Hotel - Hotel Mercure Salzburg City
Mercure Hotel Mercure Hotel

Hotel Mercure Salzburg City

4.0/5 1,269 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 73.00 EUR Non member rate
From 69.35 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
  • Wheelchair access
  • Pets allowed 10  EUR
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Outdoor playground for children  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the right type of room for your stay. All rooms feature air conditioning, a minibar, coffee and tea-making facilities and a laptop safe.

  • 121 rooms
  • 100% non-smoking hotel
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,418 reviews

Our guest reviews for Hotel Mercure Salzburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,269 reviews
stubb6 Family - 19/01/2019 TripAdvisor review
« Excellent location, modern facilities, superb rooms, great bar and restaurant »

Excellent and great value. We were a family of four and had two rooms.Staff were excellent - from check in, to room service/service desk and bar/restaurant. Hotel is close proximity to central rail station (we walked with our luggage), to car hire premises, to cafes, restaurants and city centre and tourist locations.We booked the hotel online from Australia and had no issues at all.

Family - 12/01/2019 TripAdvisor review
« Poor quality in every aspect »

The hotel has a very unpleasant smell in the corridor. Tiny bedroom and tiny bathroom... my knees were almost touching the wall when sitting on the toilet . The rooms were very dark and unwelcoming Noise from water pipes in the ceiling area could be heard all night . The linen quality and pillow was the worst I have encountered on my international travels The manager was rude and unhelpful... obviously trading new staff on the front desk . Our electronic key often didn’t let us into our room so we had to wait in line at front desk to have fixed . Only one staff member at the desk at Amy time . There was no information given when checking in except room number and breakfast . No tourist map of the town available and no warm welcome at the desk . The staff were poorly presented and the chef was wearing blue jeans whilst topping up the breakfast buffet . The food was ok for breakfast We would never return and question how Accor would allow this standard in a so called 4 staff hotel Worst hotel for its price range in our last 4 overseas trips

Herjit K. Solo - 19/11/2018 AccorHotels certified review
« Excellent »

Check In, was swift and efficient .It was a pleasure to communicate with the reception staff . The room was clean and the housekeeping was always perfect. I liked the location as it was close to the station and to the centre of Salzburg . Hopefully in the future I will come again and experience this wonderful hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Manuel B. Business - 15/11/2018 AccorHotels certified review
« Nice new rooms »

The rooms were newly refurbished and very nice, the service was friendly and I had a good stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Couples - 06/11/2018 TripAdvisor review
« Good for a short stay. »

Overall was quite good. But only having one chair in the room was a hassle. There are some things that can't be done sitting on a bed. The hotel is a relatively easy walk from the train station and the town centre. The bed was quite comfortable.

Couples - 24/10/2018 TripAdvisor review
« Near train station and old town »

We stayed at Mercure Salzburg for 2 nights and we’re really happy that our room is the biggest of the same category; Mercure is budget hotel but has everything we need as a budget traveler ; couldn’t ask for more !

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager

Couples - 16/10/2018 TripAdvisor review
« We will not return to this hotel! »

After booking this hotel months in advance and checking-in online also, we arrived 15 minutes before the 15:00 hour deadline. Surprise, the room was not yet ready. So we decided to go for a walk about in the wonderful city of Salzburg.Two hours later we were barely acknowledged by the disinterested front desk staff members. We were given our welcome drink voucher and the cheat sheet the front desk staff use for check-in purposes. My first name was misspelt, our membership status wasn't acknowledged, our pre-paid booking was ticked as pre-authorized.As we only stayed for one night we decided to eat at the hotel and found the restaurant very pleasant and especially Larissa Stoltenberg a professional and friendly waitress. Breakfast was good too.While checking-out I asked if the room we were given was the type of room we booked or were we given an upgrade? Instead of an answer I was handed the hotels list of room types for me to find the answer for myself. No surprise, there was no upgrade. I did ask for the Front Desk manager and the managers response was interesting: I am sorry, it should not have happened, etc. Empty words with no meaning.Should you travel to Salzburg remember to book the Mercure Hotel Salzburg Central, just around the corner but as far as service is concerned a whole world apart.

