Hotel - Mercure Pau Palais des Sports Hotel
Mercure Hotel Mercure Hotel

Mercure Pau Palais des Sports Hotel

3.5/5 349 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 13  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Golf course 18 holes  (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week DU DIMANCHE SOIR AU VENDREDI MID
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose one of the various categories available: Standard Rooms, Superior Rooms or Suites overlooking the pool and the Pyrenees mountain range.

  • 84 rooms
  • 89 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 1 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 1,367 reviews

Our guest reviews for Mercure Pau Palais des Sports Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 349 reviews
Glenn Couples - 02/11/2018 AccorHotels certified review
« Solid choice in Pau »

Recently remodeled nicer hotel just off main highway. Very quiet. Excellent beds. Very good hotel restaurant. Rooms with kettle, safe, refrigerator, and hairdryer. Several bedside plugs.

Sandra N. Couples - 02/11/2018 AccorHotels certified review
« Good convenient stop betweeb Spain and UK »

Really good and convenient stopover between Spain and UK. Love the new makeover but miss the previous little touches. Bathroom damaged already from new makeover but the kettle service is a must.

Anonymous Business - 17/09/2018 AccorHotels certified review

Comfortable & clean accomodations with wonderful staff and great breakfast (but no gym)

C. Business - 14/09/2018 AccorHotels certified review
« very good »

nice new design i the lobby, rooms, restaurant OK.

R.g. L. Business - 05/09/2018 AccorHotels certified review
« Good hotel, good vibes »

friendly and helpfull personell, clean en new rooms, quiet environment

Jean D. Families - 03/08/2018 AccorHotels certified review
« Made very welcome despite our unfortunate late arrival and room very comfortable and clean. »

It was a pity that we could not be accommodated for breakfast (Due to crutches we missed it by 4 minutes)

Anonymous Families - 31/07/2018 AccorHotels certified review
« Convenient modern and clean »

One night stay, restaurant was closed for the evening but otherwise te hotel was nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. And we thank you for your encouragements. Sincerely yours, All the Mercure Team

Gary T. Couples - 08/07/2018 AccorHotels certified review

Booked 1 night, Restaurant closed Bar closed and swimming pool closed, and yet I booked this hotel many months ago and no one bothered to tell us, over all very poor. Also work men all over the place making it very dangerous walking about. I am very dissatisfied

Mrs I. O. Couples - 05/07/2018 AccorHotels certified review
« Mrs I J O. »

Total dismay. The hotel in Pau was a building site. No restaurant and no air conditioning. We feel that when we made our reservation we should have been told that renovation works were being carried out. The staff however were most helpful.

George S. Business - 24/06/2018 AccorHotels certified review
« Mr George S. »

Extensive building work ongoing, lack of facilities. Air con not working in room. That said staff very pleasant and helpful

Alan B. Business - 11/06/2018 AccorHotels certified review
« Mr Alan B. »

This hotel is currently going through a major upgrade so inevitably there were some compromises to the availability of normal services expected at the Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. The hotel is indeed on works and will be entirely renovated on July for the lobby and restaurants. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The General Manager

Richard C. Families - 10/06/2018 AccorHotels certified review
« I will NEVER stay at this hotel again »

Despite knowing about building works affecting the hotel long before I booked my stay, the hotel only wrote to advise me just a few days before my stay and long after I had left for my holiday. The hotel in a building site with workmen working throughout the day. The hotel advertised a Bar and restaurant (and signs outside the hotel still do) despite the fact that there is not bar or restaurant. The brand new air conditioning does not work and continued to pump out hot air despite our complaining to the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. the hotel is indeed on works. The bar and restaurant are closed until mid july, as noted on all the websites. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The General Manager

Anonymous Business - 02/06/2018 AccorHotels certified review
« not as expected »

not good with on going rehabilitation work, which i was not informed about at the time of booking (no sign when arriving at night, no restaurant etc.). "new" room, small and with no desk + chair to work

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINDSAY P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The rehabilitation works will be ended on July in the lobby, with a brand new restaurant We hope that you will give us the opportunity to better serve you in the near future. Sincerely, The General Manager

Anonymous Business - 30/05/2018 AccorHotels certified review
« Waiting next step »

The hotel was in repair and so noisy

Kate F. Couples - 27/05/2018 AccorHotels certified review
« Not usual Mercure standard »

We knew Hotel was being refurbished and receptionist was friendly and helpful. Mercure Hotels usually show photo of the Hotel on their site so was disappointed that the photo shown was Pau! Maybe I was being naive. Upgraded on bedroom which was described as refurbished. We thought it was smaller than the usual Mercure rooms and frankly a little scruffy. Considering we stayed on a Sunday night and there appeared to be very few guests, I would have thought we could have been in a better positioned room without scaffolding underneath the window!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MRS F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are willing to offer you the best quality of service for your stays, especially during this period of works ; Consequently, your opinion is very precious. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely

Couples - 26/05/2018 TripAdvisor review
« Disappointed »

We were told the hotel was being refurbished but maybe there should have been a bit of discount to make up for it. We upgraded on the room and frankly it was poor compared to other Mercure Hotels we have stayed in. Small and although claimed to have just been refurbished, it was rather scruffy.

Regular T. Couples - 21/05/2018 AccorHotels certified review
« Horrible. Covered with scaffolding but this is t mentioned when we made the booking »

Never again

Our hotel has responded to the review
Our hotel has responded to the review

Dear MRS and MR Richardson, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel is actually on works. You have booked through EXPEDIA and it is very difficult to get in touch directly with the customer. but the information is given on the web site. We try to provide the best service but we can understand the disagreement. Sincerely, The manager

S. Families - 13/05/2018 AccorHotels certified review

Excellent rooms , stay was detracted by lack of bar and breakfast restaurant . But this is only during the refit works. So I am sure will be good when finished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, in a completely renovated hotel with bar and restaurant. Sincerely,

Business T. Business - 21/04/2018 AccorHotels certified review
« Too old and boring, no charm, but OK for 1 night sleep. »

The hôtel looks like it is stuck in the past. Cheap carpet, boring colors at the floor number 4. The Italian shower lacks a rain effect and some colored lights. I am looking forward to the end of the construction work, because right now the hotel is boring and not sophisticated at all. The employees are very nice though, very helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear FELIPE D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prathap RAVI General Manager

Anonymous Business - 06/04/2018 AccorHotels certified review
« super noisy for the repairement ... »

the manager should find a way for the noise, it is not fair to charge the guest in full amount during this time, at least you can offer free breakfast. I am a frequent traveler to Pau but for sure your hotel won't be my choice next time. room almost empty. no safebox, fridge, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear REZA F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding the inconvenient of our works rénovations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding our prices, we have made already the discount on our breakfast price which was 17 € normaly instead of 12 € actually and regarding our room rate, they are in total adequation with our place. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prathap RAVI General Manager

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