Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,499 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,600 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,499 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Saphiya Business - 16/04/2018
« Excellet »

Comfortable, great service, quiet rooms, great amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saphiya H., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Anonymous Business - 16/04/2018
« average »

average

AccorHotels certified review
Anonymous Business - 14/04/2018
« Bedbugs »

Your hotel has bedbugs and I have bites everywhere from staying there. Absolutely will never stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scot Thomas M., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. We take these matters very seriously and would love to follow up to ensure these do not repeat. Did you get a chance to report the issues? We will be sure to contact Ecolab, who is our licensed and bonded company who supports for these matters. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Anonymous Business - 13/04/2018
« Very nice hotel with friendly and helpful staff »

Everything was great with the facilities and staff. The only problem I had is that the air vent in my room blew air directly on my head in the bed and it made me uncomfortable and get a stuffy nose. I wish the vent would have been placed elsewhere in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie E., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have addressed the vent concern with our Engineering team to review and resolve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Monica D. L. M. Business - 12/04/2018
« Stresfull »

Hello, I am the International Program Coordinator of a Silicon Valley company and I had 5 groups sleeping at your hotel during March. The hotel is very nice, but I had many problems with front desk and reservations and some others with house keeping (I had to check the suites for very important clients and I had to clean pi from the toilet). "Stephanie Tourial" from reservations was amazingly rude to me. But I also had very good experiences, at the restaurant everyone was so nice. YOU GUYS NEED TO HAVE A BETTER COMMUNICATION BETWEEN ALL THE DEPARTMENTS, that may fix many problems I see you have.

AccorHotels certified review
Michelle Business - 12/04/2018
« Exceeded my expectations »

The comfort and design of the guest room were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle M., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
John K. H. Business - 12/04/2018
« Clean and comfy »

Convenient location to SFO airport. Parking was convenient though not included. Would have liked free coffee all day rather than 4-6 a.m. only!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Eddie A. Families - 11/04/2018

Excellent staff, suite very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eddie A., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thanks, Eddie!!! Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Jay Families - 11/04/2018
« It was a great stay. »

We were there for a wedding. The hotel is fantastic and accommodating. Only wish you had had more vegetarian options in your menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayashree I., Thank you for taking the time to tell us about your experience at the Pullman San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Anonymous Families - 11/04/2018
« Unorganized Wedding Weekend »

Recently we stayed at the property for a wedding. From start to finish there were details that were simply missing that would have made our trip less complicated. Below is a listing of these items: - Breakfast coupons were not automatically provided when checked in (was part of the group booking) - crib was not in room as requested on the room reservation - extra pillows and sheets for the couch pullout where not avail in room - the cleaning staff cleaned our room 2 times out of the 5 days. Both times, we did not receive fresh towels, refill of coffee cups, or kleenex. They did make the bed. - Breakfast staff were very poor. They rarely came around to check in on the guests. We commonly had to flag them down for a coffee or tea. During checkout they incorrectly billed our room for extra guests and multiple times on the same day (these were fixed by the front desk staff) - the hotel has room fridges but no microwave for use It was disappointing that the pool did not work during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adela C., Thank you for taking the time to tell us about your experience at the Pullman San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Bella I. Business - 11/04/2018
« Bellman & assistants greeting us as if we were special. They remembered our names & needs as if we had been there a million times. »

We were greeted and treated as special guests, returning guests. We felt at home there like they knew us well. We appreciated that. Our visit there is always part business, part family, part friends, part couple. It is the place we go to when we return to the Bay Area from our new home out of the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bella I., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Berenice B. Business - 10/04/2018
« not worth the money »

the air smells like Axe cologne. The front desk worker let two white men cut in front of line during check in. The rooms are small. 25$ parking. The bed linen was dirty. The pillow had blood stain on it. no extras like q-tips. no hot water in the gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Berenice B., Thank you for taking the time to tell us about your experience at the Pullman San Francisco Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Liz Families - 10/04/2018
« Nothing special or great, but staff needs improvement. »

The room was nothing special. We were disappointed that the hotel pool was closed. This was not posted online so my family (2 children) were disappointed that they couldn't swim. The staff was almost on the edge of being rude. It was never outright rude, but just with an undertone of being bothersome or rude. The food at the hotel was not great. The breakfast buffet was small and didn't have a ton of options. It was also VERY expensive. The service for tea/coffee/water was very slow. The food at the bar was better, but the burger was severely under cooked at it took a long time for the food to arrive.

AccorHotels certified review
W.g. Couples - 10/04/2018
« outstanding »

clean, staff very helpful, overall A+ rating. And a little extra from Mitra Elie on our wedding anniversary. Greatly appreciated and very thoughtful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wade G., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback, we will share with Mitra, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Andersen Business - 09/04/2018
« Overall experience was ok. »

Check in process was quick and easy. I had questions at the front desk regarding airport transportation and the clerk on duty was unattentive. Room service delivery was typically acceptable though staff was generally unfriendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andersen K., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure this will serve as a learning tool to our staff as we strive to continuously improve the quality of our services and to extend the attention with our guest arrival experience. Thank you again for sharing your experience, and we hope to host you again soon. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
J. C. G. Couples - 08/04/2018
« Excellent service and a comfortable stay. »

We stay at the Pullman every year (from the Sofitel days) for Stanford rowing regattas. We are always pleased by the service and comfort. The new renovations seem to work well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris G., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Anonymous Business - 08/04/2018
« Love the makeover »

Excellent throughout. Fro. Gracious greeting at front desk, nice food and drink experience at the new bar area to the nicely redone room and wonderful Sofitel bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert N., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Abby Families - 07/04/2018
« Hotel couldn’t deliver in most areas »

Booked a suite on Expedia for $328 since hotel was charging over $1k on their website. Check in was fine. Walked into my suite and found a used nail file on a chair in plain sight and a candy wrapper under the coffee table. I was tired and room seemed otherwise clean and so I didn’t complain. After a couple of calls to the front desk, it was determined that my room didn’t have a safe and so someone was sent to my room to install one. Each day of my 3-day stay, it took 10 minutes to get hot water in either the bath tub or shower. I was told my final bill would be emailed to me so I wouldn’t have to stop at the front desk to check out. I never received it so I had to call the hotel and request a copy. All of this is completely unsatisfactory —- even for the $328 rate I paid to Expedia!!! I would have been irate had I paid the hotel the over $1k price per night they were asking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abby B., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our cleanliness and plumbing, in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Don't B. S. H. Business - 06/04/2018
« Very mediocre. »

I wish we hadn't chosen this hotel. Ineffective and useless staff. Misrepresented facilities available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin J., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the issues expressed, in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Mark B. Business - 06/04/2018
« You added nothing to the trip other than a place to sleep »

I have never stayed at a place that is so plain. Don't get me wrong the room was clean, but everything about the hotel is generic, unmemorable, and just dull. I have not stayed at your property before, but it is the first time I have ever found nothing to like or hate. Oh I did hate that the AC went to 60 but I sweat all night in my bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Christopher B., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

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