Hotel - Novotel York Centre
Novotel Hotel Novotel Hotel

Novotel York Centre Hotel

4.0/5 2,806 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 12  GBP
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 12:00
    • Opening hours : Week-end 12:00 - 12:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children.Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

  • 124 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • WIFI in your room
    • Manual temperature control
    • Web TV
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,047 reviews

Our guest reviews for Novotel York Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,806 reviews
David C. Couples - 13/12/2018 AccorHotels certified review
« A nice stay with a few niggles »

The room was nice, however found a couple of details would have made it good. The main mirror was in the wrong place as it should have been beside the main unit in the room. The bath although very nice was too small. The separate toilet didn’t have a washbasin (poor hygiene). All of the towels were too small. This is a shame as the aura of the room was good.

Trevor S. Friends - 13/12/2018 AccorHotels certified review
« Another comfortable stay at the Novotel »

We found the staff to be welcoming and helpful, the rooms very well-appointed and altogether the hotel was ideal for our stay in York.

James W. Couples - 13/12/2018 AccorHotels certified review
« Ideal for exploring York and near the Barbican for the snooker »

Second time at Novotel York.Very comfortable room. Good internet. Excellent breakfast.

Eirene M. Couples - 13/12/2018 AccorHotels certified review
« Mixed »

The infrastructure of the hotel is very good: our room was pleasant, modern, nicely laid out and comfortable. So were the public areas of the hotel. Extremely pleasant. I cannot say the same about the service we received however. During our first afternoon we were cold and were not sure how to sort out the thermostat in our room. I rang reception but no one was answering, so I rang the restaurant instead and I was assured that reception would ring us back. . We did not receive a phone call back. Eventually I managed to get hold of someone in reception, I explained the problem and was assured that someone would come up to sort out the problem. No one came. When we eventually went down to reception no one was there, but I saw a guy who looked like it might have been the person I spoke to, serving at the bar. I waited for a while, but the guy was busy at the bar and he never came to reception, and neither did anyone else. We gave up and went out. Having the same person at the bar and reception is never a good idea, particularly in a big hotel like the Novotel. Cutting down on staffing? This is what we assumed. There were other things that irritated: the toilet paper was flimsy and cheap; the sheet on the bed was too small so it kept getting undone. The overall impression we got was that having spent a lot of money on the infrastructure of the hotel, management then tried to 'cut corners' on services. Eirene M.

Lou Couples - 12/12/2018 AccorHotels certified review
« Mrs »

Great stay. Nice modern rooms. Friendly staff and a lovely little pool. We travelled with a dog who was also made welcome. Only gripe is high drinks prices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DARREN K., Thank you for taking the time to share your feedback. We are pleased to read you all felt welcome especially your dog, Thank you for your lovely feedback with our refurbished rooms too. We hope to welcome you back to our hotel very soon! Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Michael Couples - 12/12/2018 AccorHotels certified review
« As usual very good »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Nicola W. Families - 12/12/2018 AccorHotels certified review
« Brilliant »

Lovely staff, lovely food and lovely room.. only thing missing for me is a nice fluffy thick duvet

Mrs B. Couples - 12/12/2018 AccorHotels certified review

Had a great stay everything was perfect the staff was great and I have to say Ricardo was great! He was telling us about place to visit.

Debbie C. Families - 12/12/2018 AccorHotels certified review
« Mrs C. »

the staff were very friendly and couldn't do enough for us as we did have a baby with us too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie C. Thank you for taking the time to share your feedback. We are pleased to read your lovely comments and hope to welcome you all back again very soon. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Christine W. Couples - 11/12/2018 AccorHotels certified review
« Wonderful »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTINE W., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel again if you return to York. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

June19 Couples - 11/12/2018 AccorHotels certified review
« Great stay ... location and facilities just what we wanted. »

