Hotel - ibis Douai Centre
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Douai Centre Hotel

4.0/5 355 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 5  EUR
  • LILLE LESQUIN
  • Reception open 24 hours a day
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Web corner
See all services

Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 42 rooms
  • 38 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Emergency exit map
    • Telephone
    • WIFI in your room
    • Baby bed
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Toilets
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,173 reviews

Our guest reviews for ibis Douai Centre

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 355 reviews
Tj/akj Couples - 14/11/2018 AccorHotels certified review
« A comfortable stay but with some concerns »

As our tunnel crossing had been delayed, it was nice to have such a congenial welcome at the hotel, despite being in great demand from other guests the receptionist managed to cater for our needs with good humour and in an efficient manner.Indeed throughout our stay the staff could not be faulted; There were however isssues with the room which was on the third floor amongst the rafters and for a person of my height somewhat hazardous! The bed was comfortable but could only be accessed from one side, raising a number of issues concerning health and safety and use by those with physical challenges. The desk light was broken and the shower which opened directly into the room required attention as it needed some force to open. The room was also poorly insulated against sound as we were wakened on the first night by those in the neighbouring room at 5 am in the bathroom. The breakfast was as per normal for all ibis hotels; but the lunch menu was very limited and did not compare favourably with previous experiences. Overall we will return because the hotel is located in the centre of town with adequate parking, we would however request a room with adequate head height.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs COATE, We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback concerning staff. I will share your comments with our team. However, we note that the room was not at your convernience, please accept our sincere apologises. Please do not hesitate to ask at reception another room. Thank you again for sharing your experience at Ibis Douai Centre Sincerely, Eva

Anonymous Business - 26/10/2018 AccorHotels certified review

Cool. Super.

Our hotel has responded to the review
Our hotel has responded to the review

Cher monsieur P., C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. A bientôt!! Aurélie

Philippe N. Business - 21/10/2018 AccorHotels certified review
« Very friendly staff always ready to help »

A cosy hostel well situated in Douai with all Ibis standards

Alan P. Couples - 09/08/2018 AccorHotels certified review
« A welcome and welcoming final overnight stop. »

Excellent, efficient and very friendly staff who went beyond the call of duty to help us get away in the morning. The bar was disappointing, expensive gin and tonic with neither lemon nor lime and the "Salade Gourmande" was anything but. Bedroom and bathroom were spotless and bed very comfortable but room became stuffy because it was not possible to open the windows. The fan provided gave some relief but air con. would have been a better option. A good breakfast was provided in the morning and the young lady on reception on the morning of 7th was exceptional. Overall a good experience. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN P., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie ( the young lady who helped you with your car!)

Emsee E. Couples - 03/06/2018 AccorHotels certified review

Friendly staff, clean room. Hard to get back in late at night.

Peter H. Solo - 30/05/2018 AccorHotels certified review
« Mr »

Excellent as usual

Lynn E. Couples - 21/05/2018 AccorHotels certified review
« Lovely Quirky Hotel »

The staff were very friendly and informative. I loved the room on the 3rd floor, the corridor and rooms have been renovated sympathetically. The hotel is in a great location for exploring Douai, we will definitely return.

Mike H. Solo - 05/05/2018 AccorHotels certified review
« nice hotel in beautiful building »

no problems with the hotel, because it is in a historical building the layout is unusual but everything works well. Shortage of nice restaurants close but good bars

Peter W. Friends - 09/04/2018 AccorHotels certified review
« An interesting and pleasant location for an overnight stop with some time to spare. »

Overall it was good and convenient, although my son fell down the stairs into his room. There is a warning notice which he didn't see it as he was putting the key in the door lock. The notice would be better on the door than on the wall near it. Fortunately he didn't hurt himself. Also, he doesn't speak French and so wouldn't have understood it even if he had seen it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I duly note that you had a problem with stairs in room, please accept our sincere appologises. Please be assured, that I will do my utmost to provide an appropriate follow up to your comments. I do hope that, despite these issues, we will be able to welcome you again as a client of Ibis. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Choquet

Anonymous Business - 02/03/2018 AccorHotels certified review

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Douai Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement, Eva C, Directrice

Van W. Couples - 01/03/2018 AccorHotels certified review
« Excellent service »

Apart from a small problem with the basin in the bathroom, everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN VAN W., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva C, Manager

Q. Families - 12/12/2017 AccorHotels certified review
« Very satisfied »

Friendly staff convenient location clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Q., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva

Catherine M. Couples - 27/11/2017 AccorHotels certified review
« great staff , room a little cramped ok for short stay »

ibis is a brand i trust , although room space varies from hotel to hotel, lady at reception when we checked in, really excels in customer service , and i hope she is a valued member of staff. Good location although a walk into town. Once again ibis delivered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs m., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva

Terence M. Couples - 15/11/2017 AccorHotels certified review
« Dated accommodation and poor breakfast. »

This hotel needs updating badly, the room we had was very small with a window you could not see out of because it was about two meters off the floor, the bed was comfortable though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Maeres, Thank you for taking the time to tell us about your experience at the ibis Douai Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are at your disposal 24h/24, do not hesitate to contact the reception if you need another room. Concerning breakfast, I am surprised but we accept that you don't appreciate our concept and products, sorry. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. My email, if you need to give me more information about your stay: h0… Sorry again, Sincerely, Eva Manager

Anonymous Business - 19/10/2017 AccorHotels certified review
« J. Hinkley »

Warm welcome friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Hinckley, We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva and team ibis Douai

Anonymous Business - 11/10/2017 AccorHotels certified review
« Good room but the front side of the hotel is noisy »

general ok

Tony S. Friends - 22/09/2017 AccorHotels certified review
« very easy to book excellent service »

Great location and parking staff very friendly and helpful thank you all very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY s., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva C

Bekombo Families - 11/08/2017 AccorHotels certified review
« very nice experience »

warm welcome from personnel. clean hotel .customer satisfaction is the moto !

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNIE B., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva C, Manager

Katie Couples - 07/08/2017 AccorHotels certified review

Very good - room was comfortable and quiet. Our dog was welcome. The location was good and parking seemed secure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHRYN W., We very much appreciate your comments regarding your stay at the ibis Douai Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva C, Manager

Unknown Business - 29/07/2017 AccorHotels certified review
« Not as expected »

congested room, extremely congested bathroom, no food other than breakfast with misleading 24h service pamphlet in room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr SREEJITH S., Thank you for taking the time to tell us about your experience at the ibis Douai Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do not have a restaurant but we do offer a snack-bar restaurant 24 hours a day. We would like to understand why you say it is misleading. In order to be able to talk with you about this subject, can you recontact us on my email address please: h0… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Choquet, Manager

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