Novotel Marseille Vieux-Port Hotel

I was particularly very happy with the service. The people at the front desk were very helpful and kind. Specifically, there was one lady (I don't recall her name), tall, thin, and curly hair, who always went out of her way to help answer my questions and provide me with very useful information. Thank you!

We were very satisfied ... this time we stayed in an executive room with nice view, and the room was fresh and clean. Exellent breakfast.

Staff were friendly and corteous. Rooms whilst large and spacious were out dated and stuffy.

The room had an excellent view, front desk employees extremely polite and helpful. Bathroom would benefit from renovation though.

Rooms good and it was a pity I couldn’t say more than the one day . I asked when I left you could book me into another of your group’s hotels and your desk clerk said that at the Airport there was an IBIS that was part of your Accord group and he would get me in there. He gave me the exact address that he wrote down. I arrived there and they said no booking had been made and they also were full. They were more accommodating than your hotel and put me into a room that from the bathroom layout could have been a special disabled room They were very kind and helpful and the staff should be specially thanked if you can but after checking why your Novotel clerk only did half his job. Please confirm

We stayed 2 nights and as ever found the Novotel comfortable and of the usual good standard we've come to expect. However, we were annoyed by the lack of storage for our clothing - why can't they provide more shelves and at least a wardrobe with a sensible number of hangers. Three per person is just not enough. Also, the bathroom could do with more towel rails and a shaving mirror. Are they just wanting business travellers? We noticed this the last few times we've stayed at Novel and it's taking minimalism to extremes for a 4 star hotel!!

Extremely pleasant. Would have awarded the maximum score if the dining menu had been more interest and there hadn't been a slight smell of drains coming through the air conditioning vents. Staff were excellent, even providing a present for my husband in his special birthdar, so give them all a thank you.

Enjoyable break in a good spot. Comfy rooms, well cleaned, nice an quiet. Breakfast a little disapointing if you didn't like pastries and the cofee machine caused confusion all round! Nice staff apart from a miserable barman on the Saturday morning by the pool.

opening of the external window was deficient, closure of the cupboard under the tele was impossible, screw of the door rubber damper of the WC....

Very comfortable and clean rooms. Front desk people super nice and helpful. Wonderful breakfast. Would have liked more bottled water in room. Excellent location and views.

Good stay but the place itself needs refreshing.

Reception staff nice. Breakfast excellent. View wonderful. Room good. Key cards a disaster- Stopped working several times which impacted lift and room door. It was very frustrating. Corridors soulless. No pictures. Clean and appreciated drinks in fridge each day very much.