Bar staff very pleasant

The hotel was lovely, clean, the beds were comfy and the sheets were nice too. The hotel was in a great location - close to all the points of interest. I would definitely stay here again

Thoroughly enjoyed our stay in all aspects except the standard of the bathroom. Excellent breakfast, pleasant helpful staff, nice decoration and excellent location. Unfortunately the only poor area was the bathroom: Very small in size. Considered it dangerous stepping out of the bath. (I slipped every time, only the hand rail prevented me falling.) The bath panel had rotted at floor level and the bath plug was defective.

The Location was very good, short walk to city centre with Tram and bus right outside too. Rooms were clean and comfortable. Staff were very welcoming. The only downfall was the heat in the room. We were on the 10th floor and had a tiny window that only opened a little due to safety. The air conditioning was very poor.

Very good

Everything went like clockwork. The room was more than adequate. The location for central Bordeaux was superb. Breakfast was good. It was a perfect base for a city break. (Only one criticism - too much queueing at coffee machines at breakfast. A third point would be ideal.)

The people on reception were friendly and helpful. The room was clean and good size albeit a little dark. The bed was comfortable.

Very happy to have gluten free breakfast. Thank you so much. It means a lot to me. Often I get ill when going to people's houses for dinner or eating out...Ill for 2 days....it's difficult. Thank you with all my heart.

The room was far too warm and the airconditioning was not working. When I rang reception they said it would not be turned on for 2 weeks. They recommended a small table fan which just blew warm air around the room. I had to open the windows to keep the room cool and overnight I got bitten by mosquitos. I was travelling with a group and many of them also thought it was too warm. Several got bitten by mosquitos. I presume this is a cost saving measure but it is not acceptable.

Staff at reception saw that I walk with stick and immediately offered to change my room from one at the end of a cirridor to one close to the lift.

The room was too warm and the air conditioning was not working. I rang reception to fix it but they said it could not be turned on until later in the year. Instead they recommended a small table fan. This just blew warm air around the room so I opened the window. Consequently I got bitten several times by mosquitos during the night. I was with a group and others also were too warm and got bitten during the night.

I had booked 5 rooms and all were perfect except for 1 which was for my parents. I had asked for a room which was good for elderly people and when I entered the room it stank of cigarettes and a double bed was pushed against a wall which meant that one of my parents had to crawl onto the bed. The wet room also was not good as the floor was not done or rectory and water went in front of the toilet. They slept there one night and we asked for a change of room the next day which was done fairly efficiently

Good family hotel for easy access to transport, airport bus & walking around Bordeaux Centre . My only disappointment was that the air conditioning did not work & blew out hot air which was no good . No air con made it very difficult to sleep considering the warm weather and the traffic noise while the window was open.

Good check in, good breakfast (once a spoon offered to me was dirty)

The location is great, 5 minutes walk from the city centre. The room temperature was a bit too hot and I couldn't use the air conditioner, but this wasn't a big problem. Wifi was good.