Hotel - Novotel Toronto Centre
Novotel Hotel Novotel Hotel

Novotel Toronto Centre Hotel

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4.0/5 2,276 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 259.00 CAD Non member rate
From 246.05 CAD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities
    • Outdoor sports
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 262 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 100 family rooms
  • 16 connecting rooms
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Ice machine
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Web TV
    • Pay per view channel(s)
    • Radio in room
    • Direct dial telephone
    • WiFi in your room
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Video games on TV in room
    • Free access with phone card
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Crib on request
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 4,509 reviews

Our guest reviews for Novotel Toronto Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,276 reviews
AccorHotels certified review
Rs… Couples - 16/04/2018
« Novotel Toronto is modern, spotless, and staffed with kind, caring, competent people. »

Though this was a one-day stay for which I actually booked by phone due to a need for somewhat handicapped accessibility, it was enough to return in the future. Our room was near the elevator and within a block of the SONY Centre where 2Cellos were performing. The amenities were top-notch and the restaurant food where we dined for dinner and breakfast was superb.

AccorHotels certified review
Barb Families - 16/04/2018
« Great -painless »

Very good experience- have stayed here before and will again Great location across from s few restaurants and parking right there

AccorHotels certified review
Michael H. Business - 16/04/2018
« Overall excellent stayy »

The hotel is well appointed, comfortable, well located with good meeting spaces. My only down side would be the delay in checking in - there was only one person at the desk at 6:30-7.

AccorHotels certified review
Chris B. Couples - 16/04/2018
« Excellent! »

We had one of the newly renovated rooms, great design, loved the USB plugs, the bath/shower was modern and great. The one recommendation would be to put more light into the main area, even with the desk lamp, the decorative lamp and the reading lamps it was still just a bit dark. Replace that decorative lamp with a much brighter one. The staff was great, our original plan was to stay two nights, but due to an incoming ice/snow storm we decided it would be best to leave early. The staff made the changes we needed. Next time I'm in Toronto I'll be staying again, best service ever.

AccorHotels certified review
Unlisted Families - 15/04/2018

Mistake to Book months in advance. Pool not open and floor was dirty and under construction. Breakfast was kinda cold, we went later just before closing down.

AccorHotels certified review
Jennifer G. Business - 14/04/2018
« Short stay »

I recently stayed for only one night while attending a meeting in the city. The Novotel was clean and the staff was courteous. The one thing that surprises me is that you have to pay extra for wifi at a prestigious hotel when you can get it for free at any less expensive one??

AccorHotels certified review
C. A. D. Business - 13/04/2018
« Conference stay »

The check-in was quick and the staff were welcoming. The facility was in a great location with a 5 minute walk to Union Station to access Union Pearson Express. The rooms were lovely and spacious, with no view, as I overlooked the parkade . I was disappointed with no room service; however I managed with getting take out from the restaurant. The hotel was selected by Infonex as the venue for their Professional Regulatory Conference.

AccorHotels certified review
Christine Families - 13/04/2018
« Disappointed with the noise from the construction. »

Upon arriving the desk staff did not acknowledge us and remained in conversation. Our room was adequate however no artwork would have been better than the two pieces on the wall. Construction started at 7 a.m. Friday morning, when the letter left on the desk stated 9 a.m. Saturday was marginally better as it did not start until 8 a.m. The bed was fine and the cleaning staff were very personable.

AccorHotels certified review
May Business - 12/04/2018

Loved the new renovated guestrooms. I loved the "cloud" background décor above the bed! lots of table top desk space. Loved the huge metal stand up lamp in the corner that had the ability to turn up or down the brightness--most hotels just don't have enough lighting but this lamp actually gave you a option for brightness so kudos to you!!! I love all the lighting in the room. just one negative comment. The front desk had minimum 3 wrong car plates typed into the system! I don't know how many more they had wrong but I know 3 for sure! that's huge margin of error for the front desk. they need to be more accurate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear May W., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted you enjoyed our newly renovated rooms. I was disappointed to hear about issues with license plates registration for parking, please allow me to express my sincere apologies. I will share your feedback with our Front Desk Team. Thank you again for sharing your experience, and we hope your next visit will be perfect in every way. Sincerely, Marina

AccorHotels certified review
Kevin Families - 11/04/2018
« Worst hotell stay ever »

The man at the front desk barley spoke english . The room was very out of date . Thare was constant hammeering and construction making lots of noise . The pool was closed i had two very upset boys . The fire alarm went off for no reason and we all had to leave the room .

