Hotel Mercure Salzburg City 4 stars

TripAdvisor rating 4.0/5 1,296 reviews
Hotel Mercure Salzburg City
See on a map
+ 22 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Only 15 minutes' walk to the sights of Salzburg

  • Just a 10-minute walk from Salzburg's main train station

  • Free Internet access throughout the hotel and 2 IT terminals in the lobby

  • Bus parking right next to the hotel

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed 10.00 EUR
  • Outdoor playground for children (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Gift shop/newspaper shop
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Outdoor playground for children (Nearby)
  • Tennis
  • Bicycles rental
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020
salzburg
austria

Tel: +436628814380

Fax: (+43)662/871111411

Contact email

Check-in from 15h00

Check out up to 12h00

  • LINE 2 :   2 BAYERHAMERSTR.

  • LINE 21 :   21 PARACELSUSSTR.

  • BUS 2 :   BUS 2 BAYERHAMERSTR.

  • BUS 21 :   BUS 21 PARACELSUSSTR.

  • By plane

    MUNICH AIRPORT At 170km / 106.25 miles

  • By plane

    SALZBURG AIRPORT At 9km / 5.63 miles

  • By car

    SALZBURG NORD At 2km / 1.24 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.63 miles

GPS :47.809379, 13.050953

Our accommodations

Choose the right type of room for your stay. All rooms feature air conditioning, a minibar, coffee and tea-making facilities and a laptop safe.

Standard Twin Room

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Double Room

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Deluxe Room with king-size bed

  • Max. number of persons: x2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

LE SEL

Type of cuisine: International

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR RESTAURANT LE SEL

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 264 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 130 people

Find out more
Hotel Mercure Salzburg City Meeting Room

Our guest reviews for
Hotel Mercure Salzburg City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,465 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,296 reviews

I had higher expectations.

Customer review rating 4.4/5

Irena Friends - 13/05/2019 AccorHotels certified review

I missed a few things in the room: slippers, cotton pads and buds, dirty laundry bag, there were not enough tissues in the box. I did receive a pair of slippers on request at the reception desk, though. The staff in the breakfast room looked quite disinterested and the latte macchiato tasted of sweetened milk, no coffee taste at all. Nice fresh fruit and otherwise good breakfast.

Easter Weekend in Salzburg

TripAdvisor rating 4.0/5

OnAir09821124110 Couples - 26/04/2019 TripAdvisor review

The Mercure Hotel is accessible by car with (paid) parking available for your car. The staff was very welcoming and offered helpful information pertaining to sites, supermarkets and practical information about getting around. The hotel is well located within walking distance of the river, key historical sites (i.e. churches, museums) and the old city district. It is also within walking distance of the main rail station and Linzergasse. The room was large, comfortable bed and was extremely clean. The only negative issue we incurred was on the afternoon before the end of our stay, the room's keycard reader malfunctioned. Despite having tried several replacement keycards, the hotel staff was unable to resolve the problem and we consequently had to change rooms. Due to the fact I was travelling with an ill companion, this wasn't the most ideal situation, but this was the only solution as no Emergency assistance was available on a Sunday. Overall, with the exception of having to change rooms, a satisfactory stay.

Dear guest, I hghly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. Even more I am sorry, that your experience concerning resolving the keycard problems did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager

Travel leisure

Customer review rating 4.4/5

Motteu Families - 22/04/2019 AccorHotels certified review

Very good

Dear Mrs. G., Thank you for taking the time to share your feedback regarding your stay at the Mercure Salzburg City. It would be a pleasure to welcome you back to our hotel soon. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Excellent stay.

TripAdvisor rating 4.0/5

Guide09888011731 Couples - 19/04/2019 TripAdvisor review

I stayed in Mercure Salzburg City with family for 4 nights from 9th Apr to 13th Apr 2019. Room size is appropriate and hotel is near and clean. Breakfast was very good. Hotel staffs have been very cooperative and helpful. Overall our stay at the hotel was very comfortable.

Dear guest, I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with the team because I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager

Perfect location in Salzburg

TripAdvisor rating 4.0/5

johnmR6562HW Couples - 18/04/2019 TripAdvisor review

The hotel is close to city centre, Salzburg castle and has parking facilities. There are two supermarkets close by so daily supplies are convenient. It is also close to fast food, restaurants and bars.

Dear guest, I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager

Comfy cosy clean rooms, welcoming staff

Customer review rating 4.4/5

Lucy R. Families - 16/04/2019 AccorHotels certified review

Throughly enjoyed our stay. Staff very helpful and knowledgeable about the city, local restaurants and best tours to take. Lovely, clean, room to return to after a long day sightseeing.

Dear Mrs. R., We highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team because I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Friendly and helpful staff

TripAdvisor rating 4.0/5

pwood111 Family - 13/04/2019 TripAdvisor review

We were satisfied with our room and the service we received. Staff were great to deal with. Never stayed here before, always at the Mercure Central, but this hotel is just as good. Only complaint was their cost of phone calls; outrageous!!!

