Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

4.0/5 1,583 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,408 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,583 reviews
Anonymous Couples - 04/12/2018 AccorHotels certified review
« Mediocre hotel, terrible front desk service »

My husband and I booked the Pullman as part of a hotel block for a holiday party. Upon arrival we check in with my brother and sister In law who reserved a separate room. We have the same last name and I am assuming that’s why our hotel reservations got mixed up, which wasn’t a huge deal but the man at the drink desk seemed clueless as to what he was doing. When he went to charge us he charged two totally different rates and then when we asked him to fix the rate to the block rate we booked at the price jumped up over 600$ for one night stay. Then when he went to fix it again it said $800! It took him a while but finally he was able to fix it or so we thought. Upon check out I looked at my band statement and we were charged about three times what my receipt says. Customer service says they have fixed it but we won’t know for a few days. From the lobby the hotel looks like a very upsacale hotel, but the hotel rooms are mediocre and the service was less than. We will not be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela E., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Jennifer Business - 03/12/2018 AccorHotels certified review
« Pullman consistently delivers smooth experience! »

As always, everything was top notch. The only thing that you could improve is the menu in the restaurant. It seemed the same with few options. I did not eat at the hotel this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer D., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have since changed our menu and would love for you to return and experience our newly featured items! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Couples - 02/12/2018 AccorHotels certified review
« Hideaway »

Perfect place to unwind after long Thanksgiving drive. Nestled away from the hustle and bustle of holiday traffic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne H., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Business - 02/12/2018 AccorHotels certified review
« Decent location, great service, hot water issues. »

Service was excellent, but I had issues getting hot water. First day was a semi-cold shower. Other days too 10 minutes to get hot water to arrive - that’s a lot of wasted water! I wish there were food options closer. Bathroom had pealing paint.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert D., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Anonymous Business - 30/11/2018 AccorHotels certified review
« Not clean »

i found the rooms very basic for the price paid and the cleaness very poor- One towel was dirt hair of previous guest in the basin bottle of water already open

J. M. Business - 30/11/2018 AccorHotels certified review
« Adequate Mid-level Hotel »

Service at check-in was slow, not particularly welcoming. Check out was better, but still not up to a Fairmont (or when this hotel was a Sofitel). Breakfast in the restaurant was average quality, with slow service and, in my table of six, one order incorrect when served.

Richard R. Couples - 28/11/2018 AccorHotels certified review
« room not good »

no alarm clock or chargers at all. only one night stand next to bed. NEED TWO! the shower had no shelves or anywhere to put soap or shampoo. only offered to take off valet for $35. disappointed in hotel : ((

Anonymous Couples - 28/11/2018 AccorHotels certified review
« Dated rooms »

The lobby is great but the rooms are from the 80s??

Kathy L. Solo - 27/11/2018 AccorHotels certified review
« Comfortable. »

My deceased husband and I have been staying at this hotel for 14 years, 2-4 times per year. The newly remodeled hotel is 10 times better. I appreciate the contemporary style and cleanliness. I will be back.

Mummy Business - 26/11/2018 AccorHotels certified review
« Satisfying stay »

Satisfying stay. A few minor problems arose. When we checked in there was only one agent working and we had to wait approximately 10 minutes. Had to constantly obtain coffe and coffee supplies for the room. Also the drinks at the hotel bar were mediocre at best and considering they were $16 dollars that was disappointing.

Miss T. Couples - 25/11/2018 AccorHotels certified review
« Like the modern decor. »

The bed was missing the sheet so my husband was uncomfortable knowing there was no clean sheet between himself and the comforter. We were double billed so my husband had to remedy that situation at the front desk. We were also told that we would not be credited our refund for 2 to 5 days. This felt like profiteering a bit. So this is the reason for the "7" rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tami K., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Anonymous Families - 25/11/2018 AccorHotels certified review
« Great night »

My family had a wonderful time at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morris C., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Greg W. Families - 25/11/2018 AccorHotels certified review
« Enjoyable Holiday Stay »

We have stayed at the Pullman before and found it to be very nice.

Anonymous Business - 23/11/2018 AccorHotels certified review
« Missing in the details »

Building is getting a bit older. Didn't think the room was in such great condition. Bathroom and shower could use updating. Lobby was over air-conditioned and a bit cold. There was no real restaurant for dinner, and dining in the bar area was inconvenient because it was crowded from a convention. Food attempted to be innovative high end, but fell short in the actual cooking of it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raun K., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Jb Business - 22/11/2018 AccorHotels certified review
« Great room and service »

Great room and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice Christine B., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Conor Business - 22/11/2018 AccorHotels certified review
« Great service and friendly service »

Clockwork. Good food, friendly staff, room very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Conor K., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Hans O. Business - 20/11/2018 AccorHotels certified review
« very satisfying experience »

I was there with a group and received a complimentary suite upgrade. Best part was the generous breakfast buffet. Front desk was very helpful with assisting our group members with their needs. Restaurant food was outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} I., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Dieter S. Business - 19/11/2018 AccorHotels certified review
« Some details are missing »

Bathroom - No place to hang my large towel. Public Bathrooms - No hanger to put my coat on. Banquet Food was OK at best, not much fantasy put into it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dieter S., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Rakan Business - 19/11/2018 AccorHotels certified review
« Nice Hotel but »

I flew in from New York for a business meeting. The receptionist was very friendly but I was given a card that wouldn't open the door, so I had to go back to the front desk to get a different one. The food and drinks at the bar were good but the service wasn't as good. The room was nice and clean. The worst part about my stay was the very loud noise from the rooms next to me. There were maybe 4 or 5 young guests in ONE ROOM who were very loud and kept playing loud music till midnight. I called the front desk and even though the lady was very professional and called security right away. The noise would only stop for 10/15 minutes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rakan A., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Spencer S Business - 19/11/2018 TripAdvisor review
« Renovated Hotel - Comfortable Bed »

Updated rooms are comfortable and the bedding and linen package is nice. Service at breakfast was just OK because they were short staffed. The food was good when it finally arrived. The Pullman is one of the better choices in this area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Spencer S, Thank you very much for sharing your review. We are glad to know that you enjoyed your stay, thank you very much for your kind recognition, I have been and will continue to share it, as I visit the various departments in our hotel. I have also shared your experience at breakfast with our leadership team in the food and beverage department as we identify the cause and provide prompt resolution in an effort to better serve you next time you visit our hotel. Your complete satisfaction is very important to us all here at the Pullman Hotel, thank you very much for your feedback. Thank you for staying with us, we all look forward to welcoming you back during your next trip to the Redwood City area. Best Regards, Richard Uribe General Manager

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