Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,464 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,203 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,464 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Unhappy Business - 19/01/2018
« Wow, definitely gone down hill since took over from Hotel Sofitel. »

It was one of the noisiest hotel rooms I have been in in 4 months of travel. The pipes were so noisy in our room, even when WE WERENT USING THE PLUMBINS. The heater literally banged when it switched on. Then to be woken by the bullhorn of the union reps striking outside and loudly chanting outside at 7 AM until 8AM!!! Just pay them more, I certainly paid too much for this room Plus the beautiful view of the pool and lagoon from the bar/lobby is totally blocked by green mesh and a construction chain link fence around the pool Don't advertise you have a pool unless the people paying for a pool get to use a pool. Oh and having to point out the dope smoking teens going up into the parking structure (a parking lot known for auto burglaries) as I went down, to the door men, well that just sealed the deal for me. Wont be staying here. Thought it was still the Sofitel. Sooo low budge now. Reminds me of the horrible Britannia Hotels in London.

AccorHotels certified review
Owen H. Business - 17/01/2018
« Service good from some awful from others »

The front desk, young lady managing the bar, and the cleaning staff were great. Some of the wait staff and the Valet are abysmal. The wait staff rushed my food and served the entree before the soup was even out. I sent the soup back and they took it off but that's not the point. The valet refuses to fix the printer on the parking garage so every time i get a receipt I have to spend time walking over to him and having him go and get it signed at the front desk. Unacceptable, makes me late for meetings. The shower water has been consistently cold, also unacceptable. I would like to continue to stay at the hotel but the food needs to improve, hot water would be nice, and good service would be nice. I could have put this publicly on Yelp but instead I am coming here. PS the Lamb dish is terrible. Why does it need so many flavors and dressing? The short rib was over cooked and the gnocci served with it was burnt and hard. I have had better food on airplanes.

AccorHotels certified review
Randal W. Business - 13/01/2018
« Very pleasent stay - I thought the $/night was high but I do understand there was a conference there that filled the hotel up. »

I would like to complement the young lady (unfortunately I didn't get her name) who helped me sort out a problem with the reservation which had the wrong date on it. She was very helpful and obtained her manager's approval to honor the reservation for the correct day.. She was very professional, efficient and pleasant. - Thank-you! Note:some of the questions below about the Club experience are a bit premature this was my first stay at your brand and I just joined.

AccorHotels certified review
Rc Solo - 13/01/2018
« Food was honestly abysmal »

Kale Caesar was gross. I was charged $6.00 to add chicken to the salad. There were 4 slices of chicken. Big dissapointment. I don't feel like I am high maintenance and I feel like the food was well below general expectations for the price of the hotel / meal.

AccorHotels certified review
Stephanie Business - 12/01/2018
« Beautiful hotel with wonderful service »

My first time staying at the hotel and was impressed by the great service from all the associates I encountered and the amenities offered. Food was delicious as well!

AccorHotels certified review
Chris Business - 12/01/2018
« Cold water and uncomfortable beds »

The hotel is a nice location and user friendly for meetings, however, several colleagues as well as myself expedited cool or cold water two of the three mornings we showered there. The bed in my room was uncomfortable and could use to be replaced as well.

AccorHotels certified review
Keely Business - 12/01/2018
« Wonderful Hotel »

Traveling for business, I found this hotel listed under our business travel system and skeptical as I am not familiar with the name. I can not say enough how wonderful my stay was! Check in was flawless, room beautiful, bar and lounge had great ambiance and was greeted in my room with a small token of gratitude. My husband travels to the bay area for week long stays quite frequently and I have since recommended your hotel to his company, which will be booking rooms for him in upcoming months. The location is safe, quiet and within minutes of shopping, freeways and a million places to eat! Not something you come upon easily in the bay area. You have found yourself a customer. The parking prices are even great! The staff greeted me every time I walked in/out. I booked the breakfast package and was pleasantly surprised. The food was great and served until 11AM. Unfortunately the pool was closed and due to construction, views a little obstructed, but looking forward to coming back. I have recommended your establishment to ALL of my coworkers and friends who frequent the bay area for business. Thank YOU!

AccorHotels certified review
Anonymous Business - 12/01/2018
« You have ruined this hotel. »

Changing carpet but then allowing animals in every room is awful!!! I am Allergic to pet dander and clearly my room had had a dog in it. My bed sheets even smelled like wet dog!!

AccorHotels certified review
Zal Business - 12/01/2018
« Perfect excepts the size of the plates and expendif price of the parking »

Good

AccorHotels certified review
Janice Families - 11/01/2018
« Enjoyable trip in a hotel with excellent scenery! »

Nice hotel with excellent view. Room is cozy with comfortable lightings and pillows.

