Hotel - Hotel Mercure Salzburg City
Mercure Hotel Mercure Hotel

Hotel Mercure Salzburg City

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4.0/5 1,104 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pet allowed 10  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pet allowed 10  EUR
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor playground for children  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the right type of room for your stay. All rooms feature air conditioning, a minibar, coffee and tea-making facilities and a laptop safe.

  • 121 rooms
  • 100% non-smoking hotel
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,244 reviews

Our guest reviews for Hotel Mercure Salzburg City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,104 reviews
AccorHotels certified review
Anonymous Friends - 26/10/2017
« Cosy room and lovely staff »

Every-time I come to Salzburg I stay in this hotel. The staff are friendly and helpful. The rooms are lovely and the beds are confortable. It is super clean. I do love the welcome message (to the loyalty card holders) written by hand and not just typed. I cannot ask for more

AccorHotels certified review
Michael Couples - 20/10/2017
« Nothing special »

Sink in room was blocked, restaurant lacked atmosphere, breakfast over priced, cleaners failed on some cleaning of cups - all this and im a frequent ACCOR traveller but did not feel special

AccorHotels certified review
Bill S. Couples - 20/10/2017
« a relaxing hotel stay ,very good for vacaton and seemed popular with business as well »

an enjoyable stay with great customer service from the front desk and buffet

AccorHotels certified review
Loekito S. Business - 15/10/2017
« Nice hotel »

Nice hotel. Next to the park and there is a good asian restaurant.

AccorHotels certified review
Time T. Couples - 15/10/2017
« Time T. »

Very relaxed and comfortable

AccorHotels certified review
J D. Couples - 13/10/2017
« A very enjoyable stay »

The hotel was very well situated, accommodation was excellent and the meals were good. When we arrived on the Sunday night there was a menu on show outside the restaurant but when we went down for dinner we were advised that it was not served on Sunday night. Luckily it was time enough to walk down town to a place for dinner. This location was advised by the hotel staff and was very good. Having a menu there gave a false impression and I would suggest a notice advising the closure of the restaurant on a Sunday night.

AccorHotels certified review
John Couples - 11/10/2017
« Friendly and convenient »

The hotel was in a good location and the staff were hospitable and helpful.

AccorHotels certified review
Ake_qi Solo - 08/10/2017
« First time in Sazburg trip »

This stay was my first time in Mercure residence during my vacation trip to Salzburg. The hotel has delivered good quality services with room comfortable. Thank you the management team for membership recognition as well as a well-prepared room. I admired for helpful staffs and the quality food during breakfast times. This hotel should continue for serving better services to Le Club Elite guests. It would be nice if some of minor welcome amenities such as gifts, cookies or fruits were provided in room for elite Platinum guest. This hotel was in my choice for choosing accommodation next trip in Austria.

TripAdvisor review
Business - 03/10/2017
« Salzburg 29-30/09/2017 »

Everything was average except the recepionist and the front manager, they were not friendly at all, i request to make late check-out only 2 hours (at 14) so that i don't carry my things to the conference room and they insisted that i must pay for this in a very rude and unfriendly way, they said you are a classic member you don't have this advantage as we don't make any compliments to customers!

AccorHotels certified review
E. H. Business - 02/10/2017

Bad!

AccorHotels certified review
Essa Couples - 26/09/2017
« Good , but it was hot weather »

My sleeping experience was not that good , it was hot outside& I could not adjust the AC It was set in Fan , I could not change it , It was locked that I don't have control from my room .

AccorHotels certified review
Peter L. Couples - 26/09/2017
« Very good »

relaxing, comfortable

AccorHotels certified review
Kevin M. Couples - 17/09/2017
« Enjoyable stay with one or two inconveniences »

Lovely stay

TripAdvisor review
Y1127JNsoniad Business - 05/09/2017
« Excellent »

The hotel is easy to find, very close to main Railwaystation (5 minutes walk). The staff is very helpfull and friendly. Rooms are well equiped, very clean and quite. WLAN worked perfectly. I would definitely stay here again.

TripAdvisor review
Family - 01/09/2017
« Great location »

Overall the stay was great. We loved that it was located so close to the main train station, it made it easy for arrival and departure as well as grabbing buses to the city center. The hotel is also walking distance to the city center if you chose to walk it. The staff was great and very accommodating for the fact that we were arriving at nearly 4am (had booked for the full night, but it was worth it to get some sleep before exploring the city). The room was nice and clean. We enjoyed our stay.

AccorHotels certified review
Anonymous Couples - 25/08/2017

In our first room, the shower drain was stopped up and flooded the bathroom floor. The first morning the staff said it would be repaired during the day. When it flooded on the second morning, the desk staff came up to investigate and promptly moved us to a new room. After that things were fine - we do like the Mercure Salzburg City.

AccorHotels certified review
B. Families - 24/08/2017
« Hôtel conforme à notre désidérata. »

Hello, Our stay was fine, but the room service left something to be desired.There was no table card from morning to room. After having claimed them we got them. We hung them at the door each night and despite this we were forced to go down to the restaurant room each morning to claim the breakfasts in the room. Also the rewards and satut points are not in conformity.In effect on 2972 rewards points you should have attributed us we had only 2519 points missing: 459 points. Then we awarded 1702 status points on 2972 points missing: 1702 points.Thinking that this is a mistake I am counting on you to reassign me the missing points. Thank you in advance and next year

AccorHotels certified review
Anonymous Families - 29/07/2017

unfortunately we did not get the rooms with interconnection door - which we required with several emails in advance - we are 2 platinum card member -

TripAdvisor review
814svetlana Solo travel - 29/07/2017
« Service needs improvement »

Overall my stay was good, however the service needs improvement. Front Office staff was not welcoming except the lady at check-out. The locker room is open all the time, nobody checked the luggage tickets , not safe. My room key didn't work and when I asked to replace it, I was not asked for ID, security issue. Location is Ok, very close to the railway station but quite far from city center (about 20 min walking distance). Breakfast is good.

AccorHotels certified review
Anonymous Couples - 26/07/2017
« Peaceful »

Nice hotel in quiet street but close to sights

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