Excellent location, modern facilities, superb rooms, great bar and restaurant

TripAdvisor rating 4.0/5

stubb6 Family - 19/01/2019 TripAdvisor review

Excellent and great value. We were a family of four and had two rooms.Staff were excellent - from check in, to room service/service desk and bar/restaurant. Hotel is close proximity to central rail station (we walked with our luggage), to car hire premises, to cafes, restaurants and city centre and tourist locations.We booked the hotel online from Australia and had no issues at all.

Dear guest, I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with the team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager

Poor quality in every aspect

TripAdvisor rating 4.0/5

Maps68311999891 Family - 12/01/2019 TripAdvisor review

The hotel has a very unpleasant smell in the corridor. Tiny bedroom and tiny bathroom... my knees were almost touching the wall when sitting on the toilet . The rooms were very dark and unwelcoming Noise from water pipes in the ceiling area could be heard all night . The linen quality and pillow was the worst I have encountered on my international travels The manager was rude and unhelpful... obviously trading new staff on the front desk . Our electronic key often didn’t let us into our room so we had to wait in line at front desk to have fixed . Only one staff member at the desk at Amy time . There was no information given when checking in except room number and breakfast . No tourist map of the town available and no warm welcome at the desk . The staff were poorly presented and the chef was wearing blue jeans whilst topping up the breakfast buffet . The food was ok for breakfast We would never return and question how Accor would allow this standard in a so called 4 staff hotel Worst hotel for its price range in our last 4 overseas trips

Excellent

Customer review rating 4.4/5

Herjit K. Solo - 19/11/2018 AccorHotels certified review

Check In, was swift and efficient .It was a pleasure to communicate with the reception staff . The room was clean and the housekeeping was always perfect. I liked the location as it was close to the station and to the centre of Salzburg . Hopefully in the future I will come again and experience this wonderful hotel .

Dear Mr. K., We highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Nice new rooms

Customer review rating 4.4/5

Manuel B. Business - 15/11/2018 AccorHotels certified review

The rooms were newly refurbished and very nice, the service was friendly and I had a good stay at the hotel.

Dear Mr. B., We highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Good for a short stay.

TripAdvisor rating 4.0/5

Paddy O Couples - 06/11/2018 TripAdvisor review

Overall was quite good. But only having one chair in the room was a hassle. There are some things that can't be done sitting on a bed. The hotel is a relatively easy walk from the train station and the town centre. The bed was quite comfortable.

Near train station and old town

TripAdvisor rating 4.0/5

Kelly L Couples - 24/10/2018 TripAdvisor review

We stayed at Mercure Salzburg for 2 nights and we’re really happy that our room is the biggest of the same category; Mercure is budget hotel but has everything we need as a budget traveler ; couldn’t ask for more !

Dear guest, I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager

We will not return to this hotel!

TripAdvisor rating 4.0/5

1111Gerard Couples - 16/10/2018 TripAdvisor review

After booking this hotel months in advance and checking-in online also, we arrived 15 minutes before the 15:00 hour deadline. Surprise, the room was not yet ready. So we decided to go for a walk about in the wonderful city of Salzburg.Two hours later we were barely acknowledged by the disinterested front desk staff members. We were given our welcome drink voucher and the cheat sheet the front desk staff use for check-in purposes. My first name was misspelt, our membership status wasn't acknowledged, our pre-paid booking was ticked as pre-authorized.As we only stayed for one night we decided to eat at the hotel and found the restaurant very pleasant and especially Larissa Stoltenberg a professional and friendly waitress. Breakfast was good too.While checking-out I asked if the room we were given was the type of room we booked or were we given an upgrade? Instead of an answer I was handed the hotels list of room types for me to find the answer for myself. No surprise, there was no upgrade. I did ask for the Front Desk manager and the managers response was interesting: I am sorry, it should not have happened, etc. Empty words with no meaning.Should you travel to Salzburg remember to book the Mercure Hotel Salzburg Central, just around the corner but as far as service is concerned a whole world apart.

Pleasure trip

TripAdvisor rating 4.0/5

gulatidimple Couples - 11/10/2018 TripAdvisor review

Please equip your staff with more information about your near by hotels and services possible in coordination with each other. We inquired about gym facility and were disappointed with incomplete information.

Dear guest, Thank you for taking the time to share your feedback regarding your stay at the Mercure Salzburg City. Our hotel guests can use the fitness centre at the Mercure Salzburg Central, which is nearby. It would be a pleasure to welcome you back to our hotel. Best regards Jan Meyer General Manager

Rather stay in Ibis

TripAdvisor rating 4.0/5

Kawaii16 Friends getaway - 06/10/2018 TripAdvisor review

My friends and I stayed in room 139 and 141, downstairs is rubbish collecting are. First Night, I was bitten by mosquitoes, second night bad smell when we open windows, drivers started talking in the early morning 5:00am, too noisy, very bad experience.

