Hotel - Hotel Mercure Brussels Airport
section.presentation.hotel.accorhotels
Mercure Hotel

Hotel Mercure Brussels Airport

74 avenue Jules Bordet 
1140  BRUSSELS
BELGIUM

323 reviews
TripAdvisor Rating Based on 323 reviews
See rates
Best price guarantee
From
From 75.00 EUR Non member rate
From 67.50 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Airport shuttle
    • BRUXELLES NATIONAL
    • OSTEND (Paying)
  • Languages spoken at the hotel
    • French
    • Dutch
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms at the 3-star Mercure Brussels Airport hotel are spacious and comfortable. Stay in either our Standard Room or in one of our Business Flats with kitchenette. Ideal for long stays.

  • 120 rooms
  • 88 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 892 reviews

Our guest reviews for Hotel Mercure Brussels Airport

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 323 reviews
AccorHotels certified review
Drs. F. F. V. R. Business - 19/09/2017
« Excellent »

Dear Mrs Sylvie JACOBS I am very happy with Mercure, I come to this hotel for several years now. Only one thing. I have informed the desk person that 2 items needs to be repaired, outside window handle and a lamp in the bathroom. It would be nice if someone gave me feedback with a big thank you (after repair). The next day all was repaired, great however more satisfaction would be higher if someone let me know, a sort of post-repair-notification. That would be a cherry on the cake

AccorHotels certified review
P. Business - 17/09/2017
« hardly average experience »

very worn towels unclean bathroom (hair remaining in the bathroom and on the floor from previous guests) no washing gel in the bathroom, no still / sparkling water in the room & the minibar was empty the room was generally not cleaned (worn and dirty floor mat)

AccorHotels certified review
Anonymous Business - 14/09/2017
« Conveniently located »

Satisfait

AccorHotels certified review
S. P. Business - 05/09/2017

Clean, nice, quiet, and convenient.

AccorHotels certified review
Jezzaf Business - 20/08/2017
« Stay here regulary »

For me the Mercure is like a second home and I stay regularly. The staff are always very pleasant and always ways pleased to help. Short distance to NATO. The hotel is functional and I always sleep well. The rooms are always clean, and are a good size. No mini bar in the room, apart from coffee and tea facilities, but there is a super little tuck shop, just pay at reception. The only thing that could be better is the that working air-conditioning can be a bit hit and miss, depending on the room, and what's happened to some of the English channels one week they are there and the next they gone. Back in September see you then

AccorHotels certified review
Pggp Business - 27/07/2017
« A lot to improve »

Whole bathroom needs to refurbished. Water pressure is just a joke. Light switches sticky - just grouse. During 3 nights only one frontman was nice enough to see me. The rest even did not replay to good evening. (believe or not I am hard to overlook, not shy, 2m tall and quite broad person) Good thing - mattress was harder helping spine to rest. Desk and sits in the room - vgood.

TripAdvisor review
pggp2017 Business - 24/07/2017
« A lot to impove. »

Bathroom is in bad condition and requires general refurbishment (floor, celling, walls, bath tube screen). Water pressure is close to 0. I am bald but when I think about ladies trying to wash their thick hairs it makes me sorry for them. There is no soap plate in the bathroom - where to put soap after you open it?. Why not to use liquid soap? The breakfast food is totally bland. Personnel sometimes even do not care to reply to good evening (the only one polite gentleman was the one from the first day). Light switches on the sides of bed are grouse - so sticky that they should not even be considered for cleaning but should be replaced at once!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your comments and remarks. Your opinion regarding the general refurbishment of the bathroom has been transmitted to our General Manager. Regarding the water pressure we kindly advice you to inform the Reception desk. Only in this way you give us the opportunity to solve directly the technical problem or to accommodate you in another room. We thank you for the advice regarding the soap liquid in the bathroom. We are very surprised by the attitude of our staff members, this behavior is not representative of our way to host guests, the necessary measures will be taken in order to prevent future occurrence. For the light switches, we hope that they will be replaced in the near future. Thank you very much for all your remarks and the Mercure Brussels Airport team hopes to welcome you again. Yours Sincerely, I.S.

AccorHotels certified review
De K. Business - 10/07/2017
« Good and helpfull personel. Outdated room »

The personel always there to help and inform properly . Very good contact to ensure that you feel good. Thry to arrange what can be arranged. Room have a good size but the showers or bath looked somehow old and sometimes wondering if you can seat on the toilets without having them falling.

AccorHotels certified review
G. Business - 08/07/2017
« İt was very pleasant. »

I was welcomed by a very nice and polite crew. The room was clean and tidy, the restaurant is also very nice.

AccorHotels certified review
Christopher D. Business - 26/06/2017
« Warm and slightly uncomfortable »

The overall facility was clean and the staff were friendly. Unfortunately, the air conditioning stopped working during the last night of my stay. I was told that the repair man was being called every day to address the issue but obviously a permanent fix would be more desirable.

