Hotel - Novotel Toronto Centre
Novotel Hotel Novotel Hotel

Novotel Toronto Centre Hotel

4.5/5 175 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Polish
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Outdoor sports
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 262 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 100 family rooms
  • 16 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Ice machine
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Web TV
    • Pay per view channel(s)
    • Radio in room
    • Direct dial telephone
    • WIFI in your room
    • Cordless telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Video games on TV in room
    • Free access with phone card
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 5,668 reviews

Our guest reviews for Novotel Toronto Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 175 reviews
Jane G. Couples - 10/12/2018 AccorHotels certified review
« Totally satisfied »

The staff were very friendly, polite and helpful. Our room was clean and the bed and pillows were very comfortable. Loved the bright bathroom with the nice thick towels. The buffet breakfast had everything possible to choose from and the fact that it was included in our room saved us. Plus the wifi being included in our room and the fact you didn’t have to use a password to get on made it very simple. I have told friends and family it is a great place to stay. We came in on the go train so less then a 10 minute walk to hotel and the Keg is right across the street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard Manager, Operations

James W. Families - 10/12/2018 AccorHotels certified review
« Poor sleep as room was located directly across bars that play loud music to 2:30am »

I was puzzled and irritated that I was given a room right across from bars that play loud music until 2:30 am. The stay was a Thursday night and the hotel did not seem at all full so I don't understand why I would be given a room that staff must know is going to be noisy all night long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service.. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with the room assignment in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Paul Renouard Manager, Operations

L. Y. A. Couples - 10/12/2018 AccorHotels certified review
« 2018 November stay »

Everything was pleasant for our 4-night stay at Novotel Toronto Centre (17-21 Nov 2018). We were checked in and out by Ms Rachel, who greeted me in person on all encounters, took time to check how we were doing and offer suggestions to enhance our experience. (Appreciate this :)) Our encounters at the friendly restaurant team for breakfast and for drinks, were very pleasant too. Thank you and see you again in the near future :) Yeow A., L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yeow A. L., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with Rachel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard Manager, Operations

Anonymous Business - 10/12/2018 AccorHotels certified review

did not get a chance to use any amenities other than those in the room but it was a very nice updated room - only issue - when turning on the shower on the first morning - the handheld shower head was facing the shower door and when i turned on the water to let it warm up - it sprayed all over me and the out the door of the shower - the cleaning staff should leave the shower so that it is not spraying straight out. (not a bit deal but it was very shocking - not how I wanted to start my day)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. Your feedback is extremely important for us as it allow us to constantly improve the quality of our service. We hope to welcome you back to our hotel very soon! Sincerely, Paul Renouard Manager Operations

Doug W. Friends - 10/12/2018 AccorHotels certified review
« Very nice rooms and service throughout the hotel. Also great location. »

Very comfortable and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paul Renouard Manager, Operations

Anonymous Business - 10/12/2018 AccorHotels certified review
« Ok, but nothing out of the ordinary »

The rooms are comfortable and well equiped. The restaurant staff are ineffective and you almost feel like an inconvienence in their day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I am sorry that you did not Feel Welcome during your stay at Novotel Toronto Centre. I hope you will give us the chance to serve you better in the near future. Sincerely, Paul Renouard Manager, Operations

Anonymous Business - 09/12/2018 AccorHotels certified review
« Room adequate »

Checkin awkward Checkout extremely slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael C., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. As mentioned after your check-in, for security purpose we do not accept credit card without a physical control. Please rest assured that we are looking at our check-in procedure to make it as enjoyable as possible. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Paul Renouard Manager, Operations

Krysta A. Friends - 08/12/2018 AccorHotels certified review
« Wonderful! »

Novotel was stunning. The room was up to date. The breakfast buffet was delicious. The staff were excellent and very accommodating. Will definitely be coming back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krysta A., Thank you very much for sharing your review, and the lovely sentiments about our team. We must admit, you've made us blush. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Andrew White Manager, Operations

