Hotel - Novotel Toronto Centre
Novotel Hotel Novotel Hotel

Novotel Toronto Centre Hotel

4.5/5 158 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Polish
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Outdoor sports
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 262 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 100 family rooms
  • 16 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Ice machine
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Web TV
    • Pay per view channel(s)
    • Radio in room
    • Direct dial telephone
    • WIFI in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Video games on TV in room
    • Free access with phone card
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,511 reviews

Our guest reviews for Novotel Toronto Centre

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 158 reviews
Dorothy C. Business - 09/11/2018 AccorHotels certified review

The experience was just fine. 1. As a wheelchair user, I find similar problems in other hotels as well. Standard heights should be 19 to 20 inches for toilets. A lower toilet can cause strained limbs. 2. A waiver for the handicapped assessible rooms should include that no more than five pounds of pressure to open doors should be applied. I had to get help just to open the very heavy door. 3. Heights to reach objects such as towels, hand soaps, etc. need to be modified so that short as well as tall individuals can use them. 4. Timers for automatic doors should be longer as they keep closing too soon for a wheelchair or anyone who is not fast enough to get through. 5. For a wheelchair assessible room, the bed heights are too high. The average height would best be 19 to 20 inches from the floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorothy C., Thank you very much for sharing your stay with us, and taking part in our guest satisfaction survey. While delighted you enjoyed your visit with us, I sincerely apologize for the obstacles faced in your suite. I do see that you stayed in room 323 which is q partially accessible room. We do have 2 ADOA accessible rooms which I would be very curious to see if they would be suited for your needs. Thank you again for sharing your experience, and should your travels bring you back to Toronto, kindly do let me know so I may arrange our ADOA accessible room. Sincerely, Andrew White Manager, Operations

Anonymous Families - 08/11/2018 AccorHotels certified review
« Great »

It was very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan C., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Phred Solo - 08/11/2018 AccorHotels certified review
« Great place to stay in Toronto »

A pleasant and convenient spot to stay in downtown Toronto; close to public transit and several sights, it is a bit quieter than some other spots downtown. Appreciate the proximity to St Lawrence Market, a great spot to wonder through.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fred S., Thank you sharing your feedback and completing our guest satisfaction survey. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Ryan Business - 08/11/2018 AccorHotels certified review

Great. we have been been coming as a group to this hotel for many years and plan on returning again next year. accommodations service and food are exactly what we are looking for

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan P., Thank you for sharing your stay with us and completing out guest satisfaction survey. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Andrew White Manager, Operations

Laura P. Business - 08/11/2018 AccorHotels certified review
« Great hotel wonderful staff »

Staff were friendly and were great with my daughter, very accommodating with the group of kids we had staying there. Had a great meal at the restaurant that seem a prodominantly adult orientated, but had no problem hosting a group of young people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura P., Thank you very much for sharing your stay and completing our guest satisfaction survey. We are delighted to read that you and your family had a great stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm Regards; Andrew White Manager, Operations

Pascale Business - 07/11/2018 AccorHotels certified review
« Very welcoming and friendly »

Nice hotel, nice welcoming from your staff and very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascale V., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Harper W. Business - 07/11/2018 AccorHotels certified review
« Very clean, beautiful hotel, great food. »

I attended a two-day conference at the hotel so picked this hotel merely for that reason. Was very pleasantly surprised by the beautiful facilities, fresh and tasty conference food and very clean rooms. Top quality facility in every way. Pleasant staff too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haper W., Thank you very much for sharing your stay, and taking part in our guest satisfaction survey. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm Regards Andrew White Manager, Operations

David E. Business - 07/11/2018 AccorHotels certified review
« Excellent, great gym and pool facilities »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear David E., Welcome back to AccorHotels, and thank you for sharing your stay via our guest satisfaction survey. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that our much valued Platinum LeClub members are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to your next visit. Warm Regards; Andrew White Manager, Operations

Joe B. Business - 07/11/2018 AccorHotels certified review
« Usually great, the last time problematic. »

It was a business trip. I arrived on Sunday October 28 and informed that desk that I would have another guest arriving Tuesday. The person arriving Tuesday - my fiancé - had stayed at the Novetel with me on several prior occasions and I gave her a copy of my itinerary with my reservation number. Upon her arrival on Tuesday with the document, she was informed by the desk that there was no record. So, they tried to reach me but I was occupied in business meetings. The next day the floor manager informed me that I did not leave her name, as if it was my mistake. If this is the hotel policy, why did the reservation desk rep not ask me about it when I clearly informed them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I sincerely apologize our team did not obtain the name of your guest, as this is a must to allow access to guest room for security of all our guests. I will certainly follow up with our front desk team. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Andrew White Manager, Operations

Rob S. Business - 07/11/2018 AccorHotels certified review
« Very good stay, great location and well trained staff »

