Hotel - Novotel Toronto North York
Novotel Hotel Novotel Hotel

Novotel Toronto North York Hotel

3.5/5 1,023 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 0  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Tanning salon
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end 17:00-22:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 260 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 5,701 reviews

Our guest reviews for Novotel Toronto North York

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,023 reviews
Daniel M. Solo - 11/12/2018 AccorHotels certified review
« Relaxation »

Peaceful. Comfortable. Convenient. Pleasant. Relaxing. Quiet. Better than perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are delighted to read that you had a great stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Deanna Business - 11/12/2018 AccorHotels certified review
« Not the greatest »

Bed is too hard, and the pillows very firm... very uncomfortable sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deanna, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the bed and pillow firmness issue and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Tammy L. Business - 10/12/2018 AccorHotels certified review
« Fine »

For the most part is was fine. My thermostat wasn't working very well, had to set it at 27.5 for it to stay warm in the room, it would continually shut off and on throughout the nite I stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tammy, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. Your feedback is very important to us as we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to fix the thermostat and prevent any future problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Connie Business - 10/12/2018 AccorHotels certified review

Hotel reservation was for a King Executive for three nights, first room provided at 3:30 p.m. was for a double queen, no sofa and miniscule desk. Had to call front desk and demand the type of room a reserved. Room provided had not been vacuumed in ages- still had garbage that missed the bin under the dressers, bathroom looks like only the floor gets cleaned never the baseboards or the lattice work in the doors. That evening realized the bedside light did not work so could not read in bed.

Gk Business - 09/12/2018 AccorHotels certified review

Pleasant quiet environment with friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Anonymous Couples - 08/12/2018 AccorHotels certified review
« Great »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 08/12/2018 AccorHotels certified review
« It was a one night stay which provided everything I required »

Exactly as I expected, I've stayed at this hotel many times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to review your stay at Novotel. We are glad that you enjoyed your experience and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Kai Couples - 08/12/2018 AccorHotels certified review

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristal, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon! Sincerely, Novotel Toronto North York Team

Anonymous Business - 07/12/2018 AccorHotels certified review
« Rooms are comfortable and staff is very friendly. »

I thoroughly enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmen, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 07/12/2018 AccorHotels certified review
« We have been coming to the Novotel for many years now - courtesy of PEO »

We are treated with respect and our stays are always very good. Comfortable rooms with everything one needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address late departures to our housekeeping department in order to avoid future problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Ad Business - 05/12/2018 AccorHotels certified review
« Uneventful. »

Brief stay with no outstanding moments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian, Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you described your stay as "uneventful". I would greatly appreciate it if you would be willing to let us know what we could have done differently in order to make your stay an extra special one. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 04/12/2018 AccorHotels certified review
« blah »

Nothing special, I've been at this Novotel many times and I'm never impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I would greatly appreciate it if you would be willing to let us know of any specific problems or what we could have done differently in order to impress you and make your stay an extra special one. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Novotel Toronto North York Team

Kevin Business - 04/12/2018 AccorHotels certified review
« Mostly good »

Clean and well-maintained hotel, good location close to restaurants, shopping and transportation. The breakfast was good, service and food alike. Lots of plugs and USB outlets for charging devices. My two concerns are the slow internet and the warm (not hot) water temperature for the shower in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a nice stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please rest assured that we are looking into the internet speed and water temperature in order to prevent any future problems. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Jeremie Business - 03/12/2018 AccorHotels certified review
« ma chambre na jamais bien été néttoyer »

for the 2nd trip in a row (I'm in this hotel at least once a month) my room has not been cleaned during my stay. I come back after a day and garbage is still all over the room - really bothers me

Anonymous Friends - 03/12/2018 AccorHotels certified review

very nice but it was difficult to heat the room up at night

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a nice stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please rest assured that we are taking the appropriate measures to fix the room heating and prevent future problems. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Aly K. Business - 03/12/2018 AccorHotels certified review
« Good with some minor issues »

Positive: Room was very clean and liked the mini-fridge, size of bathroom, and robe/slippers. Negative: Walls are thin, can hear elevator from room 501 (end of hallway), can hear people go to bathroom from floor above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aly, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a nice stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please rest assured that we are looking into the room noise in order to prevent future problems. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 03/12/2018 AccorHotels certified review
« average stay for a business trip. »

Staff was friendly and helpful. Parking was ideal. Bed Sheet system was disappointing (pulled back duvet and the only sheet on the bed untucked and pulled off the mattress with the duvet, had to remake bed). Ventilation in bathroom was so badly coated in dust it was "plush". Shower head had clogs so spray was uneven, lacquer on tub missing in places, not the nicest bathing area. Bed side lighting is insufficient to read by which means getting out of bed to turn the 1 light switch by the door back off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalya, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Susan Families - 30/11/2018 AccorHotels certified review
« very comfortable and efficient staff »

we enjoyed a weekend and had no problem getting to and from the hotel. Taxis were quickly available. the bed was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isac, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Neil Business - 30/11/2018 AccorHotels certified review
« Overall good but a few issues. »

Overall good stay with a few issues. Shower curtain smells really bad and can be smelled throughout the bathroom and entry. Wi-Fi very slow I had to shut it off. Coffee machine did not work properly. Room overall was clean and modern.

Sg Solo - 30/11/2018 AccorHotels certified review
« Your hotel is extremely well-located for my needs and provides a comfortable base. »

Very satisfied with my stay. Everything was as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are delighted to read that you had a great stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

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