Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,427 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Incl- Freshly squeezed juice, bakers basket,pot of coffee and a breakfast entree dish
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,905 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,427 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Bertrand G. Business - 12/10/2017
« Old hotel. I had to wait for 15 minutes for hot water in the shower. »

My room was old, and around 4am I had to wait for 15 minutes before the shower was hot. Not ideal. I understand the hotel is being renovated (bar/restaurant) but the rooms are in need as well. Not sure I'll come back during my next San Fran trip...

AccorHotels certified review
Anonymous Business - 12/10/2017
« Underwhelming »

I understand that the hotel is being refreshed from the Sofitel to the Pullman, but there was many of us who found the hotel's service mediocre at best.

AccorHotels certified review
Anonymous Business - 11/10/2017
« Surprise! Construction site! »

Dissapointed I was not told in advance that the hotel was under construction and that many of the advertised amenities (pool etc) were not available. Paid >400 dollars for the room so expected far better. On top of that; the construction and new design does not look promisIng. Greatly preferred the old Sofitel.

AccorHotels certified review
Aaron Families - 11/10/2017
« Room was in super bad shape and food was completely cold »

I understand you guys are doing a remodel, but even the cocking around the tub was completely ripped out and the shower looked horrible. The paint on the door and walls also looked nasty. I was recommended this place by my Manager because she felt it was a nice classy place to bring a date for a medium price, but I honestly feel like I got ripped off. Even the empty parking lot was $25? Such an odd experience. We order breakfast too and it came super late and was completely cold. Anyway, really sad with things. That being said, the staff was super friendly!!! Really nice people.

AccorHotels certified review
Anonymous Couples - 10/10/2017

The experience was relatively satisfying except for the remodeling and construction taking place.

AccorHotels certified review
Chuck T. Business - 10/10/2017
« Fine. »

Dining in restaurant was pretty good (e.g., open all day and food was good quality and reasonably priced). Rooms could use newer carpeting and couches; the decor seemed a bit dated and worn. Not much going on in the immediate vicinity in terms of recreation.

AccorHotels certified review
David R. Families - 10/10/2017
« Relaxing »

It was a short stay but very accommodating especially for me who has a very spontaneous schedule. A flexible hotel like this is a gem on top of others. Truly an amazing service.

AccorHotels certified review
Adam H. Families - 10/10/2017
« Very disappointing »

We were not advised that there would be renovation work going on while we were there and that the pool would not be available. Had we been told this in advance we would not have stayed at the hotel. When we asked the front desk to assist us in booking a guided bicycle tour of Golden Gate Park, they were completely useless. They neither completed the task or got back to us in a timely manner. I sit on the board of company based in San Carlos and fly in from NYC six times per year for meetings. It is highly unlikely that I will stay at this hotel again.

AccorHotels certified review
Elvis Business - 09/10/2017
« Perfect »

Clean... Smooth... Easy...

AccorHotels certified review
Nina Business - 09/10/2017
« Disappointed »

I rarely write negative reviews, but this is one time I thought that leaving you with some honest remarks would be for your own benefit. The hotel is situated in the heart of the technological hot spot, so I was very unpleasantly surprised that the wi-fi access in the rooms was extremely limited. In fact, the "free" wi-fi was not available, and even when I paid for the "upgrade", I wasn't able to get any work done. To the hotel's credit, they removed the charges when I complained about it at the check-out, and the hotel staff was in general very courteous and helpful. But the hotel itself (despite the lobby renovation) was disappointing: the room was extremely dated, especially the bathroom (with a dreadful shower curtain!). The air conditioner did not work no matter how low I set it, so the room was stuffy. Disappointing.

AccorHotels certified review
Aoife R. Business - 09/10/2017
« Food was very poor quality »

I have stayed here many times over the years, staff are great but the food had deteriorated. Calamari from bar was cold. Pita bread with hummus burnt badly. Choice isn't great.

AccorHotels certified review
Bizvisitor Business - 09/10/2017
« Decent business hotel under noisy renovation »

Renovation issues made things clumsy.

AccorHotels certified review
Anina V. A. Business - 07/10/2017
« Lacking in every way except the bed was comfortable. »

Your staff was rude and inconsiderate. The doormen did not open the door. The check in lady did not offer to send a bellman up with me to arrange my suitcase. She did not bother to explain to me that my key was necessary to make the elevator function. In the evening when I asked the receptionist for a ;map of the grounds she told me there weren't any, but the morning receptionist printed one out at the same desk. More deficiencies in every way... you don't need to hear more, though. Very bad experience.

