Hotel - Novotel Toronto Centre
Novotel Hotel Novotel Hotel

Novotel Toronto Centre Hotel

4.5/5 113 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Polish
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Outdoor sports
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 262 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 100 family rooms
  • 16 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Ice machine
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Web TV
    • Pay per view channel(s)
    • Radio in room
    • Direct dial telephone
    • WIFI in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Video games on TV in room
    • Free access with phone card
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 5,244 reviews

Our guest reviews for Novotel Toronto Centre

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 113 reviews
L. Couples - 18/09/2018 AccorHotels certified review
« Novotel Toronto Centre »

Room wasn’t quite what we expected was originally out on floor 3 when I had requested a higher floor at point of booking, there seemed little benefit of Club Accor status. Room booked for 2 people, received 1 drink voucher (amended to 2 when I asked), 1 tea bag, 1 coffee + 1 decaf sachets. Only shampoo & shower gel no other toiletries, rather meagre with holding conditioner, body lotion, shower cap....No gift

Our hotel has responded to the review
Our hotel has responded to the review

Dear Williams L., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize we did not meet expectations with your room. Certainly, as a much valued Gold LeClub member, we should have been more attentive. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Andrew White Manager, Operations

Teracina T. Families - 18/09/2018 AccorHotels certified review
« Warm and welcoming. »

Great location. Lovely hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teracina T., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Friends - 18/09/2018 AccorHotels certified review
« Amazing! »

We have always stayed at this hotel. The rooms were totally renovated and were gorgeous and very modern. Extremely clean as well. The TV was amazing. The table for your suitcase was a great idea and the full length mirror above it was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aprile N., Welcome back!! We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am truly delighted you love our new rooms and amenities. Our teams are pleased to assist anyway they can to ensure a most memorable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Business - 18/09/2018 AccorHotels certified review
« Good location, clean property! »

Very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajiv R., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Marton Business - 18/09/2018 AccorHotels certified review
« Noisy »

Its next to a construction site we flew in on a red eye arrived at 6am and than got given rooms near the construction. Was trying to rest up until presentation in the afternoon but hard to do with heavy machinery in the background. I understand renovations and construction is unavoidable but the hotel is big why not place me on a quieter floor or quiet side instead of facing a bulldozer when you know I caught a red eye in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Owen M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize for your room assignment and will certainly address with our Front Desk Team to ensure we more attentive to assigning rooms Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Andrew White Manager, Operations

Nat.s Couples - 17/09/2018 AccorHotels certified review
« Nice hotel ashame about the building site next door »

Nice clean room. Big and spacious. Good shower and tv. Nice amenities. God bed. Friendly staff at desk. But our room was opposite a building site so we were woken up very early in the morning by the noise. Toilet didn’t flush properly at times. Parking quite pricey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathalie S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. While delighted you enjoyed the services from our teams, I most sincerely apologize for the noise disturbance and plumbing issues experienced. Our Executive Team will be reaching out the the construction site to advise our the noise, and I will ensure our Maintenance team will investigate the toilet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Couples - 17/09/2018 AccorHotels certified review
« Good experience. Great location »

All was good. The only complaint would be the room did not cool off enough for a great sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I most sincerely apologize for the climate control in your room, and will certainly have our Maintenance team further investigate. We certainly understand the importance of a cool room, especially with our recent humid weather. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Riska N. Friends - 17/09/2018 AccorHotels certified review
« Comfortable »

Upon arriving after red eye flight, front desk was kind enough to store my luggage till my room is ready. I trully appreciate this as I was able to walk around the city without the hassle from my luggage. Room is modern and quite comfortable. The pool is not as exciting as the whirlpool/ hot tub was empty when we went there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riska N., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am truly delighted you enjoyed the services from our associates, however disappointed we did not meet overall expectations as your comfort an satisfaction is paramount to us. We are currently waiting replacement tiles for our hot tiles to arrive from Italy so we may complete the repairs and reopen as soon as possible. I most sincerely apologize for this delay and the affect on your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manger, Operations

Linda B. Families - 17/09/2018 AccorHotels certified review
« Very pleasent »

Efficient and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Business - 17/09/2018 AccorHotels certified review
« everything was ok »

come al solito tutto bene

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabrizio L., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. As a much valued Platinum LeClub member, your comfort and satisfaction is paramount to us, and ensuring we are delivering on our high standards we have set for ourselves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Annette Families - 16/09/2018 AccorHotels certified review
« Second visit and standards are really good »

