Hotel - Novotel Ottawa
Novotel Hotel Novotel Hotel

Novotel Ottawa Hotel

Our hotels AccorHotels
4.0/5 1,532 reviews
All hotels in Ottawa
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 119.00 CAD Non member rate
From 113.05 CAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Other sports activities
    • Billiards/Snooker (Paying, Nearby)
    • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee.Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

  • 282 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 98 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Crib on request
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Video games on TV in room
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Suite TV
    • RJ 11 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 5,554 reviews

Our guest reviews for Novotel Ottawa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,532 reviews
AccorHotels certified review
Stanley R. Business - 18/04/2018
« Quite, relaxing and clean. »

Staff were freindly. Houskeeping was thorough. Restaurant was exceptional as always. Great service and great location in town.

AccorHotels certified review
Anonymous Families - 18/04/2018
« Good location, friendly and respectful staff, tight room and cold pool water »

I loved the location of the hotel and the accessability to the mall. The room was nice but it was not spacious. We were 2 adults and 1 child with 2 small suitcase and a pool bag. There was no space to store the luggage and they were in the way. Was hard to walk around the room. We were excited about the hotel's pool but the water was cold and my daughter was not able to use it and the first day we went to pool she just shivered. After addressing the issue, we found out that the pool is not under the hotel control. However, the second day I had to request to talk to the manager and she was very helpful to follow up on my request and finally the last day we were able to use the pool.

AccorHotels certified review
Melanie Business - 17/04/2018

Great location. Great staff.

AccorHotels certified review
Viera V. Business - 17/04/2018
« great »

Always very nice to stay in Novotel in Ottawa. Staff is very pleasant and helpful and rooms are newly decorated, clean and cozy. However this time to my surprise, I had to move out in the middle of my stay for one night to another hotel and then come back as there was no room for 3 consecutive nights during my stay . There is no option of a waiting list nor a process of calling the guests back . Rather I had to phone in many times to check if a cancellation took place and a room opened up. A better system for the clients who are loyal to the Novotel would be appreciated.

AccorHotels certified review
Anonymous Business - 15/04/2018
« friendly »

short stay, all was well.

AccorHotels certified review
Anonymous Business - 13/04/2018
« Good, bad iron and no plug next to bed »

There were no plugs beside the bed and the iron was bad.

AccorHotels certified review
Anonymous Business - 12/04/2018
« Difficult »

I couldn't figure out how to use the shower--a first for me despite staying in hotels internationally. Also it took about 10 minutes for the warm water to come through. Also the business centre is stand-up computers in the lobby--not helpful if any significant work needs to be done.

AccorHotels certified review
Anonymous Business - 12/04/2018
« Was not consistent with past experiences »

I choose this hotel and location over the Westin and Fairmont as I have always been pleased with room and service. I was placed on an unrenovated floor despite being a former customer. My colleagues always stay at the other hotels but I felt this was a great location. My room/floor was extremely outdated but, more importantly, extremely dirty. There was food stains on my desk and bedside table. I had requested to be moved but the hurle was booked. Very disappointed this time.

AccorHotels certified review
Yoonchan H. Couples - 12/04/2018
« Great room. »

The staffs on the front desk were very kind and the room was clean and spacious. Everything was good, but while staying fire alarm went off very early morning, and remained for long time. It was telling us to stay in the room for awhile, then tells us to go outside. If it was for false alarm, the staff should've act a bit faster on this. It ruined my morning sleep. When I mentioned about the alarm while checking out, the staff was acting like it was not a big deal. Also I requested price match through Accorhotels.com, when I booked the room. The representative forwarded email to Novotel Ottawa staff, and I received reply about a week after that saying the owner of the email address is no longer available. I got new person to contact, and sent new email. I have not received any reply. I mentioned this to the person, who helped me checking in. That person gave me manager's contact. I sent an email copying all the emails I received from Accorhotels.com, while I was staying in Novotel Ottawa. I have not receive reply yet.

AccorHotels certified review
William C. Couples - 10/04/2018
« Very relaxing! »

Nice room, good food and atmosphere at the Albion Rooms, helpful staff and great location.

