Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,511 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,776 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,511 reviews
TripAdvisor review
Couples - 25/05/2018
« DON'T USE ADVANCE ONLINE CHECK-IN WITH THIS HOTEL »

We booked a room here for a weekend get away to the Bay Area. The hotel, its location, and the room we got were all excellent. However, we made the mistake of using an offer from Pullman Hotels to check-in online in advance. As expected, the advance check-in put at $500 hold on our credit card for one night plus incidental expenses. When we stopped at the front deck to pick up our keys, the desk clerk asked for ID and a credit card to verify who we are and then ran the credit card putting a second $544 hold on our credit card. We didn't discover this until the next morning. The hotel now had put holds totaling $1,044 for a $400 stay on our credit card! We spoke with the deck clerk and someone in accounting and explained the situation. After about 20 minutes of looking over the record, the person in accounting agreed with us and assured us that he would remove the second hold. This was a hassle for us in the first place, but we felt relieved that the situation was taken care of. We went merrily on our way. Five days have passed and the second hold is still on our credit card even though the bill for our one night stay has cleared and been paid. So now we are on the phone trying to get the hold removed again -- all in all, this room was not worth the hassle. We wouldn't want to go through this again and assume other visitors wouldn't want to as well.

AccorHotels certified review
Debra L. Business - 22/05/2018
« Comfortable and a great place for working and working out! »

I always enjoy the stay at the Oullman. Good location, nice bedding and a great workout room. A nice walk to local coffee shops too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debra l., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Anonymous Business - 22/05/2018
« Good service »

We had great help and the facility worked well. The scent in lobby area was difficult for most of our event attendees; causing sneezing, headaches, and congestion.

AccorHotels certified review
Ncwsa M. Business - 22/05/2018
« Nice hotel. Service lacking in some areas »

Good beds, good conference rooms, clean rooms, helpful staff. Short on follow through. Upon checking at 9am I left my bags in storage. They said they'd call when the room was ready. They didn't. I checked in after meetings at 5pm. Called down for toiletries I forgot. Offered to pick them up, they said they were going to run them up. They didn't. Called in the morning as I had not received them. They said they would deliver them shortly. They didn't. I asked for the folio to be emailed, a day later I had not received it and had to ask again. Also a baby crying woke me up in the middle of the night. Other guests complained to me of late night partiers that woke them up.

AccorHotels certified review
Saurabh S. Business - 22/05/2018
« it was good but need to improve on the in-room dinning service »

The in -room dinning service response is too bad, after continuous reminders things are not delivered.

AccorHotels certified review
Piush A. Business - 22/05/2018
« Amazing Stay »

It was quite an awesome stay with nothing to complain about. Had some reservations before checkin but the awesome lady at the reception dispelled all our fears and from that point onwards it was as smooth as silk.

AccorHotels certified review
Amado M. J. Couples - 21/05/2018
« Stress free, no worries. »

Staff was extremely friendly and welcoming. Helped me out with early check in and an extra 30 minutes at check out. Thank you for being so accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amado Moreno J., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Rooms Pullman San Francisco Hotel

AccorHotels certified review
Lisa Couples - 21/05/2018
« Everyone was very pleasant! »

We absolutely love the hotel and the service that we receive. It is very clean and the views of the water are amazing. It’s also extremely convenient that we are able to bring our dog and everyone is so accommodating! Mitra E. went above and beyond with a very special touch in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa E., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Joan B. Families - 21/05/2018
« Housekeeping »

Stayed in room 837 and I do not believe the room was checked prior to my check-in. Went to climb into bed and there is one sheet, no duvet cover, and overall dirty. Called housekeeping and front desk and housekeeping sent up two ladies. The supervisor asked if I checked the bed when I arrived and told her I was more interested in the lagoon view. I never realized I was to check my bed upon arrival. Saturday, I left the room about 7:30 and came back about noon. I saw the staff in the hall and wondered when the room would be make up. She checked her clipboard and could not find anyone assigned to 837. Eventually, someone did clean the room. I reported this to the front desk staff. The amenities in the bathroom were minimal - 1 emery board, 1 sewing kit, 1 shower cap, and 1 package of q-tips. My daughter was spending the night with me. I

AccorHotels certified review
Sean S. Couples - 21/05/2018
« Amazing »

Great friendly staff amazing and clean rooms, views from the room were amazing. close to the city as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean s., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Suresh Business - 21/05/2018
« Great Stay, Good Service »

would have given a 10 if you would have not charged me for holding my packages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suresh M., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Rooms Pullman San Francisco Hotel

AccorHotels certified review
John R. Business - 21/05/2018
« John R. »

Very good although you have taken approx $1000 Australian dollars too much from my account? Will that be credited back soon please?

AccorHotels certified review
Raymond B. Business - 19/05/2018
« Room standard sub-par »

I had booked a deluxe king room with mountain/lake view. What I ended up getting was a room with 2 doubles, and a view of the hotel roof. In addition, the light in the room was flickering and making electrical sparking noises. I rang and asked to move, only to be told that there were no king rooms available. Upon seeing my bill, I see that I’ve still been charged the deluxe king rate. This is my second time staying at the Pullman and based on this experience, would reconsider staying here again unfortunately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond B., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the inconvenience you experienced with the room type discrepancy. Please rest assured that we have taken the appropriate measures to address the problem with our Front Office team in order to prevent any future occurrence. I look forward to welcoming you back soon and am at your service today and in the future. Sincerely, Richard Uribe General Manager

AccorHotels certified review
Jo C. Business - 19/05/2018
« Comfortable stay with good customer service »

Easy check in and departure. Clean room. Comfortable bed. Shower isn’t great but otherwise good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna May Mrs C., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also look into the shower comments for our Engineering department to resolve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Anonymous Business - 19/05/2018
« Perfect location when working at Electronic Arts »

Nice hotel; good bar/restaurant; wish the bathroom was nicer (prefer a separate shower to a shower/tub combo)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil Warren B., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Christen B. Business - 18/05/2018
« It was ok. »

The room service was nice. The staff are friendly and I love the coffee bar in the morning (the women who work there are lovely). But the accommodations are marginal. The temperature controls in the room are not great. The room I was in was very cold and it did not matter how I adjusted the temperature, it was freezing. The water pressure is terrible and the water is not hot. It was lukewarm. The last couple of times I stayed at the hotel, the water never got warm. I stay at the hotel frequently. I feel like the quality has really been negatively impacted over the last 3-4 years.

AccorHotels certified review
Dean R. S. Business - 17/05/2018
« We had a nice stay with a few shortcomings. »

My friend and I noticed a few unrepaired paint gouges in the room's bathroom. The plumbing was also a bit loose on the bath. One thing caused my friend a problem. The cover for the bed is one piece and heavy. She was uncomfortable under that. Is there a possibility of getting a lighter covering?

AccorHotels certified review
Anonymous Families - 17/05/2018
« Overall good experience »

basically good;

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary Young, We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Anonymous Business - 17/05/2018
« Average »

Service at breakfast was not good Wi-fi didnt work

AccorHotels certified review
Andrew E. Business - 16/05/2018
« Friendly staff and clean rooms made my stay enjoyable. »

It was great. The check-in process was smooth. The restaurant/bar was convenient and really good. It was in close proximity to our office so it was an ideal location for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Echanique, We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

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