Hotel - Hotel Mercure Salzburg City
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Mercure Hotel

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a 
5020  SALZBURG
AUSTRIA

1,044 reviews
TripAdvisor Rating Based on 1,044 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pet allowed 10  EUR
  • Outdoor playground for children  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pet allowed 10  EUR
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor playground for children  (Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the right type of room for your stay. All rooms feature air conditioning, a minibar, coffee and tea-making facilities and a laptop safe.

  • 121 rooms
  • 100% non-smoking hotel
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,176 reviews

Our guest reviews for Hotel Mercure Salzburg City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,044 reviews
AccorHotels certified review
David A. N. Friends - 16/07/2017
« Would return again »

Friendly staff, from reception to dining room. Best recommendation is summed up above.

AccorHotels certified review
Fabia Couples - 08/07/2017
« Welcome overnight stop »

Comfortable, convenient, friendly reception.

AccorHotels certified review
Ben Couples - 10/06/2017
« Easy access to main train station, on the less expensive side, don't expect to much. »

Okay is the basic summary. Breakfast whilst we didn't eat in we had a look first and it didn't look overall inviting. The room was okay, clean at least. We paid for a higher grade room and described with it was premium internet. Like the other rooms all we got was the basic free internet. Even though the room was described as having premium internet it was still advertised as a higher cost. The most annoying thing was the fact the room didn't even have an iron and ironing board. You couldn't even have a ironing board and iron. All your ironing had to be done in the reception area in a hot room that is also used to store luggage. You are in view of those attending the reception desk, my wife was even asked a question by a guest thinking she was staff seeing she was ironing. Very poor setup in the regard. Surely there is a more workable solution and only the first time I have ever come across this situation. Also it was difficult to get directions/information due to language difficulties. Yes we visited a German speaking area with only basic knowledge of the language (we are English speaking) however it caused further frustration. There was no welcome drink from the bar for being an Accor club member (gold level) and just one bottle of water free of charge during a stay of five nights. Not very welcoming. Small things really detracting from a happy stay. In the future I would pay more for a better experience.

AccorHotels certified review
Anonymous Couples - 08/06/2017
« It wasn't one of the best customer service experiences »

When we checked in we received no VIP treatment according to our Platinum status and the receptionist didn't even know that Platinum guests should receive a free drink. When we went to the room for the first time, the door of the room was largely opened, which we found very strange. We reported it to the reception, since we were not sure if something was missing from the room if it was opened long before we arrived. However, there was no reaction from the reception. The bathroom in the room was dirty. Even though we stayed in many Accor hotels and even in this hotel before, this was one of the worst experiences we had so far.

AccorHotels certified review
Dr I. G. C. Families - 31/05/2017
« Good »

Usually choosing your Mercure Hotel for us.

AccorHotels certified review
Oleksandr Business - 22/05/2017
« Satisfied, BUT »

Well, it was enough good, BUT I've face 2 problems: 1. when I've done payment recepcionist couldn't give me invoice, reason was "system doesn't work" and promised to send me via e-mail. BUT still now I didn't received it 2. May 19 I wrote an e-mail to remind about hotel's promise, but today is May 22nd and there is NO answer. So, everything cold be perfect, but these 2 moment disapointed me. Moreover, my colleagues have the same problem!!!

AccorHotels certified review
Mykola Business - 20/05/2017
« Dissappointing »

Room rate was high, 122 eur/per night, although room quality was very good (size, balcony, cleanliness, etc.). At the same time, being a business traveler, accounting documents are extremely important for me (and 3 others colleagues being with me). In the check-out, invoices were not given, due to problems with software, neither today (3 days left, reminder email was sent yesterday to H0984@accor.com). For sure, preparing invoices could be done prior to check-out, delay in sending invoices is unacceptable for such level of Hotel. Please send me invoices immediately. Customer name: Mykola Marushchak, LeClub No. 3081031906880498 Thank you.

