Hotel Mercure Brussels Airport 3 stars

TripAdvisor rating 3.5/5 417 reviews
Hotel Mercure Brussels Airport
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Hotel extras

  • 100% Non smoking hotel

  • Located near the NATO district

  • Free access to our fitness centre

  • Free airport shuttle for hotel guests

  • Enjoy your diner at Vins Sur 20 restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle
  • Languages spoken at the hotel
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Brussels Airport

74 avenue Jules Bordet
1140
brussels
belgium

Tel: +3227267335

Fax: (+32)2/7268295

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAES :   80 DA VINCI

  • NATO :   65 DA VINCI

  • BORDET :   55 DA VINCI

  • By plane

    AMSTERDAM SCHIPHOL At 198km / 123.75 miles

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUXELLES NATIONAL At 5.5km / 3.44 miles - Shuttle free

  • By plane

    OSTEND At 114km / 71.25 miles - Shuttle paying

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 290km / 181.25 miles

  • By boat

    OSTEND At 114km / 71.25 miles

  • By boat

    ZEEBRUGGE At 130km / 81.25 miles

  • By car

    ANTWERP At 5km / 3.13 miles

  • By car

    LIEGE At 3km / 1.88 miles

  • By car

    NAMUR At 3km / 1.88 miles

  • By train

    BORDET At 0km / 0 miles

  • By train

    CENTRAL STATION At 6.5km / 4.04 miles

  • By train

    NORTH STATION At 4.5km / 2.81 miles

GPS :50.874828, 4.41281

Our accommodations

Rooms at the 3-star Mercure Brussels Airport hotel are spacious and comfortable. Stay in either our Standard Room or in one of our Business Flats with kitchenette. Ideal for long stays.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Suite with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 43
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Studio for 2 persons

  • Max. number of persons: 3
  • Area: From 43
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

VINS SUR 20

Type of cuisine: Regional

Restaurant, with terrace, seating up to 45 people, and winter garden

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINS SUR 20 (WINE BAR)

Photo non contractuelle / Strictly non binding

Bar, with terrace, seating up to 45 people, and winter garden

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 138

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Hotel Mercure Brussels Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,608 reviews

tripadvisor

TripAdvisor Rating 3.5/5

417 reviews

Disappointing and expensive

Customer review rating 4.0/5

Anthony Business - 30/09/2019 AccorHotels review

The location is not great. It’s not right next to the airport and it is not anywhere near the centre. The rooms and decor are very dated. There’s no plug sockets at all near the bed. There are very few TV channels - no standard international ones such as BBC World or CNN even. The breakfast is functional and dries up way before it is meant to end.

Dear Anthony, Thank you for taking the time to share your feedback. We're sorry that you were not entirely satisfied with your stay. We are sorry to hear that our location was not ideal for you, although we do wish to note that we are only 6KM away from Brussels international airport Zaventem and only 5KM from the city centre. We do regret to hear that you felt the room was a little outdated; we will certainly pass on your valuable feedback to our management team. We have also duly noted your comment regarding replenishing the foods, and we thank you for bringing this to our attention. We hope to be able to welcome you back for a more enjoyable stay in the future. Kindest regards, I.S.

Excellent

Customer review rating 4.0/5

Anonymous Business - 29/09/2019 AccorHotels review

A very nice relaxing experience

Dear Guest, Thank you for sharing your feedback. We are delighted that you had a pleasant experience and appreciate your positive feedback. We look forward to welcoming you back in the future. Best wishes, I.S.

Basic in brussel

Customer review rating 4.0/5

Hans Couples - 26/09/2019 AccorHotels review

Was first time using yr hotel for an early flight. Reception by night porter was ok but not accor standard. Room (8th floor) was basic did not find value for money. Check out was good but again was lacking the accorr friendlyness. Am used to better customer experience in USA

Dear Hans, Thank you for taking the time to share your experience during your stay. Your satisfaction is one of our top priorities and unfortunately, it seems that we did not meet all your expectations. We are a little surprised to read your comments regarding our team members as they are usually regarded as providing service that exceeds our standards. Please accept our sincere apologies and rest assured that this information has been passed along to the relevant manager, so that we can make the necessary improvements to our service. We also regret that your room was not entirely to your tastes and have taken your comments under consideration. Nevertheless, we hope to welcome you back for a more enjoyable stay in the future. Best wishes, I.S.

