Hotel - Novotel Toronto North York
Novotel Hotel Novotel Hotel

Novotel Toronto North York Hotel

3.5/5 1,006 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 203.30 CAD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Tanning salon
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end 17:00-22:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 260 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 5,348 reviews

Our guest reviews for Novotel Toronto North York

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,006 reviews
Trisha A. Business - 18/09/2018 AccorHotels certified review
« Comfortable room and great room service. »

The AC didn't get very cold and there was no sheet...just the duvet.

S. A. Business - 17/09/2018 AccorHotels certified review
« Very good stay »

I stayed in a room that had been remodeled from what I have had before and liked it very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a nice stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 17/09/2018 AccorHotels certified review
« Comfortable and pleasant place to stay. »

My room was very clean and comfortable. I enjoyed the free breakfast each morning. Hotel was in a great location to my office. My only complaint is my room was right off of the elevator and the hall's air conditioner unit was right outside my door. This caused my room to be too cold and I had to put a towel at the bottom of the door to stop the breeze.

Kathy Couples - 17/09/2018 AccorHotels certified review
« Relaxing »

Efficient professional staff. Room well appointed and designed for business or pleasure. Breakfast good selection

Jacob C. Couples - 17/09/2018 AccorHotels certified review
« Great experience. »

Great housekeeping by Lyn,18th floor, very obliging and with a great smile. Also she remembered us, as we came in from our previous visits. Breakfast room; In addition to the Adam and Anna-Lia we had a wonderful service this trip from Peth. The above mentioned persons made our stay very pleasant.

Vanessa D. Friends - 16/09/2018 AccorHotels certified review
« Lacking customer service. »

The person at the front desk was rude at checkin and then condescending when my room card became demagnetized. I’ve never felt so unappreciated at a hotel.

Anonymous Solo - 16/09/2018 AccorHotels certified review
« The room was clean, comfortable and quiet. »

The hotel is well-run. Check in and check out was simple and efficient. The room was clean, comfortable and quiet. The hotel's location is convenient to my needs. I think that it is the best hotel for me when I come to Toronto on a trip that does not require me to be downtown -- and even then, the subway is right there, making a trip downtown very easy. The pedestrian exits of the parking lot, which is under construction, could be better-marked since many of the regular routes are blocked by the construction.

Anonymous Families - 16/09/2018 AccorHotels certified review
« Location »

Staff very polite and helpful. Lovely room only improved by adding a full length mirror possibly in the closet and a lock on the bathroom door. Very clean. Breakfast yummy.

Couples - 16/09/2018 TripAdvisor review
« Warm and welcoming stay »

We booked this hotel because it seemed like a better value than downtown. We couldn't have been happier with our stay. The location may seem a little far, but it connects directly with the subway to downtown - you don't even have to leave the building! The surrounding neighbourhood is lively and interesting. Our room was comfortable and clean with a nice bed. We also booked our stay with free breakfast, which turned out to be the best part. The staff were so friendly and helpful and the food and coffee gave us a great start to the day. From our location we discovered the city with ease. Highly recommended!

Sheila S. Business - 14/09/2018 AccorHotels certified review
« Underwhelming »

My stay was “ok”, scattered with issues that I would not have expected in a hotel of that caliber. The water was warm, not hot. The sofa leg was broken, making it unusable. There was no full length mirror. The lighting in the bathroom was so dim, it wasn’t possible to use the bathroom mirror for makeup in the morning. The desk lamp was broken. Etc, etc. None of those are huge issues, but they all added up to a mediocre experience. Not once did a staff person ask how my stay was. I expected more.

Rupa N. Business - 14/09/2018 AccorHotels certified review
« Manager Group Customer Service »

The best hotel in North York! From time of reservation to check out, I had a great guest experience. No issues at all.

Anonymous Business - 13/09/2018 AccorHotels certified review
« Clean, easy check in and updated rooms. »

Our group checked in easily and quickly with no issues. The rooms were great and very clean.

Rudy G. Couples - 13/09/2018 AccorHotels certified review
« good but construction in parking structure was inconvenient and confusing »

Room and front desk were fine. Parking as above. Restaurant staff courteous and attentive but food and drinks mediocre. Gym equipment needs upgrade

Bill J. Business - 13/09/2018 AccorHotels certified review
« Very pleasant stay »

Restaurant and front desk staff are always friendly and helpful.

Ronald G. R. Couples - 12/09/2018 AccorHotels certified review
« A little disappointing with too many issues which I reported to the reception. »

Lights did not operate at side of bed, tv programmes were wrong, room door wouldn't lock, uncomfortable pillows, wanted to charge us for the room which was already paid in advance.

S. Business - 12/09/2018 AccorHotels certified review
« Bathroom Electrical Problems and noise »

I had meetings in the evening so stayed in during the day. When I arrived they put me in a room that had the hotel air conditioners right outside the window. Asked to be moved and they did.Was not told about the garage reno till I got there so had a day of jack hammering. The electrical outlet in the bathroom did not work so used the hair blower and wand in the bedroom with no mirror. The desk light did not work. I did not report due to time. Otherwise- the staff was very kind. The morning breakfast was great. Nice hotel in a great location.

Kyle Business - 12/09/2018 AccorHotels certified review
« Poor Wifi and Fitness center »

I had poor wifi receptions in my room. Had to abandon plans to work from the hotel upon my arrival and go into the office. The fitness machines were falling apart. I tried all but one treadmill, which was being used and found none that had working entertainment.

Ricardo Business - 12/09/2018 AccorHotels certified review
« Nice hotel, not ideal for business traveler »

I usually work in the hotel room and there are no outlets close to the desk.

Anonymous Families - 11/09/2018 AccorHotels certified review

My only quibble is that you provide no full length mirror in the room, or anywhere else. Your reservation and services staff are extremely courteous on the phone and in email communications, and that was true for inquiries I made for sister hotel services. This is much appreciated, and exceptional. Check in staff are also very pleasant and helpful. Thank you!

Tommy N. Business - 11/09/2018 AccorHotels certified review
« great. expect one person at front desk was rude »

Everything was great until I met one front desk person. He looked like a manager because he was wearing a different jacket. But I have already stayed for 3 days and have gotten my US money exchanged at the front desk. For some reason he said they were not able to do it. Then proceed to help other guest that he seemed to be more interested in. I told him I have done this 3 times already and fortunately another front desk woman was there and did the exchange without any issue. It seemed as if that first person did not find me or my wife as important guest. FYI we stayed for a total of 5 days. Otherwise would be a 10 star!

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