Novotel Ottawa City Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,708 reviews
Novotel Ottawa City Centre
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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 6 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Dear Customer, Please be advised that due to annual maintenance and cleaning , the hotel pool and hot tub will be closed from April 8-14, 2019. We apologize for any inconveniences this may have caused and appreciate your understanding. Novotel Ottawa Team

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7
ottawa
canada

Tel: +16132303033

Fax: (+1)6137604765

Contact email

Check-in from 15h00

Check out up to 12h00

  • ACCESS :  

  • By plane

    OTTAWA INTL At 18km / 11.25 miles

  • By car

    NICHOLAS STREET EXIT At 2km / 1.24 miles

  • By train

    OTTAWA VIA RAIL STATION At 7km / 4.35 miles

GPS :45.425818, -75.689128

Our accommodations

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

Classic room - 1 king bed

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room - 2 double beds

  • Max. number of persons: x4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room - 1 king bed

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room - 2 double beds

  • Max. number of persons: x4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite - 1 king bed

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive room - 1 king bed

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

THE ALBION ROOMS RESTAURANT

Type of cuisine: Regional

The Albion Rooms Lounge & Dinning is inspired by a farm to table mentality. Our chef uses local produce to create an ever changing menu. The Bar is stocked with local craft beers, a creative selection of wines and exciting house made cocktails.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALBION ROOMS LOUNGE

Photo non contractuelle / Strictly non binding

Only guide dogs are allowed in food and beverage points of sale. Opening hours: 11.00 - 23.00 on Sunday.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 167 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more
Novotel Ottawa City Centre Meeting Room

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

7,718 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,708 reviews

Slightly lacking

Customer review rating 4.3/5

Billy C. Families - 15/05/2019 AccorHotels certified review

Bathroom had no hooks or towel racks to hang wet towels. Needed new towels daily. There was nowhere to put clothes or suitcases. We stayed for 6 days and had to pile clothing haphazardly around room. Lobby was dirty and benches we're stained. The pool however was the cleanest I've ever seen.

Wedding Night

Customer review rating 4.3/5

Ashley L. Couples - 14/05/2019 AccorHotels certified review

We booked this hotel for our wedding night. I had mentioned this in a note during the booking process. When we arrived at the hotel we were checked in immediately and efficiently by a very friendly staff desk member. She said we had been given a complimentary upgrade to a larger and newly renovated room, as well as an extra hour complimentary late check out. The room was spotlessly clean, with an amazingly comfortable bed; it was very cozy and very quiet. The bathroom had a wonderful shower and high quality soap and shampoo. This was the best treatment we could receive after a very long day, and as we were exhausted from mingling and dancing! I would highly recommend this hotel based upon this wonderful experience.

Dear Ashley L., Congratulations on your wedding once again! We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We are glad that we made your wedding night even greater. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gihye Cha Novotol Ottawa

Good but rooms need better pillows.

Customer review rating 4.3/5

Anonymous Solo - 14/05/2019 AccorHotels certified review

Pillows are very hard and lumpy and very uncomfortable. Everything else is great

Dear L S., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback and especially from our Porter Crew. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please let us know if the pillow is not comfortable on your next stay as we will be happy to change them for you. Thank you again for sharing your experience, and we will see you soon. Sincerely, Raman Virk
Customer review rating 4.3/5

Anonymous Families - 14/05/2019 AccorHotels certified review

My family and I had a wonderful time in Ottawa! A pleasant surprise that the hotel is so centrally located! The staff at the hotel were all very courteous and helpful, Sandy was the lady who helped in making the arrangements when I called to reconfirm and book additional room for our stay, she was very accommodative and informative!. Should opportunity arise, we will come back and stay at Novetel for sure. Thank you!

Dear Ranny I., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team, of course including Sandy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Excellent location, clean facility, friendly staff

Customer review rating 4.3/5

Anonymous Business - 14/05/2019 AccorHotels certified review

Great experience in staying this location.

Dear Stanley C., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Pleasant

Customer review rating 4.3/5

Anonymous Business - 14/05/2019 AccorHotels certified review

good. but lighting in the room was difficult to figure out. i found the room to be dark when trying to work. also, desk placement wasn't ideal. the room is too small to have 2 beds and a desk - or at least in the configuration it was in/

Satisfactory

Customer review rating 4.3/5

Jonathan D. Business - 13/05/2019 AccorHotels certified review

My stay at the Novotel Ottawa was satisfactory. (1) Parking in the underground parkade was extremely confusing because there is inadequate signage to indicate which floor to park on or how to exit the parkade. P3 is for Novotel but P4 is for Les Suites, and you have to drive both up a ramp and down a ramp to get to the proper floor. The signage for exiting the parkade is non-existant, and it was very confusing to figure out how to properly drive out of the parkade. Better signage for "where to park" and "how to exit" is needed. (2) I understand the security needs for using the hotel room card to access my floor in the elevator. But I could only swipe my card on one side of the elevator. This made it extremely difficult when the elevator was full of people and you had to reach around to swipe your card. Sensors on both sides of the elevator (left and right panels) is needed. (3) Lack of vending machines is awkward. At late hours, I do not want to have to go outside and walk to a convenience store two blocks away to get a drink. This is not safe and completely unnecessary. Vending machines (for drinks and snacks) should be added to the hotel on various floors.

