Hotel - Novotel Marseille Vieux Port
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Novotel Hotel

Novotel Marseille Vieux Port Hotel

36 Boulevard Charles Livon 
13007  MARSEILLE
FRANCE

1,247 reviews
TripAdvisor Rating Based on 1,247 reviews
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From 140.00 EUR Non member rate
From 133.00 EUR Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h30
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Hairdressing salon

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Golf
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.Book one of the 11 Executive Rooms at the Hotel Novotel Marseille Vieux Port with views of the Old Port and enjoy a unique experience with incredible panoramic views! (Ideal for both couples or those on business travel)

  • 110 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 26 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Security peephole
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,262 reviews

Our guest reviews for Novotel Marseille Vieux Port

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,247 reviews
AccorHotels certified review
Anonymous Business - 13/08/2017

Hotel is oldfashioned and too expensive. Locations and service at reception was very good. Rooms are too dark

AccorHotels certified review
Stephen C. Families - 10/08/2017
« Excellent »

This is the second time we have stayed here and would stay there again as we have no complaints. Service excellent, very good breakfast staff friendly and helpful and are excellent with children.

AccorHotels certified review
Renee W. Families - 09/08/2017
« A beautiful city  »

We had an extremely pleasant stay. Staff were very helpful and polite. Fantastic, central location and easy to find. Our room was enormous. Facilities were good. The pool could of done with a good clean and treatment. Unfortunately the meals were expensive and not very good. Overall we had a lovely stay and would definitely recommend Novotel Marseille.

AccorHotels certified review
Dorte Families - 04/08/2017
« nice friendly atmosphere »

We experienced nice and helpful people among the staff. The location is beautiful and the pool and pool area was nice.Breakfast was good. The rooms are not of the same standard as the rest of the hotel.

AccorHotels certified review
Miguel C. Couples - 02/08/2017
« very disappointment with this Novotel »

(Check-in) We (me and my wife) always like to stay in Novotels when we travel around in Europe. But this Novotel is a disaster. The employee from the front desk managed to check us in like a robot with just telling us what the extra cost for almost everything is in this hotel are. When you do your booking online you don't want to talk just about money when you check in. You want to be happy that you finally arrived and hear all great things the hotel can provide you over the next days... We asked for a room with a nice few, but got the with the garbage on the roof from the next building... (Room) The room itself was not acceptable for a 4 star Hotel. It was filthy and it smelled strange. The carpet in the room was dirty. Since we just stayed one night and we don't wanted to talk again with the gentleman from the front desk we decided make the best of this disaster and check out in the next morning very early to end this. (Pool) The pool looks old and grey. Used towels everywhere. Hotel guests just sitting on the floor and waiting for a possibility to go into the overfilled pool.. No thanks. I'm a former worker from the accor chain and ashamed to thins that this hotel is part of that chain. I hope you can use the feedback to improve something.

TripAdvisor review
Family - 02/08/2017
« A day and a night »

This hotel has two halves. If you have the harbour view the vista is tremendous. The view is also seen from the breakfast room and swimming pool. The pool is very nice, the breakfast excellent and the barman very enthusiastic to make an N'Dricks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux Port. We are delighted to read that you had an very good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely Ph.Giudici

AccorHotels certified review
Jayne M. Couples - 30/07/2017
« Generally ok, comfortable convenient location. »

Ok, a very comfortable well serviced room. Excellent location with very easy and extensive public transport options. WIFI could be better (similar unresolvable issues when stayed in adjacent Sofitel two years ago). Avoided breakfast as obviously overpriced, much better local options.

AccorHotels certified review
Katherine Couples - 29/07/2017
« Miss »

Hotel was lovely for the one night we stayed, very clean and good location to the port.

AccorHotels certified review
Erica Families - 28/07/2017
« Great  »

Had a great stay. Family room was large. Hotel in a perfect location, staff very friendly and helpful. Good breakfast. Enjoyed the pool.

AccorHotels certified review
Sheryl G. Friends - 28/07/2017
« Service was wonderful »

Check in was fast. I was a bit worried because I booked through Expedia but everything was in order. The staff was efficient and friendly. Missed breakfast on the first morning (slept in due to the 6 hour time difference). The breakfast buffet was excellent, many choices and the set up was easy to get around. Check out was just as fast and efficient as checking in. The bars have a great selection and the view from the terrace bar is spectacular at sunset. I was so sorry to miss the fireworks for La Fête Nationale! I will definitely visit your beautiful city again. Your hotel will be my first choice.

AccorHotels certified review
Susie Friends - 25/07/2017
« Nice hotel »

Good value for money. Nice location. Decent bed, excellent shower, good wifi connection. Good breakfast buffet. Parking underneath hotel shared with Sofitel next door. Unfortunately signage not clear enough - went to wrong reception.. Odour of 6th floor corridor quite unpleasant. Told reception and they put a humidifier there.