AccorHotels certified review
Jan W. Couples - 11/04/2018
« Light modern "clean" decor. »

Happily surprised over the, albeit fake but still, wooden floor, without the usual brown scruffy carpet. Nice! Fast efficient check-in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan W., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will let our designers know you liked the engineered hardwood, I am sure they will be delighted. It is a pleasure to receive such positive feedback regarding our newly renovated rooms. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina

AccorHotels certified review
Holly S. Families - 11/04/2018
« Disappointing »

I was disappointed to find that the amenities were closed for renovation. Had I known I would have stayed elsewhere as I was travelling with an infant. As well, I called ahead to confirm there was a crib for the baby. I was given a budget play pen that was not set up with a fitted sheet. I couldn’t feel safe putting my baby in it. Had I known this I would have brought my own play pen. I addressed the lack of pool service and play pen with the concierge and my concerns were dismissed. She noted that “next time” the pool will be open. Which obviously did not help my stay this time.

AccorHotels certified review
Charles L. Families - 11/04/2018
« Very convenient location for the Air Canada Centre. »

Our experience at the Novotel was great! Check-in was quick, underground parking was appreciated, and our room was clean and comfortable. The hotel is located within walking distance of excellent restaurants. And a short walk will get you to the Air Canada Centre. We enjoted our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles L., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. We are delighted you enjoyed the convenience of the location and found the rooms to be comfortable! I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina

AccorHotels certified review
Steve Couples - 10/04/2018
« Wonderful »

My wife and I stayed at the Novotel downtown. We were in from out of town to watch a hockey game. The hotel is very convenient to the ACC and the room was quite modern and comfortable. The staff were also very friendly.

AccorHotels certified review
Steve T. Business - 09/04/2018
« Comfortable and Central »

The newly renovated rooms are great. The only downsides I had was the bathroom is incredibly dark in the night and turning the light on only has one option and it's everything on, so very bright. This isn't great for a late night visit - bathrooms really need a small night light. The staff as usual are very friend and the restaurant food is pretty good. With 4 restaurant alternatives that are literally across the road you are spoilt for choice. I'll definitely stay here again when I'm in Toronto.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve T., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I will also address the lighting situation with the design team, and try to solve this issue. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shawn

AccorHotels certified review
Anonymous Business - 09/04/2018
« Indifference on the part of the booking staff and restaurant staff »

A small room with sloped ceilings when I made a 90 day booking. Indifferent restaurant staff in the mornings. I came into the restaurant to purchase breakfast and no one acknowledged my arrival, poured me a cup of coffee, or took my order. After 10 minutes I got up and left. Lost revenue for the hotel estimated at around 6 x $20. So I found a better place to stay for the remaining 83 days.

AccorHotels certified review
Konnor B. Couples - 08/04/2018
« Welcoming staff, clean room »

The hotel staff were very friendly and welcoming, and our room was very clean and comfortable. We were impressed with the bathroom accommodations, and the shower was great. We noticed however that the windows were quite dirty on the outside, and our door was very difficult to open and close, to the point that I had to put my shoulder into the door just to open it which made a loud noise down the hall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Konnor B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have brought the door issue up with our maintenance team, and the windows are due to be cleaned in the coming weeks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shawn

AccorHotels certified review
Joecooker Couples - 07/04/2018
« Nice stay at the Novotel Toronto Centre! »

My girlfriend and I stayed for 2 nights at the Novotel Toronto Centre, we were really impressed by the quality of the newly refurbished rooms! Good taste and good materials. Excellent location of the hotel. However we were disturbed by a group of kids wandering in the corridor in the morning, by the vending machine. I asked them to keep quiet, and then they found it funny to call us from another room and hang up the phone as soon as I picked it up: we did not know Novotel was a summer camp as well!

AccorHotels certified review
Adriana Families - 07/04/2018
« good central hotel »

the room was comfortable. Breakfast was good. Dinner had quality food at reasonable prices. The pool was closed but I appreciate the agreement you made with another hotel so that your guests could use their pool and spa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adriana B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shawn

AccorHotels certified review
Erin P. Families - 06/04/2018
« Email received prior to stay indicated pool would be open and it was closed. »

The pool was not open. Our children were counting on swimming on their spring break in the hotel pool. The email we received prior to arrival indicated that the pool would be open 3/31 & renovations would not impact our stay. The room we were given did not have working lamps or TV. The pool was the deal breaker. Very disappointing, such that we asked for a refund & stayed at Royal York instead. While we appreciate that you had an arrangement with Royal York that your guests could use their pool, it’s completely unrealistic that small (wet) children will troop back & forth in sub freezing temps to swim. Very disappointed & we will not be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tad P., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. During this transition of updating and improving the property, delays do take place. We do try our best to limit the effect this may have on our guests. Our relationship with our guests is of paramount importance. We would like to offer you a complimentary upgrade to an Executive King room for a future stay. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Shawn

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