Hotel - Novotel York Centre
Novotel Hotel Novotel Hotel

Novotel York Centre Hotel

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4.0/5 2,630 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  GBP
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 12:00
    • Opening hours : Week-end 12:00 - 12:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children.Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

  • 124 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WiFi in your room
    • Manual temperature control
    • Web TV
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,585 reviews

Our guest reviews for Novotel York Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,630 reviews
AccorHotels certified review
Peter D. Couples - 15/04/2018
« Mr »

Just as it said in your advert !

AccorHotels certified review
Andrea P. Families - 15/04/2018
« Mrs Andrea P. »

The staff were excellent, service was fabulous the only complaint I would have is that the pool tiles need a deep clean, our room however was beautiful and the pool is my only criticism.

AccorHotels certified review
Judy Families - 15/04/2018
« A good hotel and a great stay »

Staff were extremely helpful and attentive. Room was spacious and comfortable. Breakfast was very good. Enjoyed a pleasant stroll into town along the river bank.

AccorHotels certified review
Emma Families - 15/04/2018
« Okay »

Modern room, few issues with cleanliness. Dusty in areas. Carpet appeared stained, linen not white or bright look. Toilet area didn't have basin, had to wash hands in next room, I've never known this before. Breakfast, no milk on table for coffee. No eggs at hot plates with cooked breakfast. Front desk staff very welcome and nice. Pool a nice addition.

AccorHotels certified review
Jacq Families - 15/04/2018
« The best hotel we have stayed in »

From start to finish everything was great

AccorHotels certified review
Mrs R. Families - 15/04/2018
« Lovely staff, room good. »

All good - room was clean and ready early which was great. All staff we encountered were very helpful and pleasant and tried their best to sort the small issues we came up against ie/parking trouble on arrival because of event being on, no lunch option because of event (too long to wait) and swimming pool busy so having to wait with 4 yr old. The staff coped well with these problems and either sorted it or apologised if it couldn’t be sorted. I’d suggest a wrist band system in busy periods in the pool and having a time limit as some people stayed in a long time and little children who are excited to stay st this hotel BECAUSE of the pool find it hard to wait and possibly then have a very short time in there because of the adult hour. I do appreciate though that there are only a certain number let in the pool at any one time.

AccorHotels certified review
Tracy W. Couples - 15/04/2018
« Very comfortable. Brilliant staff. »

By far one of the best hotels I have stayed in. Comfiest bed ever. Cosy room. Very helpful and friendly staff. Lovely food.

AccorHotels certified review
Emma Families - 14/04/2018
« Average, nice restaurant »

We had booked a superior twin room. We had to ask for the beds to be split 3 times as we were given a double.

AccorHotels certified review
E.l. Families - 14/04/2018
« Brilliant stay! »

The room was large and spotless and the staff were imcredibly helpful. I've already recommended this to several friends.

AccorHotels certified review
Liz Families - 14/04/2018
« Comfortable stay in friendly hotel »

Friendly and helpful check-in. Pleasant room. Amiable staff.

AccorHotels certified review
Marianne S. Families - 14/04/2018
« Mrs »

Hotel exceeded my expectations in terms of value, location and facilities.

AccorHotels certified review
Anonymous Families - 14/04/2018
« I made a complaint which was not acknowledged. »

While my son was in the shower the extractor fan came away and landed on his foot injuring him. It also frightened him to go to the shower. I told reception who said sorry and that was it! The room was cleaned after requesting it 3 times and though the towels were changed they were dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kam J., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry to hear your stay was not to your expectations. Please give me some time to investigate your complaint and I will respond to you shortly. I do hope your son is okay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kai Ikulayo General Manager

AccorHotels certified review
Heather M. O. Couples - 14/04/2018
« First stay in York »

Service from the staff were exceptional they were polite and willing to help at all times. They were a few occasions when communication was difficult due language barrier staff not understanding out request example when we came back from an evening out and ask for a gin and tonic and wasn’t understood.

AccorHotels certified review
Beth Families - 14/04/2018
« Dr »

Clean and comfortable, good breakfast near to local restaurants and attractions and a nice pool on site. Count fault this hotel at all. We will definitely stay again next time we visit York

AccorHotels certified review
Rogerio Families - 14/04/2018
« Ok but could be better »

Room was available only at about 4-5pm Room was not fully set up for the sofa bed (we had to open it and request extra blanket/sheet

AccorHotels certified review
J B. Families - 14/04/2018
« Family friendly, great accommodation, great location, great value. »

First clsss

AccorHotels certified review
Sb Families - 14/04/2018
« Nice stay but missing something »

The staff were very friendly and helpful but at times there seemed a lack of leadership. This was most apparent in the bar area at night. The staff were all business but forgot to say someone would attend to me in a moment for example. I had to ask if anyone was actually serving. When food was served I asked twice for salt etc... It felt like we had to demand attention for basic things at times which is unusual in a nice hotel. There was a disgusting smell from the bathroom drain also

AccorHotels certified review
Teresa B. Business - 13/04/2018
« Mre »

Very disappointed with the pool. Water cloudy, changing rooms dirty, dirty towels everywhere.

AccorHotels certified review
Dave Families - 13/04/2018
« Excellent family stay »

Really enjoyed the stay. Room was lovely, breakfast was fab and staff were excellent. Swimming pool was ful when we wanted to use it but that was the only negative.

AccorHotels certified review
Anonymous Families - 13/04/2018
« Great location »

Lovely hotel, parking was expensive though and we had noisy corridor lots of noise past midnight which disturbed my boys

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