Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,524 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,890 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,524 reviews
AccorHotels certified review
Anonymous Business - 17/06/2018
« Overpriced and very poor service »

Expensive room rate, rooms old & tired, service (apart from front desk and bellboys) poor

AccorHotels certified review
Heather Business - 16/06/2018
« Okay but not the quality expected »

Initial greeting was harried and distracted. No checking or confirming what type of room I had (King requested) only to find I was assigned 2 queen beds. I was too tired to hassle with it but not a good start. I then ordered my dinner in-room. I called and had to wait sometime to be answered only to be told they were serving another quest and could they call back. Weird not to just put you on hold? Then I waited another 5-10mins and no call back. Called again and told that they still weren't ready to take my order and suggested they call back. I pushed back and said no, so they then reluctantly agreed to take my food order. I ordered the Steak med/rare. It took 45 mins and was well done with some globby looking white food and about 2-3 slices of plantain. Costing a whopping $67 with 1 glass of Malbec. Unbelievable rip-off!

AccorHotels certified review
Brad M. Couples - 15/06/2018
« Was relatively disappointed with overall stay. »

From the initial encounter with bellhop who was lacking in professional appearance, to the undisclosed (neither on Travelocity or Pullman websites) parking fee, to my bed not having a topsheet and the sheet delivered to the room still being damp (what did they do, just remove it from the dryer prematurely?), the stay definitely lacked. This was my second stay at this property which my brother, who is a professional driver, refers clients regularly. My experience has caused him to re-think future referrals. By the way, I worked in the hotel industry for almost 10 years.

AccorHotels certified review
Anonymous Business - 14/06/2018
« Ok »

It was ok. I stay here often for work. I have a lot of trouble with the room temp & beds. It would be nice if I could open a window to get fresh air They beds are very stiff and I don’t care for the blankets (too hot)

AccorHotels certified review
Kiran Business - 13/06/2018
« Communication and restaurant menu »

There are almost no choices for vegetarian guests on the restaurant menu which makes it hard. I was charged for asking packages received on my name to be delivered to my room. While the charges are not big, I got a rude shock to see those charges. I should have been informed that those services are chargeable like how you mention clearly about additional room service charges and related taxes on the in room dining menu. It was very disappointing.

AccorHotels certified review
Anonymous Families - 13/06/2018
« Ok »

Bathroom a problem. No grab bars in shower a real hazard and needs to addressed before someone slips and gets severe injury

AccorHotels certified review
Azeez M. Families - 13/06/2018
« loved the size of the suite and cleanliness »

i usually dont reply or complain but i had just a couple experiences that would of been nice if fixed . the hot water didn't work the first night in the shower but after they sent the engineer it worked but after literally 10 minutes of running water that upset me for wasting . the bedroom tv didnt work either so i just stayed in the living room to watch . other than these 2 items , my stay was perfect

AccorHotels certified review
Harriet E. W. Couples - 13/06/2018
« Impromptu at the Bay »

Good.

AccorHotels certified review
G. S. Business - 13/06/2018
« good »

I was there for a conference but did not expect the room rate to be that high given the quality of the room. But service wise from the staff was excellent.

AccorHotels certified review
Chris Couples - 13/06/2018
« Nice experience »

Clean rooms and nice staff. A bit overpriced parking for the night

AccorHotels certified review
Shawna Couples - 12/06/2018
« Zen! »

Room temp was perfect, bed comfy, room quiet, staff extremely friendly & accomidating. Check out had a line of 4 people with only 1 employee. Waited maybe 5 minutes at valet stand for a valet attendant to come. They seemed short staffed during check out.

AccorHotels certified review
Lisa S. Families - 12/06/2018
« Never to return »

Housekeeping was beyond terrible. Front desk response to our multiple requests for tirndown were equally terrible. Pillows smelled of prior guests’ sweat and hair. There was a dirty serving spoon shoved into the pullout bed The hotel just felt unclean, inadequately staffed (as truly nice as the staff had been). We have stayed at the property many times before, but will certainly not return any time soon.