Very enjoyable. Hotel location and amenities nearby are excellent. I found the staff to be well trained, enthusiastic and helpful. My room was a little bit dark and probably could use some better lighting, but otherwise very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S., Thank you for sharing your stay with us via our guest satisfaction survey.. It is always a pleasure to receive positive feedback and kind sentiments for our colleagues. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Roy Couples - 07/11/2018 AccorHotels certified review
« Very enjoyable and convenient location. We'll be back. »

Room was ready upon arrival and the staff got our check in done quickly. Room was clean and well taken care of. Staff was very friendly and helpful. We always like staying at the Novotel because of this and it's central location to so many entertainment sites and shopping. Along with flying in on Porter it makes a great downtown Toronto location experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy D., Thank you very much for sharing your stay with our guest satisfaction survey. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to your next visit. Warm Regards; Andrew White Manager, Operations

Anonymous Couples - 07/11/2018 AccorHotels certified review

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah H., Thank you very much for sharing your stay and the 5/5 rating. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm Regards; Andrew White Manager, Operations

Bridal Families - 07/11/2018 AccorHotels certified review
« Perfect »

Kind and helpful staff. Beautiful clean rooms and bed very comfortable. Price also very reasonable for downtown Toronto.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daliah B., Thank you very much for sharing your stay via our guest satisfaction survey. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm Regards; Andrew White Manager, Operations

Barry Business - 07/11/2018 AccorHotels certified review
« Great Service, beautiful rooms »

Rooms were large, beds comfy, limited channel selection for tv, very quiet, close to good restaurants and very accessible from Lakeshore / Gardiner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry P., Thank you very much for sharing your stay via our guest satisfaction survey. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm Regards; Andrew White Manager, Operations

Couples - 07/11/2018 TripAdvisor review
« Great hotel »

Room was very comfortable and efficient, while the ambience of the hotel (lobby and restaurant) was friendly but stylish. Ejoyed a dinner and breakfasts with excellent service. The location is excellent with access to the subway and entertainment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tourist13024872783; Thank you very much for your review of your stay with us and the 5/5 rating. We are truly appreciative and delighted you enjoyed your Novotel experience. Our newly 'refreshed" and updated look is certainly more vibrant than before. I will certainly share your sentiments with our food and beverage team, and our new Executive Chef, Michael Kirkwood, as I know they will be thrilled to hear they made such a memorable impression. Thank you once again, and we look forward to another opportunity to welcome you back again soon. Warm Regards; Andrew W Manager, Operations

Anonymous Business - 06/11/2018 AccorHotels certified review
« nice people working in hotel, cleanliness not perfect »

Enjoyed hotel very much first night arrived in room some coffee granules on area of coffee machine dust in areas of room Housekeeping very nice but the cleanliness is not perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keren E., Thank you very much for sharing your stay with us via our guest satisfaction survey. II am truly delighted that you enjoyed your visit with us, however sincerely do apologize your room was not as clean as expected or as we pride ourselves on. I have shared your observations with our Executive Housekeeping team to remedy and rectify. Thank you again for sharing your experience, and we hope to welcome you back again very soon. Sincerely, Andrew White Manager, Operations

Anonymous Business - 06/11/2018 AccorHotels certified review
« Love the new rooms and the front desk staff are awesome. »

I am very pleased with my experiences at the Novotel. I've started using the gym during my stays which is well equipped, clean and convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie K., Thank you very much for sharing your stay with us! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm Regards; Andrew White Manager, Operations

Jay L. Couples - 06/11/2018 AccorHotels certified review
« Nice stay, good location, friendly staff »

Very nice stay and modern rooms. Good location. Walking distance to the entertainment district (about 20 minute walk), and very close to St. Lawrence market. King sized bed was really comfortable, room was clean and had everything we needed. Lots of amenities. My only suggestions to improve the hotel would be to maybe add vending machines with snacks or a small store in the lobby, and please increase the hot tub timer so you don't need to get out and push it every 5 minutes if you want to stay in for a 15 to 20 minute soak. 5 minutes is really short and the button is on the wall a good 12 feet or so from the hot tub!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justine L., Thank you very much for sharing your stay with us via our guest satisfaction survey. I am thrilled you enjoyed your stay with us, but sincerely apologize we dod not meet all expectations, regarding room service. While our restaurant is certainly pleased to take any orders over the phone to prepare and be picked up, as we continue with our renovations, our lobby market will soon be opening offering in-house make snacks and grab-and-go's to enjoy in your room or on your way to your next destination. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Jennifer F. Families - 06/11/2018 AccorHotels certified review
« mrs »

great location, comfortable room, lovely staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer & Barry f., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Audrey W. Couples - 06/11/2018 AccorHotels certified review
« Great service »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Audrey W., WOW. Thank you very much for taking part in our guest satisfaction survey and the 5/5 rating. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Andrew White Manager, Operations

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