Hotel - Mercure Hotel Hannover City
Mercure Hotel Mercure Hotel

Mercure Hotel Hannover City

4.0/5 582 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre
  • Sauna
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat
    • Rowing (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Hannover City you can choose between Standard Rooms with a single bed, twin beds or a double bed and Privilege Rooms with double bed or twin beds. All 145 rooms are air-conditioned, have WIFI access andDSL connection and were completely renovated in 2013. Our Privilege Rooms now have a free minibar, WIFI and music docking station! One child aged up to 12 can stay in your room free of charge, pets are welcome to stay for a fee (10 EUR/night).

  • 145 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,950 reviews

Our guest reviews for Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 582 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Aking Business - 07/11/2018 AccorHotels certified review
« Great hotel in a great location! »

Rooms were good and cleaned on a daily basis. The only issue I had was they don't seem to be staffed enough in their restaurant to handle even small groups of people. There are plenty of other dinner options within walking distance.

Nader R. Solo - 07/11/2018 AccorHotels certified review
« Comfortable and affordable »

Great staff who was helpful and friendly

Mehdi K. Business - 07/11/2018 AccorHotels certified review
« Really cold room. Very long check in process. »

Check in took ages. The key did not work. I had received the wrong room. There was no special attention to my platinum status. The room was freezing, it took several hours before it warmed up. I had to sleep with 2 blankets. The rate was more expensive than any other five star I stayed at. Honestly never again in that hotel. And I did not get the points for my stay.

Kate Couples - 04/11/2018 AccorHotels certified review
« Great location, very nice hotel »

I thoroughly enjoyed my stay at Mercure Hotel Hannover City. The superior room was spacious and the hotel staff were friendly and helpful. Breakfast provided and excellent selection of options to choose from. My only comment would be that the decor in the room looked a little tired in places and could do with freshening up. That said, I would not hesitate in staying here again. The hotel was very close to the New Town Hall, and still close enough to walk to the centre and main train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., thank you very much for commenting upon your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Kind regards Nadja Linzel Front Office Manager

Greg Families - 29/10/2018 AccorHotels certified review
« Excellent »

Very efficient and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for your feedback concerning your stay with us. It is always a pleasure to receive positive feedback. Especially from a frequent guest like you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Business - 22/10/2018 TripAdvisor review
« Hannover on business »

Ideal location opposite the Rathaus and easy walking distance to the main city/old town. Very helpful reception staff. Breakfast excellent with a variety of continental and cooked breakfast, the scrambled egg with Ham was particularly tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Curious515464, Thank you very much for your review - we appreciate it very much! We are glad that you could enjoy your stay with us and we are looking forward to your next visit in Hannover. Sincerely Nadja Linzel Front Office Manager

Jan Business - 07/10/2018 AccorHotels certified review
« Close to center »

Fair hotel, but little rugged rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; we will forward the temperatur problem in your bathroom to our Housekeeping Manager. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your feedback with us. We hope to welcome you again soon. Sincerely, Nadja Linzel Front Office Manager

Jb Business - 30/09/2018 AccorHotels certified review
« Very good stay »

This is a comfortable hotel with nice rooms and good decor. The reception area is very small and the adjacent seating looks messy as it is strewn with papers and magazines. The reception staff were efficient. The room was most comfortable and the bed was a nice size and firmness. Lovely to have black out curtains in the room. The breakfast selection was good. Anneke who was working at breakfast service and also behind the bar was truly excellent - friendly, very quick and perfect service. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you very much for taking the time for giving us feedback after your stay at Mercure Hotel Hannover City. Sorry for making a messy impression - during fair times we offer a lot of information material for our guests which is located all around the lobby area. We are glad that you could enjoy your stay and our service in general. We hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Beata Business - 27/09/2018 AccorHotels certified review
« hotel makes definitely positive impression »

very nice people at the reception and restaurant, room a bit dark, but clean - what's the most important

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is a pleasure to receive positive feedback. We are happy that you could enjoy your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Anonymous Business - 25/09/2018 AccorHotels certified review
« Great »

Good contact with the booking desk as we travelled in a group of 19 people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Marta Business - 13/09/2018 AccorHotels certified review
« Service is always great but breakfast has room for improvement »

I am coming to Mercure City regularly for business trip, I like its location and comfort. But breakfast options especially for vegetarians are very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Please give us a hint what we can do better in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Julian S. Business - 13/09/2018 AccorHotels certified review
« all fine but »