AccorHotels certified review
Anonymous Families - 12/06/2018
« Nice hotel, cold corridors and strange lights in room. »

Overall a positive experience but not totally satisfying.

AccorHotels certified review
Anonymous Couples - 11/06/2018
« Good stay at a solid hotel »

Good stay at a solid hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah P., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Kate D. Business - 11/06/2018
« Service was terrific. Staff, services and food were excellent. »

There was only one hiccup w/ my stay. I ordered room service and though the order was received by phone, it was not relayed to the kitchen due to a server issue. When it was discovered, I received a call back from the front desk, a fresh order was placed and I received my meal and a complimentary dessert. In addition, I received a separate call from the evening manager w/ their apologies and an offer to assist w/ any further needs. The error/inconvenience was very professionally handled. Thank you very much for making my stay pleasant and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate D., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted to hear of the follow-up after the room service concern from our leadership team, thank you for highlighting it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Saurav A. Business - 11/06/2018
« Love the property....love the people here....its truly the cliche'd home away from home for me..... »

I ALWAYS stay at Pullman for now over 5 years. I love the hotel. And after renovation its even better. Want to call out : 1) Julia at the front desk. Great customer empathy. Got me a great room and got my stay extended when I was told the hotel is full. 2) Gabriella from room service who introduced me the joys of Mexican fruit with chilly :-) 3) Taren your new manager of the bar is fantastic and great in engaging with customers and doing what it takes to keep them happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saurav A., We very much appreciate your comments regarding your stay at the Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team along with commending Julia, Gabriella and Taryn; she has been a great addition to the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel

AccorHotels certified review
Lisa G. Business - 11/06/2018
« Not the greatest »

I am an Accor platinum member and stay approx 20 nights at the San Francisco Pullman every year yet I feel this means little at the hotel. For example thus time they put me in a room by the lift, no one wants to listen to that all night so I asked to be moved next day. Reception moved me to a new room which was a wheelchair friendly room which had non functioning aircon and no hot water, I called to have both looked at and no engineer arrived it was actually cleaning staff the next day who helped me get and engineer but this was still not fixed. I did not want to move rooms again so put up with it but really it is not acceptable. I asked for a late check out upon check in yet there was no record of this when I called to check what time, then hotel team said there was a fee to which I had to get again remind them of my membership status. Staff at the hotel are lovely but for me there is no feeling that there is any care for regular stayed.

AccorHotels certified review
Anonymous Families - 11/06/2018
« Excellent Facilities But Just Okay Service »

The hotel was wonderful. Our suite was extremely nice and met our family's needs. The bar, pool, lounge & restaurant areas were all excellent as well. However, service was extremely slow in most cases. We had drinks at the bar several times and the wait was far too long. When we went to the restaurant for breakfast, it took awhile to be seated. We called for a bellman to check out. We waited 15+ minutes and had to call the front desk to request again. And I always felt I had to wait awhile when I visited to front desk to ask questions/get help. I would stay here again though. Excellent facilities and excellent price.

AccorHotels certified review
Firelight Business - 11/06/2018
« Comfortable home base for business travel »

The room was very comfortable and the staff was unfailingly polite and helpful. I felt well taken care of.

AccorHotels certified review
Kw Friends - 11/06/2018
« Awful Service »

The service at the lobby bar/restaurant was awful. Many times 5 employees would be behind the bar talking while 10 guests were waiting for service. The breakfast service was extremely slow, took 1.5 hours from beginning to end. Pool service was also nonexistent. Employees never came out to take orders or even clean up empty glassware or dishes. A friend of mine actually took in upon herself to clean up the pool area since nobody could be bothered. I overheard this conversation between what I assume was the manager and a server "are you working the pool area" "no, they are all coming inside to order anyway, so no need" The only reason people were coming inside was because nobody was helping any of the guests outside! Never experienced such horrible service before.

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