Novotel Ottawa City Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,797 reviews
Novotel Ottawa City Centre
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+ 22 Services
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Room 1

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When making a booking at this hotel:

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  • I can use my Rewards points

  • I benefit from advantages

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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 6 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Dear Customer, Please be advised that due to annual maintenance and cleaning , the hotel pool and hot tub will be closed from April 8-14, 2019. We apologize for any inconveniences this may have caused and appreciate your understanding. Novotel Ottawa Team

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7
ottawa
canada

Tel: +16132303033

Fax: (+1)6137604765

Contact email

Check-in from 15h00

Check out up to 12h00

  • ACCESS :  

  • By plane

    OTTAWA INTL At 18km / 11.25 miles

  • By car

    NICHOLAS STREET EXIT At 2km / 1.24 miles

  • By train

    OTTAWA VIA RAIL STATION At 7km / 4.35 miles

GPS :45.425818, -75.689128

Our accommodations

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

Classic room - 1 king bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Classic room - 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior room - 1 king bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior room - 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Junior Suite - 1 king bed

  • Max. number of persons: 4
  • Area: From 32

Executive room - 1 king bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

THE ALBION ROOMS RESTAURANT

Type of cuisine: Regional

The Albion Rooms Lounge & Dinning is inspired by a farm to table mentality. Our chef uses local produce to create an ever changing menu. The Bar is stocked with local craft beers, a creative selection of wines and exciting house made cocktails.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALBION ROOMS LOUNGE

Photo non contractuelle / Strictly non binding

Only guide dogs are allowed in food and beverage points of sale. Opening hours: 11.00 - 23.00 on Sunday.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 167

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,453 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,797 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Stay was satisfactory, room was quiet and clean.

Customer review rating 4.3/5

Anonymous Business - 11/09/2019 AccorHotels review

Need vending machine to get drink or snacks, instead of having to leave hotel for convenience stores two blocks away.

Very good experience

Customer review rating 4.3/5

Marsha Business - 11/09/2019 AccorHotels review

The customer service representative at check in was extremely friendly and professional. My initial room had a bad smell in it and when I called down to request placement in another room they immediately found me one and delivered a key to me. I found the hotel very clean and well situated in the downtown core. I will be back. Thank you.

Dear Marsha K., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Great location

Customer review rating 4.3/5

Jen Business - 11/09/2019 AccorHotels review

Easy parking, clean, modern.

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Great!

Customer review rating 4.3/5

Helen S. Families - 10/09/2019 AccorHotels review

Everything was great except the TV channel selection was very limited.

Dear Ms. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Bathroom flaw

Customer review rating 4.3/5

Vn Families - 10/09/2019 AccorHotels review

Everything was fine except the design of the washroom, the toilet is directly behind the door which cause us to accidentally kick the door stopper hurting ourselves and the trash bin is in a tiny corner between the toilet and the small space, made it difficult to open the trash bin. The doors aren't soundproof so can hear everything in the hall.

Customer review rating 4.3/5

Rosem Families - 09/09/2019 AccorHotels review

We were disappointed at check in & our room was not ready.

The staff has been excellent from start to finish

Customer review rating 4.3/5

Cindy C. Families - 09/09/2019 AccorHotels review

Rooms are clean, could do some cleaning on the vents in washrooms and corners. That seems to always be important and have wings on the menu for room service :))

Great location

Customer review rating 4.3/5

Jlynne K. D. Families - 09/09/2019 AccorHotels review

The room was very nice and spacious. Bed was very comfy. The location is perfect for tourists because it is very close to everything, downtown and major attractions.

Dear Jlynne D., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.
Customer review rating 4.3/5

Geralyn M. Business - 09/09/2019 AccorHotels review

Lovely as usual!

Good afternoon Mrs. M., I'd like to start by thanking you for choosing us again. We were very pleased to welcome you again to our hotel. Your comments regarding your most recent stay with us are highly appreciated and they will be shared with our team. Your positive feedback will help us to continually improve the standard of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandy D. Front desk agent Novotel Ottawa City Centre

It was a short stay but quite enjoyable.

Customer review rating 4.3/5

Susan D. Families - 09/09/2019 AccorHotels review

Great. The beds and rooms were quite comfortable.

Dear Ms. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Great

Customer review rating 4.3/5

Cris Business - 08/09/2019 AccorHotels review

Great friendly staff very clean rooms great amenities fantastic breakfast.

Dear Ms. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Disappointment

Customer review rating 4.3/5

Anonymous Business - 08/09/2019 AccorHotels review

I'm a rewards member and my last trip a few months back I stayed a week and this time it was meant for a couple nights but I mistook Friday checkout as the 7th instead of the 6th so was booked for three nights instead of two. I was charged for a full night because I missed the cancellation deadline by 12hrs once I realized my mistake. I asked to speak to a manager who wasn't there and emailed to be told I'd still be charged. No negotiation or flexibility which will definitely determine where I'd like to book next time and sharing my story. I understand the policy but I also think I've showed loyalty as well as many colleagues who we decide on the Novotel when we get together. Had I not shown up at all this I'd have accepted as such. This left a very poor impression on me.

Excellent, it has exceeded my expectations

Customer review rating 4.3/5

Alejandro Families - 08/09/2019 AccorHotels review

Hotel is really nice, as an accord member, they received me with a bottle of spring water and some fruits in the room, and additionally they gave me 2 welcome drinks. I stayed with my family, so we went to the restaurant and it was really fancy, in the morning, breakfast was amazing, with a lot of choices and a really great decoration

good bussiness hotel

Customer review rating 4.3/5

Anonymous Couples - 08/09/2019 AccorHotels review

when we arrived ath the hotel I would have had appreciated if I were told that parking in the 3rd level does have a direct access to hotel and the parking entry opens automatically if one drives close to the door. The breakfast room was extremely cooled down. All other things were perfect

Professional, friendly staff, great location.

Customer review rating 4.3/5

Anonymous Couples - 08/09/2019 AccorHotels review

I asked to use a wine and beer glass at the bar and it was no problem. The location is very convenient for a stay near parliament, Byward Market, the University of Ottawa and the canal.

Dear Ms. R., We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Good

Customer review rating 4.3/5

Luke M. Couples - 07/09/2019 AccorHotels review

Good stay. Upgrade. Some minor issues.

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Extremely satisfied.

Customer review rating 4.3/5

Anonymous Business - 06/09/2019 AccorHotels review

Very courteous front desk staff. Called me taxi at 3:35am. Very clean room and housekeeping service. Enjoyable shower with tall shower head. Hot water. Comfortable bed. Very good room temperature controls. Easy walking distance to Shaw Centre.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Just ok

Customer review rating 4.3/5

Anonymous Business - 06/09/2019 AccorHotels review

My toilet didn't flush properly and wasn't fixed even after I brought this to the attention of the management. Pillows were VERY uncomfortable and cheap. Lumpy foam and only 3.

clean, very friendly, and great location to the market.

Customer review rating 4.3/5

Stephanie Business - 06/09/2019 AccorHotels review

The hotel was central to everything and our Pet Valu conference. Staff was very helpful and very knowledgeable. Great time great place. would come back again.

Dear Ms. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Convenient for business

Customer review rating 4.3/5

Rachel L. Business - 05/09/2019 AccorHotels review

Front desk staff was very friendly and helpful. One draw back was that I was on the 11th floor and there was a wedding or celebration right above me one night, keeping me awake. Also, no one told me that breakfast was on the 12th floor so I thought there was no breakfast. Other than that it was a great stay. The tradeshow was at the Cogeco center so it was very convenient to access for business.

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