Hotel - Novotel Ottawa
Novotel Hotel Novotel Hotel

Novotel Ottawa Hotel

4.0/5 1,628 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Other sports activities
    • Billiards/Snooker
    • Croquet


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee.Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

  • 282 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 98 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Baby bed
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Video games on TV in room
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Suite TV
    • RJ 11 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 6,499 reviews

Our guest reviews for Novotel Ottawa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,628 reviews
remtibaut Friends getaway - 18/09/2018 TripAdvisor review
« Best location for sightseeing. »

The location of this hotel was perfect for our mini vacation. Centrally located so it's an easy walk to all the tourist attractions.10+ on the staff and the rooms. Garage access was perfect even though we had to pay for it as a guest.Recommend this hotel for sure!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear remtinaut, +10!!! Thank you so much for your great review, we so look forward to welcoming you back. Regards Raman Virk Front Office Manager

Gerrit Business - 17/09/2018 AccorHotels certified review
« Comfortable. Friendly. »

I appreciated the upgraded room however I was disappointed that you aren't offering bottled water in the rooms anymore. The water from the tap has an odd taste so I've always appreciated the free water. The bar staff were much friendlier than the people I encountered during my last visit.

Gf Couples - 17/09/2018 AccorHotels certified review
« Not the level I would expect from a 4 star hotel »

The lobby of this hotel is very nice, sadly our room did not match. It was very basic and not what I would expect from a 4 star hotel. The room smelt and the noise from the road was very loud. We asked to be moved to another room but we're informed the hotel was fully booked. Staff were not overly helpful. Also £87 was taken off of our credit card- this was not explained to us when we checked in, we had to clarify the next day why this had happened. It is now a full week later and we are still waiting for the money to be returned.

Chris Business - 17/09/2018 AccorHotels certified review

Great renovated Room,,,and bar area was nice as well

Shaohong W. Business - 16/09/2018 AccorHotels certified review
« very plesant experience »

Very professional service, appreciated!

Anonymous Couples - 16/09/2018 AccorHotels certified review
« Excellent location »

Great location. Room was very damp and had an odd smell upon arriving and got worse when the air came on but opening the window helped and stay was very comfortable!

Guest Business - 16/09/2018 AccorHotels certified review
« Usually better than this »

Hello, I stay with this hotel when travelling to Ottawa. Usually the service and products are wonderful. This time, the lady at check in did not give me my welcome voucher. I had to ask. I didn’t get it last time either. The bed in room 740 was so bad and I asked for a harder mattress and was given a board for under feet. Please go in that room and even just sit on the end of the bed. I sank down so far (and I am just over 100lbs) that the circulation cut off on my legs from the stiff rim, while my bum was sunken way down in to the bed. This obviously put a lot of curved stress on my back while trying to sleep. At the restaurant, staff touching money and shaking customers hands and then touching food, meats, and cheeses before washing and without gloves made me leave and not have more than a drink there. Usually, this is not my experience with this hotel so you can imagine my surprise. I am back again in Oct so fingers crossed for a much better experience and sleep.

Anonymous Couples - 15/09/2018 AccorHotels certified review
« very happy »

comfortable, clean, friendly and great location

Anonymous Business - 15/09/2018 AccorHotels certified review
« Small room, poor menu »

I found the room very small and claustrophobic. The restaurant menu was very limited and the food left much to be desired. My stay, overall, was unsatisfactory.

Manon Business - 13/09/2018 AccorHotels certified review
« Great location, comfort and services! »

Very great location, love that the hotel is small size, nice that around we could have access to shopping, dining, coffee ship in walking distance. The staff was very professional and great!

Margo D. Couples - 13/09/2018 AccorHotels certified review
« Enjoyed our stay, »

We liked the location. Within walking distance to most things. Rooms were clean. Breakfast was fantastic. The bathtub could use a new spout as it was very loose.

Fred B. Couples - 13/09/2018 AccorHotels certified review
« Great, comfortable stay in convenient downtown location »

I stayed at Novotel for two nights - the first alone and the second with my wife on our wedding night - and the room was very nice, modern and comfortable, and the staff was friendly and helpful.

Randy M. Friends - 13/09/2018 AccorHotels certified review
« My regular Happy Place in Ottawa »

Ottawa Novotel is a smaller hotel - which I prefer, less front desk crowds, more intimate feeling and customer service - my distinct preference. The hotel is a nicely decorated fresh modern style. The lobby and rooms and impeccably clean, appealing and inviting. All the attentive staff are beaming with smiling faces and will do anything to accommodate your needs. A very nice breakfast - buffet style - with attached open kitchen for fresh cooked custom orders of omelettes, crepes, eggs and many other menu items as well as an adjacent attractive dining semi-formal restaurant. Reasonably priced and less than 500 meters to the Parliament Buildings, National Art Gallery, ByWard Market Square and University. Simply good value. Honest.

Daren J. Business - 13/09/2018 AccorHotels certified review
« Great location »

My first time staying at the hotel and it was great. I had no issues and the staff were very professional. I would stay again for buisness

Anonymous Families - 12/09/2018 AccorHotels certified review
« Novotel wasn't what I expected from my last years experience »

Too many things were just not what I expected

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Room was very clean, but small. »

The experience was excellent. The hotel location is excellent. The room was very clean, but it was small and the furniture was very sparten.

Sean Business - 12/09/2018 AccorHotels certified review
« Great stay, clean and modernized rooms - very convenient location. »

Overall excellent. I have to be honest that I don't like the fact that if I have a late morning meeting before my flight, I need to pay $10/hour for late check-out. Recommend you consider looking at policies of other hotels - if you can accommodate late check-out (particularly for frequent guests) based on room occupancy, etc - then it should be offered at not cost.

Tina T. Friends - 12/09/2018 AccorHotels certified review

This time was short but worthed

Maggie Couples - 12/09/2018 AccorHotels certified review

Hotel entrance welcoming, staff pleasant and professional; bedding comfortable and clean; room spacious and provided sufficient storage space, notebook size safe very good feature, additional elevator security provided comfortable level of safety; price comparable with neighboring hotels, location next to Byward Market excellent. I would recommend this hotel to friends and business associates.

Vanessa Couples - 11/09/2018 AccorHotels certified review
« Comfortable but poorly sound insulated »

Staff was great, everything was clean. Our only complaint is really how bad it was insulated. We could hear everything, the doors bangning loudly and the conversations in the hall. Neither one of us slept for more than 2hrs straight with the constant noise waking us up. Sadly will not stay there again because of this.

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