Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,490 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,503 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,490 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
S. Business - 15/03/2018
« Good, the hotel is well run and the team helpful and professional. »

As per the above. I was at the hotel for combined personal and professional reasons. Overall the hotel was clean, quite and comfortable. While I did not consume- hotel foods seemed expensive.

AccorHotels certified review
Matthew Business - 14/03/2018
« Clean. Friendly staff! »

Great. Just what I wanted.

AccorHotels certified review
Anonymous Business - 13/03/2018
« Senior Manager, Accounting »

predictable as I stay at this hotel more than 5 times per year. love the ambience and look at the new bar

AccorHotels certified review
Felicitas G. Couples - 13/03/2018

Very unhappy. The pool was out of use the room was to have a small frig and microwave and being on insulin I expected to have a frig but when I got there after 8 no frig I had to call several times finally at almost 11 at night they brought a frig and parked it by the bathroom the clock alarm in my room had been set somehow by some one before me so it rang at 6 in the morning I pushed off but again at 615 it rang again then 630 I called to come and make the alarm stop but by the time they came my husband finally got it to stop I will not be staying at this hotel regestration staff was very rude

AccorHotels certified review
Lee R. Business - 13/03/2018
« It's like a hotel run by people who have never run a hotel! »

This is my 5th time staying at the Pullman/Sofitel San Francisco Bay and my experience is always poor. I only stay here because of a conference I attend at the hotel yearly. When I checked into my room on this current trip, the previous occupants breakfast dishes were piled in front of the door. The maid probably put them out and no one picked them up for hours! This is typical at the Pullman. On previous trips my room wasn't cleaned daily. Every room in the hotel I have stayed in has had holes in the bath room walls that either weren't repaired or poorly repaired. Plus, it used to be kind of quirky and French but the recent renovation to the lobby stripped any character the hotel previously had. Any Courtyard by Marriott or other bargain hotel is better run and kept than the Pullman.

AccorHotels certified review
Anonymous Business - 13/03/2018
« Back office process for group booking dismal »

I booked a small group of VIP guest (35 total) and while everything was planned well in advance, the experience upon arrival and check-in was dismal. Rooms were not accurately reflected onto the Master account and guests were told they would have to pay for one night (when both nights were covered). Gift bags that were to be delivered upon check in, were not and then told that because the hotel was sold out, it was impossible. Front desk was pleasant and helpful but the experience really upset many of our guests. PLUS without the gift bags, which contained important information about the evening and next day events, many of our guests were confused and not aware of certain activities. AJ and the restaurant team were top notch. They handled our large group well and kept everything moving along. Guests were taken care of and more than one attendee commented about how well things went and how special that team made them feel! GREAT JOB!

AccorHotels certified review
Mary K. A. Business - 13/03/2018
« Love the place. »

Love the place, they did forget to provide me with the breakfast coupons.

AccorHotels certified review
Angie S. Couples - 12/03/2018
« Nice and quiet. »

Nice room. Quiet environment. Bar/ restaurant area was nice but you are definitely leaving money on the table by not having the outdoor fire pit roaring on weekend nights like the one during which we stayed. In addition, bar staff on the Friday night we were there told us they were "closed" and shortly there after we witnessed people being served. When we inquired about this one of the bartenders responded "well it wasn't me that served them." Needless to say, this time of treatment prevented us from patronizing the bar during the next two days/ nights of our stay.

AccorHotels certified review
Charli S. Business - 12/03/2018
« The hotel staff was welcoming and run a smooth operation. »

The Pullman is beautifully situated, well maintained and efficiently run. The staff was welcoming and helpful, paying attention to the details. My stay was as if I were at home, only better!

AccorHotels certified review
Andrei O. Business - 12/03/2018
« Very well done! »

It was a nice experience and the staff was extremely polite and helpful. Keep it up!

AccorHotels certified review
Julie L. Business - 12/03/2018
« so much better since the remodel. »

Nice stay and enjoyed the room and the lobby.

AccorHotels certified review
Thomas Business - 11/03/2018
« Great stay »

Overall a great stay at the Pullman! Rooms were clean and comfortable. Only observation is that the water pressure in the shower is a bit low.

