Novotel York Centre Hotel 4 stars

TripAdvisor rating 4.0/5 3,004 reviews
Novotel York Centre
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+ 24 Services
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Room 1

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Children's age
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Hotel extras

  • Indoor heated pool with natural light

  • Lavish hot breakfast buffet

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

  • Lobby video games for kids big and small

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Indoor heated pool
  • Babysitting on request
  • Boat excursions (Nearby)
  • Bike rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel York Centre

Fishergate
YO10 4FD
york
united kingdom

Tel: +441133969004

Fax: (+44)1904/610925

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 50km / 31.25 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93.33km / 58 miles

  • By boat

    HULL At 60km / 37.5 miles

  • By boat

    NEWCASTLE At 140.81km / 87.5 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1.61km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1.61km / 1 miles

  • By car

    A19 At 0.1km / 0.06 miles

  • By car

    A64 At 3.22km / 2 miles

  • By car

    AIM/A19 At 20km / 12.5 miles

  • By train

    LEEDS At 32.18km / 20 miles

  • By train

    YORK STATION At 1.61km / 1 miles

GPS :53.952728, -1.077586

Our accommodations

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Superior room with 1 queen size bed and a sofa

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with 1 queen size bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with 2 single beds and 1 sofa

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with 1 queen size bed and 1 single sofa

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Executive with 1 queen size bed and 1 single sofa

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Suite with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 200 m²

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,183 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,004 reviews

Excellent

Customer review rating 4.3/5

Anonymous Couples - 15/07/2019 AccorHotels certified review

The hotel was very clean and the decor was tasteful & unique. Lovely friendly young girl on reception.

Fantastic time

Customer review rating 4.3/5

Izabela Couples - 14/07/2019 AccorHotels certified review

Everything was great just the water pressure in the shower wasn’t quite strong enough but that might be a personal preference. Thank you for a great time!

Staff were amazing.

Customer review rating 4.3/5

Jan R. Solo - 13/07/2019 AccorHotels certified review

The staff were great very helpful and attentive.

Appreciated the up-grade.

Customer review rating 4.3/5

Anonymous Couples - 13/07/2019 AccorHotels certified review

It was a lovely surprise to be up-graded and appreciated. Although quite noisy in the new wing as footfall in the corridor above us, was noticeably louder than in the older part of the hotel. Also not so keen of the refurb in the entrance of the hotel, though I appreciate it is not finished.

Very good stay

Customer review rating 4.3/5

Jesse A. Families - 13/07/2019 AccorHotels certified review

Quick check in, clean room, kid liked the swimming pool.

Dirty Linens, unclean room - poor service overall

Customer review rating 4.3/5

Sahina S. Business - 12/07/2019 AccorHotels certified review

The linen was dirty both days I stayed there. The second day it wasn’t even changed I reckon and the same sheets were used (which were already dirty). The bed sheet was too small for the bed and half my feet had no sheet because it couldn’t be fitted as it was too small. My card payment was processed incorrectly three times and I was made to call the bank considering the declined payment. The bank explained they were processing the payment incorrectly and even when I explained it to the customer representative of the hotel how to get it sorted it was of no use. I had to make a bank transfer and no one still sent me my business invoice that I requested 5 times from 5 different people. The people at reception seemed in rush while checking me out and no one stopped to understand what my request was around the invoice. I was just asked to leave the details and then over the phone someone explained I would be sent an invoice with details on system so I had to go through the story again as to how the details on system were incorrect and I left correct details with someone at the reception. Painful experience overall.

very good service especially considering the alterations in progress

Customer review rating 4.3/5

Geoff T. Couples - 12/07/2019 AccorHotels certified review

as above

Not Good

Customer review rating 4.3/5

Stewart D. Couples - 12/07/2019 AccorHotels certified review

The room was not ready at 1400hrs as stated in the confirmation email. Offered an upgrade to an Exec room at £15 extra which I declined. Waited in Reception until after 1500hrs with refurbishment drilling noise etc. Rang and complained to customer services. Room ready at 1510hrs and received an apology and free parking and 2 complimentary drinks. I informed Reception that they should have offered a free upgrade at 1400hrs which was acheaper option and would have saved me and my wife waiting for over an hour.

Pity about the continuing refurbishment

Customer review rating 4.3/5

P. Friends - 11/07/2019 AccorHotels certified review

OK, room cleaning was poor. On 2 days the room was not serviced.

