Novotel Ottawa City Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,832 reviews
Novotel Ottawa City Centre
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+ 22 Services
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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 6 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Dear Customer, Please be advised that due to annual maintenance and cleaning , the hotel pool and hot tub will be closed from April 8-14, 2019. We apologize for any inconveniences this may have caused and appreciate your understanding. Novotel Ottawa Team

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7
ottawa
canada

Tel: +16132303033

Fax: (+1)6137604765

Contact email

Check-in from 15h00

Check out up to 12h00

  • ACCESS :  

  • By plane

    OTTAWA INTL At 18km / 11.25 miles

  • By car

    NICHOLAS STREET EXIT At 2km / 1.24 miles

  • By train

    OTTAWA VIA RAIL STATION At 7km / 4.35 miles

GPS :45.425818, -75.689128

Our accommodations

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

Classic room - 1 king bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic room - 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior room - 1 king bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior room - 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite - 1 king bed

  • Max. number of persons: 4
  • Area: From 32

Executive room - 1 king bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

THE ALBION ROOMS RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

The Albion Rooms Lounge & Dinning is inspired by a farm to table mentality. Our chef uses local produce to create an ever changing menu. The Bar is stocked with local craft beers, a creative selection of wines and exciting house made cocktails.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALBION ROOMS LOUNGE

Photo non contractuelle / Strictly non binding

Only guide dogs are allowed in food and beverage points of sale. Opening hours: 11.00 - 23.00 on Sunday.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 167

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,669 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,832 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent stay

TripAdvisor rating 4.0/5

StefanoMadrid_Spain Family - 14/11/2019 TripAdvisor review

Friendly staff and amazing hotel located downtown. I would go again but I think that the price for breakfast is far too high(19.50$ per person). The room was very comfortable with a huge bed and everything you need for a great stay!

Dear StefanoMadrid_Spain Thank you for the feedback! I am delighted to hear that you had a great experience staying with us here at The Novotel Ottawa. Our team are always here to assist each and every guest. The breakfast buffet is priced at $19.50 but we will be happy to offer you an a la carte menu also on your next visit. We hope we have the opportunity to welcome you back. Regards Raman Virk Front Office Manager

Work trip

TripAdvisor rating 4.0/5

Extraordinary693633 Business - 11/11/2019 TripAdvisor review

This is a great place to stay for work. It is centrally located and convenient to navigate the city. The staff was exceptional. The accommodations were adequate and could stand some updates and maintenance.

DearExtraordinary693633, Thank you for taking the time to post this review on tripadvisor. We are delighted that you overall enjoyed your stay and were able to take advantage of our convenient location in the heart of downtown Ottawa. You may be happy to know, we will be continuing the remaining of our renovations and hope we have the opportunity to welcome you back to experience these rooms. Thank you once again. Regards Raman Virk Front Office Manager

Great location and kind staff

Customer review rating 4.3/5

Byungkook L. Families - 22/10/2019 Confirmed reviews AccorHotels

The location was perfect to enjoy Ottawa. Underground parking lot was convenient. The staffs were really kind and friendly. The foods that we ate at the breakfast buffet were fresh and delicious. My kids were satisfied with hot chocolate.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Rooms very nice, parking not so, clarity on instructions prior to arrival should be improved.

Customer review rating 4.3/5

Noname Families - 22/10/2019 Confirmed reviews AccorHotels

How to reach the connected parking level and how to pay/exit should have been communicated upon reservatuon.

Dear Mary H., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Raman Virk

Convenient location, furnishings a little dated

Customer review rating 4.3/5

Chris P. Couples - 19/10/2019 Confirmed reviews AccorHotels

Staff were very friendly and helpful. Room was nice size and clean, however the furnishings are a little dated and showing signs of wear and tear.

Dear Christopher P., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be continuing with our renovation at the end of this year and we hope we have the opportunity to welcome you back soon. Sincerely, Raman Virk

Great! Really enjoyed my stay.

Customer review rating 4.3/5

Evan Business - 18/10/2019 Confirmed reviews AccorHotels

Very comfortable, the room was very nice. Bed was comfortable. Washroom was clean. I have no complaints about staying at the hotel.

Dear Evan F., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk
Customer review rating 4.3/5

Anonymous Families - 18/10/2019 Confirmed reviews AccorHotels

clean,large room, great staff, good food

Dear Barbara P., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Great LOCATION great staff great service

Customer review rating 4.3/5

Avishai Families - 18/10/2019 Confirmed reviews AccorHotels

Look up

Dear Avishay G., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Perfect

Customer review rating 4.3/5

H.i.s. Business - 17/10/2019 Confirmed reviews AccorHotels

They enjoyed the meal and room, even though they stayed only two night.

Dear Aya, Thank you very much for your kind words. I am delighted to know that your group had wonderful stay and that they enjoyed our breakfast too. We hope to welcome you and your groups back again. Sincerely, Denisa Markusekova

Very happy

Customer review rating 4.3/5

Eli R. Business - 17/10/2019 Confirmed reviews AccorHotels

Very good a very happy

Dear Eli R., Thankyou Thankyou and Thankyou, see you on thee 22nd October. Sincerely, Raman Virk

Upscale, comfortable.

