Novotel Toronto North York Hotel 3 stars

TripAdvisor rating 3.5/5 1,056 reviews
Novotel Toronto North York
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+ 26 Services
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Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Hot breakfast buffet, relaxed modern dining

  • Modern fitness center, sauna, heated pool

  • Choice of versatile spaces for your event

  • 2 minutes to subway, 25-minute ride downtown

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 0.00 CAD
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
  • Outdoor tennis court (Nearby)
  • Jogging track
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto North York

3 Park Home Avenue
North York
M2N 6L3
toronto
canada

Tel: +14167332929

Fax: (+1)4167333403

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISSION :   YONGE NORTH YORK CENTR

  • NORTH YORK CENTRE :   YONGE NORTH YORK CENTR

  • By plane

    TORONTO ISLAND AIRPORT At 27.36km / 17 miles

  • By plane

    TORONTO PEARSON At 22.53km / 14 miles

  • By car

    EXIT NO.369 (HWY 401) At 2km / 1.25 miles

  • By train

    UNION STATION At 16km / 9.94 miles

GPS :43.769185, -79.413065

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room with 1 king bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 2 double beds

  • Max. number of persons: ‌4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king bed and pull out sofa

  • Max. number of persons: ‌4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Balcony suite

  • Max. number of persons: ‌2
  • Area: From 23
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

1 bedroom suite

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

TRIO RESTAURANT

Type of cuisine: International

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO BAR

Photo non contractuelle / Strictly non binding

Trio Bar offers a wide variety of drinks, from beer and wine to cocktails. Great atmosphere, good food and great drinks are what makes Trio Bar stand out.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 260 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

6,459 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,056 reviews

Very good.

Customer review rating 4.1/5

Judy F. Friends - 15/07/2019 AccorHotels certified review

First of all, the staff at the front desk are extremely helpful and pleasant to deal with. The same went for any staff we met in the building and in the restaurant. Everything was very clean, neat and well presented.

Dear Judy F., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback regarding our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Enjoyed our stay at your beautiful hotel!

Customer review rating 4.1/5

Jo-ann B. Couples - 14/07/2019 AccorHotels certified review

Was very happy with the service and man at the reception desk was very helpful. Will definitely stay at this hotel again if in the area.

Dear Jo Ann B., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding the service and reception. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon in the near future. Sincerely, Novotel Toronto North York Team
Customer review rating 4.1/5

Margot F. Families - 14/07/2019 AccorHotels certified review

This visit was very special to help my sister and I celebrate our birthdays. Your hotel staff were ever so kind, our rooms were beautiful and so very clean. We had a great experience, the third time we have stayed there and because of the location close to family, we will a Ways stay there.

Dear Margot f., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. Happy Belated Birthday to both you and your sister Thank you for always choosing our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Pleasant and generally satisfied.

Customer review rating 4.1/5

James S. Families - 13/07/2019 AccorHotels certified review

The room was adequate, but the bathroom cam a little short, e.g. no towel racks outside the shower, no counter space beside the sink, etc. The service staff was very helpful, but had to deal with a shortage of amenities for their guests.

Dear James S., Thank you for taking the time to share your feedback. We are glad to read that the service staff was helpful during your stay.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the shortage of amenities in the bathrooms to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Excellent, except for bathroom shower fixture.

Customer review rating 4.1/5

Michael S. Families - 12/07/2019 AccorHotels certified review

Pleasant staff. Excellent Hotel Manager. Very disappointed in the bathroom shower fixture. Difficult to operate........Video was being shown in lobby. That in itself, shows you that the consumer needs an education in operating a simple device, that should be very simple.

Dear Mr. S., We appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please rest assured that we are taking the appropriate measures to address the bathroom shower fixture in order to prevent future problems. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Hotel room was extremely humid and hot

Customer review rating 4.1/5

Ron S. Couples - 11/07/2019 AccorHotels certified review

The hotel was generally ok. The air conditioning was maxed out due to the heat wave and was not working well. The room was extremely humid and uncomfortable as such. Overall the room was clean.

Dear Ronald, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to fix the problem with the air conditioning in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Good Business Hotel with direct access to metro

TripAdvisor rating 3.5/5

nweingaertner Solo travel - 11/07/2019 TripAdvisor review

Good location with direct access to Toronto Metro (about 30 mins to downtown Toronto) and a lot of restaurants / shops nearby. The room was clean, well-kept and standard size / equipped for this type of hotel. The views from a high floor are great.

Very friendly and helpful staff, clean rooms and an overall great experience.

Customer review rating 4.1/5

Bonnie Business - 10/07/2019 AccorHotels certified review

Please see above.

Dear Bonnie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Great hotel, great location

Customer review rating 4.1/5

Stephen F. Z. Families - 10/07/2019 AccorHotels certified review

Excellent room and service. Will return on our next visit to Toronto.

