Hotel - Mercure Hotel Hannover City
Mercure Hotel Mercure Hotel

Mercure Hotel Hannover City

4.0/5 567 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre
  • Sauna
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat
    • Rowing (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Hannover City you can choose between Standard Rooms with a single bed, twin beds or a double bed and Privilege Rooms with double bed or twin beds. All 145 rooms are air-conditioned, have WIFI access andDSL connection and were completely renovated in 2013. Our Privilege Rooms now have a free minibar, WIFI and music docking station! One child aged up to 12 can stay in your room free of charge, pets are welcome to stay for a fee (10 EUR/night).

  • 145 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,707 reviews

Our guest reviews for Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 567 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ali A. Families - 08/08/2018 AccorHotels certified review
« Wonderful stay »

We had an enjoyable stay at the Mercure Hannover City Hotel. The staff was friendly and helpful. We would recommend the hotel to family and friends. The hotel could offer more variety on their night menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay with us. It is a pleasure for us to receive positive feedback. Thank you for recommending our hotel! You are right, our night menu is quite small. But we offer a great variety of dishes on our regular menu until 10:30 p.m. in our restaurant each day. Feel welcome to try this next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadja Linzel Front Office Manager

Peter Solo - 06/08/2018 AccorHotels certified review
« Weekend in Hannover »

The hotel has been tastefully renovated and the restaurant / breakfast area is comfortable and well aranged to give more privacy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you for sharing your experience with us - we hope your next visit will be as pleasant as the previous one. Sincerely, Nadja Linzel Front Office Manager

Anonymous Families - 05/08/2018 AccorHotels certified review
« It was ok »

The parking is a little bit confusing since they don't give us proper instructions on how to get in and out of it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. We are sorry for the confusion about our parking. We will work on making this more obvious in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Mårte S. E. Couples - 31/07/2018 AccorHotels certified review
« Pleasent »

Friendly and observant staff. Clean. Nice room. Good bed included pillows wariants.

Tony Business - 29/07/2018 AccorHotels certified review
« Excellent staff in great location with good facilities »

8 nights for business. Really great experience. Staff were excellent, rooms very comfortable (noting south facing ones struggled to stay cool which is understandable after 2 weeks of 30C+ temperatures), restaurant very good with great tree covered courtyard cafe, I just loved the bike rental but you need to tell guests it is available on check-in as I could not find anything on it in the rooms or on the website. Location is simply the best - stole across the street to lovely lakes and parks and short walk (200m) into town

Anonymous Business - 23/06/2018 AccorHotels certified review
« Fantastic staff as usual! »

Very welcoming and caring staff. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to have you here. Thank you again for your great feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

Guillermo Business - 24/05/2018 AccorHotels certified review
« I feel at home »

Everybody is very friendly , breakfast and food great, rooms excellent , environment , view and proximity to good restaurant and bars are at walking distance. Gym and Sauna are correct, the park just in front is beautiful for walking or jogging , the lake at 10 min is also a helping to enjoy when you are there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you for your feedback and kind words. We appreciate it and thank you for your loyalty for years now. Hopefully to many more visits to come. See you later Sincerely, Ulrich Moritz Front Office Manager

Business - 25/04/2018 TripAdvisor review
« Quiet and Convenient »

I was here on business and enjoyed my stay very much. The staff made an ordinary business trip a delight. The location is good, too. I walked from the main train station though I'll take the U Bahn back as my suitcase has gained some weight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HBGsTraveller, thank you for sharing your experience on Tripadvisor. We appreciate your feedback and are very happy that you enjoyed services and location. We hope to welcome you back soon on you next business trip to Hannover. With best regards Ulrich Moritz Front Office Manager

Greg Families - 13/04/2018 AccorHotels certified review
« Great stay »

As usual very efficient and very good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Thank you for being a loyal customer and coming back to us whenever you are in Hannover. See you next time! Sincerely, Ulrich Moritz Front Office Manager

Jasper T. Business - 13/02/2018 AccorHotels certified review
« Good »

