Hotel - Novotel York Centre
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Novotel York Centre Hotel

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4.0/5 2,565 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 12:00
    • Opening hours : Week-end 12:00 - 12:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children.Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

  • 124 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WiFi in your room
    • Manual temperature control
    • Web TV
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,234 reviews

Our guest reviews for Novotel York Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,565 reviews
AccorHotels certified review
Lorna Families - 12/01/2018
« Lovely hotel in York »

Great hotel great service lovely restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorna W., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
S K. N. Families - 12/01/2018
« Nice reception and staff »

Nice hotel, situated a short walk from York Centre, Shambles and Minster. Unfortunately there were building works happening in the hotel so during working hours, there was thumping and banging going on; we were made aware after checking in, additionally the noise did extend past the normal 17:00hrs. This is to modernise the hotel. Staff were always smiling and helpful. Pool area is nice, but no bathrooms? Overall good stay and would return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scotty C., Thank you for taking the time to share your feedback. The hotel is going under a refurbishment of the bedrooms to improve the hotel and give all our guests a better stay, we are trying to keep the noise to a minimum.We hope to welcome you back to our hotel very soon so you can see what improvements we have made. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
York T. Business - 10/01/2018
« Excellent service, friendly and helpful staff »

Very central easy to get to, excellent food and service second to none.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxine We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

TripAdvisor review
Family - 10/01/2018
« Clean, well appointed and comfortable »

We enjoyed our two night stay. We were welcomed warmly by Jessica; our dog was also pampered and made to feel special. Food good, room clean and well appointed and final bill as expected. The only negative was the limited headroom in the shower (I am 6’2”) but many others who are taller would struggle. Overall, very good!

AccorHotels certified review
Michele Families - 09/01/2018

Kind and generous staff. Very helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele T., Thank you for taking the time to share your feedback. I am very disapointed to hear the room smelt of smoke as the whole hotel is non smoking, i am pleased to read my colleagues did compensate you with complimentary breakfast, but will also check as to why there were items missing.We hope to welcome you back to our hotel very soon! Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Christine Friends - 09/01/2018
« Teeny »

Very enjoyable stay in York,as always. Friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Paul C. Couples - 09/01/2018
« great short stay »

very pleasant helpful staff, nice room and meal in resturant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul c., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Joanna W. Business - 08/01/2018
« Great hotel »

Excellent. Quiet, spacious room. Comfortable bed. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna W., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Siddharth Families - 08/01/2018

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siddharth M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
S R. Families - 08/01/2018
« Lovely Central location family hotel. »

Lovely welcoming hotel. Nice clean rooms. Lovely spacious reception area with entertainment for the children. The hotel has managed to keep the children's areas very interactive and calm so children are entertained but not loud and disruptive for guests without children. My two children loved being able to go into their own space while we could see them easily from the seating area. The pool is small but perfect for a few lengths or a little splash around with the kids. Breakfast is varied, well presented and has lots of choice. The staff will also make things at your request where possible, eg. poached eggs. Rooms are as quiet as you can expect from a hotel. As a light sleeper I did notice the lift and some other service noises but nothing from staff or other guests moving around the hotel. We used the hotel so we could walk into York with the children for shopping and sight seeing. You can walk on the riverside or stick to the roads and each route will only take about 15mins before you arrive at the first shop or attraction. Staff will provide a map to help you get around the city although we found it very easy without. All in all, just what we wanted and we would definitely stay again and recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacey R., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Phil Families - 08/01/2018
« Dirty and badly prepared »

When we booked we wrote that we'd like the children's beds made, but this wasn't done. When we complained , someone came in and extended the sofa but didn't make the bed- there was no duvet cover and no pillows put on the bed. Someone from reception came to make the beds properly once we'd highlighted it. Later on during the stay we noticed a horrible looking dead beetle in the bathroom which , along with the various hairs etc didn't suggest cleaning was particularly thorough.

AccorHotels certified review
Albert H. Couples - 07/01/2018
« Pleasant stay. »

Everyone was very helpful, the room was good, breakfast was excellent. Enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert H., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Lynn N. Families - 07/01/2018
« Disappointing. »

One night stay came with some issues! I noticed a smell immediately upon entering the room. It was from the toilet/shower room, the smell was intermittent! We were not in the room much until late evening, the air-con was set at the lowest 18degrees but appeared not to be functioning, the room was warm with no cool air even on the highest fan setting. The air-con also produced a high pitched whine. I found the bed hard and did not sleep well at all. Check in was excellent, however no one on the desk when leaving as I would have pointed out the above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn n., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with regards to the drain smell in the bathroom.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Anonymous Families - 07/01/2018
« The room was quite small with two kids beds shoved in there as well »

The stay was good enough but my parents (who had travellled with us) and had booked for breakfast as well did not have any record of it at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Chapman, Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After speaking with your dad during his stay and on the morning of departure it was clear that the travel agency with whom the reservation was made prior to arrival at our hotel had made the error of not including the breakfast to the package and was of no fault of the hotels. We hope we have the opportunity of having yourself and your family return to our hotel in the near future ,please contact the hotel directly should you wish to return and we can offer the best available rates. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Paul W. Families - 07/01/2018
« Room great kids loved pool and breakfast lovely »

Better than expected. Location brilliant as only a short walk to centre. Room slightly small as 4 if us but still more than fine. Pool was brilliant and kids loved it and the breakfast was lovely. Would definitely recommend and stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul w., Thank you for taking the time to share your feedback, i am glad to hear you and your family had a lovely stay with us. We hope to welcome you back to our hotel very soon! Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Stana Couples - 07/01/2018
« Not the best stay we’ve ever had »

After a 2 hour drive to get to the hotel check in was quick and efficient, on Unpacking we noticed some bits on the carpet under the luggage rack which looked like chocolate left from the previous occupants...as we made our way into town we told reception who said they would inform the cleaners. On returning to the room late afternoon the room still hadn’t been cleaned. As we went out in the evening we informed reception who said again that they would inform the cleaners. On returning to the room at the end of the night it still hadn’t been cleaned. We slept in the room and informed reception again in the morning and the room was cleaned. We also had toiletries on day 2 and none on day 1 which kind of told us the room hadn’t been cleaned on our arrival

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee S., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence by speaking to the staff member on duty in housekeeping over your stay and ensure they get the re training for the bedrooms they should have. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Brian L. C. Couples - 07/01/2018
« This hotel 'ticks all the boxes'. »

Never had my wife and I stayed at a hotel where EVERYTHING had been satisfactory, but from our arrival at Reception at the Novotel, York to our departure, we could not have asked for a better experience. The accommodation was excellent, the food was superb, and we have never before met such helpful, knowledgeable, and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian C., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Anonymous Families - 07/01/2018
« Enjoyable stay, hotel just a little tired at the edges »

Stay was enjoyable, just a couple of things which could have been better. Swimming pool was nice but had to wait a couple of time to be let in, a self access or code system would be good, as would a toilet in the pool area. Our shower screen leaked making for a rather wet / slippy bathroom floor. The games area was good, although the wii wasn't working properly (flat batteries in the controllers maybe).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen W., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Anonymous Families - 07/01/2018
« Overall good »

Location excellent, staff friendly and hard working, room dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

AccorHotels certified review
Iain M. Families - 06/01/2018
« A little underwhelmed. »

Toilet dirty on arrival. Had to change rooms due to window seal coming loose in high winds. Swimming pool was regularly used by a local club restricting access for paying hotel guests which was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain M., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

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