Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

4.0/5 1,572 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,294 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,572 reviews
Whitney R. Business - 12/10/2018 AccorHotels certified review
« Noisy rooms, inappropriate staff »

I was put in a very comfortable room with ONE major issue: it was next to housekeeping. (944). Starting at 8am, and lasting late into the night, the walls to my room that connected with the housekeeping office would shake as the employees jammed their carts in. I'd recommend getting a larger doorway. It was incessant and untenable. Secondly, my friend previously stayed at the property and was followed to her room by a bartender working at the hotel (after his shift). She reported this incident and a police report was filed (January 2018), but when we returned for the conference put on by Facebook, that bartender was still there working. She felt very, very unsafe on the property, and told management, who said they would call her back. They never did.

Carole B. Friends - 09/10/2018 AccorHotels certified review
« Disappointing »

First, we were told you have shuttle service from the San Jose Airport to the hotel.......called, could barely understand who I spoke with, but they said the shuttle would be there in a half hour - 45 minutes later I called to check the status - I was told that the shuttle broke down and to take a taxi and you would re-imburse us, which we did. Pull up in front of the hotel, 4 bellmen were at the kiosk and no one came to assist with our bags. Saturday night, I called the front desk to check on the shuttle to the San Jose Airport and was told that the shuttle leaves on the hour and to be at the valet ten to fifteen minutes beforehand. Upon checking out, and mentioning the shuttle, we were infomed that the shuttel only services the San Franciso Airport - one would think that your employees would know that information! The only bright part of our stay at your facility was our food & beverage server, Bennie. We will not choose to stay at this facility again - very cold atmosphere, other than out by the lagoon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Please email me direct: aj… Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Linda Families - 08/10/2018 AccorHotels certified review
« Comfortable »

Very comfortable hotel. Nice amenities. Loved the free drink upon arrival! Great views, but windows are dirty. We had a wonderful time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda P., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Couples - 08/10/2018 AccorHotels certified review
« The hotel seems woefully understaffed these days vs previous trips. »

Not enough luggage carts; slow bellmen; housekeeping forgetting to leave basic items like washcloths..., when we called housekeeping to have them sent, we were told they would be right up. 10 minutes later, we received a call asking “what is it that you need sent to your room?” We forgot a hairdryer in the room.. called the day we checked out & told her the room number & exactly where it was. She said she was unable to send someone to the room or alert housekeeping, but, rather, “if it’s turned in, you’ll receive an email from us.” Big surprise, we never heard from the hotel again. We have stayed at this hotel for years... this is the worst service we have experienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric K., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Anonymous Families - 07/10/2018 AccorHotels certified review

As always, the views are superior - the rooms really nice! And great service!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry F., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

John Business - 07/10/2018 AccorHotels certified review
« Comfortable, Silicon Valley expensive, average location »

This is a pretty standard Silicon Valley hotel: relatively comfortable but expensive. Impressed with the super-comfy bed. Less so with the $5 porterage charge to have items delivered to the hotel, expensive breakfast / cafe ($5 for one chocolate croissant!) and the average location, with little within walkable distance. Decent bar and the food was better than I had expected. If you’re staying on expenses, this is fine. If you’re on your own dime, I would look for something else in a better location. All that said, Silicon Valley hotels are expensive for what they offer. This is better than many I’ve stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

In-named Business - 07/10/2018 AccorHotels certified review
« Rooms are very tired »

Several sockets did not work. My WiFi and that of several colleagues in other rooms never connected. Bed was nice. I would describe the rooms as tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff M., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. My email address is aj… Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

John Business - 05/10/2018 AccorHotels certified review
« Great! »

Nice hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin B., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Rosa M. Families - 02/10/2018 AccorHotels certified review
« Great »

Front desk Julia was wonderful. Bell man very polite and helpful. We only wish room had a microwave and frig. Otherwise rooms are very clean and confortable. Grandaughter had a blast outdoors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosa m., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Mark W. Friends - 02/10/2018 AccorHotels certified review
« Some good & some bad below »

