Hotel - Novotel Resort & Spa Biarritz Anglet
Novotel Hotel Novotel Hotel

Novotel Resort & Spa Biarritz Anglet Hotel

4.0/5 1,009 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • BIARRITZ
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor heated swimming pool
  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage
    • Sauna
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Other sports activities
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Spacious, modern and fully modular, the Novotel room is a true living space and can be adapted to suit all requirements. Each of our 258 sq. ft. (24 m²) rooms guarantees peace and comfort.Just for you, tea and coffee making facilities with a range of hot drinks, safe and minibar, bathtub and separate toilet. The hotel offers connecting rooms subject to availability. Air conditioning. Flat-screen television.

  • 104 rooms
  • 95 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 75 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,443 reviews

Our guest reviews for Novotel Resort & Spa Biarritz Anglet

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,009 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
George N. Friends - 10/09/2018 AccorHotels certified review
« Great location, amenities, staff »

Our group of friends was very happy with the hotel. It was easy to find and park, check-in was smooth and the staff seemed genuinely glad to help. Did not use the restaurant or spa facilities, but have done so in the past and found them most satisfactory. A very good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGE N., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Couples - 09/09/2018 TripAdvisor review
« RJ&TC »

Enjoyed our stay room very comfortable and clean. ~Enjoyed an Excellent breakfast and dinner. Pool area was exceptionally good. Hotel located very close to motorway and easy to access the centre of Biarritz.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your message, we will transmit to our teams they will be delighted, see you soon :)

L. R. Couples - 08/09/2018 AccorHotels certified review
« City Stay »

A beautiful stay in Biarritz with a busy Hotel for 3 nights . Professional staff where friendly and efficient in explanations with items to visit. A good experience with the restaurant for Dinner. We will come back soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD L., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Steven A. Families - 05/09/2018 AccorHotels certified review
« Steven A. »

Lovely hotel very friendly staff and excellent food choices. Great stop on our journey to Spain

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVEN A., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Julie W. Friends - 27/08/2018 AccorHotels certified review

Such friendly staff and good facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIE W., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

S. Business - 24/08/2018 AccorHotels certified review
« Ras »

Excellent

Mark Families - 21/08/2018 AccorHotels certified review
« Nice stopover going back home with the family »

We enjoyed the welcome and service in this nicely renovated hotel. Rooms are the usual standard but the restaurant and all the other area have been designed with taste. The kids were happy with the attention they received. Everybody enjoyed the dinner and breakfast in the restaurant.

L. Families - 20/08/2018 AccorHotels certified review
« Extremely dissatisfied with room set up and sofa bed for 2 children (aged 10 and 8) »

We booked a 2-day family stay in the family room overlooking the pool, directly calling the hotel. We were not informed that the rooms had not been renovated. As we arrived, we were quite shocked by the old set up of the room, compared to the general standing of the hotel. As the children got to bed at night, my daughter fell on the head, as the space was so tiny between the open couch and the wall. I am very unhappy as I was told later that I should have given the feedback and requested an additional mattress to place on the worn Sofa bed. it is my understanding that the hotel had the ages of the children, and given the old beds, should have themselves, set up the additional mattress in advance. Our children slept very poorly for 2 nights. Unacceptable in a 4 star hotel. The hotels we visited before and after were much better, though bearing 3 stars only. I was not given any choice at booking, to upgrade to a renovated room either. Poor booking, poor quality. I am not intending to be back, despite a very nice time at the Spa. What a pitty!

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIRGINIE L., Thank you for taking the time to tell us about your experience at the Novotel Resort & Spa Biarritz Anglet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Paul Couples - 18/08/2018 AccorHotels certified review
« Absolutely fabulous stay we really enjoyed the hotel's hospitality »

We had a great time our room was very comfortable and the staff were friendly and helpful. The food was good and we enjoyed the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL M., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Anonymous Families - 14/08/2018 AccorHotels certified review
« A bit pricy »

Small room to be a family one. When the do-not-disturb sign is hanging on the door handle, it should be respected. Breakfast was average. On the plus side, most of the staff was nice and smiling. For the spa, perhaps an idea to be able to book treatments at the reception where there is someone...went there twice and couldn’t find anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STIG H., Thank you for taking the time to tell us about your experience at the Novotel Resort & Spa Biarritz Anglet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Gary L. Couples - 07/08/2018 AccorHotels certified review
« acceptable »

Way inferior to the NH Group which we used in Spain and more expensive .

