Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,488 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,480 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,488 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Thomas Business - 11/03/2018
« Great stay »

Overall a great stay at the Pullman! Rooms were clean and comfortable. Only observation is that the water pressure in the shower is a bit low.

AccorHotels certified review
Tyesha B. Friends - 11/03/2018
« Great customer service »

I loved staying at the Pullman the overall service was very accommodating for my needs. When ever I ordered something they didn’t take long to bring it to the room. The food was delicious don’t ever take the short ribs off the menu. A+

AccorHotels certified review
Anonymous Business - 10/03/2018
« It was fine, but nothing special. »

The room was comfortable. I was disappointed that the Market closed so early in the day. After coming back from a day of meetings, I had no where to purchase snacks/beverages. We were also forgotten after having called for the shuttle to pick us up at the Oracle Conference Center. We had to call back and then a taxi was sent for us.

AccorHotels certified review
Carrie C. Business - 09/03/2018
« Staff was nice, but I could have slept better:) »

I found the staff very friendly, but room 801 is right next to a loud elevator that kept me up much of the evening. Also, the TV did not work. By the time I got back to my room around 10:00pm, it was too late for me to want an engineer to visit my room. The tv said "no signal".

AccorHotels certified review
Eleanor T. Business - 07/03/2018
« Very dissatisfied with cleanliness and plumbing issues »

Room assigned was not clean. Hair in ice bucket, someone’s water bottle in fridge, I was compensated with 4 free drinks. Was offered another room but did not want to relocate because it was late in the evening and did not want to repack. I found on the next day someone's Splattered toothpaste on wall mirror and the toilet didn’t flush. That was the last straw. Took awhile to repack. Went downstairs to ask for another room . In the process my daughter in law came to pick me up for lunch that was delayed because I was in the process of moving to a room up on 6th floor. T I wanted to have the manager come to my room to see for himself what Ivwas complaining about because I wanted him to see for himself what I was complaining about. There wasn’t a manager around but only a girl at the front desk. The porter Randy showed up and took the baggage to the new room 640. I asked fir a room near the elevator so he connected with front desk for a room closer to the elevator. Another delay. He had one 628. Ran down to get keys and took baggage in the room, checked if toilet flushed and mirrors clean. Porter was very nice, smiling and very personable . This is not the first time at this hotel. I was here during the Christmas holidays in room 404. At that time I was disappointed that the dining room and pool was being renovated. My grandchildren were looking forward to some pool time. I invited my friend for breakfast but the wait was too long so we had to go out to Hobees. I did not know that breakfast was included in the package that I bought with Hawaiian Airlines. I was compensated by having Sunday brunch waived that was nice. Again the pool was closed due to licensing issues. One of the doorman was not nice. My son always walks me , because of my age, up to my room in the evening. He did not want to leave the key with the doorman because it would take less than 4 minutes. He can be nasty. The taller doorman was very nice.i had to ask for a bath soap because the hand soap is too small Guests staying for longer than a few days should have the larger bath soap. The drain in the bathtub in 628 was slow. By the 12th evening the water did not drain quickly enough that I was ankle deep in water. I reported it when I left. I have my stuff all over the place so I don’t like to have people looking at the mess.

AccorHotels certified review
Anonymous Business - 07/03/2018
« A little disappointing, actually »

I thought the work done on the hotel would have included sprucing up the rooms. Not so much. There was actually mould growing in my bathroom. Revolting. I had wanted to have a bath but there was no way that was happening. And as for the restaurant...again, disappointing. Less of a selection and it was almost like it was trying too hard. Do it more simply and conventionally - stop trying to be overly clever. A great burger and/or steak; a terrific pizza, maybe one or two pasta or risotto options. It doesn't have to be over the top fancy or complicated. Just very good ingredients sympathetically dealt with and presented. The cocktails were good though!

AccorHotels certified review
Jon C. Families - 06/03/2018
« Nice Hotel Noisy Guests and Couldn’t Get Breakfast »

This was my second stay at this hotel. My first stay was great in 2014 was great, this stay was not very good. The hotel is very nice and clean, but people partied in their room until 4 am, and when we went down to eat breakfast at 9:45, they were shifting to brunch at 10 and would not really serve us. I didn’t want to pay $45 for the brunch, so we checked out and went somewhere else. I’m not sure if I would stay here again?

AccorHotels certified review
Mls Families - 06/03/2018
« a good stay »

large room, comfortable bed coffee, tea, and water not replaced plastic cups not replaced friendly and helpful personnel

AccorHotels certified review
Tq Families - 06/03/2018

Aesthetically pleasing but has little issues.

AccorHotels certified review
Richard H. J. Families - 06/03/2018
« Very nice and convenient »

I enjoyed our stay there and will probably come back soon.

