Hotel - Pullman San Francisco Bay
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Pullman Hotel

Pullman San Francisco Bay Hotel

223 Twin Dolphin Drive 
94065  REDWOOD CITY
UNITED STATES

1,420 reviews
TripAdvisor Rating Based on 1,420 reviews
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Check-in from 15h00
Check out up to 12h00
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Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,831 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,420 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Susan Families - 20/09/2017
« The pool was closed and heard a neighbor complaining about the gym so I didn't even bother with the gym. »

We were very dissapointed to learn the pool was closed upon arrival. We booked the stay because our 8 year old and 10 year old was looking forward to swimming. I was looking forward to the gym too but after hearing my neighbor complain, it was good enough excuse for me to skip it. Based on our personal experience, staff was nice and courteous and hotel was clean. Snacks, restaurant and bar was great convenience. I would had gave it 10 stars. My son is playing in the NCVA so maybe we'll try again in December and January.

AccorHotels certified review
Anonymous Couples - 19/09/2017
« O.K. »

The pool was closed, told when we booked, my husband needed key to room and check in gave him a key to someone else's room (Called and spoke with the manager regarding this, he said he would send up 3 comped drinks, they never came. We went to a party in the hotel with 175 people, bathrooms in lobby were not working, outhouses weren't very clean and had to go to our room to use the bathroom. Coffee pot didn't work. When we booked the room we asked for a lagoon view, paid $20.00 more than the group rate, the only way we could see the lagoon is if we stood against the window.

AccorHotels certified review
Addison Business - 19/09/2017
« A Tough Time for the Pullman »

It certainly wasn't bad - I think most of the guest services and reception folks were quite lovely, but the hotel is under a massive renovation, and it shows. Working in the lobby is awkward, with construction noises only separated by a thin temporary wall. When waiting for a colleague in the lobby, I had to use an out-house facility since there were no indoor working lobby restrooms. It's all par for the course when redoing a hotel, it's just unfortunate that some of the drawbacks are a bit inescapable to the guest right now.

TripAdvisor review
Chin Jerng W Family - 19/09/2017
« One Night Stay in San Francisco »

Although the hotel is nice and big, the location for oversea travelers may be an isolated place. Without your own transportation, it will be expensive to get around. However, the good thing is the hotel provides a complimentary shuttle bus service to the airport, which compensates for the inconvenience. However, if you are on business, then being right in the Silicon Valley is also an advantage.

AccorHotels certified review
David Business - 18/09/2017
« convenient , effcicient in clean hotel »

the Pullman is under renovations so we could not access some areas - but overall it was a great experience. My room was clean, comfortable and quiet. The food and service at the bar were also good.

AccorHotels certified review
Melanie S. Couples - 18/09/2017
« Housecleaning needs to do their job »

Awful experience. Dirty room. Please call me for details.

AccorHotels certified review
Sally Solo - 18/09/2017
« Ms. »

The hotel was a mess with all the remodeling. I don't think that the price of the rooms should have stayed the same with so many of the amenities missing like a real lobby and a gift shop. The room was quite nice, however, I had no hot water in my walk-in shower and little water pressure in the shower and sink.

AccorHotels certified review
Pedro M. D. S. G. Business - 18/09/2017

Services advertised not available (e.g. swiming pool) and limited menu at the restaurant. Place was clean and tidy. In the Overall the price was considered too high, taking into account that some refurbishment was on going.

AccorHotels certified review
Anonymous Business - 17/09/2017
« Very disappointed »

My first trip to this hotel so I don't know what it looks like normally but with the construction it was certainly not worthy of the cost. My first room was a rundown version of a Holiday Inn and was very musty and smelly. I was given a room that was renovated and it was decent except for the fact that the shower did not drain. I brought this to the attention of the staff and it took them two days to get this fixed. I have never been to San Francisco and this hotel was recommended but at its best it was an average version of a Marriott and certainly not worth the cost. Very very average

AccorHotels certified review
Chris J. Business - 17/09/2017

Pretty good but some disruption due to refurbishment. In particular breakfast service seemed a bit chaotic on a couple of mornings.

AccorHotels certified review
Martin W. Business - 17/09/2017
« Dissappointing for a few reasons »

Unfortunately the bar and restaurant were refurbished, and this was not told when i made the reservation. Temporary bar and restaurant (in a meeting room without windows) way below par. Secondly quality of cleaning. Only after three days the cleaner found an adaptor on the floor, which was left by the previous guest. So cleaning is not up to an acceptable level. No deep clean between check-out and new guest arriving? Really bad. And when i mentioned this on checkout, i hardly got a reply, the receptionist just handed over the bill.

