Novotel Marseille Vieux-Port Hotel

Friendly staff and good value for money

so relaxing will 100% return next year great fertilities

Clean and modern and good location

We had a wonderful stay here. Our family enjoyed the use of the facilities and we especially enjoyed our breakfast overlooking the port. What a breathtaking view. Although on arrival our room lacked some towels and extra bedding, the cleaning staff couldn't be more helpful. A special mention for 'Ketem' who made sure we had some extra water in our room to make up for our having only supplies for two people initially. She went out of her way to ensure we had everything we needed and more. The desk staff were always happy to help and the morning waiters were efficient and friendly. We were impressed with the situation, the staff and the cleanliness of the facilities. My only criticism, and this is only small, is that as a vegan with children who are dairy free I would have liked a choice of more nuts and seeds for breakfast along with some almond milk that would have been good. I really enjoyed the fresh melon and the brown gluten free bread slices with honey. I would definitely recommend this hotel to others and we would love to return.

I was particularly very happy with the service. The people at the front desk were very helpful and kind. Specifically, there was one lady (I don't recall her name), tall, thin, and curly hair, who always went out of her way to help answer my questions and provide me with very useful information. Thank you!

We were very satisfied ... this time we stayed in an executive room with nice view, and the room was fresh and clean. Exellent breakfast.

Staff were friendly and corteous. Rooms whilst large and spacious were out dated and stuffy.

The room had an excellent view, front desk employees extremely polite and helpful. Bathroom would benefit from renovation though.

Rooms good and it was a pity I couldn’t say more than the one day . I asked when I left you could book me into another of your group’s hotels and your desk clerk said that at the Airport there was an IBIS that was part of your Accord group and he would get me in there. He gave me the exact address that he wrote down. I arrived there and they said no booking had been made and they also were full. They were more accommodating than your hotel and put me into a room that from the bathroom layout could have been a special disabled room They were very kind and helpful and the staff should be specially thanked if you can but after checking why your Novotel clerk only did half his job. Please confirm

We stayed 2 nights and as ever found the Novotel comfortable and of the usual good standard we've come to expect. However, we were annoyed by the lack of storage for our clothing - why can't they provide more shelves and at least a wardrobe with a sensible number of hangers. Three per person is just not enough. Also, the bathroom could do with more towel rails and a shaving mirror. Are they just wanting business travellers? We noticed this the last few times we've stayed at Novel and it's taking minimalism to extremes for a 4 star hotel!!

Extremely pleasant. Would have awarded the maximum score if the dining menu had been more interest and there hadn't been a slight smell of drains coming through the air conditioning vents. Staff were excellent, even providing a present for my husband in his special birthdar, so give them all a thank you.

Enjoyable break in a good spot. Comfy rooms, well cleaned, nice an quiet. Breakfast a little disapointing if you didn't like pastries and the cofee machine caused confusion all round! Nice staff apart from a miserable barman on the Saturday morning by the pool.

opening of the external window was deficient, closure of the cupboard under the tele was impossible, screw of the door rubber damper of the WC....