I enjoyed my stay

Customer review rating 4.3/5

Anonymous Business - 13/05/2019 AccorHotels certified review

It was good. I requested a room on the fitness floor and was accommodated.

Dear Ms. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Comfortable, clean and quiet room.

Customer review rating 4.3/5

Anonymous Business - 13/05/2019 AccorHotels certified review

Everything was pretty good. I found the desk/workstation area to be a little cramped and it would benefit from a better chair. Wifi was good.

Dear Mr. L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa
Customer review rating 4.3/5

Bc G. Business - 13/05/2019 AccorHotels certified review

Overall, it was o.k. At the time of booking, I requested for a quiet area in the hotel (and other requests such as extra pillows). When I called a few days before checking in, I was informed I would be on the 9th floor. However when I checked in, I was assigned a room in a busier area on the 9th floor. So I ended up being on the 6th floor to get a quieter area, with a not-so-attractive view. It was, at least, quiet except on the last day (May 3)...There was hammering (renos) down the hall that started sometime between 7:30 am and 8 am. The staff did try to accommodate my request for a quiet room when I checked in, but there weren't a lot of options/rooms remaining from which to choose by that time. Also, I had to request for extra pillows a second time. I appreciated having a room that was the renovated room and the old one. I appreciated the ceramic ionic hair dryer (not the cheap ones that damage/dry out your hair). So that was a nice bonus. The A/C and heating system was fairly quiet. The design of the shower (in the hotel room) is very poor. The water leaks out, especially when the shower door opens outwards, rather than inwards. So the water goes all over the floor. I had to keep wiping up the water after every shower. It would have been nice to have a few more TV channels from which to choose. It would have been helpful to have instructions to how to use the (wake-up) alarm. I wanted to use it but couldn't figure out how to use it.

Customer review rating 4.3/5

Carolyn Business - 13/05/2019 AccorHotels certified review

Love this hotel

Dear Ms. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Nice and expensive without breakfast.

Customer review rating 4.3/5

Mmcrae Families - 12/05/2019 AccorHotels certified review

Wedding, arrived one day early so wedding discount didn’t apply. Had to use my military discount, breakfast wasn’t included and parking was very expensive. Room was great as I was bunking with my 84 year old Mom as she needed help. I was told the room had a pullout as the handicapped rooms only have one bed. The pullout was borderline okay. The handicapped rooms need a two bed option. Great bathroom, pool was great, as for worth the money, no. Would I stay here again, no. There are better options available.

Dear Michael M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short due to the room type available. We do offer double rooms in our accessible category however this may not have been available at the time of booking. We also Michael, offer a variety of different rates and these can include breakfast. We do not have our own parking and there is a lot of public parking options, due to the location of being downtown, the price is very relative to others. We hope the wedding event went well and do hope we have the opportunity to welcome you back some time in the future. Sincerely, Raman Virk

Met my expectations

Customer review rating 4.3/5

Michael Business - 12/05/2019 AccorHotels certified review

Good

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Great service, perfect location!

Customer review rating 4.3/5

A. H. Families - 12/05/2019 AccorHotels certified review

Check in was easy with great employees. Atmosphere was lovely. The room was very nice and clean. Needed a crib and the gentleman that set it up for us was very kind and helpful.

Dear Moylan A., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Great place to stay

Customer review rating 4.3/5

Lizzie N. Solo - 12/05/2019 AccorHotels certified review

Room was spacious and very clean. Very quiet. Good wifi Large wardrobe but no storage ie no dresser or bedside cabinets

Dear Elisabeth, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Hotel is nice and staff was great

Customer review rating 4.3/5

Chris Business - 12/05/2019 AccorHotels certified review

it was fine, but the only thing is the parking is way too expensive and should be included in the price of the room. We were there on a business conference and our whole group mostly drives trucks, we were not told the trucks would not fit in the garage ( we are hvac industry not very many people drive cars)

Customer review rating 4.3/5

Jenna Families - 11/05/2019 AccorHotels certified review

Check was smooth, room was clean. Everything was in walking proximity. Dinner was good, pool was fun. The man in the breakfast room is super delightful, so warm and inviting.

Dear Jenna M., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa
Customer review rating 4.3/5

Germain Business - 10/05/2019 AccorHotels certified review

It was excellent. Very good welcome to guests, great rooms and good services provided.

Dear Germain B. , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Excellent

Customer review rating 4.3/5

Ian Business - 10/05/2019 AccorHotels certified review

I was attending a conference at Shaw center. It was raining outside. I asked for an umbrella they were very accommodating.

Dear Ian M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Comfortable stay

Customer review rating 4.3/5

Business Y. Business - 10/05/2019 AccorHotels certified review

Comfortable stay quiet great customer service

Dear Linda C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa
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