Novotel Toronto Centre Hotel 4 stars

TripAdvisor rating 4.5/5 334 reviews
Novotel Toronto Centre
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+ 26 Services
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Room 1

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Hotel extras

  • Free WiFi, ergonomic work space, cable TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Sony Centre, St Lawrence Market

  • Union Station trains, subway: 5 minutes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool. Closed for maintenance till july the 04th 2019
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Centre

45 The Esplanade
M5E 1W2
toronto
canada

Tel: +1416 367 8900

Fax: (+1)416 360 8285

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISION :   UNIVERSITY UNION STATION

  • DOWNTOWN TORONTO :  

  • By plane

    PEARSON INTERNATIONAL AIRPORT At 28.49km / 17.7 miles

  • By plane

    TORONTO ISLAND AIRPORT At 3km / 2 miles

  • By boat

    QUEEN'S QUAY At 0.64km / 0.4 miles

  • By boat

    QUEENS QUAY TERMINAL At 0.3km / 0.19 miles

  • By car

    GARDINER EXPRESSWAY/YONGE At 0.3km / 0.19 miles

  • By car

    GARDINER/JARVIS At 0.64km / 0.4 miles

  • By car

    GARDINER/SPADINA At 0.8km / 0.5 miles

  • By train

    UNION STATION At 0.64km / 0.4 miles

GPS :43.646757, -79.374359

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

NEWLY RENOVATED SUPERIOR KING

  • Max. number of persons: ‌3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

NEWLY RENOVATED SUPERIOR TWO QUEEN BEDS

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

NEWLY RENOVATED EXECUTIVE KING ROOM

  • Max. number of persons: ‌3
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

NEWLY RENOVATED PREMIER EXECUTIVE

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

NEWLY RENOVATED SUPERIOR KING ADA

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

NEWLY RENOVATED SUPERIOR KING ADA ROLL IN SHOWER

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

EXECUTIVE JUNIOR SUITE

  • Max. number of persons: ‌3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

JR SUITE WITH KING BED

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

CAFE NICOLE

Type of cuisine: International

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUNGE

Photo non contractuelle / Strictly non binding

Unwind with a cocktail in the intimate atmosphere of the contemporary lobby Lounge. Open daily and serving a diverse bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 231 m²

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Toronto Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

7,075 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

334 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

excellent hotel

TripAdvisor rating 4.5/5

pcwhittle Couples - 21/07/2019 TripAdvisor review

900 meters aprox to central railway, beautifully renovated period building with great restaruants across the road, rear rooms have a car park view only so if its privacy & quite you are after then also excellent

Fantastic

Customer review rating 4.2/5

Enrique S. Friends - 19/07/2019 AccorHotels certified review

Everiting about the hotel was good and as advertise

Very enjoyable stay

Customer review rating 4.2/5

Anonymous Couples - 19/07/2019 AccorHotels certified review

The room was very comfortable and the staff helpful and polite. We really enjoyed our stay and would definitely stay there next time we go to Toronto.

Enjoyed my stay.

Customer review rating 4.2/5

Anonymous Business - 18/07/2019 AccorHotels certified review

Attendant could not find my reservation on arrival but thankfully there were rooms available and was able to accommodate.

Dear Cheryl H., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize for your arrival experience, which we shall continue to investigate as to why your reservation was not found. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Andrew White Manager, Operations

Great facility in great location.

Customer review rating 4.2/5

Bob M. Business - 18/07/2019 AccorHotels certified review

We have to go to Toronto frequently for hospital visits and find the Novotel an excellent choice when we can get an affordable rate. Unfortunately it is often more than we can afford.

Dear Mr. M., Thank you very much for sharing your visit with us, and your candid feedback regarding our rates. We certainly wish to be your home-away-from home while visiting Toronto. Our rates do fluctuate with demand, and we do our best to be comparable with our neighborhood hotels. We also do offer CAA rates and discounted rates for organizations and affiliations, and of course, our Le Club members. Should you find a lesser rate in our neighborhood; kindly phone our reservations team directly at 41… to see what may be able to offer. Sincerely, Andrew White Manager, Operations

Beautiful rooms!

Customer review rating 4.2/5

Lee Business - 18/07/2019 AccorHotels certified review

It was great, very comfortable. The only thing that was a little weird was there was no top sheet on my bed, just the fitted and comforter. Other than that it was a great stay.

Dear Lee L., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I do apologize for no top sheet on your bed. One of our main goals is to provide ultimate comfort, which is why we make our beds with a reversible duvet which is cleaned after every guest departure. We very much understand the comfort of a top sheet, and will certainly make the bed upon request with one, as well, we provide top sheets in the wardrobe in guest rooms. I will remind our front desk to point our this feature. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Andrew White Manager, Operations

Best service ever

Customer review rating 4.2/5

Robert V. Families - 17/07/2019 AccorHotels certified review

Due to heavy weather conditions our plane was delayed by 8 hours and we arrived in the middle of the night at 3am at the hotel. We were warmly welcomed by hotel personnel and check-in was cut to the bare minimum. We were escorted to our rooms and our luggage was taken care of. After a short night we enjoyed an excellent breakfast and for the rest of our stay we couldn't find anything to criticize. Rooms and bathrooms were spacious and clean and everything we needed was present. Room service was outstanding. If you are looking for an excellent hotel in downtown Toronto, this is the place to be.

