Hotel - Novotel Toronto North York
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Novotel Hotel

Novotel Toronto North York Hotel

3 Park Home Avenue  North York 
M2N 6L3  Toronto
CANADA

850 reviews
TripAdvisor Rating Based on 850 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  CAD
  • Swimming pool
    • Pool
    • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  CAD
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Tanning salon  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Jogging track  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end 17:00-22:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 260 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Video games on TV in room
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Toronto North York

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 850 reviews
TripAdvisor certified review
Business - 27/06/2017
« Close enough »

Close enough to downtown Toronto via subway located below ground while enjoying benefits of North York green spaces, cultural venues, and shopping. Friendly staff and comfortable beds in well-appointed rooms. However, rooms with connecting doors are noisier than others; I could hear everything going on in the adjoining room. Lesson learned!

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your feedback, I will follow up about the inter connecting rooms, must be something we can do to aid the sound insulation, I'll find out. Regards, Michael.

TripAdvisor certified review
Margaret R Family - 15/06/2017
« Friendly & comfortable »

Well placed near to restaurants & subway. Excellent breakfast on offer lots to choose from. Rooms clean and comfortable. Friendly service front of desk and restaurant. Would stay here again. Easy to book and hassle free.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your feedback, we have been working hard recently to make the whole booking process easier and less "procedural", and more guest focused, ensuring we give a warm welcome to everyone. Thanks for recognizing. Michael.

TripAdvisor certified review
Solo travel - 01/06/2017
« Novotel Toronto North York »

I have stayed at the hotel twice a year approx 20 days in total each year for the last 3 years. What better recommendation could you have. Restaurant has a limited menu. Subway below, which is very convenient in winter if it has been snowing

Our hotel has responded to the review
Our hotel has responded to the review

Thank you, being a "regular" guest you will know what our norm is... thanks for sharing, really pleased you choose to stay with us... and enjoy the experience. Regards, Michael.

TripAdvisor certified review
Friends getaway - 24/05/2017
« Staff are so accommodating! »

Right from pre-registration to check-out, each and every employee was professional, helpful and accommodating. The Hotel is beginning to get a bit dated, but was clean, attractive and efficient. The room we had was superb.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you, always makes me happy when the team are recognized for their efforts. And as a team we are committed to improving the hotel, fresh paint and vinyl, new carpets, etc.. it may take us time, but we will get there. Thank you, Michael.

TripAdvisor certified review
TazmanianTeam Family - 03/05/2017
« Worth the Drive from Downtown Toronto »

It is a little drive to get to this hotel, but before we knew it we were there. Greeted by a very nice gentleman at the desk, and in short order, we had the car parked and were promptly lazing in our room. The room was very clean, comfortable beds, choice of soft or firm pillows, the bathroom was lovely with an assortment of toiletries. We would definitely stay here again, the price was at least $100 to $200 cheaper than downtown, well worth the drive or subway trip, right on the Young St subway line.

Our hotel has responded to the review
Our hotel has responded to the review

Great, glad you enjoyed your stay and the team looked after you, always nice to hear. And I can assure you the team love to receive recognition thru Tripadvisor, they usually tell me about reviews before I have seen them. And they also look at them constructively and are regularly looking for ways to improve. Thank you, Michael.

TripAdvisor certified review
Solo travel - 24/04/2017
« comfortable stay »

Excellent location, very comfortable bed, quiet, nice pool. got to downtown Toronto in only 30 minutes on subway which is just under the hotel. Good choice of restaurants around it. highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

You have said it all for me, thank you, glad you will recommend the hotel and hopefully return. Regards, Michael.

TripAdvisor certified review
jps437 Business - 31/03/2017
« Stay at Novotel Toronto North York »

Overall- a pleasant stay. Room was clean and tidy. The hotel lacks amenities although they are close by. Need a commercial coffee shop inside the hotel. Otherwise good. Will stay at this location again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you, very pleased to note you will stay with us again. We have so many regulars, we must be doing something right.... I think it is the team members, caring, passionate and professional (i am slightly biased) along with our great location. Regards, Michael.

