Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

4.0/5 1,534 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,534 reviews
Couples - 03/06/2018 TripAdvisor review
« Lovely Stay »

A lovely hotel, formerly the Sofitel, located in close proximity to San Francisco Airport. The setting, on a small lake, is lovely. The rooms are spacious and very comfortable. The hotel ammenities are great. The self parking garage is secure and convenient, charged at $25USD per night.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Col20, Thank you for staying with us. We are glad you enjoyed the hotel amenities and loved our lagoon view. We hope to see you again.

Couples - 25/05/2018 TripAdvisor review
« DON'T USE ADVANCE ONLINE CHECK-IN WITH THIS HOTEL »

We booked a room here for a weekend get away to the Bay Area. The hotel, its location, and the room we got were all excellent. However, we made the mistake of using an offer from Pullman Hotels to check-in online in advance. As expected, the advance check-in put at $500 hold on our credit card for one night plus incidental expenses. When we stopped at the front deck to pick up our keys, the desk clerk asked for ID and a credit card to verify who we are and then ran the credit card putting a second $544 hold on our credit card. We didn't discover this until the next morning. The hotel now had put holds totaling $1,044 for a $400 stay on our credit card! We spoke with the deck clerk and someone in accounting and explained the situation. After about 20 minutes of looking over the record, the person in accounting agreed with us and assured us that he would remove the second hold. This was a hassle for us in the first place, but we felt relieved that the situation was taken care of. We went merrily on our way. Five days have passed and the second hold is still on our credit card even though the bill for our one night stay has cleared and been paid. So now we are on the phone trying to get the hold removed again -- all in all, this room was not worth the hassle. We wouldn't want to go through this again and assume other visitors wouldn't want to as well.

Family - 09/05/2018 TripAdvisor review
« Rude desk staff »

Daughter is a rower at UC Berkeley and every year we stay here 3-4 times for races. Great location right on the finish line and the hotel itself is fine. We purchased a package that was labeled “Park, Sleep and Fly, Bed and Breakfast”. Morning after arrival we went to have breakfast but were told by the hostess our room was “not on the list” but she would talk to front desk. Upon check out, there was no charge for breakfast on our bill so I figured all was good, but since we had two more stays booked, I took photo of our confirmation emails showing the description which clearly stated Breakfast. Next visit we made sure to ask upon check in that breakfast was included so we wouldn’t have the same issue in the morning. Desk clerk was very dismissive and said no breakfast, only parking was included. So I pulled out the iPad and showed her my screenshot. She literally rolled her eyes and said “fine” and continued typing so I thought she was adding the breakfast on our reservation. Next morning, again hostess has to go talk to the desk because we are not “on the list”. Trip #3 same routine....no breakfast, show screenshot, still not on the breakfast list in the morning but this time upon checkout they had billed us for $55 breakfast. Husband showed screenshot yet again and was told very rudely that they would take it off but we had to mail them the full confirmation once we got home! So word or warning...if you book any of their special packages, print out proof to take with you and be prepared to be treated with contempt. BTW the breakfast buffet looks fantastic but is not good. Next year we will book elsewhere and make the short drive to race course.

Business - 05/03/2018 TripAdvisor review
« Great Hotel for a comfortable stay. »

I really have nothing to add other than my stay was with out any issues which is what it should be.I plan to stay here more in the future because this hotel is very convenient to our Norther California office.

Family - 08/01/2018 TripAdvisor review
« Stair and floor carpet of the cafeteria were full of dust , should be clean more often . »

There was this male server stare at us in a weird way while we were having breakfast o. The first day of our visit ,not friendly at all , we are party of 4 but only 2 breakfast covered. Location is not close to any attraction or shopping area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, Thank you for your valuable feedback. Breakfast packages differ based on occupants registered to the room and will share the feedback with our restaurant team to ensure we are holding ourselves to the highest standards at all times. We appreciate you sharing.

rogerhH4927QM Family - 03/01/2018 TripAdvisor review
« Roger's stay. »

All went well except for our visit to the bar one evening. We ordered three drinks and the bill was over $48 which is very excessive. The other amenities were good such as parking food and the room itself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, Thank you for your feedback during your most recent stay with us at Pullman San Francisco Bay. We are glad to hear you enjoyed your visit overall. In regards to our drink pricing, we were able to confirm that it is on line with our surrounding market and shared the feedback to our restaurant management team to review along with monitoring. Thank you for staying with us and we look forward to the opportunity to host you again.

Business - 10/12/2017 TripAdvisor review
« Rooms in bad condition »

Broken items in the room and most disgusting of all, toilet was not cleaned. Felt like a motel 6 vs a nice $400 night hotel. Hotel is way overpriced for what you get from an overall value. You try to be high end but cut corners everywhere.

