to eat at 9 o'clock and yet lots of poorly used space in the lobby area nearby. Needs redesigning. We paid quite a lot for breakfast. Nobody checked we had paid, so why did we bother? Difficult to get to the buffet area anyway as so cramped. Therefore difficult to get any food. There are only two small lifts for an 8 storey hotel which I think is not enough. And although there is a security device in the lift for inserting card to access floors it is not working. I think with such an badly designed unsurveyed lobby area this should be working. Staff pleasant enough but overworked.

Jim B. Couples - 08/09/2018 AccorHotels certified review
« A very pleasant stay »

A very nice hotel , close to the old part of the city . The rooms were good although we did have trouble with the plumbing . Staff friendly and helpful . Breakfast more than adequate .

Pf Couples - 04/09/2018 AccorHotels certified review
« Nice hotel »

Nice hotel, simple amenities. If two people are in a room there should be two bottles of water. Breakfast was just ok.

G Families - 03/09/2018 AccorHotels certified review
« Clean but outdated »

Rooms clean, service great. Our room had a seperate toilet with no washbasin, and the toilet room door was so close to the toilet. No USB charging in rooms.

AbiP-W Family - 28/08/2018 TripAdvisor review
« Standard Novotel. Helpful, English-speaking staff »

Booked this hotel for 1 night driving North through France on a family holiday.The staff all spoke excellent English and were helpful in directing us to the carpark (€15 for the night and plenty of spaces) and in recommending an excellent restaurant.Breakfast had a good selection of continental and local foods, and a section which seemed to be where you fry your own egg.I liked the way the sofa bed made a twin bed so unlike Novotels we've used in the UK my 2 children didn't have to share a double bed.We were provided with a map of the town and several restaurant recommendations within a 15 minute walk.A lovely stop which I don't hesitate to use again if in the area.

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