TripAdvisor certified review
Trish53 Couples - 27/01/2017
« Excellent Hotel »

This was our second stay here as it is conveniently located near to family. It is in a nice, quiet neighbourhood and has easy, indoor access to the subway and shops. Reception staff are very welcoming and helpful. The rooms were being decorated during our stay. Our room was a twin double with a very nice new looking bathroom (with soft towels!). There are coffee making facilities, hairdryer, a fridge and safe. The restaurant is very good. Great choice at breakfast and attentive service. We also had a lunch and a dinner here and were always well looked after. Free Wi-Fi was good to have plus a computer in the lobby was free to use and print airline tickets, nice touch! It is way north of the city centre but the subway is simple to use and the journey to downtown is not onerous, (tip, the TFC does tickets for seniors and it's $2 a trip to anywhere), and being further out I believe the hotel offers good value compared to some very pricey ones in the city centre. Everything about this hotel is perfect for us and we will be frequent users as it ticks all our boxes. The staff are lovely - front desk, restaurant and cleaning staff all had a smile and a greeting. We are looking forward to a return trip in May.

Our hotel has responded to the review
Our hotel has responded to the review

You have said it all, thank you for the feedback. Glad you enjoyed your stay with and look forward to welcoming you back in May. Regards, Michael.

TripAdvisor certified review
Family - 09/01/2017
« breakfast »

breakfast could be improved-such as cook the bacon propel;y, vary the type of eggs presented, more fruit selection and perhaps brand name coffee-such as starbucks; it just seems like the breakfast has become routine and not much thought put into taste or what else could be served

Our hotel has responded to the review
Our hotel has responded to the review

Thank you, you are right, time for a change. We have already introduced a waffle station and a schedule to rotate the hot food. Let me also add that we serve Lavazza coffee, a fairly well known brand, especially in Europe, matches our heritage. It is a dark, premium roast coffee.. we just do not advertise the fact, maybe we should? Cheers, Michael.

TripAdvisor certified review
Solo travel - 09/12/2016
« A thoroughly enjoyable and relaxing hotel »

For my very short trip to Toronto, I couldn't have chosen a better place to stay - the room was fantastic, the shower was sublime, and I had access to everything I needed. Whilst it was a little bit out from the centre of Toronto, the subway stop nearby made it extremely easy to get where I needed to be. On top of that, service at the front desk and in the dining area was second to none! Highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

This is more like it, thank you for the positive feedback, really pleased you identified the great service, working hard with the team, to really show "true hospitality" Thanks, Michael.

TripAdvisor certified review
Family - 01/12/2016
« Quality Has Declined »

I had to change rooms because there was red jam on the floor that looked like blood when I arrived the first night; additionally, the floor was extremely dirty and had not been vacuumed. When I switched rooms to room 1818 the shower leaked as the rubber seal on the shower door had lost some integrity. It appears that the property is getting worn out and needs a renovation. There was a renovation ongoing at the time but I was not aware where and what the extent was. On a positive note the people at the front desk were very professional and helpful. You should allocate cap ex money now to this property it needs at least minor repairs to most rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for sharing, and I agree, and pleased to say we have made that commitment to spend monies and have started work on phase 2 of our plan, 90 new bathrooms, completed hopefully by the end of January. I'll also follow up on that shower issue. Cheers, Michael.

TripAdvisor certified review
Melanie F Business - 12/11/2016
« Novotel North York »

Rooms are old, smell old. Taps leaked all night long making sleep difficult. No hair conditioner. No creamer for the supplied coffee. Carpet was puffed up and bubbly off the floor. Would not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Oops, thought we were doing well! Thanks for sharing, occasionally we need a kick to ensure we stay on top of our game and just do not accept mediocrity. Have no fear, we will be back on track tomorrow. Thank you, Michael.

