Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

4.0/5 1,553 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,113 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,553 reviews
Couples - 17/08/2018 TripAdvisor review
« A disaster! »

Lisa , the savior from the Front Desk!Without this super-efficient and highly professional front desk officer, the stay at this hotel was as bad as the stay when it still was called Sofitel.There is not the slightest hint of team work between the departments and their people. The GM seems to have no idea what is going on or doesn't want to know. When that many things are BAD it must start at the top. This is what management always tells their staff. So please look at it this way.For details look at my response to the ACCOR survey!

Barbara M. Business - 15/08/2018 AccorHotels certified review
« A Beautiful Hotel! »

Enjoyed my stay very much!

Sonji F. W. Business - 15/08/2018 AccorHotels certified review
« The nightstand was dirty when I arrived, the coffee maker did not work, I called and they sent someone up to replace it, but were unable to get it to work. »

I went to the front desk and told them about my coffee maker they apologized and said there was nothing they could do. They even went and spoke to a manager. I later called the concierge and told them about my experience and they offered me a free coffee from the cafe downstairs.

Todd L. Business - 15/08/2018 AccorHotels certified review
« An offensive disaster from beginning to end »

Not exaggerating to say the worst hotel experience I've had in 25+ years of business travel. I arrived late (2:00 a.m. my time) only to be told there was no room, and I'd need to wait 15 minutes. It took well over an hour -- several other guests were having the same problem -- at which point I was dumped in a room that clearly wasn't intended for me (more on that in a minute). When I returned from my meeting the next day, i couldn't get back in the room. Turns out I'd been moved without my knowledge. Worse, all my personal items (clothes, toiletries, etc.) had been gathered up and dumped in a garbage bag which was handed to me at the front desk. I immediately checked out and will never, ever return.

Moburness Business - 13/08/2018 AccorHotels certified review
« only slept and left »

Check-in was easy, although I wasn't sure if I could just drive into the parking lot and had to ask. The bed was amazingly comfortable. I appreciate black-out curtains, and those were in the room. Everything was clean and complete for any needs, but I literally came in, slept, and left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maureen B., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Uribe

Craig Business - 13/08/2018 AccorHotels certified review
« Rooms are Nice but the Customer Service is POOR. »

Rooms were clean & comfortable, however, the check in experience was horrible (very long wait and the clerks were very slow resolving issues with guests checking in). The morning of check-out, I called guest services from my phone and it just rang and rang and rang. Poor service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig W., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely,

Anonymous Business - 13/08/2018 AccorHotels certified review
« Not the Sofitel Experience, but still okay »

This was my first time staying at the hotel as the Pullman instead of the Sofitel. The Sofitel had an air of luxury and care that the Pullman just lacks. It's not bad, and I'll still stay there, but I definitely noticed a difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Uribe

Anonymous Business - 13/08/2018 AccorHotels certified review
« Pleasant stay during business trip »

Staff were friendly and helpful, room was clean - the one minor thing that would have been great was a more powerful shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon M., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Uribe

Anonymous Business - 12/08/2018 AccorHotels certified review

Very good stay

Gerard Couples - 12/08/2018 AccorHotels certified review
« What a let down! »

There was one and only one person at this hotel that gave us a semblance of welcome at what is supposed to be a "Pullman" hotel. To Lisa at the Front Desk: Thank you for your wonderful hospitality from the moment we met you after a terrible check-in experience. Here an abridged version of our 3 night stay at the Pullman in Redwood, CA. After booking at least three months prior to our arrival we arrived at the hotel near midnight by shuttle. The driver was good with loading and unloading our luggage. After that we were left to our own devices, get the luggage trolley, wheel it to the reception were we checked-in to room 511 with the receptionist letting us know that we got a room with view over the Lagoon. Arrived on level 5 and found that as a Platinum member there was one bathrobe for two people, no slippers to make us comfortable. Also looking through all the key cards and other papers we were not provided with a welcome drink. Entering the bathroom we found the amenities bottles had their seals broken and partly used. We returned to the reception to find out what was going on and there was Lisa. The only person we met in this hotel that actually cared. We received the welcome drink vouchers and Lisa arranged to have the second bathrobe and two pairs of slippers delivered. On our second day we decided on a breakfast buffet and the two ladies at the counter did not bother to welcome us. We asked to sit at a certain table and we were informed twice that the table is not available in a two-thirds empty breakfast room. Made us feel really welcome! Considering the buffet breakfast comes with a choice of coffee or tea, the service was so bad we had to ask staff if it would be possible to be served some coffee. Well no real surprise that the coffee was tepid and no life restorer in the morning. This just kind of fitted the "no service" mentality of the hotel. The door between the bedroom and the bathroom had squeaking hinges that woke up the other person asleep by its noise. The housekeeper left the glasses so filthy and dirty I had to go downstairs to the bar and ask for a set of clean glasses. The barman was not surprised and gave me four clean glasses. The feeling that staff at this hotel are not working as a team but each does as little as possible to get through the day. During our years of work and travel these problems start at the top and reflect very badly on the General Manager. We do hope this hotel will improve but the chances seam very slim. So there you have our opinion. Gerard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard F., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our _______ in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Richard Uribe

Geraldo Business - 12/08/2018 AccorHotels certified review
« Great Experience »

The bed was very comfortable and the staff was great. Loved the running trail near the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldo B., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Uribe

Emmanuel Friends - 12/08/2018 AccorHotels certified review
« Mr »

Okay

Ann M. R. Business - 11/08/2018 AccorHotels certified review
« My ADA room did not have handicapped bars in the shower or by the toilet which made it unsafe to shower. »

Your food service, cleanliness and the view from our window were great. The lack of an ADA room was an inconvenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann R., Thank you for taking the time to share your comments concerning your stay at the Pullman San Francisco Bay. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Richard Uribe

Anonymous Business - 11/08/2018 AccorHotels certified review
« Excellent facilty, very clean and friendly helpful staff. »

Excellent

Mr X. Business - 11/08/2018 AccorHotels certified review
« Better when it was a sofitel brand »

Everything ok, but way too expensive (550 with taxes) per night. People are great still however.

Anonymous Business - 11/08/2018 AccorHotels certified review

Comfortable and clean,online check-in was great.

Farhad Z. Families - 11/08/2018 AccorHotels certified review
« very pleasing »

very nice

Linda C. Business - 11/08/2018 AccorHotels certified review
« Excellent service and product »

Excellent.

Michelle B. Families - 11/08/2018 AccorHotels certified review
« Expensive »

Stay was ok. Too expensive for location and a stay without breakfast.

Julie Families - 09/08/2018 AccorHotels certified review
« * Excellent * beds, linens, and pillows. »

This is my 2nd stay at the Pullman and I would go back, again. Great staff, felt welcome, great cup of tea. I would have stayed an extra night had the room rate not jumped to $300 from $169-ish.

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