Hotel - Novotel Lille Centre Grand Place
Novotel Hotel Novotel Hotel

Novotel Lille Centre Grand Place Hotel

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4.0/5 1,010 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00/18:30-22:30
    • Opening hours : Week-end 06:30-12:00/18:30-22:30

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, with a contemporary design and fully modular, the Novotel room is a real living area and can be adapted to suit all requirements. Surf the Internet with our free WIFIBenefit from a fiber optic WIFI connection in every room to surf the web faster. When you choose an Executive Room, enjoy superior comfort: bathrobe, slippers, Nespresso coffee and free minibar.

  • 104 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 12 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Computer
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,589 reviews

Our guest reviews for Novotel Lille Centre Grand Place

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,010 reviews
AccorHotels certified review
Anonymous Couples - 13/02/2018
« It was overall okay »

Location was good but not good price for money. The décor, facilities in the room and staff attitude was of 'Novotel' standard as I expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abhijeet M., Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Anonymous Solo - 12/02/2018
« Very good »

Fantastic staff, room was great and very clean. Good breakfast, and hotel is in a good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim K., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Steve B. Business - 08/02/2018
« Nice stay and centrally located »

Very nice staff and everything went well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen B., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Camille Business - 05/02/2018
« that was OK »

good room and quite environment. the sink was plugged so the water evacuating slowly. the tap on the side (left of the sink) is impractical.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Ms C. F. Families - 28/01/2018
« Great location, charming helpful staff »

Very good location, staff charming, helpful and knowledgeable, offering excellent restaurant suggestions and tourist information.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine F., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Dr P. C. Couples - 28/01/2018
« Well located and clean »

Reception was helpful, breakfast was good. Problem, receptionist held over $300 Australian dollars from my card which is still showing as a pending payment. I am unable to use that money until the withholding is reversed- I paid for everything in advance last year, as I have already written to remind you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul C., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have canceled the preauthorization on your credit card as soon as you left the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

TripAdvisor review
Family - 24/01/2018
« Good base for a tourist weekend in Lille »

Great location near the Grand Place, charming, helpful staff, thank you for the restaurant recommendations, both were excellent, a practical room, with a comfy bed, funny oiled pillows though, and importantly, a very good breakfast with good coffee! All in all, a very good base for a most enjoyable tourist weekend in Lille.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ

AccorHotels certified review
Harry B. Couples - 23/01/2018
« Friendly staff, good location, comfortable room »

The hotel staff were welcoming and helpful. I was a little disappointed that the room we were allocated only had one bed after I had specifically asked for a room with a sofa bed, but we managed. One odd problem was that the bathroom door could not be closed as it abutted against the headboard of the bed. This was reported to the desk which duly made a note of the problem. For the rest the room was comfortable, quiet and clean and perfectly adequate for a short stay. Breakfast was copious and reasonably priced. I would visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry B., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Anonymous Couples - 23/01/2018
« Nice room. Excellent service »

Spacious room. Good service especially at front desk. Planned to have a drink at bar before dinner but could not get served so gave up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen W., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Anonymous Business - 22/01/2018
« The Novotel is clean, tidy and the staff are welcoming. »

The Novotel is clean, tidy and the staff are welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa P., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Maria Families - 15/01/2018

My journey in the hotel was pleasant until I was ignored on my follow up email, saying that hotel charged me for the breakfast I didn’t sign up nor had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We don't charge the breakfast on your bill, we just sent you your final bill Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Jean M. Solo - 14/01/2018
« OK as Novotels go »

Very clean good service but the breakfast was NOT up to Novotel standard the fried breakfast was cold, I was the first down at 7 . The selection of bread was POOR

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean M., Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. We're happy to read that you appreciate the service and the room. It's very important for us. For the breakfast, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope to see you next time, we wish you an Happy New Year 2018 ! Have a great day. Ingrid GOORDEN Assistant Front Office Manager

AccorHotels certified review
Neil A. Business - 12/01/2018
« It was what was required »

Satusfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience. We wish you an Happy New Year 2018 ! Sincerely, Ingrid GOORDEN Assistant Front Office Manager

AccorHotels certified review
Isabella Couples - 12/01/2018
« Very convenient and comfortable with pleasant staff »

We found the hotel comfortable, with plenty of room. The staff were pleasant and obliging . Overal a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabella S., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. We wish you an Happy New Year 2018 ! Have a great day. Ingrid GOORDEN Assistante Chef de Réception

AccorHotels certified review
Anonymous Families - 04/01/2018
« Nice location, far away parking. »

Nice location, friendly staff, great breakfast, only one problem is parking or getting the luggage from the car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerardo R., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Beechwood Couples - 03/01/2018
« The Best Novotel location in Lille »

Of the three Novotels this is the best location. Easy to walk to all the central sites and restaurants. In addition this Novotel offers the best breakfast we have experienced in any Novotel worldwide. 10 out of 10. Alas reception gave poor directions on 3 occasions, including directions to the car park. For example "1st left before the lights" is not explicit as "take the first turning on the left, then bear to the left and follow the road around behind the hotel and exit onto the junction of Place Maurice Schumann and Rue de 'l'hopital Militaire, turn right and follow the Parking sign Nouveau Siecle!". On the 2nd day, the coffee, tea and Complimentary water was not replenished in the room and we were given a dirty towel. Besides the door notice, the wifi notice, the telephone cost schedule, the towel notice in the bathroom, the speaker description, there were 13 other flyers in the room, far to many and impractical. Soundproofing is not good and we suffered from children running above out heads and dogs barking presumably from the floor above. We tried pushing the wireless buttons in the bar area on two occasions but to no avail. We went to the bar to order and was told that someone would come to us but 10 minutes later nobody came and we walked out. On another occasion we tried a 2nd time and nobody came but other guests that went to the bar then got served ahead of us. With 2 barman, you should always take a guests' order even if you then take a couple of minutes to fulfill it. Other than these minor issues, we would have given 10 out of 10 overall. This was our 2nd visit to this hotel and over the years we see many fine improvements. We look forward to returning in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive G., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Frank Couples - 03/01/2018
« Nice hotel and rooms. Cosy breakfast environment. Great location in the centre of Lille. All sightseeing can be done by walking, including city, monuments and citadelle. »

great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank C., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Anonymous Friends - 03/01/2018
« Comfortable hotel with good service »

I stayed one night in one of the executive double rooms. The standard of the room was more than satisfactory. Positive notes are the bathroom equipped with bathtub and hairdryer, the kingsize bed, the TV and the mini bluetooth speaker. On the downside, the toilet was small and poorly lit. As for the night, the rooms are nice and quiet, although I don‘t understand why they put me in a room opposite another in which renovations and handywork was being done relatively early in the morning. Also enjoyed the mini bar and room serviced pizza!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kieran F., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Happy_not_to_stay Couples - 29/12/2017
« Not the best option in Lille »

They don't offer all the perks for the Accor members. No room upgrade. Breakfast isn't that good. You can better eat at a local place. Rooms are worn down and need an update. Do not disturb sign was hanging at the door, but still they enter your room. I was making a nap at that moment. No welcome gift for accor rmembers and overall not happy about this stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard V., Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Ange SAGNIEZ Responsable Réception

AccorHotels certified review
Paddipod Friends - 29/12/2017
« Paddipod »

We were delighted with the quality of our rooms, the friendliness and helpfulness of the staff and also surprised and pleased to find we were entitled to free parking and a complementary dinner. Our only complaint was that we were unable to open our windows and so found the room a bit stuffy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham M., We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ Responsable Réception

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