Hotel - Novotel Toronto North York
Novotel Hotel Novotel Hotel

Novotel Toronto North York Hotel

3.5/5 1,016 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Tanning salon
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end 17:00-22:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 260 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 5,460 reviews

Our guest reviews for Novotel Toronto North York

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,016 reviews
Olie B. Solo - 12/10/2018 AccorHotels certified review
« I thoroughly enjoyed my stay. »

Great clean room, quiet noone bothered me and I live the comfy bed and free wifi. The view was a bonus. Thanks! Oh and the bathroom was great, as the shower head was amazing and the soap and notion lotion smelt so good =.) I will come again.l

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivera, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are delighted to read that you had a great stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again very soon for another memorable journey with us. Sincerely, Novotel Toronto North York Team

Anonymous Families - 12/10/2018 AccorHotels certified review

Decent room and friendly staff. Was disappointed when we went down the the restaurant at 10am on Sunday morning to inquire about having breakfast with our family at 10:30am. We were advised that the restaurant closes at that time which is extremely early for guests who might like to sleep in a little on the weekend. The manager was very kind and gave us free coffee to take back to our room while waiting for the rest of our family to get moving. However we had to go elsewhere to have breakfast which was a disappointment. Aside from this is was a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, Thank you for taking the time to tell us about your stay at Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the breakfast issue you have experienced and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Anonymous Business - 11/10/2018 AccorHotels certified review
« it was nice. »

The staff at reception were very helpful and efficient. The breakfast was very good. The meeting room was too small for the amount of people present. Maybe a different table layout would have been helpful.

Lesley R. Business - 11/10/2018 AccorHotels certified review

Stay as always was excellent. From check in, to restaurant staff, and check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Anonymous Business - 10/10/2018 AccorHotels certified review
« good »

it was pleasant

Anonymous Business - 10/10/2018 AccorHotels certified review
« ExSatisfied »

Not sure. I liked the hotel and the location.

Marlene E. Families - 10/10/2018 AccorHotels certified review
« Fun family get together. »

I met two cousins at the Novotel for a two day reunion. As a frequent guest, I and my cousins felt we received special treatment. Your Staff were amazing. David and Emi at the front desk showed genuine happiness in greeting me and once they met my cousins, they extended the same friendly hospitality to them. Every need was anticipated in advance. My cousins were very impressed with the hospitality. Ghent in the dining room was very gracious in serving our free drink and our subsequent food and drink order. She couldn’t have been more accommodating. She even came by to acknowledge when the room was getting noisier to see if she could accommodate us further. She also offered to box up some leftovers for my cousin. The woman from housekeeping who tended to my room (1404) was helpful and efficient and addressed a problem with the bathroom outlets immediately. Excellent staff!!!

Ruth W. Business - 09/10/2018 AccorHotels certified review
« Very good - But for the lack of good lighting in the bathroom for applyimg makeup, it would have been excellent. »

For a conference it was very good. A few more high tops were needed for a reception in the small room off the bathrooms in the lobby. That makeup mirror, more subdued bathroom light and a heat lamp with low wattage to warm room post shower would make a big difference for female travellers. Also, my room had no menu for room service and it was not on the TV. Good thing I had a protein bar in my bag.

Marianne Couples - 09/10/2018 AccorHotels certified review
« Clean and modern »

Our room was ready when we arrived, it was clean, modern and well-set out. Our noise complaint was dealt with quickly. The breakfast was well-staffed and the food was of a high standard.

Stacey Business - 09/10/2018 AccorHotels certified review
« This was a restful, stress free hotel experience. »

The staff was friendly and helpful. The room itself was beautiful. The breakfasts were delicious. I enjoyed the pool.

Lilibeth Couples - 09/10/2018 AccorHotels certified review
« Wonderdul »

Great experiences...Its feels like home. We have such a great time. Thank you Novotel

Anonymous Families - 08/10/2018 AccorHotels certified review
« well organized »

In town for my father's memorial, and had to bring 1 of our dogs. Greeted pleasantly at reception, 2 nice clean rooms, all well done. Lovely breakfast

Eli T. Business - 07/10/2018 AccorHotels certified review
« I would choose a different hotel on my own dime. »

Some things I would improve on: 1. Ability to open windows. Hotel staff told me there is a bylaw against open windows in hotels in Toronto. However, you've got balconies - how is that safer for "jumpers?" You should at least be able to crack a window open like in the Sheraton hotels. 2. If you're going to make a hotel with sealed rooms make sure your forced air system is top notch. The air coming out of it is not great and system itself is on the loud side. If I slept without it I would be too hot, but if I turned it on I would wake up stuffed-up by the morning. Figure something out to get fresh air in the rooms. 3. Some cleaners are not very attentive to details. I wrote a note to get some extra coffee with caffeine and not bother with decaf. Instead, I got an extra decaf and caf. Then, when I ran out of caf, I was just left with 2x decaf for the rest of my stay. 4. The carpet needs to be vacuumed or shampoo cleaned more often. 5. Improve the gym - at least add a pull-up bar. 6. Breakfast was great, but the same stuff gets old after about a week. Switch it up sometimes. Add more fresh fruit. Good points: 1. The staff were really friendly. 2. Parking is simple. 3. Location is really good for transport and dining variety. Overall, pretty good hotel though!

Angela A. Business - 06/10/2018 AccorHotels certified review
« average »

The room was clean. There was no mirror in the room other than the bathroom. There was no clock in the room. There was no fan in the bathroom.

Robyn C. Business - 06/10/2018 AccorHotels certified review

Good location; decent room, however room for improvement (full length mirror would have been nice and bathroom mirror not positioned for shorter people; duvet cover was ripped at top seams with safety pin holding it together; no flat sheet between duvet and bottom sheet (ick!); tub tap dripped entire time; shower one evening was luke warm verging on the cold side); lacked attention to some details (towel left on floor to be replaced -cleaners picked it up and left it hanging on the hook - gross; coffee and tea station not replenished); front desk staff performed job efficiently but when checking out, could have been more personable.

Simon Business - 05/10/2018 AccorHotels certified review
« Simple but clean and effective »

Room looks good and clean. The bed is way too hard.

Anonymous Business - 04/10/2018 AccorHotels certified review

It was a comfortable stay

Michelle Business - 04/10/2018 AccorHotels certified review
« Great hotel »

Hotel experience is great. Renovations are a bit of a pain but once that's completed it will be even better

Yuyandong Families - 04/10/2018 AccorHotels certified review

All are good!

Leslie Families - 04/10/2018 AccorHotels certified review
« Excellent experience overall »

We enjoyed our stay, staff friendly and helpful, breakfast staff went over and above to provide excellent service each morning. Only issue was that we needed extra towels, facecloths each day as we had 3 adults, a child and baby in the room!

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