Good: breakfast/service & coffee were outstanding. Loved the upgraded showers & water pressure was thumbs up. Bad: Had room service on Saturday Night. Simple club sandwich that was late, cold & soggy. May have had bug/insect in my bed. Left a sample at front desk (very accommodating btw) from room 434. May have been something else so did not want to rush to judgment. Check the sheets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark W., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, AJ Prasaguet

Neal C. Business - 01/10/2018 AccorHotels certified review
« A really excellent hotel »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Uribe General Manager

Hubert Couples - 30/09/2018 AccorHotels certified review
« Very good in general »

Overall good , even if slow at reception as not enough staff available. Service as expected from a Pullman with very good breakfast buffet. I however have a big frustration as I book this hotel 6 months in advance prepaid to get the best price and I have been very surprise 2-3 and 4 months after booking to find the same room available at half the price. This should not happen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hubert B., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Business - 30/09/2018 AccorHotels certified review
« I re wives substandard service for a hotel at this level »

Only half my room service order brought. That took over an hour. Said they would run right down and get the rest. Over another hour and 3 phone calls later the rest of my dinner arrived. Also asked to have my bill emailed (after they bumbled around and failed trying to print it) and they didn’t send it. Now I have to waste my time to track it down for expense purposes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher O., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our hotel in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. I would love to get more information from you, if you would be so kind to email me with more information or let me know if a phone call would be a better suit. Sincerely, AJ Prasaguet

Richard C. Business - 30/09/2018 AccorHotels certified review
« Efficient, user friendly for a business traveler. »

Very efficient check - in and check - out. Nice, clean room. Friendly people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard C., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Ph Business - 30/09/2018 AccorHotels certified review
« Lovely experience in a customer-caring house »

A modern hotel in a green area south of San Francisco Airport with modern rooms, good breakfast and nice staff. I really liked staying at yours. With the Shuttle bus you can reach the airport and from there the city, which takes a while, but is fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philipp P., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Cora Families - 27/09/2018 AccorHotels certified review
« Bridal party 2-night stay »

The bridal suite was awesome. Everyone in my group was happy especially when our parking fees were waived (it should be).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cora R., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Jc Business - 24/09/2018 AccorHotels certified review
« Average »

Grumpy check in, poor lunch and evening waiting staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin C., Thank you for taking the time to tell us about your experience at the Pullman San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AJ Prasaguet

Sara D. Business - 22/09/2018 AccorHotels certified review
« Feather-free room was a hassle, terrible sleep, great employees though »

Initial request was made for a feather-free room, but when we arrived room had feather pillows duvet and mattress topper. Not a big deal, requests often get overlooked. Asked front desk to replace bedding and they said “no problem” we went down to bar to wait for room to be changed. 1-2 hours later we returned to find that nothing had been replaced. Called back to front desk and they eventually sent someone with 2 pillows and a small blanket that they handed us at the door (too small for 2 people to use) but no replacement sheets or enough pillows to sleep comfortably. Because there were a few loose quills and feather bits we had to remove sheets and ended up having a miserable sleep on top of the blanket (so we were not on bare mattress) cold and under-pillowed. This is our favorite Bay Area hotel and stay here often, so it was a very disappointing experience on a business trip weekend. Hopefully this doesn’t happen when we return next month.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara D., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. I would love to chat with you further via phone. Sincerely, AJ Prasaguet

Ye Business - 21/09/2018 AccorHotels certified review
« good room and value for money »

Room was good. Good location and value for money. Online check in is useless- I spent as much time to get the key when I arrived that I would have had I not checked in online.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yair E., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Business - 20/09/2018 AccorHotels certified review
« Just okay »

Front desk and doorman great. Lobby area great. Drawbacks:Poor drainage in shower/tub. I called to request and reserve a room with king bed. Reservations desk confirmed my reservation. When I checked-in it was not available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimitri D., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

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