Hotel - Pullman San Francisco Bay
Pullman Hotel Pullman Hotel

Pullman San Francisco Bay Hotel

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4.0/5 1,429 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Internet access (Paying)
    • Internet access (Paying)
    • Internet access
    • Internet access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • SAN FRANCISCO INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Boutiques/shopping
    • Cash machine
    • The Market Café
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor tennis court  (Nearby)

Catering

  • Incl- Freshly squeezed juice, bakers basket,pot of coffee and a breakfast entree dish
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 5:30am - 2am
    • Opening hours : Week-end 5:30am - 2am

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's elegant and stylish guest rooms and suites offers the best of the Pullman experience, with a desk, broadband Internet access, an LED TV, a Keurig coffee machine, C.O. Bigelow New York bathroom amenities, feather pillows and more.

  • 421 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 52 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Manual temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,930 reviews

Our guest reviews for Pullman San Francisco Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,429 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Stewart O. Business - 18/10/2017
« Good, but no rewards perks »

Despite the renovations service was good as always. However I never received any of my Platinum reward perks or points.

AccorHotels certified review
Natalia Business - 18/10/2017
« Natalia »

Merely average. Food - nothing special. Premises OK. Probably would not insist on visiting once more.

AccorHotels certified review
Amy Friends - 17/10/2017
« No hot water and no air conditioning and a reunion to get ready for! »

I awoke to a 80 degree room and no hot water. We called down to the front desk and was told they were working on it and should be back on within the next half hour. We left for lunch and returned three hours later and still no hot water and a hot room. Having my thirty year high school reunion that evening and no shower Was unacceptable. I was offered no alternative except to leave with no penalty. No help to find another hotel.... very disappointed with the Pullman.

AccorHotels certified review
Abhinav Business - 17/10/2017
« Paying using Accor Le Club points was a huge hassle. Also, the $75 deposit charged on my card hasn't been returned yet (it's been 2 weeks since check out) »

I'd stayed at pullman for 2 days (not consecutive). On both occasions, paying for the stay with my Le Club points was not straightforward, and was a time consuming process. In fact, the bill (a copy of which, by the way, I never got) for the first day of the stay seems to have been charged on my card. The $75 deposit that was charged on my card has still not been returned, and I've not received any communication from the hotel regarding this. It's very disappointing and not befitting the service from an Accor Hotel.

AccorHotels certified review
Tricia M. Couples - 17/10/2017
« No Hot Water/AC »

We stayed two nights and on the final day we woke up to no hot water and no air conditioning. I was very up front in asking for a discount and was disappointed to see I was only comped $50. I saw many others come up to the front desk and the man dealing with them was very dismissive. It was a shame to see that kind of customer service in action. I don't think I'll be revisiting your hotel during my new trip to San Francisco in the spring.

AccorHotels certified review
Rebecca Families - 17/10/2017
« It was an unbelievably bad experience »

Wedding Weekend: Rooms not ready on check-in. Brides's room not "ready" until VERY late and reeked so badly of new furniture they had left the door open to "air it out" (unsuccessfully) the room. NO other room available?????Her parents gave up their room and stayed off site. No hot water on day of wedding until too late for event. .Hotel didn't even have the courtesy of letting folks know the hot water was off. Restaurant lost reservation for 14 the wedding morning; finally seated us about 30 minutes late. At post-wedding brunch hosts & wedding party served last , the menu was wrong , , , ,

AccorHotels certified review
Heather B. Friends - 17/10/2017
« Some Kinks to Work Out »

The facility was nice and clean, but there are some kinks to work out. On Saturday, there wasn't any hot water and my room was 10 degrees hotter than the hall way. My toilet clogged on Sunday which the staff fixed quickly. There didn't seem to be anyplace to hang out, like a lounge and the pool was closed.

AccorHotels certified review
James F. Business - 17/10/2017
« I am so disappointed with the Pullman experience »

I stayed at the Pullman hotel at Redwood Shores this past weekend. On Friday night I planned to take a shower but discovered there was no hot water. I had an important business meeting that night so I took a cold one. The next morning I got up and discovered the problem still existed. I went down to the front desk and was told an engineer would come up to fix the problem. I needed to be at a morning meeting so I took another cold shower. It was so much fun shaving with cold water! I returned from my meeting in the early afternoon. When I checked the water temp in my room it was still cold. I then went back to the front desk. The same women that I talked to in the morning was at the desk. I told her my room water was still cold. She replied "the engineer fixed the problem". When I told her that it was still cold she said she would send up the engineer. I waited for several hours but no engineer came up. I finally went back down to the front desk and the manager came out to tell me the hot water heater was down in the entire hotel. Apparently that information was not communicated to the employee I had been dealing with at the front desk. The manager told me that he could call the local YMCA to see if I could use their hot shower. I'm not the type of person that complains. It took a lot for me to go to your front desk three times. His solution was simply not ok. I ended up walking away from the front desk in frustration. I took another cold shower that night and checked out of the hotel the next morning. Needless to say I won't be returning to the Pullman.