Poor

Customer review rating 4.3/5

Howard.b. Couples - 11/07/2019 AccorHotels certified review

Works ongoing in reception, just a laptop that kept failing at reception, food came out cold, room cleaned on second day but no toilet rolls or milk left in room, also towels not replaced just picked up off the floor. Staff did the best there could under the circumstances

Mrs

Customer review rating 4.3/5

Christine J. Couples - 11/07/2019 AccorHotels certified review

Overall very good. Restaurant, bar and reception staff very good. But very disappointed with the room servicing. We had left our towels on the floor for changing. We found that they had been put back on the rail damp and dirty, this we know as I had used the iron and on checking it it had left dirty marks on the towel. We would usually reuse towel but they were thin and worn, not really fit for purpose. Also toiletries were not replaced and the tissue box contained only one tissues. We did report these things on checking out. Also we paid for our parking but was told that there is no monortoring of vehicles for payment.

Staff lack of enthusiasm

Customer review rating 4.3/5

Private Solo - 10/07/2019 AccorHotels certified review

Ordered drink from the bar when somebody finally came she didn't have wot I ordered and couldn't be bothered going to the fridge to get lemon for my gin and tonic I to ask Reception staff looked like students didn't look very professional

Mrs

Customer review rating 4.3/5

Rather N. S. Families - 10/07/2019 AccorHotels certified review

I asked in booking for two adjoining room, which is what I got.However I asked for a shower as one of us was older, but we ended up with a bath. One of us had forgotten to bring a toothbrush, and we were kindly given a complimentary one .It was an enjoyable stay.

On the whole OK, will hopefully improve when refurbishment complete

Customer review rating 4.3/5

Carol W. Couples - 10/07/2019 AccorHotels certified review

Prior to arrival Addison was extremely helpful with my booking arrangements. On arrival at reception at 12.30 I was surprised to be told I could not check in until 3pm and that perhaps I would like to go into York and come back a bit later; I have always been able to check in that early but obviously do not expect the room to be ready.One of the square pillows had a nasty stain so I swopped it for a clean one from the wardrobe; on the morning of check-out I noticed a blood splash on the bathroom wall underneath the toilet roll; this is pretty unacceptable. I have a photo of this if you would like to see it. The staff, as always, were polite and helpful but the hotel could do with more of them. A gentleman waited at reception for over 10 minutes when the night reception had gone upstairs with an issue and at breakfast the two poor girls were unable to keep up with demand resulting in no knives, clean mugs or white bread available.They were working non stop but it really needs more staff on duty. I still feel the hotel is value for money but really wish the general cleanliness was addressed; checking the actual pillow for stains, not just the covers and ensuring all stains removed from the bathroom.

Lacking attention to detail in some areas

Customer review rating 4.3/5

Susan D. Couples - 10/07/2019 AccorHotels certified review

Poor room make up Bed not made.. tea/coffee/milk/cups not replaced Perfectly good toiletries taken away and replaced. No complimentary water Shower blocked. Tray overflow Breakfast disappointing. Many items not full. Cold. Generally disorganised on first morning More efficient staff on the Monday. Expected a much higher standard from this hotel. Issues reported. And a lot of sorrys! Nothing else offered. Had to make our bed. Fetch my own tea and milk etc. No ideal.

Good experience despite ongoing building work

Customer review rating 4.3/5

John Families - 09/07/2019 AccorHotels certified review

Room was fine and breakfast was good, Bar prices were expensive, though.

Ok stay, music from a function or bar the first night kept us up all night

Customer review rating 4.3/5

Nancy L. Families - 09/07/2019 AccorHotels certified review

First night ok, got stuck in s lift and staff were less than helpful, their comment was “thanks for your feedback”. Music from a function or bar coupled with a screaming child running up and down the hallway all night. Kept us up all night. Second night was better. Pancake machine broke on during breakfast so we were disappointed however staff at checkout were brilliant.

Busy hotel

Customer review rating 4.3/5

Laglasgow Couples - 08/07/2019 AccorHotels certified review

Arrived to a lot of building work going on in reception. Girl seemed a little stressed as computers were running slow also! Was booked in and went straight to our room dropped our bag & straight back out before the shops closed. On return went to make a coffee no expresso machine (we had booked an executive room) went back to reception same girl could not apoligise enough changed our room however to 3 further attempts to get the electronic key to work! Diningroom big and spacious served quickly bit sat an hr did not come back to clear our plates or with dessert menue. We ended up leaving the resturanta. Breakfast was noisey due again to the work in reception. A pot of tea was made for me on asking as only tea/coffee machinen, I prefer a pot. Quick breakfast & left for home.

beautiful reburbished room in a hotel in an excellent location

Customer review rating 4.3/5

Andrew M. Couples - 08/07/2019 AccorHotels certified review

The hotel is being refurbished, although it was only the lobby area that I noticed any disruption. Our room was beautiful.

First stay, but not the last !

Customer review rating 4.3/5

Aubrey Couples - 08/07/2019 AccorHotels certified review

Very enjoyable stay. Made to feel very welcome. The staff made it very special.

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