Customer review rating 4.3/5

Ian Solo - 17/10/2019 Confirmed reviews AccorHotels

Quick and friendly check-in, quiet and comfortable room. Called front desk to extend my stay with no issue. Great bar in the lobby. Only negative: Thermostat is located right at the heat vent, making temperature difficult to control.

Dear Mr. M., Thank you for sharing your recent experience at the Novotel Ottawa. We appreciate your feedback and hope to welcome you back soon! Sincerely, Kelly D.

Modern but small and pricy

Customer review rating 4.3/5

Peter Couples - 17/10/2019 Confirmed reviews AccorHotels

Friendly and helpful staff. Room was modern and well appointed. Chose to stay two nights at Novotel for access to the Byward Market and two nights at the Sheraton downtown because their rate was significantly cheaper at the Sheraton. However next time I’d only stay at the Sheraton because the standard room we received was easily more than double the size of Novotel and very well appointed, and service was very professional. I feel we overpaid at Ottawa Novotel.

Dear Peter S., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive feedback and we thank you for taking the time to do so. We are sorry to hear you were not able to stay the 3rd night due to the rate and comfortability of the room. We do offer many types of rooms, which are different in size. The price is always dependent upon the availability at the time of booking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Comfortable, quiet, convenient

Customer review rating 4.3/5

Ed Business - 17/10/2019 Confirmed reviews AccorHotels

I had the pleasure of staying 3 nights, and my room really began to feel like hom.

Dear Edward A., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback (home away from home) will serve as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Perfect Location...

Customer review rating 4.3/5

Catherine G. Families - 17/10/2019 Confirmed reviews AccorHotels

We were in town for a family wedding, I have stayed at this particular Hotel a few times in the last year. It never disappoints, the updated rooms are beautiful, very comfortable bed and so close to everything. You can walk to shopping, dining, attractions or just simply go for a beautiful walk through the Market and around the canal.

Dear Catherine G., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We hope the wedding went well, It is always a pleasure to receive positive feedback. I will share your comments with our team. As to the rooms, we try our hardest to put guest rooms together, however, at times due to the type of room booked we are not able to meet these requests. We are sorry , we were not able to meet your needs due to this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Good stay

Customer review rating 4.3/5

H. M. Business - 17/10/2019 Confirmed reviews AccorHotels

Very close to the convention center and the shopping mall.

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Very satisfied with this city hotel. It was convenient for seeing the sites in Ottawa and the facilities were in line with the cost.

Customer review rating 4.3/5

Graham A. Friends - 15/10/2019 Confirmed reviews AccorHotels

Good

Dear Graham A., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk
Customer review rating 4.3/5

Irene H. Business - 15/10/2019 Confirmed reviews AccorHotels

The front desk staff were very friendly and accommodating to our needs such as, supplying us with an umbella, calling cab service in advance, wake up calls etc.

Dear Irene H., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I am glad to know that our team was helpful as our hotel strives to provide our guests with the highest quality of service in all regards. Currently bathtubs are available only in our Classic rooms with 2 double beds and you stayed in Superior room with King size bed. Thank you again for sharing your review, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denisa Markusekova

Stayed in one of the renovated rooms - very small (and hot)

Customer review rating 4.3/5

D.e. C. (. N. Business - 15/10/2019 Confirmed reviews AccorHotels

Your hotel is beautiful, the service is both professional and prompt and the location is very central to what we had planned within the city. However, we were not at all impressed with the size of the room we stayed in. We were told it was one of the newly renovated rooms, which we appreciated, and we do see that they tried to incorporate a lot of storage for the guests, but it made for a very tight room indeed. My husband and I could not pass each other at the end of the bed, to move around, because there simply was not the space to do so. In addition, when we arrived, the room was very hot. We immediately put on the air conditioning, in preparation for our 4 night stay, but it really did not cool to the desired temperature until the morning we were checking out. This should be looked into for future guests.

Dear Deborah C., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback on the service our team offers, we will most definitely share your comments with our team. As you mentioned the size of the room, we do offer 2 different suites, these rooms offer you 50% more space as to the room you stayed in. Please do not hesitate to ask on your next booking. Thank you again for sharing your experience, and we look forward to welcoming you back. Sincerely, Raman Virk

Elite staff!

Customer review rating 4.3/5

Gen Business - 14/10/2019 Confirmed reviews AccorHotels

Gislaine, received me to the hotel and she was excellent! Very kind, professional and helpful. Thank Gislaine!

Dear Genevieve M., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback and especially about Gislaine, we will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk
Customer review rating 4.3/5

Anonymous Solo - 12/10/2019 Confirmed reviews AccorHotels

The gentleman at the desk was extremely helpful, helping me access Lyft, and suggesting to another guest that we might like to share Lyft to the airport.

Dear Ms. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.
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