Couples - 11/10/2018 TripAdvisor review
« Pleasure trip »

Please equip your staff with more information about your near by hotels and services possible in coordination with each other. We inquired about gym facility and were disappointed with incomplete information.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to share your feedback regarding your stay at the Mercure Salzburg City. Our hotel guests can use the fitness centre at the Mercure Salzburg Central, which is nearby. It would be a pleasure to welcome you back to our hotel. Best regards Jan Meyer General Manager

Friends getaway - 06/10/2018 TripAdvisor review
« Rather stay in Ibis »

My friends and I stayed in room 139 and 141, downstairs is rubbish collecting are. First Night, I was bitten by mosquitoes, second night bad smell when we open windows, drivers started talking in the early morning 5:00am, too noisy, very bad experience.

Anonymous Solo - 04/10/2018 AccorHotels certified review
« Comfortable Stay at Mercure Salzburg City »

This stay was my second time in this residence during my business trip in Salzburg. The hotel has delivered good services with room comfortable. According to the AccorHotels property, there were some issues that the management team should take more time to learn how to deliver the standard treatment for member guest especially for the membership recognition. Generally, a greeting letter as well as advance prepared room should be the first priority preparation to elite Le Club Platinum guest. It would be nice if some of minor welcome amenities such as welcome cookies or fruits were provided in room for elite Platinum guest. I would feel more comfortable if the additional benefits to Platinum guest would be guaranteed such as late check out until 16.00 pm.I do hope that the hotel should continue for serving better services to Le Club Elite guests.

Solo travel - 04/10/2018 TripAdvisor review
« Relax time in Salzburg »

The hotel has delivered good services with room comfortable. According to the AccorHotels property, there were some issues that the management team should take more time to learn how to deliver the standard treatment for member guest especially for the membership recognition. Generally, a greeting letter as well as advance prepared room should be the first priority preparation to elite Le Club Platinum guest. It would be nice if some of minor welcome amenities such as welcome cookies or fruits were provided in room for elite Platinum guest. I would feel more comfortable if the additional benefits to Platinum guest would be guaranteed such as late check out until 16.00 pm.

Ventsislav K. Couples - 22/09/2018 AccorHotels certified review
« Decent hotel with some drawbacks. »

We booked a superior room or something like that. Our original room didn't look as the pictures online. The bathroom was with a plastic drape, which I hate. I went to reception and asked for a room change - I wanted a room with a shower cabin and not a drape. First the employees didn't know what was I talking about, then they said they don't have other superior rooms available and offered to upgrade me to a better one for 20€ per night. I refused as we booked the exact room we wanted and paying more than agreed seemed like a small scam. The employee then agreed to move us to a better room with no charge. The new room was exactly the same as the first room, just with the requested shower cabin instead of a shower with a drape. So at the end we got the exact room we paid for in the beginning, I just don't see why we had to fight for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. The difference between our superior and standard rooms are an icluding minibar, coffee & tea facilities, a bottle of water and premium wifi. Some of the superior rooms as well as all of the deluxe rooms are equipped with an walk-in shower. In your casem, all of the eligible superior rooms have been alredy occupied. We will take this as an occassion to doublecheck our rooms descriptions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Meyer Guest Relations & Social Media Relais

Couples - 20/09/2018 TripAdvisor review
« So disappointed to Austria... Never stay at any Mercure again! »

