Hotel - Novotel Stevenage
Novotel Hotel Novotel Hotel

Novotel Stevenage Hotel

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3.5/5 780 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Breakfast buffet
  • Outdoor playground for children

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Dutch
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Outdoor playground for children
  • Other sports activities  (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-:24:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,853 reviews

Our guest reviews for Novotel Stevenage

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 780 reviews
AccorHotels certified review
Julia W. Couples - 07/12/2017
« Mrs Julia w. »

No bed sheets on bed Plastic rubbish on floor Dirty coffee cups

AccorHotels certified review
Raymond M. Couples - 06/12/2017
« Disappointed after Hotel visit in December »

Hotel gone back on previous good standards, on arrival five minute wait for anyone on reception to arrive, same problem on leaving reception again unattended, another wait, in evening ordered meal from bar which some 30 minutes was delivered to table, had to ask for cutlery then condiments for fish and chip and omelette had to be asked for and just one packet of tomatoe ketchup was provided. The extra star awarded this hotel in the last twelve months was not deserved for this service. However the rooms were excellent but there again there were no tea bags left in the room. My wife and I have stayed here twice a year for the last six years and this was very poor..

AccorHotels certified review
Anonymous Families - 06/12/2017
« Dissatisfied with the restaurant service in the evening. »

Room was okay, could do with better cleanliness in that the carpet and bed cover had stains. Service n the restaurant in the evening was poor and I have written a letter of complaint to the hotel.

AccorHotels certified review
Anonymous Business - 06/12/2017
« This is not a 4* Accor Hotel, that's for sure »

Weekly stay, expected to last over a year, will most likely go elsewhere soon: no consistency, no attention to detail, inexperienced staff, many are friendly too many aren't. Never sure that things will be done as you'd expect like in any proper Accor hotel. Indeed it's not an Accor hotel, it's a franchise. Too many negative points to mention and although some specific team members know what "should be", the implementation is the most inconsistent. Unfortunately, having spent the last two years in multiple Accor hotels in Europe, including several Novotel, I can clearly see that this one is failing several key elements of a stay. The latest issue: for several weeks in a row I'm able to settle my outstanding bill from my room; then suddenly I am told "that's not company policy and I'll ask the staff to be restrained". Well if it was an Accor hotel, I'd get fast checkout and wouldn't have to bother anyone. Yes that's the impression you get here, no place for customers who know what they should expect from a 4 star Novotel.

AccorHotels certified review
Guest Friends - 04/12/2017
« Great value for money »

I stayed for 1 night combined with a christmas party - I haven't stayed at a Novotel before and was really pleasantly surprised by the quality room and breakfast (included on my room rate). Everything was new, clean and attractive - the only slight gripe was the noisy aircon unit in the room which was a shame but everything else was great.

AccorHotels certified review
Susan Friends - 03/12/2017
« Room was clean and bed was comfy but bit narrow, overall very happy with room. »

We were staying overnight after out Xmas party, food for Xmas meal was not great if honest, but the room we stayed in was clean and decor good. Breakfast in the morning was very good. Staff pleasant to talk too.

AccorHotels certified review
Glenn Couples - 03/12/2017
« Comfortable »

Comfortable room only issue was lack of receptionist, had to wait ages or go on the hunt for someone. Would not be that bad if was early hours but this was 1830 and then also when trying to check out at 0930!!

AccorHotels certified review
Elliott M. Families - 03/12/2017
« M. »

Stayed with my kids in a fab room, staff on reception and the restaurant in the evening were brillant and breakfast was lovely too.

AccorHotels certified review
F. Business - 01/12/2017
« Luxury hotel »

The hotel was lovely & the rooms luxurious & modern. However the unnecessary knock & therefore 'wake up call' was early, rude & unwanted. We were only staying one night & housekeeping should have checked whether we had checked out or not. Reception were hostile when approached on checkout when I complained.

AccorHotels certified review
Sue Solo - 29/11/2017
« Good but not great »

my previous stay was fine but this time the room was clearly behind on the refurb schedule. Air con heating noisy and unreliable, bed lumpy and a few minor things. Nothing dreadful, just not as good as it could be. A good size though, and shower room nicely done. The lift broke down and wasn't fixed particularly quickly - no fun when your room is on the 2nd floor. The staff, as always, are what make the place better than some of the competition, always helpful, friendly and welcoming. The menu could do with a makeover as it doesn't seem to have changed in over a year! Breakfast is excellent with a good selection whether you're a 'continental' or 'full english' type

AccorHotels certified review
Gillian Friends - 27/11/2017
« Green light small bed noisy air conditioning, nice staff. »

Green light small bed noisy air conditioning, no extract fan in toilet, mad sink, square toilet. Nice staff.

AccorHotels certified review
Andrew M. Families - 26/11/2017
« Comfortable »

The staff were helpful and professional. There was some difficulty with a drunk man but the staff seemed to resolve it in the endz

AccorHotels certified review
Maria Friends - 24/11/2017
« Brilliant »

Smooth checking in, with attentive staff on reception. I and a friemd decided on the evening meal of fish pie. We were a little disappointed when told it was off the menu, with a glum face I settled for the chicken, not wanting chips I was offered new potatoes and I ordered a standard side veg, expecting yiur bog standard packet veg.. what a shock when the food arrived. Succulent chicken breast, the freshest new potatoes I've ever eaten in November , with a beautiful dish of beans, broccoli and carrots, again all lovely and fresh . Delicious. It far exceeded my expectations. On par with a 5 star hotel dish. Well done chef.. The waitress , due to 2 staff members down -was working the restaurant and bar- all done with a smile.. she is a credit to the hotel. A clean, quite air conditioned room with the most comfortable mattress.

AccorHotels certified review
Francois S. Business - 24/11/2017
« Poor check-in / room service not delivered »

I have stayed with you before and it was good. This time was absolutely awful. The experience from check-in to ordering of room service was poor. I made a complaint to the manager.

AccorHotels certified review
Anonymous Friends - 22/11/2017
« Great sized room »

Room was very clean. Great facilities. Attentive staff

AccorHotels certified review
R H. Couples - 20/11/2017
« Poor »

The room was nice alothough not 100% clean staff at the hotel were uninterested. The lift was dangerous and food was left for hours in the stairwell

AccorHotels certified review
Paul W. Friends - 20/11/2017
« Welcoming, clean and peaceful. »

Really satisfied.... Nuff Said!

AccorHotels certified review
Keith B. Couples - 20/11/2017
« Total nightmare »

People in the room above kept us awake all night with loud talking so we had no sleep. After constant calls to reception without getting an answer had to get dressed at 3 in the morning to go and find a member of staff. He gave the impression that he couldn't do much but that we should tell the duty manager in the morning, Raised the matter when we booked out but nobody was interested. We then fell asleep at function we was attending on sunday

AccorHotels certified review
Paul M. Families - 20/11/2017
« Mr M. »

Exceptional service from the female staff member that evening on 17.11.17. Toilets in room 335 were however a bit messy. Looked like previous occupants had wiped their fingers on the walls?

AccorHotels certified review
C. Friends - 19/11/2017
« Friendly staff »

The communal areas of the hotel looked really smart. The staff were friendly and helpful. There was a bit of a mix up when I first arrived as they couldn’t find my booking but they were helpful and sorted it out for me. The room I got was a bit strange as the toilet was seperate to the bathroom and there was a curtain in front of wall (so you thought there was a window there). The chair in the room was missing the fabric and was stripped back to the foam and the sofa bed was stained which was off putting! But apart from that the room was fine.

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