Hotel - Hotel Mercure Brussels Airport
Mercure Hotel Mercure Hotel

Hotel Mercure Brussels Airport

3.5/5 371 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle
    • BRUXELLES NATIONAL
    • OSTEND (Paying)
  • Languages spoken at the hotel
    • English
    • French
    • Dutch
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Rooms at the 3-star Mercure Brussels Airport hotel are spacious and comfortable. Stay in either our Standard Room or in one of our Business Flats with kitchenette. Ideal for long stays.

  • 120 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 1,338 reviews

Our guest reviews for Hotel Mercure Brussels Airport

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 371 reviews
- Business - 12/10/2018 AccorHotels certified review
« Very warm in hotel room, refridgerator not working »

The hotel room was very warm, I had to sleep with the window completely open to have any kind of sleep. The refridgerator was also not working. Went to reception beginning of the week, only last evening of my stay it was finally working.

Kate Business - 11/10/2018 AccorHotels certified review
« Semi nice stay, terrible breakfast service, cleaningness of surroundings like trashbin. »

I stayed two weeks in your hotel and many times before as location convenient. If not location, would not choose this hotel again. 1. Room - ok quality to price. Some days towels were missed in provisioning, and coffee not given even if used, but provided if asked for. 2. Reception - Good service and helpful. Manager of hotel nice to talk to and accommodating guests requests. 3. Breakfast itself - very good. Breakfast service - TERRIBLE. Around 09:00 some food is naturally over (sausages, scrambled eggs, white bread) and needs to be filled up. I was waiting 15 minutes without saying anything but no food was filled back. Then when I asked for sausages, the guy said: its 15 minutes. so it is 30 MINUTES altogether and only if someone asks! Please, do not treat guests like idiots who will give up when they hear 15 minutes - the time when breakfast is usually over and you do not feel eager to provide full set of food till breakfast time is done. I do not mention the guy started cleaning joghurts and other stuff FAR before end time of breakfast. Fix it, bad impression. 4. Hotel entrance. Embarassing. Rubbish bin can be full and trash outside - it was like that for 2 (!) days! In front of hotel where hotel service walks around all the time - nobody bothered to clean the bin in FRONT of hotel. 5. Bar - good service

Piotr Business - 08/10/2018 AccorHotels certified review
« Old, run down, stinky - never again »

I would kindly request a senior manager or director level person from the accor group to contact me. There is regarding possible GDPR data violation.

Andy Business - 05/10/2018 AccorHotels certified review
« Greay »

Comfortable place. Just a minor issue: my room was a little bit noisy probably due to the windows I couldn't close very well

Anonymous Business - 04/10/2018 AccorHotels certified review
« normal »

comfortable room, breakfast pretty good

Nicolas O. Business - 03/10/2018 AccorHotels certified review
« Small but efficient for business trips »

Our offices are in Diegem so this hotel is the closest Accor brand and I was not disappointed. Rooms are huge even if the hotel itself is not that big. Breakfast buffet is well stocked. All you need to be aware of is that NATO is next door so do not be surprised by people in uniforms.

Geir Business - 03/10/2018 AccorHotels certified review
« Fine rooms. The fitnessroom is a disaster »

See above

H. Couples - 02/10/2018 AccorHotels certified review
« I'm very happy with my stay at your hotel! »

Very nice!

Gaby Families - 27/09/2018 AccorHotels certified review
« Very professional staff »

We like the check-in process on-line and the fast check-out. The hotel is well located, ear the airport. Breakfast was excellent. The staff was nice and professional.

Anonymous Business - 26/09/2018 AccorHotels certified review
« Room OK, breakfast terrible. »

Breakfast service fell apart when dealing with a coach load of tourists - ran out of food and utensils, and coffee machine was broken resulting in an extension cable being run across the floor.

Hanifa D. Business - 25/09/2018 AccorHotels certified review
« convenient hotel stay »

Reception was warm, the room was clean and comfortable but breakfast was not very good.

Anonymous Business - 23/09/2018 AccorHotels certified review
« good »

ok as usual

Amine B. Couples - 22/09/2018 AccorHotels certified review
« satisfying »

it went very well and fast at the reception and the chamber was very nice and clean

Nic Business - 21/09/2018 AccorHotels certified review
« The dirtiest hotel I have ever been »

My room was all broken and dirty and there was still garbage on the ground from the previous guest. There is no plug near the bed which makes it very difficult to charge phones and computer.

Bernard C. Business - 21/09/2018 AccorHotels certified review
« hotel excellent, but bar service very poor but the night manager was excellent »

its is such a pity your bar staff is so unhelpful it does not give you any welcome feeling at all

Christiaan J. Business - 20/09/2018 AccorHotels certified review
« correct , enjoyed my stay, nice employees »

correct , enjoyed my stay, nice employees

Tommy Couples - 19/09/2018 AccorHotels certified review
« Ok stay not too far from the airport. »

Everything worked ok. The shuttle bus only runs on certain times but the local bus from the airport (12 or 21) passes the hotel (stop: Da vinci).

Sasha P. Families - 06/09/2018 AccorHotels certified review
« Lovely stay at Mercure »

Very friendly and helpful staff - we felt very welcome Forgot my toothbrush but luckily there was the availability to buy one at the hotel Breakfast was very nice

Hendrikus N. Business - 08/08/2018 AccorHotels certified review
« Business trip »

In town on business and wanted to stay close to airport. Location of the hotel is good for that reason, however the Hotel itself is in dire need of some upgrades. Staff is OK but not very attentive. Rooms (I stayed in one of the studio´s) could really do with an upgrade. The day room in the studio was just a couple of sofa´s and a TV. Nothing done to make this attractive to use during daytime, so I actually used the desk in the bedroom. The restaurant is only open for breakfast and again could do with an upgrade. Some chairs had broken armrests and the coffee machine was leaking all over the desk and the floor and it took over 20 minutes before staff noticed and fixed it. I would like to commend the Hotel cleaning staff, who were helpful and understanding and made the extra effort

Marcus Business - 05/08/2018 AccorHotels certified review
« Dirty hot hotel »

The hotel is dirty. No air conditioning working. Spoke with receptionist and he said there was but no cool air whatsoever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus, Many thanks for having taken the time to review your stay. Customer feedback is very important to us, so we're highly disappointed to see that your stay didn't live up to your expectations. Therefore we'd like to offer you our apologies straightaway. You can rest assured that we solved the air conditioning problem . As your experience clearly wasn't a positive one and if you would like to give us more details about your stay experience, I'd like to invite you to contact me personally on h0… so we can look into the details and find a suited solution. In the hopes of hearing from you soon, our entire team wishes you a great day. Sincerely, Daniel Deramaix Front Desk Manager

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