AccorHotels certified review
Dane B. Business - 26/06/2017
« Dane B. »

Overall my stay was a very good experience. Reception check in (and quick check out) was quick and efficient with courteous desk staff. The room was very clean and spacious and I was surprised but very pleased that it was equipped with a proper desk for working. The bed was very comfortable. Very good shower and good supply of bathroom essentials. The room was on the rear side of the hotel was very quiet. The weather was very hot during my stay and the air conditioning struggled to keep the temperature in the room cool for comfortable sleep during the night. The quality of food in the restaurant was very good and the portions surprisingly large. Restaurant and bar staff very friendly and nice. One improvement that could be made - add at least 1 English speaking channel to the TV, preferably a UK channel such as BBC 1 or BBC news channel. This hotel is supposed to be an international hotel with visitors from all over the world - not everybody speaks or fully understands French - there was a terrorist incident in Brussels during my stay and it was very hard to understand what was actually happening, and where. Perhaps an English TV channel could benefit international customers.

AccorHotels certified review
Anonymous Business - 15/06/2017
« Stay was ok »

Did not like the paper cups in room for tea and coffee

AccorHotels certified review
Jean D. /. L. M. Couples - 13/06/2017
« room perfectly adequate but breakfast needs improvement »

Everything OK. concerning our room, but the food selection was more the one you get in an IBIS **. We stayed two nights. Each morning there were technical problems with the dispensing equipment in the breakfast room which the staff were unable to solve. It was impossible to have a cappuccino and pancakes the first morning and the milk dispensing machine would not work the second morning. The pancake machine was now covered with a cloth! Are these machine regularly serviced? The majority of IKEA mugs had grey coloured stains in the bottom and up the sides, probably caused by people stirring the contents with a spoon. Obviously these particular IKEA mugs were of poor quality and not designed for hotel use. We gave a list of our comments, good and not so good, to the Reception when we checked out.

AccorHotels certified review
Mike F. Business - 11/06/2017
« Not up to usual standard. »

The room initially allocated (710) had not been cleaned since last occupant left. I was also double charged for dinner, having booked on line for the €32.00 dinner I got charged an additional €27.00 for the burger and beer I actually ate. Partially my mistake for not checking the bill properly but I would have thought that the restaurant/ front desk would have noticed the pre-payment on my account

AccorHotels certified review
Hanna H. S. Business - 08/06/2017
« My stay was satisfactory except for the lack of adequate cooling of the room »

The hotel is quiet and has adequate amenities. Location is very good, since it is close to NATO headquarters. The breakfast is adequate but could have had more choice of sandwich spread. Fruit selection is good. Good coffee. I wish the fitness room were a litte larger, with more apparatus, and also cooler. The room is spacious and quiet, and the bathroom is good. The air conditioning is not good enough on a hot summer's day and needs great improvement. The bar is very expensive. The possibility of declining maid service is environmentally friendly - a good initiative!

AccorHotels certified review
Anonymous Business - 02/06/2017
« Not very customer friendly »

1. Arrived and discovered that the room assigned was a smokers room. Is that even allowed to have smokers room in a hotel? Very old fashioned and discussing to say the least. 2. Reception was very reluctant to the complaint. Not really in line with your company promise. In the end managed to give me another room. 3. Restaurant did not have sufficient stuffing. Food ok.

AccorHotels certified review
Anonymous Friends - 29/05/2017
« no air conditioning »

The hotel was nice. Room clean. Nice bathroom. But there was no cool air from the air conditioning. It was so hot I couldn't sleep. I was visiting with a large group and we had many rooms in the hotel and it was the same complaint from everyone. Please get the air conditioning system for the entire hotel fixed.

AccorHotels certified review
Mattis Business - 26/05/2017
« Do bryter! »

Too warm, No ACC working properly, your fitness Center is a joke, and please organize the breakfast netter.

AccorHotels certified review
Paul Business - 26/05/2017
« all needs taken care of »

I was a presenter using the conference rooms at this hotel. After I arrived to set up I had support from the staff all the way through. Extremely helpful

AccorHotels certified review
Anonymous Business - 25/05/2017
« Room »

Air conditioning not functional and could not sleep well. Small Bottle of water not even cold was offered for free......would have expected something else.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 75.00 EUR Non member rate
From 67.50 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 1.9 km ibis Brussels Airport
ibis Brussels Airport Hotel
From
From 49.00 EUR Non member rate
From 46.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2 km ibis budget Brussels Airport
ibis budget Brussels Airport
From
From 39.00 EUR Non member rate
From 37.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4 km Novotel Brussels Airport
Novotel Brussels Airport Hotel
From
From 69.00 EUR Non member rate
From 62.10 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.7 km Sofitel Brussels Europe
Sofitel Brussels Europe Hotel
From
From 103.20 EUR Non member rate
From 92.88 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in BRUSSELS
See rates