Dear Mr. V., WOW Thank you very much for the 5/5 rating and sharing your visit with us. I am absolutely thrilled our Night Team took great care of your arrival, and made you well welcomed. I certainly look forward to sharing your review with them. Our guests comfort and security are paramount to us, and we are ever appreciate of your loyalty with AccorHotels. Our team looks forward to welcoming you back next time your travels bring you to Toronto. Warm Regards; Andrew White Manager, Operations

Clean, easy access to everywhere and helpful staff

Customer review rating 4.2/5

Mazie C. Couples - 17/07/2019 AccorHotels certified review

I booked Novotel as it is close to union station. Turned out it was a good choice and walking to union only take 5 minutes. Also very close to St Lawrence market , one of my favourite place in Toronto. The hotel is clean and staff are friendly. The room is big enough for a short stay and the bed very comfortable. I definitely will book the hotel again for my Toronto trip.

excellent

Customer review rating 4.2/5

A P. G. Families - 17/07/2019 AccorHotels certified review

very friendly & helpful staff throughout, room was very clean and comfortable, good breakfast and very good food for dinner. Great location, central to everything in Downtown. Overall a really good hotel experience.

Customer review rating 4.2/5

J Business - 17/07/2019 AccorHotels certified review

Everything was well done. only thing was that on first use of the toilet, the seat itself still had cleaner on it.

Dear Jordan C., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

very good

Customer review rating 4.2/5

Hn Families - 17/07/2019 AccorHotels certified review

spacious, clean, good location.

Customer review rating 4.2/5

Traci A. Friends - 17/07/2019 AccorHotels certified review

we had a great stay

Good location for downtown Toronto

Customer review rating 4.2/5

Art Couples - 17/07/2019 AccorHotels certified review

The experience was very good. The people were very friendly and the location was excellent.

Dear Arthur S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

A lovely hotel with all that we needed!

Customer review rating 4.2/5

C. R. Families - 16/07/2019 AccorHotels certified review

I had checked in two days prior to our arrival via email. I was happy to see a prompt asking for our arrival time. I indicated we would arrive prior to noon and I was extremely pleased that our room was indeed available for us at 11:30 am when we arrived. This is invaluable when travelling with children and I will remember this when booking future trips. The room was lovely and spacious however if we had stayed more than one night, the lack of dresser drawers would have been concerning. Some may live out of their suitcase but I like to unpack ours. The rain shower was a nice surprise and my children enjoyed the pool.

Dear Charmaine R., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am truly thrilled you and your family enjoyed your visit with us. Our newly renovated rooms and pool are certainly a hit with our guests, and we agree.. the rain shower, we believe is the best way to get your morning started. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

returning home

Customer review rating 4.2/5

Shuvaloy M. Business - 16/07/2019 AccorHotels certified review

Excellent service from checking, restaurant and all service staff. One concern. Over the last number of times I stay at the hotel, the laundry is returned either damaged or at times missing. Initially I thought this was an individual exception, but increasingly am seeing that the quality of laundry/dry cleaning is poor. I suggest considering a new vendor.

Dear Shuvaloy M., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize for the experience with using our dry cleaning/laundry vendor during your visit. It is very disappointing to hear, and I will certainly address and share with our Executive Team. I do hope our front desk team assisted with any compensation to rectify any damage. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Andrew White Manager, Operations

Great, Central location in Toronto

Customer review rating 4.2/5

Petra Business - 16/07/2019 AccorHotels certified review

I specifically picked this hotel due to its location. It was right next door to Union Station. The room was spacious and very comfortable. I do think that the customer service could be improved.

Dear Petra O., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low and most sincerely apologize as colleagues were not as helpful/friendly as should be. I shall address with out Front Desk Team. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Andrew White Manager, Operations

room not available

Customer review rating 4.2/5

Ronald P. Families - 16/07/2019 AccorHotels certified review

on arrival at 3 pm room not available after 5 hour drive had to weight in lobby for over 40 minutes terrible

Dear Ronald P., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize your room was not ready upon arrival during our advertised check-in time. I will certainly share with our housekeeping and front desk teams to ensure we are watching our inventory closely and anticipate any delays which may cause late returns of rooms. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Andrew White Manager, Operations

The room was good accept for the view.

Customer review rating 4.2/5

Derek Couples - 16/07/2019 AccorHotels certified review

Everything in the room was clean and well taken care off. The staff was wonderful and very helpful. The only thing was we could not open the curtains in the room, because the balcony of the apartments are looking into the room.

Dear Derek F., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I most sincerely apologize for the lack of view. At one time, our south facing rooms ere quite popular as you could see the lake, however the city as grown up around us,which unfortunately has blocked any view. On the positive side, there are the most quiet rooms. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon, and shall do our best to assign a north facing/street view. Sincerely, Andrew White Manager, Operations

Convenience galore at the Toronto Centre Novotel

Customer review rating 4.2/5

Jim Couples - 16/07/2019 AccorHotels certified review

The hotel was in a great location near plenty of restaurants. It was also close to St. Lawrence Market. The best part was the elevator in the lobby down to the parking garage.

Dear James P., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew White Manager, Operations

A fantastic place to stay with a group - staff couldn't be more helpful

Customer review rating 4.2/5

Craig R. Business - 15/07/2019 AccorHotels certified review

We stayed with 32 students and staff from St. John Fisher Catholic High School and we couldn't have picked a better hotel in Toronto. Great location, great facilities throughout the hotel, great breakfast - the list is endless. As a large group, we can sometimes be a bit of a nuisance with all of our instruments and gear, but the hotel were so accommodating. Nazir in particular arranged a space for us to store all of our gear from day to day and was the main man! Thank you so much.

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