Hotel - Hotel Mercure Salzburg City
Mercure Hotel Mercure Hotel

Hotel Mercure Salzburg City

4.0/5 1,180 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 106.00 EUR Non member rate
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5.00P
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pets allowed 10  EUR
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor playground for children  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Choose the right type of room for your stay. All rooms feature air conditioning, a minibar, coffee and tea-making facilities and a laptop safe.

  • 121 rooms
  • 100% non-smoking hotel
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 1,360 reviews

Our guest reviews for Hotel Mercure Salzburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,180 reviews
Couples - 12/06/2018 TripAdvisor review
« Weekend in Salzburg »

The location of the hotel is good everything is in walking distance. The King size bed is bowed means in the middle it is higher than the outside. Perhaps this is compensation when he matrasses is getting older. The room is slightly overpriced. All the requests were fulfilled which was appreciated. The room was quite, which can hardly be the case by the other Accor hotels nearby, which are positioned on the main street a hundred meters down the side street. Restaurants and even a night club is in walking distance.

Couples - 04/06/2018 TripAdvisor review
« Stay at Mercure Salzburg CityBayer Hamerstrasse »

Stafff was nice and responded fien to requests. The hairdraier did not work, which was a problem to my wife. It was replaced and it still didi not work, replaced again and did not work! The turnaround foe the laundry was 36 hours, too long for most guests, and did not work on holidays, which was a problem to us. The room was smaller than I expected. More suitabkle to one person than to two.

Richard C. Couples - 24/05/2018 AccorHotels certified review
« very poor and not reflective of an Accor hotel! »

From the check in, to the restaurant, to the breakfast and finally to the check -out and payment of the account, there was not one positive experience at this hotel! I am writing this from a Mercure hotel in Munich, which thankfully has restored my faith in the brand as every experience has been of a professional standard! At your hotel, there was confusion re the number of guests that had been booked for - the hotel had one, yet I understood that I had booked for two and definitely pre-arranged a dinner for 2, based on a special offer on your website when booking. It took 15+ minutes, with 2 staff members to sort this out and I was given not one, but 2 estimates of the extra cost. Then came the dinner experience; the young man although most helpful had no idea of any pre-paid dinner voucher arrangement (which is advertised on your website) and this caused confusion. The restaurant was massively understaffed that evening as well with many guests clearly showing dissatisfaction. Next the breakfast experience - constantly being advised on entering that we only had one breakfast allowance when this was supposedly sorted out at check-in. To make matters worse there was long delays to obtain a table that had been reset, despite observing a hotel ? management / staff person in a suit etc, entering from the kitchen with their name tags visible, then serve themselves breakfast and leave via the kitchen, whilst paying guests patiently waited for a cleared table to have their own breakfast, ourselves included! Finally the check-out which took almost 15 minutes because after checking the bill I found that we had been double charged for 3 breakfasts resulting in a refund of E 45. Whilst the bill was being sorted out the queue of other guests grew and grew - yet despite people coming and going from the Director's Office, not one person was to assist the receptionist with the other guests to check-out. In summary, having stayed at 5 Accor hotels in the past year in 3 continents this was a most unprofessional performance and reflected badly on the Accor brand. I will be commenting directly on this to Accor head office. If you, as General Manager are reading this you need to take leadership of your hotel, be visible and develop a customer focussed service culture as a matter of urgency! Richard C. - email rc…

Family - 15/05/2018 TripAdvisor review
« Excellent and comfortable stay in Salzburg »

Excellent hotel accomodataccom, spaceous and cozy rooms. The breakfast was very good and the staff is polite. The only point that one may find inconvenient is the distance from the old city. However, if you don't mind to walk, it may not bother you. Nonetheless, there are buses in the vicinity. The hotel also offers a restaurant where you can have dinner at the same price you would have in the old city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabio C, I appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager

L. Couples - 14/05/2018 AccorHotels certified review
« Plaisant stay in a well-renovated and quiet room »

The experience was plaisant even if we would have enjoyed more a warmer welcoming and check-out ... On the other hand, the welcoming drinks were well-appreciated and we thank the lady at the bar, who recommended an excellent selection of local wines - and this with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., we very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Even more I am sorry, that Check-In and Check-Out did not meet your expactations. Please rest assured, that we discuss this in the team and we will take the appropriate measures to make our guests feeling more welcome. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards from Salzburg Sabrina Meyer Guest Relations & Social Media Relais

