Novotel Marseille Vieux Port Hotel

Very helpful staff at reception. Easy walking distance to Vieux Port tourist area. Rooms tidy and clean. Bathrooms a but dated.

Good bed and breakfast. I don't like carpet on floors, so unhygienic. It was a separate toilet and bathroom, in the toiletroom it was no washing fascilities! When esting breakfast the started to remove the food at the time when the breakfast was said to last too, we found this very unusual for a four star hotel, it maid the breakfast stressing.

Friendly staff; clean and quit room, fine breakfast. Good location and easy to reach by car.

My stay was great and people were very helpful. I had paid for my stay for the nights of 4-6, checking out on the 7th morning. Unfortunately due to equipment failure my flight on September 3rd was postponed by one day to the 4th and I called the Hotel to cancel my room for the 4th night which they did. However, I have not seen any refund for this night on my VISA bill yet. Is there a problem with this or am I getting a refund for the 4th night stay?

The room was ok there was no Minibar as stated when booking actually one bottle of water. There was no pillow for the pull out sofa bed and there was only enough towels for 2 people and we were 3.Also there was no shower cap and consumables in the bathroom Lucky I brought my own shower Gel. I actually booked two rooms and the other rooms so called minibar was the same 1 bottle of water. I have stayed in many Novotels over the world and I am sad to say Marsielle was a little bit of a let down

Good staffed and quiet room. Helpful staff. Good kitchen with a great view on the Viex Port.

Lovely breakfast. Average room for the money. In the main all the staff were friendly

Very disappointing.

The reception / check-in staff were extremely professional, helpful and pleasant. However I was extremely disappointed with my experience of the staff at the poolside cafe. The menu is not very friendly to vegetarians (like me), so I asked if instead of a club sandwich, I could have simply a cheese sandwich - the kitchen has cheese so it's simpler and cheaper than a club sandwich for them to make. They refused, without giving a reason, so I had to eat elsewhere. Why be so unaccommodating to guests? It's a great shame as the pool is lovely with a stunning view. It would have been nice to eat there.

Excellent - good service, clean room, rapid responsiveness from staff.

I've stayed in your hotel for a couple of days for profesional issues. I was managing a conference. Both professional experience and personal experience were a real pleasure

If it wasn't for the service element of your staff I would I never have stayed. Two staff - Front Desk, Myriam - Excellent, proficient and professional, couldn't praise enough. Quinteen - Resturant, service suburb. Your rooms are tired and don't deserve 4 star. I felt like I was transported to some strange universe halfway between 1992 and an Ikea fit out. Dismal... For 160 Euro my money would have been better spent elsewhere. Will not stay again, will not recommend and will steer clear of accor in future - regardless of brand.

management and staff were very friendly. great stay in with a wonderful view of the old port

The staff was very pleasant and helpful.

I was staying in Marseille novotel vieux port and had great experience since I walked to the hotel. The receptionist Emanuelle Rossi was waiting for us and welcomed us in a very warm manner. She was brilliant girl as we had some issues and she sorted it out so professionally that we left very pleased with our stay. The hotel is really clean, stylish, beautiful breakfast, great views through restaurant, beautiful swimming pool. Food and beverage Jean Bernard Gadilhe great manager, all team in restaurant and bar was brilliant and very helpful! I would like to say big thank you to Emanuelle and wish her best of luck as she was so proffesional and genuine person.