Hotel - Novotel Maastricht
Novotel Hotel Novotel Hotel

Novotel Maastricht Hotel

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4.0/5 987 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Open from May untill September
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Boules/petanque
    • Football (Nearby)
    • Table tennis (Paying, Nearby)
  • Skiing  (Nearby)
    • Ski school facilities (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours a day
    • Opening hours : Week-end 24 hours a day

Business services

  • 9 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years old when sharing a room with their parents or grandparents.

  • 94 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 23 family rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,503 reviews

Our guest reviews for Novotel Maastricht

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 987 reviews
AccorHotels certified review
Peter P. Families - 15/04/2018
« Excellent »

Very welcoming and friendly atmosphere great place to stay

AccorHotels certified review
Sif H. Couples - 13/04/2018
« A bit tired hotel, but friendly staff and good restaurant »

A bit of a problem as we first got a non-disability friendly room (I am a wheelchair user and had requested an accessible room), but it was solved. I did however find especially the rooms a bit tired, with a lack of power plugs and small paper cups and plastic glasses instead of a proper coffee cup or mug or a glass on the bathroom. It was not a 4 star experience, it seemed more a 2 or 3 star. The staff was however friendly and the restaurant including breakfast good.

AccorHotels certified review
Marco Business - 12/04/2018
« regular customer stay every week »

novotel is a comfortable environment, with a great staff

TripAdvisor review
Family - 11/04/2018
« Good surprise »

Very welcoming staff at front desk very helpful after a long day travelling and to open up to a clean family room was a relief Bar well serviced and close to centre of town 5 min walk from mecc . Plenty local restaurants around and good shops near by

AccorHotels certified review
J. Families - 10/04/2018
« Excellent staff »

We stayed in Maastricht Novotel and the experience was excellent. The hotel staff were so nice from check in till we left. Rooms were clean food was great and the overall experience was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allen J., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal Smeets Management Assistent

AccorHotels certified review
Gillian Families - 09/04/2018
« Clean, friendly and functional! »

Very good. All the staff were friendly and helpful, the rooms were very nice and the surroundings in the hotel were very pleasant. The hotel was relaxed but professional.

Our hotel has responded to the review
Our hotel has responded to the review

Geachte mevrouw d., Wij stellen uw opmerkingen over uw verblijf in Novotel Maastricht erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Pascal Smeets Management Assistent

AccorHotels certified review
Abdullah Business - 07/04/2018
« Very long stay »

I stayed more than a month where we had very friendly and cooperative staff living through some renovations works that we didn’t felt happening

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra van der Horst

AccorHotels certified review
Andrew B. Families - 04/04/2018
« Problems with sleeping due smoke smell in room (105) »

We arrived and paid in advance for breakfast and parking but when we opened the room door the room smelt distinctly of heavy smoking. We opened the window hoping that would get rid of the smell and when out for dinner. We returned and the smell was still present but as it was late we went to bed. All 3 of the family had problems sleeping due to the smell (sore throat) and I mentioned this when checking out. The receptionist told us that as it was busy they had let the room anyway but the hotel knew that there was a heavy smoke smell in the room. She said the room would not be let again until it had been cleaned properly. She said that she couldn't do anything regarding the bill as we had paid in advance. She did her best to remedy the situation with the means at her disposal (offering tokens for meals and socks) but we feel that the room should not have been let in the state it was.

AccorHotels certified review
F. P. Families - 03/04/2018
« Good value »

The hotel is clean, the staff is friendly, the price is good, the breakfast is more than adequate. Nothing to complain about! Would certainly want up l to come back and world certainly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francois Punselie, We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra van der Horst

AccorHotels certified review
Mam Families - 29/03/2018

I enjoyed with my family our stay alot It was. Amazing Breakfast as well was awesome My kids enjoyed the play area down And there was a good outdoor area ...but weather was chilling so we were unable to use it....but I'm sure kids can have a lot of fun once it will be more warm Receptionists are above expectations...so helpful and friendly I strongly recommend it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Mahmoud, We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra van der Horst

AccorHotels certified review
R. Couples - 28/03/2018
« Nice weekend stay »

The room was equiped in the usual Novotel Style; nice bar area and very rich brekfast selection; slept well in the room, bed was in good shape;

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr R., Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Maastricht. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen leiten wir weiter an unser Personal. Wir haben leider nicht viel möglichkeiten um Sie zu upgraden da wir nur ein Zimmer haben das höher ist als das Novotianzimmer. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Pascal Smeets Management Assistent

AccorHotels certified review
Vincent W. Business - 23/03/2018
« Minibar has no drinks except one bottle of still water »

Check-in progress was very fast as kindly staff at reception had already prepared all things in an envelope. The room was clean and warm and equipment in the room worked very well. The room I booked was superior room but there are no slippers, bathrobes as well as dental set. I thought such things would be standards because I have lived at Mercure in Amsterdam and Hague and they had everything I mentioned in the privilege room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wang, We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. During your next visit we will take extra care of the amenities in your room! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra van der Horst

AccorHotels certified review
Andre Couples - 20/03/2018
« Nothing to write home about »

Novotel is a brand which guarantees you a good level of amenities, normally at a reasonable rate. So Novotel Maastricht is clean and comfortable, and the service is good; however, rates are high at the time of the TEFAF. Only inconvenience was the location, in the middle of a newly-developed area east of the City.

AccorHotels certified review
Luc Couples - 16/03/2018

Correct

Our hotel has responded to the review
Our hotel has responded to the review

Geachte meneer Luc Boehlen, Wij stellen uw opmerkingen over uw verblijf in Novotel Maastricht erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Dewi Natrop General Manager

AccorHotels certified review
Nehad F. Business - 14/03/2018
« Dr »

Friendly staff, Nice rooms, good location Very limited menu at the restaurant Mistakes in the bell due to fast leave application yet they corrected it at the end

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nehad Alhasab, We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Natrop General Manager

AccorHotels certified review
Marcel Solo - 08/03/2018
« Very Happy »

Great stay and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcel Healey, We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roel Schörgers F&B Manager

AccorHotels certified review
J. Families - 05/03/2018
« We had a very nice new room! »

Good check-in Good transfer to city Very nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear van Vliet Jeroen, We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roel Schörgers F&B manager

AccorHotels certified review
Sambayt Solo - 05/03/2018
« Surprising Stay »

Location easy to find ... well you see it but to access to it if you don't have a GPS... tricky to ride to it... fron the outside it looks old. What a surprise when you get inside. Cosy and modern. Very functionnal . Quick Check in, nice room. special requests respected. Breakfast standard to the brand. Great dinner. I will be back even if it's more expensive than Liege.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samy Bayet, We very much appreciate your comments regarding your stay at the Novotel Maastricht. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roel Schörgers F&B manager

AccorHotels certified review
Leo Couples - 04/03/2018
« Not what it seemed. »

A quick stay. For a 4 star hotel it doesn't meet the requirements. The luxury room wasn't that luxurious. Just a plain room with more space.

AccorHotels certified review
Dan Solo - 02/03/2018
« Always comfortable »

I have enjoyed a late beer in a quiet restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., We very much appreciate your comments regarding your stay at the Novotel Maastricht. Good to read that you enjoyed your beer in our restaurant! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra van det Horst

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