AccorHotels certified review
Madge Business - 16/09/2017
« Building site in the middle of nowhere »

The amount of renovations going made me feel like I was staying in a building site. Location was remote & the room service food was poor.

AccorHotels certified review
Shonda P. Business - 16/09/2017
« Overall my experiences was a good one. »

The staff are always so welcoming...they are like family.

AccorHotels certified review
Briony Solo - 16/09/2017
« pleasant »

Stay was pleasant and staff were accomodating. I am really disappointed I was not told either prior or after ooking that the hotel was going through renovations and that the pool (the sole reason for my booking my stay here) would be shut on one of the days of my staff. the hotel is in definite need of rennovation, so it's worthwhile they're doing it as it is generally quite tired. that said, service was great, food was delicious, room was extremely clean and well looked after and the bed was among the comfiest i've ever stayed in. This coupled with the free airport shuttle means i would definitely recommend to others.

AccorHotels certified review
Ana M. Couples - 15/09/2017
« It's Getting Better »

The Pullman near SFO was acquired from Sofitel. I have been a years long regular customer of this hotel at this location. When Pullman first took over, the housekeeping was absolutely horrible. Now it seems things are getting better, and under control. Renovations are happening and that's a good thing -- it really needed it. My biggest complaint...Pullman is not reopening the French bakery and I totally miss the lavender cupcakes and fresh baked goods for those mornings when I'm rushing out the hotel doors. I queried the staff and they claim the restaurants will be getting more focus with better food, but I want the bakery back. When Pullman first took over I thought, oh no I'm going to have to find another hotel near SFO to stay at, but now I think I will continue booking if Pullman keeps getting better in this location.

AccorHotels certified review
Anonymous Business - 15/09/2017
« Inconsistent/hurried housekeeping and maintenance »

I've had inconsistent, sloppy housekeeping over my last few stays. You recall the missing shower curtain incident from July. At least I hope it was unique enough so you DO remember it. This time there was no toilet paper. Not even a paper core, just the empty dispenser and no spare in the bathroom.. Obviously a mostly-done roll removed by the maid and not replaced in her rush to complete the room. And when I called to get the situation rectified, it took them 30 minutes to get me a couple of rolls. No apology, no "OMG, let me rush some right up to you," just a maintenance guy with TP. And the light in the entryway was out. Walk in, hit the light switch and . . . nothing. Sheesh. I've seen hints of you scrimping on costs since the re-branding from Sofitel. These two examples of hurried housekeeping, burned out bulbs, loss of the traditional cheery "bon jour" smiling faces and attitudes. I see the same faces at check-in, restaurants, etc. but with less of the customary Sofitel touch. I hope I'm wrong, but my colleagues see the same decline in quality, service approach. By the way WHEN ARE YOU GOING TO FINISH THE LOBBY PROJECT???. Clunky "make-do" temporary lobby/bar/restaurant situation doesn't help. Another hint at eroding attitude - when I inquire about timing for finishing the lobby, I get a laugh and "maybe in our lifetime, your guess is as good as mine" type answer. I think you have a morale problem. I'm a good enough customer that my friends on the staff feel they can be candid with me, so I probably don't get the company line. Figured you ought to know. For what it's worth, I'm telling you this directly, not putting a poor, detailed review on Trip Ad visor. I don't want to embarrass you, I want you to get better. Please do so.

AccorHotels certified review
Karl Business - 15/09/2017
« Despite the construction I was very satisfied »

One of the valets (name is William) went out of his way to help me out when I could not get an Uber. After trying several cab drivers he jumped in the van and drove me to the office. Without him I would have missed a very important work deadline. His assistance truly is appreciated.

AccorHotels certified review
Anonymous Business - 14/09/2017
« Disappointing for my first visit to a Pullman hotel. I will not come back »

The hotel was under major renovation and there was no mention of this upon booking-only upon arrival. There was loud construction all day. The AC in the rooms barely worked. My colleague was told to open her window at night to cool off. The restrooms for the lobby were a trailer in the parking lot. Gym equipment wasn't working. I was doubled billed for a bar bill-still need to resolve it. No mini bar on the non descript rooms. I've had better experiences at $85 a night hotel not the $500 I paid here. I was here with 3 other business colleagues and was quite embarrassed by the condition of the hotel. Will not be back

AccorHotels certified review
Kam C. C. Business - 14/09/2017

The room is definitely looking cleaner and newer than the last time I stayed.

AccorHotels certified review
E Business - 14/09/2017
« Good but I had to wait for a toothbrush »

It was good. But i called the front desk and asked for 3 toothbrushes. The cleaning lady only came back with 2. Details are important.

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