Hotel - Pullman San Francisco Bay
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Pullman Hotel

Pullman San Francisco Bay Hotel

223 Twin Dolphin Drive 
94065  REDWOOD CITY
UNITED STATES

1,394 reviews
TripAdvisor Rating Based on 1,394 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,490 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,394 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Joan B. Couples - 20/07/2017
« Bathrooms are very small »

Have stayed at Sofitel/Pullman in Redwood Shores and bar staff is excellent! Rooms are a little tired and could use updating. With room prices well over $300-$500 range during the week, this becomes quite expensive for retired people. My husband has many surgical procedures at Stanford and we use the hotel for some of his post recovery days. Unfortunately, these surgery dates are during the week without the weekend lower rates. I know we are competing with the corporations, but......

AccorHotels certified review
Hussin M. Couples - 19/07/2017
« excellent stay. the reason for a low score is parking rate of $25 per night. I would prefer $25 added to the room rate rather than parking charge »

very nice

AccorHotels certified review
Anonymous Business - 19/07/2017

All in all a very good hotel in a perfect location very close to all important venues in the Silicon Valley. What dis-satisfied me was the situation that a friend of mine on Accor Silver level got an upgrade, FOUR free drinks, a personal greeting card etc. I am platinum level, nothing of the mentioned happend to me. I mean, it is not a big deal, but when you spend tens of thousands of dollars/euros per year with Accor I would expect more. But to finish positive: the member of staff were extremly friendly, I will come back for sure.

AccorHotels certified review
Jeri H. Solo - 18/07/2017
« Jeri hawkins »

The bell staff was outstanding! However the hotel rooms are run down and had fleas. At the Market it closed everyday at 2pm. The in room telephone didn't not work all the time, the tv system is terrible and the room was very dated and torn fabric on the chairs and carpet... You call this a 4 star it's barely a 2-3.. But I was charged for the 9 nights outrageous price as if it was 5 star..I was unable to get any receipt for my stay on check out as the printer was not working. 2 days later I get an email with a additional charge of 250.00.. called the manager and he removed that!' I will not stay there again...

AccorHotels certified review
H S. Families - 18/07/2017
« Clean, comfortable, joining rooms made weekend wedding memorable »

Reservations were very helpful. Check-in was easy (although, I think, they forgot to give us a welcome package from the bride). Room was clean and comfortable. Towels were terrific. Beds were comfortable. Some noise from other rooms and hall, but, was minimal. Pool was small but good size for our kinder-boys. Wedding reception went very well. Bar was OK (assuming couple chose the base package; but, would have assumed more from Pullman - wine could have been better). Meal at reception was very good. Cake was stale. Service was very efficient.

AccorHotels certified review
Anonymous Families - 18/07/2017
« dissatisfied »

I was extremely disappointed when the last day of my stay I found out that I was on a floor that allows dogs.That explained why I was having hard time breathing and runny nose as I am allergic to dogs and cats hair I should had been told in advance

AccorHotels certified review
Houri D. R. Families - 18/07/2017
« Houri Dadoyan Rm#616 »

The hotel was good, I forgot my I PAD, called and asked for it, However they could not find it. I know I forgot it in the room by mistake unfortunately they could not locate it. We were in a wedding group with special rate and we were over charged, we had to go back and have them correct the charge. I don't know if I can go back to Pullman SF Hotel again.

AccorHotels certified review
Neeraj T. Families - 18/07/2017
« Pullman SF stay »

I booked the hotel through my company corporate portal (Facebook) I will start with positives: 1) nice comfy bed 2) best showerhead I have seen in SFO 3) daily housekeeping I travelled with my family this time (2 young kids), and when I reached my room only 2 towels were there, no big deal. I called reception and the person rudely asked me how many guests were staying in the room. It took me 3 more calls and 45 more minutes to get our request attended. The only other time I spoke with reception was when I asked if I could borrow kitchen's microwave to warm my kids milk. Didn't expect another rude lecture from them. Overall nice location and wouldn't mind for a day or two but certainly not a place for families

AccorHotels certified review
Chelsea D. Business - 17/07/2017
« Dirty room with little assistance after several complains. »

I have stayed at the Pullman on prior visits and it is a popular hotel amongst my company (Indeed). I have had a positive experience in the past. However, this time it was not great. I had to move my flight from Sunday to Monday but could not change me hotel reservation. Which was understandable. I had the room empty Sunday, and when I checked in Monday I was told by the front desk that I had checked in last last and gave a license and credit card. Which was not true. After they figured out the issue (someone was given my room). I was checked in. My room was very old (720), the fridge had a leftover gatorade, the the fridge was filthy, the carpet near the right side of the bed was sticky, the shower had hair on the walls (not mine), and the toilet would only flush if I attempted to flush it then returned back after 15 minutes. I called my second night to complain, and when I returned the bed was made I was given complimentary macaroons. It was a nice gesture but none of the items I complained about were fixed. I went down to the front desk to complain again. On the fourth day after work, the same issue. There was a made bed and that was it. I was also given a bowl of fruit. On Friday, the last day, I realized my tv was broken. After the technician tried to repair it he ended up having to replace the entire TV. I visit San Mateo once a quarter for work so I will be back in Q4. If I decide to stay at the Pullman I truly hope I have a much better experience. Thank you

AccorHotels certified review
Kimberly V. Couples - 17/07/2017
« Adequate  »

Exterior was beautiful and the view of the water was gorgeous. The interior Is outdated and I was either burning up or too cold because sheets are not supplied, only a comfortor.

