Hotel - Novotel Ottawa
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Novotel Hotel

Novotel Ottawa Hotel

33 Nicholas Street 
K1N 9M7  Ottawa
CANADA

1,394 reviews
TripAdvisor Rating Based on 1,394 reviews
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From 119.00 CAD Non member rate
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Other sports activities
    • Billiards/Snooker (Paying, Nearby)
    • Croquet

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee.Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

  • 281 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 98 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Crib on request
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Pay per view channel(s)
    • Video games on TV in room
    • High speed transmission line
    • Suite TV
    • RJ 11 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 4,211 reviews

Our guest reviews for Novotel Ottawa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,394 reviews
AccorHotels certified review
Alisha Y. Families - 19/07/2017
« Too many issues for the price we paid »

We stayed at the Novotel as part of my brother's wedding party, but there were so many problems. First, we had to be moved into a new room because the air conditioning did not work and smelled terrible. Then we learned that the bride had suicidality asked that you put us into a renovated room with a larger pullout sofa for our teenage son (as opposed to the small ones in the older rooms.) The first room we were given was an old style room with a small sofa. (The second room had the larger sofa, but that change only occurred because of the air conditioning, not to meet the bride's request.) Then, our car was damaged in the parking garage by some chemical that was discharged onto the hood of the car from a vent, which destroyed our paint. We know that Novotel accepts no responsibility for such damage, but I will never again stay in your hotel when the garage you contract with is unsafe for my vehicle. Your staff was lovely, as was our room. However, overall we were very dissatisfied. Other wedding guests had similar or experiences, with their rooms being too cramped, poorly cooled and poorly attended when they complained. We haven't even received an estimate on the price to fix the damage to our car, but once we do, I assure you our opinion of our experience will drop further.

AccorHotels certified review
Le C. P. M. Couples - 18/07/2017
« Beware of Inaccurate Pricing »

I booked this hotel on the Accor Hotels website. During checkout, the Front Desk clerk folded up the invoice without walking me through it. However, I opened the invoice and was noted 1) the per night charge is inaccurate, 2) my use of the Le Club points was not deducted. Despite multiple conversations with Front Desk staff, the situation has not yet been remedied. This has left a sour taste in my experience with this Accor property. It shows either there's a system issue, or at worst, a systemic issue of lying to customers. A thorough review is in order.

AccorHotels certified review
Ronald T. Families - 18/07/2017
« Good, but we were told parking access was until 3pm, but didn't work after 12pm. »

Good

AccorHotels certified review
Graeme Couples - 18/07/2017
« Comfortable night in well located hotel. »

Comfortable junior suite, but missed a bath. Excellent room service, delivered by cheery staff member. Great location for downtown activities.

AccorHotels certified review
Jonah Couples - 17/07/2017
« Comfortable Stay in a great location »

Staff were friendly and helpful, room service was quick and satisfactory. Room was clean and very comfortable. Would stay again.

AccorHotels certified review
Anonymous Business - 17/07/2017
« Nice room, great staff »

Stay was good, but bed was not comfortable. Foot of bed appeared to be broken, basically fall into a depression when sitting on foot of bed. Bottom sheet way too small for bed. I absolutely hate when the bottom sheet is too small to tuck in and the mattress is completely uncovered under me in the morning. Otherwise it was a comfortable room

AccorHotels certified review
Anonymous Couples - 17/07/2017
« Great location and facility »

Staff were very friendly and extremely helpful.

AccorHotels certified review
Eli R. Business - 16/07/2017
« Just Okay »

okay.

AccorHotels certified review
Marnie M. Business - 14/07/2017
« Clean, modern rooms with mini fridge, tv, wifi and good working ac in the heart of Ottawa »

I was there on a three day conference for Jordan's Principle. In the evenings I enjoyed the many restaurants and walked around the city. The hotel is in a great location right near the river and walking distance to Hull Quebec. The only reason I gave it an 8 is because there weren't balconies to enjoy the summer weather from the room.