Great stay .. very comfortable room .. good choices at breakfast .. most of the staff were very friendly and helpful except for one bar person who wasn’t at all friendly .. result no gratuity for him!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUNE H. Thank you for review, whilst i am glad to read most of the staff were pleasant its dissapointing to read one of the bar staff was not as friendly. Thank you for informing us and I will personally mention to your comments to my F&B manager. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Jacqueline G. Solo - 11/12/2018 AccorHotels certified review
« An enjoyable stay at the well appointed Novetel York Centre, which is ideally located close to the Barbican theatre. »

I have stayed at the Novotel York Centre on several occasions due to its convenient location very close to the Barbican theatre. The rooms are comfortable and well maintained, with all of the amenities that you would normally expect and the breakfast buffet is excellent. The staff were universally friendly and helpful. I would particularly like to commend the catering staff, who really went out of their way to assist in catering for my various food allergies.

Stephen P. Couples - 11/12/2018 AccorHotels certified review
« Good »

Very polite, friendly and helpful - couple of things a bit lacking with the room for the cost

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Friendly and relaxing. »

A very warm welcome when we arrived. The staff were very friendly and helpful to everyone The hotel was clean. Although there was a party one evening and a disco another we were not disturbed and didn't hear anything. The shower tray was slippery when wet, it would have helped if there was a handle near to where you exited the shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear LESLEY W. Thank you for taking the time to share your feedback, I am very pleased to hear non of the events in the hotel disturbed your stay. I have shared your comments with my maintenance team to see if it is possible to fix a handrail to the shower area for more support. We hope to welcome you back to our hotel very soon! Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Mark Families - 10/12/2018 AccorHotels certified review
« Great xmas weekend »

Efficient polite and welcoming reception. Excellent room, comfortable clean and super location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark D., Thank you for your lovely feedback especially about my reception team. We hope to welcome you back to our hotel very soon! Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Martyn R. Couples - 10/12/2018 AccorHotels certified review
« Great to relax and wind down after a 5 hour drive, and easy access to central York.. »

We had a long drive to York, we always try and stay at an Accor hotel. The Novatel, didn't disappoint. We arrived late, and went for a meal, even though we arrived 45 minutes before the restaurant closed, the staff were very accommodating and we were not rushed and the food was very good. Overall the experience at the Novatel York Centre was extremely good from check-in to check-out. We are looking forward to visiting again.

Donna Friends - 10/12/2018 AccorHotels certified review
« Excellent service, friendly staff »

Myself, Mum and 2 Aunties stayed for a shopping trip and requested adjoining rooms. The hotel staff met all our requirements and nothing was any trouble. Food at breakfast was lovely, with lots of choice. Will definitely being staying there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DONNA H., Thank you for taking the time to share your feedback, I am very pleased to hear that all your requirements were met and you all had a lovely time with us in York. We hope to welcome you back to our hotel again possibly next year should you return for more sight seeing and shopping. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Christine G. Families - 10/12/2018 AccorHotels certified review
« Enjoy stay friendly staff »

We have an enjoyable stay. Staff friendly and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTINE G. Thank you for taking the time to share your feedback, it was lovely to have you all return to York again with us. We are glad your stay was good and hope to see you all return next year for snooker championships again. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Jim S. Friends - 10/12/2018 AccorHotels certified review
« As usual - excellent stay »

I've probably stayed in a dozen hotels in York, and the Novotel is easily the best experience from start to finish. There was obviously some disruption from the extension being built, but this can't be helped, so not a problem. I'd like to personally thank Sarah and her reception team for always doing a wonderful job. They are outstanding. Always made to feel very welcome. Please pass on my regards and thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES S. Thank you for the great review of our hotel and your lovely comments for me and my team! It was lovely to see you return again and I hope we can get to welcome you back next year Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

R W. Friends - 10/12/2018 AccorHotels certified review
« Great »

It was well organised and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear REBECCA W., Thank you for taking the time to share your comments with us. We hope to welcome you back to our hotel very soon if you return to York. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

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