Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

4.0/5 1,591 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,473 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,591 reviews
Charles Couples - 10/01/2019 AccorHotels certified review
« Every staff member was friendly and accommodating. »

Great staff and service, excellent breakfast, good location, beautiful hotel.

John Business - 10/01/2019 AccorHotels certified review
« too long of a wait for service »

Stay was okay, the service waits were really long for checking in and there was no bell service in the morning to check bags in. I waited for 15 minutes at the front desk (which had only 1 person working), until I finally flagged down someone from the back office to come and bell check my bag. Otherwise, the hotel room and restaurant experience was fine.

Hakan Couples - 08/01/2019 AccorHotels certified review
« Great Hotel in the Bay Area »

Visited the Bay Area for 6 days and had a great experience staying at Pullman. Hotel, Customer Service and location was better than expected. Will definitely stay here again in future visits. Thanks

Anonymous Couples - 07/01/2019 AccorHotels certified review
« satisfied »

Hotel and staff were very courteous and professional. Was disappointed as we understood a continental breakfast ( juice, coffee, muffin ) was included in our weekend package and were told by staff there was a charge.

M S. Couples - 06/01/2019 AccorHotels certified review

While your staff is very courteous and attentive, since your time as Sofitel I have found little things lacking thus making the experience a little less than previous stays. For example, on my recent trip there was a welcome drink was only for one person when there were clearly 2 guests. All other Accors hotels provide one welcome drink per guest per visit.

Victoria O. Couples - 04/01/2019 AccorHotels certified review
« It’s gone downhill »

Bad. The bar and restaurant were horrible. It used to be good when it was the Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. O., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we be taking the appropriate measures to address the opportunities in our food and beverage outlets. Is there any particular or specific comments you would like to share? It is my ultimate goal to ensure we better serve you next time you visit us. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Richard Uribe General Manager

Friends getaway - 04/01/2019 TripAdvisor review
« Wet Carpet »

The rooms are gorgeous and comfortable but when I woke up in the morning I stepped in a puddle of wet carpet there’s a smell coming from the room the night before like a mildew smell but I thought I was nothing I thought I was probably just cleaning supply from the room but notice in the morning that the carpets were soaking wet I notify the hotel via telephone and when I went to check out nothing was said to meSo I talk to the manager and explain what happened and basically they apologize to me but was never offer Anything/or Compte .....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Companion10367460909, Thank you very much for sharing your review. I am glad to read that you enjoyed the look and feel of our guest room, we appreciate your kind recognition. Please accept my most sincere apologies for the inconvenience you experienced with the wet carpet in your room as well as for the lack of proper follow up. I am at your service and would like to have the opportunity to make things better, you may reach me at Richard.uribe@accor.com, I look forward to being in contact with you. With warm regards, Richard Uribe General Manager

David Families - 03/01/2019 AccorHotels certified review
« Almost great. »

Our stay was great but upon checking out the system was down and I couldn't resolve my parking issue. I was self parking and was in agreement with the parking fee. But I was charged for all nights for parking even though I didn't park every night at the garage. Still trying to resolve the issue.

Es Friends - 03/01/2019 AccorHotels certified review
« Extremely Disappointed »

This is the second year in a row that I've stayed at this property on New Years due to its convenience of location yet have had an even worse experience with each stay. The first stay, 2/4 of my party blacked out and believe that the waiter servicing us the entire evening put something in their beverages to which he looked shocked to see us return this year - which management did not take seriously nor do anything about the situation but inform us not to come back if we do not feel comfortable because they still worked there and he would be "talked to". Of course, after an experience like this would have already deterred us from staying away yet due to family from out of town and location, decided to convince them to give it another shot and will keep it low key. This time around, I called and would ask if they were planning to do anything for new years and was told there was nothing going on as we were looking for just a hotel bar to stay at and as stated, location was the only main factor in our decision to come back and give it another chance even though those same parties remained to feel uncomfortable - granted, this wasn't the situation when we arrived to find out an event was indeed taking place yet not advertised or posted anywhere. Second, I paid the additional fees to upgrade the two rooms requested which they said were available upon arrival. I attended to one room (which was told there would be a fridge in the room and was no where, and when I called down to ask if I just was not looking in a proper location or if they can send one was greeted with a rude response that "its there just keep looking I don't have time for this I'm busy and to call later" - which a sweet housekeeper brought one up and also was in shock that there was no actual placement for a fridge anywhere) and assumed the other room was identical and did not think I had to go and check it out prior to my guests arrival later that evening. Upon their arrival, we walk into the room to no lighting and none of the switches working, and furniture moved as if someone was sitting or staying there and not fully cleaned. Then onto the bathroom where it was infested with flies and bugs all over the walls, sink, and bathtub along with toe nail clippings and all of the towels and tissue were soaked and wet. Beyond disgusted, we called the front desk to be informed that they will call us back right away. 10 minutes go by and my guests simply want to change rooms or settle in for the evening and are uneasy to even stay in the room. We call back and are rudely told that the manager has other priorities at the moment and will get back to us when he can. We immediately went down to the front desk to demand a room move, and once told there weren't any other suites available were even willing to have housekeeping service the existing room but said that might also take a while. It resulted in just getting another king bedded standard room close to the other room. This, of course, leaving yet another sour taste in our mouth let alone the unprofessional attitude and lack of communication from management. I left my personal cell and was told I would receive a call back as soon as the manager got out of a "meeting" but had not heard back at all. Peter at the front desk who originally checked me in was super helpful from the beginning and luckily was still around when I came down and assisted with moving of the rooms but still was not happy that there were no other suites available or MOD to take the time to address this issue. We proceeded with our evening and was also promised at check-in that both rooms would have a guaranteed 1:00pm check out and I would not have to call in the morning which both rooms received knocks on the door at 11:00am and 12:00pm. I had called down the first time to confirm the 1:00pm check out and was told yes that they would contact housekeeping but they still came back. The following morning I went to check out and spoke with the MOD to see how they could best accommodate and he waived the parking and upgrade fees yet just feel that there were just issues after issues and no proper protocol as to how to address guest issues. There are serious underlying issues at this property, from drugging clients, to dirty rooms and horrible customer service and better believe will let everyone know never to stay at this property ever again. And the fact that management did not take any of this seriously and ask us not to come back should we feel uncomfortable should have been our sign to not return but I thought this time would make up for it but it just made things terribly worse.