Only got 2 options of the room type standard / deluxe, we chose the deluxe for staying totally 3 nights by paying €429 in total.We checked in there at about 1800 Friday evening, there were plenty of public parking area right in front of the hotel, the sign writes in German, Mon - Fri 09-18 need to pay, 3 hrs at maxium, since it is written in German, I wanna make sure if we can park there and need not to pay till Monday, so I asked the Front Desk when check in, but both of the staffs said we HAVE to pay and it only allows to park 3 hours at maxium, otherwise there's a penalty! They both strongly suggested us to park at their garage which costs €13 per day, we then hesitated...for our experience, the staffs at hotel should know better than a traveller, so we decided to follow their advice and go get our car to park at their garage, by then, we then met 3 polices outside and they told us it's free till Monday 9am! This hotel gave me a bad image at once, it's not only a money issue, but also a fake information to a traveller. Finally, I only paid €1.7 to park right in front of the hotel for my whole staying instead of paying €52 at their garage!As for my 2nd night staying, the housekeeping didnt refill the toilet paper and shampoo for us, it was only 8:30 pm, I totally phoned 5 times, (3 to housekeeping, 2 to front desk) not until 10:30 pm, the front desk picked up my call FINALLY! I told him my case and he didn't apologize for their forgotten at all but only simply told me "no housekeeping now, will give you tomorrow morning" I asked if they can find me the toilet paper, but again, "no housekeeping now!" ... Very well service indeed! At 1030 next morning, of course, there was no one bring us anything! The irony is, there's a card inside the room says, "... You can call our quality host on duty at anytime by dailing 2424" !!!It costed €420 for 3 nights without breakfast in an early September, such room rate with such unbelievable service, frankly it's really my first time to experience. So much regret to make choice of staying at Mercure hotel, totally ruined my feeling for Salzburg, as well as Austria, too!!We will never choose Mercure again... So disappointed to Austrians..

Couples - 17/09/2018 TripAdvisor review
« Mercure Salzburg city »

Perfect location for a city trip. Situated in walking distance from the old town. Nice but small room, perfect for 2 nights. In case of longer stay, the room is small. Some parts of the hotel need freshening up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for taking the time to share your feedback regarding your stay at the Mercure Salzburg City. It would be a pleasure to welcome you back to our hotel. Best regards Jan Meyer General Manager

Family - 16/09/2018 TripAdvisor review
« Good but not a Mercure »

Service level expected for a Budget or F1 Accor hotels, surely not for a Mercure.Rooms are good and location is OK, although the website indicates it as much closer to the City Center than it really is

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. I am very sorry, that your experience concerning our service did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will use your comment as an opportunity to review our services. Thank you again for sharing your experience, and we hope to welcome you back to Salzburg. Best regards Jan Meyer General Manager

David B. Couples - 09/09/2018 AccorHotels certified review
« Excellent stay at the Mercure in Salzburg »

Friendly check-in, fantastic room and professional service throughout. 15 mins from Salzburg old town so very convenient for all attractions and restaurants etc. That said, meals at the hotel were also very good. Highly recommended and would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Meyer Guest Relations & Social Media Relais

Tom Solo - 02/09/2018 AccorHotels certified review
« Mercure Salzburg is exelent. »

My room was very nice, upgraded? Service and breakfast also very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.V., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Anil T. Couples - 19/08/2018 AccorHotels certified review
« Great! »

Great location and helpful staff. However, the money blocked on my credit card has not been released yet in spite of the assurance given by the front desk at the time of my exit.

Kati K Couples - 18/08/2018 TripAdvisor review
« Very nice hotel »

A very nice hotel in quiet place but not far from center or railway station. The room had all we needed, also kettle and fridge. Breakfast was tasty and plenty to choose. Only negative was annoying music clearly heard on both late afternoons / evenings, like someone practicing flute or some other instrument. All in all a comfort stay.

Friends getaway - 15/08/2018 TripAdvisor review
« 48 hours in Salzburg »

An enjoyable stay 15 mins walk from the centre of Salzburg. The hotel provided friendly staff, clean, comfortable rooms and a restaurant offering a variety of local and international dishes. The location was in a quiet neighbourhood and was close to various restaurants, shops and supermarkets. A good base from which to explore Salzburg and its surroundings.

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