Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

4.0/5 1,593 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,486 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,593 reviews
Y. N. M. Business - 13/01/2019 AccorHotels certified review
« average. Reception staff should be courteous and knowledgeable. they were ready to charge me for daily parking whereas, it is free for EA corporate staff »

average. 1. Reception/Lobby staff should be courteous and knowledgeable. they were ready to charge me for daily parking whereas, it is free for EA corporate staff. I checked with EA corporate facilities and showed them the communication, then they waived off those charges. Otherwise, it will be a pain 2. Wifi connectivity setting is not done properly and that caused 2 days of my work delay. This can be improved and automated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Narasimha M. Y., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Bob E. Business - 13/01/2019 AccorHotels certified review
« Another great and relaxing stay »

Great Amenities. Comfortable and great lobby

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haralambos E., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Abhijit Business - 13/01/2019 AccorHotels certified review
« Good hotel rooms, terrible service at the dining area »

While the hotel rooms were comfortable, I was appalled at the poor attitude of the Host(ess) at the Dining area. Her attitude was borderline racist - making me wait inordinately long to seat me (though the restaurant was mostly empty for breakfast early morning) and giving me the darkest table in a corner. When I protested she glared at me and muttered something about dividing up "her restaurant " into sections and again offered me the farthest table. Only when I insisted on a better table under the light, she again glared at me and rudely agreed. Just shocking and unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abhijit M., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our restaurant issues in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, AJ Prasaguet

Anonymous Business - 13/01/2019 AccorHotels certified review

Very brief overnight. Comfortable bed. Good dinner. Keurig didn't work: very frustrating!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilary C., Thank you for taking the time to tell us about your experience at the Pullman San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AJ Prasaguet

Beth J. Families - 12/01/2019 AccorHotels certified review
« It was ok. »

No one seems trained. On checking in and attempting to use loyalty points/dollars I was told I had when I booked the reservation, no one knew how to apply and didn’t gain an understanding before I checked out. Even the marketplace coffee shop people struggled with a latte one day, giving me two cups of foam with a splash of coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beth J., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Shawn M. Business - 12/01/2019 AccorHotels certified review
« A little frustrating »

I had asked for the coffee maker to be replaced because it wasn’t working. It was never replaced. Some staff in the restaurant and bar area showed no enthusiasm for being at work. That was disappointing. Room was nice, though the shower looked out of place compared to all the newer renovated items and details in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shawn M., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

Kathleen H. Couples - 10/01/2019 AccorHotels certified review
« Comfortable and private room was enjoyed by myself and my guest. »

Great service and wonderful room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen H., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Charles Couples - 10/01/2019 AccorHotels certified review
« Every staff member was friendly and accommodating. »

Great staff and service, excellent breakfast, good location, beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles H., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Michelle J. Friends - 10/01/2019 AccorHotels certified review

We had a great stay at The Pullman. The room was nicely appointed, food quality very high and every person we came in contact with was very friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle J., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

John Business - 10/01/2019 AccorHotels certified review
« too long of a wait for service »

Stay was okay, the service waits were really long for checking in and there was no bell service in the morning to check bags in. I waited for 15 minutes at the front desk (which had only 1 person working), until I finally flagged down someone from the back office to come and bell check my bag. Otherwise, the hotel room and restaurant experience was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Y W., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback as well as constructive critiques to better assist us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Vasant Families - 10/01/2019 AccorHotels certified review
« Comfortable Stay »

Great location but customer service is poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vasant D., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback, thank you very much for your comments regarding location. I am truly sorry for not meeting and exceeding your service expectations and would ask if you are able to share any additional feedback. I want to be sure we serve you the way you deserve as the valued guest that you are to us all. Thank you again for sharing your experience, and I look forward to your response. Sincerely, Richard Uribe General Manager

Hakan Couples - 08/01/2019 AccorHotels certified review
« Great Hotel in the Bay Area »

Visited the Bay Area for 6 days and had a great experience staying at Pullman. Hotel, Customer Service and location was better than expected. Will definitely stay here again in future visits. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hakan C., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Couples - 07/01/2019 AccorHotels certified review
« satisfied »

Hotel and staff were very courteous and professional. Was disappointed as we understood a continental breakfast ( juice, coffee, muffin ) was included in our weekend package and were told by staff there was a charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn B., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Please let me know how I can assist with the continental issue. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, AJ Prasaguet

M S. Couples - 06/01/2019 AccorHotels certified review

While your staff is very courteous and attentive, since your time as Sofitel I have found little things lacking thus making the experience a little less than previous stays. For example, on my recent trip there was a welcome drink was only for one person when there were clearly 2 guests. All other Accors hotels provide one welcome drink per guest per visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mansei S., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Victoria O. Couples - 04/01/2019 AccorHotels certified review
« It’s gone downhill »

Bad. The bar and restaurant were horrible. It used to be good when it was the Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. O., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we be taking the appropriate measures to address the opportunities in our food and beverage outlets. Is there any particular or specific comments you would like to share? It is my ultimate goal to ensure we better serve you next time you visit us. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Richard Uribe General Manager

Friends getaway - 04/01/2019 TripAdvisor review
« Wet Carpet »

