Hotel - Novotel Stevenage
section.presentation.hotel.accorhotels
Novotel Hotel

Novotel Stevenage Hotel

Knebworth Park 
SG1 2AX  STEVENAGE
UNITED KINGDOM

746 reviews
TripAdvisor Rating Based on 746 reviews
See rates
Best price guarantee
From
From 49.00 GBP Non member rate
From 46.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Outdoor playground for children
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Dutch
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Outdoor playground for children
  • Other sports activities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-:24:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Stevenage

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 746 reviews
TripAdvisor review
Business - 15/07/2017
« 5 star !! »

Excellent service room great meals excellent cleanliness and towels etc great x key members of staff inc reception / hosted domestic / chef all so friendly whilst professional let down a little with so eager restaurant staff wanting to remove my plate prior to my colleague finishing dinning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill S, We would like to thank you for taking the time writing your review here. We are pleased to know that our team looked after you well and that you had a good stay with us. We are looking forward to welcome you back here very soon. Kind regards Ruslana Yarmolyuk

TripAdvisor review
Couples - 22/06/2017
« Modern Great Value Hotel »

Having stayed here over the years this Hotel - now 4 Stars - is now a very up to date, modern, Hotel with very friendly staff and excellent good food. The location is also excellent with ample parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond M, Thank you for your lovely comments. We much appreciate you taking the time writing your positive review. We are looking forward to welcome you back here soon. Kind regards Ruslana Yarmolyuk

TripAdvisor review
Couples - 14/06/2017
« A pleasant hotel and surroundings. »

A most enjoyable stay over two nights. If I have one criticism it was doors round the hotel banging quite loudly late at night. Take some of the tension out of the door springs may be one answer. Otherwise, good clean rooms, good food and pleasant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your kind words. We are pleased to know that you had an enjoyable stay with us. We are sorry about the noise disturbance - we will definitelly look at the options to resolve this matter imediatelly. Looking forward to welcome you back here soon. Kind regards Ruslana Yarmolyuk

TripAdvisor review
petercN801RW Family - 23/05/2017
« Pleasant »

We were Staying overnight for a family wedding in nearby Knebworth House and couldn't fault the hotel in any way. We were checked in early with no extra charge, our executive room was great, as was the breakfast and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your lovely comments. We are glad that your stay with us was comfortable and we looking forward to welcome yo back here soon. Kind regards Ruslana Yarmolyuk

TripAdvisor review
Business - 01/05/2017
« Novotel Stevenage »

The hotel has been upgraded since my last stay. The rooms are modern and very clean. The reception staff could be a bit polite, as check in the hotel had the wrong address when I asked her to change this it was like how dare I ask this. The bar staff need to know that if the bar is not full then the person working the bar should go around and clean up the tables. When I arrived here there was just two people including me and the tables were not clean. I ordered a drink and he said he had to charge me for a dash and I mean dash of lime £1.00 on top of the drink. I asked him if this is correct and he just said yep that's it. I can't believe you charge this amount for a dash of lime. Then I ordere some food this was average quality. It was not cleaned up after I finished and I stayed for over an hour and no one came to take it away and by this time I was the only one in the bar. Breakfast was ok but again the staff don't clean up after people left just stood around talking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear snelljustin27, Thank you for your recent feedback. We much appreciate your comments about our service, it will serve us well as a training opportunity and it will help our team to understand the service we provide. Thank you for bringing to our attention beverages price strategy- will look at this and change accordingly. We hope to welcome you back here very soon and provide you with a much better service. Kind regards Ruslana Yarmolyuk

TripAdvisor review
Family - 30/04/2017
« Short break »

Visually the refurbishment is very good. However when we arrived there was no one at reception and had to ask another member of staff to find someone. The heating was not on in our room and when we asked at reception the heating had not been turned on. Then the receptionist turned heating on from the office. There is no towel rail and did not hear extractor, bathroom very wet. Bed very comfortable..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reviewer, Thank you for your feedback. We glad that you liked our recent refurbishment, but we are sorry that your experience did not meet your expectation. We will discuss your comments with room division manager and we will organise training to whole reception staff. We are looking forward to welcome you back here soon. Kind regards Ruslana Yarmolyuk