AccorHotels certified review
Matthew A. Business - 09/04/2018
« Housekeeping doesn’t respect do not disturb sign. »

I wanted to sleep in so I put the do not disturb sign on the door. 8:45 the housekeeping lady barged in and woke me up. When I told the front desk about what happened, she just said sorry and brushed it off. Didn’t offer me any sort of compensation or consolation. I’ve stayed at this hotel many times for work, and I think I will be trying a different hotel for my next stay.

AccorHotels certified review
Cathy B. Solo - 09/04/2018
« Good Time »

I thoroughly enjoyed my stay at Novotel in Ottawa. I greatly appreciated that they allowed my dog to stay with me. Both staff and guests were very accommodating and friendly. I did not have to walk far in the cold and wind to go to the Rideau Centre. The quaint dining room was quiet and the Sat. Night waiter was very friendly. I enjoyed our brief chats. The food was good. Room service was prompt and efficient.

AccorHotels certified review
Samuel K. Solo - 08/04/2018
« Funky fresh »

Great staff who were extremely helpful and accommodating. The room itself was also lovely. Would definitely use Novotel again.

AccorHotels certified review
Maria Families - 08/04/2018

It was a pleasant stay. However, the bed was a bit small to fit two adults.

AccorHotels certified review
Nimrod S. Business - 07/04/2018
« Everything I can ask from a Hotel »

Good food, clean rooms, friendly staff

AccorHotels certified review
Robin G. Business - 07/04/2018
« Not my best hotel experience and certainly less than I was expecting. »

Upon arrival I waited a full five minutes in front of two desk clerks who were on the phone. Neither paused to acknowledge my arrival/presence/existence. Water was shut off completely around 11:30 PM with no notice from the hotel--I had to go down to the front desk to enquire. I thought it might be some sort of environmental thing. Bathroom shower stall had some hair in it--so not really clean. The blinds would not close completely so light leaked into the room. No electrical outlets on either side of the bed for laptop/phone/watch charging. There was fridge in the room (nice) but powdered coffee creamers were all that was available--so a missed opportunity to do a bit better with real milk and cream in the fridge. This is the kind of experience I would expect with some no name hotel--not from Novotel.

AccorHotels certified review
Anonymous Families - 07/04/2018
« We will come back. »

We travel to Ottawa fairly regularly and continue staying at Novotel. However, I would like to make one comment regarding the height of the king size bed. My wife as mobility issues. We are both seniors. It is increasingly difficult and challenging, especially for my wife, to get in and out of bed. It is not an easy process. Having the bed 6-8 inches lower would make getting in and out of bed a lot easier.

AccorHotels certified review
Michael Families - 04/04/2018
« 2 double beds in room should be minimum 2 queens. Room with 2 double a bit tight »

Wonderful experience. Family loved the hotel would return. Restaurant should have more variety and kid friendly menu

AccorHotels certified review
Anonymous Business - 03/04/2018
« One of Novotel staff, Troy Andre, went out of his way to have my forgotten laptop delivered to me at the airport!!! »

As mentioned above, Troy Andre, a Novotel staff member, made it possible for my forgotten work laptop that I left in my hotel room to be delivered to me at the airport prior to my plane taking off. He came up with a quick solution to what would have been a terrible loss. I would have missed my flight if he did not quickly come up with the idea of having an uber driver deliver the laptop to me at the airport. Exceptional service!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon Susan, It is always a pleasure to receive positive feedback and we very much appreciate your comments about Troy and Andre during your stay with us. I have already shared your comments with the team and they serve as an encouragement as we strive to continuously improve the quality of our services at every opportunity. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk Front Office Manager

AccorHotels certified review
Paula L. Business - 03/04/2018
« Comfortable, clean and compact. »

All good. Spent four nights and was quite comfortable.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 119.00 CAD Non member rate
From 113.05 CAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 420 m Fairmont Château Laurier
Fairmont Château Laurier
From
From 249.00 CAD Non member rate
From 249.00 CAD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in Ottawa
See rates