AccorHotels certified review
B C. Couples - 20/05/2017
« So-so hotel, very average »

The location was convenient, the room was very average. Small bathroom, and you could hear the person above us sneezing. It took 24 hours for my complimentary bottle of water as an Accor Club member to appear. The bar/restaurant staff were very friendly. The throw pillows on the bed were very old and full of snags...get rid of them. They made the whole room/bed look not clean, although the bathroom was very clean. I would probably not stay there again if I ever go back to Salzburg. The price was reasonable and it was great to use some of my Accor Club points, but it was a very average hotel.

AccorHotels certified review
Jennifer G. Friends - 18/05/2017
« Mrs. Jennifer Gauci »

The room was comfortable though we had asked for 2 extra pillows when we booked the hotel but had to ask for them on arrival as the request was not met. The room was clean and the shower/toilet is very good. Also the lights in the hotel are very functional. The disappointment was in the breakfast. On our first morning we had to ask for some of the items as they were not being replenished. My biggest disappointment was in finding a piece of glass in my muesli/milk. I showed this to the staff who apologised for the incident and offered a spumante . I understand certain incidents can happen and have no idea how it could have got there but I would have expected a discount for our breakfast at the very least but it was not forthcoming. Otherwise the staff were helpful, polite and ready to oblige. I would still recommend the hotel even though it was very unpleasant to find a glass in my cereal!!

AccorHotels certified review
Rahul B. Couples - 14/05/2017
« Good experience  »

Everything was good. Good customer service.

AccorHotels certified review
Tim S. Couples - 11/05/2017
« I was very disappointed have to pay extra 40 euros to have a room with a double bed in it. Suprised you consider a double bed 'deluxe'? 2 singles as standard is weid »

Other than this the stay was fine. Doubt we'll stay again because of bed thing though

AccorHotels certified review
Joseph M. Families - 10/05/2017
« Ignorant, arrogant staff, attitude and poor customer service, long response time in communication »

I made a non-refundable duplicated booking and sent in a immediate request to ask for refund via official support email, direct hotel email, facebook, customer hotline and none of these provided a proper response within an acceptable time and not to mention my request was unpleasantly declined too. I checked in the hotel on 1st of May and found out my room #211 bed light was not working and i reported to the front desk, I saw Ms Hannah wrote it down and promised to look for maintenance. Yet, by the time I check out it was still out of service!!! Almost a week now and yet my stay credits, points are still missing in my account, both of my rooms! I am genuinely surprise by how slow Le Club attention to their loyal Gold member now. Every time I sent in an official email to the general support and a message of 48 hours get back to me will show up, unfortunately it never happens!!! Please treat your loyal customers appropriately otherwise you may soon find yourself losing every business opportunities.

AccorHotels certified review
Wang Couples - 10/05/2017

Great

TripAdvisor certified review
Couples - 07/05/2017
« An elegant hotel near the main train station »

The hotel is situated in a quiet area near the main train station, in a green landscape. There are high-quality services at registration Desk and Restaurant. A very good ratio quality/price. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service. Thank you for your feedback, and we hope to see you again soon! Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

AccorHotels certified review
Anonymous Solo - 05/05/2017

Very nice room and good food at the restaurant for dinner.

AccorHotels certified review
Anonymous Couples - 05/05/2017

Good service, the receptionist should offer more details about the facilities around the hotel.

AccorHotels certified review
Anonymous Families - 04/05/2017

Tottally dissatisfied with attitude of the receptionists. They all need to be trained up professionally. I had a problem with heating system and not only one could assist but the gentleman with the name of Otto if i spell correctly was so rude and impolite that i was so shocked with his bevaviour.

AccorHotels certified review
Anonymous Couples - 04/05/2017

Great location for onward travel and a short walk to the old town. The hotel has friendly, helpful staff and well appointed rooms at reasonable prices. Buffet style breakfast is enough to set you up for the day !

AccorHotels certified review
Anonymous Couples - 03/05/2017

Room & facilities is satisfied, but your staff need more training how to appropriate handle customer

AccorHotels certified review
Anonymous Families - 26/04/2017

Great location, nice and quiet. Easy access to old town and train station. Personable staff.

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