Very good

Customer review rating 4.0/5

Ioannar Business - 25/09/2019 AccorHotels review

Very nice, big rooms, very good breakfast, very polite & helpful colleagues, they helped&satisfied me with each extra request I had!

Dear Ioannar, Thanks for sharing such a positive review of your time at Mercure Brussels Airport. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We hope to see you again in the future. Kind regards, I.S.

hotel needs a renovation

Customer review rating 4.0/5

Marco Families - 25/09/2019 AccorHotels review

reception didn't apply rate applicable on accord site

Dear Marco, Thank you for taking the time to share your experience in our hotel. We regret to read that your recent stay with us did not meet your expectations. While we do carry out maintenance whenever necessary to ensure that our facilities are up to date, we have nonetheless noted your comment regrding the renovation. What concerns your rate, can you please contact us directly in this regard in order to understand the siutation ? Thank you in advance. Kind Regards, I.S.

Poor service for business visitors at the weekend

Customer review rating 4.0/5

Simon P. Business - 23/09/2019 AccorHotels review

The web sitre said that there was a free shuttle bus but this does not run on Friday evenings and Sat mornings. Extra cost for me 44 EUR for taxi. No restaurant open on Friday evening. I prefer Mercure but this hotel did not come up to expectations.

Dear Simon, Thank you for taking the time to share your feedback. We regret to hear that your overall experience fell short of your expectations; however, we do wish to clarify that our shuttle runs from 6:15 to 9:15 and from 18:00 to 21:00, except on Friday and Saturday evenings; we are sorry to hear that this schedule was not ideal for you. Regarding the restaurant, as is mentioned on our website, it is indeed open only at night on Monday, Tuesday, Wednesday, Thursday - 7:00 p.m. to 10.30 p.m. We regret any inconvenience that this may have caused. Nevertheless, we have duly noted your comments in these regards and passed them along to the appropriate departments. We do hope to be able to welcome you back for a more enjoyable stay in the future. Kindest regards, I.S.

Excellent Hotel, really good food great location close to the Airport and Nato area of the city.

Customer review rating 4.0/5

Julian Business - 20/09/2019 AccorHotels review

The check-in was quick and efficient, the room was perfect basically furnished with everything needed for an overnight stay. The food served in the restaurant was excellent and portions very generous with quick service. Check out was also quick. A great experience.

Dear Julian, Thank you for reviewing your stay at Mercure Brussels Airport, Evere We are delighted that you had a pleasant experience during your stay with us and appreciate your feedback about our convenient location. Thank you for highlighting our comfortable rooms and fine food. We look forward to welcoming you back in the future. Best wishes, I.S.

Room not clean and with missing items

Customer review rating 4.0/5

Anonymous Business - 08/09/2019 AccorHotels review

I stayed there for 2 nights during a business trip. After I had entered the room I noticed that the soap which is usually left on the restroom was missing. I called the reception but it was delivered only after some time. The next evening one of the new delivered towels looked dirty

Dear Guest, Thank you for taking the time to share your experience in our hotel. We take pride in our cleanliness and attention to detail, but clearly, we were not up to standards during your stay. Normally we do bring missing items like soap, towels or other requirements of our guests immediately. I am really sorry to hear of the delay in bringing this item to you. We would like to extend our apologies for the replaced towel, please don't hesitate to mention any issues to reception so that immediate action can be taken and the concerned department informed to avoid such quality problems. Please rest assured that this complaint has been taken into consideration by our Housekeeping Manager. We hope that despite these issues, we will have another opportunity on a return visit to improve your experience with us. Kind regards, I.S.

Perfect location

Customer review rating 4.0/5

Anonymous Business - 25/07/2019 AccorHotels review

the hotel is ideally placed to meet my business requirements, the food in the restaurants was very good on the whole, however the rooms are a little tired and could do with some re decorations

Dear Guest, Thank you very much taking the time to share this review. We are glad that you had a pleasant stay with us and found our location ideal for your needs. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments and will be taking time to assess the situation. We hope to welcome you back. Best wishes, I.S.

rooms are rather outdated

Customer review rating 4.0/5

Anonymous Business - 22/07/2019 AccorHotels review

It was my second time staying at this hotel and I must stay that had twice the same feeling: this hotel needs a refresh, especially for the price charged for the room. Aside from that, service at reception and breakfast are good.