TripAdvisor certified review
Business - 03/10/2016
« Nice comfortable clean hotle »

The hotel is very nice and clean. Staff is friendly. It is a bit of a drive to downtown Toronto but otherwise I would stay here again. They have a really nice breakfast in the morning that is fresh and tasty

Our hotel has responded to the review
Our hotel has responded to the review

Great, great and great again.... thank you for your positive feedback. Glad you will returnto see us again. Regards, Michael.

TripAdvisor certified review
Business - 27/09/2016
« Just okay for the price »

In my opinion if you're paying almost $300 CAD you should at least be able to watch regular television. Also the rooms looked fairly dated. Nice part was having a mini fridge to store things in like water and what not.

Our hotel has responded to the review
Our hotel has responded to the review

Yikes, just okay? You will know from previous reviews, just okay and average are words i do not like. We have to rise above the norm and offer better service. Okay is just not good enough.. so we will continue to work hard to improve. Not sure I understand the comment about free TV... we have over 50 channels in every room, free to all guests/. Regards, Michael.

TripAdvisor certified review
Couples - 15/09/2016
« 2nd stay »

Just love this place, great location for the subway. The room I got had a great view of town. The breakfast was great again. My friend and I find it accessible to a lot of the tourist areas because of its location near the subway station. The staff are very nice.

Our hotel has responded to the review
Our hotel has responded to the review

FAB!! Thank you, very pleased to read you had a great stay, and that you have stayed with us before. Thanks, Michael.

TripAdvisor certified review
Family - 26/08/2016
« great location »

great location. hotel stuff very friendly and breakfast was really good and features so many choices. The few bad things about the hotel is the internet being super slow. i felt like i was using a dial up connection.

Our hotel has responded to the review
Our hotel has responded to the review

Great location, thank you. Trying to het bandwidth increased as i write... so popular now, we will have tripled bandwidth access in the past year alone. Regards, Michael.

TripAdvisor certified review
Family - 16/08/2016
« Hockey tournament »

Stayed here with my family for my son's hockey tournament played in North York in August. We drove all day from NJ, air conditioner didn't seem to be working for the whole hotel. Was told that the AC was working but other guests had same complaint when I asked in elevator. Other than that location and room were great. Also couldn't park my SUV with rooftop carrier in garage but front desk was kind enough to direct me to outdoor lot around corner(safe and not that far of walk but had to pay every time my son had a game we had to drive to). If they get the AC situationfixed this hotel would be perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your feedback, what a weekend, this past week, temperatures have been much more normal, no issues with bedroom cooling. Regards, Michael.

TripAdvisor certified review
Business - 08/08/2016
« Poor Wi-Fi connection »

Good location for the meeting I had in town. My room was located near the ice-making machine and I could hear it during the night. The Wi-Fi signal was very poor (disconnecting all the time) and when connected it had very poor up/down speed which prevented me from working. Very disappointing considering the price and the location.

Our hotel has responded to the review
Our hotel has responded to the review

Unbelievable and very frustrating. Installed new wifi system about 3 months ago, increased bandwidth, maybe need to do so again.Useless piece of info for you, we have 260 rooms, last Tuesday over 650 devices signed on to wifi..... a few years ago guests bought cell phones, today everyone brings almost 3 devices, and lets not forget kids at weekends. Regards, Michael.

TripAdvisor certified review
Solo travel - 02/08/2016
« Pleasantly surprised »

The front desk staff were very helpful, always very courteous and professional. The newly renovated rooms are very comfortable. I will certainly stay here again and would gladly recommend this hotel to others

Our hotel has responded to the review
Our hotel has responded to the review

Thank you, look forward to welcoming you back soon. Regards, Michael.

TripAdvisor certified review
644adriano Family - 21/07/2016
« Novotel - North York - Toronto »

Excelent hotel and very nice location. Inside the shopping and it is on the sub station. Very easy to go to downtown. You have a several nice restaurants near of the Hotel. The hotel is very clean and the rooms are very confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks you for positive feedback, a great start to a Wednesday !! rEGARDS, mICHAEL.

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