Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,474 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,360 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,474 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Tr Business - 18/02/2018
« Very Bad Experience »

The most disappointing experience starting at Pullman SFO. I stayed in room 905. 1. Rooms not cleaned (daily room makeup) inspire of calling multiple times. 2. Phone near the bed does not work properly. I was asked to call from the phone in bathroom to order dinner. 3. Chicken wings and beer order takes more than an hour to be delivered in spite of multiple reminders. 4. Have breakfast buffet in the morning.. coffe is extra cost and not include in breakfast. Ask for water at the breakfast table, bills are presented first and after couple of reminders comes water. 5. Wifi did not work properly at times. 6. None of the staff can smile.. they have an angry look.. starting from front office to breakfast servers and room cleaners.. very unusual to see the quality of people work there. I will never ever stay at Pullman and will never recommend anyone to stay there...

AccorHotels certified review
Michel V. Business - 18/02/2018
« Still a number of things to improve to be true international Pullman standard »

Back to the hotel after renovation works during last stay (October). Nice results in reception and restaurant-bar areas. However, some points need attention to get back to standard expected from that brand: -Service, except for doorman, was average (reception did not even ask if i liked my stay at checkout) or poor (never got my ketchup in the morning or someone to get the wine order at dinner). -Breakfast remains below average for choice and hot food (scrambled eggs, bacon...) are lukewarm. -Worst: Pullmann charges you an extra $10 per day to get the 5MB internet experience... that you don't even get anyway! 5MB in the silicon valley??? That is 5% of what I have at home in Melbourne, AU... And since the guy at the reception was cautious enough to not ask about my stay, I did not even get a chance to get a refund for the internet :-(

AccorHotels certified review
Candice Solo - 17/02/2018
« Almost perfect »

The bed was great. The food was superb. The wine was excellent. Everything was fine except for check-out and the cancellation of the hotel shuttle to the airport.

AccorHotels certified review
Deb Business - 17/02/2018
« Perfect stay in all areas...Front Desk, housekeeping, restaurant and room »

Excellent experience with all the staff starting with registration and ending with the driver for my courtesy shuttle to the airport.

AccorHotels certified review
Jeff V. Business - 17/02/2018
« Wonderful experience »

Relaxing, comfortable and beautiful

AccorHotels certified review
Simone Business - 17/02/2018
« My experiece was really great! »

Everything worked very well in all steps of my relationship with the hotel: from reservation to check-out.

AccorHotels certified review
Nicole Business - 16/02/2018
« Hiccups at beginning - nice stay »

I was upgraded to a really nice suite which was awesome. However, there were some hiccups with my room when I arrived. My refrigerator was warm. I didn't have hot water. There wasn't a safe in my room, nor was there a phone to be able to call the front desk or room service. I was promised someone would be up to fix it in less than 10 minutes - twice - yet waited hours. The hotel gave me a bottle of wine and a cheese plate (which they did not put in the new refrigerator to keep the cheese fresh), which was nice. After things were fixed it was a better experience. I still never got a phone or a safe in the room, though. I ordered the shrimp and garlic confit pizza but only ate two bites. I thought it was low quality and flavorless. Too much cheese, too little flavor in the cheese, and it was obvious that they use frozen cheap pizza crusts. On a $30 pizza, I expect more. I only had two slices.

AccorHotels certified review
S.r. Business - 16/02/2018
« Beautiful and well-maintained hotel »

Clean, modern, beautiful clean and soothing decor in the room and elsewhere. My room was super quiet. Bed was comfortable. Loved the restaurant downstairs. The bar is lovely. Only annoying thing was that the room next to me (which was unoccupied) had a loud alarm that went off a couple hours before I wanted to get up so I missed out on sleep as I wasn't able to fall back asleep afterwards :/ It's a small thing, but when traveling for work I don't want my sleep affected, especially when paying for a nice hotel like this one.

AccorHotels certified review
Geert D. Business - 16/02/2018
« Excellent hotel »

I love this hotel, whenever I am in the area - this is my preferred stay. Great rooms, good bar and super staff.

AccorHotels certified review
Anonymous Business - 16/02/2018

Bartenders need to be put through some training to be more customer oriented. Hotel room was showing its age.

AccorHotels certified review
David B. Business - 16/02/2018
« Outstanding experience start to finish »

My experience from check-in to check-out was amongst the very best, if not the best, I've ever had for business travel. I'll be back.

AccorHotels certified review
Teresa D. Business - 16/02/2018
« Convenient location; quality is OK »

I found the service to be fine. I appreciate the water in the room for free. I find it odd that the information on the hotel amenities is outdated and does not reflect the new name of the bar/restaurant; there is a photocopied menu in the room that shows mark-up for what I would guess is the final document. There are not indicators on where to go for ice - which is odd. The pillows were lumpy and disappointing.

AccorHotels certified review
Rick Couples - 15/02/2018
« Very Nice »

Great staff

AccorHotels certified review
Garth P. Families - 15/02/2018
« Our 10th Stay At The Pullman San Francisco Bay »

This is the only hotel we stay at when we visit the Bay area. It is conveniently located and very accessible. The last 3 times we have stayed there it has been under construction. The staff was always present, pleasant and very helpful, assuring us that the new and improved Pullman would be worth the wait. When we arrived on our last visit we were so pleased with the transformation. The layout was more open, bright and friendly. The lagoon side and pool area were much more inviting, highlighted by the new fire pits and updated patio furniture. Andrew at the front desk was so attentive that our check in was a breeze. The Updates room made us feel like we were at home. All and all another great experience. We would recommend this hotel to anyone visiting the Bay Area.

AccorHotels certified review
S. Business - 15/02/2018
« Good overall »

Stay was good with the exception of a high-pitched sound...probably coming from the compressor in the mini-fridge. If I had to spend any significant time in the room, the sound would have driven me a bit mad.

AccorHotels certified review
Warren K. Business - 15/02/2018
« Always a nice place, and close to my meetings. »

It is always relaxing knowing the place you are staying is so professional and that your taken care so well. The renovations seem nice, but the dining seems to have lost ground to the bar in the process. The dining was to only weaker spot in my stay, from the limited menu, to the quality of the meal.

AccorHotels certified review
Jeff Business - 15/02/2018
« Great food, quiet room, happy to be upgraded. »

It was a short stay for me, but I stay at the Pullman somewhat frequently for work. The rooms are clean, the amenities are great, food (in the restaurant and with room service) is on time and of high quality and I can always get transportation when I need it.

AccorHotels certified review
Lsutton Business - 15/02/2018
« Luxe! »

Lovely helpful staff who went out of their ways to be helpful. Decor was modern with superior finishes.

AccorHotels certified review
Chuck E. Business - 15/02/2018
« Was not given a room upon arrival and told none were available even the room had been booked weeks in advance. »

I was then told that the nearest alternative was in San Francisco and was a much lower level hotel. Then to add additional stress they only walked me for one night not two nights, the length of my stay, so I had to check out of the alternative hotel and come back to the Pullman the following night. I have filed a complaint with our travel department at Novartis and hopefully you will be removed from the preferred hotel list. Shame on you for treating a customer like this.

AccorHotels certified review
Don Families - 14/02/2018
« Pullman SF Bay Hotel is my second home when I'm in the SF area »

I love the service and excellent customer service that I always receive whenever I stay at the Pullman SF Bay Hotel. Great rooms, great food, wonderfully firm beds, and I loved my view from my window. I've already booked my next stay at the Pullman when I return in April.

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