Hotel - Novotel York Centre
Novotel Hotel Novotel Hotel

Novotel York Centre Hotel

4.0/5 2,893 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 12  GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 12:00
    • Opening hours : Week-end 12:00 - 12:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children.Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

  • 124 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • WIFI in your room
    • Manual temperature control
    • Web TV
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,547 reviews

Our guest reviews for Novotel York Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,893 reviews
Couples - 20/03/2019 TripAdvisor review
« Not happy »

Booked for a special weekend in York Warned a week before this via email that the hotel had a conference on But as we had pre booked with no cancellation we’re not told we could ask for a move .or we would have . We were told that the lobby could be busy .but on the Saturday night when at 3 am phoned down to complain about the noise we where told it was winding up ... 4 am the noise finally stopped . Next day the reception did understand our anoyance and said that the event had meant to finish at midnight

Family - 20/03/2019 TripAdvisor review
« A Nice Hotel »

Good location not too far from the town centre. A good base for visiting York . Excellent staff,friendly and welcoming . The downside was picking the weekend of the Lib Dem conference, but, really if that's all to complain about then not too bad.

Pete Business - 14/03/2019 AccorHotels certified review
« Quick service »

Quick check in and out. Shame I had to pay for parking but that is York Council Issue really.

Anonymous Business - 14/03/2019 AccorHotels certified review
« Comfortable but room was not very soundproof »

The Novotel york is a comfortable, pleasant and well situated hotel. The staff were always friendly and helpful and I enjoyed my stay. However my room was one with a connecting door and I was twice disturbed by loud guests in the room next to mine. I know you can’t control guest behaviour but better soundproofing the doors should be looked at.

Dot G. Couples - 13/03/2019 AccorHotels certified review
« Nice hotel shame about the noise »

The hotel was very nice but the noise of workmen was very upseting

Andy Couples - 13/03/2019 AccorHotels certified review
« A Welcome break »

Friendly, pleasurable experience

Ken C. Families - 13/03/2019 AccorHotels certified review
« Staff and everyone couldn’t have been more helpful »

As above

Family - 13/03/2019 TripAdvisor review
« Reception Area »

While we had stayed in this hotel previously and everything was very good, this time however there was a refurbishment happening which we had not been informed about!!! This was a real shame as we could have stayed somewhere else.

Lisa C. Families - 12/03/2019 AccorHotels certified review
« Disappointing »

Arrived to discover the hotel was under renovation. Breakfast was terrible being sat in a makeshift conference room with put up tables with no table cloths on to hide the unsightly look of them and sitting next to a false wall hearing the staff next door washing the dishes and banging the cutlery into the containers.

A. K. Couples - 12/03/2019 AccorHotels certified review
« Mr Alan K. »

Staff were very friendly and helpful. The decor of the hotel was impressive and overall it was good value for the money. Could do with dressing gowns and slippers in the rooms though as there are only 2 changing cubicles in the whole swimming pool area which makes getting changed a challenge!

Laylaa Families - 12/03/2019 AccorHotels certified review
« Excellent Family friendly service »

Excellent services and facilities. Rooms were clean & child friendly. Location was brilliant for bus or walks to city centre, food, riverside or Vikings & museums. Hotel pool was great. PS4 needed 2nd control & more pool toys or games would be good. Staff were lovely.

Deborah A. Business - 12/03/2019 AccorHotels certified review

All good clean comfortable and friendly staff

Carol W. Couples - 12/03/2019 AccorHotels certified review
« Friendly, relaxed hotel and perfect for furry friends »

Very welcoming reception and despite a major refurbishment meaning the bar area was busier than usual the atmosphere was calm. As it was my husbands birthday a tray of chocolates had been left in the room and a lovely handwritten card. It's not just the fact that we can eat at the bar with our dog, ordering as late as 10pm, but the staff are really the stars of the hotel. Looking forward to our next stay in a few weeks :)

Anonymous Couples - 12/03/2019 AccorHotels certified review
« Good hotel, close to the Barbican Theatre »

Nice hotel, recently renovated. Had a meal in the restaurant which was lovely. Car parking is available but is chargeable. Only a short walk to town centre and the Barbican Theatre.

Ralph Couples - 12/03/2019 AccorHotels certified review
« Not all changes are improvements »

I asked for a high room I got one on the first floor. The wardrobe was an improvement, swapping a settee for one chair was not. The sink had a ceramic plug hole/stopper which did not keep water in the sink; how are you supposed to shave and what about all that waste (hot) water. The shower water went outside the shower door. The bed was hard as were the pillows. The room looked nicer due to the upgrade and the separate toilet will not be missed. There was no advance warning off the hotel having alterations i.e. restaurant area closed and people having to eat in the bar/lobby area, not good.

Simon S. Business - 12/03/2019 AccorHotels certified review
« Impressed »

I've stayed at Novotels on a few occasions and even reviewed them for the Mirror, so I know what to expect. Novotel York is a cut above the average. A warm welcome at reception, a spacious room with sofa and a separate wc all made good first impressions. There is a comfy lounge and bar area where you can relax and have a drink which was proving popular with guests. As I had time after work I tried out the pool which was a decent size. My only small quibble, was no toilet facilities in the pool area which means having to trail back into main reception. And there does appear to.be some building work going on adjacent to the pool area so you may feel somewhat under scrutiny. Overall tho this a great value Novotel, well located for the town centre and would definitely go back if only for the extremely comfy bed which made for a great nights sleep.

Simon D. Couples - 12/03/2019 AccorHotels certified review
« Complaint not replied to, double charged - disgusted »

I have sent a formal complaint now twice via your weblink, twice to your CEO and now via Resolver with no response what so ever. The stay itself was let down by the arrogant staff member double charging me for a pre-paid room, the fact that works in the building we actually dangerous, and when you want to complain there is no one to speak to.

Juhu Couples - 12/03/2019 AccorHotels certified review
« Very friendly and helpful staff »

extremely comfortable

David H. Couples - 12/03/2019 AccorHotels certified review
« david h. »

clean room and pleasant staff

Thanh D. N. Couples - 12/03/2019 AccorHotels certified review
« it's ok »

the room doesn't have bath tub as shown in the photo. The restaurant is rather badwith lilmited options and food quality is not as expected.

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