AccorHotels certified review
E E. Families - 10/01/2018
« Disappointing »

Upon arrival we found out the pool was closed, coffee shop closed, staff unhappy, prior parties and use of conference areas not cleaned or improved during the entire stay. No warnings were given when booked, no apologies for current state of property, and being disabled I asked where the parking for handicap was and the reply was that it would be $25 to park in disabled parking on the second floor of an empty garage never telling us about the disabled spots that weren't in the pay for spaces. Weeks old dead rats in garage and dead bird on outer parking never addressed. Finally and remember this is all before getting to our room, the four of us went to our room where there was only one of everything; cups, robes, water, etc... I vented to a front end manager who handled the experience well comping breakfast and parking which wasn't used. We won't be using the property again...

AccorHotels certified review
Maria G. M. Families - 09/01/2018

It was very nice! Everything was nice and clean.. We really liked the restaurant! Great food &. Service

AccorHotels certified review
John C. Business - 08/01/2018
« john c »

Excellence on service. Any need I had was addressed immediately. Room Service was also excellent where my food was hot and delivered in a timely manner

AccorHotels certified review
Anthony M. Business - 08/01/2018

I do not care to fill out your survey form, but I want to provide my feedback. On my last stay, there was no lounge or side chair in the room, only the desk chair. I did not complain at the time because I was staying only one night. Also there was a brown stain on the carpet, likely the product of a dog staying in the room. In the future, please do not assign me to a room where pets are allowed. Furthermore your garage parking fee of $25 is execssive, and was not noted on my reservation information prior to arrival. If not illegal this is certainly deceitful. The parking fee should be included in the room rate, or should be clearly identified as an additional fee. Sincerely, -Anthony M.

TripAdvisor review
Family - 08/01/2018
« Stair and floor carpet of the cafeteria were full of dust , should be clean more often . »

There was this male server stare at us in a weird way while we were having breakfast o. The first day of our visit ,not friendly at all , we are party of 4 but only 2 breakfast covered. Location is not close to any attraction or shopping area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, Thank you for your valuable feedback. Breakfast packages differ based on occupants registered to the room and will share the feedback with our restaurant team to ensure we are holding ourselves to the highest standards at all times. We appreciate you sharing.

AccorHotels certified review
Anistacia M. Business - 06/01/2018

The service was good. Staff very helpful. I do not like the decore of the remodel. Iknew it as sofital and the furniture and remodel looks very much like Ikea. Nothing elegent. Just cheap.

AccorHotels certified review
Darlene R. Families - 05/01/2018
« Food service lousy and over priced. Got food poisoning. »

Food service for dinner & wine was excellent but over priced. Breakfast was the worst food service and food not served hot. Had to send pancakes back twice...too cold. No kids menus. Ask for them 3 times. Explanation, "Don't have, but will print", "They are being printed", "I'll check on them". Adults got food be children. Waited way too long, passed reasonable, for any service to begin. Just sat there waiting. Table was presented with opened sugar envelopes on table and seat. Had to ask for removal of cut melon that was on the carpet next to my chair. Waiter acted as if he was put upon. BUT, GOT FOOD POISONING. Stayed several times when hotel was "Sofitel". DON'T THINK I'LL BE BACK TO PULLMAN. A family of 6 OR any guest, should not be treated in this way.

AccorHotels certified review
Daniel W. Friends - 03/01/2018
« Impersonal stay with dirty room »

The check-in experience was rather cold, yet not impolite. Rooms are nice but The room was by far the dirtiest room I have had as a platinum member with accor hotels. Not only were there the previous occupants hair on the bed and bathtub, there was also a wash cloth behind the curtain of the bedroom. I leave it up to imagination what it could have been used for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel W., Thank you very much for taking the time to share your comments regarding your stay at the Pullman San Francisco Bay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the concerns you expressed regarding your guest room cleanliness in order to prevent any future occurrence. Our relationship with our guests is of paramount importance and discussed making a connection with our reception team to make it our arrival experience more personable. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Aaron Alexandar Director of Operations Pullman San Francisco Hotel aa…

TripAdvisor review
rogerhH4927QM Family - 03/01/2018
« Roger's stay. »

All went well except for our visit to the bar one evening. We ordered three drinks and the bill was over $48 which is very excessive. The other amenities were good such as parking food and the room itself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, Thank you for your feedback during your most recent stay with us at Pullman San Francisco Bay. We are glad to hear you enjoyed your visit overall. In regards to our drink pricing, we were able to confirm that it is on line with our surrounding market and shared the feedback to our restaurant management team to review along with monitoring. Thank you for staying with us and we look forward to the opportunity to host you again.

AccorHotels certified review
Ff Families - 02/01/2018
« It was great. »

Most satisfactory. Thank you

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