Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

4.0/5 1,577 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,342 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,577 reviews
Joan B. Families - 07/11/2018 AccorHotels certified review
« Location is excellent »

Maintenance response time was good, but why did the phones not work and toilets clogged? I had to call on my cell phone to order room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan B., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Decline Families - 06/11/2018 AccorHotels certified review
« Need more guest-friendliness. Statement re non- liability on the garage ticket was hostile. Restate it! »

Was charged $28 for overnight parking. Confirmation of reservation indicated charge was $25.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna W., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Jonathan D. Couples - 05/11/2018 AccorHotels certified review
« Easy »

Had an easy and accommodating check in and checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan D., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Jillian D. P. Friends - 05/11/2018 AccorHotels certified review
« Every time is different! »

Every time I stay in Redwood Shores Pullman, I never know what to expect because there have been so many changes. This is good, with the change in ownership, the remodels, upgrades and all, but each time prices change on things like parking. In my room, the AC wasn't working correctly so we had a very warm night, although I had the AC set to 67, it was consistently in the mid 70's. The frig took a long time to cool up and it doesn't cool up enough to store any food products so we lost our salads by morning. For a room that fits 4 and we had three, there was only one free water. The creamers were bad too. I went for a walk to get ice and found what I assume is a floor or night manager and asked her where the ice machine is and she walked me there. I also asked if we could have more water and she was very kind and provided three more bottles. Unfortunately, we didn't know about the creamers until the morning so no coffee for us! Everyone is kind, but parking went up from our last visit. I can't say that spending less than 12 hours in this hotel warrants a $25 parking fee. This is ridiculous. If weekend rates are decreased because a lack of business patrons, then parking shouldn't be that expensive as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jillian Del p., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Friends - 05/11/2018 AccorHotels certified review
« Bumpy start, but excellent finish »

Our experience was overall very satisfactory. i would recommend and stay again, however, the initial customer service, "getting someone to answer the phone", was frustrating and ridiculous. Once i found a person willing to help, our stay and accommodations were very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colleen D., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the lack of personnel answering the phones. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Nancie A. Families - 04/11/2018 AccorHotels certified review
« I enjoyed my stay »

Accomadating, enjoyable,relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe a., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Dinesh Business - 04/11/2018 AccorHotels certified review
« Great Experience, Comfortable Rooms and Helpful Staff at all times »

The team upgraded my room for the week I was staying. The room was Spacious with a comfortable bed and great ambience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dinesh C., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Vk Solo - 04/11/2018 AccorHotels certified review
« Great location but bad experience »

I always stay here as it is just a block away from work. But this time my stay was good for everything except the shower. The water would just turn cold in middle of the shower and even after 15 minutes waiting I would not get hot water so I was forced to finish with cold water which you can imagine how unpleasant it would be. This happened 3 out of 4 days during the stay. I did call maintenance and they said it's fine at the boiler room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Venkata Ratnam K., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Diana Business - 02/11/2018 AccorHotels certified review
« Short Business Trip »

This trip was very short. I had to ask for an upgrade vs. being offered an upgrade on previous stays. My room was a bit worn (don't recall the room number) and the internet was not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana H., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Business - 01/11/2018 AccorHotels certified review
« great »

all good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley T., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Timothy S. Business - 01/11/2018 AccorHotels certified review
« OK »

It was perfectly adequate. However, I was kept waiting at check-in for over an hour as I was told my room had been cleaned but it had not been checked and approved. This made me late for a meeting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy S., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Please send me an email directly: aj… Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Florent C. Solo - 01/11/2018 AccorHotels certified review
« All good »

Rooms are really nice, all is very clean, coffee machine is fine and the bedding is excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florent C., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Families - 31/10/2018 AccorHotels certified review

Was satisfied

Ssupahan Business - 29/10/2018 AccorHotels certified review
« Beautiful facility; disorganized service »

The place is very nice, great meeting rooms, restaurant, and rooms. Very comfortable. However, the staff seemed very disorganized. There was a total mix up with their shuttle picking me up from the airport - first call: told me it would be 45 minutes; second call 5 minutes later: repeated info from another person; third call a few minutes after that: said the shuttle was parked and waiting for me and that I was waiting in the wrong place (I was not and the shuttle finally drove up). The next day I was working in my room at 12:30 pm and wanted room service for lunch. No one answered the phone at the front desk nor at the restaurant. I called every number multiple times. So I went down to the restaurant myself. I waited at the hostess desk for about 10 minutes to be seated and when no one saw me (no one was even nearby) I finally left and went back to work in my room. I called again around 1:45 and finally got someone to bring me lunch. The next day I went down to breakfast and waited at the hostess desk for about 8 minutes while the hostess was only 10 feet away, doing something at another desk. I don't know if they are short-staffed or what, but the service wasn't a good reflection on the facility.

Anonymous Business - 29/10/2018 AccorHotels certified review
« Disappointed »

I had to change my room twice because of shower and bathroom problems. Plus, they charge $5 to receive a package for you. This is insane and not really smart. C'mon guys, it is just an envelope. I will never stay there again.

Anonymous Business - 29/10/2018 AccorHotels certified review
« Excellent »

Overall, excellent stay from check in to check out. Was quite surprised by the parking charge and thought amount was too much.

Elisa M. Business - 29/10/2018 AccorHotels certified review
« Great business stay! »

I am very particular with staffs. I think almost all receptionists were dull in character (they are not interested in talking/serving the customers). I especially like a male staff who was stationed outside the lobby in charge of shuttle bus. He was very friendly and helpful not only to me but other customers. Wifi connection was superb! Food was amazing! Very comfortable stay.

William W. Business - 29/10/2018 AccorHotels certified review
« Inside Sales Executive »

Overall satisfactory experience. Bar service was usually very good. Rooms overpriced and overrated for the amenities, or lack thereof. No store nearby should lead anyone to necessitate at least vending machines if not a staffed store. I'd work on this one because I would not return there because of this alone.

Anonymous Business - 29/10/2018 AccorHotels certified review
« Good »

Clean rooms, no bar fridge disappointing and service levels were not consistant. They were either fantastic are to be commended or below average and frustrating.

Anonymous Business - 28/10/2018 AccorHotels certified review
« Noisy room »

Room 954 was much too noisy: noise in the bathroom and next to the bed from water flow through a pipe

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