Hotel - Novotel Maastricht
Novotel Hotel Novotel Hotel

Novotel Maastricht Hotel

4.0/5 1,069 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 20  EUR
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Japanese
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Open from May untill September
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf practice facilities
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Boules/petanque
    • Football (Nearby)
    • Table tennis
  • Skiing  (Nearby)
    • Ski school facilities (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours a day
    • Opening hours : Week-end 24 hours a day

Business services

  • 9 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years old when sharing a room with their parents or grandparents.

  • 94 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 23 family rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,665 reviews

Our guest reviews for Novotel Maastricht

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,069 reviews
Anonymous Solo - 05/03/2019 AccorHotels certified review
« Could improve !! »

Wifi experience was unsatisfactory! Staff at restaurant extremely helpful! Reception could be improved. Room spacious with coffee machine! Toiletteries in bathroom to be improved ! Separate toilet without waste bin!!!! to be provided! Housecleaning good & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle D., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharanhi

Anonymous Couples - 04/03/2019 AccorHotels certified review
« friendly reception, good rooms, close enough to center »

I liked especially the friendly reception and we also liked the distance to the center, easy route to the center as well. We will come back next time in Maastricht.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter W., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharanhi

Eddy Friends - 26/02/2019 AccorHotels certified review
« ok! »

ok!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduard m., We very much appreciate your comments regarding your stay at the Novotel Maastricht. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharanhi

André T. P. M. Couples - 25/02/2019 AccorHotels certified review
« allways a pleasure to be there »

As usual very friendly and pleasant however we have one remark, we find the music in the lounge to loud

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre Posthumus M., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharanhi

Anonymous Solo - 19/02/2019 AccorHotels certified review
« comfortable hotel »

Ik vond een comfortable hotel,

Our hotel has responded to the review
Our hotel has responded to the review

Beste Shwan n., Ontzettend fijn om te lezen dat uw verblijf prettig is verlopen.Wij zijn erg blij met deze positieve review. Bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Met vriendelijke groet, Sharanhi

Daniel Couples - 16/02/2019 AccorHotels certified review
« Very nice stay with lousy service »

The room was very clean and quiet, I had a great night. The breakfast was also very good, fresh and with many choices. Just the service was bad, I waited 20 minutes for the check in ( I did online check in before) and there was just 1 guest infront of me and I saw 2 employees just walking around, watching or playing on their mobiles instead of taking care of me - absolutely abyssmal!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel K., We very much appreciate your comments regarding your stay at the Novotel Maastricht. I will share your comments with our team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharanhi

Calde Business - 11/02/2019 AccorHotels certified review
« Overall great customer service! »

It felt very warm and carrying. Staff were really professional and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego c., We very much appreciate your comments regarding your stay at the Novotel Maastricht. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharanhi

Margareta Couples - 05/02/2019 AccorHotels certified review
« Friendly people, good service »

We stayed in Novotel hotel for a long weekend. Hotel has a charger for the electric car, very handy! The employee treated us very friendly. We used the shuttle bus to go to the city centre. The restaurant served good food.I would definitely stay there again if I am in Maastricht.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margareta T., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharanhi

Jb I. M. Business - 01/02/2019 AccorHotels certified review
« short stop over for Business meetings »

a good place to rest before a long day of meetings in M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We're very glad that you enjoyed your stay in our hotel. Thank you very much for the positive review, we always value the opinion of our customers. We hope to see you back soon. Kind regards, Nevil.

Claudia Friends - 12/01/2019 AccorHotels certified review
« restaurant serves really good food »

very pleasant staff, high quality kitchen and good beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We're very glad that you enjoyed your stay in our hotel. Thank you very much for the positive review, we always value the opinion of our customers. We hope to see you back soon. Kind regards, Nevil.

Cusw Couples - 09/01/2019 AccorHotels certified review
« Positive and Negative experience in Maastricht »

We are frequently world travellers sometimes depending on the offers ,reviews and type of transport we book hotels with parking area.. So was the case of Novotel Maastricht. Positive Impressions ☆The welcoming from 2 adorable young recepcionists from which I don't have unfortunately their names but they were at the Hotel at the 1rst of January 2019 ...(so please award them). ☆2nd An amazing Housekeeping LUCY giving all the informations and taking care of the rooms like nowhere else except from Dubai and Bangkok.. We even thought she was Housekeeping manager perfect englisch and extrem efficient.. ☆A great help from MITCHELL at the recepcion after the bad things HAPPENED Now to the Hotel as itself ▪Great location ▪Big and comfortable rooms ▪Good breakfast options ▪Good amenities // Acceptable prices ▪Comfortable beds /Lounge ▪Clean Restrooms and shuttle bus service BAD THINGS BAD EXPERIENCE ▪The Housekeeping manager JAN knock our door and opened it without waiting to any response even if the DO NOT DISTURB badge was hanging on the door..After the issue he said he wanted to check the fridge to see if there is one bottle of water ..Which is for their jobs but it was inappropiate from him when the room is already busy ans even though he wanted to go inside without allowance .. After that I wanted to lock our room but the Door lock was broken something that not even in a 3 stars Ibis hotel in Bangkok or Mexico happened to us before.. I REPORTED TO THE DESK with MITCHELL hope this got repaired already.. ▪ The old Cook Lady at the restaurant taking care of the buffet and doing eggs / omellettes and what ever they offer to the guests has a really really bad mood or maybe she had a bad hair day which is not an excuse , she was not nice to the guest and to the kitchen Personal too including a young guy working at the bar and restaurant with asian roots and extremely efficient but with that kind of chef you are just scare to make any kind of mistake through your shift .. ▪ Last but not least at the end of our stay I wanted to get a E-bill again on my email as I am gold member and sometimes I do the FAST CHECK IN // FAST CHECK OUT but to be sure about the bill i wanted to have it again ..So meanwhile MITCHELL was busy attending other guests the Young lady SANDRA which also drove the Shuttle Bus at the 2nd of January 2019 accepted my room keys to do the check out she looked at the system and ask her collegue something in Dutch from which I understood " PREPAID ALREADY" She came back to her place and told me the bill stills open i said NO its already paid I filled my fast check in // check out with my creditcard infos too..so i knew is already paid and she said NO THE CITY TAX AND THE PARKING still opened..Mitchell checked it again I showed her the bill via email she was very unpolite rude and arrogant and at the end she gave me a printed bill and Mitchell gave me the last info about the Hotel.. Is incredible how a nice stay can be shadowed by arrogant and bad mood personal all the magic from the rest of the Staff got killed with this situation .. As i told Mitchell i will put this review on tripadvisor // Google Local guides // facebook // My blog and INSTAGRAM .. For the rest I can say if i would have the opportunity to stay in this hotel again I would def. do it again .. Hoping they can improve in thesw kind of issues and of course because the location is pretty good .. Thank you Novotel Maastricht for reading this and wish you a successful 2019 ..

