Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,505 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,731 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,505 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Tom Business - 12/05/2018
« Bathroom sink wouldn't drain »

I called for maintenance but no one came to fix it. I mentioned it at checkout but they didn't apologize or compensate.

AccorHotels certified review
Anonymous Business - 12/05/2018
« Cordial and politek »

Very pleasant

AccorHotels certified review
Anonymous Business - 12/05/2018
« Okay but not great for the price. »

Staff was very friendly. The beds are horrible.

AccorHotels certified review
Anonymous Business - 12/05/2018
« Positive experience »

A good experience, recently remodeled, excellent bar an restaurant. Nicely appointed rooms.

AccorHotels certified review
Anonymous Business - 11/05/2018
« Shower was not very good »

The shower was not very good. Water stream was not good, and it was hard to get it to cooperate and come out of the right shower head.

AccorHotels certified review
Anonymous Business - 09/05/2018

Hotel staff for shuttle, doorman, housekeeping, and room service were excellent. Waiter for restaurant friendly, attentive, and informative, I only ate there once. Food ordered while stay was delicious. I ordered room service during my 4 night stay. Upon arriving staff at check in were not as friendly and didn't not inform me that you needed your room key to access elevator. A hotel guest mentioned it when I chatted with him as I was trying to access my floor. When asked about the shuttle for airport I was told to be early because it was a first come first serve so I hurried to be certain and get a seat ended up waiting for no reason as it was not busy.

TripAdvisor review
Family - 09/05/2018
« Rude desk staff »

Daughter is a rower at UC Berkeley and every year we stay here 3-4 times for races. Great location right on the finish line and the hotel itself is fine. We purchased a package that was labeled “Park, Sleep and Fly, Bed and Breakfast”. Morning after arrival we went to have breakfast but were told by the hostess our room was “not on the list” but she would talk to front desk. Upon check out, there was no charge for breakfast on our bill so I figured all was good, but since we had two more stays booked, I took photo of our confirmation emails showing the description which clearly stated Breakfast. Next visit we made sure to ask upon check in that breakfast was included so we wouldn’t have the same issue in the morning. Desk clerk was very dismissive and said no breakfast, only parking was included. So I pulled out the iPad and showed her my screenshot. She literally rolled her eyes and said “fine” and continued typing so I thought she was adding the breakfast on our reservation. Next morning, again hostess has to go talk to the desk because we are not “on the list”. Trip #3 same routine....no breakfast, show screenshot, still not on the breakfast list in the morning but this time upon checkout they had billed us for $55 breakfast. Husband showed screenshot yet again and was told very rudely that they would take it off but we had to mail them the full confirmation once we got home! So word or warning...if you book any of their special packages, print out proof to take with you and be prepared to be treated with contempt. BTW the breakfast buffet looks fantastic but is not good. Next year we will book elsewhere and make the short drive to race course.

AccorHotels certified review
Anonymous Friends - 08/05/2018
« Very pleasant »

Hassle free and comfortable

AccorHotels certified review
Vb Families - 08/05/2018
« Very satisfying ------Excellent !! »

Our room was cool, clean and quite. Bed was very comfy and pillows just soft to sleep on. Our restaurant food was delish. Great presentation, and very testy. I had a Party of 8 on Friday night. And everyone had great dish, served on time. Great service. Can't wait to comeback again.

AccorHotels certified review
Shruti S. Business - 08/05/2018
« Generally great - a few improvements in order »

I stay at the Pullman (and previously Sofitel) every few months and generally find the stay to be fine. This time I REALLY appreciated that my room was upgraded to a Lagoon view room when I checked in and I was excited to see that the new restaurant and bar was fully functional. The two areas of improvement I'd suggest: -- This is at least the third time during check out that there have been incorrect room service charges on my bill. Luckily I always check out and confirm those items on my bill and your staff are prompt and courteous about removing errant charges. But it does make me wonder what's going on with your systems that would necessitate consistent verification and editing on these room service charges. -- The new restaurant is beautiful and the menu looks amazing... as long as you're not vegetarian. There were VERY few vegetarian options on the menu aside from salads. I hope you will improve that going forward!

AccorHotels certified review
Anonymous Friends - 07/05/2018
« Professional »

Very friendly staff. Professional/comfortable/safe/friendly feel.

AccorHotels certified review
Anonymous Friends - 07/05/2018
« Middle of the Road Stay »

For the first day of our visit we couldn't get in our room without maintenance letting us in. No one's keys worked and the tech had to use his laptop to open the door. The sandwiches from the Market were cold on the inside. Some of the bar staff were inattentive.

AccorHotels certified review
Samantha H. Business - 07/05/2018

The hotel experience was just fine. However, I am very dissatisfied with the customer service I received after I checked out. I left my favorite pair of jeans there. After calling multiple times to report this, I finally received the answer that they didn't have them. This tells me someone stole them from my room because there is no other place these jeans would have been left. I then tried to email asking what the protocol is for such lost things, just to receive no email response. This is extremely unfortunate to me. As far as customer service goes, I would rate the hotel at a zero. Very frustrating to me that no one even seemed to care to help me with the pair of jeans I left there and now will never get back. I'm very upset about this.

AccorHotels certified review
B. B. Business - 07/05/2018
« Comfortable good night rest. »

We enjoy staying at your hotel. This was our fourth time. Though we see the remodeling of the hotel, I found that our room 520 was not renewed in the bathroom. This did not cause a problem, just that the remodeling build up by the reservation person, left an expectation in mind. We do very much appreciate you found us a room that we could have for early check in as the event we were came for opened prior to your normal checkin time. As we were vendors at the event, we needed to be there and set up prior to 2pm when the event opened. For this we were greatly appreciative as we needed to recover after a long drive.

AccorHotels certified review
Anonymous Business - 07/05/2018
« SO much better after the remodel »

Experience was great. Hotel looked great, and enjoyed the stay.

AccorHotels certified review
Jane I. Business - 06/05/2018

I was disappointed with my room. The bathroom shower didn't work properly, the tub didn't drain while showering and the grout around the tub looked moldy or dirty. Unfortunately, do to my work schedule, I didn't have time to mention this while at the hotel.

AccorHotels certified review
Lucas Business - 05/05/2018
« Warm and cozy feeling »

Professional and courteous staffs

AccorHotels certified review
Nancy H. Families - 05/05/2018

My one night stay was very pleasant. I had a nice room with a beautiful view.

AccorHotels certified review
Leann Business - 04/05/2018
« Overpriced with no special amenities. »

The hotel is very nice, but in the $300 plus range I expected some nicer amenities. The rooms are very basic, no breakfast included, no newspaper, a very old-fashioned bathroom phone, tub/shower, but the tub was small and I would never use it. The staff is very nice. The food was mediocre at best and WAY overpriced! My husband and I ordered some eggs for breakfast and it was $72!!!! Got dry overcooked sausage with it and a pot of coffee, and 2 orange juices. I think they should step up the food.

AccorHotels certified review
Anonymous Business - 03/05/2018
« Very disorganized wait staff at meals, lack of sound management principles »

Room was fine, you need ability for those without transportation to have 24hr access to food (snacks) and beverages (vending). I am diabetic and did not value the hotels lack of these services. Swimming pool was very filthy with ducks taking up residence and swimming in pool with their waste and feathers. Your bus/van service was lacking as well. We were told it ran from the hotel every hour on the hour. After waiting over an hour at the airport (2X) we called for a ride only to find that even during the day they only ran when a call was received.

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