Hotel Mercure Salzburg City 4 stars

TripAdvisor rating 4.0/5 1,322 reviews
Hotel Mercure Salzburg City
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+ 21 Services
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Only 15 minutes' walk to the sights of Salzburg

  • Just a 10-minute walk from Salzburg's main train station

  • Free Internet access throughout the hotel and 2 IT terminals in the lobby

  • Bus parking right next to the hotel

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Gift shop/newspaper shop
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Tennis
  • Bicycles rental
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020
salzburg
austria

Tel: +436628814380

Fax: (+43)662/871111411

Contact email

Check-in from 15h00

Check out up to 12h00

  • LINE 2 :   2 BAYERHAMERSTR.

  • LINE 21 :   21 PARACELSUSSTR.

  • BUS 2 :   BUS 2 BAYERHAMERSTR.

  • BUS 21 :   BUS 21 PARACELSUSSTR.

  • By plane

    MUNICH AIRPORT At 170km / 106.25 miles

  • By plane

    SALZBURG AIRPORT At 9km / 5.63 miles

  • By car

    SALZBURG NORD At 2km / 1.24 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.63 miles

GPS :47.809379, 13.050953

Our accommodations

Choose the right type of room for your stay. All rooms feature air conditioning, a minibar, coffee and tea-making facilities and a laptop safe.

Standard Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Deluxe Room with king-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

LE SEL

Type of cuisine: International

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR RESTAURANT LE SEL

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 264

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Salzburg City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,545 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,322 reviews

Working on surveys

Customer review rating 4.4/5

Anonymous Couples - 12/08/2019 AccorHotels review

Not prepared to spend time writing

Good but no gym

Customer review rating 4.4/5

Anonymous Business - 10/08/2019 AccorHotels review

Satisfying but a bit expensive for no gym

I will not book Accor Hotel for my wife anymore

Customer review rating 4.4/5

Mr. C. C. L. Families - 10/08/2019 AccorHotels review

It is a stupid that I book hotel for my wife and daughter, and I did not get any points/credit from Accor group. I will not make the same mistake again.

Satisfactory

Customer review rating 4.4/5

No Families - 08/08/2019 AccorHotels review

Most staff were nice and responsive. The female that checked us in was rude and hesitated to answer our questions.

Was Ok

Customer review rating 4.4/5

Seaford Families - 05/08/2019 AccorHotels review

Stayed one night, about 10 minutes from station, staff are a bit robotic no charisma gentleman who signed us in didn't seem quite with it.. was given a pass key that didn't work, then remote control in room didn't work. room comfortable and excellent shower. breakfast ok bit crammed.

Good in parts...

Customer review rating 4.4/5

D S. Couples - 22/07/2019 AccorHotels review

Very nice, clean and comfortable room with nice decor. Brand new bathroom & shower. Good air con. It was the only hotel we couldn't check in a bit early so ended up not checking in until 8pm as it was a long walk from town centre. Also, disappointing to have to pay for motorcycle parking, not even a discount - the only hotel from 14 on our trip where we had to pay. The bar area is very dated and depressing, not welcoming at all, we took our drinks back to our room. Breakfast was very good, great choice and quality of hot and cold items. Very good fresh fruit and always nice to have smoked salmon.

Excellent choice in Salzburg

TripAdvisor rating 4.0/5

James H Solo travel - 21/07/2019 TripAdvisor review

I stayed four nights at the Mercure Salzburg City and it was the perfect choice of hotel to stay in. Around a twenty minute walk from the hustle and bustle of the city centre with all the attractions that Salzburg has to offer yet in a peaceful side street, the rooms are spacious and provide all of the amenities you need, beds are comfortable and the rooms are kept spotlessly clean. The staff at this hotel are very welcoming and friendly always willing to help you with any questions you may have. Breakfast is plentiful with a wide variety to choose from and in the evening there is a good menu in the hotel restaurant. I thoroughly enjoyed my time at the hotel and would not hesitate to stay again when next in Salzburg.

Dear guest, I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with the team because I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager

Very nice hotel with friendly staff

Customer review rating 4.4/5

James H. Solo - 17/07/2019 AccorHotels review

The Mercure Salzburg City is a bright modern hotel well located in a quiet area yet only 20 minutes walk from all the attractions Salzburg has to offer. The rooms are spacious and comfortable and spotlessly clean. The staff here are very welcoming and always willing to help you with a smile it's a pleasure to be in a hotel with such dedicated staff. The breakfast in the morning is plentiful with a good choice and in the evening there is a good menu, the barman is a very pleasant person. If i add up all the plusses it can only be a 10 out of 10 super hotel with staff to match.