Not my first time with Mecure Hannover City as I work at NordLB office which is just next door hence very convenient for me. Stay is pleasant and rooms are clean and simple with the breakfast area (after renovation) nice and relaxing. On previous occassions and on my most recent stay, I remember there is a front staff (Leo) who was helpful, friendly and spoke good English. I am impress with his quality of service and he searched to find me a room that enabled me to do an early check in which is helpful given I need a room to freshen up after my long flight and before I go to the office. Strong compliments to Leo and please let him know he is doing a good job and to keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasper T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Leo who is a great asset to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

Anonymous Business - 09/02/2018 AccorHotels certified review
« Excelent service! »

MErcury is always a good option in my opinion. Its very well located and very good services in general.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

Colin C. Business - 02/02/2018 AccorHotels certified review

I thought the hotel bedroom looked tired, although it may just have been my room. When I checked in I was asked if I wanted breakfast at €17.00 which I thought was very expensive but said yes and when I came to pay I was told that it was €19.00 which was extortionate. In the event this was reduced to €17. I was told this was good value even though the hotel was advertising a 3 course evening meal for €19.50.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The charge for breakfast is indeed 19 EUR, I apologize that you received an incorrect information at check in. The evening meal for 19,50 EUR is a special offer due to our 30 year anniversary. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ulrich Moritz Front Office Manager

Alan B. Business - 16/01/2018 AccorHotels certified review
« Good hotel but over priced at exhibition times »

Good hotel, well located for business. Good breakfast and service.from friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you next Domotex. Sincerely, Ulrich Moritz Reception

Anonymous Business - 13/01/2018 AccorHotels certified review
« As usual made to feel at home »

Friendly staff, excellent service and care

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback.We are happy to welcome you again. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

Christian M. Business - 12/01/2018 AccorHotels certified review
« Very good welcome as usual »

I feel comfortable with people and rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. We are happy to hear, that you had another pleasant stay with us. We are always glad to welcome you again. See you soon. Sincerely, Ulrich Moritz Front Office Manager

Greg Families - 03/01/2018 AccorHotels certified review
« Stay »

Great as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg P., We very much appreciate your comments regarding your last stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

Anonymous Families - 31/12/2017 AccorHotels certified review
« Nice »

Nice location & lounge. The room was cold (could not warm it up enough over 2.5 days) & needs some renovations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the review of our hotel! We are sorry that your room was too cool. Next time, please inform us directly so we can react in any way or bring you a heater at least. We are happy that you shared your experiences with us and hope to see you again very soon. Sincerely, Ulrich Moritz Front Office Manager

1234 Business - 21/12/2017 AccorHotels certified review
« Nothing special for the price and promised standard »

The service-personnel in hotel is great. They are all very kind and helpful. Extremely! They deserve 10. But facilities unfortunately not. Priviledge room the only special thing are square m, what is not helping in winter season as it is extremely cold. Lighting is very weak, I had to use my flashlight to get anything from the wardrobe. The design needs refreshing, as due to weak lighting, dark furniture, some beige walls it is not very nice, it's gloomy. Bathroom is nice, although with no heating, what in December would be useful. Breakfast is also not very attractive, comparing it to different hotels in Hannover the range of choice is limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nina Z., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We wish you happy holidays and hope to welcome you back soon. With kind regards Ulrich Moritz Front Office Manager

Tim H. Business - 18/12/2017 AccorHotels certified review
« Always Excellent! »

An outstanding mid-price hotel. Moderately comfortable rooms, not luxurious but simply delightful staff who make every effort to make sure that your stay is comfortable. Also one of the best breakfasts available anywhere at any price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also very much appreciate your comments regarding our breakfast buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrich Moritz Front Office Manager

Sarah S. Business - 15/12/2017 AccorHotels certified review
« Delightful, as always »

The Mercure in Hannover is a great place to stay for business travel - close to the city centre, good transport links and a great breakfast. Thanks especially to the reception staff who are wonderful and always give such a warm welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you again soon! Sincerely, Ulrich Moritz Fron Office Manager

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