The rooms are gorgeous and comfortable but when I woke up in the morning I stepped in a puddle of wet carpet there’s a smell coming from the room the night before like a mildew smell but I thought I was nothing I thought I was probably just cleaning supply from the room but notice in the morning that the carpets were soaking wet I notify the hotel via telephone and when I went to check out nothing was said to meSo I talk to the manager and explain what happened and basically they apologize to me but was never offer Anything/or Compte .....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Companion10367460909, Thank you very much for sharing your review. I am glad to read that you enjoyed the look and feel of our guest room, we appreciate your kind recognition. Please accept my most sincere apologies for the inconvenience you experienced with the wet carpet in your room as well as for the lack of proper follow up. I am at your service and would like to have the opportunity to make things better, you may reach me at Richard.uribe@accor.com, I look forward to being in contact with you. With warm regards, Richard Uribe General Manager

David Families - 03/01/2019 AccorHotels certified review
« Almost great. »

Our stay was great but upon checking out the system was down and I couldn't resolve my parking issue. I was self parking and was in agreement with the parking fee. But I was charged for all nights for parking even though I didn't park every night at the garage. Still trying to resolve the issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David G., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Es Friends - 03/01/2019 AccorHotels certified review
« Extremely Disappointed »

This is the second year in a row that I've stayed at this property on New Years due to its convenience of location yet have had an even worse experience with each stay. The first stay, 2/4 of my party blacked out and believe that the waiter servicing us the entire evening put something in their beverages to which he looked shocked to see us return this year - which management did not take seriously nor do anything about the situation but inform us not to come back if we do not feel comfortable because they still worked there and he would be "talked to". Of course, after an experience like this would have already deterred us from staying away yet due to family from out of town and location, decided to convince them to give it another shot and will keep it low key. This time around, I called and would ask if they were planning to do anything for new years and was told there was nothing going on as we were looking for just a hotel bar to stay at and as stated, location was the only main factor in our decision to come back and give it another chance even though those same parties remained to feel uncomfortable - granted, this wasn't the situation when we arrived to find out an event was indeed taking place yet not advertised or posted anywhere. Second, I paid the additional fees to upgrade the two rooms requested which they said were available upon arrival. I attended to one room (which was told there would be a fridge in the room and was no where, and when I called down to ask if I just was not looking in a proper location or if they can send one was greeted with a rude response that "its there just keep looking I don't have time for this I'm busy and to call later" - which a sweet housekeeper brought one up and also was in shock that there was no actual placement for a fridge anywhere) and assumed the other room was identical and did not think I had to go and check it out prior to my guests arrival later that evening. Upon their arrival, we walk into the room to no lighting and none of the switches working, and furniture moved as if someone was sitting or staying there and not fully cleaned. Then onto the bathroom where it was infested with flies and bugs all over the walls, sink, and bathtub along with toe nail clippings and all of the towels and tissue were soaked and wet. Beyond disgusted, we called the front desk to be informed that they will call us back right away. 10 minutes go by and my guests simply want to change rooms or settle in for the evening and are uneasy to even stay in the room. We call back and are rudely told that the manager has other priorities at the moment and will get back to us when he can. We immediately went down to the front desk to demand a room move, and once told there weren't any other suites available were even willing to have housekeeping service the existing room but said that might also take a while. It resulted in just getting another king bedded standard room close to the other room. This, of course, leaving yet another sour taste in our mouth let alone the unprofessional attitude and lack of communication from management. I left my personal cell and was told I would receive a call back as soon as the manager got out of a "meeting" but had not heard back at all. Peter at the front desk who originally checked me in was super helpful from the beginning and luckily was still around when I came down and assisted with moving of the rooms but still was not happy that there were no other suites available or MOD to take the time to address this issue. We proceeded with our evening and was also promised at check-in that both rooms would have a guaranteed 1:00pm check out and I would not have to call in the morning which both rooms received knocks on the door at 11:00am and 12:00pm. I had called down the first time to confirm the 1:00pm check out and was told yes that they would contact housekeeping but they still came back. The following morning I went to check out and spoke with the MOD to see how they could best accommodate and he waived the parking and upgrade fees yet just feel that there were just issues after issues and no proper protocol as to how to address guest issues. There are serious underlying issues at this property, from drugging clients, to dirty rooms and horrible customer service and better believe will let everyone know never to stay at this property ever again. And the fact that management did not take any of this seriously and ask us not to come back should we feel uncomfortable should have been our sign to not return but I thought this time would make up for it but it just made things terribly worse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura S., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our hotel in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, AJ Prasaguet

Pj Friends - 03/01/2019 AccorHotels certified review
« Quiet comfortable rooms »

Stayed here on New Year’s Eve. The rooms are very comfortable and clean, with a small fridge in the room. Very quiet- a nice surprise given it was NYE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie M., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

Anonymous Families - 03/01/2019 AccorHotels certified review
« Very nice hotel in business park location »

The Pullman is more of a business hotel - in function and locale. We have family in Woodside and usually stay in Palo Alto. Thought we'd try the Pullman in Redwood City for a change. The hotel was very nice but seems to be more attuned to a business clientele. Its location is remote from any nearby shops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann I F., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AJ Prasaguet

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