Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,452 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Incl- Freshly squeezed juice, bakers basket,pot of coffee and a breakfast entree dish
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,104 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,452 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 10/12/2017
« Rooms in bad condition »

Broken items in the room and most disgusting of all, toilet was not cleaned. Felt like a motel 6 vs a nice $400 night hotel. Hotel is way overpriced for what you get from an overall value. You try to be high end but cut corners everywhere.

AccorHotels certified review
Andrew B. Couples - 06/12/2017
« Quality I've Come to Expect from Pullman »

Staying here is always a pleasure. The staff are all very helpful and friendly. The accommodations are clean and upscale. I never have any issues and always enjoy my stays.

AccorHotels certified review
Ben Business - 05/12/2017
« Pleasant stay »

Quiet and comfortable; some inconvenience due to the works in progress; late check out was agreed with Front Desk 2 days before check out, and then rescinded on the day of check out via a note under my door

AccorHotels certified review
Jl T. Business - 05/12/2017
« missing the sofitel »

First time I stayed there since it was sofitel. Seems like the service and level have gone down since the name change. With the renovations to your restaurant, I waited for more than 10 min at the host station for a table about 6 pm -- no one showed up. I gave up and went up to room to order room service to pay way more than worth for a burger. Instructions on the menu hit room service button did not work. After trying that on both lines several times, I called operator -- attendant told me that is what I should have been doing in the first place. Would have appreciated that being noted on the menu and not having got a rather condescending tone from attendant. Overcooked burger arrived on time, but missing water that I requested. Just seems like the attention to customers is gone now.

AccorHotels certified review
Keith C. Business - 05/12/2017
« Missing the standard experience that i'm accustomed to. »

Still under construction, but that's understandable. Didn't have the standard toiletries in my room for 2 days. had to call to get someone to bring them up (shampoo). Didn't receive a drink ticket at Check-in. I think i've gotten one everytime i've stayed there, i assumed because i was with EA or due to my status. Overall, the experience was disappointing.

AccorHotels certified review
Bill Business - 04/12/2017
« I would never stay here again »

constant construction noise - drilling - for hours while i was in my room i asked for Dental Floss - and was told i could walk to a store (but we are in an office park , come on, there is no place to walk to). Also, how do you not have dental floss? i was at the front desk 3 times. I walked away twice - it was ALWAYS poorly staffed. I just had quick questions , and gave up. Also, there is a constant flow of manager types walking out of the door to the right, and those people work really hard to avert and avoid eye contact with people in line, so that they don't get bothered i kept the room at 80 degrees. It barely heated up To use the shower, the tub runs as if you were filling it. The whole time.

AccorHotels certified review
Anonymous Business - 04/12/2017
« Fair »

Fair. I stay at the hotel due to the hotel hosting the Company's Christmas Party

AccorHotels certified review
Wendy Business - 04/12/2017
« Service isn't what it used to be »

Although I am a gold status customer, I was put in room 444 which has a view of the roof and is right next to the service elevator. The staff using the door to the hallway would fling the door open or shut so hard it would make a loud bang at random times late night and early morning - waking me up more than a few times in my 3 night stay. I also did not receive the usual welcome bottle of water, fruit or chocolates, and welcome drink ticket. Maybe the Pullman doesn't do that anymore?

AccorHotels certified review
Anonymous Business - 04/12/2017
« Director, HR »

It was neither good or bad - I have gotten accustomed to the level of serve the Pullman SF provides and some of it is good, some of it is sub-par, such as how clean the rooms are (always below standard unfortunately).

AccorHotels certified review
John B. Couples - 04/12/2017

Very brief overnight stay. Construction in progress.

AccorHotels certified review
Kelli V. Business - 03/12/2017
« Good experience »

Reliable

AccorHotels certified review
Brendan Business - 03/12/2017
« Love the renovations - can't wait for the new restaurant to open »

Great service and fantastic rooms. A very enjoyable stay. The staff were exceptionally helpful and friendly and the service and meals in the restaurant were excellent. Really looking forward to the opening of the new restaurant and bar shortly

AccorHotels certified review
Dw Business - 03/12/2017
« Service is good but housekeeping needs improvement »

The Pullman Redwood City is well located and a nice hotel with good services and amenities; it is certainly a step up from most business hotels. I have stayed there on a very regular basis over the last 3-years and, in many ways, it is my home away from home. This Pullman has/is undergoing renovation. The upgrades are nice, and needed, and I like the new décor selected for the rooms. I frequently use the dining and fitness facilities at the hotel and also find them much better than most. Of particular note, despite the current construction and very limited space allocated for the restaurant and bar (until they re-open in December), the serving staff of Kenny, Benny, and Leo continue to provide excellent service and a friendly atmosphere, though the temporary space is often at capacity at peak dinner hours. On the negative side, the cleanliness of the rooms has slipped despite the recent upgrades - especially as compared to the days when this hotel was a Sofitel. The bathtubs and showers often have mold in the corners, along the bottom of the sweeps, and in the grout - probably my biggest consistent gripe with this hotel. And the bedding is comfortable but there are sometimes holes in the covers and sheets due to wear and tear. Additionally, periodically, I find little housekeeping details overlooked like replenishment of complimentary shampoo, water bottles, amenity boxes, etc. I like this Pullman hotel and do generally recommend it. However, for senior-executive visitors, I sometimes don't, as a result of the housekeeping issues noted above. If the hotel could get these fixed, on top of its current facelift, I could whole-heartedly recommend it to everyone I know as the place to stay in this part of the Valley.

AccorHotels certified review
Ryan Business - 03/12/2017
« Quick Stay at Pullman »

Quick Stay at Pullman, it was decent. Hotel was under construction (no noise during my visit), but it was clear it was under renovation. Some other guests in the lobby bar complained about their rooms not being ready. Well, both pairs of guests and it was after 5 pm, well after checkin should be.

AccorHotels certified review
Stacy G. Friends - 01/12/2017
« A little disappointing. »

I had 12 rooms booked for my son's Bar Mitzvah. I had pre-arranged for goody bags to be offered to them upon check in. Also, you offered my guests $10 parking. Quite a few guests said they never received their bag and many were charged the full price unless they challenged it. That is a very large change from when I booked many rooms when it was the Sofitel.

AccorHotels certified review
Anonymous Business - 30/11/2017
« Not as good as the Sofitel was »

Between the black mold growing all over the shower, paint coming off of the walls, worn linen, Construction, and relatively dirty dining room, and food that wasn't up to the standards that this hotel used to have I'm a bit dissatisfied. I'm registering my objection because I would love to see you guys get back to the world class Hotel you used to be. Can't recommend you though right now.

AccorHotels certified review
Anonymous Business - 29/11/2017
« Average »

I like room service. Staff is friendly. But I had practically no hot water for my shower in the morning.

AccorHotels certified review
C G. Families - 28/11/2017
« Lovely stay. No complaints »

Everything was great. Lovely hotel. We had stayed here before when it was a Sofitel and were pleased again.

AccorHotels certified review
No T. Business - 27/11/2017
« Ok stay, but underwhelming for the price I paid. »

Room was nice, but for the price point I expect more.

AccorHotels certified review
Jasonnunan Couples - 27/11/2017
« Good value for top notch experience. »

We found the staff to be capable and obliging at all times. Food at the breakfast buffet was high quality. Window had some kind of sealing issue where it had a lot of condensation, however that floor of the building was being closed for renovation so I'm assuming the issue as addressed at that time. Otherwise facility very clean and well kept.

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