Hotel - Novotel Toronto North York
Novotel Hotel Novotel Hotel

Novotel Toronto North York Hotel

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3.5/5 947 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 189.05 CAD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  CAD
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Tanning salon  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end 17:00-22:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 260 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Video games on TV in room
    • Manual temperature control
    • WiFi in your room
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 4,672 reviews

Our guest reviews for Novotel Toronto North York

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 947 reviews
AccorHotels certified review
Anonymous Families - 15/04/2018

Great location and facility for our needs in Toronto for our sons basketball tournament. Front desk staff very accommodating and friendly. Thank you. The only disappointment is this email for a survey leading with French. English is the working language in ONTARIO. I should NOT have to scroll through French first. Not impressed!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jimmie T., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition, thank you for bringing to our attention that the online survey lead with French. This is not how we intended the survey to read, however it is our intention to have the survey available in both french and English. To your point, our team is looking into why English was not the default language on the survey you received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
R.smith Business - 15/04/2018
« Clean, friendly staff and spacious room »

The greeting staff was able to get me a room quickly and were very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roxanne S., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
Anonymous Families - 14/04/2018
« Comfortable »

Great stay, helpful friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janine W., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
Anonymous Business - 14/04/2018
« A great stay »

The room was great, updated, comfortable and the staff was friendly, always with a smile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert B., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

TripAdvisor review
Business - 14/04/2018
« Enjoyed my stay here very much »

First time visit and stay at the Novotel North York. I would highly recommend it. Very nice hotel and close to transportation (subway & highways) and all amenities. The staff was very helpful and friendly. Parking was easy and reasonably priced.

AccorHotels certified review
Anonymous Business - 13/04/2018
« Great welcome and check in experience »

Staff very accommodating and pleasant Shower water cold though :-(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine C., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition, I sincerely apologise for the cold water you experienced in your room. Please rest assured that the appropriate teams are looking into the issue to prevent any future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
Jim R. Families - 12/04/2018
« overall good with two exceptions »

Staff were wonderful, room was clean and comfortable. Your online booking system was a little difficult to use. We had an issue with a notice for an online advance check in email. When inquiring with the front desk on how to resolve our issue, we were advised we did not need to complete it. If that was the case why did we receive it at all? Also the parking arrangements need to be better explained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim/Danielle R., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I would greatly appreciate it if you would be willing to provide further information about the problem you experienced with the advanced check in, as well as any issues regarding parking instructions as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Ellen Prychitka

AccorHotels certified review
Nathalie D. Business - 12/04/2018
« Excellent service, easy check out, nicely renovated room »

Excellent service at reception, easy check out and very clean and nicely renovated rooms. Service and food at the restaurant was also excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathalie D., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
Wendy Business - 12/04/2018
« Good and friendly »

Good location. Very convenience. Good customer service. helpful/ polite staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Man Yin Wendy C., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
Matthew H. Business - 12/04/2018
« Average »

Room was not fully clean (hair in sink, bed). The shower head leaked and sprayed water all over. Poor food quality in restaurant.

AccorHotels certified review
Anonymous Business - 12/04/2018
« As expected »

The hotel was as expected, room OK, breakfast OK. nothing special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Andrew T., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Ellen Prychitka

AccorHotels certified review
Robert G. Business - 11/04/2018
« Good location, good price, sub-standard in terms of room prep »

Very friendly people at the front desk. After my first overnight, my bed was made & towels re-stocked. But no wash clothes. I had laid out the empty tissue box & it was not re-stocked. I made coffee & the coffee + condiments were not re-stocked. Lastly the shower door leaks & I had to mop up the leaking water (which was a fair amount). All of this combined was very annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert G., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ellen Prychitka

AccorHotels certified review
Ms. T. G. Couples - 09/04/2018
« Not the best for what I paid for. »

I appreciate they had my room ready at noon, staff weren't helpful and gave false information about parking for my Medieval time dinner, ended up paying$100 for a cab. Fire alarm went off staff seemed panicked, went for breakfast at 9 couldn't get back into my room at 10 am check out was noon.

AccorHotels certified review
Sara Business - 09/04/2018
« Happy with our stay »

Staff are friendly (specifically Adam in the dining lounge, he always took the time to make us feel special...treated like VIPs) Rooms are clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara G., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
Anonymous Families - 08/04/2018
« Very enjoyable »

Staff were friendly, room was clean and very attractive, shower was great!! Loved the food court in the lobby

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen G., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
Richard Families - 08/04/2018
« Great Experience »

We only stayed the one night but everything was great. The room was clean and well equipped. The hotel is conveniently located just off the 401. The staff was friendly, courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard D., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
Akira N. Families - 08/04/2018

Guest reception takes care of my requests quickly and friendily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akira N., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
Lynn Families - 08/04/2018
« Great »

We had a short stay, but everything was great. Clean, recently updated rooms and friendly, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belva C., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

AccorHotels certified review
Gb Families - 06/04/2018
« Close to home for extra guests »

I booked this room for my son and his wife. I did not specify that in my non-refundable booking, and the check-in person gave my son a hard time, as the room was non-transferable. I have booked a room there several times, mot used it, and paid the full amount. Could you please flag my account as being paid by me, but used by my son or daughter? We have a small house close to the hotel, and it is a cheaper alternative than renovating, so will be using your services again, I am sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon B., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition I have updated your profile to mention that your reservations may be made on behalf of your son or daughter. To help avoid any confusion, may you kindly specify the name of the guest who will be checking in, when making future reservations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellen Prychitka

TripAdvisor review
Family - 05/04/2018
« Central and clean »

I used to live near this hotel when I lived in Toronto (North York) so it is only natural that I would want to be in the area when I visit the city. The TTC (subway) is accessible under the hotel via a 3-5 minute walk depending on your speed. The hotel is part of a small shopping complex with 'okay' food court and other shopping outside the building. The hotel itself is nice but the beds, despite being advertised as queens, seem very small. Despite asking for a room with a view (on three occasions staying at the hotel), the view was to the west or a low view which did not afford a view of downtown Toronto.) There is a pool which is cool once you first get in it as well as a sauna. There is a buffet breakfast which I have had on two prior occasions. The adult price is about $18 which is 'okay'. Parking is adequate and priced at $15 extra with in/out privileges. It was 'pricey' given the size of the room but compared to some other hotels, not out of whack.

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