From check in to check out I was impressed with the level of service and now the renovation looks complete the hotel looks very impressive. The level of housekeeping is so high,our room was serviced daily,fresh towels and bedding daily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette E., Welcome back! We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive such sentiments as yours. Our teams are proud of our new renovated hotel, and are committed to ensuring a most rejuvenating stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Family - 16/09/2018 TripAdvisor review
« 3 day stay in Toronto City Centre »

Excellent location for downtown area. Easy walking distance of all major attractions. Breakfast very good and rooms really clean. Only downside was noise from building works on street which started up early in the mornings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard O; Thank you very much for sharing your stay with us, and the 5/5 rating. We are truly delighted you enjoyed our central location and our newly renovated rooms. I do sincerely apologize for the building construction noise that caused an early morning. Our Hotel team has been in con act with construction crew to advise of the disturbance. It was a pleasure to have you as our guests, and we look forward to welcoming you again, next time you are in Toronto. Warm Regards; Andrew W Manager, Operations

Anonymous Business - 15/09/2018 AccorHotels certified review
« Comfortable, spacious and clean room. »

The front desk was helpful and efficient. Cafe Nicole served good food at a reasonable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Coral T., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. Thank you very much for sharing your visit with us, as we are truly delighted you enjoyed the services from our team and Cafe Nicole. Our teams are committed to ensuring your comfort and satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Ariane Business - 15/09/2018 AccorHotels certified review
« Quite expensive but very nice »

Confortable room and lovely staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear ariane C., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am truly delighted you enjoyed your visit with us, and will certainly share your loverly sentiments with our teams. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Solo - 14/09/2018 AccorHotels certified review
« comfortable room in an excellent location »

The reception agents were very cordial; the room was comfortable; the keys worked erratically and I had to have one replaced a few times. I think you need more drawers to put things away and there were no towel racks in the bathroom yet you encourage us to re-use towels which I am more than happy to do. The wait staff in the breakfast room was at times cordial yet they found it difficult to handle an order other than the buffet which neither my cousin nor I wanted. We ordered the same thing three days in a row for a different total price each day. In spite of the quirkiness, i.e. no towel racks, few drawers, and the odd service in the breakfast room, I would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martha I., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize we did not meet expectations during breakfast service, and comfort of room. I shall address both with our Executive team to remedy. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Andrew White Manager, Operations

mhc1262018 Business - 14/09/2018 TripAdvisor review
« amazing renovated room »

I had the chance to stay in a newly renovated room. It smells fresh and new :) Furniture, bed and all equipment looked brand new. the only negative point was the time that i took for making the check-inn. many questions were asked even i am an AccorHotels member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mhc1262018; Thank you very much for the 5/5 rating. We are truly delighted you enjoyed your visit with us. As an AccorHotels LeClub member, we very much appreciate hearing from our most loyal guests, and although delighted you enjoyed your visit in our newly renovated rooms, I will certainly follow up with our desk team to ensure we are following preference on our members profile prior to arrival. I sincerely apologize Thank you once again for Choosing Novotel Toronto Centre, and for sharing your stay with us. We very much look forward tow welcome you back again soon. Warm Regards Andrew W Manager, Operations.

Tina Business - 13/09/2018 AccorHotels certified review
« Clean and modern rooms »

The rooms were decorated nicely and very clean. The large television was impressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina T., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are truly delighted you enjoyed our renovated rooms, and we agree, who doesn't like a super sized TV. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

David C. Business - 13/09/2018 AccorHotels certified review
« Business was a pleasure »

I really enjoyed the opportunity to stay at the Novotel downtown Toronto. Location is ideal for business and accessibility to restaurants and many other locals. Hotel staff were very accommodating and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Otto C., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. Thank you for sharing your stay with us. We are very much delighed your enjoyed our central location, and warm and friendly service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Business - 13/09/2018 AccorHotels certified review
« Great service and place to stay »

Great in all aspects

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soren H., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are truly delighted you enjoyed your visit with us, and the service provided by our teams as our guests satisfaction and comfort is paramount to us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Oeprations

Monique G. Friends - 13/09/2018 AccorHotels certified review
« Won’t stay anywhere else »

Although we only stayed one night, that one night was all it took for us to decide we will never stay anywhere else when visiting Toronto. Friendly staff, clean room, fantastic location, great restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monique Nadya G., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. Thank you very. much for sentiments and sharing your stay. Your comfort and satisfaction is paramount to us, and delighted you enjoyed your visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

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