Dear Stephen We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Below expectations

Customer review rating 4.1/5

Anonymous Business - 10/07/2019 AccorHotels certified review

Aged room, poor amenities (small work space, broekn chair, toilet continuously ran. Below expectations

Dear Mark M., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of the rooms and amenities to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Perfect stay

TripAdvisor rating 3.5/5

CroydonCat Friends getaway - 10/07/2019 TripAdvisor review

Stayed twice, in between visit to Niagara. Staff were friendly, nothing was too much trouble and offered tips on where to go and how to travel around. Rooms were very comfortable with a great location by the subway. Will definitely stay here again.

Not satisfied

Customer review rating 4.1/5

John M. Friends - 09/07/2019 AccorHotels certified review

We had two rooms 1618 & 1620, both rooms experienced problems with the air conditioning, neither ac cooled the room. The staff was pleasant and responsive, but the problem was not corrected. Additionally, only one mirror was provided in each room. The mirror was located in the bathroom and no where else in the room. We were in Toronto for a wedding, try getting ready when the only mirror is located in the wash room !! Just a terrible design.

Dear Amy M., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with our air conditioning and mirrors in the guest rooms to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Novotel Toronto North York Team

A Great Hotel.

Customer review rating 4.1/5

Patrick D. Solo - 09/07/2019 AccorHotels certified review

The people working there are very nice and polite. I have and will always recommend this hotel to others. The rooms are great. Overall it is always a great experience.

Dear Patrick D., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. Thank you for always recommending us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Great Location

Customer review rating 4.1/5

Ruth Solo - 09/07/2019 AccorHotels certified review

Nice room, comfortable bed. Room was hot even with thermostat set at 17C. On Sun. noone showed up to clean room until 2:30. I was out all morning and returned to room to get ready for a wedding and the cleaners were just starting to clean the room. Very inconvenient. I called front desk to confirm that there was no fee for local calls. There were 2 local calls charged to my bill. Unless you ordered buffet service at restaurant was extremely slow. Overall stay met my minimum expectations which is room clean, bed comfortable and location convenient.

Dear Ruth, Thank you for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our services. Please allow us to express our sincerest apologies for your experience. Please rest assured that we will follow up and take the appropriate measures to address the room temperature, service speed and local call charges in order to prevent future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

welcoming desk staff and hotel is overall clean and appealing, but things lacking in the rooms

Customer review rating 4.1/5

Karen Friends - 08/07/2019 AccorHotels certified review

Breakfast should be served until 11 on weekends. A shelf in the closet or one large drawer for clothing would be great in the room . We had only one bar of soap in the bathroom which we used in the shower . Another for the sink area would have been appreciated. nothing to put the soap in, at the sink area which makes quite a mess. Air conditioning not all that effective anywhere in the hotel including in room, though it was a very hot few days in TO when we were visiting (july 5th and 6th). all Staff very lovely especially the woman in the bar friday night July 5th and overall decor very nice for excellent price.

Dear David & Karen, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments and suggestions in order to improve the overall quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Experience was great with one irrgularity lsisted below.

Customer review rating 4.1/5

Armando I. Business - 08/07/2019 AccorHotels certified review

Stay was great. David (employee of Novotel) makes the experience a personal one. He remembers guests that frequent the hotel often. My one irregularity was that the shower in room 1703 has no place to put the soap and shampoo while taking a shower. I had to place them on the shower floor.

Dear Armando, We appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the toiletries disposition in the shower in order to prevent future problems. Thank you again for sharing your experience, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Don’t expect much

Customer review rating 4.1/5

Carol B. Families - 08/07/2019 AccorHotels certified review

This hotel offers the minimum - pretty much a room, bed and bathroom.

Dear Carol, Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We would greatly appreciate it if you would be willing to provide further information about any specific problems you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Novotel Toronto North York Team

Secretary Czech and Slova Assoc of Canada - one of Congress organizors

Customer review rating 4.1/5

B. S. Business - 08/07/2019 AccorHotels certified review

It was great! From the start, having booked with you was a load off our minds. Nice, comfortable facility, very nice and helpful staff, great location. Thanks !

Dear Barbara, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are delighted to read that you had a great experience and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to welcome you again soon! Sincerely, Novotel Toronto North York Team

Great Stay

Customer review rating 4.1/5

Matthew Families - 08/07/2019 AccorHotels certified review

Excellent customer service. Always friendly faces. The breakfast was delicious and I felt safe leaving my vehicle parked underground. The pool is a great size for a hotel pool. Location is perfect. Away from the hustle and bustle of downtown but all the amenities that you would want are all within a very short walk including the subway. We will stay again if I am ever in the Toronto area again.

Dear Matthew, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are delighted to read that you had a great stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to welcome you again very soon! Sincerely, Novotel Toronto North York Team

comfortable

Customer review rating 4.1/5

Mehdi Couples - 07/07/2019 AccorHotels certified review

In general it was a comfortable experience

Dear Mehdi, Thank you for taking the time to review your stay at Novotel. We are glad that you had a comfortable experience and hope to welcome you again very soon... Sincerely, Novotel Toronto North York Team
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