Lucie L. Couples - 08/12/2018 AccorHotels certified review
« We loved it! »

the Toronto Novotel is not only well situated, it also is home to great service. It is clean, peaceful and the staff is so helpful and with a smile. Such care is put into comfort. For example, a wine cork opener was available. Sometimes, it the little things that matter. Also, Café Nicole is such a great place for food, drink and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucie L., Thank you very much for the kind sentiments and sharing your visit with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Andrew White Manager, Operations

Geron D. Business - 08/12/2018 AccorHotels certified review
« Pleasant and convenient. »

Fantastic. Friendly and attentive staff and beautiful interiror.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geron O D., Thank you very much for sharing your stay with us. We are truly delighted you enjoyed your visit. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Craig J. Couples - 07/12/2018 AccorHotels certified review
« Beautiful Property, Handy to Everything »

This hotel's staff differentiated themselves from others by being pro-actively helpful. We will stay here again. Room was comfortable, beautiful and large. Parking was very close and convenient. Restaurants are across the street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard Manager, Operations

Tammy M. Couples - 07/12/2018 AccorHotels certified review
« Great Hotel »

Even though our stay was very short, it was a very comfortable and enjoyable stay! The staff were very friendly and helpful. The room was clean and comfortable. The hotel was in a great location for our needs. We will definitely be coming back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am thrilled to hear that you enjoyed your stay with us. I will share your review with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard Manager, Operations

Anonymous Business - 07/12/2018 AccorHotels certified review
« Modern rooms with average amenities »

Rooms were very modern, clearn, bathrooms were nice. Fitness room was dirty and offered very little equipment for free weight workouts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor S., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. While delighted you enjoyed our newly renovated rooms, I apologize our fitness centre was not as expected and will share your observation with our Executive Team. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Andrew White Manager, Operations

Anonymous Business - 07/12/2018 AccorHotels certified review
« The new room was great but the service was poor »

I was locked out of my room before noon on day of departure despite requesting a late check out. Too long of a lineup to get a new key the first 2 times I went to the desk. Only one person at the desk for those several hours. Staff was not pleasant when I was finally helped. Door to garage P2 was locked and couldn’t get to my car. Made me never want to go back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle W., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize for the challenges faced by your room keys not working and interactions by our team as this very atypical. We will certainty address with our front desk team Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Andrew White Manager, Operations

Family - 07/12/2018 TripAdvisor review
« Stay for a Raptor game »

Excellent rooms for reasonable prices. The location is ideal, central to restaurants and sporting events in Toronto. I was impressed with Novotel's commitment to energy conservation with its modern and attractive use of 100% LED lighting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Resort43213251392, Thank you for your kind words regarding your stay at Novotel Toronto Centre. We are glad that you enjoyed our newly renovated room equipped with our new LED lighting. We hope that you enjoyed the Raptor`s game. We look forward to welcoming you again soon ! Paul R - Manager, Operations

Anonymous Families - 06/12/2018 AccorHotels certified review
« Good deal for convenient downtown location »

Generally good: great location, recently renovated room, good facilities. Only complaint would be with housekeeping: room was not cleaned daily with housekeeping only doing superficial tasks like making bed, changing towels. Room was not vacuumed, bathroom and other surfaces not cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel V., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize for your room not being serviced as it should be. I am very much surprised learning this, and will forward to our housekeeping management team to immediately investigate as absolutely no "short cuts" are to be taken. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Andrew White Manager, Operations

Amanda Families - 05/12/2018 AccorHotels certified review
« Great Stay! »

Always stay at this hotel! The staff is wonderful and the rooms are clean!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am thrilled to hear how much you enjoyed your stay. I will share your comment with our team. Once again thank you for taking the time to review your experience at Novotel Toronto Centre. We hope to see you soon. Sincerely, Paul Renouard Manager, Operations

Anonymous Couples - 05/12/2018 AccorHotels certified review
« Everything we needed! »

The hotel was in a great location. The staff were nice. The hotel was clean. The price was great for Toronto. Will definitely stay there again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paul Renouard Manager, Operations

Anonymous Friends - 05/12/2018 AccorHotels certified review
« Excellent »

It was a great facility, friendly staff and amazing value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer F., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm Regards; Andrew White Manager, Operations

Nathalie Business - 05/12/2018 AccorHotels certified review

Great, clean, modern, great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard Manager, Operations

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