Hotel - Novotel Toronto Centre
Novotel Hotel Novotel Hotel

Novotel Toronto Centre Hotel

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4.0/5 2,315 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 219.00 CAD Non member rate
From 208.05 CAD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Polish
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Outdoor sports
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 262 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 100 family rooms
  • 16 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Ice machine
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Web TV
    • Pay per view channel(s)
    • Radio in room
    • Direct dial telephone
    • WiFi in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Video games on TV in room
    • Free access with phone card
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 4,738 reviews

Our guest reviews for Novotel Toronto Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,315 reviews
TripAdvisor review
Family - 20/06/2018
« Great Location »

The property has just undergone an update, its great. The positive, great location, this hotel is located in the middle of the financial district, next to the market and in the middle of all restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina

AccorHotels certified review
Michael P. Business - 19/06/2018
« AMAZING!!!! »

I was in one of the newly renovated rooms on the 4th floor, and it was simply FANTASTIC!!! The Complimentary breakfast at Cafe Nicole was stunningly good! Very happy, I have stayed at your hotel many times, and the reno's and breakfast have taken a great hotel, and made it superb!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael P., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. Thank you very much for your review. We are thrilled with our new renovations, and delighted that you enjoyed our new look. There is still more to come and look forward to sharing with you! Sincerely, Andrew Manager, Operations

AccorHotels certified review
Tricia Business - 19/06/2018
« safety and comfort »

All aspects of my stay was hassle free and no issues with any staff. It a comfortable stay in modern but practical lodging. The room was beautiful. As an Indigenous person, I have been as this hotel before, an incident happened and it was dealt with. This time there was no incidents. The hotel staff were respectful and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia M., Welcome Back! We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am delighted you enjoyed your stay with us, and loved our new modern rooms. Our guests comfort and security is top priority with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

AccorHotels certified review
Mariam H. Business - 19/06/2018
« Loved the new decor »

I really liked how you had usb plug ins with the electrical outlets. Makes everything so much easier when you're traveling with a family. Everyone has 2 different devices. The new decor made me really look forward to staying at the hotel a second night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariam H., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are absolutely delighted to know that you enjoyed our newer and modern rooms. Our guests satisfaction is paramount to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

AccorHotels certified review
Joe Couples - 19/06/2018
« Once again the bed wasn't made properly »

It was good..my bed only had a mattress cover and a duvet no bed sheets. Not the first time this has happened to me at this location. Unsatisfied for a room that cost me 250 dollars

AccorHotels certified review
Mjstar Couples - 18/06/2018
« Toronto visit »

Excellent location, room décor pleasant, staff accommodating. Concierge desk would be helpful since check-in staff handles everything, and lines could be long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We couldn't agree more regarding the concierge desk, I will share your feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina

AccorHotels certified review
Catherine H. Business - 18/06/2018
« Disastrous. »

The elevator to the car park was unavailable. The amount of baggage we lugged was staggering. We were looking forward to relaxing and then told the pool was under construction. I would not have booked a room had I known this. The air conditioner in our room did not work and it was stuffy and stagnant. I am extremely disappointed. When I was leaving and checking out in the morning I was offered no help with bags. When I pointed out all the things that were majorly wrong, I got zero response. There was no concern or customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine H., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future by extending a complimentary night with us on your next visit. I do sincerely hope we will have the opportunity to welcome you back again in the near future. Sincerely, Andrew White Manager, Operations

AccorHotels certified review
Cynthia S. J. Business - 17/06/2018
« Nicely renovated hotel that is clean, quiet, and exceptionally well located. »

Front desk staff were very friendly. The catering staff were helpful and attentive. The hotel room (I requested a room facing north so that there would be light) was clean, comfortable, and quiet. Only complaint was that there were not many TV channels to choose from - at least the ones that I like!

AccorHotels certified review
Richard Families - 15/06/2018
« Great »

nice rooms supportive teams

AccorHotels certified review
Anonymous Business - 15/06/2018
« Excellent »

Friendly, great location. Restaurant and lacoholic beverages were pricey, but food was good. Chose to eat elsewhere due to cost.

AccorHotels certified review
Edward J. Business - 15/06/2018
« Prof Edward J. »

Your staff were polite and very helpful in every way. The Hotel location is extremely convenient - near Union station with its airport express, opposite very good restaurants and with easy access to downtown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward Janus, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am delighted our colleagues were able to assist with your inquires and chance your visit to Toronto as your satisfaction and comfort is paramount to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manager, Operations

AccorHotels certified review
Raven D. Friends - 15/06/2018
« Comfortable, safe, and well-located! »

My friends and I came in from Ottawa for a concert at the Sony Centre. We came in from Union Station. We decided on the Novotel due to its proximity to both the venue and the train station—all were within 5-6 blocks of each other, which made it very convenient, especially when it came to getting back home in the dark after the concert. We felt safe walking back to the hotel. Were I to see another show at the Sony Centre, I would definitely stay at the Novotel again. It was also really great to have a huge variety of restaurants right in front of the hotel to chose from.

AccorHotels certified review
Anonymous Business - 15/06/2018
« Perfect!!!! »

The staff was extremely friendly and helpful. Everyday, my room was cleaned spotless. I felt very safe in this hotel--especially since outsiders could not ride the elevator without having a hotel card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edith Brideau, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. Thank you very much for your wonderful review your our property. I very much look forward to sharing with all our teams as I know they will be thrilled. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Manger, Operations

AccorHotels certified review
Marc Business - 15/06/2018
« Quick and polite service »

I arrived at 10:30 am and expected to only check in around 3pm.....but no, the check in was amazing as I was offered a room immediately ! I truly appreciated that special touch. The room was clean and met all of my needs (large washroom !). The only minor point is the light from the thermostat at night time....it does give a lot of light and I prefer a dark room in order to sleep better.

AccorHotels certified review
Scott B. Business - 14/06/2018
« Modern clean hotel with friendly staff »

Friendly staff. Clean and modern. Minor issue in room but nothing that can't be easily fixed.

AccorHotels certified review
Alpha Business - 14/06/2018
« alPHa trip »

good check in and clean bright room

AccorHotels certified review
Anonymous Business - 14/06/2018
« Comfortable »

Food was excellent! Keep up the 5-star standard of the kitchen. Hotel is nicely refurbished. My room was very nice. Ample room, clean, fresh, I felt secure. Courteous staff.

AccorHotels certified review
Jana Couples - 14/06/2018
« Disappointing compared to my last stay »

It was quite noisy partly due to construction but also the noise seemed to carry right through our door. Also I went to check out the fitness area and someone from inside yelled at me that it was locked but there were no signs indicating why. Also there are no instructions on how to call the front desk from the room. Maybe a silly thing but no hair conditioner in the room and for the price I would think there would be some.

AccorHotels certified review
R. M. Couples - 14/06/2018

Smooth, efficient check in and a very clean and comfortable room!

AccorHotels certified review
David L. Business - 14/06/2018
« Very friendly staff and I stayed in a nice room. »

The check-in/check-out process was pleasant. The restaurant (Cafe Nicole) was a good option for food and drink. The only issue with my stay at the hotel was that the fitness facility was closed for maintenance.

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