Hotel - Novotel Toronto Centre
Novotel Hotel Novotel Hotel

Novotel Toronto Centre Hotel

4.5/5 113 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Polish
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Outdoor sports
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 262 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 100 family rooms
  • 16 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Ice machine
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Web TV
    • Pay per view channel(s)
    • Radio in room
    • Direct dial telephone
    • WIFI in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Video games on TV in room
    • Free access with phone card
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 5,227 reviews

Our guest reviews for Novotel Toronto Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 113 reviews
Family - 16/09/2018 TripAdvisor review
« 3 day stay in Toronto City Centre »

Excellent location for downtown area. Easy walking distance of all major attractions. Breakfast very good and rooms really clean. Only downside was noise from building works on street which started up early in the mornings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard O; Thank you very much for sharing your stay with us, and the 5/5 rating. We are truly delighted you enjoyed our central location and our newly renovated rooms. I do sincerely apologize for the building construction noise that caused an early morning. Our Hotel team has been in con act with construction crew to advise of the disturbance. It was a pleasure to have you as our guests, and we look forward to welcoming you again, next time you are in Toronto. Warm Regards; Andrew W Manager, Operations

Anonymous Business - 15/09/2018 AccorHotels certified review
« Comfortable, spacious and clean room. »

The front desk was helpful and efficient. Cafe Nicole served good food at a reasonable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Coral T., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. Thank you very much for sharing your visit with us, as we are truly delighted you enjoyed the services from our team and Cafe Nicole. Our teams are committed to ensuring your comfort and satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Ariane Business - 15/09/2018 AccorHotels certified review
« Quite expensive but very nice »

Confortable room and lovely staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear ariane C., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am truly delighted you enjoyed your visit with us, and will certainly share your loverly sentiments with our teams. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Solo - 14/09/2018 AccorHotels certified review
« comfortable room in an excellent location »

The reception agents were very cordial; the room was comfortable; the keys worked erratically and I had to have one replaced a few times. I think you need more drawers to put things away and there were no towel racks in the bathroom yet you encourage us to re-use towels which I am more than happy to do. The wait staff in the breakfast room was at times cordial yet they found it difficult to handle an order other than the buffet which neither my cousin nor I wanted. We ordered the same thing three days in a row for a different total price each day. In spite of the quirkiness, i.e. no towel racks, few drawers, and the odd service in the breakfast room, I would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martha I., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize we did not meet expectations during breakfast service, and comfort of room. I shall address both with our Executive team to remedy. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Andrew White Manager, Operations

mhc1262018 Business - 14/09/2018 TripAdvisor review
« amazing renovated room »

I had the chance to stay in a newly renovated room. It smells fresh and new :) Furniture, bed and all equipment looked brand new. the only negative point was the time that i took for making the check-inn. many questions were asked even i am an AccorHotels member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mhc1262018; Thank you very much for the 5/5 rating. We are truly delighted you enjoyed your visit with us. As an AccorHotels LeClub member, we very much appreciate hearing from our most loyal guests, and although delighted you enjoyed your visit in our newly renovated rooms, I will certainly follow up with our desk team to ensure we are following preference on our members profile prior to arrival. I sincerely apologize Thank you once again for Choosing Novotel Toronto Centre, and for sharing your stay with us. We very much look forward tow welcome you back again soon. Warm Regards Andrew W Manager, Operations.

Tina Business - 13/09/2018 AccorHotels certified review
« Clean and modern rooms »

The rooms were decorated nicely and very clean. The large television was impressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina T., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are truly delighted you enjoyed our renovated rooms, and we agree, who doesn't like a super sized TV. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

David C. Business - 13/09/2018 AccorHotels certified review
« Business was a pleasure »

I really enjoyed the opportunity to stay at the Novotel downtown Toronto. Location is ideal for business and accessibility to restaurants and many other locals. Hotel staff were very accommodating and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Otto C., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. Thank you for sharing your stay with us. We are very much delighed your enjoyed our central location, and warm and friendly service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Business - 13/09/2018 AccorHotels certified review
« Great service and place to stay »

Great in all aspects

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soren H., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are truly delighted you enjoyed your visit with us, and the service provided by our teams as our guests satisfaction and comfort is paramount to us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Oeprations

Monique G. Friends - 13/09/2018 AccorHotels certified review
« Won’t stay anywhere else »

Although we only stayed one night, that one night was all it took for us to decide we will never stay anywhere else when visiting Toronto. Friendly staff, clean room, fantastic location, great restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monique Nadya G., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. Thank you very. much for sentiments and sharing your stay. Your comfort and satisfaction is paramount to us, and delighted you enjoyed your visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Kris Business - 12/09/2018 AccorHotels certified review
« Perfect!! »