TripAdvisor review
carolinelM4955BW Business - 11/04/2017
« We'll be back! »

Excellent pet friendly hotel. Breakfast was the best I've ever had in a mid price hotel. The staff appeared to have been exceptionally well trained, particularly the breakfast restaurant staff, they could not have done any more to make us feel very well looked after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reviewer, We are so pleased to learn that you had an enjoyable stay with us. We are looking forward to welcome you back. Kind regards Ruslana Yarmolyuk

TripAdvisor review
markaQ9842RR Business - 09/04/2017
« Much improved since having a makeover »

First time I have stayed here for nearly 2 years. It has been a long overdue refurbishment.Rooms have a much more modern feel since they have been upgraded. Restaurant food has improved enormously also. Breakfast, which was always the highlight is very good. Would recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reviewer, Thank you for posting your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive a nice feedback. Your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruslana Yarmolyuk General Manager

TripAdvisor review
Family - 01/02/2017
« Interesting stay »

Have reported to the hotel feedback request and have had a response ,- but here goes again. All staff were friendly and helpful. Room was fairly clean and tidy. Our stay (11 of us) returned from a family party to the hotel - I was one of the last there - closely followed by a drunk driver who very nearly hit us and we were on foot by this time - followed by two police cars (4 PCs) with blues flashing who ran into the hotel rushing to a reported assault. Then in the morning we were woken by the smell of wacky backy being smoked somewhere in the hotel. Other than that it was a fairly good night. Breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dunkeey, Thank you so much for taking the time to write your review here. We are glad that you had a fairly good night with us. We're sorry that you were unhappy about drunken driver and police presence in the hotel – we'll work hard to fix the issue that you experienced. Thanks for letting us know. We are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk

TripAdvisor review
Business - 16/12/2016
« Modern hotel, unlike the usual jaded numbers around Stevenage »

I've been to the Novotel in Stevenage a few times now, and its clean and comfortable, you get a good night's sleep considering it's next to the A1, and the breakfast is great. The media centre TV is a godsend, just plug in your computer and you're away for big screen for work, movies, whatever. The only slight downside seems to be the staff as it's a lucky dip who'll you'll get on reception. Usually they're friendly and chatty, but sometimes they looking at you approaching like you've dragged in a dead sheep. I've had an evening meal three times now, and the food is excellent, but the quality of service seems all over the place. Forgetful, pretending you're not there and standing for your own sake, and twice I've been double charged to my room - on the flipside they're also really helpful, smiley and friendly - especially at silly o'clock for breakfast. Even the chef has popped out suggesting recommendations. Mostly excellent service, occasionally not so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reviewer, Thank you for your feedback with regards to your recent stay. We are glad that you had a comfortable stay with us. We appreciate your comments with regards to the staff attentiveness and the customer service delivered to you. We will start to do our "Life Genius" and "Welcome" training immediatelly. We hope that your next stay with us will be much better, Kind regards Ruslana Yarmolyuk General Manager

TripAdvisor review
Linda S Business - 12/12/2016
« poor waiting staff »

I waited too long to be offered beverage service and the waiter forgot about my starter. Poor service indeed. Need to train staff in customer service skills and ask waiters to actually write orders in a notebook.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda S, Thank you for taking the time to tell us about your experience at the Novotel Stevenage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Ruslana Yarmolyuk General Manager

TripAdvisor review
Ian T Business - 28/11/2016
« Great value for money »

Great value for money , Room appeared newly refurbished and very clean with plenty of amenities. ideal location for where we wanted to be be - ie close to Knebworth barns and easy road links to get there. Only stayed the one but have used this hotel on a number of occasions and necer disappoints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian T, Thank you for your lovely comments. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruslana Yarmolyuk General Manager

TripAdvisor review
Solo travel - 04/10/2016
« Best hotel in Stevenage »

