Hotel - Novotel York Centre
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Novotel Hotel

Novotel York Centre Hotel

Fishergate 
YO10 4FD  YORK
UNITED KINGDOM

2,458 reviews
TripAdvisor Rating Based on 2,458 reviews
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From 76.00 GBP Non member rate
From 72.20 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 12:00
    • Opening hours : Week-end 12:00 - 12:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children.Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

  • 124 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Manual temperature control
    • Web TV
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,742 reviews

Our guest reviews for Novotel York Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,458 reviews
AccorHotels certified review
Fiona Families - 18/09/2017
« Very helpful in all areas »

Staff were very kind and helpful while I had to deal with a family emergency in Glasgow.

AccorHotels certified review
Anonymous Couples - 18/09/2017
« Let down by being billed for a pre-paid booking - Loyalty points payment re-charged at end of stay. »

There were signs that staffing was insufficient. Bought cooffe at bar - had to wait for it at the bar and carry out to terrace. our cups on terrace remained where they were to end of stay

AccorHotels certified review
Gary H. Couples - 18/09/2017
« Very satisfied. »

The room was clean I enjoyed the bar being open late after a long day in York, night receptionist was very pleasant both nights 2 different guys, breakfast was excellent plenty of choice and cooked breakfast was very good as was the catering staff. Used the pool facilities as well on the Saturday morning which was nice but if I had one thing to add it would be to have a sauna as well that would have been nice. But overall a very pleasant stay good facilities I would recommend this hotel no problem and there is a very good Italian restaurant nearby called TOTO very good food. Many Thanks and I will visit again.

AccorHotels certified review
Tim J. Families - 18/09/2017
« Will reccomend to all my friends »

Excellent service and facilities

AccorHotels certified review
Dawn P. Couples - 17/09/2017
« Panzypants »

Lovely clean hotel, great staff very friendly. Great walk into city centre along the river. All areas spotlessly clean. Art work in the bedroom really unappealing and does nothing to enhance the design and colours of the room. I am an abstract artist and would be happy to show you my art, which would look great in the bedrooms. Contact me if you are interested. Other than that I cannot fault the hotel.

AccorHotels certified review
Elaine Families - 17/09/2017
« Extremely comfortable, quiet and restful one night stay »

Walking into the hotel, we received a very warm welcome from your reception staff after a hectic day settling our daughter into her accommodation at university for the first time. My husband and I had a much needed cold beer in the foyer before settling into our room which was, as requested, very quiet with an extremely comfortable big bed! We took the riverside walk into the centre of York that evening for a meal. This was my first stay in a Novotel and I was very impressed. The service provided by the member of staff at reception was excellent.

AccorHotels certified review
Disappointed Business - 17/09/2017
« Rather dated with poor healthy eating options »

Decor and carpets are old and dated. One room has cigarette burns still on them. Food options do not help those on diets and healthy eating

AccorHotels certified review
Emma Families - 17/09/2017
« Good Location, Ordinary service, poor system »

1. Check in: We requested the early check in (willing to pay extra charge) once on booking. The reception staff not noticed ( or not looked for the booking details) until we remind her. Then the system is down , staff let us wait for around another 15 minutes. 2. There is only shampoo, show gel provided in the bath room. Once we required for the slippers, the staff told us need to pay extra GBP 30. They sent to us later, we dare not to open. It's too expensive. 3. There is no shower cap, cotton pad prepared as well. 4. On the check out date morning: we had some coffees with our friends in the lobby. The staff not put the bill in the system until we remind them.

AccorHotels certified review
Anonymous Couples - 17/09/2017
« Satisfying »

Friendly staff who acknowleged us when we arrived, passed by, needed attention. Genuine interaction not going through the motions. Smiled and interacted, polite. Comfortable rooms, and nice atmosphere in the foyer area. Could sit and though the tvs was on it didn't blast out with inane rubbish on. People were relaxed.

AccorHotels certified review
Stephen E. Business - 17/09/2017
« A restful stay with good ambience and amenities. »

A very pleasant stay. It was lovely to spread out in the queen size bed and relax in the evening on the sofa. I couldn't get the AC to bring the temperature up to that desired so gave up with it by the second day (I could have mentioned this to reception). I asked for a view which I had with great delight. I was able to use the pool on my last day after checking out which was very much appreciated as I needed the exercise after the long week's work.

