Hotel - ibis Aachen Marschiertor (Aix la Chapelle)
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Aachen Marschiertor (Aix la Chapelle) Hotel

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4.0/5 641 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

The 104 attractively furnished rooms will ensure that you feel at home. All rooms feature Sweet Bed by ibis beds for a pleasant and peaceful night's sleep. The rooms also feature soundproofing, flat-screen TV and a desk.

  • 104 rooms
  • 58 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,874 reviews

Our guest reviews for ibis Aachen Marschiertor (Aix la Chapelle)

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 641 reviews
AccorHotels certified review
Andrius P. Solo - 09/04/2018
« Trip to Aachen »

The hotel was perfectly comfortable with friendly staff, and good range of facilities including a nice range of snacks available. The only criticism was the lack of TV channels that catered for english speaking customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrius P., Thank you for taking the time to tell us about your experience at the ibis Aachen Marschiertor. It is great to hear, that you enjoyed your stay. We are sorry that the television program did not meet your expectations; please allow us to express our sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will check the actual situation and try to take the appropriate measures to address this problem. We hope, that we could welcome you again soon. Sincerely, Your staff ibis Aachen Marschiertor

AccorHotels certified review
John Business - 30/03/2018
« A welcoming and friendly hotel »

As always, our stay in this well positioned and value for money hotel was enhanced by its attentive, welcoming and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Patterson, we very much appreciate your comments regarding your stay at the ibis Aachen Marschiertor. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. See you next week! Best regards, Your staff ibis Aachen Marschiertor

TripAdvisor review
michaelbeere Family - 15/03/2018
« Overnight stay in Aachen »

This hotel is good value and very convenient for me near a son's appartment. I've stayed before and will do so again; I drove, as always, and can reach Aachen in under 4 hours from Calais - the hotel then is only 10/15 minutes from junction 39 on E40.

Our hotel has responded to the review
Our hotel has responded to the review

Dear michaelbeere, thank you very much for your great feedback. We are looking forward to your next stay. Best regards, Your staff ibis Aachen Marschiertor

AccorHotels certified review
Anonymous Couples - 05/03/2018
« Average »

Average.

AccorHotels certified review
Pierre Business - 01/03/2018
« no heating in room, neither in bathroom »

Last Monday 2018-02-26 when I arrived in my room, it was extremely cold in the room (outside temperature that day was about -7 degree Celsius and huge wind). The heating/ventilation system did not work at all. The thermostat cover fell off. Fortunately, after a calling the reception they provided me with a small electric heater. With this heater I could make it a little bit warmer. The room of my colleague had the same problem. So it seems a structural problem in this hotel. Overall, extremely uncomfortable. For one night just doable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., thank you for taking the time to tell us about your experience at the ibis Aachen Marschiertor. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is impossible for us to undo the event itself, and yet as a compensation we would like to refund you the cost of 71,25€ for the night at our hotel ibis Aachen Marschiertor on your American Express Card. We will send you the receipt by e-mail. We have the utmost interest in ensuring that customers departing from our hotel are satisfied and willing to return again one day. We would be most pleased if you would accept our apology and give us another opportunity to demonstrate the quality of our service and the friendliness of our staff. Sincerely, Your staff ibis Aachen Marschiertor

AccorHotels certified review
Anonymous Friends - 22/02/2018
« The taff were very helpful and very efficient »

Check in and check out were carried out very well and all the staff were very helpfulat all times.

AccorHotels certified review
Anonymous Business - 19/01/2018
« Comfortable and convenient »

Room was very clean and comfortable.

AccorHotels certified review
Anonymous Business - 10/01/2018
« Perfect except the room very cold »

The room was very cold with no way to fix it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence N., Thank you for taking the time to tell us about your experience at the ibis Aachen Marschiertor (Aix la Chapelle). We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Concerning the heating, we have a central heating which is unfortunately not individually adjustable. We provide fan heaters at the front desk to help out if necessary. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your staff ibis Aachen Marschiertor

AccorHotels certified review
Anonymous Couples - 04/01/2018
« alles prima »

alles prima

AccorHotels certified review
Freek Business - 29/12/2017
« net hotel »

prima

AccorHotels certified review
John P. Couples - 15/12/2017
« Another excellent stay »

This hotel has an excellent friendly team which works hard to ensure that guests are made welcome and comfortable and assisted with any needs or questions they may have. We have stayed many times and will continue to return whenever we come to Aachen.

AccorHotels certified review
Mr D. J. Families - 13/12/2017
« Mr Derek J. »

My wife and I have stayed at your Hotel at the beginning of December for many years, we are most often accompanied with friends or family. All of us have found the staff very helpful and courteous, this makes our stay all the more enjoyable and we hope this continues for many more years to come. It would not be Christmas without out trip to Germany and your Hotel. Best regards Derek J.

AccorHotels certified review
Colin Families - 09/12/2017
« Colin »

This is our third stay at your hotel. Always warm, friendly and welcoming!

AccorHotels certified review
Anonymous Couples - 09/12/2017
« Good hotel, good location and friendly staff »

Very good

AccorHotels certified review
Michael C. Solo - 05/12/2017
« Expectations met at Ibis Aachen »

My room was spacious, modern and comfortable. The bathroom was small but immaculate (the most important thing). Everything worked well and the location was ideal. My only criticism is that there was no small safe in my room (standard practice elsewhere) in which to keep valuables.

AccorHotels certified review
Carl T. Solo - 04/12/2017
« Good with staff room was as expected but room temperature was too cold »

The check in and reception staff were all excellent and helpful. Room was clean but too cold for my liking. The public areas were warmer than my room and central heating was all that was available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl T., Thank you for taking the time to tell us about your experience at the ibis Aachen Marschiertor. We are sorry that your experience did not completely meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your staff ibis Aachen Marschiertor

AccorHotels certified review
Rapunzel O. Families - 28/11/2017
« Excellent »

Very clean

AccorHotels certified review
Joe C. Families - 20/11/2017
« The overall experience was good. »

The staff were very courteous, friendly and helpful. The food and service were very good. But, there was a very prominent smell of urine from around the WC area. I did try to get rid of this odour with body tissues but the smell returned.The odour must be ingrained into the flooring around the WC.

AccorHotels certified review
Orcc60 Business - 18/11/2017
« Overpriced »

Very good location, close to the train station and 10 minutes walk from the city center. Breakfast served well. The hotel needs some repairs (infiltration under the window on the stairs between ground floor and first), imperfect cleanliness (found hair in the batroom and in the towel) and availability of the staff can be improved (at 22h there was no server at the bar despite several clients)

AccorHotels certified review
John Couples - 13/11/2017
« Another comfortable and enjoyable stay. »

Warm welcome at reception. Room and bathroom clean and tidy. Good night’s sleep in a comfortable bed. Cosy bar with good atmosphere and friendly staff.

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