Hotel - Novotel Ipswich Centre
Novotel Hotel Novotel Hotel

Novotel Ipswich Centre Hotel

4.0/5 1,002 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry  (Nearby)
    • Dry cleaning / Ironing
    • Laundromat (Nearby)

Leisure and activities

  • Fitness centre
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Sailing facilities
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Archery
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Football (Nearby)
    • Horse riding
    • Jogging track (Nearby)
    • Squash court
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 101 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,593 reviews

Our guest reviews for Novotel Ipswich Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,002 reviews
Sarah C. Solo - 13/02/2019 AccorHotels certified review
« Exactly as needed »

Perfect

Andy Business - 13/02/2019 AccorHotels certified review
« Good »

The hotel is fine. The car park is another matter. Your contractors take up too much room and it is difficult to park at the time I arrive.

Anonymous Solo - 13/02/2019 AccorHotels certified review
« Ok »

Disappointed my credit card was charged £300 for a £131.10 stay yet had to vehemently argue to be allowed to charge a £7 glass of wine to my room. 6 days after the initial charge / authorisation this value has still not cleared my card. I've been a frequent user of Accor group and would like to understand the policy. In future I won't check in online if this is your policy.

Chandan N. Business - 12/02/2019 AccorHotels certified review
« Satisfied »

Stay was comfortable and all staff very helpful. Breakfast was good too. Room 308 basin is clogged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kumar N., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback about the staff and breakfast. My apologies for the problems with the sink, I will ask maintenance to have a look I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen!

Anonymous Business - 10/02/2019 AccorHotels certified review
« Very comfortable. Lovely »

Nice welcome. Helpful staff. My request was also sorted out. Great location. Nice quiet room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback about the staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com |

Peter M. Families - 10/02/2019 AccorHotels certified review
« So much better than last time »

Lovely quick check in, perfect rooms, very helpful man on reception qgmho brought us up forgotten toothbrushes!!! Complimentary breakfast though lady setting up was quite rude as we were told breakfast was at 6.30 and she said it was 7 but not in a polite way....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I am very sorry about the breakfast lady in the morning, I will look into this. I will share your all your comments with our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com |

Isaac Business - 10/02/2019 AccorHotels certified review
« Good Hotel. Good location, Cosy environment »

Check in was nice and easy. Hotel not too difficult to find although better signage before roundabout ie some directions would be useful. Reception could give local maps out even if its A4 that would've certainly helped. Staff helpful. Breakfast good. The gentleman did not tell me where everything was, merely help yourself. Again that could be improved. Room was nice and clean. Only issue was pipes were very leaky both within the shower and for the bath. Did try filling bath but due to leaky pipes water spilt out even before it went in. Check out was slow but had to wait due to parking payment so could not use fast check out. A separate machine to allow this to be done by the individual would reduce waiting especially if prepayment was done. Gym was decent. Toilets next to Gym would assist. Overall good experience ideal city location and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive and also constructive feedback and we will certainly take all your points on board to continue improving our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Sarah M. Couples - 10/02/2019 AccorHotels certified review
« Disappointed as dinner didn't arrive and only one teabag each »

Have stayed several times over years but this time we ordered food in our room as going to a concert and it didn't arrive. Was asked to reorder but didn't have time so went out without eating. Also we only had a teabag each in our room . So very disappointed.

Anonymous Business - 10/02/2019 AccorHotels certified review
« comfortable hotel that has made changes »

Pleasant. New breakfast routine wasn't explained at all, dinner menu lacked vision, room good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina, We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive and also constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Keith P. Solo - 08/02/2019 AccorHotels certified review
« Great Hotel »

Always enjoy my stay in this hotel, friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your amazing comments regarding your stay at Novotel Ipswich. It is always a pleasure to receive positive feedback about the staff. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/UserReviewEdit-g190725-d191757-Novotel_Ipswich-Ipswich_Suffolk_East_Anglia_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Susan Feek Front Office Manager

Cheri K. Couples - 05/02/2019 AccorHotels certified review
« Comfortable and friendly staff »

Staff was very friendly and attentive. Although building work was going on in the next room I was not affected by it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., We very much appreciate your comments regarding your stay at Novotel Ipswich. It is always a pleasure to receive positive feedback about the staff.. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/UserReviewEdit-g190725-d191757-Novotel_Ipswich-Ipswich_Suffolk_East_Anglia_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Susan Feek Front Office Manager

Murali Business - 04/02/2019 AccorHotels certified review
« Overall it was good »

