Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,172 reviews

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33 Nicholas Street, K1N 9M7 Ottawa, Canada

Description

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Uniqlo in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Our accommodation(s)

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Telephone
Fax +1 613-760-4765

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,172 reviews

TripAdvisor Rating  4.0/5  2,000 reviews

Nice, modern, clean

TripAdvisor rating 5.0/5

anderopoli TripAdvisor review

I stayed four nights for work. Large rooms, comfortable bed, everything clean, good breakfast. Overall, I was satisfied of the experience. Very nice staff too.

Central, comfortable and modern

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Attending a conference at the Shaw so it was a handy location

Good stay but taken advantage of trying to change date

Customer review rating 1.5/5

G. R. Couples - Confirmed reviews ALL

I booked the room through RBC reward points. As soon as I hit confirm on the booking I realized I booked the wrong date. I called RBC rewards immediately. They contacted the hotel. The hotel changed the date but charged me an additional $135 t9 do so. Not very accommodating.

Frustrated

Customer review rating 1.5/5

Stephen B. Business - Confirmed reviews ALL

When I booked, I asked for late check out on the day I was departing. I was able to secure that for an extra $75, which was reasonable. but then I was billed twice for it - the first day of my stay when I was not checking out, and then the day of the checkout. I asked that it be corrected and received no correction of this billing error. In addition, the afternoon that I left was the power failure. I had to remain in my room to participate in a remote meeting and do a major presentation. There was no elevator and as a senior I had to walk up several floors to my room. There should have been a generator to power one elevator for the disabled and older seniors. It is unconscionable that there was no generator to maintain on elevator. What if there was a serious emergency for a guest? There was no offer to me as senior to provide assistance with my luggage at checkout - I had to walk down all the flights of stairs with my luggage. When I did enter my room for the afternoon meeting after walking up several flights of stairs, my key did not work or allow entry to the room. I was promised that it would. I was able to fins a maintenance person to allow me in. During the afternoon, I had no internet. I had to assume the cost on my data plan -less reliable as well for the meeting. My computer ran out of power as well and I could not recharge. The temperature in then room went up to 24.5 degrees as there was no A/C. And then as mentioned when I tried to check out and have the late departure fee waived, it was done, but the bill I received showed the 2 late departure fees and taxes, and I did not receive a corrected bill until I called the next day (today). Even as I write this I have not received a receipt that shows that I have fully paid. In addition, the sheets of the bed were not put on properly. there was no “top sheet’ under the quilt - it was covering a mattress cover. I checked this thoroughly. This is not hygienic and I slept under the quilt directly. I have stayed in Ottawa in hotels hundreds of times in my life and I NEVER complain. This hotel is the worst hotel I have stayed at in my whole life, and I will never book with the Novotel Ottawa again. I will advise the conference organizers of this and well as colleagues and friends. I understand the difficulties that this hotel had with a power failure. But you were not prepared and showed no adaptability - like offering help to those in need like seniors. And you still have not sent me a paid-in-full receipt -it’s more than 24 hours since I have checked out and the power failure is long over. I only received something because I called. This hotel is the worst amongst comparable hotels.

very well located

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Would have appreciated a later check out.

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Other web-users rate our hotel

  • 1,054 reviews 7.6/10 Location
  • 1,240 reviews 7/10 Room
  • 1,008 reviews 7.8/10 Service
  • 15 reviews 5.3/10 WiFi
  • 599 reviews 7.4/10 Cleanliness
  • 550 reviews 5.5/10 Comfort
  • 323 reviews 8.1/10 Breakfast
  • 290 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.