I was in Toronto for business and this property was in the perfect location. It was up-to-date, clean and very quiet (considering it's location). There was ease in booking, checking-in and checking-out. Front desk staff were friendly and very helpful. Thank you for making my stay so pleasant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hristalene K., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. WOW. Thank you very much for the perfect ranking, we are truly honoured to have made such a lasting impression. Our team takes great pride in ensuring our guests satisfaction, and I very much look forward to sharing your lovely sentiments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Mr B. J. S. Couples - 12/09/2018 AccorHotels certified review
« MR Brian S. »

Excellent location,being situated close to the amenities and clean?spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager,Operations

James Couples - 12/09/2018 AccorHotels certified review
« Great »

I enjoyed it

Our hotel has responded to the review
Our hotel has responded to the review

Dear James L., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Business - 12/09/2018 AccorHotels certified review
« i enjoy my stays @ novotel »

i enjoyed my stay at the hotel. good accommodations and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am delighted you enjoyed your visit with us, and the services provided by our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Couples - 11/09/2018 AccorHotels certified review
« Room was comfortable, easy and pleasant check-in, breakfast buffet was great and cook very pleasant and accommodating. »

This hotel was close to Union Station so was an easy walk and didn't have to pay for transportation. Our check-in and check-out were fast and easy with no problems. Our room was clean and comfortable. We appreciated the fact that we had a refrigerator we could actually use and wasn't filled with items you had to be afraid to even touch or you would be charged for it. The breakfast buffet was very good with many choices of hot and cold items. The cook was very pleasant and accommodating. If we were to go back in this area, we would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LaVonne H., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback, thank you very much for sharing. I will certainly share with our teams, as they take great pride in ensuring your satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Families - 10/09/2018 AccorHotels certified review

Very nice hotel. Clean and spacious rooms with really comfortable beds. Will stay again when we return to Toronto. Highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah W., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. Im truly delighted you enjoyed your visit, and would recommend us. It's music to our ears, thank you very much. Our teams take great pride in ensuring a relaxing and rejuvenating stay for all our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Michelle W. Friends - 10/09/2018 AccorHotels certified review
« Comfortable stay »

Check in was a breeze ! room was bright comfortable modern and clean ! beds very comfortable highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle W., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am truly delighted we provided a seamless arrival and deck in experience. We are truly committed to ensuing a easy and restful stay for all out guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Anonymous Friends - 10/09/2018 AccorHotels certified review
« Awesome »

Beautiful rooms, very clean. Very friendly staff including housekeeping. Excellent location. Restaurant waiter very likeable and professional. Only one drawback was the chicken my daughter ordered had a strange odor which the waiter promptly returned it and did not charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valerie F., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am delighted to hear you enjoyed your visit with us, and the services from our teams. I am disappointed to learn of your experience in our lobby lounge, and will promptly address with our management team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

Kelly C. Couples - 10/09/2018 AccorHotels certified review
« Very nice! »

Very nice hotel in a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly C., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low, and most sincerely apologize we did not meet all expectations, as your satisfaction is of utmost importance with our team. If there was anything we should have dome to ensure your satisfaction, please do not hesitate to let us know as we would love to hear. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Andrew White Manager, Operations an…

Couples - 10/09/2018 TripAdvisor review
« Modern hotel in convenient location »

We stayed 6 nights at this hotel, tho we had 3 bookings due to a change of plan. This did seem to cause some confusion at check-in as we wanted the same room for all. We did present an email that assured us this was possible and arrangements were duly made tho' the billing was still separate. The superior king room was spacious and the bed comfortable. USB charging points were available so we did not need our adaptors.There was a very good supply of toiletries in the bathroom and the shower had 3 outlet options. Transport and the city centre were nearby and we used the City Site seeing bus with the Niagara Falls optional add-on.The in room TV had very limited hotel information without data about the restaurant - this badly needs some attention.We did dine in the hotel and the meals were good and freshly cooked. Breakfasts were well cateed for and the staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul J; Thank you very much for sharing your recent stay with us, we are truly delighted you enjoyed your visit, and sincerely apologize for the confusion at check-in with keeping your same room. Our newly renovated room were designed to provide a seamless stay and put your mind at ease, therefore the installation of USB ports were essential with the popularity and necessity of tablets and smartphones. As you mentioned, we also have new digital televisions which we are in the process of adding content to showcase our restaurant, and property amenities such as pool and fitness centre as well as attractions in the city with map and directions. Thank you for sharing your experience with us, and we agree chefs know how whip up a tasty meal. We do hope you will keep us in mind, next time you are in Toronto. Warm Regards; Andrew White Manager, Operations

Anonymous Families - 09/09/2018 AccorHotels certified review
« It was a satisfactory experience »

The general areas and room were nicely furnished and very inviting. The staff was friendly and the food was good. I especially enjoyed the sauna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I am delighted you enjoyed your stay, and our new sauna, however deeply disappointed our team did not deliver on the basics of welcoming our guests, the smile. I will be sure to share with our front desk as a learning experience on the power of the smile. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Andrew White Manager, Operations

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