Business - 08/11/2017 TripAdvisor review
« Trip to Redwood City, San Francisco »

Nice and clean hotel with good customer service. Was undergoing renovation so the back side next to huge water body was not open. Very quiet and the restaurant on first floor was excellent with good ambiance.

Couples - 02/11/2017 TripAdvisor review
« great place to stay »

Despite the large amount of renovation that is currently being performed our stay was very very pleasant. From the moment we signed in until we checked out we were treated very hospitably and professionally. Our room was very comfortable and room service prompt and courteous. we look forward to our next visit..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the 5 star review !!! We look forward to having you stay at Pullman San Francisco Bay hotel for your next stay.

Business - 27/10/2017 TripAdvisor review
« Unreliable, disorganized, tardy services cost me dearly, but dishonesty offends the most. »

Arrived to stay for a couple of nights while interviewing at academic medical centers in SF and Palo Alto. Location seemed adequate. Room was not ready rendering check in process clunky. I was ultimately sent to a room that did not match the description of that which I had pre-reserved (smaller beds, different level). Front desk attendant overnight acted helpless/not empowered to help me. I needed urgent dry cleaning services in accordance with the published ticket in the room. I followed instructions to the letter, calling the front desk after completing the ticket. They promised an attending would come collect the garments immediately. 1 hour later, nothing had happened. I called the desk again. Attendant stated that help was "busy" and I should just keep waiting. I was quite late. I asked if I couldn't bring the suits and dress shirts for dry cleaning and socks/undergarments for laundry down myself to expedite. Attendant sighed loudly but acquiesced. I delivered all garments and ticket stating my intent to pay for most expedited service in accordance with time parameters as instructed. I was PROMISED return of all garments by the appropriate time that evening. I returned that afternoon and had no garments in my room. I waited until the designated time and inquired. Was told by front desk staff that all items were at the cleaners and would be back soon. 2 hours later and needing to leave for the airport, I called again. I was told they had no idea where my 2 suits, dress shirts, socks, undergarments, and other garments were. 90 minutes later, they confessed that nothing had been sent for cleaning. They comingled my suits and dress shirts with dirty socks and undergarments rendering them odorous and unsuitable for standard packing. I had to discard socks and underwear. I arrived in Philadelphia with 2 dirty suits and a soiled dress shirt. I raised these concerns as I was checking out, and I was told that, despite the deception and failure to deliver as promised, there was no remedy for me. I will never be back. This was absolutely dreadful service compounded by frank dishonesty disguised as disorganized bluster. Shameful.

Business - 02/10/2017 TripAdvisor review
« Disappointed »

To my disappointment, this hotel in the heart of tech country had one of the worst wi-fi (unable to connect to the "free" wi-fi in the room, even after paid for the "upgraded" version). The rooms are dated & stuffy. Very bad air-conditioning. The hotel staff was very nice and the lobby was just being renovated, but the overall impression is unfortunately unfavorable.

Family - 28/09/2017 TripAdvisor review
« Not what i expected »

I stayed there when it was a Sofitel and it was really nice. This time not so much. Service was not up to par, especially in the restaurant at breakfast time. Service was unattentive and sloppy. The hotel is under construction, with no bathroom in the lobby. They put a trailer outside for folks to use. One person had to go outside upon arrival, because the room was not ready after 3PM. We were not told that the hotel is being renovated when we booked, we would have chosen a different property. The room was comfortable, the bathroom lacked towel racks. I am all for re-using towels, but if there is no place to put them, what can you do? We will visit Redwood City again because we have family there, but will find a different place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I apologized for the most recent experience at your property. We are expecting a brand new hotel at the end of next month will all amenities properly available for our guest. I hope you would stay with us again and give us a second chance to make your stay to your expectations. We value your feedback and will ensure our team will give the best customer service.

Chin Jerng W Family - 19/09/2017 TripAdvisor review
« One Night Stay in San Francisco »

Although the hotel is nice and big, the location for oversea travelers may be an isolated place. Without your own transportation, it will be expensive to get around. However, the good thing is the hotel provides a complimentary shuttle bus service to the airport, which compensates for the inconvenience. However, if you are on business, then being right in the Silicon Valley is also an advantage.

Jeff J Family - 06/09/2017 TripAdvisor review
« disappointment »

after staying at the Sofitel and now Pullman, not being warned that the hotel was under construction and that the bar and restaurant were temporary made his an unpleasant stay. Also ( and not probably in your control) the AC went out on September 2nd and the front desk person didnt even tell us there was a problem and asked that we could go elsewhere. Bad customer service. At the end, expensive and just nothing special.