Solo travel - 09/01/2019 TripAdvisor review
« 1 overnight stay »

Expectations not meet, somewhat old fashioned hotel with minimal accessorizes in the room, only outdoor swimming pool and against expectations not really extensive breakfast choice. Room big enough and of course everything was very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hai, thank you for reviewing your stay. Your advisory comments will be discussed within our team in order for us to improve on the matter. Hopefully your stay still met your expectations. Kind regards, Nevil.

Ioannis A. Families - 02/01/2019 AccorHotels certified review
« Missing quality basics »

We arrived at exactly 14:00 which was supposed to be the check in time, there was a que as it was only one employee to serve all visitors, it took us one hour to get in the room and the room was not cleaned and ready... There was no cabinet brush and waste teen in the toilet, no amenities and the refrigerator had only water. Overall very polite personnel but not enough to serve all people. The offered price was good but not worthwhile Formsache a quality and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., First of all, I'd like to sincerely apologize for the inconvenience. Secondly, I'd like to thank you for staying with us and for being so honest about your experience. Due to your honesty we know what we can improve upon. We hope that the rest of your trip was worth it and that we may receive you again, in the future. Kind regards, Nevil.

Family - 01/01/2019 TripAdvisor review
« Overnight stay enroute Austria to zebrugge. »

V cosy bar area.nice modern rooms.plenty of parking.helpful staff .short drive to Christmas market in maastrict city centre.would definitely visit both maastrict and this hotel again.good location for stopover between ferry and central europe

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, thank you very much for staying with us and for writing such a kind review about it. We're glad your stay was warm and met your expectations. Until we meet again. Kind regards, Nevil.

Jacko Solo - 28/12/2018 AccorHotels certified review
« Workingtrip combined with sightseeing Maastricht »

Practicale location for worktrip, combined with a visit of the christmasmarket.

Our hotel has responded to the review
Our hotel has responded to the review

Beste meneer K., Hartelijk dank voor uw positieve review. Prettig om te lezen dat uw verblijf naar wens was. Geniet van de resterende feestdagen en hopelijk mogen we u weer bij ons verwelkomen in het nieuwe jaar. Met vriendelijke groet, Nevil.

Jan V. Families - 28/12/2018 AccorHotels certified review
« Great Stay, Nice service super Good bed »

We enjoyed the whole stay from checking until checkout. Very good bed and kind service. No complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you very much for the positive review and comments. I'm glad your stay lived up to your expectations and I'd like to already wish you a happy new year, may we expect you again. Kind regards, Nevil.

Hargreaves Couples - 26/12/2018 AccorHotels certified review
« Very welcoming helpful and friendly »

friendly helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs/Mr. I./Hargreaves, Thank you very much for the positive review about your stay at our hotel, we're glad that it lived up to your expectations. Enjoy the holidays and we hope to see you again in the future. Kind regards, Nevil.

Julia Families - 17/12/2018 AccorHotels certified review

The stay was fine... check in was smooth. The restaurant charges were not clear and staff were odd. They were also not really used to children. Our request for additional bread for our 3 year old was met with quizzical looks and uncertainty - how hard is it to supply bread at dinner, we were happy to pay for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you for the review and the response. Based on the given information, I'm quite certain your stay could have been perfect. Unfortunately, it wasn't. Therefore I would like to sincerely apologize. Things could've been simplified, which would've been nothing but positive for a family like yours. I hope you will give us a second chance in the future so we can reconcile. I don't know if you're back in Australia yet, if not, have an good and safe trip. Kind regards, Nevil.

Mario Couples - 16/12/2018 AccorHotels certified review
« Super »

Het was super top hotel

Our hotel has responded to the review
Our hotel has responded to the review

Beste meneer v., Heel fijn om te lezen dat u genoten heeft van uw verblijf! Wij danken u voor uw positieve review, daar hechten wij namelijk veel waarde aan. Hopelijk zien we u spoedig terug in ons hotel. Met vriendelijke groet, Nevil.

Anonymous Couples - 15/12/2018 AccorHotels certified review
« Comfortable & clean, staff friendly & helpful, disappointed with disposable cups & glasses. »

Disappointed that had to pay for parking. Would have liked proper cups and glasses, not disposables. Coasters would have been nice to put cups/glasses on instead of furniture. Dinners were nice. Staff friendly and helpful to us, non-Dutch speakers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you kindly for staying at our hotel and for leaving a review about it with fitting feedback. Your opinion gives us a clear insight of what to improve upon, so I'll make sure it reaches the right people. Enjoy the holidays and festivities, I hope we'll see you again. Kind regards, Nevil.

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