Dear Guest, Thank you for taking the time to share your experience in our hotel. We are pleased to hear that you appreciated our breakfast buffet and the service provided by our reception team. However, we regret that the decor of your room did not quite meet your expectations. While we do carry out maintenance whenever necessary to ensure that our facilities are up to date, we have nonetheless noted all of your comments in this regard. Despite this, we hope to welcome you back again for a more pleasant stay in the future. Best wishes, I.S.

Quite satisfied with a couple of minor misses

Customer review rating 4.0/5

Simon B. Business - 08/07/2019 AccorHotels review

I like the location, the staff are very friendly, polite and helpful. The food is very good so far. The rooms are a little worn and could do with more maintenance. There were for example a lot of broken wall tiles in my bathroom this visit. I think breakfast is very good. It is a little different every day, but it is obvious that effort is being made to provide a quality, and attractive breakfast. The only hiccup I would mention is that when food, such as scrambled eggs runs out, it takes too long and often a request, to get it replenished. I consider these issues too small to be problems but they do not match the rest of my very positive stay in this hotel.

Dear Simon, Thank you very much for this review. Our team works hard to ensure that every guest has a great experience with us, and your positive feedback inspires us to continue with our efforts. We really appreciate your mention of our attractive breakfast as we strive to provide quality and varied foods. We have duly noted your comment regarding replenishing the foods, and we thank you for bringing this to our attention. We already share your suggestions with our team, and we hope that you will return for another pleasant stay. Best wishes, I.S.

Very nice stay

Customer review rating 4.0/5

Jc A. Business - 28/06/2019 AccorHotels review

Pleasant. Like to stay at this hotel.

Short business stay

Customer review rating 4.0/5

Michaela Business - 28/06/2019 AccorHotels review

Helpful and kind staff, great breakfast, a little bit old bathroom, noise from air condition and planes.

Really overvaluated the value of the estate compared to the price asked

Customer review rating 4.0/5

A. V. B. Business - 28/06/2019 AccorHotels review

Room was in bad shape. Fungus in the shower area, airconditioning did not work and only after pressing the housing of the thermostat started to do its work but with a lot of electrical noise. Really excessive room rate for such a room. Forgot my toothpaste and had to buy a full tube for 3.50?! Really??

good

Customer review rating 4.0/5

Stefan Business - 25/06/2019 AccorHotels review

The accommodation was ok ... to increase the 'feelgood' factor a free bottle of water would be nice. That's what most of other hotels I'm using doing. Especially the bath room shows 'worn out' indications ...

Failed price-quality balance

Customer review rating 4.0/5

Anonymous Business - 17/06/2019 AccorHotels review

Extremely bad. Although staff is very friendly, I had an outlived room, smelling like cigarettes (the smoke detector was sabotaged with paper towels), fungus in the room next to the bed, uneatable pizza... A Depp-clean + renovation of the rooms (I had 312) is strongly recommended. I can find more value for lower price in the area, so you don't have to expect me back soon if you do not consider a refund or another commercial gesture.

it was o.k.

Customer review rating 4.0/5

Anonymous Business - 17/06/2019 AccorHotels review

contacting you was difficult, language only French, on line check in with credit card didn't work, during my stay several issues with hotel card key, bath room after day one was not cleaned, debit by credit card if you spend nothing else it's not my favorite

Comfortable, clean, convenient...

Customer review rating 4.0/5

J. N. Business - 14/06/2019 AccorHotels review

My preferred hotel around Nato HQ by far. I always ask the travel people to book me a room at the Mercure, whenever possible.

Customer review rating 4.0/5

Walter Business - 07/06/2019 AccorHotels review

it was just averige. Not to the standard expected by costs.

Met my requirements for my business trip and staff were wonderful.

Customer review rating 4.0/5

Anonymous Business - 06/06/2019 AccorHotels review

No long queues, so happy with this. Did the check in process online, so did not have to wait long once I arrived at hotel. Another factor in choosing this was the free hotel shuttle, which is always useful. Hotel was within walking distance of NATO HQ so that was also a factor in staying here. The staff were friendly and very helpful, and as a female travelling on my own, felt safe in and around the hotel.

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