Hotel - Mercure Hotel Hannover City
Mercure Hotel Mercure Hotel

Mercure Hotel Hannover City

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4.0/5 522 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Paying, Nearby)
    • Rowing (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Hannover City you can choose between Standard Rooms with a single bed, twin beds or a double bed and Privilege Rooms with double bed or twin beds. All 145 rooms are air-conditioned, have WIFI access andDSL connection and were completely renovated in 2013. Our Privilege Rooms now have a free minibar, WIFI and music docking station! One child aged up to 12 can stay in your room free of charge, pets are welcome to stay for a fee (10 EUR/night).

  • 145 rooms
  • 129 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,538 reviews

Our guest reviews for Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 522 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jasper T. Business - 13/02/2018
« Good »

Not my first time with Mecure Hannover City as I work at NordLB office which is just next door hence very convenient for me. Stay is pleasant and rooms are clean and simple with the breakfast area (after renovation) nice and relaxing. On previous occassions and on my most recent stay, I remember there is a front staff (Leo) who was helpful, friendly and spoke good English. I am impress with his quality of service and he searched to find me a room that enabled me to do an early check in which is helpful given I need a room to freshen up after my long flight and before I go to the office. Strong compliments to Leo and please let him know he is doing a good job and to keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasper T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Leo who is a great asset to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Anonymous Business - 09/02/2018
« Excelent service! »

MErcury is always a good option in my opinion. Its very well located and very good services in general.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Colin C. Business - 02/02/2018

I thought the hotel bedroom looked tired, although it may just have been my room. When I checked in I was asked if I wanted breakfast at €17.00 which I thought was very expensive but said yes and when I came to pay I was told that it was €19.00 which was extortionate. In the event this was reduced to €17. I was told this was good value even though the hotel was advertising a 3 course evening meal for €19.50.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The charge for breakfast is indeed 19 EUR, I apologize that you received an incorrect information at check in. The evening meal for 19,50 EUR is a special offer due to our 30 year anniversary. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Alan B. Business - 16/01/2018
« Good hotel but over priced at exhibition times »

Good hotel, well located for business. Good breakfast and service.from friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next Domotex. Sincerely, Ulrich Moritz Reception

AccorHotels certified review
Anonymous Business - 13/01/2018
« As usual made to feel at home »

Friendly staff, excellent service and care

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback.We are happy to welcome you again. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Christian M. Business - 12/01/2018
« Very good welcome as usual »

I feel comfortable with people and rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. We are happy to hear, that you had another pleasant stay with us. We are always glad to welcome you again. See you soon. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Greg Families - 03/01/2018
« Stay »

Great as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg Packer, We very much appreciate your comments regarding your last stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Anonymous Families - 31/12/2017
« Nice »

Nice location & lounge. The room was cold (could not warm it up enough over 2.5 days) & needs some renovations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the review of our hotel! We are sorry that your room was too cool. Next time, please inform us directly so we can react in any way or bring you a heater at least. We are happy that you shared your experiences with us and hope to see you again very soon. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
1234 Business - 21/12/2017
« Nothing special for the price and promised standard »

The service-personnel in hotel is great. They are all very kind and helpful. Extremely! They deserve 10. But facilities unfortunately not. Priviledge room the only special thing are square m, what is not helping in winter season as it is extremely cold. Lighting is very weak, I had to use my flashlight to get anything from the wardrobe. The design needs refreshing, as due to weak lighting, dark furniture, some beige walls it is not very nice, it's gloomy. Bathroom is nice, although with no heating, what in December would be useful. Breakfast is also not very attractive, comparing it to different hotels in Hannover the range of choice is limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nina Z., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We wish you happy holidays and hope to welcome you back soon. With kind regards Ulrich Moritz Front Office Manager

AccorHotels certified review
Tim H. Business - 18/12/2017
« Always Excellent! »

