Hotel - Novotel York Centre
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Novotel York Centre Hotel

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4.0/5 2,567 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 12:00
    • Opening hours : Week-end 12:00 - 12:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children.Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

  • 124 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WiFi in your room
    • Manual temperature control
    • Web TV
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,256 reviews

Our guest reviews for Novotel York Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,567 reviews
AccorHotels certified review
Richard W. Couples - 19/01/2018
« Generally good »

Generally good. Helpful staff.. We were in Room 114 which is almost at the end of a long corridor. I noted that there was no apparent fire escape at this end of the floor, and that the only exit was via the main stairs 40 metres away.. Car parking. £13 per car overnight for residents. Barriers should remain in place with access cards for residents, for whom there should be no charge. Visitors needing parking can collect a ticket from Reception for a fee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to share your feedback. I am glad that you had a good stay with us. I can assure you that there is a fire escape just next to the room you stayed in (opposite room 115). Although not free, we try to maintain the car park price reasonable compared to other hotels and car parks in the area. Thank you for staying with us and I hope to welcome you back to our hotel again. Sincerely, Kai Ikulayo General Manager

AccorHotels certified review
Kevin S. Couples - 18/01/2018
« Reasonable mid winter stay »

Most things were good but there was some disruption because of refurbishment taking place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin S., Thank you for taking the time to share your feedback, i hope the disturbance was kept to a minimum during your stay. We hope to welcome you back to our hotel very soon should you return to York so you can experience one of our newly refurbished rooms. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Jks Couples - 17/01/2018

an enjoyable short stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Anonymous Couples - 17/01/2018
« OK but not blown away »

Check in reception very efficient and friendly. Had not been told hotel was undergoing building work and there was noise. Our room appeared to have been refurbished. Thought the design of room strange - not best use of space. Separate toilet but no sink in toilet which meant to wash hands had to walk all the way through to bathroom. Not hygienic. Plenty of space in the bedroom but then entrance to bathroom is very tight down the side of the bed. Not best use of space. The shower door did not have a correct seal on it so water leaked out unless you pointed the shower head against the opposite wall. This is basic and poor and needs to be sorted otherwise the water leaks out into the bedroom.

AccorHotels certified review
William C. Couples - 17/01/2018
« Enjoyed our 2 nights there , staff very friendly and helpful , the hotel well positioned. »

The hotel is well positioned for visiting the attractions of York . The car park had enough spaces that parking was not a problem . The staff were all very pleasant and helpful . The rooms were a good size and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William C., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Karen P. R. 1. S. 1. &. 1. J. Couples - 17/01/2018
« Refurbishment noise »

I booked several months ago. Did not know hotel was undergoing refurbishment. Complained about noise and specifically why I had not been informed so I could cancel. All I got was offer of free drink. I explained I was recuperating from an operation. Needed to rest in the after noon but couldn't due to noise and I wasn't drinking anyway due to medication. Never received explanation why I wasn't given notice so I could cancel. Very unhappy with noise and also how complaint dealt with. Karen P. room 117.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen P., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept my apologies for how your feedback was dealt with here at the hotel, i can assure you this is not our usual practise. It is true we are under going a full bedroom refurbishment to fully enhance our guests stay, this has been advertised on our website for some time now, but i understood you booked your reservation many months ago. Due to the poor experience you encountered whilst here i would like to make a credit refund in the amount of 4000 le club courtesy points in which you can use at your leisure in any of our Accor hotels worldwide, this will show to your account over the next 8-10working days We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Anonymous Families - 16/01/2018
« Satisfactory »