AccorHotels certified review
John Couples - 17/09/2017
« Ideal place for a short break in York ! »

The hotel was welcoming, comfortable, clean and stylish. The facilities in the room were first class (apart from not having a non-slip mat for the shower, but we enjoyed baths instead). Initially we were surprised at having shelves rather than drawers - but had to admit how much easier it made the "what have we forgotten?" Last minute check! The safe worked and the fridge was very handy. Tea, coffee etc was restocked each day. As we had decided to spend 3 days walking around York we left the car in the car park and had no concerns about security. We did not actually eat at the hotel - preferring to sample the varied restaurants in the city, but the menu looked appetising and the drinks were reasonably priced. The whole experience was most enjoyable.

AccorHotels certified review
Cgf Couples - 17/09/2017
« cgf »

Very good - comfortable bed

AccorHotels certified review
Do Couples - 17/09/2017
« stayed in a Prier Inn the week before and Novotel were no where close. Tired rooms which were dirty. very disappointed. »

Tired rooms. Not overly clean. Hairs in bath on check in. Generally poor though staff were generally polite and attentive. Nowhere near Premier Inn for quality, service and first impressions.

AccorHotels certified review
John W. Families - 17/09/2017

See my review on trip advisor Poor quality I've paid far too much for this poor quality hotel

AccorHotels certified review
Weekend B. Couples - 16/09/2017
« Weekend B.! »

The staff here are great very helpful and friendly. Nice relaxing place to stay. Buffet breakfast very good with very friendly and helpful staff in the morning. Well stocked and plenty of choice. Room clean and comfortable with extremely comfortable bed and nice hot shower. NIce to have a pool and enjoyed a swim. We tried the Evening buffet one night which was but nice, not quite as good as breakfast - we wondered why they had cleared up the starters and mains by 8.30 when we told that the restraunt was open until 10?? Although we had booked in for 7.30 so were ok. We would stay again.

AccorHotels certified review
Terry P. Couples - 16/09/2017
« A relaxing, quiet and peaceful environment after sight seeing in York. »

I found that checking-in on-line was useful and speeded up things once we arrived at the hotel. However once in the allocated room we discovered that it was not the Executive Room we had booked. I am pleased to report that a call to Reception quickly rectified this error and a very pleasant and friendly young lady came and helped us transfer our luggage to an Executive room. The room was comfortable, quiet and equipped as described. The provision of a security safe was an added bonus and a welcome feature. As expected the bathroom was well equipped with toiletries. The Queen size bed was very comfortable and there was a good choice of pillows. We included the full English Breakfast in our booking and we were well pleased with the choice of food and drinks available. The waiters/waitresses were quick to greet us on arrival at the restaurant and guide us to a suitable table where they took our order for tea or coffee which was then speedily delivered to our table. The self service buffet for both hot and cold foods was well monitored by staff and kept topped up. All in all we were well satisfied with the breakfast menu and the service of the staff. The room was cleaned and made up while we out during the day. On our second night we had a very enjoyable and relaxing evening by dining in the Restaurant. There was a good choice of food at reasonable prices and once again the service and friendliness of the staff was excellent. Having agreed to be invoiced by e-mail on conclusion of our stay Check-out was easy and very quick. The promised follow up e-mails duly arrived and everything was in order. This is a service I would use again. Overall, after the initial hiccup, we had an excellent stay at the York Novotel and wouldn't hesitate to stay there again.

AccorHotels certified review
Jo R. Solo - 15/09/2017
« Another very pleasant stay. »

I visited this hotel again after two years (3rd time altogether). Still I have nothing I can complain about. The staff is friendly and helpful, I felt very welcome. The rooms are nice and tidy. Ok, maybe in the next two years a facelift to the latest Novotel branding would be nice. Breakfast is very good (with too little cheese selection for my european taste, but that's how it is in the UK). The location and also the back porch of the hotel is still great. Also parking (with in and out of the car park) is no problem (could be a bit cheaper).

AccorHotels certified review
Tracey S. Couples - 15/09/2017
« Tracey »

Lovely big room with very comfy bed.

AccorHotels certified review
Dave Business - 15/09/2017
« Excellent customer service however staff struggle with high demand. »

The staff are very friendly and provide good customer service. My hotel bedroom was faultless. I did note however that staff do struggle with high demand - through no fault of their own, more to do with staffing levels. For example, on Thursday morning breakfast there were only two waitresses trying to serve a coach load of tourists who all decided to get their breakfast at the same time. As a result the waitresses didnt have time to clear tables or serve tea or coffee as they were busy replenishing the cooked breakfasts. I was happy to clear a table myself and go without coffee because I could see they were busy.

AccorHotels certified review
Kevin Couples - 15/09/2017
« Clean, comfortable with happy and helpful staff. Exactly what we expected from Novotel. »

Clean, comfortable with happy and helpful staff. Exactly what we expected from Novotel. Always the same excellent experience.

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