Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,453 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Incl- Freshly squeezed juice, bakers basket,pot of coffee and a breakfast entree dish
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,121 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,453 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Laura Couples - 12/12/2017
« No hot water and no gift shop! »

The overall stay was pleasant even with all the construction going on (which I don't think I knew about when I booked the room) but there were a couple of things that could have made the stay better. We were there to attend a party nearby but when I tried to shower, there was no hot water. Apparently new boilers had been put in and there was some issues with them. The engineer was quick and efficient and hot water was restored quickly. Second, I was told by the front desk that the gift shop was closed . . . At 4:00 in the afternoon. On a Saturday. No showe cap in bathroom and although several were brought up, it took quite a bit of time before they arrived. The hot water was fixed before I got a shower cap.

AccorHotels certified review
Nancy J. Business - 11/12/2017
« Disappointed »

Everything was fine until I tried to take a shower on my second night. It took 20 minutes of running the water for it to warm up. Despite the terrible waste of water, my entire schedule was thrown off. 20 minutes to get hot water is outrageous. You are aware of the critical water situation in California aren't you????

AccorHotels certified review
Wil M. Business - 11/12/2017
« A good stay minus the construction and its impact on dining and the bar accommodations. »

The usual friendly staff interactions as well as clean and well kept room. I was not aware of the construction, which was disappointing as I partly select this hotel due to the dining and bar options. That being said, I do look forward to seeing how the hotel looks once the renovations are complete. As always, I enjoyed having the workout equipment in the fitness center beyond just the typical cardio equipment that most hotels have. It would be nice if the dumbbell stand had a full set of weights in various sizes.

AccorHotels certified review
As Families - 11/12/2017
« Nice stay »

The hotel is nice and conveniently located. The room was quiet and comfortable. The main floor was being updated/remodeled. Some of the finishes in the bathroom, etc. showed their age, but overall the room was nice and would stay here again.

AccorHotels certified review
Mindy Business - 11/12/2017
« Incredible customer service and beautiful, comfortable room »

Front desk staff was amazing. Very helpful, professional and friendly. The room was really beautiful. The bed was very comfortable and bathroom really nice. Amenities were above average.

AccorHotels certified review
Anonymous Business - 11/12/2017
« Overall great, minus the shower. »

The room was nice and I am looking forward to seeing the remodel when the renovations are complete. My only concern was the shower in the bathroom. It would get scalding hot when it wasn't even turned to the hottest setting and once it reached that point it could not be adjusted without turning the shower off and starting over. I learned my lesson the second night and took a cooler shower than I would have preferred. This did not deter me from staying there in the future, but it might warrant a check. I stayed in room 931.

AccorHotels certified review
Anonymous Business - 11/12/2017
« Too many cost-cutting measures »

I've stayed at this hotel many times. Recently certain cost-cutting measure, which although on their own seem small, have really started to cheapen the hotel brand e.g. charging $5 if a package is delivered, not putting shower gel in the rooms (so need to phone up and request it etc)

AccorHotels certified review
Joel L. H. Business - 11/12/2017

I have stayed in this hotel several times before, back when it was still a Sofitel, and recognize that renovations are underway. My chief issue was with the bathroom. The fixtures in the tub were loose. Water initially ran from extremely hot to very cold, requiring several adjustments. There was mold in the corner of the tub where the tub joined the wall tile.

AccorHotels certified review
Marisol Couples - 10/12/2017
« Satisfied »

Everything went well and easy. Upon our arrival we were randomly selected for an upgrade which made our day even better. The only suggestion I’d give is a bit more lighting was needed at times, but overall we were satisfied.

AccorHotels certified review
Ds Business - 10/12/2017
« Nice business hotel »

The Pullman is nicely designed and well maintained. The onsite bar/restaurant was a bit pricey, but is a welcome amenity for business travelers. The staff was courteous and professional. I would definitely be pleased to stay here again the next time I travel to the area.

