Novotel Toronto Centre Hotel 4 stars

TripAdvisor rating 4.5/5 403 reviews
Novotel Toronto Centre
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+ 26 Services
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Room 1

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Hotel extras

  • Free WiFi, ergonomic work space, cable TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Meridian Hall, St Lawrence Market

  • Union Station trains, subway: 5 minutes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool. Closed for maintenance till july the 04th 2019
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Centre

45 The Esplanade
M5E 1W2
toronto
canada

Tel: +14163678900

Fax: (+1)4163608285

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISION :   UNIVERSITY UNION STATION

  • DOWNTOWN TORONTO :  

  • By plane

    PEARSON INTERNATIONAL AIRPORT At 28.49km / 17.7 miles

  • By plane

    TORONTO ISLAND AIRPORT At 3km / 2 miles

  • By boat

    QUEEN'S QUAY At 0.64km / 0.4 miles

  • By boat

    QUEENS QUAY TERMINAL At 0.3km / 0.19 miles

  • By car

    GARDINER EXPRESSWAY/YONGE At 0.3km / 0.19 miles

  • By car

    GARDINER/JARVIS At 0.64km / 0.4 miles

  • By car

    GARDINER/SPADINA At 0.8km / 0.5 miles

  • By train

    UNION STATION At 0.64km / 0.4 miles

GPS :43.646757, -79.374359

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

NEWLY RENOVATED SUPERIOR TWO QUEEN BEDS

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV

NEWLY RENOVATED EXECUTIVE KING ROOM

  • Max. number of persons: 3
  • Area: From 29
  • Wireless internet in your room
  • Satellite/cable colour TV

NEWLY RENOVATED PREMIER EXECUTIVE

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV

NEWLY RENOVATED SUPERIOR KING

  • Max. number of persons: 2
  • Area: From 31
  • Wireless internet in your room
  • Satellite/cable colour TV

NEWLY RENOVATED SUPERIOR KING ADA

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV

NEWLY RENOVATED SUPERIOR KING ADA ROLL IN SHOWER

  • Max. number of persons: 2
  • Area: From 25

EXECUTIVE JUNIOR SUITE

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • Satellite/cable colour TV

JR SUITE WITH KING BED

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

CAFE NICOLE

Type of cuisine: International

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUNGE

Photo non contractuelle / Strictly non binding

Unwind with a cocktail in the intimate atmosphere of the contemporary lobby Lounge. Open daily and serving a diverse bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 231

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Toronto Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,661 reviews

tripadvisor

TripAdvisor Rating 4.5/5

403 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very smooth and effortless

Customer review rating 4.3/5

Anonymous Business - 07/10/2019 AccorHotels review

Smooth, The iron in the room worked really well. I received an upgrade when I got there. Room service did a great job cleaning and restocking the room! The internet was decent, which is a make or break for most people. Overall very easy stay, would do again.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Paul R - Manager Operations

I had a great stay and definitely will be returning.

Customer review rating 4.3/5

Jean F. Business - 07/10/2019 AccorHotels review

The staff at Novotel Centre make you feel like an important returning guest rather that just a customer. The lobby and rooms are clean and comfortable. The bathrobe and slippers are a nice extra touch and are especially appreciated when flying just with carryon luggage.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Paul R - Manager Operations

Loved the Novotel

Customer review rating 4.3/5

Louise A. Families - 07/10/2019 AccorHotels review

Loved the location of the hotel. First time we have been to Toronto. Will be looking forward to staying at the Novotel again. Thanks so much for making our stay amazing.

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Paul R - Manager, Operations

It was good

Customer review rating 4.3/5

Debbie Business - 07/10/2019 AccorHotels review

Overall experience was good. When needed disposable cutlery, toothbrush and toothpaste, front desk was able to provide it quickly. It would have been nice to have a shower cap in the room. One point to improve is that shampoo, conditioner and body was were not replenished everyday during my stay.

Dear Mrs. D., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Paul R - Manager, Operations

Make room service later!

Customer review rating 4.3/5

Ken Couples - 06/10/2019 AccorHotels review

It was great! No complaints, really, but as the title suggests, we'd like to be able to get some late-night food when the urge hits.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We do offer food all night long. Our Old Town Market located near the front desk provide snack, beverages and hot meals. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard - Manager, Operations

The hotel is well situated and the rooms are well appointed.

Customer review rating 4.3/5

Anonymous Friends - 05/10/2019 AccorHotels review

Fast friendly service; very ice rooms.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul R - Manager, Operations

Comfortable room, pleasant staff, good location.