Business - 18/06/2017 TripAdvisor review
« Great time »

I've been staying at the Sofitel / Pullman for many years on my trips to San Francisco. I recommend it to everyone. Not the closest to the city and all that goes on there, but I prefer it for that reason. And the setting by the lagoon is beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear robinsG8901CJ, Glad you had great time at the hotel! Thank you for the 5 star review! Best, Gabriel Suniega

Couples - 15/06/2017 TripAdvisor review
« Review »

We stayed at the Pullman San Francisco on the way back to Sydney, Australia. The hotel is nicely located. We found the service excellent and we have a lovely dinner at the bar/restaurant, one of the better meal in USA.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine W, Thank you for the 5 star review! Hope to see you again soon. Best, Gabe Suniega

Solo travel - 02/05/2017 TripAdvisor review
« Bad check in and check out »

I was very disappointed with both the check in and check out of the hotel. The check out took an excessive amount of time, due to the clerks not knowing how to handle the vouchers I had given them. The breakfast was good and the service at the bar was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jeffreyck9921uc, Thank you for your stay at the Pullman San Francisco Bay Hotel. We appreciate you taking the time to help us improve our services. I apologize that we were unable to delight and we will review your check in and check out process with our team to improve our voucher process. Thank you and please let us know if there anything we can do to assist you. Best, Gabriel

Family - 25/04/2017 TripAdvisor review
« San Francisco and Pullman Hotel »

Hi, I was recommended this hotel while I was joining ACCOR. As I already had a trip to the US planned I was encouraged by ACCOR to investigate their wide range of hotels to take advantage of the member benefits. The hotel was nice, the front of house reception staff were incredibly unhelpful and had poor knowledge of the local area. This hotel was too far out of San Francisco if you were to plan a trip to see the sights of this wonderful city. We spent a fortune on uber to get in and out of the city each day. The bus boys were very helpful and suggested that we use the hotel's free airport transfer to reduce this expense. We did take up this option that was great, however on one occasion we were returning at 8:30pm and called the hotel for a pick up. unfortunately I was on the wrong level at the airport and needed to go down one to be picked up for the bus. The hotel staff were exceptionally rude stating that the hotel bus could not wait for me, my husband and two children aged 9 and 8 years and it would be an hour for the next transfer. Unacceptable concierge, very disappointing and negatively impacted on our stay in this wonderful city. I was poorly informed by ACCOR who were more interested in getting me signed up and paid up as one of their members, and I should have done more research myself before changing my booked accommodation at the Argonaut Hotel which would have been awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear belindab522,. Thank you for your stay at the Pullman San Francisco Bay hotel! I sincerely apologize that our guest services team were unable to delight. We will sharer your feedback with our to ensure that we coach and learn from the opportunities that you have presented. We hope to see you again soon and please let us know if there is anything else we can assist you. Best, Gabriel

Amit T Family - 05/04/2017 TripAdvisor review
« Great place to stay! Hope to be back soon! »

Traveled to San Francisco from Sacramento along with my wife and her parents to show them the city and spent the night at Pullman`s. The hotel was fantastic! The staff were very courteous, very clean and definitely was upscale. The service at the restaurant was really good. We got the bed and breakfast package and I definitely recommend doing that as the spread for breakfast was incredible. I enjoyed the eggs benedict that was included in the breakfast buffet. I didn`t get quite the best sleep as the air conditioning in the room had to be turned down real low for you to be able to snuggle under the warm covers. Woke up in the middle of the night and did that and was able to sleep well. There were quite a few rowing teams from various colleges that were also at the hotel and we could see them practice that morning, in the lagoon , of which we had a fabulous view from our rooms on the 5th floor. We only spent one night there but I hope to come back and spend a few more days here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amit T, Glad that you had a great time at the hotel. We will work on our AC system so you can sleep through the night. Thank you for the 5 star review and we look forward to your next stay. Best, Gabriel S.

Business - 29/03/2017 TripAdvisor review
« Ross 032017 »

This hotel is located in a commercial area far enough away from the airport you would need to have a car or transport. The outside appearance is fantastic - and the setting very pleasant. Staff at the hotel were reasonably helpful although there were not lots of smiley faces. The internal condition was clean but can only described as well worn with broken tiles in the public areas. The room sadly continues the "well worn" appearance with carpets and soft furnishings grubby, broken tiles in the bathroom and skirting tiles off the walls. The walls had many dirty spots. This hotel is not the usual 4 star Pullman I am used to seeing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosss351, Thank you for your stay at the Pullman San Francisco Bay Hotel! We appreciate your feedback as we strive to be the preferred hotel in the area. I sincerely apologize for the condition of our hotel. We are working with our team to improve our interior and we do have plans to remodel. Please let us know if there is anything else we can assist you. Best, Gabriel S.

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