Hotel - Hotel Mercure Brussels Airport
Mercure Hotel Mercure Hotel

Hotel Mercure Brussels Airport

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3.5/5 339 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • BRUXELLES NATIONAL
    • OSTEND (Paying)
  • Languages spoken at the hotel
    • French
    • Dutch
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms at the 3-star Mercure Brussels Airport hotel are spacious and comfortable. Stay in either our Standard Room or in one of our Business Flats with kitchenette. Ideal for long stays.

  • 120 rooms
  • 88 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,074 reviews

Our guest reviews for Hotel Mercure Brussels Airport

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 339 reviews
AccorHotels certified review
Martin B. Solo - 13/02/2018
« Needs renovation and better maintenance »

The staff is helpful but your hotel needs renovation and better maintenance. The air conditioning in my room was not working properly - it was freezing inside; the common areas smell funny and I think there's no good connection quality-price for what you are offering

AccorHotels certified review
Steve B. Business - 12/02/2018
« Enjoyable stay »

Enjoyed my stay, quiet comfortable room, nice breakfasts. Very friendly and efficient staff. Dinner menu somewhat limited and the room heater wasn't working very well (room 416) but overall I enjoyed staying at the hotel

AccorHotels certified review
Anl Business - 12/02/2018
« Nice hotel but the bill was wrong »

Nice hotel which I use sometimes, but this time there was an error on the bill which was first discovered when I came home and received the bill.

AccorHotels certified review
Erik A. Business - 09/02/2018
« Hotelroom expensive compared to quality »

Compared to other hotels in this price category I would say that there is some work to do in the hotel room. - Matras to hard, not sleeping comfortable. - Lot of noise from the airco/heatings system. - Douche head much to old en not comfortable. This was not my first stay in this hotel en think next time to try Van der Valk hotel .

AccorHotels certified review
Anonymous Business - 03/02/2018

Good

AccorHotels certified review
Business T. Business - 02/02/2018
« Rooms average, reception service good, f&b poor »

Rooms average, reception service good, f&b poor. Not in relation to price (€175/night)

Our hotel has responded to the review
Our hotel has responded to the review

Geachte, Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Hotel Mercure Brussels Airport. Het spijt ons te horen dat uw verblijf niet aan uw verwachtingen heeft voldaan; hiervoor willen wij u dan ook onze oprechte excuses aanbieden. Bij Mercure, streven we naar een hoogwaardige dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons. U kunt erop vertrouwen dat wij de juiste maatregelen zullen treffen om het probleem te verhelpen en te voorkomen dat het zich nogmaals voor zal doen. Wij stellen het op prijs dat u uw opmerkingen met ons heeft willen delen en wij hopen dat u ons de kans wilt geven om u in de nabije toekomst beter van dienst te zijn. Hoogachtend, Daniel Deramaix Front Desk Manager

AccorHotels certified review
Anonymous Business - 29/01/2018
« Service was lower than normal. »

Check in took longer than expected. Breakfast on first day was busy and I had to ask for a coffee cup as there were none on the tray.

AccorHotels certified review
Denis L. Business - 29/01/2018
« affordable comfort »

Everything was nice (internet, food, front desk). A bit of renovation in bathroom will be good.

AccorHotels certified review
Ras Business - 28/01/2018
« RAS »

Ras

AccorHotels certified review
Alex D. Business - 26/01/2018
« Ok but not crazy »

The employees were nice and convenient. Good Wifi ! All experience was generally good and acceptable but some small stuffs were a bit unconvenient: -The room was a bit old, stains on the carpet and on the curtains -The TV image was freezing -The sink was leaking -The shower setting outside the shower was strange and not convenient :-)

AccorHotels certified review
Takis Solo - 26/01/2018
« Nice stay »

Two days for family business

AccorHotels certified review
Jason D. Business - 25/01/2018
« Mr Jason Miles D. »

2 Night stay for business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason Dibley, Thank you for taking the time to tell us about your experience at the Hotel Mercure Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Deramaix Front Desk Manager

AccorHotels certified review
Anna Business - 21/01/2018
« Good for business trip »

Convenient location near airport and NATO. The room was clean and comfortable.

AccorHotels certified review
Matt M. Business - 20/01/2018
« Comfortable »

I was able to check in early. My room was clean. The bathroom was updated. The staff assisted me with finding my way into the city center. I enjoyed a beer at the bar after I returned.

AccorHotels certified review
Olivier Business - 18/01/2018
« Not a great experience unfortunately. »

No hot water in shower. Also taking hours to heat the room after turning air conditioning down. Finally, bad meat quality in the Mercure burger. I won´t come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Olivier, Thank you for taking the time to tell us about your experience at the Hotel Mercure Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Deramaix Front Desk Manager

AccorHotels certified review
T.v. Business - 13/01/2018
« Good for a short business trip »

We chode this hotel as it was nearby a meeting we had with a customer. Hotel is fine, helpful staff, rooms are a bit outdated. Overall a good hotel for a short stay.

AccorHotels certified review
Jonathan Business - 07/01/2018
« Good but old »

It was a nice experience though everything felt old, there were not enough power plugs available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan Poyer, We very much appreciate your comments regarding your stay at the Hotel Mercure Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Deramaix Front Desk Manager

TripAdvisor review
Couples - 05/01/2018
« Good hotel but dogs overcharged »

Week-end Google régularité tous Brussels tous visité pour children,but stat overnight in an hôtel. Beginnning December week-end bad pour litote doge dithyrambique us, à clean and no hairs-loosing board poodle and derrière charged €25 per night.We consider this price as a gross overcharging out of all proportion with reality and in fact double the price in all similar Accor hotels. Our complaints were rejected. So for our future stays in Brussels we shall go to another Accor hotel and this Mercure hotel has lost a regular customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Immoard, Thank you for your feedback. I regret to read that you were not happy with the pet charge, but also a little bit surprised because these charges are indicated on our website. I would also like to inform you that in all (Accor) hotels in Brussels a pet fee is asked. We hope, besides the pet fee, you still had a pleasant stay in our hotel. Kind regards D.D

AccorHotels certified review
Anonymous Business - 25/12/2017
« Great staff, very accommodating »

Staff were friendly, with the check in and check out going smoothly. The rooms are decent.

AccorHotels certified review
Anonymous Families - 25/12/2017
« our secondary residence when visiting Brussels »

Value for money and well located

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