Mercure Hotel Hannover City 4 stars

TripAdvisor rating 4.0/5 608 reviews
Mercure Hotel Hannover City
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Hotel extras

  • Central, quiet, green location by Maschpark and the town hall, between Maschsee lake and city

  • Traditional and modern: Listed hotel with a historic past, built in 1889

  • Completely renovated 2013-2017: rooms, bathrooms, sauna, gym, lobby, bar and restaurant

  • Historic "Marienburg" room from 1889, furnished as a gift from Queen Marie

  • Awarded "Riesling Lounge" status by the Wines of Germany for its exceptional wines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Other sports activities
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169
hannover
germany

Tel: +4951180080

Fax: (+49)511/8093704

Contact email

Check-in from 15h00

Check out up to 12h00

  • KROEPCKE :   100 Rath.Bleichenstr

  • STADION :   200 Rath.Bleichenstr

  • BUS 200,267 :   BUS 200,267 Rath.Bleichenstr

  • S5 :   S5 HAUPTBAHNHOF

  • 1,2,8,18,4,5,6,16,11,10,17 :   Hauptbahnhof

  • By plane

    FUHLSBUETTEL At 150km / 93.75 miles

  • By plane

    HANOVER LANGENHAGEN At 14km / 8.75 miles

  • By helicopter

    HANNOVER AIRPORT At 14km / 8.75 miles

  • By car

    ANDERTEN At 10km / 6.25 miles

  • By car

    HERRENHAUSEN At 10km / 6.25 miles

  • By car

    LANGENHAGEN At 10km / 6.25 miles

  • By train

    HANNOVRE/HANNOVER At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF At 0.8km / 0.5 miles

GPS :52.366829, 9.740032

Our accommodations

At the 4-star Mercure Hotel Hannover City you can choose between Standard Rooms with a single bed, twin beds or a double bed and Privilege Rooms with double bed or twin beds. All 145 rooms are air-conditioned, have WIFI access and DSL connection and were completely renovated in 2013. Our Privilege Rooms now have a free minibar, WIFI and music docking station! One child aged up to 12 can stay in your room free of charge, pets are welcome to stay for a fee (10 EUR/night).

Standard Room with double bed

  • Max. number of persons: x2
  • Area: From 17
  • Views: Park view, Historic side view, City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with single bed

  • Max. number of persons: x1
  • Area: From 17
  • Views: Historic side view, Courtyard side, Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 2 single beds

  • Max. number of persons: x2
  • Area: From 17
  • Views: City side, Park view, Courtyard side, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Spacious privilege rooms - the most beautiful rooms in the hotel

  • Max. number of persons: x4
  • Area: From 22
  • Views: Historic side view, Courtyard side, Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Viktoria and Zendan: Back to the "analog" days

  • Max. number of persons: x2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Eileen and Madeleine: Ladies' room

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Fabian: The world within four walls

  • Max. number of persons: x1
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: Regional

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 225 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more
Mercure Hotel Hannover City Meeting Room

Our guest reviews for
Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,474 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

608 reviews

Classic Mercure experience

Customer review rating 4.6/5

Anonymous Business - 08/05/2019 AccorHotels certified review

I enjoyed my stay--convenient parking, nice location for walking in the city and driving to my work site.

Comfortable experience

Customer review rating 4.6/5

Louise A. R. M. Couples - 30/04/2019 AccorHotels certified review

We really enjoyed our time at Mercure. Location, attendance, bedroom, bed, pillow, duvet and breakfast was super nice, but somethings like a hair dryer, was bad, it was too weak and when I turned on started smell burning. Sometimes at the bedroom it reminded me of Ibis.

Excellent

Customer review rating 4.6/5

Mahmood A. Families - 19/04/2019 AccorHotels certified review

Great hotel , good location , helpful staff

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Mercure Hannover

Customer review rating 4.6/5

Ufuk O. Business - 18/04/2019 AccorHotels certified review

Perfect hospitalty, location and service quality

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lara Eckhardt assistent Front Office Manager

Fine stay

Customer review rating 4.6/5

Rafal Business - 22/03/2019 AccorHotels certified review

Stay is Just fine as it should be

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for being a loyal customer Sincerely Nadja Linzel Front Office Manager

Amazing Mercure Stay!!!!

