Hotel - Novotel York Centre
Novotel Hotel Novotel Hotel

Novotel York Centre Hotel

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4.0/5 2,510 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 88.00 GBP Non member rate
From 83.60 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Bike rack facilities

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 12:00
    • Opening hours : Week-end 12:00 - 12:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children.Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

  • 124 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WiFi in your room
    • Manual temperature control
    • Web TV
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,061 reviews

Our guest reviews for Novotel York Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,510 reviews
AccorHotels certified review
Christine W. Couples - 15/11/2017
« brilliant !!! »

We have stopped here afew times,and this time even bettered the ones before. The staff were very pleasant and professional.

AccorHotels certified review
Pam S. Families - 15/11/2017
« Mrs Pamela S. »

All staff pleasant -room clean -bed comfortable -breakfast had good choices and Lady on breakfast (not the blond lady) was so pleasant.

AccorHotels certified review
Kerry Families - 15/11/2017
« Family & Dog Friendly Treat »

Staff were welcoming and the rooms were very well equipped for family and dog comfort

AccorHotels certified review
Wendy Families - 15/11/2017
« Great location, food & staff tried hard to please »

Close to town, nice pool, good staff. My one criticism is that the room was rather dated and tired and had a smell from drains when sink tap was running. But reasonable value for money, breakfast was good too.

AccorHotels certified review
Susan B. Families - 15/11/2017
« Excellent relaxing and enjoyable »

Very good

AccorHotels certified review
Mrs P. D. Friends - 14/11/2017
« Mrs P D. »

I complained on last visit , however this my recent stay was very good . Much improved

AccorHotels certified review
S L. Business - 14/11/2017
« Friendly Staff »

I arrived to the hotel early, and my room was ready so I could go straight up and leave my bags in the room. It was a large works party and we arrived back at 3.30 am ish and the night staff were very hospitapal. Once I finally got up to my room the key would not work, Reception re did the key and then came up to the room to make sure it was working. Overall a very pleasant stay

AccorHotels certified review
Mr D. C. Couples - 13/11/2017
« Mr D C. »

Was ok thanks

AccorHotels certified review
Sue C. Couples - 13/11/2017
« Great value for money »

Swift online check-in allowed us to get a flying start. Our standard room was very spacious with a comfortable bed and plenty of pillows. We had tea and coffee making facilities, which were fine but hope in future Novotel roll out Nespresso machines to all rooms, not just more expensive rooms.

TripAdvisor review
Family - 13/11/2017
« Friendly staff and great location »

Very friendly staff. Great location for Barbican centre and town. Great breakfast and service. Would definitely return when visiting the area. Our room was overlooking the river and was very quiet ensuring a good night's sleep.

TripAdvisor review
Couples - 13/11/2017
« Handy for riverside walks and city centre »

Usual high standard of comfort and cleanliness of Novotel hotels. We were given an early check in at 12.30, as we arrived early and went to reception to book the car park. I had sole use of their lovely swimming pool after breakfast the next morning. The only downside is there are no toilet facilities in the poolside or changing area. The nearest one being through reception and past the lifts. No charge for swimming but the car park costs £12 per day.

AccorHotels certified review
Nick Families - 12/11/2017
« Not as good as last time »

The room is great. The breakfast is excellent and constantly refreshed so very good service. Why can't you get your lifts to work? Last time we were with you the left lift failed and was unrepaired 3 days later when we left, this time the same lift was out of service on arrival and still on departure. Novotel must be able to get a decent maintenance contract. Room cleaning service was very late, on one day we had to ask for the room to be serviced at 3pm as we wanted to relax for a bit in the room. On the day of arrival we went for dinner at 7pm (6 of us) and nobody was around, we had to wait for almost 15 minutes before the restaurant woke up. Then it was good, food good and service good as well, just wierd that nobody was around to start with, presumably doing other things, maybe room service or whatever.

AccorHotels certified review
Anonymous Friends - 12/11/2017
« Caz »

My experience was very nice at the hotel. Staff very welcoming and very helpful. Breakfast was nice. The only thing was I rang down to reception to ask for a bath mat but unfortunately it did not turn up. That is why I scored it 8. I would stay again. Rooms and hotel were clean.