Pieter J. Couples - 14/05/2018 AccorHotels certified review
« Clean room with a good bed. The breakfast is delicious. »

The hotel is located close to the center of Salzburg. There's a secure underground parking space. The room and bathroom have a good size. The smell of the room could be improved. Checking in could've been a little faster. The breakfast is great. The water bottle in the room should be replaced when it's empty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., I appreciate your comments very much regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comment regarding the Check-In and we will discuss this with the frontoffice-team and double check our work-flow. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Family - 08/04/2018 TripAdvisor review
« Holiday with the Family »

This hotel has good location not far from many nice shopping places. The real good thing about this hotel is the staff, they were very friendly and helpful in the reception. It has nice and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear salem_alaleeli, I appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager

Tim P. Friends - 18/03/2018 AccorHotels certified review
« Great hotel »

Easy check-in, pleasant room and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.P., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Meyer General Manager

Anonymous Friends - 15/03/2018 AccorHotels certified review
« Good stay »

Good hotel with delicious breakfast and comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hotel Mercure Salzburg City. Über Ihr positives Feedback freuen wir uns sehr. Gerne werden wir dies auch an die Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Jan Meyer General Manager

H. L. Couples - 11/02/2018 AccorHotels certified review
« Mostly good with a few silly errors »

Room on the whole was clean and well equipped however shower did not drain effectively so nearly overflowed during normal use, air con did not work and there was a hideous, threadbare cushion left on the bed which looked like a cat had used it as a scratching post - why this was left in the room I simply do not understand.

akc2222 Business - 10/01/2018 TripAdvisor review
« Nice hotel with nice staff »

The hotel was located outside the main city however just walking distance . I liked the hospitality of staff although the rooms were above average for my standards . They were neat and clean . I always prefer more than that . Ornamentation is also important or a piece of luxury .

Our hotel has responded to the review
Our hotel has responded to the review

Dear akc2222, thank you for taking the time to share your feedback regarding your stay at the Mercure Salzburg City. It would be a pleasure to welcome you back to our hotel very soon. Best regards Jan Meyer General Manager

Tim C Family - 02/01/2018 TripAdvisor review
« Not a great experience »

Booked at short notice and politely asked for a twin and a double via email. No response and off course turn up to find two doubles I needed twin room for my son and daughter. Girl behind counter did her best to help though. Rooms very tired overall not happy would not stay again. Ibis less price and better quality on the whole

Couples - 10/12/2017 TripAdvisor review
« Not quite very good »

Whilst rated as very good,it falls slightly short of that.Why do hotels have double rooms with only one suitcase rack? It is probably a personal thing but the pillows are too soft. The fixed shower screen does little to prevent water splashing over the bathroom floor but they are tiled.A good breakfast but the dinner menu is rather limited and better can be had eating in town which is only an easy 20 minute walk.

Anonymous Friends - 26/10/2017 AccorHotels certified review
« Cosy room and lovely staff »

Every-time I come to Salzburg I stay in this hotel. The staff are friendly and helpful. The rooms are lovely and the beds are confortable. It is super clean. I do love the welcome message (to the loyalty card holders) written by hand and not just typed. I cannot ask for more

Michael Couples - 20/10/2017 AccorHotels certified review
« Nothing special »

Sink in room was blocked, restaurant lacked atmosphere, breakfast over priced, cleaners failed on some cleaning of cups - all this and im a frequent ACCOR traveller but did not feel special

Bill S. Couples - 20/10/2017 AccorHotels certified review
« a relaxing hotel stay ,very good for vacaton and seemed popular with business as well »

an enjoyable stay with great customer service from the front desk and buffet

Loekito S. Business - 15/10/2017 AccorHotels certified review
« Nice hotel »

Nice hotel. Next to the park and there is a good asian restaurant.

Time T. Couples - 15/10/2017 AccorHotels certified review
« Time T. »

Very relaxed and comfortable

J D. Couples - 13/10/2017 AccorHotels certified review
« A very enjoyable stay »

The hotel was very well situated, accommodation was excellent and the meals were good. When we arrived on the Sunday night there was a menu on show outside the restaurant but when we went down for dinner we were advised that it was not served on Sunday night. Luckily it was time enough to walk down town to a place for dinner. This location was advised by the hotel staff and was very good. Having a menu there gave a false impression and I would suggest a notice advising the closure of the restaurant on a Sunday night.

John Couples - 11/10/2017 AccorHotels certified review
« Friendly and convenient »

The hotel was in a good location and the staff were hospitable and helpful.

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