AccorHotels certified review
Jorge Business - 07/10/2017
« Diff brand, same low quality accommodations and on top of that, construction work »

The usual. Room below average. Services and experience bearable

AccorHotels certified review
Kelly Business - 07/10/2017
« Director »

The renovation looks good. The bed was extremely comfortable. The shower took awhile to adjust to a comfortable temperature. My room was not clean which was disappointing. There was visible dirt and glass rings on countertops.

AccorHotels certified review
John H. Business - 06/10/2017
« Staying in a hotel undergoing renovations is a bad experience »

I know you all have tried everything to make the hotel nice for guests. This is about 40% of the experience I had prior to renovations. Since I am paying the same, I am paying the same for 40% of a hotel. I know Pullman wants to make as much money as it can, but if they are going to offer 40% of an experience, then they should discount it by 40% until the hotel is back. Even if they discount it, it is still a terrible experience. Jackhammering at 9am, lobby bathrooms served out of a portapotty., etc, no draft beer, no pool area, etc.

AccorHotels certified review
Dr. H. Couples - 05/10/2017
« Dr. H »

Last weekend, we stayed at the Pullman Hotel in Foster City, CA. Although the room was nice, we were very sorry to find the pool was drained, the outside seating area off limits, and the lobby bar closed due to construction. Since we were not forewarned that the above mentioned amenities were not included, It would have been nice to receive a discount on the room. Needless to say, our experience at the Pullman Hotel was disappointing.

AccorHotels certified review
Matt Business - 04/10/2017
« For the love of god, don't stay here until the construction is finished! »

The place is in a state of total chaos and probably will be until the end of 2017. The nice lobby on the website doesn't exist, that attractive pool on the website is a hole filled with rubble and the courtyard it a pile of rubble (both are obviously closed). Heaven help you if you are here to do any kind of business. You'd be better off taking your cals in SFO! Entire sections of rooms on multiple levels are closed, the hall by my room was littered with construction detritus. By night, my room reeked of chemical fumes, and by day was pretty much uninhabitable because the room next to mine was being demolished with power tools. My stay was pretty much an unmitigated disaster. I was there on business and had multiple meetings and calls scheduled - none of which could be done in my room because of the noise. I was forced to do everything in the temporary "lobby" and bar. Even there, I had to move several times to avoid noise. The entire day was filled with air hammers, jack hammers, power saws, and all manners of unbearable racket. It was exactly what one might expect if they decided to do their work in an active construction site. The noise was so loud that I had to keep my line on mute during calls because it was so loud on the other end of the line! This is not conducive to getting work done and is certainly not what one expects when the book a four star hotel! I travel almost weekly and have stayed in plenty of hotels while they were being renovated, but this one should be closed. We are talking about a major renovation that has rendered the place a total wasteland. I would have been much more sympathetic had they bothered to mention this at the time of booking. I chose this hotel over others nearby specifically because it had a nice area for meetings and a nice looking pool to relax in after. I complained while I was there, especially about how long this must have been going on, and the deception / lack of notice. When I incredulously suggested that I couldn't have been the first person to complain about being misled this way, all I got was a sheepish "no" and them noting my room number. There was no offer for compensation of any kind, or any effort to do anything to make my stay better. Perhaps there really is no quiet room in the entire place where they could have moved me.

AccorHotels certified review
C. M. Solo - 04/10/2017
« service and room was exceptional as always. »

the room was ready and although I used my Sofitel points the hotel upgraded my room without request. I always sleep well at the Sofitel and Pullman properties and choose the Sofitel or Pullman brand first if available wherever I travel.

AccorHotels certified review
Jessi Friends - 03/10/2017
« Fine »

The renovations are nice and the room was large and clean. Bed was very comfortable. Disappointed that the pool was closed and the room service was served cold and missing part of the meal. Poached eggs were over-poached. Staff was not attentive when my friend called down for ear plugs. She said she “didn’t know if they had any” and never called back to let her know if they did or not. Parking is way too expensive, especially considering the parking garage was practically empty, so it’s not like they had to charge a lot due to limited room.

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