Novotel Marseille Vieux Port Hotel

We experienced nice and helpful people among the staff. The location is beautiful and the pool and pool area was nice.Breakfast was good. The rooms are not of the same standard as the rest of the hotel.

(Check-in) We (me and my wife) always like to stay in Novotels when we travel around in Europe. But this Novotel is a disaster. The employee from the front desk managed to check us in like a robot with just telling us what the extra cost for almost everything is in this hotel are. When you do your booking online you don't want to talk just about money when you check in. You want to be happy that you finally arrived and hear all great things the hotel can provide you over the next days... We asked for a room with a nice few, but got the with the garbage on the roof from the next building... (Room) The room itself was not acceptable for a 4 star Hotel. It was filthy and it smelled strange. The carpet in the room was dirty. Since we just stayed one night and we don't wanted to talk again with the gentleman from the front desk we decided make the best of this disaster and check out in the next morning very early to end this. (Pool) The pool looks old and grey. Used towels everywhere. Hotel guests just sitting on the floor and waiting for a possibility to go into the overfilled pool.. No thanks. I'm a former worker from the accor chain and ashamed to thins that this hotel is part of that chain. I hope you can use the feedback to improve something.

Ok, a very comfortable well serviced room. Excellent location with very easy and extensive public transport options. WIFI could be better (similar unresolvable issues when stayed in adjacent Sofitel two years ago). Avoided breakfast as obviously overpriced, much better local options.

Hotel was lovely for the one night we stayed, very clean and good location to the port.

Had a great stay. Family room was large. Hotel in a perfect location, staff very friendly and helpful. Good breakfast. Enjoyed the pool.

Check in was fast. I was a bit worried because I booked through Expedia but everything was in order. The staff was efficient and friendly. Missed breakfast on the first morning (slept in due to the 6 hour time difference). The breakfast buffet was excellent, many choices and the set up was easy to get around. Check out was just as fast and efficient as checking in. The bars have a great selection and the view from the terrace bar is spectacular at sunset. I was so sorry to miss the fireworks for La Fête Nationale! I will definitely visit your beautiful city again. Your hotel will be my first choice.

Good value for money. Nice location. Decent bed, excellent shower, good wifi connection. Good breakfast buffet. Parking underneath hotel shared with Sofitel next door. Unfortunately signage not clear enough - went to wrong reception.. Odour of 6th floor corridor quite unpleasant. Told reception and they put a humidifier there.

The common areas of the hotel are tastefully decorated and the hotel staff were generally helpful and always polite. However upon arrival I noticed a sign stating the gym and associated facilities were not going to be available during our stay - when questioning why we hadn't been informed, as this was a deciding factor when choosing the hotel, I was told the hotel had been too busy to contact guests and that nothing complimentary could be offered as it was out of their hands. Already disappointed we made our way to the room to be greeted with something akin to a 90's service station hotel. Despite the dated furniture and budget feel the bedroom and en-suite were clean and tidy. Bedroom and gym aside the stay was fine

Very relaxing hotel. Clean. Pleasant staff. Very nice atmosphere

Fantastic stay lovely reception staff namely Karine ..in a brilliant position.

Very Nice hotel with a fine view to the old port. Fine pool and terrasse. Breakfast was excellent without any thing to complain about. However our room was not up to standard. Window broken, lights in bathroom not working and from toilet you could see the plumbing and pipes in the ceiling.

This is the worst hotel that I have been. In the checkout morning, I was rush to leave and checkout, so I forgot to make a cup of coffee in my room. I took my daughter to checkout, and waiting my husband put all of my luggages into our car. I saw a coffee machine in the public area, which is the same as the one in the room, normally hotels provide free coffees to customers when they are arrived or leaving. So I made a small coffee for myself. Even one of man after jogging took a piece of bread away. After making the coffee, there is a man shouting at me from 10meters away from the bar" this is not free! It is for the meeting!" I said sorry immediately, but he still took the tray of bread away with a disgusted look on his face, which looks like I will steal a bread in the next second. It seems I am a homeless person and a real thief，who stole the food from the hotel, even I don't want to touch the bread because I don't like any breads. My daughter was frightened by his shouting and action, which seems I did something extremely wrong or I stole anything. I feel so sick of this. Firstly, there is no any signs showing this coffee is not for anybody, and the other people took a bread in front of me. There is the same coffee machine and free in the room, I have no reason to steal your coffee. I was in a rush so I made a small cup of coffee there. Secondly, is it necessary to shout your customer like I am a thief who stole something from you? As a staff working in a hotel, the most important thing is to respect your customer. Even I made a wrong coffee, can you be polite to tell me? Treat me like your customer. You could say" excuse me, this coffe is not for everyone, it is for people who are having a meeting here." Not shouting and running into me.You can use a gentle voice to tell me. Or ask me to pay this coffee. I would like to pay it. And I am the silver memeber of accor hotel, I have no chance to enjoy a free drink yet. I paid a few hundreds to become a silver member so I can have a free drink every time in Novotel. I could use it directly. Thirdly, I have a child with me, as a normal person, you cannot do this to frighten a child. However I paid the money to enjoy a good service in your hotel but not this bad attitude. As working in a service industry, Is it a correct attitude to your customer? This is the most horrible experience and the worst stay in this hotel. I won't come back and won't recommend anyone staying here. If the hotel didn't teach you how to respect your customers, let the customers( I) teach you how to respect us at the cost of ruining the hotel's reputation.

Our stay was very nice. We especially appreciated the location and the pool. We were slightly disappointed by the size of the room but all in all, we had a very nice stay!

very nice room (thank you for the view on the Vieux Port), excellent food at the special menu for the firework.