Having tried all the other hotels in Stevenage, The Novotel is by far the best value for money. The communual areas are bright, modern and clean, and rooms are clean, tastefully decorated and air conditioned! It has a very comfortable bar and restaurant, with a great breakfast menu. It is also located on the edge of the beautiful Knebworth House and Country Park, which is well worth a visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear celiaconway10, Thank you so much for your wonderful review. We are ever so pleased that you like our hotel and we looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk

TripAdvisor review
Family - 28/09/2016
« lovely stay »

We stayed for our 2nd wedding anniversary and was greeted with a lovely suprise of a bottle of prosecco in our room, staff was very helpful and welcoming, food was lovely and tasty and always hot, they was very helpful with supplying milk for my child's bottles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reviewer, Thank you so much for your lovely words. We all glad to know that we provide you with an enjoyable stay with us, We are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk

TripAdvisor review
Solo travel - 07/09/2016
« Sleeping well at a low price »

Stayed at the Novotel Stevanage to join ex colleages for a reunion dinner. The room I was in had recently undergone a complete refurbishment. It was well appointed with a queen size double bed 42" flat screen TV. The walk in shower with its double shower head was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your lovely words. We are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk

TripAdvisor review
Couples - 01/08/2016
« Excellent »

Would recommend. Excellent. Room clean, staff very helpful and friendly. Breakfast lovely. Only a short taxi ride to station and about 30 minutes to King's Cross. If we were in area we would visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear annlizy, We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruslana Yarmolyuk General Manager

TripAdvisor review
Couples - 13/07/2016
« Good rooms bad breakfast and service »

Rooms are fine, but at breakfast there is no hot water for thee, the Bread is very limited and not refuelled, also not after asking and waiting for more than 20 minutes, the second day it was as bad AS the 1 st day, so complaining at the manager did not change Anthony. Personal just does not care. We were very disapointed, not the Novotel standard we are used to!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your comments on Trip Advisor, which I believe we already received through the hotel websites and compensation has been offered to you to which we await your response. As always we welcome these constructive comments which help us to continually improve standards and service. Kind regards Ruslana Yarmolyuk

TripAdvisor review
Business - 08/07/2016
« New and improved »

I'm used to staying in hotels for business and pleasure and I have to say staying at the Novotel Stevenage rates highly. The newly refurbished hotel is looking fresh and modern and I dare anyone not to be impressed with the walk-in showers they've put in a lot of the rooms. Choose to stay on the top floor for a better mobile signal though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqui C, Thank you for posting your review. We are pleased to know that you had an enjoyable stay with us. We are looking forward to welcome you here again very soon. Kind regards Ruslana Yarmolyuk

TripAdvisor review
Solo travel - 02/06/2016
« Another 3 night stay »

Third time I have stayed here. The major refurbishment is almost complete. and has greatly improved the lounge, reception and bar area. Plenty of seats and space The new restaurant, menu and Chef are all excellent and superb value. The outside area from the restaurant in the good weather is very welcome and relaxing. Reception staff always make you feel welcome. The bedrooms are large and comfortable. A good centre for exploring around by car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian T, Thank you for your positive feedback, we are very glad that you enjoyed your stay with us, that our team and service we provided had exceed your expectation. We are looking forward to welcome you here again soon. Kind regards Ruslana

TripAdvisor review
Business - 24/05/2016
« Pretty decent hotel »

Arrived at around 11pm, had to wait 15 minutes for someone to check me in. The breakfast was 'okay', food had been sat around for too long before being replaced. Other than that, room was nice and clean, bed was comfy, and it was a pretty quiet hotel too! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reviewer, Thank you very much for your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruslana Yarmolyuk General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 49.00 GBP Non member rate
From 46.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 1.9 km ibis Stevenage Centre
ibis Stevenage Centre Hotel
From
From 39.00 GBP Non member rate
From 37.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 8.7 km Mercure Letchworth Hall Hotel
Mercure Letchworth Hall Hotel
From
From 59.00 GBP Non member rate
From 56.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 12 km ibis London Luton Airport
ibis London Luton Airport Hotel
From
From 55.00 GBP Non member rate
From 52.25 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 12 km ibis budget Luton Airport
ibis budget Luton Airport
From
From 45.00 GBP Non member rate
From 42.75 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in STEVENAGE
See rates