Novotel Marseille Vieux Port Hotel

Good location. Friendly service. Underground parking as requested. Excellent breakfast. Only downside was view from room over a service area [but not noisy].

Hotel is oldfashioned and too expensive. Locations and service at reception was very good. Rooms are too dark

This is the second time we have stayed here and would stay there again as we have no complaints. Service excellent, very good breakfast staff friendly and helpful and are excellent with children.

We had an extremely pleasant stay. Staff were very helpful and polite. Fantastic, central location and easy to find. Our room was enormous. Facilities were good. The pool could of done with a good clean and treatment. Unfortunately the meals were expensive and not very good. Overall we had a lovely stay and would definitely recommend Novotel Marseille.

We experienced nice and helpful people among the staff. The location is beautiful and the pool and pool area was nice.Breakfast was good. The rooms are not of the same standard as the rest of the hotel.

(Check-in) We (me and my wife) always like to stay in Novotels when we travel around in Europe. But this Novotel is a disaster. The employee from the front desk managed to check us in like a robot with just telling us what the extra cost for almost everything is in this hotel are. When you do your booking online you don't want to talk just about money when you check in. You want to be happy that you finally arrived and hear all great things the hotel can provide you over the next days... We asked for a room with a nice few, but got the with the garbage on the roof from the next building... (Room) The room itself was not acceptable for a 4 star Hotel. It was filthy and it smelled strange. The carpet in the room was dirty. Since we just stayed one night and we don't wanted to talk again with the gentleman from the front desk we decided make the best of this disaster and check out in the next morning very early to end this. (Pool) The pool looks old and grey. Used towels everywhere. Hotel guests just sitting on the floor and waiting for a possibility to go into the overfilled pool.. No thanks. I'm a former worker from the accor chain and ashamed to thins that this hotel is part of that chain. I hope you can use the feedback to improve something.

Ok, a very comfortable well serviced room. Excellent location with very easy and extensive public transport options. WIFI could be better (similar unresolvable issues when stayed in adjacent Sofitel two years ago). Avoided breakfast as obviously overpriced, much better local options.

Hotel was lovely for the one night we stayed, very clean and good location to the port.

Had a great stay. Family room was large. Hotel in a perfect location, staff very friendly and helpful. Good breakfast. Enjoyed the pool.

Check in was fast. I was a bit worried because I booked through Expedia but everything was in order. The staff was efficient and friendly. Missed breakfast on the first morning (slept in due to the 6 hour time difference). The breakfast buffet was excellent, many choices and the set up was easy to get around. Check out was just as fast and efficient as checking in. The bars have a great selection and the view from the terrace bar is spectacular at sunset. I was so sorry to miss the fireworks for La Fête Nationale! I will definitely visit your beautiful city again. Your hotel will be my first choice.

Good value for money. Nice location. Decent bed, excellent shower, good wifi connection. Good breakfast buffet. Parking underneath hotel shared with Sofitel next door. Unfortunately signage not clear enough - went to wrong reception.. Odour of 6th floor corridor quite unpleasant. Told reception and they put a humidifier there.

The common areas of the hotel are tastefully decorated and the hotel staff were generally helpful and always polite. However upon arrival I noticed a sign stating the gym and associated facilities were not going to be available during our stay - when questioning why we hadn't been informed, as this was a deciding factor when choosing the hotel, I was told the hotel had been too busy to contact guests and that nothing complimentary could be offered as it was out of their hands. Already disappointed we made our way to the room to be greeted with something akin to a 90's service station hotel. Despite the dated furniture and budget feel the bedroom and en-suite were clean and tidy. Bedroom and gym aside the stay was fine

Very relaxing hotel. Clean. Pleasant staff. Very nice atmosphere

Fantastic stay lovely reception staff namely Karine ..in a brilliant position.