Hotel - Novotel Ottawa City Centre
Novotel Hotel Novotel Hotel

Novotel Ottawa City Centre Hotel

4.0/5 1,656 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Other sports activities
    • Billiards/Snooker
    • Croquet


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee.Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

  • 282 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 98 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Baby bed
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Video games on TV in room
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Suite TV
    • RJ 11 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 6,986 reviews

Our guest reviews for Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,656 reviews
Nadine T. Couples - 10/12/2018 AccorHotels certified review
« Excellent Customer Service - Thank you ! »

Thank you very much. My stay was short but I had an issue and the Front Staff help me with a nice smile, attitude and solutions. I really appreciated her energy :) Nadine

Anonymous Couples - 10/12/2018 AccorHotels certified review
« Wonderful »

We were very satisfied with our stay.

Michelle A. Business - 10/12/2018 AccorHotels certified review
« a really nice hotel, good staff »

overall good stay, staff helpful and responsive. My only complaint would be the firmness of the bed, as it did cause issues by the end of my stay. As one cannot change beds easily and I deal with chronic back pain anyways, I didn't feel it worth mentioning.

Erin Business - 10/12/2018 AccorHotels certified review
« Loved my stay! »


Steph Couples - 10/12/2018 AccorHotels certified review
« Visually nice, but not very comfortable. »

The parking garage was terrible to navigate and needs more signage. I felt unsafe walking from my car to the elevator. The room looked nice, but the blankets and pillows were unbelievably uncomfortable. The shower took a little while to figure out how to use and could have been made simpler also. It was an ok stay. An economical stay for sure.

Anonymous Business - 10/12/2018 AccorHotels certified review
« good location for Shaw Conference »

room acceptable but does need upgrading: remove carpet; softer pillows

Michelle L. Business - 10/12/2018 AccorHotels certified review
« I would definitely stay at the hotel again and recommend this hotel to my closest friends & family members. »

Warm welcome, professional & knowlegeable staff.

Claude Couples - 09/12/2018 AccorHotels certified review
« Nice, modern oasis in downtown Ottawa »

Very impressed with the recent renovations. Nice modern look. Staff was friendly and helpful.

Anita Business - 09/12/2018 AccorHotels certified review
« Everything but coffee »

I enjoy staying at Novotel. Good location and the rooms are comfortable with almost everything you need. Body lotion would be a nice addition to the toiletries. Also...a better coffee maker with actual cream would be amazing. That powdered white death for coffee is terrible.

Af Business - 09/12/2018 AccorHotels certified review
« rooms are gross »

The breakfast was good (expensive but good). The rooms were gross and I will stay somewhere else next time. I expected more from a recognizable brand.

Xyz Business - 08/12/2018 AccorHotels certified review
« Easy and hassle free »

Everything was easy and I was left in peace - just what I like. My only gripe, I had to go down two floors to find an ice machine that worked.

Anonymous Business - 08/12/2018 AccorHotels certified review

The paint was peeling in my room and the grout in the bathroom was dirty. The rooms really need to be updated. If it weren’t for the location it would not be worth the price. I also had difficulty booking, online system does not work well and is not user friendly.

Anonymous Business - 06/12/2018 AccorHotels certified review

I am not impressed by Novotel’s lack of flexibility in terms of a cancelled stay that was outside of my control. I was charged in full, despite having just stayed in the hotel a few days prior and after bringing business to the hotel on numerous occasions through hosting events at the hotel and guests staying. I will be looking at other hotel options in the future.

Anonymous Couples - 05/12/2018 AccorHotels certified review
« Enjoyed our stay »

Nicely renovated rooms Great location Fair price Very satisfied The only concern is the parking... never feel auto is secure... ie theft, vandalism etc

Anonymous Business - 05/12/2018 AccorHotels certified review
« Overall good experience. Very nice hotel and helpful staff. »

I enjoyed my stay. The staff was very helpful. The breakfast buffet was one of the better I've experienced. The room was spacious and clean. I thought it was strange that I could not purchase bottles of water unless ordering room service. The cook at breakfast "could" not make omelets.

Maria Families - 05/12/2018 AccorHotels certified review
« Excellent location, love the bed and the fridge in the room. Best sleep ever. »

The front desk was welcoming and supportive. Check in and check out were seamless. The location was great with Rideau Centre near buy, restaurants and coffee shops close by and easy access to public transit. The room was great. The bed is so comfortable and having the mini fridge was great to keep things cool in. Internet was quick and easy to access. Front lobby was inviting.

Jean-marc C. Families - 05/12/2018 AccorHotels certified review

It is always pleasant. The staff is very welcoming and pleasant as well.

Chris Solo - 04/12/2018 AccorHotels certified review
« lovely »

Good experience. Easy check in and check out.

Ron Couples - 04/12/2018 AccorHotels certified review
« Nice »

Good experience, nicely renovated rooms. Navigating to the parking garage was difficult though.

Krisbo Families - 04/12/2018 AccorHotels certified review
« Great location »

Excellent customer service. Clean hotel

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