Mercure Hotel Hannover City 4 stars

TripAdvisor rating 4.0/5 623 reviews
Mercure Hotel Hannover City
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Room 1

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Central, quiet, green location by Maschpark and the town hall, between Maschsee lake and city

  • Traditional and modern: Listed hotel with a historic past, built in 1889

  • Completely renovated 2013-2017: rooms, bathrooms, sauna, gym, lobby, bar and restaurant

  • Historic "Marienburg" room from 1889, furnished as a gift from Queen Marie

  • Awarded "Riesling Lounge" status by the Wines of Germany for its exceptional wines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Other sports activities
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169
hannover
germany

Tel: +4951180080

Fax: (+49)511/8093704

Contact email

Check-in from 15h00

Check out up to 12h00

  • KROEPCKE :   100 Rath.Bleichenstr

  • STADION :   200 Rath.Bleichenstr

  • BUS 200,267 :   BUS 200,267 Rath.Bleichenstr

  • S5 :   S5 HAUPTBAHNHOF

  • 1,2,8,18,4,5,6,16,11,10,17 :   Hauptbahnhof

  • By plane

    FUHLSBUETTEL At 150km / 93.75 miles

  • By plane

    HANOVER LANGENHAGEN At 14km / 8.75 miles

  • By helicopter

    HANNOVER AIRPORT At 14km / 8.75 miles

  • By car

    ANDERTEN At 10km / 6.25 miles

  • By car

    HERRENHAUSEN At 10km / 6.25 miles

  • By car

    LANGENHAGEN At 10km / 6.25 miles

  • By train

    HANNOVRE/HANNOVER At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF At 0.8km / 0.5 miles

GPS :52.366829, 9.740032

Our accommodations

At the 4-star Mercure Hotel Hannover City you can choose between Standard Rooms with a single bed, twin beds or a double bed and Privilege Rooms with double bed or twin beds. All 145 rooms are air-conditioned, have WIFI access and DSL connection and were completely renovated in 2013. Our Privilege Rooms now have a free minibar, WIFI and music docking station! One child aged up to 12 can stay in your room free of charge, pets are welcome to stay for a fee (10 EUR/night).

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with single bed

  • Max. number of persons: 1
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV

Spacious privilege rooms - the most beautiful rooms in the hotel

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Viktoria and Zendan: Back to the "analog" days

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Eileen and Madeleine: Ladies' room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Fabian: The world within four walls

  • Max. number of persons: 1
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: Regional

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 225

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,899 reviews

tripadvisor

TripAdvisor Rating 4.0/5

623 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Location OK but some short comings

Customer review rating 4.6/5

Mark H. Couples - 09/09/2019 AccorHotels review

Although the location was only 15 minutes walk from the town centre you had to cross a six lane highway to get there. The breakfast was very expensive at 19 euros a person. The water in the shower was only warm and not hot. The staff were helpful and friendly. For the first time in our two week stay we were confronted with the scam of encouraging guests to pay in £ sterling at an exorbitant exchange rate rather than in euros. Mercure you can do better than this.

Great stay

Customer review rating 4.6/5

Olympia Business - 07/09/2019 AccorHotels review

The room is great , I really appreciated the mattress and the pillow as well as the breakfast.

nice hotel, unfortunately rather noisy due to an event

Customer review rating 4.6/5

Jean L. Families - 26/08/2019 AccorHotels review

good comfortable

Nice hotel, good location

Customer review rating 4.6/5

Thomas Friends - 19/08/2019 AccorHotels review

Nice hotel. Good location. Friendly and service minded staff.

Service not as we would expect or are used to at Accor hotels

Customer review rating 4.6/5

Jens J. Couples - 18/08/2019 AccorHotels review

Room ok But very dissatiesfied with service level. Second day of our stay our room were not cleaned. Even though we specifically asked at 3.30 pm. in the reception that day, they guaranteed that our room would be cleaned. Compensation from the hotel were a bootle of water and some buiscuits, what are we, Children? We asked to speak to the manager, but never did. We will never visit this hotel again.

pleasant stay

Customer review rating 4.6/5

Wael K. Business - 13/08/2019 AccorHotels review

My stay was smooth. Easy check-in and check out.

Decent hotel in good location

Customer review rating 4.6/5

Sam Families - 12/08/2019 AccorHotels review

Good location for the lake and museums. Our family room was a bit dingy though as half the room had no natural Light. The aircon only reaches you if you are in the fold out bed.

Customer review rating 4.6/5

E Friends - 10/08/2019 AccorHotels review

Stay was good. One receptionist was really helpful, when I needed help. Another one wasn’t that helpful when I changed rooms and wanted to upgrade.

Great value for money!

TripAdvisor rating 4.0/5

Olga I Family - 01/08/2019 TripAdvisor review

This was one of the 5 hotels we stayed in during our road trip through Germany and by far the best experience. We booked a Privilege room and everything was great: friendly, welcoming and professional staff, cosy atmosphere, spacious room, very comfortable mattresses, memory foam pillows, mini-bar included in the price and very varied and tasty breakfast. If we ever return to Hannover, this will definitely be our place to stay again.

