Hotel - Novotel Toronto Centre
Novotel Hotel Novotel Hotel

Novotel Toronto Centre Hotel

4.0/5 2,333 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 239.00 CAD Non member rate
From 227.05 CAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Polish
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Outdoor sports
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 262 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 100 family rooms
  • 16 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Ice machine
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Web TV
    • Pay per view channel(s)
    • Radio in room
    • Direct dial telephone
    • WiFi in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Video games on TV in room
    • Free access with phone card
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.1/5 AccorHotels Rating 4,860 reviews

Our guest reviews for Novotel Toronto Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,333 reviews
Business - 13/07/2018 TripAdvisor review
« Almost perfect »

The hotel is very nice, perfect location, very close to all the best places in Toronto but, at the same time, in a calm street. No noise at all. The reception was perfect, besides being very polite, the attendant gave us a lot of information about the city, transportation, etc. I was upgraded to a bigger room, just perfectly clean. Two small issues: the gym was being restored and the alternative gym room was really very small and uncomfortable; also a big group was at hotel at the same time and the waiters at the restaurant were a little confused, they had trouble separating areas for the group and replenishing the food. Besides these, a great hotel.

Danny Couples - 09/07/2018 AccorHotels certified review
« Canada day weekend »

Hotel was great, clean and very up to date. My only down fall would be the room was relatively dark as not much large lighting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am truly delighted you enjoyed your stay with us, and will share you observations (lightening) with our maintenance team. Thank you again for sharing your experience, and we hope for another opportunity to welcome you back in the near future. Sincerely, Andrew Manager, Operations

Amanda Friends - 09/07/2018 AccorHotels certified review
« Great stay »

The air conditioner did not seem to work at all, the room felt hot. It was hot to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AManda A., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize for the issues with the in-room air conditioner, and have addressed with our Maintenance Team. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Andrew Manager, Operations

Brad F. Couples - 09/07/2018 AccorHotels certified review
« We were satisfied »

Not sure why the room we stayed in is normally 500-600 dollars a night. Basic room. View is not good and the tv is on the side wall so watching tv in bed is difficult. Not sure why only 1 robe and not 2 in the room. Overall typical room, breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brad F., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are delighted you enjoyed your stay with us, however most sincerely apologize we did not meet all expectations. Our nightly rates are reflective of the rates in the downtown area of hotels whom have the same amenities. In summer months, these rates to fluctuate based on demand. Thank you again for sharing your experience, and I do hope we will have another opportunity to welcome you back again. Sincerely, Andrew Manager, Operations

Yumi M. Families - 09/07/2018 AccorHotels certified review
« Spacious room, great location »

Friendly staff, walkable to most attractions. Room was very spacious and clean. Pool wasn’t as big as we expected from the pictures. Fitness center was under renovation, and the temporary fitness room wasn’t much. I wish I knew that when we booked it. Other than that, the stay was very satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yumi M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. While delighted your enjoyed your stay, I most sincerely apologize for some our our amenities (fitness centre) being under construction. We are prod to announce, it will reopen in the upcoming days as we have received our new equipment. Thank you again for sharing your experience, and we hope we will have another opportunity to welcome you back next time you are in the Toronto area. If I may be of any assistance with a future reservation, please do not hesitate to contact myself, and I would be delighted to assist. Sincerely, Andrew Manager, Operations an…

Paula T. Couples - 09/07/2018 AccorHotels certified review
« Would stay here again. »

We had a pleasant stay.

Tosin Couples - 08/07/2018 AccorHotels certified review
« Great stay »

It was a great stay; great rooms and service and particularly enjoyed the breakfast!

John B. Couples - 07/07/2018 AccorHotels certified review
« Really nice place to stay convenient to everything. »

Great staff, able to check in early as we got off a long flight at 8am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

Terry A. L. A. Couples - 07/07/2018 AccorHotels certified review
« A Wonderful Stay! »

We were in Toronto for the Rotary International Convention. We were fortunate enough to be given lodging at the Novotel on the Esplanade, which was our first stay in this area of a Toronto. Everything was convenient to the hotel, and we enjoyed visiting the area around the hotel. We occasionally used the shuttle service provided by the Convention, but mostly walked to the venues. Excellent restaurants, mostly casual, in the immediate area, which we enjoyed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terrence A., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are truly delighted you enjoyed your visit, and exploring our central location. We agree, there are many great restaurants and shops on the immediate area.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

Happy T. Business - 07/07/2018 AccorHotels certified review
« Awesome »

Everyone was helpful and friendly. Hotel in general was clean and updated. In addition, the Rooms were clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon A., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are truly thrilled you enjoyed your visit. i will be sure to share your lovely sentiments with our teams. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

Katherine Business - 06/07/2018 AccorHotels certified review
« Great customer service topped with a comfortable room. »

We stayed 5 days and enjoyed the outstanding customer service. From the check-in to the housekeeping staff, the Novotel Toronto Centre has a good time. And the location was primo. We were in town for the Rotary International Convention and decided to try the hotel rather than Airbnb. Very glad that we did. I will recommend the hotel - and this hotel chain - to family and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine F., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. Thank you very much for the recommendation and lovely sentiments. I will be sure to share with our teams. We are all thrilled your enjoyed your visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Oeprations