AccorHotels certified review
Anonymous Families - 17/07/2017
« Memorable »

It was memorable experience because we met and spent time with extended family members and cousins some of whom we had not seen more than 10 years. We were there for my cousin's daughter Jenny Balabanian's wedding. Beautiful hotel on the water; we all had a great time at the reception. Areas need improvement: A/C unit may have not been the best to have cooling power. Coffee machine was outdated, we had hard time using it (temperamental). You don't have the best plumbing. The sink and the tub would get clogged taking long time to empty.

AccorHotels certified review
Michael L. Couples - 17/07/2017
« Great short stay »

Check in was smooth, room very quiet and comfortable, restaurant, bar and room service above average , staff friendly and polite.

AccorHotels certified review
Sandy W. Business - 17/07/2017
« Great Hotel »

I have been coming to this hotel for 17-18 years on a very regular basis for business. I received lots of TLC from the door staff (Robert, Henry, Archie) and from the cafe staff (Maria & Marcella). They are wonderful!!! I recently retired (this was my last trip) and then even made a card for me. So, so very nice.

AccorHotels certified review
Steve Business - 17/07/2017
« Average experience »

My stay was considered "Okay" to be honest. The staff that checked us in didn't really smile or greet us in the "normal" hospitality-focused way good hotels would. The people at the bar didn't look happy to be there, and didn't really say or do anything to anyone at the bar to make sure we have a good time. He made good drinks, so nothing bad to say there. The bar was kind of boring which is supposed to be a hot spot. There was no music (it was around 4pm) and though you can see the water, you can also see the inside of the bar that doesn't look so nice. I feel the place needs some upkeep. For example, when you check in right above the staff there are lights, which seems to be coming off and might even fall one day. The carpet in the main ballroom was horrendous, and my wife mentioned how the bathrooms were needing some work (she mentioned grout and some ugly stuff with it). Let me go over the food at the bar which my wife and I had. We ordered calamari and a Reuben sandwhich. Both were pretty much horrible and we were surprised. The Reuben sandwhich was heavy, and the meat was dry and tasteless. The calamari, though crunchy and had a good sauce on top, was too chewy and not enjoyable. We told the bartender about the calamari and, to his credit, he instantly said he'd take it off the bill. The problem with that is noboby really wanted to know what was wrong with the food, and it seems that it's much easier to take it off the bill. We weren't try to take it off the bill, rather wanted to let the establishment know what's wrong so others don't get turned off. At the end of the day I always ask myself the basic questions, "Would I come back here?" no matter where "here" is. In this case my wife and I said we would definitely not. With all this said, we understand Pullman recently acquired it from Sofitel and I'm sure it's not a 100% reflection of what a normal Pullman hotel is, but I like honesty when I ask for feedback from my clients and I try to take the time to let others know to help them better their service.

AccorHotels certified review
Anonymous Business - 17/07/2017
« Inadequate service »

- not enough coverage at the front desk. Last week, I checked in twice and also asked one question. Only 1 person was there each time. - room not cleaned. Changed rooms. And the service of the new room didn't replace shampoo and conditioner. - restaurant not understaffed. I waited a long time to get seated. The only waitress went past me and didn't say anything to me until another man working their tried to seat me. Then the waitress scolded him and said I can't be seated yet because she can't serve me because the restaurant was too busy. Very few people were seated at tables.

AccorHotels certified review
Rosanne B. Families - 17/07/2017
« Pullman hotel in redwood city,ca »

Check in and stay was very comforting. The pillows and the mattress were very comfortable, also the rooms were quiet the conversations of the next room did not carry to our room. Our bath tub was not draining fast enough while taking a shower, our feet were constantly in soapy water above our feet. Myself and my husband had excellent experience,I would recommend it to my friends. We were in room 406......

AccorHotels certified review
Lisa S. Families - 17/07/2017
« Swanky  »

We loved staying at the Pullman. Wished it was longer than just one night. We had a little problem checking in, but it was quickly solved. We tried out the pool, the Hotel Restaurant (excellent, thanks Aimee) and the Market for a treat before we left. It's a really beautiful hotel.

AccorHotels certified review
Tiffany E. Friends - 17/07/2017
« Very dissatisfied »

We arrived at the hotel at noon, and we were told our room would be ready in 15-20 minutes. We waited around the lobby for 30 minutes only to be told our room wasn't ready yet. We left our bags with the front desk and went to eat and were told that when we came back, our room would be ready. It was not. The computer system said that our room would be ready at 1:30. We were back at 2:00 pm and it was not ready. We waited and waited until 2:30. Our room was still not ready. 5 different people were sent to check the status of the room, but no one would give us the status update. We had to be transferred to a different room finally by 3:00 pm. We were staying at this hotel in a block reserved for a wedding party. Because of your hotel's lagging and inability to give us the room at our promised times as well as lack of communication, we missed half the wedding ceremony that day.

AccorHotels certified review
Chris B. Families - 16/07/2017
« Very comfortable  »

Quick and nice. Staff was great

AccorHotels certified review
Jonathan H. Business - 16/07/2017
« Good hotel, poor housekeeping »

Staff were good, I've stayed many times and hitel is consistent. It seems that housekeeping has gone downhill since my last stay. Other than than a good experience.

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