Hotel - Novotel Ottawa City Centre
Novotel Hotel Novotel Hotel

Novotel Ottawa City Centre Hotel

4.0/5 1,679 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Other sports activities
    • Billiards/Snooker
    • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee.Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

  • 282 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 98 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Baby bed
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Video games on TV in room
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Suite TV
    • RJ 11 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 7,203 reviews

Our guest reviews for Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,679 reviews
Anonymous Business - 14/02/2019 AccorHotels certified review

Excellent. Staff was very accommodating. Room very functional

Steve Business - 13/02/2019 AccorHotels certified review
« Great hotel in a good central location »

It was great. Good atmosphere and the staff were very friendly during my stay.

T C. Friends - 12/02/2019 AccorHotels certified review
« Fantastic Stay »

Great hotel. Very clean. Very comfortable. Staff was very kind. Will definitely stay here again.

Jan Friends - 12/02/2019 AccorHotels certified review
« Very nice hotel and friendly staff . »

Overall good experience for our group booking of approximately 15 rooms ~ conveniently located. Will consider returning again.

Anonymous Friends - 12/02/2019 AccorHotels certified review
« Good stay »

Good service, excellent food, nice rooms. Only issue was how dry the rooms were at night. Need some moisture!

K P. 8. Business - 12/02/2019 AccorHotels certified review
« Mediocre »

No water in the rooms, the bath tub starting on the website was only a shower, no room service menu

Aaron G. Families - 12/02/2019 AccorHotels certified review
« Great front desk staff »

Very welcoming front desk staff, we were very thankful for the birthday upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron G., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope you had an excellent birthday, and we look forward to welcoming you back for another stay. Sincerely, Kelly D.

L. S. Friends - 12/02/2019 AccorHotels certified review
« Week end stay. »

My stay was only two nights, I had busy days, the room was only used for sleeping. Your front desk staff was nice, friendly and helpful.

Gail Business - 11/02/2019 AccorHotels certified review
« The renovated room was very nice and modern. »

Accommodations were very nice; efficient room service; one elevator was not working so there long wait times on the occasion for the other elevator. The main rotating door was not in working order either.

Anonymous Families - 11/02/2019 AccorHotels certified review

My 10 year old grandson and myself (Grandma) went to see the pool. We exited through the door from forth to fifth door. Our key did not work and we were stuck!!! Cold and frightened. My grandson cries and I bruised my body from bashing the door to make noise. My husband heard us after many minutes. It was horrible and we we’re traumatized. We are still upset about this.

Ildiko B. Families - 10/02/2019 AccorHotels certified review
« Our first visit to Ottawa »

Its a great hotel. Location is excellent! Really clean rooms, we stayed on the third floor in a renovated superior room. Employees are really helpful and friendly. Underground parking. Just steps away from shopping mall, market, restaurants. Few minutes walk from Parliament and other mayor attractions. So glad that we stayed at this hotel!!!!!Our friends booked this hotel first and we decided to join them for a night.

Matthew B. Couples - 10/02/2019 AccorHotels certified review
« Staff wonderful, building/ facilities/fall very short of fulfilling stated innkeepers contract. »

02/04/19 Getting locked in stairwell traumatic. Improperly mark signage force me out into street behind building/wife stuck in stairwell both in wet bathing suits coming from pool. TV did not work properly first night, got moved to a smaller room but TV worked.

K. V. Couples - 08/02/2019 AccorHotels certified review
« Good »

Overall - good experience. Room was clean, bedding comfortable. Bathroom awkward configuration and too tight by toilet and door. Surprised to see a shower stall and no bath - although I am a shower person, I was looking forward to taking a relaxing bath in hotel. Also upset with our arrangement for breakfast for 2 as part of gift certificate. I was charged for breakfast and then had to call back to resolve. Credit to my account came after I followed up twice being no confirmation received for a few hours. When I did get notice of credit, the credit amount was done and a tipping charge added. No one asked my permission nor checked if I gave a tip already. I gave a cash tip at the restaurant and did mark 'cash' tip on the signed slip. Very frustrating experience on the billings and breakfast being a hassle.

