Hotel - Hotel Mercure Brussels Airport
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Mercure Hotel

Hotel Mercure Brussels Airport

74 avenue Jules Bordet 
1140  BRUSSELS
BELGIUM

316 reviews
TripAdvisor Rating Based on 316 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Airport shuttle
    • BRUXELLES NATIONAL
    • OSTEND (Paying)
  • Languages spoken at the hotel
    • French
    • Dutch
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms at the 3-star Mercure Brussels Airport hotel are spacious and comfortable. Stay in either our Standard Room or in one of our Business Flats with kitchenette. Ideal for long stays.

  • 120 rooms
  • 88 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 857 reviews

Our guest reviews for Hotel Mercure Brussels Airport

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 316 reviews
TripAdvisor review
pggp2017 Business - 24/07/2017
« A lot to impove. »

Bathroom is in bad condition and requires general refurbishment (floor, celling, walls, bath tube screen). Water pressure is close to 0. I am bald but when I think about ladies trying to wash their thick hairs it makes me sorry for them. There is no soap plate in the bathroom - where to put soap after you open it?. Why not to use liquid soap? The breakfast food is totally bland. Personnel sometimes even do not care to reply to good evening (the only one polite gentleman was the one from the first day). Light switches on the sides of bed are grouse - so sticky that they should not even be considered for cleaning but should be replaced at once!

AccorHotels certified review
De K. Business - 10/07/2017
« Good and helpfull personel. Outdated room »

The personel always there to help and inform properly . Very good contact to ensure that you feel good. Thry to arrange what can be arranged. Room have a good size but the showers or bath looked somehow old and sometimes wondering if you can seat on the toilets without having them falling.

AccorHotels certified review
Gonca Business - 08/07/2017
« İt was very pleasant. »

I was welcomed by a very nice and polite crew. The room was clean and tidy, the restaurant is also very nice.

AccorHotels certified review
Christopher D. Business - 26/06/2017
« Warm and slightly uncomfortable »

The overall facility was clean and the staff were friendly. Unfortunately, the air conditioning stopped working during the last night of my stay. I was told that the repair man was being called every day to address the issue but obviously a permanent fix would be more desirable.

AccorHotels certified review
Dane B. Business - 26/06/2017
« Dane Batt »

Overall my stay was a very good experience. Reception check in (and quick check out) was quick and efficient with courteous desk staff. The room was very clean and spacious and I was surprised but very pleased that it was equipped with a proper desk for working. The bed was very comfortable. Very good shower and good supply of bathroom essentials. The room was on the rear side of the hotel was very quiet. The weather was very hot during my stay and the air conditioning struggled to keep the temperature in the room cool for comfortable sleep during the night. The quality of food in the restaurant was very good and the portions surprisingly large. Restaurant and bar staff very friendly and nice. One improvement that could be made - add at least 1 English speaking channel to the TV, preferably a UK channel such as BBC 1 or BBC news channel. This hotel is supposed to be an international hotel with visitors from all over the world - not everybody speaks or fully understands French - there was a terrorist incident in Brussels during my stay and it was very hard to understand what was actually happening, and where. Perhaps an English TV channel could benefit international customers.

AccorHotels certified review
Anonymous Business - 15/06/2017
« Stay was ok »

Did not like the paper cups in room for tea and coffee

AccorHotels certified review
Jean D. /. L. M. Couples - 13/06/2017
« room perfectly adequate but breakfast needs improvement »

Everything OK. concerning our room, but the food selection was more the one you get in an IBIS **. We stayed two nights. Each morning there were technical problems with the dispensing equipment in the breakfast room which the staff were unable to solve. It was impossible to have a cappuccino and pancakes the first morning and the milk dispensing machine would not work the second morning. The pancake machine was now covered with a cloth! Are these machine regularly serviced? The majority of IKEA mugs had grey coloured stains in the bottom and up the sides, probably caused by people stirring the contents with a spoon. Obviously these particular IKEA mugs were of poor quality and not designed for hotel use. We gave a list of our comments, good and not so good, to the Reception when we checked out.

