Novotel York Centre Hotel 4 stars

TripAdvisor rating 4.0/5 3,075 reviews
Novotel York Centre
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+ 24 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Indoor heated pool with natural light

  • Lavish hot breakfast buffet

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

  • Lobby video games for kids big and small

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • PorterPaying
Leisure and activities
  • Indoor heated pool
  • Babysitting on request
  • Boat excursions (Nearby)
  • Bike rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel York Centre

Fishergate
YO10 4FD
york
united kingdom

Tel: +441133969004

Fax: (+44)1904/610925

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 50km / 31.25 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93.33km / 58 miles

  • By boat

    HULL At 60km / 37.5 miles

  • By boat

    NEWCASTLE At 140.81km / 87.5 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1.61km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1.61km / 1 miles

  • By car

    A19 At 0.1km / 0.06 miles

  • By car

    A64 At 3.22km / 2 miles

  • By car

    AIM/A19 At 20km / 12.5 miles

  • By train

    LEEDS At 32.18km / 20 miles

  • By train

    YORK STATION At 1.61km / 1 miles

GPS :53.952728, -1.077586

Our accommodations

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Superior room with 1 queen size bed and a sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior room with 1 queen size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Family Room with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior room with 2 single beds and 1 sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Executive room with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Executive with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3

Junior Suite with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: 4

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 200

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,522 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,075 reviews

Very impressed

TripAdvisor rating 4.0/5

krisfire Family - 09/10/2019 TripAdvisor review

I was extremely impressed at how well this location caters to children and yet remains a hotel that appeals to adults (with or without their kids in tow)! The children's menu was incredibly good value and the little gifts (animal keychain and panda sleepmask) were pleasant and much appreciated surprises. I also want to say that the staff here were, from check in to check out, exemplary. They were attentive, friendly and professional. I had the misfortune of having to see them at work in a less than typical situation when I needed the urgent attention of their first aid trained members of staff - or, rather, my three year old son needed them when he seriously injured his finger after hiding in the cupboard from Mummy, who shut the door and trapped his finger in the metal hinge! It was not a pleasant (or quiet!) situation as it unfolded in the lobby area when I ran down for help, but the staff who saw to us acted rapidly, calmly and professionally. They kept my son and I informed of their actions and medical assessment, kept an eye on my 5 year old and arranged our transport to and from A&E. It gave me a great deal of confidence and relief during a difficult time. It was genuinely impressive to see them fulfilling a role so brilliantly when they are probably not often called upon to do so in the usual course of their jobs. They were definitely well-prepared and well-trained. They have this mother's gratitude!

Thank you for your fantastic feedback, I am very glad to hear that you and your children enjoyed your stay. I was the member of the team, that performed the First-aid, and am glad to hear that your son is okay, and that I was able to help in a stressful time. Your son was extremely brave, yourself also! It was a pleasure to meet yourself and your children, though a shame it was not under better circumstances. If you are ever in York again, please let us know, as we would love to welcome you back, Kind Regards, Hannah Levett - Qualified Finger Holder :)

Staff were amazing, service outstanding.

Customer review rating 4.3/5

Alan Couples - 07/10/2019 AccorHotels review

It was exceptional a lovely hotel with lovely staff so accomodating

Dear ALAN, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the reception, bar and breakfast teams; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Excellent position and great staff

Customer review rating 4.3/5

Joan Friends - 07/10/2019 AccorHotels review

Comfortable and interesting with good facilities

Dear JOAN, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the reception, bar and breakfast teams; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Not all changes are for the better

Customer review rating 4.3/5

David B. Couples - 07/10/2019 AccorHotels review

As regular stayers, we have noticed the changes in recent times. The room was as expected, but the reception and dining experiences have dropped.

A pleasant stay with useful facilities

Customer review rating 4.3/5

Anonymous Couples - 06/10/2019 AccorHotels review

Convenient place to stay, useful to have extended hours of the bar and restaurant, comfortable clean room. We would use this sort of hotel again in a city but probably not in a more rural or coastal setting

Dear IAN, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the reception, bar and breakfast teams; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Lovely stay at York

Customer review rating 4.3/5

Ros B. Couples - 06/10/2019 AccorHotels review

Nice to see newly refurbished bar and restaurant area. We had one night's stay in well equipped double family room. Great breakfast, good service from staff. Good value for money

Dear ROSALIND, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the reception, bar and breakfast teams; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Very friendly staff

Customer review rating 4.3/5

Saad1ab Families - 06/10/2019 AccorHotels review

Very pleasant experience. Nice family friendly facilities. Nice to see veg sausages at breakfast.

Dear SAADIA, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the reception, bar and breakfast teams; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Nothing was too much trouble

Customer review rating 4.3/5

Anonymous Families - 05/10/2019 AccorHotels review

We had a great stay at Novotel York. The room was spacious with comfortable beds. Pool was nice and everywhere was very clean. Hotel is very conveniently located close to the centre of York. Staff were fantastic and when we called room service to enquire if they had any headache pills they didn’t but went out in the pouring rain to buy some from a nearby shop for us. We were very pleasantly surprised that there was no charge for this when we paid our bill and checked out. Will definitely stay here again in the future.

