Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,506 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,750 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,506 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Andrew E. Business - 16/05/2018
« Friendly staff and clean rooms made my stay enjoyable. »

It was great. The check-in process was smooth. The restaurant/bar was convenient and really good. It was in close proximity to our office so it was an ideal location for us.

AccorHotels certified review
Anonymous Business - 16/05/2018
« My toilet and shower clogged so the experience would have otherwise been better »

The food was great and the property is really nice.

AccorHotels certified review
Ashley C. Couples - 15/05/2018
« Great stay! Below average communication re: hotel block »

Our actual stay was perfect. The communication leading up to our stay was less than average. Often emails would go unanswered between myself and our point of contact. Our guests would call to reserve a room in our block and would be told that out block didn't exist....etc.

AccorHotels certified review
Anonymous Business - 15/05/2018
« You follow up and delivered when you made a mistake »

The quality of the food and drink is very good. When the team made a mistake and lost my dry cleaning, the manager Aaron Alexander followed up directly with me few days later to let me know that they had located my trousers and was offering to ship it. This made all the difference in the world. Thank you. One thing that I would consider improving is the tone of the receptionist at night and early morning. They were a little shortcoming when I was not asking the right question or was asking for clarification (lack of patience and empathy in the tone). Also Directions on what to do with the dry cleaning is not clear. I did not see mentioned anywhere that I was supposed to call to ask for a pick up. In other hotels, I leave it on the bed with the filled form and it gets pick up by the room service team. Thank you for allowing me to give feedback.

AccorHotels certified review
Anthony N. Solo - 15/05/2018
« Comfortable Bed, Crazy noisy ventilation »

see above

AccorHotels certified review
Jon T. Business - 14/05/2018
« Hotel of choice when visiting the area »

Excellent beds and linen, quiet rooms and nice remodelled bar area. Good onsite restaurant and a pleasant walk around the lake to other nice food outlets.

AccorHotels certified review
Richard S. Business - 14/05/2018
« A clean, elegant site for a meeting. »

The food was good, the hotel room views were superb, and the location near SFO airport was convenient.

AccorHotels certified review
Till Business - 14/05/2018
« Nice location and gym »

Overall, it was a good experience, the internet worked, gym was open 24h and the location proved to be good for getting to various meetings. Free water and coffee in the room is a nice gesture. Areas of improvement: The room overall had a worn-out feel, especially the walls. Also, the hot water in the shower did not come on on 2 occasions, which was annoying after using the gym.

AccorHotels certified review
Dp Families - 14/05/2018
« Staff is friendly enough but shows that true hospitality service is a dying art. »

I was a little disappointed in our stay. The room had a nice view but at the cost of the sun beaming into the window and heating up the room. That’s fine if the air conditioner was a little more efficient. I turned it down to 60 but I’m sure it never got below 79. So, I wanted to sleep under just a sheet. Nope. No sheets between the mattress and comforter. I called the desk because I thought it was a mistake and was told that’s how they make their beds. I asked if I could get sheets and they said they would bring some. Never showed up. Oh and the sun beaming in the window illuminates the fact that housekeeping really needs to wipe down the furniture in 917. It was gross. We pies down some of it because we had children operating at the height of whatever was on those pieces. Moving on to the restaurant. We were never greeted by any kind of host upon entering so we always just kinda found a spot to sit. The server always seems confused by us seating ourselves. Next, we constantly had to fend for ourselves as far as extra utensils, salt and pepper shakers, napkins, etc. It was weird because I’m sure staff could see us running around grabbing things we needed but no one intervened. I figured there must be some shortage of staff but the restaurant as never even close to full when we were there (5/10,5/11, morning of 5/12). The entire staff was very friendly so we always tipped well (that’s just how we are anyway). Maybe our experience was just proof that true hospitality is a dying art. Kinda like how you can never find a staff member of a hardware store that knows what they are talking about. People seemed to be there to fulfill basic tasks; occupying a position. No above and beyond. Oh well. The place has a ton of potential though. It’s a beautiful place and nicely laid out.

AccorHotels certified review
Anonymous Business - 14/05/2018
« Impressed with the property. »

Quick, but good.

AccorHotels certified review
Bob L. Business - 14/05/2018
« Professional and classy. »

Was good except for the parking. If i had just came to the conference there all day, parking was free (validated). If I was paying for a hotel room, at high rates like you have, why do I have to pay for parking. As a guest, youd think it would be free as it is for non guests.

AccorHotels certified review
Jennifer Families - 13/05/2018

It was my PhD graduation. Family also stayed at the Pullman and it was such a great place for all of us to be together. We ate breakfast viewing the lake and enjoyed the bar.

AccorHotels certified review
John Business - 13/05/2018
« I wished I could have stayed longer »

Excellent end to end service - checking in and out was a breeze; warm and and relaxing ambience at the lounge ; large rooms and exquisite quality of furnishing.

AccorHotels certified review
Tom Business - 12/05/2018
« Bathroom sink wouldn't drain »

I called for maintenance but no one came to fix it. I mentioned it at checkout but they didn't apologize or compensate.

AccorHotels certified review
Anonymous Business - 12/05/2018
« Cordial and politek »

Very pleasant

AccorHotels certified review
Anonymous Business - 12/05/2018
« Okay but not great for the price. »

Staff was very friendly. The beds are horrible.

AccorHotels certified review
Anonymous Business - 12/05/2018
« Positive experience »

A good experience, recently remodeled, excellent bar an restaurant. Nicely appointed rooms.

AccorHotels certified review
Anonymous Business - 11/05/2018
« Shower was not very good »

The shower was not very good. Water stream was not good, and it was hard to get it to cooperate and come out of the right shower head.

AccorHotels certified review
Anonymous Business - 09/05/2018

Hotel staff for shuttle, doorman, housekeeping, and room service were excellent. Waiter for restaurant friendly, attentive, and informative, I only ate there once. Food ordered while stay was delicious. I ordered room service during my 4 night stay. Upon arriving staff at check in were not as friendly and didn't not inform me that you needed your room key to access elevator. A hotel guest mentioned it when I chatted with him as I was trying to access my floor. When asked about the shuttle for airport I was told to be early because it was a first come first serve so I hurried to be certain and get a seat ended up waiting for no reason as it was not busy.

TripAdvisor review
Family - 09/05/2018
« Rude desk staff »

Daughter is a rower at UC Berkeley and every year we stay here 3-4 times for races. Great location right on the finish line and the hotel itself is fine. We purchased a package that was labeled “Park, Sleep and Fly, Bed and Breakfast”. Morning after arrival we went to have breakfast but were told by the hostess our room was “not on the list” but she would talk to front desk. Upon check out, there was no charge for breakfast on our bill so I figured all was good, but since we had two more stays booked, I took photo of our confirmation emails showing the description which clearly stated Breakfast. Next visit we made sure to ask upon check in that breakfast was included so we wouldn’t have the same issue in the morning. Desk clerk was very dismissive and said no breakfast, only parking was included. So I pulled out the iPad and showed her my screenshot. She literally rolled her eyes and said “fine” and continued typing so I thought she was adding the breakfast on our reservation. Next morning, again hostess has to go talk to the desk because we are not “on the list”. Trip #3 same breakfast, show screenshot, still not on the breakfast list in the morning but this time upon checkout they had billed us for $55 breakfast. Husband showed screenshot yet again and was told very rudely that they would take it off but we had to mail them the full confirmation once we got home! So word or warning...if you book any of their special packages, print out proof to take with you and be prepared to be treated with contempt. BTW the breakfast buffet looks fantastic but is not good. Next year we will book elsewhere and make the short drive to race course.

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