AccorHotels certified review
Genevieve O. Couples - 13/07/2017
« July 7th late checkout gone wrong - violation of privacy  »

We reserved the junior suite for our wedding day (for bridal party to get ready) and for my wedding night (bride and groom). Thank you for the kind wishes and the lovely gift of cheese and charcuteries, this was very thoughtful and appreciated. The suite was lovely and spacious. However the AC does not circulate to the main room, we were therefore very hot when getting ready in that room, and two of the ladies with me were pregnant and very uncomfortable (my makeup artist and hair stylist were set up once in each room, we could not all fit in the bedroom to get ready). The front desk staff kindly brought us a fan, after we called three times to kindly request one, and were told each time that they were unaware we had asked. A staff member also rudely suggested we "just open the window" (... The only window is in the bedroom... And it was humid and above 25 degrees Celsius outside... this was a rude and inappropriate suggestion). Once receiving the fan we felt much better. For our wedding night, the room was quiet and comfortable, we slept well. However, we paid $80+ for a late checkout of 5pm, which I had reserved months prior. We were awoken at 8:00am by house keeping, then bothered again by house keeping close to noon as this staff had assumed we had checked out (this was not the employee in question's fault, her sheet indicated that we were to have checked out by 11). We were then bothered again by phone by a front desk staff in the early afternoon asking us why we hadn't yet checked out and when we were planning to do so, and AGAIN soon after by a front desk staff who walked right into our room without knocking (!!!), she appeared startled and upset to find us still there, and inquired once again when we were planning on checking out. We informed them (all 4 times!) that we had paid for a late checkout. This greatly disrupted the post-wedding day of relaxation we had planned (and paid for), and prompted us to leave earlier than we had originally wanted (and paid for). Overall the facility itself was good, but we are very upset about the lack of organization/communication and the fact that we spent extra money to be bothered and have our privacy disrespected, and made to feel unwelcomed for our late checkout. We are two very kind, understanding and reasonable individuals who very rarely complain - it is with a heavy heart that I am making this complaint today. We just could not let this slide, as it was a very big day for us and we chose your hotel for this special event. We did have a few guests stay with you who reported their stay was good, thank you for this. Thank you for your time and consideration. Genevieve

AccorHotels certified review
Anonymous Business - 12/07/2017
« From arrival to departure the experience was wonderful. »

Quiet; appealing décor; spacious room. Kudos to the staff who cleaned and replenished rooms. Desk staff were very courteous and pleasant. Restaurant within the hotel was appreciated; food and beverages were great and well presented. Server was wonderful. Always appreciate having a fitness facility within a hotel. It was warm in the facility but I did use the treadmill and weight equipment.

AccorHotels certified review
Maek H. Families - 12/07/2017

empty

AccorHotels certified review
Anonymous Families - 11/07/2017
« Room was not a typical standard of Novotel brand »

Great location. Room was tiny and in need of renovation - not what we expected from the novotel brand and reputation. We were really disappointed (we stayed 6 nights)

AccorHotels certified review
Dave F. Couples - 11/07/2017
« Convenient,, Clean, Efficient . »

Hotel was convenient to all the activities downtown and the Byward Market, bed was comfortable, room was clean (we liked the layout), all staff were very friendly and helpful, including the bartender Stefan. We will stay at a Novotel in the future.

AccorHotels certified review
Anonymous Business - 10/07/2017
« Great location but... »

Duvet cover was nasty = it was stained with some kind of dried up fluid that had not washed out (considering that you do wash these...), it definitely was not me who stained as, I did not touch that area of the cover until the last night, as the previous nights I entered and exited the bed from the right side.

AccorHotels certified review
Anonymous Couples - 10/07/2017

The room size was a bit smaller than expected but adequate for 2 people. Staff was friendly and busy, was really busy that weekend.

AccorHotels certified review
A. B. Couples - 09/07/2017
« Great Experience »

We wanted to be downtown Ottawa to celebrate Canada 150. We had booked the rooms over a year ago. There was some confusion on the booking but the staff was very helpful to sort it out quickly. We enjoyed our stay. The staff is professional and pleasant. I would stay at this hotel anytime.

AccorHotels certified review
Robert P. Couples - 09/07/2017
« Nice »

Fun

AccorHotels certified review
Beat S. Couples - 08/07/2017
« Comfortable and Convenient »

The rooms are comfortable, well maintained and clean as well as quiet. The location of the Ottawa Novotel is very central, with easy walking distance from the market area that offers various shops and an extensive selection of restaurants, the parliament buildings and other interesting sites. A must is to have dinner at least once at the local Albion Rooms restaurant which is unique in its offerings and of outstanding quality.

AccorHotels certified review
Tms Business - 08/07/2017
« Simple rooms. Nothing exceptional to offer »

I was disappointed in my room and would have asked to change it except my family had unpacked by the time I got back from my conference day. On the second floor with no view to anything except concrete roof and brick. As for unpacking, little space to put things away in- drawers especially

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