Pj Friends - 03/01/2019 AccorHotels certified review
« Quiet comfortable rooms »

Stayed here on New Year’s Eve. The rooms are very comfortable and clean, with a small fridge in the room. Very quiet- a nice surprise given it was NYE

Anonymous Families - 03/01/2019 AccorHotels certified review
« Very nice hotel in business park location »

The Pullman is more of a business hotel - in function and locale. We have family in Woodside and usually stay in Palo Alto. Thought we'd try the Pullman in Redwood City for a change. The hotel was very nice but seems to be more attuned to a business clientele. Its location is remote from any nearby shops.

Michele B. Solo - 02/01/2019 AccorHotels certified review
« The experience was satisfactory. »

I noticed a very large German Shepard near the bar area feet away from where I was dining. As I got up from the table he loudly barked as I had observed he did with each passerby. His owner said it was his way of saying “hello”. The maid service also knocked relentlessly every hour even though I specifically stated I had a late check-out. This unfortunately eradicated any relaxation and sleep I had hoped to get.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele B., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize for the couple of mishaps and we will continue to work on these. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Family - 02/01/2019 TripAdvisor review
« Absolutely loved this hotel! »

Stayed at the Pullman for 5 nights while visiting my daughter for Christmas in San Fran. I was so pleasantly surprised that the property was so well maintained and centrally located. Room was quite large and housekeeping staff was spot on. Will be back here again!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ajz007, Thank you so very much for sharing your review, we are delighted to read that you enjoyed your stay with us during the holidays. Your kind recognition means very much to us all here at the Pullman San Francisco Bay, it has been and will continue to be shared with the various teams as I visit them this week. Thank you. We are very excited to know that you will return, thank you very much for your loyalty to our hotel. We are all at your service today and in the future and also look forward to welcoming you back soon. With warm regards, Richard Uribe General Manager

Anonymous Families - 29/12/2018 AccorHotels certified review
« Very pleasant relaxing stay »

We enjoyed our stay. A few things that would have been nice...have the marketplace store open for coffee and snacks for extended hours. We were surprised by the high self park rate, would have been great to have been told ahead of time. Your staff were all very professional and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda B., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Beth Friends - 29/12/2018 AccorHotels certified review
« quiet clean and very comfortable beds »

very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear elizabeth C., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Amanda B. Families - 29/12/2018 AccorHotels certified review
« Less than average hotel »

Unfortunately our experience was not great. The location/view was beautiful, but the accommodations were sub-par. Our sheets were stained when we checked in, there was black mold around the tub, the hote water went out for about an hour one morning and our room wasn’t cleaned one day. We stayed here before and had a good experience, but now I am not sure we would return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda B., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our rooms in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, AJ Prasaguet

Anonymous Couples - 27/12/2018 AccorHotels certified review
« Very friendly and helpful staff. Nice, clean, comfortable room. »

Staff was friendly and helpful..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauran R., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Friends - 26/12/2018 AccorHotels certified review
« Just okay... »

Overall hotel ambiance is nice. Double beds are way too small for 4 people. And NO HOT TUB was disappointing! Overnight parking was pricey. Breakfast was yummy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noreen L., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Gyula S. Solo - 26/12/2018 AccorHotels certified review
« Disappointing, no hot water in the morning, dog barking periodically all night. »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gyula S., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Anonymous Business - 25/12/2018 AccorHotels certified review
« Underwhelmed »

The experience was okay. Overpriced food that was average at best, moderately comfortable bed, no mini fridge in my room (a junior suite), and no outlets by my bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mario V., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

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