AccorHotels certified review
Caltonview Friends - 12/11/2017
« Comfortable stay in York Novotel hotel »

Three nights bed and breakfast. Comfortable room with satisfactory facilities. Good standard of buffet breakfast. Staff courteous and helpful. One of the hotel lifts was out of service making travel between floors a bit slower than preferred.

TripAdvisor review
Couples - 11/11/2017
« Great stay »

Great location with a short, scenic walk along the river into the centre. The staff worked hard to make our stay perfect. It was my partner's birthday and we were shown to a lovely, modern refurbished room to find a birthday card signed by all of the staff, wine and chocolates. We thoroughly enjoyed York, which is a lovely place with lots to do. A special thanks to the hotel manager, Kai, who made us feel very welcome - he couldn't have done any more. Our thanks to all of the staff at this hotel. We will definitely return

AccorHotels certified review
John D. Couples - 10/11/2017
« Good service as usual »

Staff were top class again nerver any problems staying here thankyou

AccorHotels certified review
A A. Families - 09/11/2017
« Everything great except for the food poisoning! »

We travelled up from North Wales with my twin toddlers to stay a couple of nights at your hotel so that we could have family time over the bonfire weekend. Everyone was very accommodating, reception, service at the restaurant and bar which made it easier with the boys. However, a couple of hours after breakfast on Saturday I felt very ill and had to come back to the hotel from our day out as I had severe vomiting. I stayed in the room for the remainder of the day with my family with me majority of the time as it was impossible for my husband to take two running toddlers around york on his own as we had brought two single buggies with us. The boys had to have their tea in the room due to this and the hotel was very accommodating in heating their food and at that time my husband explained at reception that I had suspected food poisoning. Due to this I could not take them to their first firework event which I had prebooked tickets for as it was the closest soundless display to Wales (3 hours away) and was completely heartbroken that they were missing out but I was to ill to leave the room. When I woke up the following morning I felt absolutely fine just weak after all the vomiting! I mentioned to reception again about my misfortune and to the manager which was at breakfast. By this time I could actually start discussing what I had eaten the previous day as it made me heave prior to this. My husband identified that the only item that I had different to eat to everyone else the previous morning was a fried egg. I explained this to the manager and she explained their are numerous amounts of eggs that get cooked every day at the hotel but as she said I “ you might have been unlucky and had a dodgy egg” . At the time I wasn’t going to argue with her as I wanted to just leave the breakfast area as the smell of food wasn’t making me feel great. Also, I did consider that their might be a bug circulating so wasn’t really convinced it was food poisoning and expected my sons or husband to fall ill after due to them having spent the entire day with me in the room vomiting. We are now how since a week and although I feel drained due to still not being able to eat properly I am not vomiting thankfully! However, since this nightmare of a family break no one in my family or surrounding me has become ill which I find very strange if this was a bug! Normally I would not comment on a stay and would just grade on trip advisor as a good stay etc. However this time I strongly feel that I need to state that even though I did not make a fuss myself and my husband telling memebers of staff as well as the manager should have been recorded and not fobbed off and ignored. It has taken us until now to go away with our boys for a short break due to it being so difficult with having two of the same age, but being confined to a room due to me having food poisoning has definitely put me off from going away again with them! I am very sorry for the long winded message but I just feel very disappointed that it wasn’t taken seriously and I am so so glad that it was me that ate that dodgy egg and not one of my children!

TripAdvisor review
Family - 09/11/2017
« Trip to York »

Our trip to the Novotel in York was great. The executive room was superb with plenty of room for the 2 of us and our daughter. The chocolates in the room are a nice touch. All the staff were great, nothing was too much trouble.

AccorHotels certified review
Karenh Couples - 08/11/2017
« Second visit as good as the first »

Lovely room, great position to walk into the city and visit the sites. Staff very helpful and we thoroughly enjoyed the breakfasts. Parking on-site very useful and easy to use.

AccorHotels certified review
York V. J. Couples - 07/11/2017
« Reception area good but standards in the rooms is not as good as it used to be. »

The bed linen was not as good as it used to be and the sheets did not look crisp and clean they looked yellowed not white. The carpet in our room was stained and heavily used. Staff on reception were very good and helpful. I changed rooms with ease handled very well by the reception team. Check in and out were quick and easy. We paid £150 for our one night stay and did not feel his offered value for money. We are regular visitors to York and have stayed at many other hotels so feel we can offer a meaningful comparison. We have stayed at the Novotel many times but were disappointed this time.

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