AccorHotels certified review
Mike F. Business - 11/06/2017
« Not up to usual standard. »

The room initially allocated (710) had not been cleaned since last occupant left. I was also double charged for dinner, having booked on line for the €32.00 dinner I got charged an additional €27.00 for the burger and beer I actually ate. Partially my mistake for not checking the bill properly but I would have thought that the restaurant/ front desk would have noticed the pre-payment on my account

AccorHotels certified review
Hanna H. S. Business - 08/06/2017
« My stay was satisfactory except for the lack of adequate cooling of the room »

The hotel is quiet and has adequate amenities. Location is very good, since it is close to NATO headquarters. The breakfast is adequate but could have had more choice of sandwich spread. Fruit selection is good. Good coffee. I wish the fitness room were a litte larger, with more apparatus, and also cooler. The room is spacious and quiet, and the bathroom is good. The air conditioning is not good enough on a hot summer's day and needs great improvement. The bar is very expensive. The possibility of declining maid service is environmentally friendly - a good initiative!

AccorHotels certified review
Anonymous Business - 02/06/2017
« Not very customer friendly  »

1. Arrived and discovered that the room assigned was a smokers room. Is that even allowed to have smokers room in a hotel? Very old fashioned and discussing to say the least. 2. Reception was very reluctant to the complaint. Not really in line with your company promise. In the end managed to give me another room. 3. Restaurant did not have sufficient stuffing. Food ok.

AccorHotels certified review
Anonymous Friends - 29/05/2017
« no air conditioning »

The hotel was nice. Room clean. Nice bathroom. But there was no cool air from the air conditioning. It was so hot I couldn't sleep. I was visiting with a large group and we had many rooms in the hotel and it was the same complaint from everyone. Please get the air conditioning system for the entire hotel fixed.

AccorHotels certified review
Mattis Business - 26/05/2017
« Do bryter! »

Too warm, No ACC working properly, your fitness Center is a joke, and please organize the breakfast netter.

AccorHotels certified review
Paul Business - 26/05/2017
« all needs taken care of »

I was a presenter using the conference rooms at this hotel. After I arrived to set up I had support from the staff all the way through. Extremely helpful

AccorHotels certified review
Anonymous Business - 25/05/2017
« Room »

Air conditioning not functional and could not sleep well. Small Bottle of water not even cold was offered for free......would have expected something else.

AccorHotels certified review
Anonymous Business - 22/05/2017
« Air conditioning was out. Room was uncomfortably hot. Solution was to offer guests a bottle of water. Really? »

It was the worst stay I have had (normally it is OK). No air conditioning ... I sweated all night on Tuesday and Wednesday. I had my window wide open but no air circulation. Breakfasts were sub-par, although the staff was working hard to keep up. Most of the time there were limited food choices because large groups came through and ate everything. You need a bigger space for food and beverages. I normally stay at Courtyard Marriott and the room and food service is much better. On the positive side, your front desk staff was very good.

AccorHotels certified review
Anonymous Business - 21/05/2017

The stay was as usual. However, the room was very hot and the air-conditioning was not working.

AccorHotels certified review
D M. Business - 20/05/2017
« No air conditioning makes a miserable experience »

When I arrived in Brussels, it was 30 degrees and the room felt like 40. I mentioned to the front desk that the room was sweltering and the opened a window. It was not enough and I spent a miserable, sweaty night of almost no sleep. I can't wait to post feedback on all the travel sights.

AccorHotels certified review
Anonymous Business - 18/05/2017
« Overall good, but some aspects frustrating »

Check-in took a very long time. I and my colleagues arrived at the same time and had to be served one at a time. We each could have been filling in the form at the same time instead of wating for each to be processed individually. Rooms are nice but there are not enough power sockets. At least one more near bedside table for overnight charing of mobile phones. Shower hard to operate and keep from soaking bathroom floor.

AccorHotels certified review
Emma Business - 14/05/2017
« Poor breakfast  »

The room was ok but the lack of choice at breakfast was truly shameful. Also, many staff members in the catering side could not speak any English and were very unhelpful.

AccorHotels certified review
Anonymous Business - 14/05/2017
« Too expensive. I think that with 160 euro you should offer a coffee the morning.  »

The position is the key of your hotel but it seems quite with no personality. So cold. But surely you don't care. This is an hotel for "business". So what do you want know? The water was hot, the room clean, the lights worked and the man at the reception smiled. Everything was fine. Just a suggestion. Instead of waste money with this customer care emails... Offer for free a bottle of water. Best regards. E.

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