Comfortable Stay at Mercure Salzburg City

Customer review rating 4.4/5

Anonymous Solo - 04/10/2018 AccorHotels certified review

This stay was my second time in this residence during my business trip in Salzburg. The hotel has delivered good services with room comfortable. According to the AccorHotels property, there were some issues that the management team should take more time to learn how to deliver the standard treatment for member guest especially for the membership recognition. Generally, a greeting letter as well as advance prepared room should be the first priority preparation to elite Le Club Platinum guest. It would be nice if some of minor welcome amenities such as welcome cookies or fruits were provided in room for elite Platinum guest. I would feel more comfortable if the additional benefits to Platinum guest would be guaranteed such as late check out until 16.00 pm.I do hope that the hotel should continue for serving better services to Le Club Elite guests.

Relax time in Salzburg

TripAdvisor rating 4.0/5

EKARAT C Solo travel - 04/10/2018 TripAdvisor review

The hotel has delivered good services with room comfortable. According to the AccorHotels property, there were some issues that the management team should take more time to learn how to deliver the standard treatment for member guest especially for the membership recognition. Generally, a greeting letter as well as advance prepared room should be the first priority preparation to elite Le Club Platinum guest. It would be nice if some of minor welcome amenities such as welcome cookies or fruits were provided in room for elite Platinum guest. I would feel more comfortable if the additional benefits to Platinum guest would be guaranteed such as late check out until 16.00 pm.

Decent hotel with some drawbacks.

Customer review rating 4.4/5

Ventsislav K. Couples - 22/09/2018 AccorHotels certified review

We booked a superior room or something like that. Our original room didn't look as the pictures online. The bathroom was with a plastic drape, which I hate. I went to reception and asked for a room change - I wanted a room with a shower cabin and not a drape. First the employees didn't know what was I talking about, then they said they don't have other superior rooms available and offered to upgrade me to a better one for 20€ per night. I refused as we booked the exact room we wanted and paying more than agreed seemed like a small scam. The employee then agreed to move us to a better room with no charge. The new room was exactly the same as the first room, just with the requested shower cabin instead of a shower with a drape. So at the end we got the exact room we paid for in the beginning, I just don't see why we had to fight for it.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. The difference between our superior and standard rooms are an icluding minibar, coffee & tea facilities, a bottle of water and premium wifi. Some of the superior rooms as well as all of the deluxe rooms are equipped with an walk-in shower. In your casem, all of the eligible superior rooms have been alredy occupied. We will take this as an occassion to doublecheck our rooms descriptions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Meyer Guest Relations & Social Media Relais

So disappointed to Austria... Never stay at any Mercure again!

TripAdvisor rating 4.0/5

Yu S Couples - 20/09/2018 TripAdvisor review

Only got 2 options of the room type standard / deluxe, we chose the deluxe for staying totally 3 nights by paying €429 in total.We checked in there at about 1800 Friday evening, there were plenty of public parking area right in front of the hotel, the sign writes in German, Mon - Fri 09-18 need to pay, 3 hrs at maxium, since it is written in German, I wanna make sure if we can park there and need not to pay till Monday, so I asked the Front Desk when check in, but both of the staffs said we HAVE to pay and it only allows to park 3 hours at maxium, otherwise there's a penalty! They both strongly suggested us to park at their garage which costs €13 per day, we then hesitated...for our experience, the staffs at hotel should know better than a traveller, so we decided to follow their advice and go get our car to park at their garage, by then, we then met 3 polices outside and they told us it's free till Monday 9am! This hotel gave me a bad image at once, it's not only a money issue, but also a fake information to a traveller. Finally, I only paid €1.7 to park right in front of the hotel for my whole staying instead of paying €52 at their garage!As for my 2nd night staying, the housekeeping didnt refill the toilet paper and shampoo for us, it was only 8:30 pm, I totally phoned 5 times, (3 to housekeeping, 2 to front desk) not until 10:30 pm, the front desk picked up my call FINALLY! I told him my case and he didn't apologize for their forgotten at all but only simply told me "no housekeeping now, will give you tomorrow morning" I asked if they can find me the toilet paper, but again, "no housekeeping now!" ... Very well service indeed! At 1030 next morning, of course, there was no one bring us anything! The irony is, there's a card inside the room says, "... You can call our quality host on duty at anytime by dailing 2424" !!!It costed €420 for 3 nights without breakfast in an early September, such room rate with such unbelievable service, frankly it's really my first time to experience. So much regret to make choice of staying at Mercure hotel, totally ruined my feeling for Salzburg, as well as Austria, too!!We will never choose Mercure again... So disappointed to Austrians..

Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in salzburg