Great location

TripAdvisor rating 4.0/5

TravelBugSouthWales Family - 04/10/2019 TripAdvisor review

Recently re-vamped and looking good- rooms now have a 50inch TV and comfortable beds. food was reasonable but bar prices high even for a hotel (£18 for two glasses of wine). Good location just outside the city walls so just a couple of minutes walk to anywhere in the city.

Great Anniversary stay

Customer review rating 4.3/5

Chris Couples - 03/10/2019 AccorHotels review

Staff were extremely helpful from reception to maintenance to restaurant and bar staff.

Dear CHRIS, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the reception, maintenance, bar and breakfast teams; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

York Novotel

Customer review rating 4.3/5

Simon Business - 02/10/2019 AccorHotels review

Use the Novotel in York while on business trip. Recent improvement within the hotel are to a high standard. Rooms are always nice. Some rooms have a nespresso coffee machine which is always nice having a coffee in the room.

Dear SIMON, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the Novotel team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Helpful staff

Customer review rating 4.3/5

John M. Families - 01/10/2019 AccorHotels review

Very relaxed & family oriented

Dear JOHN, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the Novotel team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Comfortable stay

Customer review rating 4.3/5

N V. Families - 30/09/2019 AccorHotels review

Overnight comfortable stay. Friendly staff. Good breakfast.

Dear NICOLA, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the breakfast team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Mrs

Customer review rating 4.3/5

Carol W. Couples - 30/09/2019 AccorHotels review

Overall lovely ambiance with new decor. Staff very friendly. Breakfast very disappointing. Both our meals were luke warm. For 20 mins there was only one dried fried egg, and nothing replenished. Containers not keeping warm enough or need to be replenished more frequently. Very disappointing as always in past have enjoyed your breakfast service.

Miss

Customer review rating 4.3/5

Anonymous Solo - 30/09/2019 AccorHotels review

Excellent service, lovely accommodation, clean and aesthetically pleasing

Dear ELOISE, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Security Issues

TripAdvisor rating 4.0/5

linda t Couples - 30/09/2019 TripAdvisor review

First impressions were good, nice modern hotel. We had our first meal in the dining room at 9pm. Had to complain about the noise as it was like dining in a canteen with the staff all clattering around and getting ready for the next morning. Dinner is served until 10pm so wasn't unreasonable to try to enjoy a quiet meal at that time. Few housekeeping issues, had to ask for things that hadn't been replaced. The big issue for us was coming back to our room at 9pm to find out door wide open and no one around. Called down to reception who came up to investigate and told us that the maid was still doing the room, at 9pm??. She wasn't around when we came back and we entered our room unchallenged. Very worrying but as we were tired and needed to get to bed we let it go. Checked out next morning to an overcharged restaurant bill and staff that look as if they couldn't care less. Didn't even ask if we had enjoyed the stay. Overall a nice hotel, some staff were fab but after the security issues we won't be back

Thank you for your feedback linda t, I am very sorry to hear you found your door open on returning to your room. This is certainly not acceptable and is not a usual practice. We are investigating this and will address your concerns. Our duty managers carry out floor walks regularly to ensure that all things are secure. We have also responded to your message to our customer care. Thanks again for bringing this to our attention. Kind regards, Kai

Was ok

Customer review rating 4.3/5

Toni L. Solo - 29/09/2019 AccorHotels review

Going into reception was unsettling no difinitive reception area more like a counter of a cafe. The receptionist didn't take time to check my booking before asking for holding card when payment had already been made in full and card registered. The room I was in was an adjoining room had extremely thin walls and unfortunately heard the couples intimacy. There was no area to be able to sit do my hair and use the hair dryer I had to stand by the mirror on the wall opposite the wardrobe and stand to do my hair whilst hair stuff on the floor. Not a comfortable situation for a four star establishment. Breakfast however was lovely and the variety was great. Being able to get up later to go down for breakfast later was relaxing.

Mrs

Customer review rating 4.3/5

Karen G. Couples - 29/09/2019 AccorHotels review

Good location.We chose this hotel because it boasts about a good pool.The first thing you see on the booking site is a pool.When we went to use it on the Sunday morning it was closed for maintenance.Was told it would be open after 10.We packed and was ready to leave and thought we would try again but it still was closed.So unfortunately the reason we picked the hotel we could not use.

Great for a convenient and comfortable one night stop

Customer review rating 4.3/5

Richard Couples - 28/09/2019 AccorHotels review

We found our stay very relaxing and were grateful to use the excellent swimming pool at the end of a tiring day. The room size and standard were really good and we particularly enjoyed the outlook from the restaurant while we enjoyed an excellent choice for breakfast.

Dear RICHARD, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the Novotel team; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Enjoyable stay

Customer review rating 4.3/5

Lucia B. Families - 28/09/2019 AccorHotels review

Check in was a bit slow, staff didn't really know what they were doing, room was nice and clean, very spacious. Bar area lovely. Overall a pleasant stay and would stay here again.

Dear LUCIA, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with the reception, house-keeping and bar teams; your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience on Trip Advisor at https://tinyurl.com/y2u3jnm2 Thank you again for sharing your experience, and for staying with us; we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca
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