Hotel - Novotel Toronto Centre
Novotel Hotel Novotel Hotel

Novotel Toronto Centre Hotel

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4.0/5 2,245 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 179.00 CAD Non member rate
From 170.05 CAD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities
    • Outdoor sports
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 262 rooms
  • 256 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 100 family rooms
  • 16 connecting rooms
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Ice machine
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Radio in room
    • WiFi in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Free access with phone card
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Crib on request
    • Web TV
    • Pay per view channel(s)
    • Telephone
    • Direct dial telephone
    • Satellite/cable colour TV
    • Video games on TV in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 4,251 reviews

Our guest reviews for Novotel Toronto Centre

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 2,245 reviews
TripAdvisor review
Family - 15/02/2018
« Novotell Toronto Centre »

The Novotel Toronto Centre is our preferred hotel in Toronto. It is a great hotel, and handy to everything we like to do while in the city. The staff is friendly staff and efficient. The rates are reasonable. We recommend the downtown Novotel to all our friends.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your 5-star review, Randy. We're honored to be your preferred hotel in Toronto. We're so glad our staff was friendly and efficient and that our downtown location was convenient for your planned activities. Thank you for your recommendations, we appreciate it. We look forward to welcoming you back.

AccorHotels certified review
Derrick S. Couples - 13/02/2018
« Starnge »

Not satisfied with a few things. Being told I need to provide my email followed by a bunch of spam email. Not being told about a$75 deposit which I still haven't received back after I've been told it's been processed. Why am I filling things out on paper when I arrive? Is it not 2018?

AccorHotels certified review
Anonymous Business - 12/02/2018
« Short »

the food at the reception was good, the bed was springy

AccorHotels certified review
Xiaohong S. Business - 12/02/2018
« Client Service Executive »

Pretty good

AccorHotels certified review
Siobhan G. Couples - 12/02/2018
« 7.30 wake up due to maintance work »

Overall the room was ok but for the maintenance work. Room could do with some more light as room looked very dull, not sure wall colour helped. Bed comfy and bathroom good. We were very unhappy about being woken up on both mornings of our stay by loud banging, 8.20 on 09/02/18, didn’t report as thought it a one off, but also woken by loud banging 7.30!! on 10/02/18 ‘‘this was especially annoying as we had a late flight home that day. I appreciate you need to carry out maintenance, but as the hotel was hardly fun, if your aware of this work, allocate us a room that would have cost us the least inconvenience, or ensure this kind of work is carried out at a more convenient time for your guests.

AccorHotels certified review
R.g. Business - 12/02/2018
« Met basic needs. »

Met my basic needs as was close to meeting location (within walking distance). Noticed that there was no conditioner but was able to call down and had it delivered right away. No replenishment the next day with either shampoo, conditioner or bars of soap. Not earth shattering, but expected at least new bar of soap.

AccorHotels certified review
Anonymous Business - 12/02/2018

It was disastrous I booked 5 nights only stayed one night

AccorHotels certified review
Lisa C. Families - 11/02/2018
« It would have been nice to know that the pool was closed. »

we booked a night with our childern. Our kids were so excited to to go for a swim but the pool was closed and no one informed us that the pool was close during our booking nor could this information be found on the web site. If we would have known the pool was closed we would not have stayed there.

AccorHotels certified review
Anonymous Business - 11/02/2018

Would have liked a fridge in room

AccorHotels certified review
Anonymous Families - 11/02/2018
« A comfortable stay in downtown Toronto. »

Our room was great clean and quiet. Guest services were excellent. Direction from parking to elevator were difficult.

AccorHotels certified review
Mr C. B. Solo - 10/02/2018
« Relaxed and comfortable. »

Really enjoyed my stay, the rooms do seem outdated but this is being addressed. Staff were friendly and attentive. Restaurant had a great ambience and the food delicious.

AccorHotels certified review
Douglas S. Couples - 09/02/2018
« Mr. Douglas S. »

Over all, very positive. The wait staff for our 2 breakfast meals was excellent; very helpful, courteous, kept the buffet well stocked with fresh food, made us feel very welcome. Only negative was that the automatic front doors were not activated (hard 2 open both sets of doors with suitcases in hand. A free room upgrade via loyalty program was not offered due to 2 floors of rooms being renovated.

AccorHotels certified review
Liz C. Business - 09/02/2018
« Welcoming, staff very helpful and friendly. »

I always enjoy my stay at the Novotel however this time I did make a specific room type request in advance which the hotel was not able to satisfy.

AccorHotels certified review
Anonymous Business - 08/02/2018
« Regular »

Ok

AccorHotels certified review
Robert M. Friends - 08/02/2018
« Quick in and quick out for a Leafs game. »

Fine -you are our go-to stop for Toronto sporting events.

AccorHotels certified review
Kevin Business - 07/02/2018
« Less than great »

The property was under Reno...not disclosed when booked room, couldn't park in hotel, rooms were dated and hallways were trashy looking....seriously dissappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin R., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. We are sorry to hear that the you were not informed about the renovation at the time of booking, please allow me to express my sincerest apologies. Would you mind letting us know more information regarding the issues with parking and why you were not able to park with us? Our relationship with our guests is of paramount importance. We hope that you will come back once the renovation is completed and present us the opportunity to better serve you in the near future. Sincerely, Marina

AccorHotels certified review
Anonymous Families - 06/02/2018
« No wow factor »

There was a poorly fixed hole in the wall of are room 610. Also the fridge wasn’t cold but that’s normal for any fridge in a hotel room. Surprised to see no conditioner for hair. Just shampoo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I was sorry to hear about poorly fixed wall in your room, please allow me to express my sincerest apologies. I will share your feedback with our maintenance team. We are also currently undergoing a complete renovation and 6th floor is the next on the list! We wish we knew you needed conditioner we would have been happy to deliver it to your room. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marina

AccorHotels certified review
Vito Couples - 05/02/2018
« Very good »

Nice clean rooms, nice clean bathroom with good soaps etc. Thank you for still having smoking rooms. In the winter it's a bonus and why I choose your hotel.

AccorHotels certified review
Sarah Business - 05/02/2018

The price was too much for what the room looked like. The bathroom needed an update and there was no complementary water. Parking was extremely expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cindy S., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. We are sorry the condition of the rooms and bathrooms was did not meet your expectation, please allow me to express my sincerest apologies. We are delighted to let you know we are currently undergoing a complete renovation. Our relationship with our guests is of paramount importance. We hope that you will come back and experience our beautiful new rooms and present us the opportunity to better serve you in the near future. Sincerely, Marina

AccorHotels certified review
T Business - 05/02/2018
« Room was not clean »

Greeting staff was friendly however my room (605) was not clean. When I entered there was a stem of eaten grapes on the floor and some dental floss. Later I found many crums, a bottle cap and loose change. These stayed there for all 3 days of my stay. Obviously this room was never vacuumed before or during my stay. On my first night I was laying in bed and started feeling itchy, when I looked in the mirror, 1/2 my body was noticeably red! I've never had anything like that happen before. I changed to the other bed in the room and had no problems. Later I noticed that there were some stains on the 1st bed's top cover sheet. I realize the hotel is going thru renovations so I won't complain about how much need to be fixed but it would have been nice to have some more water pressure in the shower... it was probably one of the weakest showers I've had to take. I liked the food and staff at the restaurant the most.

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