Customer review rating 4.6/5

Rolando R. Business - 12/03/2019 AccorHotels certified review

It has been excellent!!! The service, the attention , the front desk team, the restaurant Team, the food, the housekeeping, etc etc And the Managers !!!

Dear Mr. R. Morales, We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback.Thank you for being our guest for such a long time. We are pleased to have you here. Sincerely Nadja Linzel Front Office Manager

Great stay - limited room service options

Customer review rating 4.6/5

Anonymous Business - 09/03/2019 AccorHotels certified review

Room was comfortable, internet great, excellent breakfast, above average fitness room. Room service selection was very limited and restaurant did not have casual options. Would have looked for something quicker and easy - like pizza, sandwich, Schnitzel

Dear Mr. A., We very much appreciate your feedback regarding your stay at the Mercure Hotel Hannover City. I am sorry that we could not meet all your expectations. Thank you very much for that hint. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Comfortable after an hard day of Expo

Customer review rating 4.6/5

Anonymous Business - 08/03/2019 AccorHotels certified review

No complain, I am a very frequent traveler an I have been satisfied! Thanks

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Highly satisfied

Customer review rating 4.6/5

Roger Business - 08/03/2019 AccorHotels certified review

Extremely pleasant, as we usually get from Accor. staff friendly and helpful, room fine and set evening meal excellent quality and good value.

Dear Roger R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City and are pleased to hear that you could enjoy your stay with us very much! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

i need my money back ( 2 star room) Room 327

Customer review rating 4.6/5

Mohamed E. Business - 26/02/2019 AccorHotels certified review

Dear Sandra, Good Day. I am very dissatisfied from my room. i am leclub accor hotel member. I booked 3 rooms in 22-23 in your hotel under my account. room numbers is 327, 320, 408. room no 320 & 408 is 4 star room. my room 327 is very bad room maximum (2 star room). I need my money for this room only back. Iam waiting your feed back.

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As my front office manager informed me, she had direct contact with you during check out and had the chance to talk to you about your worries. She was very concerned about this feedback and offered you to take the cost for parking off your bill as a gesture of good will. You reassured her, that everything is fine and this was not necessary - still we insisted in not charging the amount. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Sandra Schmidt General Manager

Lovely hotel with great hotel staff

Customer review rating 4.6/5

Peter Couples - 23/02/2019 AccorHotels certified review

Lovely room, great breakfast, wonderful warm staff.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

In general good

Customer review rating 4.6/5

Rafal Business - 21/02/2019 AccorHotels certified review

Good accomodation. Fine breakfast

Dear Mr. R., Thank you for the positive feedback after your stay at our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Nadja Linzel Front Office Manager

An enjoyable stay

Customer review rating 4.6/5

Anonymous Couples - 12/02/2019 AccorHotels certified review

Quiet comfortable room with a good location. Good value for money. Excellent, hard working, receptionists. Fredericka especially helpful and welcoming.

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Room and breakfast ok. Restaurant very slow.

Customer review rating 4.6/5

Mark Business - 24/01/2019 AccorHotels certified review

I had to chase the waitress to get her to take our order, and then it took very very long to get something. And this happened in the restaurant when it was nearly empty.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem. This is definitely not our standard! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

Miss

Customer review rating 4.6/5

Anonymous Business - 23/01/2019 AccorHotels certified review

The value for money at the hotel is not great. I would have not stayed here if the booking was not a group booking made by someone else. My room had problems with the fridge, it was making noise and I had to switch it off for the night. The “heat” setting on my air conditioning was not working. You could feel a draft coming through the window as well. My toilet seat appeared to have not been cleaned properly on my arrival. The internet was very weak too and I had to keep using my own mobile data. In the morning the cleaner tried to enter my room at 9am. She did not speak any English so when I said twice I am still here and she needs to come back later, she actually entered the room and I had to get out of the bed to gesture to her to go out. The staff at reception are very polite though and the breakfast is really good.