Customer review rating 4.3/5

Howard Couples - 05/10/2019 AccorHotels review

Pleasant welcome on arrival, very comfortable room, excellent breakfast buffet, good restaurant food at a competitive price, easy and quick checkout.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul R - Manager, Operations

Property Accountant

Customer review rating 4.3/5

Anonymous Business - 04/10/2019 AccorHotels review

Room is good Requested slipper - took overnight to respond Food is bad - i was expecting to be different every day but it almost the same everyday that it felt those are NOT fresh.

Comfy bed, underwhelming food

Customer review rating 4.3/5

Anonymous Business - 04/10/2019 AccorHotels review

the bed in the room was comfortable and the room overall was satisfactory. The food I experienced during the conference I attended was lackluster and underwhelming. While it's not the hotel's choice of what volume and type of food was on offer for breakfast and lunch, 4 days of the same pastries and yogurt got tiring and very unappealing fast. Even lunch had the same standard sides with a rotating meat. It felt like the conference went cheap on the food, but the hotel cheaped out on the cheap option as far as options and flavour.

Dear Jeff M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our kitchen team is working hard everyday to deliver high quality meals. Our new chef is currently working on a new food and beverages options for our meeting and event space. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Paul R - Manager, Operations

Pleasurable stay

Customer review rating 4.3/5

Dan Business - 04/10/2019 AccorHotels review

Pleasurable stay - Clean, friendly staff, all necessary amenities & located close to all of our activities

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Paul R - Manager, Operations

Very Happy.

Customer review rating 4.3/5

Anonymous Business - 04/10/2019 AccorHotels review

Is a beautiful hotel. Centrally located. Easy check in and very comfortable beds and clean.

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Paul R - Manager, Operations

Administrative Assistant to VP of Sales

Customer review rating 4.3/5

Jacqueline T. Business - 04/10/2019 AccorHotels review

I joined your rewards program after staying at your hotel as I enjoyed our stay

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul R - Manager, Operations

It was okay.

Customer review rating 4.3/5

Missyelliott Business - 03/10/2019 AccorHotels review

I was booked in an accessible room, which may explain why there was no closet to hang my clothes in (the rack was in the entryway) and no counter in the bathroom for me to place personal items. The towels, complimentary soap, and extra toilet paper were stored in the main room on top of the fridge, which was not very convenient. A used towel had been left on a chair. Room service never came by to make my bed and replenish supplies (coffee!) after my first night's stay, which I found a bit odd, but they did do so the following day. Apart from that, the room was clean, comfortable. The excercise room was very nice. The staff was pleasant.

Dear Mrs G., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Paul R - Manager, Operations

Great

Customer review rating 4.3/5

Jack E. Business - 03/10/2019 AccorHotels review

Clean, comfortable hotel in an excellent location. Friendly helpful staff.

Dear Mr. E., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul R - Manager, operations

Fantastic.

Customer review rating 4.3/5

Anonymous Business - 03/10/2019 AccorHotels review

Very friendly and helpful staff. Everything was very clean and modern.

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul R - Manager, Operations
Customer review rating 4.3/5

Jamie Business - 02/10/2019 AccorHotels review

Always a great experience

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul R - Manager, Operations

Some staff are ok some are not .

Customer review rating 4.3/5

Sabina C. Families - 02/10/2019 AccorHotels review

Front desk male staff we first approached was not very helpful. However the second staff was very accommodating and helpful. Rooms were clean but the bathrobe was disgusting , it was very old and there were hair on it.

I got a good sleep when I needed it.

Customer review rating 4.3/5

Matt Business - 02/10/2019 AccorHotels review

Though brief, I had a good stay. I often have trouble sleeping when travelling. I only stayed one night at Novotel. I needed a good night's sleep; got in late, left after breakfast. The room was quiet and dark, the bed was comfy - I slept well. Breakfast was good. My only disappointment was that their food service ended at 10:00pm, so I had to go to one of the pubs across the street to get a mediocre snack.

Large refurbished comfortable king room, comfortable bed, good size bathroom, modern decor.

Customer review rating 4.3/5

Peter S. Couples - 01/10/2019 AccorHotels review

we spent 6 nights at the hotel. the room was large and comfortable but lacked sufficient storage for clothes and drawers. the spa and swiming pool were great, reception provided good service. Would stay again.

Dear Mr. s., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul R - Manager, Operations
Customer review rating 4.3/5

Anonymous Business - 01/10/2019 AccorHotels review

Very good

Dear Mrs S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul R - Manager, Operations
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