Hotel is conveniently located. Rooms were maintained well, breakfast was good. Staff was courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at Novotel Ipswich. It is always a pleasure to receive positive feedback about staff and breakfast. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/UserReviewEdit-g190725-d191757-Novotel_Ipswich-Ipswich_Suffolk_East_Anglia_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Susan Feek Front Office Manager

B M. Couples - 02/02/2019 AccorHotels certified review
« B M. »

Breakfast cold poor service mud on stairs not cleaned for three days not really up to a 4 star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian M., Thank you for taking the time to tell us about your experience at the Novotel Ipswich Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will be talking to both housekeeping and the head chef regarding your comments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Susan Feek Front Office Manager

Acrosbie Business - 01/02/2019 AccorHotels certified review
« Ideal central location. »

Stayed for 1 night on business. everything clean, tidy and as expected. Hotel is undergoing refurbishment and so some spaces lost from the car park otherwise no different from my previous stays here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen!

John M. Families - 01/02/2019 AccorHotels certified review
« Great stay - just one thing was disappointing »

Splendid staff & good stay. Sad though that on Sunday evening we came back to the hotel for a nightcap before going to bed. The bar had closed at 9.30 apparently because of a computer situation which the staff could not over-ride. Shame on you Novotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback about the staff. My sincere apologies for the issues you had with the bar on the Sunday evening you should have been able to have a night cap. I have spoken to the staff and showed them what is needed to be done when the system has the next update. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen!

J C. Solo - 31/01/2019 AccorHotels certified review
« Helpful, friendly staff, comfortable and very clean environment. »

I stay at the Ipswich NOVOTEL about once a year and am there for an extended period. It is good to be remembered, even to the point of a chef remembering that I am gluten free. Rooms are comfortable and I appreciate the fact that you encourage residents to be environmentally aware. One special mention to Panke, who, when I put washing in on a Saturday, not knowing there is no washing done on Saturdays, took it home and brought it back to me that evening. Being gluten free, a more informative menu would help others like me to with meal choices. Having said that the staff were happy to mix and match for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., We very much appreciate your amazing comments regarding your stay at Novotel Ipswich. It is always a pleasure to receive positive feedback about the staff. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/UserReviewEdit-g190725-d191757-Novotel_Ipswich-Ipswich_Suffolk_East_Anglia_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and it is always our pleasure to welcome you back again soon. Hopefully for better circumstances. Take care Yours sincerely, Susan Feek Front Office Manager

Stan M. Business - 30/01/2019 AccorHotels certified review
« Mr Stan M. »

Very good generally except the parking as this was difficult as not enough spaces, and the evening meals (snack type, sandwiches, toasties) were not as good as the day food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. My apologies for the car park unfortunately with the refurbishment work they have taken a lot of spaces. I will share your comments with the head chef regarding the evening meals. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen!

Paraag S. Families - 27/01/2019 AccorHotels certified review
« Great service »

I was put on the 3rd floor upon check in, but the room was a little dirty and we didn’t notice it right away after a long flight from Canada. We went and complained about the room and the staff was very accommodating and moved us to the 4th floor in a recently renovated and very clean room. I stay here every year and it continues to be the top of my preferred hotels to stay at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S. We very much appreciate your comments regarding your stay at Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Susan Feek Front Office Manager Novotel Ipswich Centre T. +4…- F.+4… NOVOTEL IPSWICH CENTRE Greyfriars Road, Ipswich, IP1 1UP H0… www.accorhotels-group.com | www.accorhotels.com | Think Green, keep it on the Screen! Would you be so kind to leave a review of my service? Click on the picture below! Thank you! 

Dommer Business - 24/01/2019 AccorHotels certified review
« Underwhelming - not the Novotel experience I was expecting »

A bit disappointing. The room was OK, but little details were missing - no coffee in the room, no USB charging points, tired carpet, and the room was really, really boring. Also, paying £7 for the car park annoyed me, especially as the exit was blocked by the lorry delivering the sheets for the day and I had to exit via the entrance. So, nothing really wrong, of any significance, but nothing to recommend about this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M. Thank you for taking the time to tell us about your experience at the Novotel Ipswich Centre. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I am sorry that you felt underwhelmed and that certain items were missing from your room - I have passed your comments to my Housekeeping Team. We are currently refurbishing all our bedrooms and I am sure you will find them far better should you choose to return. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we appreciate you sharing your concerns. Sincerely Susan Feek Front Office Manager

Anonymous Business - 24/01/2019 AccorHotels certified review
« Hotel Needs a revamp »

Hotel is ok, just needs to updating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C. Thank you for taking the time to tell us about your experience at the Novotel Ipswich Centre. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. We are currently in the middle of a complete refurbishment of all our bedrooms and I am sure you will find them far more stylish and up-to-date when you next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Susan Feek Front Office Manager

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