Lara Business - 08/02/2019 AccorHotels certified review
« Cold, but excellent! »

The hotel staff were fantastic and accommodating. Helped with taxis and directions. Stored my luggage for me and were able to accommodate me with early check in when I arrived early! Clean and pleasant facility! With the cold and snow it was quite slippery at the entrance way, perhaps something more could be done in the area by the door. Otherwise, great!

L. D. Business - 07/02/2019 AccorHotels certified review
« Could have been better, will not book Novatal again. »

Our Admin Assistant had paid the fees way ahead and when she spoke to the person at Front Desk there was no mention of filling out paperwork, but they willingly took all the Credit card information. There was no mention of hotel renovations. I had just flown 4 hours and to get there and told my fees were not paid was discouraging. What if I didn't have a credit card or had a limit on my card which didn't cover the fees? 3rd floor had horrible smell of caulking (which gave me a headache) and rugs had garbage etc on the floor, workers were noisy. No vending machines for pop or snacks. The coffee was horrible with a limit of 1 coffee. Sorry I will not recommend Novatal nor will I be staying there again.

Anonymous Business - 06/02/2019 AccorHotels certified review
« Comfortable and Clean »

My experience was good. Finally a staff gave a great tip of going through the Rideau Centre to get to the Shaw Conference Centre - would be great if all desk staff had the same great tips/knowledge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer C., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasmine Guest Services Agent

Jeff Business - 06/02/2019 AccorHotels certified review
« My favourite place to stay in Ottawa »

The employees are always friendly and accommodating and that goes a long way to making me want to come back. Convenient to where I need to be in Ottawa also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff L., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Thanks, B. I. D. N. W. M. N. O. T. O. S. M. Business - 06/02/2019 AccorHotels certified review
« I enjoyed the refreshed room with its modern design and restaurant with great food, staff & ambiance - terrific from check in to check out and everything in between. »

I enjoyed the refreshed room with its modern design, great lighting, easy-to-find outlets; great food, staff & ambiance. What a bed and I loved the lighting -- a picture frame! The food and service are terrific. I have stayed with you a number of times, all in January, and the hotel is perfectly situated for the conference centre. I really appreciate your bilingual staff. Je parle français aussi. It's the attention to detail and the professional and quick service that stand out. Thanks so much for making my stay so great once more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele T., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards, Kelly D.

Adriano M. Business - 06/02/2019 AccorHotels certified review
« Overall fine... proximity to Shaw Centre and Byward Market a plus. »

Overall fine. Front desk was courteous and kind. The work table directly under the TV was a bit awkward. Odd that there was no hand lotion. Is this amenity discontinued?

Anonymous Business - 06/02/2019 AccorHotels certified review
« Staff VERY nice but not all well informed. Services (especially food) disorganized/unreliable »

LOVED the shower!! Room felt a bit crowded and I did not like carpet on floor. The thermostat was very difficult to figure out (hit and miss) and I was cold a lot of the time :-( Could not figure out how to work the black light over the desk area. Called front desk and they did not know either! Room service???? Not very organized. Would call and get a weird voice mail so kept having to call front desk. Ordered food once, they got it wrong. Getting the rest of the order took too long. Then I was billed twice for it and had to wait at check out, while it was sorted out. One night I called and again, got the weird voice mail. Called front desk and asked if I could get a pot of boiled water in the morning. Was assured that they would tell room service. Next morning - nothing showed up!! Again, staff were nice; however, it seemed like no one really had their hands on the wheel, especially during the evenings. I only stayed at this hotel because I was attending a conference across the street at the Shaw Centre. I felt the prices were way too high and were probably "jacked up" because of the conference. I have stayed at other hotels in Ottawa and for the experience at this hotel, I would have expected the price to be a lot lower. I would not ever choose to stay here again. Sorry to say, but you want honest feedback - services need to be improved here or prices lowered to match the quality provided.

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