Dear Miss D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations - please let me express my apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The mentioned experience does not express our standard at all! Sorry for this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

Fantastic access from driving in to enjoying the sights of the centre.

Customer review rating 4.6/5

Carl Couples - 20/01/2019 AccorHotels certified review

Relaxing and even when it was busy the staff were really friendly and helpful. The sauna and fitness area were really clean and well maintained. We didn't eat in but the food looked great and there were plenty of people having meals even with restaurants close by. Always a good sign.

Dear Mr. S., We very much appreciate your kind words regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback about our staff, I will share your comments with the team. We are happy that you were able to enjoy the great location of the hotel. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Was wonderfull

Customer review rating 4.6/5

Kim Families - 04/01/2019 AccorHotels certified review

Everyone was very nice. The room was perfect as i had 2 little kids. I did have one issue where I had requested room service for breakfast, twice they would not deliver and said I should come down. This surprised me as I did not receive any notice that they we would not be able to order breakfast to be brought up.

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Sorry for the misunderstanding about room service. If you order breakfast in advance, room service is definitely offered and should be available during our breakfast times. I am not sure what happened - please accept my apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Mixed feelings about this hotel

Customer review rating 4.6/5

Arthur Families - 04/01/2019 AccorHotels certified review

The hotel is situated in a nice old building and looks quite cozy, location of the hotel is convenient and close to the center. Staff is friendly and efficient. The rooms (we got a privilege room) are large but a bit outdated and very noisy. In my opinion the beds are hard as rock and the pillows are very uncomfortable. The 1 person blankets are too small and warm (might be synthetic?). It was very hard for me to catch some sleep here. Also if you are taller then 2 meters, you have to mind your head now and then and you can definitely not stand straight up in the rainshower. The room and VIP bathroom in particular cannot compete with for example the Sofitel branded hotels. The free minibar which is a feature of the privilege room is a nice plus. Breakfast was pretty decent! During our stay we had no running water after 9:30 which forced us to rush in the morning and change our schedule (skip the gym). We were not informed which this inconvenience upfront (but after check-in). Restaurant was closed as well. Final conclusion: it was not worth the money (~100 euro per night).

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry about the inconvenience resulting from the necessity to switch off running water for a certain period during your stay. I understand that this influenced your stay in many ways. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please let me know if there is anything that we can do for you. Kind regards Nadja Linzel Front Office Manager

Nice hotel in convenient location

Customer review rating 4.6/5

Thomas L. Solo - 03/01/2019 AccorHotels certified review

The hotel is conveniently located next to the Maschpark (with Maschsee), city hall (Neues Rathaus), NordLB and a max. 10 min walk to reach the pedestrian zone with its large stores and boutiques (Osterstr.-/ Karmarschstr.) . A friendly welcome when arriving at the hotel, a clean and comfortable room (332) with balcony (Maschpark side) made me feel at home. Though there is no minibar rooms are equipped with a fridge. There is choice of drinks for sale in the larger fridge in the reception area and also a hotel bar. Breakfast. Luckily it was included in my room rate. Paying separately it is charged with EUR 21 which I consider slightly too expensive - compared to other hotels. Parking. You can park your car for free along Bleichenstrasse and possibly other smaller streets around the hotel. However the hotel also has its own car park (EUR 14/night). Overall conclusion: Regret I had to leave after only one night and so I am looking forward to another stay hopefully soon. I can fully recommend this hotel.

Dear Mr. L., Thank you for taking the time to leave a comment regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Nice hotel with good location

Customer review rating 4.6/5

Riitta Couples - 27/12/2018 AccorHotels certified review

Nice experience.

Dear Riita, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lara Eckhardt assistent Front Office Manager
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