AccorHotels certified review
Elle J. Business - 10/12/2017
« Condescending desk clerk, poor maid service »

Pullman is the hotel of choice for my employer across the way on Lagoon. The hotel seemed fairly empty. I was given a room with a stunning view of the roof and parking lot for $400 per night. I called down and indicated I was wanting a better room assignment. The dry, terse reply, cutting me off: "Come down to the desk." She was visibly displeased and proceeded to inform me that I booked via Expedia and was therefore, only entitled to a sub-standard room - even though there were empty rooms with a nicer view for my 2 night stay. I received no smile checking in or during the room change. Could be that I'm African American and not the perceived typical guest. The room was visibly dusty, the coffee maker, the soap tray in the bathroom, the phone. I left a $10 tip the first morning, hoping to encourage a good job. Came back to the same dust and leftover towels. Doormen in no hurry to open doors, bellhops not offering to help with luggage as I rolled past them - chatting with each other, not even bothering to say welcome or hello. I will be staying 2 nights a week each month and the Pullman will not be on my list, even though they are walking distance from my employer. If the goal is to discourage people like me from staying. Mission accomplished.

TripAdvisor review
Business - 10/12/2017
« Rooms in bad condition »

Broken items in the room and most disgusting of all, toilet was not cleaned. Felt like a motel 6 vs a nice $400 night hotel. Hotel is way overpriced for what you get from an overall value. You try to be high end but cut corners everywhere.

AccorHotels certified review
Mohammed A. Business - 09/12/2017
« pleasant location but very disturbing stay »

I was in your property for three nights, and although the room I was allocated was almost brand new, it was the immediate neighbor of other rooms that were being revamped. the hotel did not consider the courtesy of peace and quite for other tenants when deciding to have the floor gradually updated, so I was constantly (during daytime) disrupted by carpenters and plumbers and laborers discussion and mess. the smell was awful and constant drilling and hammering made by stay an unpleasant one!

AccorHotels certified review
William C. Business - 08/12/2017
« The staff at the front desk and valet were great but the restaruant and room service was very disappointing »

The room service staff were not friendly and the restaurant service was very slow. One of the room services staff was rude which surprised me as my stays before were great. I will not be staying there again.

AccorHotels certified review
Anonymous Business - 08/12/2017
« Senior Manager, Accounting »

Clean rooms and comfortable bed. Did not get to enjoy the renovated portion of the hotel

AccorHotels certified review
Anonymous Business - 07/12/2017
« Elevator noise all night long »

Room 827 is next to an elevator bank. Noise was like being in a bowling alley or airplane takeoff place all night long, so very little sleep. The people in the restaurant were super as well as the parking valet people. Bathtub drain was plugged. Newspapers no longer free.

AccorHotels certified review
Ulises Business - 07/12/2017
« Great room »

It was a great experience. The bed is super confortable, all commodities in the room are appreciated. The only thing I missed was liquid soap for the shower as opposed to the soap tablet. The restaurant area is undergoing a refurbish, and the temp area is not that great, but it's understadable. The price of the buffet breakfast is a bit steep. There's a decent assortment of options, but I'm used to paying about half that price in similar hotels with the same or more options.

AccorHotels certified review
Andrew B. Couples - 06/12/2017
« Quality I've Come to Expect from Pullman »

Staying here is always a pleasure. The staff are all very helpful and friendly. The accommodations are clean and upscale. I never have any issues and always enjoy my stays.

AccorHotels certified review
Ben Business - 05/12/2017
« Pleasant stay »

Quiet and comfortable; some inconvenience due to the works in progress; late check out was agreed with Front Desk 2 days before check out, and then rescinded on the day of check out via a note under my door

AccorHotels certified review
Jl T. Business - 05/12/2017
« missing the sofitel »

First time I stayed there since it was sofitel. Seems like the service and level have gone down since the name change. With the renovations to your restaurant, I waited for more than 10 min at the host station for a table about 6 pm -- no one showed up. I gave up and went up to room to order room service to pay way more than worth for a burger. Instructions on the menu hit room service button did not work. After trying that on both lines several times, I called operator -- attendant told me that is what I should have been doing in the first place. Would have appreciated that being noted on the menu and not having got a rather condescending tone from attendant. Overcooked burger arrived on time, but missing water that I requested. Just seems like the attention to customers is gone now.

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