An outstanding mid-price hotel. Moderately comfortable rooms, not luxurious but simply delightful staff who make every effort to make sure that your stay is comfortable. Also one of the best breakfasts available anywhere at any price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also very much appreciate your comments regarding our breakfast buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Sarah S. Business - 15/12/2017
« Delightful, as always »

The Mercure in Hannover is a great place to stay for business travel - close to the city centre, good transport links and a great breakfast. Thanks especially to the reception staff who are wonderful and always give such a warm welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you again soon! Sincerely, Ulrich Moritz Fron Office Manager

AccorHotels certified review
K.l. Families - 14/12/2017
« Very friendly staff and spotlessly clean »

The staff where very nice but also very professional.would recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith Loveday, We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

TripAdvisor review
Stephen M Family - 13/12/2017
« Hannover City hotel »

Excellent hotel with lovely friendly staff and nice buffet breakfast. We stayed for one night to visit Hannover Christmas market. We stayed in one of the privilege rooms which was huge and well equipped with nice quality toiletries including a toothbrush. The room was clean. However, I did notice a couple of holes in the sheets used to make up my daughters sofa bed. I would also say that it needed to be made more clear that in the privilege rooms the minibar is fee, a price list was still in the room making it confusing. The breakfast was lovely with a large choice. I would use the hotel again without hesitation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen M, We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We usually provide key card holders, including information about the privilege room upon check in. We apologise if this was not the case and hope to welcome you again soon. Sincerely, Ulrich Moritz Front Office Manager

TripAdvisor review
Rob M Couples - 13/12/2017
« One night stop-over in Hanover »

This hotel offers a good standard of accommodation, close to the centre of Hanover. The staff are very welcoming and always helpful. Our only criticism was the overcrowded dining area at breakfast - we ate our breakfast on a low level table in the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob M, thank you very much for your positive feedback on Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise for the inconveniences during breakfast and still hope to welcome you again soon. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Simon C. Business - 06/11/2017
« MR »

Always a pleasure to be greeted by such polite and efficient staff. The room was made available early for me. Very flexible when I had to cut my trip short. This is my "go to" hotel in Hannover. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Phil &. P. D. Couples - 02/11/2017
« Very impressed with the facilities and friendly staff! »

Extremely comfortable, and nice to be upgraded due to my Gold Card (my wife was very impressed). Restaurant and Reception staff were all wonderful, polite, helpful and interested in our well being. We will be back to stay again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
B. Business - 18/09/2017

alles ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr B., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hannover City. Es freut uns, dass Ihnen der Aufenthalt gefallen hat. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ulrich Moritz Empfangschef

TripAdvisor review
Friends getaway - 14/09/2017
« Lovely and friendly »

very nice hotel and friendly stuff - perfect location (walking distance from the old town and shopping area, lovely park starts at the door of the hotel) - will absolutely come back! (a little bit too expensive for the garage - but it is very convenient to be able to park in the garage)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Masha P, We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Brian D. Couples - 12/09/2017
« weeknd in Hanover »

Very good positon.Efficient and well managed. Very friendly and helpful reception. I would recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

AccorHotels certified review
Anonymous Business - 21/08/2017
« ??? »

having stayed in that hotel before I had already stated that I would refrain from an upgrade if I would get a more quiet room. However I ended up in the same room as before, directly above the outdoor bar.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr A., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Hannover City die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass wir Ihrem Wunsch nach einem ruhigen Zimmer nicht entsprochen haben. Diese Präferenz hatten wir bereits Anfang des Monats hinterlegt, allerdings wurde dies bei der Zuteilung letzte Woche nicht beachtet. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass wir für Sie heute abend ein ruhiges Zimmer vorbereitet haben. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir freuen uns Sie später wieder bei uns begrüßen zu dürfen und wünschen Ihnen eine gute Anreise nach Hannover. Mit herzlichen Grüßen Ulrich Moritz Empfangschef

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