AccorHotels certified review
Tyesha B. Friends - 11/03/2018
« Great customer service »

I loved staying at the Pullman the overall service was very accommodating for my needs. When ever I ordered something they didn’t take long to bring it to the room. The food was delicious don’t ever take the short ribs off the menu. A+

AccorHotels certified review
Anonymous Business - 11/03/2018
« Comfortable, quiet, safe and relaxing accommodation »

See above!

AccorHotels certified review
Anonymous Business - 10/03/2018
« It was fine, but nothing special. »

The room was comfortable. I was disappointed that the Market closed so early in the day. After coming back from a day of meetings, I had no where to purchase snacks/beverages. We were also forgotten after having called for the shuttle to pick us up at the Oracle Conference Center. We had to call back and then a taxi was sent for us.

AccorHotels certified review
Carrie C. Business - 09/03/2018
« Staff was nice, but I could have slept better:) »

I found the staff very friendly, but room 801 is right next to a loud elevator that kept me up much of the evening. Also, the TV did not work. By the time I got back to my room around 10:00pm, it was too late for me to want an engineer to visit my room. The tv said "no signal".

AccorHotels certified review
Eleanor T. Business - 07/03/2018
« Very dissatisfied with cleanliness and plumbing issues »

Room assigned was not clean. Hair in ice bucket, someone’s water bottle in fridge, I was compensated with 4 free drinks. Was offered another room but did not want to relocate because it was late in the evening and did not want to repack. I found on the next day someone's Splattered toothpaste on wall mirror and the toilet didn’t flush. That was the last straw. Took awhile to repack. Went downstairs to ask for another room . In the process my daughter in law came to pick me up for lunch that was delayed because I was in the process of moving to a room up on 6th floor. T I wanted to have the manager come to my room to see for himself what Ivwas complaining about because I wanted him to see for himself what I was complaining about. There wasn’t a manager around but only a girl at the front desk. The porter Randy showed up and took the baggage to the new room 640. I asked fir a room near the elevator so he connected with front desk for a room closer to the elevator. Another delay. He had one 628. Ran down to get keys and took baggage in the room, checked if toilet flushed and mirrors clean. Porter was very nice, smiling and very personable . This is not the first time at this hotel. I was here during the Christmas holidays in room 404. At that time I was disappointed that the dining room and pool was being renovated. My grandchildren were looking forward to some pool time. I invited my friend for breakfast but the wait was too long so we had to go out to Hobees. I did not know that breakfast was included in the package that I bought with Hawaiian Airlines. I was compensated by having Sunday brunch waived that was nice. Again the pool was closed due to licensing issues. One of the doorman was not nice. My son always walks me , because of my age, up to my room in the evening. He did not want to leave the key with the doorman because it would take less than 4 minutes. He can be nasty. The taller doorman was very nice.i had to ask for a bath soap because the hand soap is too small Guests staying for longer than a few days should have the larger bath soap. The drain in the bathtub in 628 was slow. By the 12th evening the water did not drain quickly enough that I was ankle deep in water. I reported it when I left. I have my stuff all over the place so I don’t like to have people looking at the mess.

AccorHotels certified review
Anonymous Business - 07/03/2018
« A little disappointing, actually »

I thought the work done on the hotel would have included sprucing up the rooms. Not so much. There was actually mould growing in my bathroom. Revolting. I had wanted to have a bath but there was no way that was happening. And as for the restaurant...again, disappointing. Less of a selection and it was almost like it was trying too hard. Do it more simply and conventionally - stop trying to be overly clever. A great burger and/or steak; a terrific pizza, maybe one or two pasta or risotto options. It doesn't have to be over the top fancy or complicated. Just very good ingredients sympathetically dealt with and presented. The cocktails were good though!

AccorHotels certified review
Jon C. Families - 06/03/2018
« Nice Hotel Noisy Guests and Couldn’t Get Breakfast »

This was my second stay at this hotel. My first stay was great in 2014 was great, this stay was not very good. The hotel is very nice and clean, but people partied in their room until 4 am, and when we went down to eat breakfast at 9:45, they were shifting to brunch at 10 and would not really serve us. I didn’t want to pay $45 for the brunch, so we checked out and went somewhere else. I’m not sure if I would stay here again?

AccorHotels certified review
Mls Families - 06/03/2018
« a good stay »

large room, comfortable bed coffee, tea, and water not replaced plastic cups not replaced friendly and helpful personnel

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