AccorHotels certified review
Scott K. Business - 05/03/2018
« Missing Top Sheet on Bedding! »

I was pretty tired after a long day of meetings at your hotel so I was surprised and disappointed when I went to turn back the comforter to crawl into bed and found that there was not a top sheet under the comforter. I started to take the bedding apart and found there was only 1 sheet over the mattress and the comforter. It's really kind of gross to sleep under the comforter that I presume doesn't get washed between guests. I was so tired I didn't call the front desk or housekeeping at 10 pm since I just needed my rest.

AccorHotels certified review
Robert K. Business - 05/03/2018
« Business trip »

The experience was very nice except for an annoying maintenance issue that was reported and not handled.

AccorHotels certified review
Anonymous Business - 05/03/2018
« Attentive staff, comfortable accommodations »

We were treated well, the room was comfortable and the facility was clean and conveniently located. The shuttle service was courteous and convenient.

AccorHotels certified review
Tammy Business - 05/03/2018
« What a lovely hotel! »

We stayed at the Pullman for a continuing education course and really enjoyed the hotel overall as well as the restaurant. I did have just two issues: 1. Parking charge. Parking should be part of the cost of the room without having to deal with an exit machine and gate. It was unclear how to use the room card to exit the ramp. I had also received vouchers for parking from the seminar and they did not work; I needed assistance to exit the ramp when using the vouchers. It was frustrating. 2. Fitness room. There were "out of order" machines in the fitness room the three days that I used the room and of the treadmills that did work only one had the television sound working well. The treadmill televisions do not seem to be connected to the same provider as the room TV's; the reception was not good and the channel selection limited. An overhaul of the fitness room would be good.

TripAdvisor review
Business - 05/03/2018
« Great Hotel for a comfortable stay. »

I really have nothing to add other than my stay was with out any issues which is what it should be.I plan to stay here more in the future because this hotel is very convenient to our Norther California office.

AccorHotels certified review
K. R. Business - 04/03/2018
« Elegant Hotel »

Original room's heating system sounded like a lawn mower was in our room the entire night. The next night we were moved to another noisy room in which we got to listen to the elevators go up and down all night. However, everything was clean and the deco of the hotel was elegant. Front desk not knowledgeable about restaurant suggestions for area which was surprising. Doormen were very accommodating and welcoming.

AccorHotels certified review
Eric B. Business - 04/03/2018
« Hotel was fine - privacy violated »

My stay was fine, but my folio was emailed to someone else. I pointed out this violation (and the fact that it's against Accor's own privacy policy) to hotel staff but received no response. Even this survey was sent to the wrong address. It should have been sent to eb…

AccorHotels certified review
Ri Business - 03/03/2018
« Liked the size, condition and amenities of room as well as quality of staff. »

Our family previously resided in the area for many years and had frequently dined at the hotel restaurant before it's conversion to a Pullman Hotel. It appeared to be a well appointed hotel at that time. This was the first time that I booked a room at the hotel and was pleasantly surprised at the obvious upgrades, number and quality of amenities in the room, improvement to the hotel restaurant and the friendliness of the staff. One minor improvement could be made to replacing the outdated and poorly functional room telephones.

AccorHotels certified review
Anthony Business - 03/03/2018
« Decent, but not great. »

When I got to my room there was only cold water. The next morning this happened again. When you’re in a rush, calling the front desk doesn’t really matter, as you can’t just sit around and wait. I’ve never experienced that in a hotel before. The wifi was also very slow (on all devices). I could barely surf the internet, even when using the 5mb connection. It made FaceTiming my family next to impossible. My colleagues also had similar experiences with water and wifi. Overall, not impressed.

AccorHotels certified review
Jr V. Business - 02/03/2018
« Hotel stay was great »

Check in was easy and friendly, we were there with the Oracle Admin training group and the hotel went above and beyond to make our group feel welcome. ***I would highly suggest that the market down stairs have longer opening hours. they are open early in the AM BUT close way too early. Would be nice to have a place to grab a snack, fruit, coffee, macaroons, or a light dessert without having to use room service or the restaurant. I tried order a fruit/ berry bowl through room service in the evening around 9 pm and they said they could not accommodate that request. They suggested that I call the restaurant which I did, they said to come down and talk to "Nicki" I went down and no one knew of her/him? I asked a server near the bar and she said she was a little busy. I waited by some friends for a while when someone came over to ask if I wanted a drink. I said no but I would like some fruit and an Ice tea to take back to my room. He said he could get me what I wanted and was very helpful. In the long run I was able to get what I needed but it took me going down stairs and approx a full 1.5 hours to get it. The rest of the stay was amazing and the staff and managers went above and beyond with our event to make sure we were happy!

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