My mum and I stayed at the hotel this weekend. Arriving on the 12th and checking out on the 14th of January. The weekend away was booked to give my mum a break from caring for my dad. Saturday afternoon we came back to our room to relax before heading out for dinner. As we arrived in our room we heard drilling and banging. This went on for a couple of hours making our afternoon uncomfortable and extremely disruptive. We booked this stay at the end of November and weren't told of any planned building work. My mum was extremely upset and this ruined our relaxing weekend. I spoke to a male member of staff on the reception desk, he said that it was displayed on the website about the building work. This wasn't a good enough response as I had no need to look on the website. I did later look on the webpage but there was nothing of this sort on there. I feel let down and disappointed as the hotel was in a brilliant location and overall a good standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher P., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, which is why we are making improvements to our hotel by having the bedroom refurbishment; therefore your feedback is very important to us. I can only apologise that you were not informed about this ongoing work we are having, we did advertise this on our website and all our 3rd party sites in advance. We appreciate your sharing your concerns, and i would like to join you into our loyalty scheme programme where i will add 2000 courtesy points today which you can use at your leisure at any Accor hotels and also should you be returning to York and if you contact the hotel direct we would love to offer you 50% discount of our best available rate, dates subject to availability. it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Northumbrians Friends - 16/01/2018
« Good location. Good service. Nice breakfast. »

Enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Russ T. Couples - 16/01/2018

Really enjoyable stay in a wel run hotel. Good food ,well informed staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell T., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Anonymous Business - 15/01/2018
« GReat hotel, great location, friendly service and comfy rooms »

Easy check in fro online, great service and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celia B., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Anonymous Business - 15/01/2018
« Novotel York Centre »

Pleasant 1 night stay. Comfortable and clean room and although there was some refurbishment going on in the hotel I wan't affected by it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel A., Thank you for taking the time to share your feedback, i am very glad to hear you were not disturbed by the refurbishment we are having. We hope to welcome you back to our hotel very soon so you can see what improvements we have made. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Anonymous Couples - 15/01/2018
« Building work above our room »

We were really disappointed with our stay because of all the building work going on above our room which before our trip booked a year in advance we were not informed about.This was a treat for my birthday that was spoilt by never ending noise when ever we came back to our room.When we mentioned this the staff didn't seem bothered..A total disappointment which would of other wise been an enjoyable stay as the hotel it self was nice but if they treat you like this we certainly will not be returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen N., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, which is why we are making improvements to our hotel by having the bedroom refurbishment; therefore your feedback is very important to us. I can only apologise that you were not informed about this ongoing work we are having, we did advertise this on our website and all our 3rd party sites in advance. We appreciate your sharing your concerns, and i would like to join you into our loyalty scheme programme where i will add 2000 courtesy points today which you can use at your leisure at any Accor hotels and also should you be returning to York and if you contact the hotel direct we would love to offer you 50% discount of our best available rate, dates subject to availability. it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Ness Solo - 15/01/2018
« Ness »

Efficient, clean, quiet. Perfect for my 2 night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa H., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
M C. B. Families - 14/01/2018

Very pleasant. Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martyn B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Robert Business - 14/01/2018

Very friendly and excellent service with both reception and restaurant staff making the stay in the York Novotel a "want to come back" experience. The breakfast was very good with a huge selection of choice and the dinner menu good value and not overpriced. Easy access to fast WiFi added to the overall experience of the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert J., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
H. Families - 14/01/2018
« versatile piece to suit any room. »

Wonderful helpful staff.James on reception was wonderful and helpful and has an excellent manor towards guests he made our stay extremely pleasant and we will use this hotel again .good location and amenites

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adele H., Thank you for the great review of our hotel and your love;ly comments about James! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Ian D. Couples - 14/01/2018
« Ian »

Nice clean modern hotel friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian d., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Mark W. Families - 14/01/2018
« Mr Mark W. »

From our arrival the receptionist gave a great impression, very helpful and friendly. The room was perfect and comfortable. Breakfast was fantastic as were the staff we spoke to while there. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark W., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Christine Couples - 13/01/2018
« Large comfortable pet friendly rooms close to the city centre - perfect »

The Novotel York has large well appointed rooms within easy reach of the city centre. The room was clean & comfortable with a sofa to relax before heading into York and a large with recently refurbished bathroom. It is pet friendly & in a good location to go straight for a walk along the Ouse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine C., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Lorna Families - 12/01/2018
« Lovely hotel in York »

Great hotel great service lovely restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorna W., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

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