Everything was fine as usua. However, I forgot my business credit card (which was used to guarantee the payment of the room, which I have used several times and which is also in your system) and it was refused to use this card ro pay. I know that this is technically possible but ... Given that I am a returning customer I think there should be no doubts that I am paying for my room and that this is a valid card. I had to use my private credit card and now need to ask the company to be reimbursed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. We are glad that you liked your stay with us. Still we are sorry about the issue with the credit card. Please understand that we have to use a visible means of payment. You are completely right: it is technically possible. But it is our general security policy not to do it. We did not want to offend you or express our mistrust. Please accept our apologies.We are looking forward to welcoming you again soon. Sincerely Nadja Linzel Front Office Manager

Shay T. D. Couples - 10/09/2018 AccorHotels certified review
« Excellent Stay at Mercure Hannover City »

We booked a Spacious Privilege Room for our recent one-night stay in Hannover and were very happy with our choice. The desk staff were very kind and helpful, both at check-in and when we asked for directions to some local attractions. We appreciated the free minibar drinks & snacks that were included in the room rate, and we were even able to find free parking on the street directly outside the hotel entrance, so it was very good value. The bed was comfortable, and the location couldn't have been better -- right across the street from the Rathaus and within a short walk of many Old Town sights. We would definitely stay here again on a future visit to Hannover.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tressa D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am glad that we could make your stay a pleasant one. Thank you again for sharing your experience, and we hope your next visit will be as good as the previous. Sincerely Nadja Linzel Front Office Manager

R. Business - 09/09/2018 AccorHotels certified review
« -- »

o.k.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr R., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Nadja Linzel Empfangschefin

Pascal L. F. Business - 02/09/2018 AccorHotels certified review
« good experience »

nice welcome at the reception. nice drink at the bar outside although long waiting time. very cleaned room and silent - highly liked the Vegetarian proposal and healthy food , please keep doing it. Very well located close to the green park. I have an issue anyway as I forgot some clothes in the room and am contacting the reception if they found it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Le F. Riche, We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, we have found some item in your room after you have checked out. I will send you an e-mail to arrange everything. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Chris Business - 26/08/2018 AccorHotels certified review
« Nice location »

Hotel is well situated neear downtown, nice area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. We are glad that you could enjoy your stay with us and are looking forward to welcoming you again. Sincerely Nadja Linzel Front Office Manager

N M. Business - 16/08/2018 AccorHotels certified review
« Perfect service, just as before...many thanks Mercure Team »

Room was lovely, very clean, good temperature and reception staff very helpful and friendly. Breakfast had great choice of food and again great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City and we are glad to hear that you could enjoy your stay with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Nadja Linzel Front Office Manager

Greg Families - 14/08/2018 AccorHotels certified review
« Great service »

As usual very welcoming and very efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for the great review of our hotel! We are glad that you stayed with us again and that you enjoyed your stay once more. Many thanks for your words again, we hope your next stay will be as pleasant as your previous ones. Sincerely, Nadja Linzel Front Office Manager

Anonymous Business - 14/08/2018 AccorHotels certified review
« Some of the staff was lovely and helpful, the temperature situation in the room was unbearable. »

We had a lovely waiter in the evening, he was so helpful and generous with his time. It was 33 degrees outside, our room was a great size but the air conditioning was useless. It made a lot of noise and that was all. Even when it cooled down outside it was still useless. I'm convinced it wasn't air conditioning. I asked for a fan, the lady at the front desk said they are all on loan, I said what about our room, her answer was where do we store them when we don't need them that's why not every room gets one. Really? The hotel is located centrally which is great if you're a tourist like we were.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The statement that we cannot store fans for all rooms is true - but still not appropriate. Sorry for this and sorry for not making you feel welcome. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

Ali A. Families - 08/08/2018 AccorHotels certified review
« Wonderful stay »

We had an enjoyable stay at the Mercure Hannover City Hotel. The staff was friendly and helpful. We would recommend the hotel to family and friends. The hotel could offer more variety on their night menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay with us. It is a pleasure for us to receive positive feedback. Thank you for recommending our hotel! You are right, our night menu is quite small. But we offer a great variety of dishes on our regular menu until 10:30 p.m. in our restaurant each day. Feel welcome to try this next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadja Linzel Front Office Manager

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