Excellent hotel, room and breakfast and staff all good

Customer review rating 4.6/5

Hajo Solo - 28/07/2019 AccorHotels review

I had one of the theme rooms. Top. Bathroom modern, sufficient light. Nice breakfast area. Quiet. During booking I was offered the option for late checkout so at could freshen up at the end of the day before driving off. So cool. Only hick-up was checkin: after entering so many details also to enlist into the club program in return for price discount, at checkin I still was offered a form to fill out, nothing prefilled. In my view totally unnecessary, just a signature should be fine, maybe adding my ID number only.

ok

Customer review rating 4.6/5

Anonymous Couples - 22/07/2019 AccorHotels review

I will if you write to me describing how I was as a guest

Charming hotel

Customer review rating 4.6/5

Anthony Couples - 21/07/2019 AccorHotels review

Ideal stop on our German roadtrip!

No more the same hotel

Customer review rating 4.6/5

Pio Business - 10/07/2019 AccorHotels review

No more personal welcome, no more extra tea waiting for me in the room, no more welcome letter and as usual problems with points credit

Comfortable.

Customer review rating 4.6/5

Helena J. Business - 02/07/2019 AccorHotels review

Comfortable.

How to lose 19€ over a 3€ fight

Customer review rating 4.6/5

Richard S. Business - 29/06/2019 AccorHotels review

Dear Accor Hotel Friends, As a platinum member, I'm used to have a good and flexible conversation with all the accor staff around the globe. However, never experienced the lack of flexibility / business acumen of the check out team (a very old lady) that I had the displeasure to meet. Long story short, I drank a water bottle which I assumed it was for free (as a platinum member I always have this - the summer days were also really intense and I was really thirsty), was informed that it wasn't during the check out. I wanted then to use my welcome drink voucher to pay for it, which I couldn't use since I was mainly at the hotel to sleep. This was denied because "I can only redeem the voucher at the bar". The lady doing the check out was so annoying and so unfrendly, that I asked to cancel the Breakfast I already ordered (19€) so she could have her 3€ and "stick to the rules". Great gain for her, I assume she is really happy to have "followed the rules". To be honest, Accor can a lot better, as I know this for sure and this employee is unfortunately not alligned with your company culture of worldwide guest hospitality. Thanks in advance, Richard S.

It was a great experience for as much as a stayed.

Customer review rating 4.6/5

Mark Families - 25/06/2019 AccorHotels review

The service and the orevall cleaning assorts were in a very high level. Thank you for your thank you letter towards me! Good evening!

The rooms were nice, the bathrooms very small and outdated.

Customer review rating 4.6/5

Nuno P. Families - 24/06/2019 AccorHotels review

Bedroom: Spacious and with nice view although we booked the best rooms on the Hotel. Very noisy Air Conditioning, we had to turn it of to sleep quietly. Bathroom: Disappointment! Very small and the shower was very poor... but it did its job! Breakfast: Nice breakfast with nice staff, very professional just need to smile a little more and connect a bit more with the guests. Staff at the check-in: Very professional but also very cold, we did not feel welcome or not welcome it was like checking in at a automatic motel, need to improve a lot for a 4 stars hotel. Positive notes: Big room with nice view and the courtesy mini bar Negative notes: More friendly staff. The notes spread all over the hotel alerting for robberies inside the hotel and not to leave anything in the hotel because they will not assume any responsibility, this is an unacceptable situation!!! A 4 stars hotel that leaves notes everywhere with this kind of serious warnings shows a very weak management. The manager of a Hotel in such a nice location is clearly missing all the important points when it comes to giving the guests a nice and perhaps a unique experience. I have stayed in a lot of accor hotels and this situation is the first time.

Feel dark and like a basment

Customer review rating 4.6/5

Anonymous Families - 22/06/2019 AccorHotels review

The room was right next to the elevator I have asked for å room a way from the elevator. It was dark And like å basement. And we feel that we could get a warmer welcome

Perfect Short trip

Customer review rating 4.6/5

Anonymous Couples - 13/06/2019 AccorHotels review

We got an upgrade to a privilege room which was very nice. Food was great and service overall very satisfying

Dear Mrs. D., We very much appreciate your comments regarding your stay at Mercure Hotel Hannover City. It is great to hear that you had a perfect short trip. We hope to see you again very soon. Kind regards Leo Kujawa Front Office Shiftleader

Excellent weekend in an excellent hotel!

Customer review rating 4.6/5

Anthony G. Couples - 03/06/2019 AccorHotels review

Came to Hannover to support my son & his team at the u14 rugby German Championships (SC1880 - they won!) and chose this hotel because we stayed there a couple of years ago for another weekend of rugby. As last time, the weekend was absolutely amazing - great staff (especially Ms Nadia Zimtel at check-in!), great food, great service, great location & the hotel itself had great rooms, relaxing areas to sit and enjoy the ambiance. Thank you! We will definitely come here again - always here when we come to Hannover! You helped make our weekend extra special, on top of our son (captain) & his team winning the German Championships! Best, Anthony G..

Dear Anthony G., we very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. First of all, congratulations on winning the Rugby championship. We are delighted that your Rugby weekend in Hanover was succesful. It is great to hear that you enjoyed the quality of our staff as well as your hotel room. I passed on your positive feedback to Ms. Nadja Linzel personally. We hope to welcome you again very soon! Best regards Leo Kujawa Front Office Shiftleader
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