Our hotel has responded to the review
Our hotel has responded to the review

Dear GARY l., Thank you for taking the time to tell us about your experience at the Novotel Resort & Spa Biarritz Anglet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

May Families - 29/07/2018 AccorHotels certified review
« Good overall »

Clean quite friendly staff

Yoel G. Families - 26/07/2018 AccorHotels certified review
« Very good hotel with excellent services »

Everything was perfect. The bar was excellent ( Alexis is the best!! So nice professional and warm)

Our hotel has responded to the review
Our hotel has responded to the review

Dear YOEL G., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with Alexis. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Cvetand Couples - 24/07/2018 AccorHotels certified review
« Nice hotel »

It is a nice hotel with good location. I liked the room and the amenities, swimming pool, the bar, etc. my stay was excellent and I definitely recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CVETAN D., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Mjm Families - 23/07/2018 AccorHotels certified review
« Short stopover on road trip »

We stayed in a family room which was spacious, clean and comfortable. The reception staff were welcoming and helpful. Breakfast was good. The location worked well for us - we used the local bus service to visit both Bayonne and Biarritz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALLAN B., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT - Duty Manager

J. Families - 22/07/2018 AccorHotels certified review
« Nice hotel - clean room - pool area excellent »

Had a pleasant stay with family for 2 nights. Hotel location not ideal for getting into centre of Biarritz but for families looking for a decent out of town place to stay this is it. Bit disappointed by how expensive the bar / restaurant was but otherwise had a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELLIS J., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Anonymous Families - 20/07/2018 AccorHotels certified review
« very pleasant »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear ISOBEL M., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Ireland Families - 15/07/2018 AccorHotels certified review
« Great Hotel in Great Location »

One night family stay en route to Bilbao. Great swimming pool, clean room and fantastic breakfast. Loads of free parking and only a couple of minutes drive from Biarritz. Good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL T., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT - Duty Manager

Amanda Families - 12/07/2018 AccorHotels certified review
« Beautiful hotel with lovely staff. »

We arrived a little earlier than planned and the hotel kindly managed to accommodate us early. We spent 24 hours at the hotel and had lunch in the restaurant and room service dinner. All the staff we encountered were friendly, helpful and polite. The only slight negative was the cost of the food was expensive although it was wonderful to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMANDA C., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Business W. Solo - 07/07/2018 AccorHotels certified review
« Better stay in another hotel at Biarritz Airport even a hotel with less stars as this hotel is not worth 1 star »

I stay at least 50 nights per year in a hotel due to Business reasons. Arriving to the hotel I I have done the check-in. I am allergic to Polyester and asked therefore if Cotton Sheets and covers are available. The nice Lady at the check-in really tried everything to help me. I went to the 1st room; the Aircondition was so loud that I would not have been able to Sleep. A Lady from the Office called me to this room and told me that they are unable to find Cotton Sheets and I want them, I can go to a shop and buy it myself (very customer friendly for a 4star hotel). I told her that the Aircondition is very noisy and if another room could be provided to me. They gave me another room; Looking around it was terribly dirty (in the bathroom I have found marks from the previous Customer, which have not been removed until I left, on the Floor cumbs which have been romoved during the 2nd day), between the window and the wall it was very moldy (I have told the reception and it was partly removed, however no sign of excuse whatsoever). To bad for the most of the people who work there, they are friendly but I believe sooner or later the reputation of this hotel will be that bad that they will not find any other job. I highly recommend to refrain to stay at this hotel, mostly because overnights could harm your health due to the moldy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BARBARA M., Thank you for taking the time to tell us about your experience at the Novotel Resort & Spa Biarritz Anglet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Even if I think that you exaggerate at the level of the holding of the hotel a lot, we have no sanitary problem and nobody falls ill in our establishment either the customers or the staff who finds a job with no problem at all I reassure you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie A. Duty Manager

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