AccorHotels certified review
Keith Business - 17/10/2017
« Mind the construction »

Stay was adequate... received a room right next to where workers started at 7am and talking extremely loudly

AccorHotels certified review
Aravelly Families - 17/10/2017
« No Pool »

we love. Let me correct my self..My 7yr old son loves to go to the pool at Pullman. I didn't read that your pool was closed. My son was so disappointing that he wanted a refund Ha. Sorry, was my fault. But for sure we'll go back soon.

AccorHotels certified review
Emile S. Friends - 17/10/2017

No hot water in our room all day. Room 835. Checked in on 10/14 and checked out on 10/15

AccorHotels certified review
Anonymous Business - 16/10/2017
« Constructions was a real issue. »

Very dissapointed with the temporary bar area. Also, the water pressure was really bad. Not sure if this was a construction issue or not.

AccorHotels certified review
Damaris G. Couples - 16/10/2017
« Needs LOTS of work »

Unfortunately for us, our stay was below sub par. It was a miserable failure. The hotel at first glance is beautiful. The lobby is clean and airy. The staff was kind and prompt and the restaurant was fantastic. But then we got our room key and it was failure after failure. First the room was sweltering hot! And no working AC. Then the TV didn't work and it took over an hour to get it fixed. Then the there was no hot running water and there was mold lining the entire tub. Then to add to the mess one of the shower fixtures fell and hit my husband in the shoulder and when I tried t pick it up because he was shampooing his hair it fell into pieces and landed on his foot. So, there is A LOT of potential for this hotel and granted it is under renovation but not being informed of such when booking our reservation and arriving to what looked like a very nice place to stay we were SHOCKED by the condition of our room.

AccorHotels certified review
Anonymous Couples - 16/10/2017
« Construction, lack of amenities »

Loud construction at 8am in the next room. Mini fridge did not work. No AC or hot water on check out day.

AccorHotels certified review
Dick Friends - 16/10/2017
« No hot water, no AC, no pool. »

I spent four hours sitting in a 100-degree hotel room with no air conditioning and no hot water to take a shower. You tell me how good this place is.

AccorHotels certified review
Kent A. Solo - 16/10/2017
« OK but I was misled. »

The room was fine, though I was on a lower floor facing a low roof rather than the higher-level room facing the water that I requested. The hotel did not appear to be anywhere near capacity -- I could have been so accommodated. More troubling was the lack of transparency regarding the pool, which was inaccessible because of construction. I wish I had been aware of this shortcoming when I booked; I wouldn't have made the reservation had I known there'd be no pool.

AccorHotels certified review
Celine B. Business - 16/10/2017
« OK »

First time that I find my stay "average". Upon check In, I asked for routes for running trails and the lady at the counter just said that she was sorry and there wasn't any left. Did not offer to explain what best route to take or to let me know when she will have some more in stock. assigned room was adjacent to elevators so was very noisy in-room service made a mistake with my order (brought lasagne bolognese instead of tagliatelle all pomodora) when I called the lady on the phone did not even apologized. Since the waiter had to come back to bring me the right meal (I am vegetarian so don't eat meat), I took this as an opportunity to order a glass of wine. When staff came to deliver the right meal and the glass , I was also handed a check for the tagliatelle and the glass of wine. I refused to pay for the taglitaelle (and I noticed that I was also mischarged the first time. I did not want to bother for a 3$ difference); and still no apologies for the mistake. The next day, I proceeded with my check out and mentioned that I was not very happy with the way this was handled but did not get any nice words there either. It would have been so easy to say I am sorry Ms. B. and to waive the delivery charges on the second "order".

AccorHotels certified review
Anonymous Solo - 15/10/2017
« Multiple Disappointments »

>There was dried up blue toothpaste on my bathroom countertop that I had to clean when I arrived. >When guests in my hallway very partying very loudly at 2 am on Friday 10/13, I tried to call the front desk to seek assistance. Nobody answered after letting the phone ring and ring. I then pushed every single auto-dial button on my phone, but not one department answered. I continued calling and calling, and finally someone picked up. >Despite turning my thermostat to 60 degrees and the fan to high, my room was still very hot. >At around 10 am-ish on Saturday 10/14, there was no hot water to shower with. I called the front desk who said it was fixed and the water would be hot in a few minutes. After letting the water run for 15 minutes and calling again (and was told the same thing), I gave up and took a cold shower. >At checkout, I was quote my full room rate. I mentioned the above issues, and asked for some dispensation or credit. I was told that manager had to be there for that (even though the manager was on site) and that I would be getting an email with my folio and a discount shortly that day. I still have not received this.

AccorHotels certified review
Sbiddle Business - 15/10/2017
« The hotel feels like guests aren't supposed to be there yet. »

The room and the fitness center were nice. The rest of the hotel, including the restaurant, looks like the hotel was quickly set up about a week ago. The wait staff was flustered from a half full restaurant. All the shelves in the lobby were empty. One piece of artwork stood above the front desk stand. It looked like a ma and pa operation where ma and pa were trying to save a bunch of money.

AccorHotels certified review
Anonymous Business - 14/10/2017
« Satisfactory »

The room was nice and there were not distractions. My only complaint was that the bed was way too soft.

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