AccorHotels certified review
Darren Couples - 24/07/2017
« Average stay, bad first impression »

The common areas of the hotel are tastefully decorated and the hotel staff were generally helpful and always polite. However upon arrival I noticed a sign stating the gym and associated facilities were not going to be available during our stay - when questioning why we hadn't been informed, as this was a deciding factor when choosing the hotel, I was told the hotel had been too busy to contact guests and that nothing complimentary could be offered as it was out of their hands. Already disappointed we made our way to the room to be greeted with something akin to a 90's service station hotel. Despite the dated furniture and budget feel the bedroom and en-suite were clean and tidy. Bedroom and gym aside the stay was fine

AccorHotels certified review
H C. Families - 23/07/2017
« Summer holiday »

Very relaxing hotel. Clean. Pleasant staff. Very nice atmosphere

AccorHotels certified review
Dave B. Couples - 21/07/2017
« Fantastic »

Fantastic stay lovely reception staff namely Karine ..in a brilliant position.

AccorHotels certified review
Kristjan F. O. Families - 21/07/2017
« Pool and breakfast ok. But room not up to standard.  »

Very Nice hotel with a fine view to the old port. Fine pool and terrasse. Breakfast was excellent without any thing to complain about. However our room was not up to standard. Window broken, lights in bathroom not working and from toilet you could see the plumbing and pipes in the ceiling.

AccorHotels certified review
Nicole Families - 19/07/2017
« The worst experience! The staff doesn't know how to respect customers. »

This is the worst hotel that I have been. In the checkout morning, I was rush to leave and checkout, so I forgot to make a cup of coffee in my room. I took my daughter to checkout, and waiting my husband put all of my luggages into our car. I saw a coffee machine in the public area, which is the same as the one in the room, normally hotels provide free coffees to customers when they are arrived or leaving. So I made a small coffee for myself. Even one of man after jogging took a piece of bread away. After making the coffee, there is a man shouting at me from 10meters away from the bar" this is not free! It is for the meeting!" I said sorry immediately, but he still took the tray of bread away with a disgusted look on his face, which looks like I will steal a bread in the next second. It seems I am a homeless person and a real thief,who stole the food from the hotel, even I don't want to touch the bread because I don't like any breads. My daughter was frightened by his shouting and action, which seems I did something extremely wrong or I stole anything. I feel so sick of this. Firstly, there is no any signs showing this coffee is not for anybody, and the other people took a bread in front of me. There is the same coffee machine and free in the room, I have no reason to steal your coffee. I was in a rush so I made a small cup of coffee there. Secondly, is it necessary to shout your customer like I am a thief who stole something from you? As a staff working in a hotel, the most important thing is to respect your customer. Even I made a wrong coffee, can you be polite to tell me? Treat me like your customer. You could say" excuse me, this coffe is not for everyone, it is for people who are having a meeting here." Not shouting and running into me.You can use a gentle voice to tell me. Or ask me to pay this coffee. I would like to pay it. And I am the silver memeber of accor hotel, I have no chance to enjoy a free drink yet. I paid a few hundreds to become a silver member so I can have a free drink every time in Novotel. I could use it directly. Thirdly, I have a child with me, as a normal person, you cannot do this to frighten a child. However I paid the money to enjoy a good service in your hotel but not this bad attitude. As working in a service industry, Is it a correct attitude to your customer? This is the most horrible experience and the worst stay in this hotel. I won't come back and won't recommend anyone staying here. If the hotel didn't teach you how to respect your customers, let the customers( I) teach you how to respect us at the cost of ruining the hotel's reputation.

AccorHotels certified review
Anonymous Families - 19/07/2017
« We had a very nice stay »

Our stay was very nice. We especially appreciated the location and the pool. We were slightly disappointed by the size of the room but all in all, we had a very nice stay!

AccorHotels certified review
Anonymous Couples - 18/07/2017
« very good experience in Novotel (we usually at staying at the Sofitel) »

very nice room (thank you for the view on the Vieux Port), excellent food at the special menu for the firework.

AccorHotels certified review
Liz O. Friends - 17/07/2017
« Short, comfortable stay. »

Booked in, settled in room ~ AC not working! Desperate for a shower ~ had to wait for someone to check AC to confirm it was indeed not working! Very nice girl helped us transfer to an upgraded room on 6th floor. Finally had my shower! Had a good meal in restaurant and a good night's sleep & breakfast and a leisurely departure. Will use your facilities again ~ good location!

AccorHotels certified review
Søren B. Families - 02/07/2017
« Grest hotel in Marseille  »

Nice staff, nice quiet rooms, great breakfast and perfect location for discovering Marseille

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