Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

4.0/5 1,602 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,553 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,602 reviews
Anonymous Business - 08/02/2019 AccorHotels certified review
« Room was shabby, staff was moderately helpful »

There was ripped wallpaper and peeling paint in the room. Bathroom looked shabby. I had an emergency and needed to extend an extra night, and the person I spoke to about it was rude. Did not even check to see if there was a room available, just said “we are full.” Never offered a waitlist. Did nothing to make me feel that I was valued as a customer. I used to stay at this hotel frequently when it was the Sofitel, but it is unlikely I will ever be back.

Claude F. Business - 07/02/2019 AccorHotels certified review
« Good stopover from SFO to Valley »

I enjoy good lounge for business meetings, the fitness to recovez from flight ( would love running machines having lakeview) , clean and nice junior suites, easy parking and business location

Marc Business - 07/02/2019 AccorHotels certified review
« Dirty room again »

This is the second time I have stayed at your hotel and the second time my room was disgusting: hairs all over the bathroom and room, holes and blood stains on the bed sheets. I was given an upgraded room which I appreciated, but it had its own cleanliness issues.

Anonymous Business - 07/02/2019 AccorHotels certified review
« V nice hotel; bedding needs a lot of improvement »

The hotel is very nice, the staff were extremely pleasant and helpful and the restaurant food was excellent. The bed in the room is a whole other story. There was only one sheet and one comforter. When it was cool and not hot, there was no option to just cover oneself with a sheet. I had to sleep directly on the bed and use the one sheet. Most hotels have an extra (lighter) comforter in the room, which would have also worked.

Anonymous Business - 07/02/2019 AccorHotels certified review
« Very nice »

The rooms were clean and comfortable, the lobby and restaurant bar were well appointed and made a beautiful impression and the service was above average.

Anonymous Solo - 05/02/2019 AccorHotels certified review
« Room 936 »

Dusty carpet and air filter. Blow dryer was filthy and cracked throughout. After speaking to housekeeping my carpet was vacuumed which helped . Bathtub not suitable for bathing. Dirty. Drained slow. Other rthan that I think the best part of this hotel as of 2/21 was the bar and restaurant foods.

Teresa E. Solo - 05/02/2019 AccorHotels certified review
« Another Awesome Weekend At The Pullman »

I absolutely Love staying at The Pullman!!! My Son goes to College at Notre Dame de Namur abd Plays Lacrosse, so I travel to San Francisco pretty much every weekend in February and March. The Staff is so accommodating and friendly! They even upgraded me because it was my Birthday. Thank you SOOO MUCH!!! Loved EVERYTHING!!!!

Anonymous Business - 04/02/2019 AccorHotels certified review
« Was okay, rooms are really nice, but service could have been better »

The Internet/WLAN connection was poor. I used the pullman_guest and even knowing there might be some people using the same time, overall I had a lot of connection issues where I just was unable to work using my devices. I could not watch Netflix on the TV, it just reported network error all day long. My baggage arrived a full day later (thanks to KLM/Airfrance) and it was delivered directly to the reception desk, however, I was not informed by the reception nor was the baggage delivered to my room. It was Airfrance who dropped me an email saying it was delivered, so I went down to the reception and needed to aks for it and pick it up myself. What I really liked, was the shuttle service SFA airport <=> Hotel. Very smart and friendly drivers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus Mr K., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Brandon Business - 04/02/2019 AccorHotels certified review
« simple and comfortable »

very nice staff from the valet gentlemen to receptionists to housecleaning ladies. i was also to pull up and ran into the hotel for a quick check-in and rush back out to get my car for the next meeting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brandon Ming Fu L., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Wei F. Couples - 04/02/2019 AccorHotels certified review
« Unauthorized credit card charge »

1. On 12/1/2018, $39.80 was charged on Credit Card-Bank of America 9096. Room booked and paid through 3rd party. No other purchase or service ordered during the stay. 12/4/2018 I spoke to Anthony, General Manager on the phone to get refund. However, no refund received after one week. I had to call the bank to dispute the charge. 2. On 1/11/2019, $39.80 was charged on Credit card-Bank of America 9096 while I was in the room. Room booked and paid through 3rd party. No other purchase or service ordered during the stay. I communicated with front desk staffs on this unauthorized charge. No contact or refund received for this matter after one week. Again, I had to call the bank to dispute the charge. 3. On 1/19/2019, $112.38 was charged on Credit Card-Chase 2377 (used different card). Room booked and paid through 3rd party. However still get charged. No other purchase or service ordered during the stay. This matter has not been resolved as of today

Brad L. Business - 03/02/2019 AccorHotels certified review
« Probably won’t return anymore »

Have stayed at this Pullman many times and it’s just not that great. Rooms are mediocre had a smell. Bar is expensive and the service set up is ODD. It’s as if no one knew exactly what to do. The food menu is limited. With other choices in the area even with a Corp discount rate think I am better served at SpringHill suites down the road or Crowne

Our hotel has responded to the review
Our hotel has responded to the review

Dear S Bradley L., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Anonymous Business - 02/02/2019 AccorHotels certified review
« No hot water in upgraded suit »

No hot water

Our hotel has responded to the review
Our hotel has responded to the review

Dear james m., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Louie T. Business - 02/02/2019 AccorHotels certified review
« L. »

Board room was very professional and nice. As far as experience, Not one person came in to ask if we needed any water, We had to use hotspot for internet. This meeting contained representatives from 4 police departments in the Bay Area. I was a little embarrassed on my behalf on having to continue to go to the bar to grab extra water and soda as I was the host of this meeting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} L., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Richard Business - 01/02/2019 AccorHotels certified review
« Average »

Average stay in a business hotel - annoyed that two out of the six nights the maid left me no shampoo and no shower gel at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard S., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Rosa L. Business - 31/01/2019 AccorHotels certified review

The hotel room was fine but no clean or tidy up during my 2 nights stay 22nd and 23rd Jan.

Anonymous Business - 31/01/2019 AccorHotels certified review
« Poor housekeeping led to uncomfortable stay »

I asked for a room made up without feathers at checkin and left for dinner. When I got back - they had taken away the duvet, made up the bed with no sheets and left two feather pillows - I am allergic. The came and I helped the woman make my bed as it was late - two horrible pillows. The room also had a strange smell, and the room Got very cold at night even thought thermostat was set to 70.

Anonymous Business - 31/01/2019 AccorHotels certified review
« Comfortable »

It was pretty comfortable - loved the ambience. The temperature felt colder than what the thermostat was showing. The group booking process was smooth and no major mishaps

Anonymous Business - 30/01/2019 AccorHotels certified review
« terrific »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris L., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Janice V. Solo - 29/01/2019 AccorHotels certified review

quick check in, spacious rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear v. Janice, We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Jon S. Families - 29/01/2019 AccorHotels certified review
« Horse says bathroom shower head broken. BAthroom floor had grout holes. AC not controllable so room too hot. »

Horse says bathroom shower head broken. BAthroom floor had grout holes. AC not controllable so room too hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon S., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

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