Dear Mr.H., I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with the team because I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Miss

Customer review rating 4.4/5

Athena Families - 12/07/2019 AccorHotels review

Neutral or towards bad. The receptionist does not look at me when he or she is talking to me. The room is not cleaned up during my stay (rubbish, empty bottles were left on the ground, not thrown away)

Dear Mrs. T., Thank you for taking the time to tell us about your experience at the Hotel Mercure Salzburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will discuss this with our front office staff, to improve this service. Also we will address the not cleaned room with our housekeeping team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Sabrina Meyer Guest Relations & Social Media Relais
Customer review rating 4.4/5

Anonymous Couples - 17/06/2019 AccorHotels review

Good quality hotel

Dear Mr. S., Thank you for taking the time to share your feedback regarding your stay at the Mercure Salzburg City. It would be a pleasure to welcome you back to our hotel soon. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Comfortable stay In Salzburg

Customer review rating 4.4/5

Shanker Families - 12/06/2019 AccorHotels review

Comfortable and well located hotel. Warm and friendly service. However I was surprised that as a platinum member I was not offered a free breakfast especially when a lounge was not available. Also a free drink coupon is of no use if the bar and restaurant are both closed when you want it.

Great location, great staff, great rooms

Customer review rating 4.4/5

Sharon Friends - 09/06/2019 AccorHotels review

We found the location fantastic as it was walking distance from most of the attractions we planned to visits. The rooms were tidy and clean. The staff were always very welcoming and happy to help us!

Dear Mrs. B., I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with the team because I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Pleasant stay.

Customer review rating 4.4/5

Till Couples - 08/06/2019 AccorHotels review

Nice modern rooms, service is prompt and polite. Good breakfast buffet with a variety of food options.

Dear Mr. R., I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with the team because I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Joseph

Customer review rating 4.4/5

Joseph K. Couples - 05/06/2019 AccorHotels review

Very comfortable hotel walking distance to the city and sites

Very nice hotel

Customer review rating 4.4/5

Karen L. Couples - 04/06/2019 AccorHotels review

Everyone was helpful and friendly.We ate in the hotel restaurant every night and it was excellent food and service ( maybe the choices could be expanded on main courses) The room was lovely but we did find it hot to sleep in.We think the Air condition should be available. We have left good feedback on Trip Advisor

Great Room and service

Customer review rating 4.4/5

Ckiriakos Business - 30/05/2019 AccorHotels review

Salzburg has a special place in my heart the mercure i was ... was great wasent impress with the reception but overall was good ... for the breakfast was very good but lack a bit of service

Very friendly staff and a comfortable room

Customer review rating 4.4/5

Margaret Business - 28/05/2019 AccorHotels review

We were very pleased with the hotel. However, the air conditioning is not up to par. It needs more adjustment than is possible at present.

Customer review rating 4.4/5

Helmut W. Couples - 27/05/2019 AccorHotels review

Alles prima!

I had higher expectations.

Customer review rating 4.4/5

Irena Friends - 13/05/2019 AccorHotels review

I missed a few things in the room: slippers, cotton pads and buds, dirty laundry bag, there were not enough tissues in the box. I did receive a pair of slippers on request at the reception desk, though. The staff in the breakfast room looked quite disinterested and the latte macchiato tasted of sweetened milk, no coffee taste at all. Nice fresh fruit and otherwise good breakfast.

Easter Weekend in Salzburg

TripAdvisor rating 4.0/5

OnAir09821124110 Couples - 26/04/2019 TripAdvisor review

The Mercure Hotel is accessible by car with (paid) parking available for your car. The staff was very welcoming and offered helpful information pertaining to sites, supermarkets and practical information about getting around. The hotel is well located within walking distance of the river, key historical sites (i.e. churches, museums) and the old city district. It is also within walking distance of the main rail station and Linzergasse. The room was large, comfortable bed and was extremely clean. The only negative issue we incurred was on the afternoon before the end of our stay, the room's keycard reader malfunctioned. Despite having tried several replacement keycards, the hotel staff was unable to resolve the problem and we consequently had to change rooms. Due to the fact I was travelling with an ill companion, this wasn't the most ideal situation, but this was the only solution as no Emergency assistance was available on a Sunday. Overall, with the exception of having to change rooms, a satisfactory stay.

Dear guest, I hghly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. Even more I am sorry, that your experience concerning resolving the keycard problems did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager
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