Anonymous Couples - 06/07/2018 AccorHotels certified review

It would have been nice to have a comfortable chair to sit on , rather than just the one at the desk. Should have asked earlier about how the pole light worked . We found the room really dark and only discovered upon checkout how the light worked . Instructions needed !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I most sincerely apologize for the lightening and lack of seating in your room. Our guests comfort is top priority with us, and will have our Maintenance Team investigate further. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

Suzanne B. Business - 06/07/2018 AccorHotels certified review
« still one of my favourite location »

I stay at the Novotel in Toronto quite a bit. During that last visit, I parked underneath in an accessibility parking as I have mobility issues. The elevator is being refurbished, and there was a small paper sign indicating to go up the ramp, not which ramp, where the ramp was located... and the ramp was far away. I took the stairs with my luggage, which was really hard, I ended up behind the hotel, not quite sure how to get in the hotel. There was a pest control truck parked there. Not quite what you want behind the hotel you will be sleeping in and eating at. I finally made it to the front of the hotel and the reception. The rest of my stay was fine, but I would have liked to have conditioner with the shampoo. I will return anyway, as the location is really good for me, and I like the renovations that you are doing. Please keep the red sofa in the lobby, it is such a signature piece with European flair. Suzanne B.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne B., Welcome Back!! Thank you for being such a loyal guest of ours. I most sincerely apologize for your arrival experience and having to find your way into the hotel. This is not how we want any of our guests to feel. Our elevator was in need of a refurbishment to continue to be safe. I have shared your observations with our maintenance team to investigate how we can better handle. Your contained loyalty is paramount to us, and shall note your preferences to ensure satisfaction. Thank you once again, and we look forward to welcoming you back again very soon. Warm Regards; Andrew Manager, Operations

Lester1 Couples - 06/07/2018 AccorHotels certified review
« VERY ENJOYABLE STAY-STAFF EAGER TO PLEASE GUESTS. »

ACCOMMODATIONS, RESTAURANT, STAFF, ALL EXCELLENT. THE NEW FLOOR AT THE POOL IS TOO SLIPPERY EVEN WHEN DRY WITH BARE FEET--DANGEROUS. THE COFFEE MAKER HAD NO INSTRUCTIONS AND WAS CONFUSING AS WELL AS DIFFICULTY IN NAMING THE COFFEE CAPSULES. DESK STAFF NEED TO KNOW MORE ABOUT PLACES IN THE IMMEDIATE AREA.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heidi G., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team and ensure they know our neighbourhood. I most sincerely apologize for the pool floor and coffee maker operation. I will have our maintenance team investigate to rectify. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

Anonymous Business - 06/07/2018 AccorHotels certified review
« good »

Business trip, had a guest room and used meeting room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer W., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to hear from our guests and delighted your enjoyed your room and meeting room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

Nancy B. Families - 06/07/2018 AccorHotels certified review
« Very nice stay »

Had a newly renovated room which was nice. I thought the front desk personnel were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nancy B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am delighted you enjoyed your room and the service form our front desk, and will certainly share with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

Rick R. Couples - 05/07/2018 AccorHotels certified review

We decided to stay in your hotel because our daughter lives in close proximity and we were visiting her for the long weekend.I must say that the parking as a little confusing...We parked in the underground parking next to the sign for the elevator. Firstly getting into the parking with other cars proved challenging any my car's rear mag wheel was ruined from hitting the wide curved sidewalk going down the ramp, which can't really be seen from the driver side. Secondly the elevators were blocked off and since we were carrying luggage had no intention of going up the flight of stairs, so we got back in the car and drove to the front lobby.As we checked in we were told that the parking would be $33 and that there was an elevator and the clerk was not aware of it being blocked off. I later found out that had I paid myself for the parking for the day it would be $16 max, so a little upset about that as well. Other than that the room was clean and the staff were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick R., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize for inconvenience caused with our elevator being out of service, as we unfortunately had an emergency repair. We shall investigate with our maintenance team further how we can remedy without inconveniencing our guests. The parking garage is public parking and do offer different rates set by the city. We do have a partnership which we charge $33 which includes unlimited in/out privileges and longer hours to park (until midnight the following day). Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Andrew Manager, Operations

Anonymous Couples - 04/07/2018 AccorHotels certified review

We enjoyed our stay but felt that the cost was quite high per night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion G., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are truly delighted you enjoyed your visit with us. Our rates to fluctuate based on demand in the city at that time which can cause rates to be high. I most sincerely apologize for this and will advise of Executive Team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

Anonymous Couples - 04/07/2018 AccorHotels certified review
« We were satisfied with the facility. »

The accommodations were clean and the staff were very pleasant. If there was one thing that was inconvenient it was the access to our vehicle in the basement garage. The elevator was not working so my wife and I were forced to walk in the vehicle driveway which was potentially dangerous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. While delighted your enjoyed our stay, and the interactions with our colleagues, I sincerely apologize for our elevator being under maintenance during your stay. We had an urgent issue which needed to be addressed and look forward to having the elevator back in service within a few days. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

Larry Families - 04/07/2018 AccorHotels certified review
« Awesome experience! »

Everyone was polite and professional. We arrived early and asked to store our bags until check-in time. The gentleman at the front counter said our room was ready and checked us in! He was very helpful and very polite; it was much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larry S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are truly delighted you had such a memorable stay with us. Our team very much prides themselves on warm and engaging service while ensuring satisfaction and comfort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 239.00 CAD Non member rate
From 227.05 CAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates